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Text File  |  2004-07-16  |  2KB  |  73 lines
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  12. <title>Message background and recovery options</title>
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  14. <link rel="stylesheet" href="basicpg.css">
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  17. <h1>Commands are not responding: controller [number]</h1>
  18. <h2>Explanation:</h2>
  19.  
  20. <ul>
  21.   <li>If the controller status displays "Not responding," a hardware
  22.     error occurred.</li>
  23.   <li>If the controller status displays "Bad configuration," a configuration
  24.     error occurred.</li>
  25. </ul>
  26.  
  27. <h2>Action:</h2>
  28.  
  29. <ul>
  30.   <li>If the controller status displays "Not responding," complete the
  31.     following steps:
  32. <ol>
  33.   <li> Verify that the controller, cables, and physical drives are installed properly.</li>
  34.   <li> Verify that there is power to the physical drives.</li>
  35.   <li> Restart the %SERVER%.</li>
  36. </ol>
  37. <br>
  38.  
  39. <p>If the problem persists, contact your service representative.</p>
  40.  
  41.     <br>
  42.   </li>
  43.   <li>If the controller status displays "Bad configuration," complete
  44.     the following steps: <br>
  45.     <ol>
  46.       <li>In the Enterprise view, click the specified <img src="images/s_adapt1.gif" width="28" height="20" alt="Controller">
  47.         (controller). <br>
  48.         <br>
  49.       </li>
  50.       <li>If the controller is <b>not</b> configured, click <b>Actions</b> <img src="images/menuarow.gif" width="32" height="10" align="absbottom" border="0"><b>Restore
  51.         to factory-default settings</b>.<br>
  52.         <br>
  53.         If the controller <b>is</b> configured, click <b>Actions</b> <img src="images/menuarow.gif" width="32" height="10" align="absbottom" border="0"><b>Copy
  54.         configuration from drives</b>. If "Copy configuration from drives"
  55.         does not correct the problem, click <b>Actions</b> <img src="images/menuarow.gif" width="32" height="10" align="absbottom" border="0"><b>Restore
  56.         to factory-default settings</b>; then, recreate the configuration using
  57.         the Adaptec Storage Manager.</li>
  58.     </ol>
  59. </ul>
  60.  
  61. <div align="center">
  62.   <hr>
  63.   <a href="gportal.htm">Glossary</a> | <a href="menutoc.htm">Contents</a></div>
  64.  
  65. <p align="right">x-0019-ASM-00-06-EN </p>
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