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- Sent by Alper Kerman <kerman@APM2.NCSL.NIST.GOV>
-
- ____________________________________________________________________
- Attached is some correspondence which actually occurred between a
- London hotel's staff and one of its guests. The London hotel
- involved submitted this to the Sunday Times. No name was mentioned.
- --------------------------------------------------------------------
-
- Dear Maid,
-
- Please do not leave any more of those little bars of soap in my
- bathroom since I have brought my own bath-sized Dial. Please remove
- the six unopened little bars from the shelf under the medicine chest
- and another three in the shower soap dish. They are in my way.
- Thank you,
- S. Berman
-
- ----------------------------------------------------------------------
-
- Dear Room 635,
-
- I am not your regular maid. She will be back tomorrow, Thursday,
- from her day off. I took the 3 hotel soaps out of the shower
- soap dish as you requested. The 6 bars on your shelf I took out
- of your way and put on top of your Kleenex dispenser in case you
- should change your mind. This leaves only the 3 bars I left
- today which my instructions from the management is to leave 3
- soaps daily. I hope this is satisfactory.
-
- Kathy, Relief Maid
-
- ----------------------------------------------------------------------
-
- Dear Maid -- I hope you are my regular maid.
-
- Apparently Kathy did not tell you about my note to her concerning
- the little bars of soap. When I got back to my room this evening I found
- you had added 3 little Camays to the shelf under my medicine cabinet.
- I am going to be here in the hotel for two weeks and have brought my
- own bath-size Dial so I won't need those 6 little Camays which are on
- the shelf. They are in my way when shaving, brushing teeth, etc.
- Please remove them.
- S. Berman
-
- ----------------------------------------------------------------------
-
- Dear Mr. Berman,
-
- My day off was last Wed. so the relief maid left 3 hotel soaps
- which we are instructed by the management. I took the 6 soaps
- which were in your way on the shelf and put them in the soap dish
- where your Dial was. I put the Dial in the medicine cabinet for
- your convenience. I didn't remove the 3 complimentary soaps
- which are always placed inside the medicine cabinet for all new
- check-ins and which you did not object to when you checked in
- last Monday. Please let me know if I can of further assistance.
-
- Your regular maid, Dotty
-
- ----------------------------------------------------------------------
-
- Dear Mr. Berman,
-
- The assistant manager, Mr. Kensedder, informed me this A.M. that
- you called him last evening and said you were unhappy with your maid
- service. I have assigned a new girl to your room. I hope you will
- accept my apologies for any past inconvenience. If you have any
- future complaints please contact me so I can give it my personal
- attention. Call extension 1108 between 8AM and 5PM. Thank you.
-
- Elaine Carmen
- Housekeeper
-
- ----------------------------------------------------------------------
-
- Dear Miss Carmen,
-
- It is impossible to contact you by phone since I leave the hotel
- for business at 745 AM and don't get back before 530 or 6PM. That's the
- reason I called Mr. Kensedder last night. You were already off duty.
- I only asked Mr. Kensedder if he could do anything about those little
- bars of soap. The new maid you assigned me must have thought I was a
- new check-in today, since she left another 3 bars of hotel soap in my
- medicine cabinet along with her regular delivery of 3 bars on the
- bath-room shelf. In just 5 days here I have accumulated 24 little
- bars of soap. Why are you doing this to me?
-
- S. Berman
-
- ----------------------------------------------------------------------
-
- Dear Mr. Berman,
-
- Your maid, Kathy, has been instructed to stop delivering soap to
- your room and remove the extra soaps. If I can be of further assistance,
- please call extension 1108 between 8AM and 5PM. Thank you,
-
- Elaine Carmen,
- Housekeeper
-
- ----------------------------------------------------------------------
-
- Dear Mr. Kensedder,
-
- My bath-size Dial is missing. Every bar of soap was taken from my
- room including my own bath-size Dial. I came in late last night and
- had to call the bellhop to bring me 4 little Cashmere Bouquets.
-
- S. Berman
-
- ----------------------------------------------------------------------
-
- Dear Mr. Berman,
-
- I have informed our housekeeper, Elaine Carmen, of your soap
- problem. I cannot understand why there was no soap in your room
- since our maids are instructed to leave 3 bars of soap each time
- they service a room. The situation will be rectified
- immediately. Please accept my apologies for the inconvenience.
-
- Martin L. Kensedder Assistant Manager
-
- ----------------------------------------------------------------------
-
- Dear Mrs. Carmen,
-
- Who the hell left 54 little bars of Camay in my room? I came in
- last night and found 54 little bars of soap. I don't want 54 little
- bars of Camay. I want my one damn bar of bath-size Dial. Do you
- realize I have 54 bars of soap in here. All I want is my bath
- size Dial. Please give me back my bath-size Dial.
-
- S. Berman
-
- ----------------------------------------------------------------------
-
- Dear Mr. Berman,
-
- You complained of too much soap in your room so I had them
- removed. Then you complained to Mr. Kensedder that all your
- soap was missing so I personally returned them. The 24 Camays
- which had been taken and the 3 Camays you are supposed to receive
- daily (sic). I don't know anything about the 4 Cashmere
- Bouquets. Obviously your maid, Kathy, did not know I had
- returned your soaps so she also brought 24 Camays plus the 3
- daily Camays. I don't know where you got the idea this hotel
- issues bath-size Dial. I was able to locate some bath-size Ivory
- which I left in your room.
-
- Elaine Carmen Housekeeper
-
- ----------------------------------------------------------------------
-
- Dear Mrs. Carmen,
-
- Just a short note to bring you up-to-date on my latest soap
- inventory. As of today I possess:
-
- - On shelf under medicine cabinet - 18 Camay in 4 stacks of 4
- and 1 stack of 2.
- - On Kleenex dispenser - 11 Camay in 2 stacks of 4 and 1 stack of 3.
- - On bedroom dresser - 1 stack of 3 Cashmere Bouquet, 1 stack of 4
- hotel-size Ivory, and 8 Camay in 2 stacks of 4.
- - Inside medicine cabinet - 14 Camay in 3 stacks of 4 and 1 stack of
- 2.
- -- In shower soap dish - 6 Camay, very moist.
- -- On northeast corner of tub - 1 Cashmere Bouquet, slightly used.
- -- On northwest corner of tub - 6 Camays in 2 stacks of 3.
-
- Please ask Kathy when she services my room to make sure the
- stacks are neatly piled and dusted. Also, please advise her that
- stacks of more than 4 have a tendency to tip. May I suggest that
- my bedroom window sill is not in use and will make an excellent
- spot for future soap deliveries. One more item, I have purchased
- another bar of bath-sized Dial which I am keeping in the hotel
- vault in order to avoid further misunderstandings.
-
- S. Berman
-
-
-