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Text File  |  2014-03-12  |  5KB  |  140 lines
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  6. <title>Forgot device password</title>
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  84. </div>
  85. <h1>Forgot device password</h1>
  86. <p>If you forget the device password for the tokens stored on your local 
  87.  hard drive, you must reset the device. Resetting the device causes the 
  88.  existing tokens to be deleted. After resetting the device, you must request 
  89.  new tokens. </p>
  90. <p class="whs3">To reset the device:</p>
  91. <ol type="1" class="whs4">
  92.     <li class=p><p>Click <span style="font-weight: bold;"><B>Options > 
  93.  Token Storage Devices</B></span>.</p></li>
  94.     <li class=p><p>In the left pane of the Token Storage Devices screen, 
  95.  click <span style="font-weight: bold;"><B>Local Hard Drive (RSA)</B></span>.</p></li>
  96.     <li class=p><p>Click <span style="font-weight: bold;"><B>Change Device 
  97.  Password</B></span>. </p></li>
  98.     <li class=p><p>In the <span style="font-weight: bold;"><B>Forgot your 
  99.  password?</B></span> section, click <span style="font-weight: bold;"><B>Reset 
  100.  Device</B></span>.</p></li>
  101.     <li class=p><p>The following warning is displayed:</p></li>
  102. </ol>
  103. <p class="whs5">"Warning: By proceeding, all tokens 
  104.  on the selected device will be deleted and the device password will be 
  105.  reset."</p>
  106. <ol start="6" type="1" class="whs4">
  107.     <li class=p><p>Click <span style="font-weight: bold;"><B>OK</B></span>.<br>
  108.     The following message is displayed:</p></li>
  109. </ol>
  110. <p class="whs5">"Successfully deleted tokens and removed 
  111.  password."</p>
  112. <ol start="7" type="1" class="whs4">
  113.     <li class=p><p>Click <span style="font-weight: bold;"><B>OK</B></span>.</p></li>
  114.     <li class=p><p>Contact your administrator to request new tokens.</p></li>
  115. </ol>
  116. <p>
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