Problem: I am having problems entering my CD-Key number.
Solution: Your CD-Key number is a unique combination of 12 digits and
characters. When you run the World Book application for the first
time, please make sure you have entered all 12 digits and characters
of the CD-Key without dashes, spaces or hyphens.
Please note that the font in which the CD-Key is printed may cause the
capital letter "O" to resemble the number zero (0) or vice versa. The
same is true of the capital letter "I" and the number one (1). If you
get an error message that states "Invalid CD-Key number", and you have
what looks like the capital letter "O" (or the number zero) and/or the
capital letter "I" (or the number one), please try reentering your CD-
Key. Try substituting the capital letter "O" for the number zero (0)
or vice versa. Do the same for the capital letter "I" and the number
one (1).
1.2 INSTALL AND UNINSTALL
Problem: I deleted the World Book directory from my hard drive, but I
did not use the uninstall feature. I reinstalled World Book, and now I
am having problems with the program.
Solution: You must uninstall World Book using the uninstall feature.
To access uninstall for the World Book program: select START; select
PROGRAMS; select WORLD BOOK 2000; select UNINSTALL WORLD BOOK.
NOTE: If you reinstall World Book, please install the program in the
same directory it was installed previously. For example, if you
originally installed World Book In the default directory "C:\Program
Files\wb00i1se," you would reinstall the program in the same
directory.
Problem: I am receiving a "wb00i1se.exe is linked to missing export
MFC40.dll" error on my Gateway, AST or Dell system. How do I bypass
this to run World Book?
Solution: This happens primarily on the above listed computers.
However, if this has happened and you don't own a Gateway, AST or
Dell, follow the steps below.
When this problem occurs you will need to:
1. Copy the MFC40.dll from the C:\Windows directory and Paste it in
the C:\Windows\System directory.
2. Then be sure to reboot the system for the changes to take effect.
3. Next, restart World Book.
Please follow the steps below if you need help with this process.
1. Click the Start button, and go to Programs.
Now find the Windows Explorer.
2. This will be towards the bottom of the menu) and click to open
it.
3. Find the Windows Folder and double click it.
4. Scroll down on the right side until you find MFC40.dll
5. Click MFC40.dll one time to highlight it.
6. Go to Edit on the menu bar and click Copy.
7. Go back to the right side of the Windows Explorer and scroll
down to the System folder. (This will be under the Windows
folder). Now click the System folder one time with the right
mouse button and click Paste.
8. Delete the old MFC40.dll file in the Windows folder. Click the
MFC40.dll one time with the right mouse button and click Delete.
9. Re-start your computer to let the changes take effect.
1.3 RESOLUTION CHANGES
Problem: I changed my resolution when I had World Book open and now
I am experiencing screen errors.
Solutions: Close World Book before you change your resolution.
Change your resolution and then restart World Book. The program will
adapt to your new resolution.
1.4 RAPID RESUME
Problem: Videos play incorrectly.
Solution: You may need to disable the RAPID RESUME feature on your
computer. Please see your computer manual for instructions.
1.5 COLOR DISTORTIONS
Problem: I am seeing color distortions when I move from one part of
the encyclopedia to another.
Solution: Increase your screen setting from 256 colors to 16-bit
high color).
2. RUNNING AND USING THE WORLD BOOK APPLICATION
2.1 STICKY NOTES/HIGHLIGHTER
Problem: Upon reentering World Book from the desktop I continuously
see the following error message: "Sticky Notes and Highlights may be
corrupted." What does this mean?
Solution: This occurs when a proper shutdown has not been performed.
This message indicates that these files have been deleted. To
prevent this, routinely exit the program properly.
Problem: After changing the location of my Sticky Notes list, I
place a number of Sticky Notes. The next time I open the World Book
program, the Sticky Notes list is blank.
Solution: Any changes in Options will take effect in your next
session. To assure the Sticky Notes are retained, exit and restart
the World Book program.
Problem: I can not place more than 11 sticky notes to an article.
Solution: The program allows you to enter 11 sticky notes per line
in an article. To add more sticky notes to an article, move your
cursor down a few lines and continue to add additional sticky notes.
2.2 "CAN'T OPEN A DATABASE..." ERROR MESSAGE
Problem: I get a message "Can't open a database created with a
previous version of your application." What should I do?
Solution: When running the World Book program, if you experience this
message "Can't open a database created with a previous version of your
application.", contact World Book Technical Support for assistance.
2.3 WIZARDS
Problem: After running the Web Page Wizard HTML Page Viewer, a few Web
Page Wizard buttons stop working. The buttons that stop working
include the Select File, Save to Diskette and/or Print.
Solution: If you experience this problem, close the Web Page Wizard
and restart it. The buttons will function normally again.
Problem: If I try to run one of the Wizards while video is playing,
it causes the video to break up.
Solution: Please remember to stop any video or audio from playing
before trying to run one of the wizards.
Problem: I can't see the buttons on the bottom of the Wizard screens.
Solution: If you are using this product on a 14" monitor and the
Homework Wizards' bottom buttons are hidden behind the Windows
taskbar, then hide the Windows taskbar.
2.4 PORTIONS OF WORLD BOOK SCREEN ARE DISPLAYING INCORRECTLY
Problem: Portions of my World Book screen are not displaying
correctly.
Solution: This is most likely a resource issue with your computer.
If you have a variety of other programs open in the background while
running World Book, itÆs very likely that your systemÆs resources are
all being used. Please close some of the other programs which are not
being used.
2.5 OUT OF MEMORY MESSAGES WHILE USING WORLD BOOK
Problem: After using World Book for approximately 20 minutes, I start
receiving an out of memory message.
Solution: This is most likely caused by a low swap file (or hard
drive space). Check you hard drive(s) to see if you have enough hard
drive space. Please use the following as minimum guides. If you have
16MB of RAM on your machine, you need to have at least 10MB of free
hard drive space. If you have 32MB of RAM on your machine, you need to
have at least 20MB of free hard drive space. Try to free up some
additional hard drive space to eliminate this problem.
2.6 USING WORD PROCESSOR WITHIN WORLD BOOK
Problem: IÆm using my Word Processor program within World Book and
sometimes I canÆt get it to open from the Tools menu.
Solution: With some word processors, when you open the word processor
and then try re-opening it later it remains in the background. This
problem happens with some older versions of certain word processors.
You have a few choices: (1) switch to a different word processor (2)
open the current word processor by selecting it from the minimized
state in the task bar (3) use the default World Book Notepad word
processor.
2.7 "MPREXE cause an invalid page fault in module Kernel32.dll" error message
Problem: After uninstalling World Book, I tried to reinstall the program and I got the following error message "MPREXE caused an invalid page fault in module Kernel32.dll".
Solution: This behavior can occur if your password list (PWL) file is damaged. To resolve this issue, use the following steps:
1.) Click Start, point to Find, and then click Files Or Folders.
2.) In the Named box, type *.pwl, and then click Find Now.
3.) In the list of found files, right-click each file, and then click Delete. Repeat step 3 until all of the .pwl files are deleted.
4.) On the File menu, click Close.
5.) Restart the computer. The password list files are re-created automatically when you log on to Windows.
6.) Download the Mspwlupd.exe file from the Microsoft Web site--(http://www.microsoft.com/windows95/downloads/default.asp--and then double-click the file to run it. (NOTE: You do not need to perform this step if you are running Windows 98.)
7.) Reinstall the World Book program.
2.8 WORLD BOOK WILL NOT LAUNCH BECAUSE OF "JET VBA FILE" ERROR MESSAGE
Problem: I installed the World Book program and then attempted to launch it. An error dialog box displayed with the following message: "The Jet VBA file [VBAJET.dll for 16-bit versions, or VBAJET32 for 32-bit versions] failed to initialize when called. Try reinstalling the application that returned the error." When I clicked "OK" in the error dialog box, the World Book program closed.
Solution: This problem may occur if your system is missing a file in your Windows\System folder. Follow these steps to copy the needed file from the World Book disc to your hard drive:
1.) Right click on the CD drive with your World Book disc and select "Open" from the pull down menu.
2.) Double click on the "DAO" folder to open it.
3.) Double click on the "Expsrv" folder to open it.
4.) Copy the "Expsrv.dll" file to the "Windows\System" folder on your hard drive.
5.) Restart your system so the changes you made will take effect.
6.) Launch World Book.
NOTE: If, after following the above steps, you continue to see the Jet VBA file error dialog message, please call Technical Support for assistance.
3. HARDWARE SPECIFIC PROBLEMS
3.1 MWAVE MODEM
Problem: I am having trouble using the World Book application with
my MWAVE modem. What can I do?
Solution: Problems encountered with the MWAVE card have been limited
to the M series Aptiva PC's. The most common problem is that after
World Book is installed, you will see an error message when trying to
configure their ISP. To fix this problem, restart Windows. Then go to
the MWAVE program group and open it. Double click the MWAVE modem
icon, go to "Options" then "Settings" and check the box that says,
"Start MWAVE". This action will reactivate the COM port and allow you
to initialize the modem.
3.2 HEWLETT PACKARD PRINTERS
Problem: Why am I having problems printing with my HP 500 series
printer?
Solution: Install an older driver such as the 500c. Call Hewlett
Packard and request an older driver, or download the driver from the
Net at: http://hpcc997.external.hp.com/cposupport/indexes1/djpr.html
NOTE: The HP 500C driver is a black and white driver. However, in
Windows 95 it will enable the user to print in color. It is strongly
recommended that the user consult Hewlett Packard when installing a
new driver.
Problem: World Book crashes when I attempt to print a Timeline.
Solution: This is a printer driver problem that occurs with the HP LaserJet 4000 Series PCL 6. Please select another printer driver such as PS or PCL5e.
3.3 PRINT PROBLEMS
Problem: A picture prints half on one page and half on a second page.
Solution: Click START at the bottom of the screen; select SETTINGS,
select PRINTERS; click FILE, select PROPERTIES; change the dithering
quality to FINE.
Problem: Bold characters print strangely with Kyocera printer.
Solution: Use a generic HP driver (HP Laser Jet 3 emulation and HP
Laser Jet 3 driver) to correct this problem.
3.4 STEALTH-64 VIDEO 2001 PROBLEM
Problem: When I enlarge the Distance Calculator, the globe image
becomes distorted.
When I create a timeline in the Timeline Wizard and select a picture,
a black square appears where my selected picture should be. The
scroll bar area, with the up and down arrows, is also blacked out.
Solution: This is a video driver problem on a Stealth-64 video 2001
board. This board uses the S3 chip set. Updating your video driver
will fix the problem. You need to identify which chip you have using
the S3 Chip Identify Utility and download the latest driver from the
S3 web site. Their web site address is "www.s3.com". Go to the
"Drivers and Utilities" section and download the S3 Chip Identify
Utility and the updated drivers for the various chips.
3.5 AUDIO AND VIDEO
Problem: Why am I having difficulty playing sounds and vidoes?
Solution: World Book requires Quick Time 3.02.
Problem: I can not access the video controls in the Media Window
because they are cut off by the Windows Task Bar.
Solution: You will encounter this problem in the Media Window when
your resolution is set to 800 x 600. To resolve this problem, turn
off the "Auto Hide" feature for the Windows Task Bar or select the
"Reduce Image" button in the Media Window to reduce the size of the
media piece.
Problem: Other programs previously installed on my computer that
included videos no longer play.
Solution: World Book includes QuickTime for Windows, version 3.02.
Some older programs may not support this release of QuickTime.
3.6 MONITOR SETTINGS
Problem: I am having problems viewing my Distance Calculator or other
media.
Solution: World Book does not support 24-bit color. You must select
16-bit (or lower) color from your monitor display settings. Open
CONTROL PANEL and select DISPLAY. Follow the instructions to set
up your computer's display.
4. SOFTWARE REGISTRATION
Software Registration is used to access and update the World Book
Software Customer Profile and to register World Book with World
Book/IBM. This information should be kept current and registered with
World Book/IBM on an annual basis in order to receive the benefits of
being a World Book/IBM customer. The World Book/IBM software
registration section contains the information and the instructions on
how to register World Book/IBM software by modem, telephone, fax, or
postal service.
Problem: When I register via modem, how can I determine my
Communication Settings?
Solution: When registering your copy of World Book via modem, a
screen prompting you to enter your Communication Settings appears.
The IBM Software Registration Tool will automatically detect the COM
port on which your modem is located. If you are dialing out from a
phone number that requires you to enter a dial prefix, enter that
number with a comma directly after it in the box named DIAL PREFIX
(for example, many businesses require you to dial the number 9 before
dialing the phone number so you would enter "9," in the DIAL PREFIX
box.)
Problem: When I register via fax or mail, how do I enter the
registration number I receive from World Book/IBM?
Solution: Click START at the bottom of the screen; select PROGRAMS,
select WORLD BOOK 2000, select SOFTWARE REGISTRATION. The
Software Registration Tool screen will appear; select ENTER
REGISTRATION NUMBER, click CONTINUE. Enter the registration number
you received from World Book/IBM in the box labeled REGISTRATION #:;
click OK.
Problem: What is the difference between my CD-Key (entered the first
time you run the World Book application) and the registration number I
receive when I register with World Book/IBM?
Solution: The CD-Key allows you access to the World Book program.
The first time you run World Book after installation, you will be
prompted to enter your CD-Key in order to continue. The registration
number you receive when you register with World Book/IBM allows you to
connect to World Book's Updating Service to download information to
keep your World Book product current. Also, by registering with World
Book/IBM, you will be able to receive information about new releases,
upgrades, or new versions of this product. IBM will be able to notify
you of future software offerings and promotions that may be of
interest to IBM customers. As a registered IBM software customer, you
may select not to receive any of these benefits.
Problem: I am experiencing a corrupt screen in the Software
Registration tool.
Solution: To fix this, reboot your system after you reinstall World
Book. Then run the Software Registration tool. This will clear up
the corrupt screen. Also make sure you reinstall into the same
original directory.
Problem: Whenever I attempt to go online, I see the following
message: "Unable to register: failed to launch registration
program." As a result, I am unable to go online.
Solution: You are seeing this message because there are not enough
system resources available to launch the registration program. To
solve this problem, register World Book before you attempt to go
online.
Problem: I am unable to register via the modem option.
Solution: If you experience problems registering via modem, please use the mail or phone option instead.
5. WORLD BOOK ONLINE
5.1 DOWNLOADING
Problem: While downloading, you disconnect the World Book program and
it stops responding.
Solution: Do not disconnect or terminate your ISP session while the
World Book program is downloading information.
5.2 PROBLEMS ACCESSING WEB SITES
Problem: While using World Book, I am unable to access web sites and
I see the following message:
"Unable to launch your web browser. If your web browser is running,
close it and try your selection again. If no web browser is running,
there may be low resources available. Close other applications and
try your selection again.
Solution: First, verify that your configured browser is still
installed. If this does not work, go to the Web browser field of the
Configuration dialog box. Check if your web browser contains a long
file name. If it does, you may need to change the path to DOS (8-
character) files names.
For example, if your command line says:
"c:\Program Files\Netscape\Netscape.exe"
Change the path to:
"c:\progra~1\netscape\Netscape.exe"
5.3 USING AOL 3.0 (16 BIT DIALER) WITH WINDOWS 95
Problem: I am having problems using the AOL 3.0 (16 bit dialer) in a
Windows 95 environment with World Book. What should I do?
Solution: If you are experiencing problems using the AOL 3.0 (16 bit
dialer) package under Windows 95, you should upgrade your old AOL 3.0
(16 bit dialer) to the new AOL for Windows 95. To access the AOL for
Windows 95 upgrade instructions, use the keyword UPGRADE. After
upgrading, make sure to restart World Book and reconfigure your
Internet Service Provider by selecting "America Online."
5.4 PROBLEMS INITIALIZING INTERNET SERVICE PROVIDER WITH WORLD BOOK
Problem: I keep getting the following message every time I start the
World Book application:
"! A problem has occurred initializing your Internet service provider.
Online services will be disabled until Windows is restarted"
Solution: If you have tried to restart World Book or Windows, and the
error persists, there is a problem with your Internet Service Provider
(ISP) configuration.
This can happen when AOL is re-installed or through one of their
Automatic Updates. It will be necessary to edit your Windows Registry
to clear the configuration information World Book is using to connect
to your ISP. Be VERY careful, and follow these instructions EXACTLY.
If you incorrectly edit the Windows registry, you could damage your
system configuration file. If you are uncomfortable doing this, call
Technical Support and have them walk you through the procedure.
First, make sure that World Book is closed before you edit the
registry:
1. Click Start on the Windows Task Bar and Select Run...
2. Type REGEDIT in the Open: field of the Run dialog and press enter.
3. Click the "+" sign next to "HKEY_CURRENT_USER".
4. Click the "+" sign next to "Software".
5. Click the "+" sign next to "IBM".
6. Click the "+" sign next to "TrueIP".
7. Highlight the World Book product you have installed (for example:
wb00i1se) by clicking on the word (wb00i1se) or the little folder
next to it (*not the "+" sign!*)
(Note: The Window on the right should show "(Default)",
"Authorization", and "Current Isp" under the Name column.)
8. If you are sure you followed the above instructions exactly, press
the Delete key on your keyboard and click "Yes" when asked "Are
you sure you want to delete this key?".
9. Close the Registry Editor application.
10. Restart World Book.
The error message should not re-appear.
It will be necessary for you to re-configure World Book for the
correct ISP configuration. Please refer to your World Book
documentation for instructions on configuring for your ISP.
5.5 MULTIPLE INSTANCES OF WORLD BOOK IN REGISTRATION WINDOW
Problem: While trying to go online the registration window came up
with more than one World Book option. What should I do?
Solution: This is probably happening because you have more than one
version of World Book installed, or parts of an older version of World
Book still on your hard drive. Each version of World Book listed in
your registration window should be identifiable by year. If you canÆt
register your current version, you must first delete all previous
entries in the registry as follows:
1. Select start
2. Select find
3. Select file or folders
4. Type in reg.reg in the search line
5. Select the drive(s) where current and past versions of World Book
are installed
6. Select find now
7. Delete all reg.reg files which are found on your hard drive(s)
8. Close the find file window
9. Re-enter World Book and begin registration again
5.6 MULTIPLE INSTANCES OF BROWSER
Problem: IÆve selected the check box to only launch one browser at a
time, but each time I select a website, World Book launches a new
instance of my browser. Why is that?
Solution: On certain versions of older browsers this function will
not work. Please remember to close older instances of your browser to
