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POLICIES.DOC
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1993-02-14
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** CDC Policies **
=> CDC Policies were last updated: 2/6/93
Welcome!
--------
Welcome to the Compact Disc Connection. We deal exclusively in the online
sale of new compact discs. Our service features:
. The world's largest online CD catalog, containing
more than 59,000 compact discs.
. Discount Prices.
. Free UPS ground shipping on orders of $100 or more
to destinations within the contiguous 48 states.
. Phonolog(tm)-Select! The industry standard song/track
title database!
. The Golden Ears Society - the world's best critics. Be sure
to read about it at the (M)ain Menu.
To Purchase Compact Discs
-------------------------
Locate the CDs you wish to purchase in our online CD database. Select
them, one at a time, by keying in the "CD selector" for each CD, e.g.,
"CBS12345". The system will maintain a list of the CDs you've selected.
You may review this list by choosing the (R)eview option from the CD
Database Menu.
You can list the songs contained on a CD by entering a "?" combined with
the selector of the CD of interest, e.g., ?CBS12345, at any prompt which
says "enter a CD selector".
When you have selected all the CDs you wish to purchase, choose the (O)rder
option from the Database Menu, and you will be prompted for all required
information. (Sales tax @ 8.25% will be added to California orders.)
Shipping and Shipping Charges
-----------------------------
All orders to the US are shipped via UPS.
. Shipping by UPS ground to destinations within the contiguous 48 states
is FREE for orders of $100 or more.
. For orders < $100, shipping by UPS ground to destinations within the
contiguous 48 states is a flat $3.50 per order.
. Shipping via UPS 2nd Day Air to destinations within the contiguous 48
states is $6.75 plus 25 cents for each item shipped. (An "item" is a
single selection from the catalog - one or more CDs.)
. Shipping to Alaska, Hawaii, and Puerto Rico, is always by UPS 2nd day
air at $9.75 plus 40 cents for each item shipped.
. Shipping to destinations in Canada via US Mail is $9.00(US) plus 30
cents for each item shipped. Please be aware that Canadian import
duties and taxes will be added on orders shipped to Canada. Contact
your local Customs office for more information. Please note that
CDs packaged in cardboard longboxes or plastic blisterpaks will have
their disposable outside packaging removed to reduce shipping weight.
. Information regarding shipping to international destinations is avail-
at the CDC Main Menu under (O)verseas shipping.
Sorry, we have no way to allow local pickup of orders (to avoid shipping
charges) without incurring yet other costs similar to the shipping costs.
Please be certain to enter the shipping address correctly. UPS charges
$3.50 for address corrections, and these charges will be passed on to
you if the shipping address is entered incorrectly.
About the Compact Disc Connection
---------------------------------
We maintain no inventory ourselves. Instead we draw from the inventories
of several large suppliers to fill our customers' orders. This yields
several benefits to our customers:
. We take advantage of the supplier with the lowest prices,
and pass these savings on to our customers.
. We offer a far larger selection than any single supplier or
store can offer.
. We deliver a higher percentage of CDs in a short amount
of time because we have multiple inventories to draw from.
We are very effective at delivering the CDs listed in our catalog. For
calendar year 1992, we delivered 94.2% of the CDs ordered from us. The
remaining 5.8% were out of stock at all of our suppliers' warehouses, and
could not be delivered. In the case that a CD is out of stock entirely,
that CD is cancelled and deleted from the order. (We will always notify
you if an item is out of stock.)
Delivery Time
-------------
Delivery of orders requires approximately 1 work week + shipping time.
If your order is shipped via normal UPS ground service, estimated delivery
from the time your order is placed:
To destinations near Northern California: 1 to 1.5 weeks
To destinations near the Midwest: 1.5 to 2 weeks
To destinations near the East coast: 2 to 2.5 weeks
If your order is shipped via 2nd Day Air, estimated delivery from the time
your order is placed:
To any destination in the United States: 1 to 1.5 weeks
Please add 1 day to each of the above estimates for each holiday (or non-
working day) which falls during the described period.
Shipments to Canada typically require 2 additional days to clear customs.
Payment
-------
We accept MasterCard and VISA in payment, or, if you prefer, you may mail
us a personal check or money order. Your credit card is not charged until
your order is ready to be shipped. Processing will begin on orders paid
for by check when we have received payment. Checks must have a pre-printed
name and address, and must have a driver's license number and expiration
date written on their face. (Personal checks which do not meet these
requirements are subject to a two week delay for clearance.)
Our Guarantee
-------------
All CDs are guaranteed to be free of defect for 30 days. Any defective CD
may be returned with a copy of the invoice and a description of the defect
for a replacement copy of the same CD, or a refund, at our discretion.
Please note that a RETURN AUTHORIZATION must be acquired from us prior to
returning any defective CD. Returns without prior authorization will not
be accepted, or will be returned to the sender at the sender's expense.
All defective CDs must be in the same condition as when they were received,
including the jewel box and liner notes. They must be free of scratches,
fingerprints, and other foreign matter.) Unopened CDs may be returned
within 30 days for a refund less a restocking charge of 10%, or $1,
whichever is greater.
CD Connection Systems in Chicago, New York City, and Berkeley
-------------------------------------------------------------
From the San Francisco area, call our system in Berkeley: 510/843-1259
From the Midwest, call our system in Chicago: 312/477-3518
From the East Coast, call our system in New York City: 212/532-4045
Please be aware that the customer master files which contain customer
account information such as shipping and payment data are totally
separate and independent between locations. An account must be
established separately on each system you will be using.
Watch this space for more regional numbers from other metropolitan
areas.
About the Online System
-----------------------
Our online system accepts and outputs only standard ASCII characters.
(If you are having trouble backspacing, try using control-H, i.e.,
hold down the control key and press the letter H.)
9600 bps modems should be set with &Q0 to disable error correction and
compression features when connecting to our system.
About Searching the Online Catalog
----------------------------------
When searching for an artist, title, or label, it is best to only key the
first few characters - just enough to distinguish the item from the sur-
rounding data. It is not advisable to key long names and titles in their
entirety.
One of the most confusing aspects of the music industry is the manufactur-
er's label, especially since so many smaller labels are owned or distrib-
uted by larger labels. As a result, EMI and Angel are listed in the data-
base under Capitol. Virgin is listed under Atlantic. Erato under Elektra.
Island, Verve, Philips, London, Deutsche Grammophon, et al, under Polygram.
Please be aware that many CDs (but not all) are listed under their parent
label or distributor.
Acquiring CDs Not Listed In Our Database
----------------------------------------
Unfortunately, we cannot locate nor acquire CDs which are not listed in our
catalog. Everything we know how to acquire is already listed.
New Releases
------------
To view new releases in the CD catalog, use the Release Date Limit from
the CDC Limits Menu. Once a release date limit is set, the catalog will
appear to contain only new releases (from the date you specify forward.)
Xmodem, Ymodem, and Zmodem Catalog Transfers
---------------------------------------------
We offer an intelligent file transfer of CD catalog files via the Database
Menu. These files are self-extracting archives, executables for IBM
PCs and clones. You must execute these files after transferring them.
Upon execution the files will decompress themselves to standard ASCII
files approximately 5 times the size of the original compressed file.
(Please note that Phonolog(tm)-Select song/track information is not includ-
ed in the catalog files due to size and copyright restrictions.)
Macintosh users can unzip these files using UZ201.CPT, a Macintosh
program which can be found on COMPUSERVE by entering GO MACFF (go MAC
File Find) at any prompt, and searching for the file: UZ2*.CPT
Save Money on Your Phone Bill - Do Off-Line Searches
----------------------------------------------------
Also available for transfer is Greg Wilson's shareware catalog searcher,
CDS, for off-line use on PC-compatibles. CDS is contained in the down-
loadable zip file WILSON.EXE. To operate CDS, simply create a directory
which contains the CDC catalog files you'd like to view, put CDS.EXE in
that directory and enter "CDS" at the command line. The program is very
straightforward and very fast! CDS is included on the catalog diskettes
described in the following paragraph.
The Entire CD Connection Catalog on Diskette
--------------------------------------------
Our CD catalog is also available on 5.25" 1.2M, or 3.5" 1.44M PC-AT
compatible diskettes for $3 if mailed separately, or for $2 with an order.
If you would like a copy with your order, please leave a message to that
effect stating which size of diskette you desire. Otherwise, please send
your check to us at the address at the end of these policies, or if you
would prefer to charge it to your credit card, leave a message with your
credit card number and expiration date and we will mail your copy to you.
Again, the cost is $3 if mailed separately, and $2 if included with an
order. Please be sure to specify either 5.25" 1.2M or 3.5" 1.44M
diskettes. The diskettes include Greg Wilson's shareware CD catalog search
program, CDS - a very handy program for doing off-line searches. It even
allows you to maintain a wish list of CDs you would like to purchase.
Please note that the diskettes contain CD information only, and do not
contain Phonolog(tm)-Select song/track listings.
And Now Back To...
------------------
We hope you enjoy the remainder of your electronic visit to the -
* Compact Disc Connection *
1016 East El Camino, #322 Voice: 408/733-0801 Fax: 408/733-0850
Sunnyvale, California Modem: 408/730-9015 Up to 9600 bps
94087 (8 data, no parity, 1 stop)
=> End of CDC Policies