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************************** * ZyXEL ZFAX Version 3 * * * * ZFAX User's Manual * ************************** NOTICE Although the software has been tested, ZyXEL makes no warranty or representation, either implied or expressed, with respect to the software and documentation, quality, performance, merchantability, or fitness for a particular purpose. Further, ZyXEL does not warrant that the software will work properly in all environments and applications. ZyXEL reserves the right to make changes to the software and User's Manual without obligation to notify any person or organization of the revision or change. This User's Manual contains proprietary information protected by copyright. This User's Manual and all the accompanying software are copyrighted. All rights are reserved. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form. The information in this User's Manual has been carefully checked and is believed to be accurate. ZyXEL assumes no responsibility for any inaccuracies that may be contained in this document. First Edition Copyright (R) 1994 by ZyXEL Communications Corporation/ZyXEL ZFAX, ZyFax, and ZyVoice are trademarks of ZyXEL Communications Corporation/ZyXEL. All other brand and product names are trademarks of their respective owners. ZyXEL Communications Corp. ZyXEL 2F., 58 Park Avenue II 4920 East La Palma Avenue Science-Based Industrial Park Anaheim, California 92807 Hsinchu, Taiwan 30077 R.O.C. U.S.A. CHAPTER 1 INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 FEATURES LIST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 FAX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 VOICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 DATA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 VOICE MAIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 TRANSMIT AND RECEIVE LOGS . . . . . . . . . . . . . . . . . . . . . 1-1 UTILITIES, MANUAL ANSWER . . . . . . . . . . . . . . . . . . . . . 1-2 SETUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 CALLER ID AND DISTINCTIVE RING . . . . . . . . . . . . . . . . . . 1-2 SUPPORTED ACTIONS, VOICE MAIL SYSTEM . . . . . . . . . . . . . . . 1-2 CONVENTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 KEYS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 ENTER KEY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 STEPS AND RESULTS . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 TYPING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 VARIABLES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 SELECTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 NOTES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 CHAPTERS AND APPENDIXES IN THIS MANUAL . . . . . . . . . . . . . . . . . 1-3 CHAPTER 2 INSTALLING ZFAX . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 DISK SPACE REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 VOICE MESSAGES . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 FAX FILES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 SYSTEM REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 INSTALLATION INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . 2-6 WHERE TO PROCEED . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6 STEP 1. CONFIGURATION . . . . . . . . . . . . . . . . . . . . . . 2-6 STEP 2. ZFAX BASICS . . . . . . . . . . . . . . . . . . . . . . . . 2-7 STEP 3. ZFAX SETUP . . . . . . . . . . . . . . . . . . . . . . . . 2-7 STEP 4. FAX FUNCTIONS . . . . . . . . . . . . . . . . . . . . . . . 2-7 STEP 5. VOICE FUNCTIONS . . . . . . . . . . . . . . . . . . . . . . 2-7 STEP 6. DATA FUNCTIONS . . . . . . . . . . . . . . . . . . . . . . 2-7 STEP 7. ZFAX UTILITIES . . . . . . . . . . . . . . . . . . . . . . 2-7 CHAPTER 3 ZFAX BASICS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8 STARTING ZFAX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8 UNDERSTANDING THE MAIN SCREEN . . . . . . . . . . . . . . . . . . . . . . 3-8 VERTICAL MENUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8 SUBMENU BAR . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9 CURRENT STATUS WINDOW . . . . . . . . . . . . . . . . . . . . . . . 3-9 EVENT STATUS WINDOW . . . . . . . . . . . . . . . . . . . . . . . . 3-9 STATUS BAR . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9 SELECTING FILE NAMES . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 ENTERING FILE NAMES . . . . . . . . . . . . . . . . . . . . . . . . 3-10 VIEWING FILES . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 SELECTING A FILE . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 SELECTING MULTIPLE FILES . . . . . . . . . . . . . . . . . . . . . 3-11 SORTING FILES . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 CHANGING SUBDIRECTORIES . . . . . . . . . . . . . . . . . . . . . . 3-12 CHANGING DRIVES . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12 EXITING A MENU . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12 OPERATING ZFAX IN TSR MODE . . . . . . . . . . . . . . . . . . . . . . . 3-12 EXITING ZFAX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13 CHAPTER 4 SETTING UP ZFAX . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14 PREREQUISITES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14 DEDICATED FAX MACHINE SETUP . . . . . . . . . . . . . . . . . . . . . . . 4-14 SPECIFYING DEDICATED FAX OPERATION WITH NO DISTINCTIVE RING . . . . 4-14 SPECIFYING DISTINCTIVE RING TYPE 1 CAPABILITIES FOR FAX CALLS ONLY 4-16 VOICE/FAX SETUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 SETUP PROCEDURE . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 VOICE/FAX OPERATION . . . . . . . . . . . . . . . . . . . . . . . . 4-20 RETRIEVING MESSAGES REMOTELY . . . . . . . . . . . . . . . . . . . 4-21 VOICE/FAX/DATA SETUP . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22 SETUP PROCEDURE . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22 VOICE/FAX/DATA OPERATION . . . . . . . . . . . . . . . . . . . . . 4-25 VOICE/FAX/DATA SETUP WITH DATA SHELL . . . . . . . . . . . . . . . . . . 4-25 VOICE/FAX/DATA OPERATION WITH DATA SHELL . . . . . . . . . . . . . 4-28 CHAPTER 5 FAX FUNCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30 FAX SETUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30 SENDING FAXES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30 USING SEND FAX . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30 SCHEDULING A FAX . . . . . . . . . . . . . . . . . . . . . . . . . 5-32 SENDING A FAX FROM ANOTHER APPLICATION . . . . . . . . . . . . . . 5-33 TRANSMISSION PROCEDURE . . . . . . . . . . . . . . . . . . . . . . 5-33 RECEIVING FAXES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34 AUTOMATICALLY RECEIVING A FAX . . . . . . . . . . . . . . . . . . . 5-34 MANUALLY RECEIVING A FAX . . . . . . . . . . . . . . . . . . . . . 5-35 POLLING A FAX . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35 VIEWING FILES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-36 PRINTING A FAX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-37 CONVERTING FILES TO A DIFFERENT FORMAT . . . . . . . . . . . . . . . . . 5-38 CHAPTER 6 VOICE MAIL AND VOICE UTILITIES . . . . . . . . . . . . . . . . . . . 6-39 OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-39 VOICE MAIL SYSTEM SETUP . . . . . . . . . . . . . . . . . . . . . . . . . 6-39 ADDING AND EDITING MAILBOXES . . . . . . . . . . . . . . . . . . . . . . 6-39 ADDING MAILBOXES . . . . . . . . . . . . . . . . . . . . . . . . . 6-39 EDITING MAILBOXES . . . . . . . . . . . . . . . . . . . . . . . . . 6-40 RETRIEVING MESSAGES . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-41 RETRIEVING VOICE MESSAGES . . . . . . . . . . . . . . . . . . . . . 6-41 RETRIEVING FAX MESSAGES . . . . . . . . . . . . . . . . . . . . . . 6-41 WORKING WITH MESSAGES . . . . . . . . . . . . . . . . . . . . . . . . . . 6-42 MESSAGES LIST . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-42 LISTENING TO MESSAGES . . . . . . . . . . . . . . . . . . . . . . . 6-43 CHANGING A MESSAGE . . . . . . . . . . . . . . . . . . . . . . . . 6-45 COPYING A MESSAGE . . . . . . . . . . . . . . . . . . . . . . . . . 6-45 SETTING UP THE FAXBACK SERVICE . . . . . . . . . . . . . . . . . . . . . 6-46 DEFINING FAXBACK DTMF TONES . . . . . . . . . . . . . . . . . . . . 6-46 SELECTING FAXBACK DOCUMENTS . . . . . . . . . . . . . . . . . . . . 6-47 HOW THE FAXBACK SERVICE WORKS . . . . . . . . . . . . . . . . . . . 6-48 VOICE ANNOUNCEMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-48 DEFINING ANNOUNCEMENT DTMF TONES . . . . . . . . . . . . . . . . . 6-48 SELECTING ANNOUNCEMENTS . . . . . . . . . . . . . . . . . . . . . . 6-49 RECORDING ANNOUNCEMENTS . . . . . . . . . . . . . . . . . . . . . . 6-49 COPYING ANNOUNCEMENTS . . . . . . . . . . . . . . . . . . . . . . . 6-51 LISTENING TO ANNOUNCEMENTS . . . . . . . . . . . . . . . . . . . . 6-51 DELETING AN ANNOUNCEMENT . . . . . . . . . . . . . . . . . . . . . 6-52 HOW ANNOUNCEMENTS WORK . . . . . . . . . . . . . . . . . . . . . . 6-52 ACCESSING VOICE UTILITIES . . . . . . . . . . . . . . . . . . . . . . . . 6-52 SENDING A VOICE MESSAGE FILE TO A REMOTE LOCATION . . . . . . . . . 6-53 PLAYING A VOICE MESSAGE FILE . . . . . . . . . . . . . . . . . . . 6-53 RECORDING A VOICE MESSAGE FILE . . . . . . . . . . . . . . . . . . 6-54 CONVERTING VOICE MESSAGE FILES TO OTHER FORMATS . . . . . . . . . 6-56 CHAPTER 7 DATA COMMUNICATION FUNCTIONS . . . . . . . . . . . . . . . . . . . . 7-57 SETTING UP DATA COMMUNICATION FUNCTIONS . . . . . . . . . . . . . . . . . 7-57 USING AN EXTERNAL TERMINAL PROGRAM . . . . . . . . . . . . . . . . . . . 7-57 SELECTING AN EXTERNAL TERMINAL PROGRAM . . . . . . . . . . . . . . 7-57 SELECTING ZFAX'S TERMINAL PROGRAM . . . . . . . . . . . . . . . . . 7-58 USING ZFAX'S TERMINAL PROGRAM . . . . . . . . . . . . . . . . . . . . . . 7-59 DTE SPEED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-59 PHONE BOOK . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-59 LINE SETTING . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-59 FILE TRANSFER . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-59 EXITING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-60 USING ZFAX TO SEND AND RECEIVE FILES . . . . . . . . . . . . . . . . . . 7-60 SENDING FILES . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-60 RECEIVING FILES . . . . . . . . . . . . . . . . . . . . . . . . . . 7-61 RECEIVING DATA FILES AUTOMATICALLY . . . . . . . . . . . . . . . . . . . 7-61 USING ZFAX'S SHELL FEATURES . . . . . . . . . . . . . . . . . . . . . . . 7-61 DATA SHELL . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-62 DOS SHELL AND RING SHELL . . . . . . . . . . . . . . . . . . . . . 7-63 CHAPTER 8 TRANSACTION LOGS . . . . . . . . . . . . . . . . . . . . . . . . . . 8-65 FAX IN LOG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-65 VIEWING FAXES IN THE FAX IN LOG . . . . . . . . . . . . . . . . . . 8-66 SENDING FAXES FROM THE FAX IN LOG . . . . . . . . . . . . . . . . . 8-66 PRINTING FAXES FROM THE FAX IN LOG . . . . . . . . . . . . . . . . 8-67 DELETING A FAX FROM THE FAX IN LOG . . . . . . . . . . . . . . . . 8-67 DELETING ALL FAXES FROM THE FAX IN LOG . . . . . . . . . . . . . . 8-67 FAX OUT LOG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-67 VIEWING FAXES IN THE FAX OUT LOG . . . . . . . . . . . . . . . . . 8-68 RESENDING FAXES FROM THE FAX OUT LOG . . . . . . . . . . . . . . . 8-69 PRINTING FAXES FROM THE FAX OUT LOG . . . . . . . . . . . . . . . . 8-69 DELETING A FAX FROM THE FAX OUT LOG . . . . . . . . . . . . . . . . 8-69 DELETING ALL FAXES FROM THE FAX OUT LOG . . . . . . . . . . . . . . 8-70 VOICE MESSAGE LOG . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-70 PLAYING VOICE MESSAGES IN THE VOICE MESSAGE LOG . . . . . . . . . 8-71 DELETING A MESSAGE FROM THE VOICE MESSAGE LOG . . . . . . . . . . . 8-72 DELETING ALL MESSAGES FROM THE VOICE MESSAGE LOG . . . . . . . . . 8-72 CHAPTER 9 UTILITIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-73 USING AN EXTERNAL EDITOR . . . . . . . . . . . . . . . . . . . . . . . . 9-73 SPECIFYING AN EXTERNAL EDITOR . . . . . . . . . . . . . . . . . . . 9-73 SWITCHING TO THE EXTERNAL EDITOR . . . . . . . . . . . . . . . . . 9-73 INITIATING A VOICE CALL . . . . . . . . . . . . . . . . . . . . . . . . . 9-73 MANUALLY ANSWERING A CALL . . . . . . . . . . . . . . . . . . . . . . . . 9-74 FAX CALLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-75 DATA CALLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-75 USING THE PHONE BOOK . . . . . . . . . . . . . . . . . . . . . . . . . . 9-75 ADDING ENTRIES TO ADD A PHONE BOOK ENTRY: . . . . . . . . . . . . 9-75 EDITING PHONE BOOK ENTRIES . . . . . . . . . . . . . . . . . . . . 9-76 DELETING A PHONE BOOK ENTRY . . . . . . . . . . . . . . . . . . . . 9-77 DELETING ALL PHONE BOOK ENTRIES . . . . . . . . . . . . . . . . . . 9-77 SCHEDULING CALLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-77 SCHEDULING CALLS . . . . . . . . . . . . . . . . . . . . . . . . . 9-78 EDITING SCHEDULED CALLS . . . . . . . . . . . . . . . . . . . . . . 9-80 DELETING A SCHEDULED CALL . . . . . . . . . . . . . . . . . . . . . 9-80 DELETING ALL SCHEDULED CALLS . . . . . . . . . . . . . . . . . . . 9-80 CHAPTER 10 COMMAND LINE FUNCTIONS . . . . . . . . . . . . . . . . . . . . . 10-81 COMMAND LINE FORMAT . . . . . . . . . . . . . . . . . . . . . . . . . . 10-81 SENDING A FAX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-82 RECEIVING A FAX . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-82 PRINTING A FAX . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-82 CONVERTING A FAX FILE . . . . . . . . . . . . . . . . . . . . . . . . . 10-83 VIEWING A FAX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-83 POLLING A FAX MACHINE . . . . . . . . . . . . . . . . . . . . . . . . . 10-83 SENDING A VOICE FILE . . . . . . . . . . . . . . . . . . . . . . . . . 10-84 CONVERTING A VOICE FILE . . . . . . . . . . . . . . . . . . . . . . . . 10-84 RECORDING A VOICE FILE . . . . . . . . . . . . . . . . . . . . . . . . 10-85 PLAYING A VOICE FILE . . . . . . . . . . . . . . . . . . . . . . . . . 10-85 MANUALLY ANSWERING A CALL . . . . . . . . . . . . . . . . . . . . . . . 10-85 DIALING A TELEPHONE NUMBER . . . . . . . . . . . . . . . . . . . . . . 10-86 STARTING ZFAX'S TERMINAL PROGRAM . . . . . . . . . . . . . . . . . . . 10-86 SENDING DATA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-86 RECEIVING DATA . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-86 APPENDIX A. CONFIGURATION . . . . . . . . . . . . . . . . . . . . . . . . . . A-87 SETTING UP APPLICATION PATHS. . . . . . . . . . . . . . . . . . . . . . . A-87 ZFAX WORKING PATH . . . . . . . . . . . . . . . . . . . . . . . . . A-87 EXTERNAL EDITOR . . . . . . . . . . . . . . . . . . . . . . . . . . A-87 EXTERNAL TERMINAL PROGRAM . . . . . . . . . . . . . . . . . . . . . A-88 RING SHELL COMMAND . . . . . . . . . . . . . . . . . . . . . . . . A-88 DOS SHELL COMMAND . . . . . . . . . . . . . . . . . . . . . . . . . A-88 DATA SHELL COMMAND . . . . . . . . . . . . . . . . . . . . . . . . A-88 SAVING YOUR SELECTIONS . . . . . . . . . . . . . . . . . . . . . . A-89 SETTING UP ZFAX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-89 SYSTEM PASSWORD . . . . . . . . . . . . . . . . . . . . . . . . . . A-89 PRINTER TYPE . . . . . . . . . . . . . . . . . . . . . . . . . . . A-90 PRINTER PORT . . . . . . . . . . . . . . . . . . . . . . . . . . . A-90 GRAPHIC TYPE . . . . . . . . . . . . . . . . . . . . . . . . . . . A-90 VIDEO TYPE . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-90 USER-DEFINED HOTKEY . . . . . . . . . . . . . . . . . . . . . . . . A-90 PULSE/TONE . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-91 CONNECT DATA ACTION . . . . . . . . . . . . . . . . . . . . . . . . A-91 NORMAL RING ANSWER . . . . . . . . . . . . . . . . . . . . . . . . A-91 CALLER ID LOG . . . . . . . . . . . . . . . . . . . . . . . . . . . A-92 DISTINCTIVE RING . . . . . . . . . . . . . . . . . . . . . . . . . A-92 RING ANSWER TYPES . . . . . . . . . . . . . . . . . . . . . . . . . A-92 SAVING YOUR SELECTIONS . . . . . . . . . . . . . . . . . . . . . . A-93 SETTING UP YOUR HARDWARE AND MODEM . . . . . . . . . . . . . . . . . . . A-93 COM PORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-93 SPEAKER VOLUME . . . . . . . . . . . . . . . . . . . . . . . . . . A-94 DIAL TIMER . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-94 DIAL PREFIX STRING . . . . . . . . . . . . . . . . . . . . . . . . A-94 DIAL POSTFIX STRING . . . . . . . . . . . . . . . . . . . . . . . . A-94 USER-DEFINED IRQ NUMBER . . . . . . . . . . . . . . . . . . . . . . A-94 USER-DEFINED ADDRESS . . . . . . . . . . . . . . . . . . . . . . . A-94 RING COUNTER . . . . . . . . . . . . . . . . . . . . . . . . . . . A-95 RETRY COUNTER . . . . . . . . . . . . . . . . . . . . . . . . . . . A-95 RETRY DELAY TIMER . . . . . . . . . . . . . . . . . . . . . . . . . A-95 SAVING YOUR SELECTIONS . . . . . . . . . . . . . . . . . . . . . . A-95 SETTING UP YOUR VOICE MAIL SYSTEM . . . . . . . . . . . . . . . . . . . . A-95 VOICE RECORD TIMER . . . . . . . . . . . . . . . . . . . . . . . . A-96 VOICE FORMAT . . . . . . . . . . . . . . . . . . . . . . . . . . . A-97 CALL TRANSFER DIGITS . . . . . . . . . . . . . . . . . . . . . . . A-97 VOICE MAIL DTMF 0 . . . . . . . . . . . . . . . . . . . . . . . . . A-97 VOICE MAIL DTMF 1 -- VOICE MAIL DTMF 9 . . . . . . . . . . . . . . A-99 SAVING YOUR SELECTIONS . . . . . . . . . . . . . . . . . . . . . . A-99 SETTING UP FAX OPTIONS . . . . . . . . . . . . . . . . . . . . . . . . . A-99 PAPER SIZE . . . . . . . . . . . . . . . . . . . . . . . . . . . A-100 RESOLUTION . . . . . . . . . . . . . . . . . . . . . . . . . . . A-100 CODING SCHEME . . . . . . . . . . . . . . . . . . . . . . . . . . A-100 FAX TOP MESSAGE . . . . . . . . . . . . . . . . . . . . . . . . . A-101 LOCAL FAX ID . . . . . . . . . . . . . . . . . . . . . . . . . . A-101 LEFT MARGIN . . . . . . . . . . . . . . . . . . . . . . . . . . . A-101 VERTICAL SPACE . . . . . . . . . . . . . . . . . . . . . . . . . A-101 HORIZONTAL SPACE . . . . . . . . . . . . . . . . . . . . . . . . A-101 LINES PER PAGE . . . . . . . . . . . . . . . . . . . . . . . . . A-101 TEXT FILE FORMAT . . . . . . . . . . . . . . . . . . . . . . . . A-102 PCX IMAGE RESIZE . . . . . . . . . . . . . . . . . . . . . . . . A-102 AUTO PRINT . . . . . . . . . . . . . . . . . . . . . . . . . . . A-102 SAVING YOUR SELECTIONS . . . . . . . . . . . . . . . . . . . . . A-102 SETTING UP THE FAX COVER PAGE . . . . . . . . . . . . . . . . . . . . . A-102 COVER PAGE OPTION . . . . . . . . . . . . . . . . . . . . . . . . A-103 COVER PAGE LOGO FILE . . . . . . . . . . . . . . . . . . . . . . A-103 SENDER FULL NAME . . . . . . . . . . . . . . . . . . . . . . . . A-104 SAVING YOUR SELECTIONS . . . . . . . . . . . . . . . . . . . . . A-104 SETTING UP PRINT CAPTURE OPTIONS . . . . . . . . . . . . . . . . . . . A-104 PRINT CAPTURE OPTION . . . . . . . . . . . . . . . . . . . . . . A-104 SEND CAPTURE IMMEDIATELY . . . . . . . . . . . . . . . . . . . . A-105 CAPTURE PRINTER PORT . . . . . . . . . . . . . . . . . . . . . . A-105 CAPTURE TIMEOUT COUNT . . . . . . . . . . . . . . . . . . . . . . A-105 CAPTURE HOTKEY DEFINE . . . . . . . . . . . . . . . . . . . . . A-105 SAVING YOUR SELECTIONS . . . . . . . . . . . . . . . . . . . . . A-106 APPENDIX B TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . B-107 APPENDIX C DISTINCTIVE RING . . . . . . . . . . . . . . . . . . . . . . . . . C-110 OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-110 USING EXTENDED DISTINCTIVE RING WITH ZFAX . . . . . . . . . . . . . . . C-111 SETTING UP EDR . . . . . . . . . . . . . . . . . . . . . . . . . C-112 S-REGISTERS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-112 APPLICATION EXAMPLE . . . . . . . . . . . . . . . . . . . . . . . C-113 APPENDIX D USING THE ZYVOICE SWITCH BOX . . . . . . . . . . . . . . . . . . . D-115 OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-115 ZYVOICE SWITCH BOX DESCRIPTION . . . . . . . . . . . . . . . . . . . . D-115 SUPPORTED INPUT/OUTPUT DEVICES . . . . . . . . . . . . . . . . . . . . D-116 RECORDING VOICE MESSAGES . . . . . . . . . . . . . . . . . . . . . . . D-117 PLAYING BACK VOICE MESSAGES . . . . . . . . . . . . . . . . . . . . . . D-117 USING YOUR FAX MACHINE AS A SCANNER . . . . . . . . . . . . . . . . . . D-117 USING YOUR FAX MACHINE AS A PRINTER . . . . . . . . . . . . . . . . . . D-118 RECEIVING DATA IN PARALLEL WITH YOUR FAX MACHINE . . . . . . . . . . . D-119 APPENDIX E GLOSSARY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-120 CHAPTER 1 INTRODUCTION This chapter provides an overview of the ZFAX version 3. program and lists its features. Note: For simplicity, ZFAX version 3x will be referred to as ZFAX in this User's Manual. OVERVIEW ZFAX is a state-of-the-art DOS-based communication program designed for ZyXEL modems. Using ZFAX with your ZyXEL modem, you can: Send, receive, view, print, and store faxes Poll remote facsimile machines and fax/modems Access your own personal voice mailbox capable of storing up to 1000 voice messages Perform a multitude of voice operations Utilize ZFAX's data file transfer utility ZFAX requires only 64K of memory and can be loaded as a memory-resident (TSR) program. This means you can perform ZFAX functions without requiring a dedicated computer. For example, you can work in your DOS-based word-processing or database application while ZFAX performs tasks such as sending faxes or answering incoming calls. FEATURES LIST The following list summarizes ZFAX's features. FAX Send faxes Receive faxes manually Poll faxes from remote facsimile machines View faxes Print faxes Convert document files to TIFF, PCX, FAX, or PRN format Capture printouts from other applications and send them as faxes<R> VOICE Send voice files to a remote telephone number Record voice messages from a telephone set or external microphone Play voice files to a telephone set, internal speaker, or SoundBlaster Convert voice format to AD2 (2-ADPCM)% AD3 (3-ADPCM)% or VOC (SoundBlaster) DATA External terminal program ZFAX internal terminal program Send data files to remote modems using ZMODEM protocol Receive data files from remote modems using ZMODEM protocol 1-1 VOICE MAIL Up to 1000 mailboxes Greeting message management FaxBack document management (10 files) Voice announcement management (10 files) Phone transfer capabilities for small PBXs Page operator TRANSMIT AND RECEIVE LOGS Fax In Log Fax Out Log% which also reports FaxBack documents that were sent Voice Message Log UTILITIES, MANUAL ANSWER Dial any facsimile number Access an external editor of your choice Phone Book management tasks% including grouping Schedule management for voice% fax and data calls (uploading files) SETUP Configurations, General hardware RS-232 and modem Fax configuration Distinctive Ring feature Voice mail configuration Cover page configuration Printer capture configuration ZFAX and related program paths CALLER ID AND DISTINCTIVE RING Logs Caller ID information Displays Caller ID information on your computer screen Allows different actions to be taken for different types of rings SUPPORTED ACTIONS, VOICE MAIL SYSTEM Fax only Data handshake and file transfer Data handshake and shell to external program Detect ringing and shell to external program Ignore CONVENTIONS The following conventions are used in this manual. KEYS Keys you nned to press to perform a certain function are shown in angle brackets < >. For example, if you need to use the Control key on your computer keyboard, that key will appear as <Ctrl> in this manual. If more than one key is needed to perform a function, they are shown as follows: 1. Select the Utility vertical menu and the Schedule submenu, then 1-2 press <Enter> (<S>). In this example, pressing the key and then pressing the <S> key is equivalent to selecting the Utility vertical menu and the Schedule submenu and pressing the <Enter> key. If you must hold down one key while pressing another, the two keys are separated with a plus sign. For example, <Shift>+<F1> means you hold down the <Shift> key and press the <F1> key. ENTER KEY When you see the term <Enter> in this manual, it refers to the carriage return key on your computer's keyboard. This key may be labeled as <Return> or < ┘> on your keyboard. STEPS AND RESULTS This manual contains procedures for performing various tasks. Each step in a procedure is numbered and any subsequent result will appear in italics below the step. For example: 1. Press the <Esc> key. You stop the current action and return to the previous menu. TYPING If a procedure requires you to type information, that information appears in bold. For example: 1. Type ZFAX and press <Enter>. VARIABLES words within brackets are variables and can have many names. For example: 1. Insert the ZFAX disk in an available floppy drive. Then type: Dir <floppy drive name>: As the syntax above indicates, you type Dir followed by the drive containing the ZFAX installation diskette and a colon(:). For example, if you insert the disk in drive A, type: Dir A: SELECTING Throughout this manual, you will see the term "select". This term means you should use the < > < > < >, or < > key on your computer keyboard to highlight a command or option, then press the <Enter> key. For example: 1. Select Configure from the Main Menu. In this example, you should use the < > or < > key to select the Configure command in the Main Menu, then press <Enter>. NOTES If information requires special attention, it is placed into a note. For example: 1-3 Note: ZFAX requires only 64K of memory. CHAPTERS AND APPENDIXES IN THIS MANUAL This manual contains all the information you need to install, configure, use, and troubleshoot your ZFAX software. The following summary describes the contents of this manual. Chapter 2, Installing ZFAX Describes the ZFAX installation procedure. Chapter 3, ZFAX basics Describes the fundamental information needed to work with ZFAX. Chapter 4, Setting up ZFAX Describes how to set up ZFAX for voice, fax, data, Distinctive Ring, and mailbox operation. Chapter 5, Fax functions Describes how to use ZFAX's fax functions to send, receive, print, and manipulate faxes. Chapter 6, Voice mail and voice utilities Describes how to set up and use ZFAX's Voice Mail System and assorted voice utilities. Chapter 7, Data communications functions Describes how to use ZFAX's data functions to send documents to and receive documents from remote modems. Chapter 8, Transaction logs Describes how to access the transaction logs, which contain a history of your fax and voice message operations. Chapter 9, Utilities Describes how to exit to an external editor program, initiate a voice call, manually answer an incoming call, set up the Phone Book, and schedule fax, voice, and data calls. Chapter 10, Command line functions Describes the ZFAX functions you can perform from the DOS command line. Appendix A, Configuration Describes how to configure ZFAX for your particular requirements. Appendix B, Troubleshooting Identifies corrective action you can take should you encounter problems using ZFAX. Appendix C, Distinctive Ring Describes what Distinctive Ring is and the advantages it provides when used with your ZyXEL modem and ZFAX. This appendix also describes how to use Extended Distinctive Ring with ZFAX. 1 -4 Appendix D, Using the ZyVoice Switch Box If you will be using ZFAX with the ZyVoice Switch Box, refer to this appendix for information on how to install and use the ZyVoice Switch Box. Appendix E, Glossary Defines the technical terms in this manual. 1-5 CHAPTER 2 INSTALLING ZFAX This chapter describes how to install ZFAX on your personal computer. Topics include: Disk space requirements System requirements Installation instructions Where to proceed DISK SPACE REQUIREMENTS In addition to having enough hard disk space to accommodate the installed ZFAX program, you will also need space to store your voice messages and fax files. This section describes how much hard disk space ZFAX requires. VOICE MESSAGES You will need enough hard disk space to accommodate voice messages you leave for your callers and the voice messages they leave you. Based on different voice compression algorithms, the space requirements for each 10 minutes of voice messages are shown in Table 2-1. Table 2-1. Voice Compression Algorithms Length of Compression Disk Space Recording Algorithm Required 10 min. 3 bit ADPCM 2,160,000 byte 10 min. 2 bit ADPCM 1,440,000 byte 10 min. CELP* 720,000 byte * Only ZyXEL's PLUS Series of modems support CELP. As a rule of thumb, the more hard disk space a recording occupies, the better the voice recording quality. For general use, 2-bit ADPCM should suffice, unless you run low on hard disk space or are using a PLUS Series modem. However, if you have adequate hard disk space and voice quality is important to you, 3-bit ADPCM is the best choice. FAX FILES You will also need hard disk space for fax files that you receive. A one-page fax, for example, occupies about 50,000 bytes of hard disk space. Each megabyte can store about 20 fax pages. SYSTEM REQUIREMENTS Before you install ZFAX, make sure you have the following minimum system requirements. An IBM PC AT or 100% compatible system running at 12 MHz or higher, with at least 640K of memory 2 -6 A ZyXEL U-Series modem (internal or external) with firmware version 5.00 or higher A serial port with 16550 UART installed (external modem only) A monochrome or VGA display device MS-DOS version 3.00 or higher The following additional items are optional: ZyVoice Switch Box lets you record messages easily and play them back clearly. If you will be using a ZyVoice Switch Box, see Appendix D for installation instructions. SoundBlaster card for playing back voice messages. For ZFAX version 3.01 or earlier, copy the necessary driver files, as described in the SoundBlaster manual. This is not necessary for ZFAX version 3.02 or later. To find out which version of ZFAX you have, look above the submenu bar in the main screen (see Figure 3-1 in Chapter 3). INSTALLATION INSTRUCTIONS After verifying the system requirements, use the following procedure to install ZFAX. 1. Insert the ZFAX disk into an available floppy drive. 2. Type the following line and press <Enter>: <drive>:<D> where <drive> is the floppy drive where you installed the ZFAX disk. For example, if you inserted the disk in floppy drive B, type B: and press Enter 3. Type the following line and press <Enter>: install <source drive> <dest drive> where <source drive> is the floppy drive containing the ZFAX disk and <dest drive> is the destination drive where you want ZFAX installed. For example, if the ZFAX disk is in drive B and you want to install ZFAX on drive C, type the following command from the B:\> DOS prompt and press <Enter>: INSTALL B: C: 4. Press any key to install ZFAX on the destination drive you specified in step 3. OR 2 -7 If you did not specify a destination drive, or if you want to stop the installation, press <Ctrl>+<C> to return to the DOS prompt. 5. If you want to use ZFAX version 3.01 or earlier with a SoundBlaster card installed in your computer, copy the CTVDSK.DRV SoundBlaster driver to the \ZFAX300 subdirectory. If you need help, refer to the SoundBlaster manual. Note: ZyXEL continually updates the ZFAX program and makes it available to you, free of charge, on ZyXEL's 24-hour BBS. To download ZFAX, dial (714) 693-0762 in the United States or call ZyXEL's international BBS at 886- 75787045. WHERE TO PROCEED Now that you have installed ZFAX, you can set it up to meet your requirements. The following steps summarize the procedures involved in setting up ZFAX for your particular needs. STEP 1. CONFIGURATION After installation, ZFAX uses the default configuration. You may want to change some of these settings. If so, refer to the appropriate pages in Appendix A. STEP 2. ZFAX BASICS ZFAX's state-of-the-art features are uniquely designed to be easy to use. Chapter 3 describes how to access these features, and provides an overview of ZFAX's user interface. STEP 3. ZFAX SETUP Refer to Chapter 4 for examples of setting up ZFAX to handle voice, data, and/or fax calls. STEP 4. FAX FUNCTIONS If you want to use ZFAX to send and receive faxes, refer to Chapter 5. You may also want to refer to Chapter 8, which describes the logs that keep track of the faxes you send and receive. STEP 5. VOICE FUNCTIONS Refer to Chapter 6 if you want to set up mailboxes to receive incoming voice, data, and fax calls; change System Greetings that callers hear when they dial your system; or create a FaxBack service. STEP 6. DATA FUNCTIONS If you want to exchange data files with remote modems, refer to Chapter 7. STEP 7. ZFAX UTILITIES Once you become familiar with ZFAX functions, you will find the utilities in 3 -8 Chapter 9 invaluable in expediting your tasks. These utilities include scheduling calls for future days and times, originating voice calls, manually answering incoming calls, and switching between ZFAX and your favorite word processing or text editing program. If you are a DOS user, you may also find Chapter 10, Command line functions, helpful. ZFAX's command line functions let you perform many ZFAX functions from the DOS prompt, without having to be in the ZFAX program. 2 -9 CHAPTER 3 ZFAX BASICS Chapter 3 describes basic information for using ZFAX. Topics include: Starting ZFAX Understanding the main screen Selecting file names Operating ZFAX in TSR mode Exiting ZFAX STARTING ZFAX To start ZFAX: 1. Change to the \ZFAX300 subdirectory. For example, assume the \ZFAX300 subdirectory is on drive C. If you are on a different drive, type C: and press <Enter> to change to the C drive. Then type CD\ZFAX300 and press <Enter> to change to the \ZFAX300 subdirectory. 2. At the DOS prompt, type ZFAX and press <Enter>. The main screen shown in Figure 3-1 appears. ┌────────────────┐┌───────── ZyXEL Modem Fax Utility V3.12 ────────────────────┐ │ Fax ▄ ││ Send Polling View Print Convert StartRcv │ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ │├────────────────────────────────────────────────────────────┤ │ Voice ▄ ││░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ │ Data ▄ ││░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ │ Voice Mail ▄ ││░░░░░░░░▒▒▒▒▒▒▒▒▒▒░░░░░░░░░░▒▒░░░░░▒▒▒░░░▒▒▒▒▒▒░░░▒▒░░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░░░░░░░░░▒▒▒▒░░░░░░░░░░░░░▒▒░░▒▒▒░░░░▒▒░░░░░░░▒▒░░░░░░░░░│ │ Tx/Rx Log ▄ ││░░░░░░░░░░▒▒▒▒░░░▒▒░░░░░▒▒▒░░░▒▒▒░░░░░░▒▒▒▒▒░░░░▒▒░░░░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░░░░░▒▒▒▒░░░░░░▒▒░░░▒▒░░░▒▒░░▒▒░░░░▒▒░░░░░░░▒▒░░░░░░░░░░░│ │ Utility ▄ ││░░░░░▒▒▒▒▒▒▒▒▒▒░░░░░▒▒▒░░░▒▒▒░░░░▒▒░░▒▒▒▒▒▒▒░░▒▒▒▒▒▒▒░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░░░░░░░░░░░░░░░▒▒▒░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ │ Configure ▄ ││░░░░░░░░░░░░░░░░▒▒▒░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ │ 17:16:26 ▄ ││░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌─────────────── ZFAX Event Status ─────────────────────┐░│ │ 01-30-94 ▄ ││░│ Last Event : │░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Next Event : │░│ │ ││░│ No. Pending : 0 │░│ │ ││░│ No. Received : 0 Fax and 0 Voice Message │░│ │ ESC=Exit ││░│ Modem Status : U1496B V 6.11a P │░│ │ ENTER=Execute ││░╘════════════════════════════════════════════════════════╛░│ ╘════════════════╛╘════════════════════════════════════════════════════════════╛ 1 2PhBook 3Schdle 4OutFlog5InFxLog6VocLog 7MalBox 8ManAns 9Do TSR10UnInst Figure 3-1 UNDERSTANDING THE MAIN SCREEN There are five different areas on the main screen: 3 -10 VERTICAL MENUS The vertical menus appear at the left side of the main screen (see Figure 3-1). Using these menus, you can perform ZFAX fax, voice, data, voice mail, transmit/receive log, utility, and configuration functions. To select a vertical menu, either use the < > or < > key to highlight a menu name, or press the highlighted letter in the menu name "F" in Fax, for example). When you select a vertical menu, the corresponding submenus appear in the submenu bar at the top of the main screen. SUBMENU BAR The submenu bar appears at the top of the main screen (see Figure 3-1). When you select a vertical menu, the submenus associated with that vertical menu appear in the submenu bar. For example, if you select Fax in the vertical menus, the submenu bar in Figure 3-2 appears. If you select Voice in the vertical menu, the submenu bar changes to the one shown in Figure 3-2, with the Send submenu highlighted. You can select submenus by using the < > and < > keys to highlight a submenu and pressing <Enter> to display the associated screen. If you prefer, you can use a shortcut by pressing the highlighted letter in the submenu name "S" in Send, for example). CURRENT STATUS WINDOW The current status window appears below the submenu bar, in the center of the main screen. The current status window only appears when ZFAX is active. This window shows the current activity status of ZFAX. EVENT STATUS WINDOW The event status window appears below the current status window. This window shows the current and last events that occurred, the number of fax and voice messages received, and the status of your modem. STATUS BAR The status bar appears at the bottom of the main screen. This bar shows functions you can activate by pressing the appropriate function keys <F1> through <F10>. The status bar has four levels of information it can display. Initially, the status bar shows the function keys that are available for the currently selected vertical menu and submenu. For example, 2PhBook means you can press the <F2> key to access the ZFAX Phone Book. You can access the other levels by pressing the <Alt>, <Ctrl> or <Shift> key. If you hold down <Alt>, the second level of information appears on the status bar. You can then use function keys as shortcuts for accessing ZFAX 3 -11 configuration screens. For example, pressing <Alt>+<F1> lets you access the DirCfg (path configuration) screen. │ ││░│ No. Received : 2 Fax and 4 Voice Message │░│ │ ESC=Exit ││░│ Modem Status : U1496S V 6.01 M │░│ │ ENTER=Execute ││░╘════════════════════════════════════════════════════════╛░│ ╘════════════════╛╘════════════════════════════════════════════════════════════╛ 1DirCfg 2SysCfg 3MdmCfg 4VocCfg 5FaxCfg 6CpgCfg 7CapCfg 8 9 10SavCfg Figure 3-2 If you hold down the <Ctrl> key, the third level of information appears on the status bar. You can then use the appropriate function keys as shortcuts for performing fax and voice tasks. For example, pressing <Ctrl>+<F1> lets you access the SndFax (Send Fax) function.<D> │ ││░│ No. Received : 2 Fax and 4 Voice Message │░│ │ ESC=Exit ││░│ Modem Status : U1496S V 6.01 M │░│ │ ENTER=Execute ││░╘════════════════════════════════════════════════════════╛░│ ╘════════════════╛╘════════════════════════════════════════════════════════════╛ 1SndFax 2PolFax 3VewFax 4PrnFax 5CvtFax 6 7SndVoc 8PlyVoc 9RecVoc 10CvtVoc Figure 3-3 If you hold down <Shift>, the fourth level of information appears on the status bar. You can then use function keys as shortcuts for accessing data and portions of the utility menu. For example, pressing <Shift>+<F1> lets you access the ExtTerm (external terminal) function, which lets you communicate with calling modems. │ ││░│ No. Received : 2 Fax and 4 Voice Message │░│ │ ESC=Exit ││░│ Modem Status : U1496S V 6.01 M │░│ │ ENTER=Execute ││░╘════════════════════════════════════════════════════════╛░│ ╘════════════════╛╘════════════════════════════════════════════════════════════╛ 1ExtTerm2InTerm 3SndDat 4RcvDat 5ExEdit 6DialPh 7 8 9 10 Figure 3-4 SELECTING FILE NAMES As you perform ZFAX tasks, you may be required to select a file name. For example, when you select the Fax menu and the Send submenu to send a file to a remote fax machine, the screen appears. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ Voice Mail ▄ ││░░│ File Name : │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ Fax Number : │ ░░│ │ Tx/Rx Log ▄ ││░░│ < OK > │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░╘════════════════════════════════════════════════════╛ ░░│ Figure 3-5 When you are requested to enter a file name, you can select single or multiple files, view files, sort files, and change directories and drives. ENTERING FILE NAMES To enter a file name in the File Name field: 3 -12 1. In the File Name field, type the name of the file you want to use for this task. If you make a typing mistake, use the <Backspace> key to erase the mistake. If the file resides on a different drive and/or directory, include the complete path. 2. To specify more than one file, type a semicolon (;) in front of the first file name and between the names of all the other files you want to specify. For example, to specify a file called READ.ME that resides in the current subdirectory and one called JOB.WS that resides in the \EMPLOYEE subdirectory on drive D, type the following information in the File Name field: READ.ME;D:\EMPLOYEE\JOB.WS VIEWING FILES If you are not sure of the name of the file you want to use for the current task, you can use the following procedure to view files that reside in the current directory. To view files, press the <F3> key. OR Press the <Enter> key. When the error message appears, press <Enter> again. A list of the files in the current directory appears. Subdirectories are indicated by <SUB-DIR> in the Size column. Figure 3-6 shows a list of files in a typical directory. ┌────────────────┐┌───────── ZyXEL Modem Fax Utility V3.12 ───────────────┐ │ Fax ▄ ││ Send Polling View Print Convert StartRcv │ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ │├────────────────────────────────────────────────────────────┤ │ Voice ▄ ││░┌───────────────┬───── C:\ZFAX3 ──────────┬──────────┐░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Name │ Size │ Date │ Time │░░░│ │ Data ▄ ││░│ .. │ <UP--DIR> │ 10-15-93 │ 10:08a │░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ ANNOUNCE │ <SUB-DIR> │ 10-15-93 │ 10:08a │░░░│ │ Voice Mail ▄ ││░│ FAXBACK │ <SUB-DIR> │ 10-15-93 │ 10:08a │░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ GREETMSG │ <SUB-DIR> │ 10-15-93 │ 10:08a │░░░│ │ Tx/Rx Log ▄ ││░│ INDATA │ <SUB-DIR> │ 10-15-93 │ 10:08a │░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ INFAX │ <SUB-DIR> │ 10-15-93 │ 10:08a │░░░│ │ Utility ▄ ││░│ INVOC │ <SUB-DIR> │ 10-15-93 │ 10:08a │░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ PRNCAP │ <SUB-DIR> │ 10-15-93 │ 10:08a │░░░│ │ Configure ▄ ││░│ TEMP │ <SUB-DIR> │ 10-15-93 │ 10:08a │░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ demo.fax │ 5232 │ 09-23-93 │ 03:01p │░░░│ │ 11:21:58 ▄ ││░│ demo.pcx │ 11634 │ 09-23-93 │ 03:02p │░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ demo.txt │ 292 │ 01-14-92 │ 01:04a │─┐░│ │ 10/18/93 ▄ ││░│ demo1dh.fax │ 46654 │ 05-29-92 │ 10:56a │ │░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ demo1dh.prn │ 4330 │ 09-11-93 │ 03:36p │ │░│ │ ││░│ demo1dn.fax │ 43844 │ 05-29-92 │ 10:57a │ │░│ │ ││░│ demo2dh.fax │ 31558 │ 05-29-92 │ 10:56a │ │░│ │ ESC=Exit ││░╘═══════════════╧═════════════╧═════════════╧══════════╛ │░│ │ ENTER=Execute ││░╘════════════════════════════════════════════════════════╛░│ ╘════════════════╛╘════════════════════════════════════════════════════════════╛ 1 2Sr-Name3Sr-Time4Sr-Size5Sr-Ext 6 7 8 9ChDrv..10 Figure 3-6 3 -13 SELECTING A FILE To select a single file from a directory: 1. With the cursor in the File Name field, press <F3> to view the files. 2. Use the < > or < > key to highlight the desired file name. Note: If the number of files exceeds what can be shown in the window, you can use the < > or < > keys to scroll through the list. You can also use the <End> key to move to the last file in the list and the <Home> key to move to the first file in the list. 3. Press <Enter>. You return to the previous screen and the name of the selected file appears in the File Name field. SELECTING MULTIPLE FILES 1. With the cursor in the File Name field, press <F3> to view the files. 2. Use the < > or < > key to highlight the name of the first file you want to select. 3. Press <Ctrl>+<Enter>. You return to the previous menu. A semicolon ";" and the name of the selected file appear next to File Name. (The semicolon indicates that you will be selecting more than one file.) 4. Repeat steps 1 through 3 for each additional file you want to select. Note: Send Fax and Send Data operations let you select up to four files for transmission during a single call. SORTING FILES When the directory file list appears, you can use the following function keys to sort the displayed files: Press the <F2> key to sort files alphabetically by file name. Press the <F3> key to sort files by the date and time when they were created. Press the <F4> key to sort files according to their size. Press the <F5> key to sort files alphabetically by extension (the three characters that follow the period in the file name). CHANGING SUBDIRECTORIES When the directory file list shown in Figure 3-9 is displayed, you can use the following procedure to view files in other subdirectories: 1. Use the < > or < >key to select the <UP DIR> entry and press <Enter> to display the files in the next highest subdirectory. 2. Use the < > or < > key to select the entry and press <Enter> to display the files in the next lowest subdirectory. 3. Repeat these procedures as needed. 3 -14 CHANGING DRIVES When the directory file list is displayed, you can press the <F9> key to display a list of the available drives on your computer. You can then select the drive you want to change to. EXITING A MENU Press the <Esc> key if you want to exit the current menu. OPERATING ZFAX IN TSR MODE If you desire, you can operate ZFAX in TSR (Terminate-and-Stay-Ready) mode. In this mode, ZFAX remains active in your computer's memory. You can then press the User Defined HotKey specified in the System Setup screen to access ZFAX when you want to perform such functions as sending a fax or uploading a data file to a remote modem. TSR mode also allows ZFAX to automatically receive faxes and data files from remote fax machines and modems. When ZFAX receives an incoming fax or data call, it temporarily pauses computer operations to answer the fax or data call, then returns control to you when the call ends. To prepare ZFAX for TSR mode: 1. Select the Configure vertical menu and the System submenu, then press <Enter>. The System Setup screen appears: │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌──────────────────────────────────────────────────────┐░░░│ │ Data ▄ ││░│ System Password │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Printer Type HP Laser Jet II, Legal size │ ░│ │ Voice Mail ▄ ││░│ Printer Port LPT1 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Graphic Type AutoDetect │ ░│ │ Tx/Rx Log ▄ ││░│ Video Type Mono │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Screen I/O Type AutoDetect │ ░│ │ Utility ▄ ││░│ User Defined HotKey Alt+SpaceBar │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Pulse/Tone Tone │ ░│ │ Configure ▄ ││░│ Connect Data Action Internal │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Normal Ring Answer Voice System │ ░│ │ 18:01:49 ▄ ││░│ Caller ID Log Disable │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Distinctive Ring Disable │ ░│ │ 01-30-94 ▄ ││░│ Ring 1 Answer Type Voice System │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Ring 2 Answer Type Voice System │ ░│ │ ││░│ Ring 3 Answer Type Voice System │ ░│ │ ││░╘══════════════════════════════════════════════════════╛ ░│ Figure 3-7 User Defined HotKey is the key combination used to activate ZFAX in TSR mode. Accept this default combination or specify a different one refer to Appendix A for more information). 3. <Esc> and <A> to exit the System Setup screen and save your selection. 4. From the main screen, press <F9>. 3 -15 Note: If you change the default HotKey in the System Setup screen, the HotKey you selected appears in place of the default <Alt>+<SpaceBar> HotKey. 5. When you want to access the ZFAX main screen, press the User Defined HotKey that you defined in the System Setup screen and which appears in the message in Figure 3-11. When you finish, press <Esc> to exit the main screen. Note: that although the main screen is no longer displayed, ZFAX remains active in your computer's memory. Note: Unless you remove ZFAX from memory (as described next), ZFAX remains in TSR mode for as long as your computer remains turned on. However, if you reboot or turn off your computer, or if your computer loses power, ZFAX is automatically removed from memory. You must then repeat this procedure to activate TSR mode again. 6. If you no longer want ZFAX to operate in TSR mode, press the User Defined HotKey to display the ZFAX main screen. Then press <F10>. OR From the DOS command line, type zfax /u and press <Enter>. (Make sure to leave a space between zfax and /u.) ZFAX is removed from memory and you return to the DOS prompt. Note: ZFAX cannot be removed from memory when other programs have been loaded after it. Therefore, remove any programs you loaded after ZFAX, then you can remove ZFAX from memory. EXITING ZFAX When you finish using ZFAX, use the following procedure to exit. Note: If ZFAX is in TSR mode, exit TSR mode (as described in step 6 on the previous page) before using the following procedure. 1. Return to the main screen (if it is not currently displayed). 2. To exit immediately, press <F10> from the screen. OR Press <Esc> to display a message that asks if you really want to exit ZFAX. Press <Y> to exit and return to the DOS prompt, or press <N> to remain in ZFAX. 3 -16 CHAPTER 4 SETTING UP ZFAX ZFAX handles voice, fax, and data calls in various combinations. ZFAX's Distinctive Ring feature, combined with its mailboxes, offer various ways of accepting, transferring, and forwarding these three types of calls. After you start ZFAX and configure it to your requirements, you can use the guidelines in this chapter to set up ZFAX to handle your particular requirements. PREREQUISITES Before you use the procedures in this chapter to set up ZFAX, make sure that: ZFAX has been installed (refer to Chapter 2). Your modem is properly connected to your computer. If you have an external modem, make sure it is connected to your computer via an RS-232 hardware (CTS/RTS) flow control cable. If you are using either a U-1496B or U1496B PLUS internal modem, make sure it is installed correctly in your computer. Your modem is turned on. Your modem's dial-up telephone jack is connected to the telephone line. You have selected an appropriate communications port (COM port) and interrupt request (IRQ) for your modem. The remainder of this chapter will explain how to set up your ZyXEL modem as a dedicated fax machine, as a dual voice/fax system, or as a complete voice/fax/data system. For maximum versatility, you can mix and match these combinations to fit your needs. DEDICATED FAX MACHINE SETUP This procedure describes how to set up your ZyXEL modem as a dedicated fax machine. In this application, your ZyXEL modem will only receive faxes. In the simplest case, you can set the modem to answer all calls as if they were fax calls. In a more complicated setup, you can use the Distinctive Ring feature if you subscribe to your telephone company's Distinctive Ring service. For example, you can set Normal Ring to Voice System and Distinctive Ring Type 1 to Fax Only. Then, if your modem detects a Distinctive Ring Type 1, it will treat the call as a fax call; all other calls will be treated as voice calls. The following sections provide detailed procedures for dedicated fax machine setup. SPECIFYING DEDICATED FAX OPERATION WITH NO DISTINCTIVE RING To set up your modem to operate as a dedicated fax machine without using any Distinctive Ring features: 4 -17 1. Select the Configure vertical menu and the System submenu, then press <Enter> (<C><Y>). The screen in Figure 4-1 appears. ┌────────────────┐┌───────── ZyXEL Modem Fax Utility V3.12 ────────────────────┐ │ Fax ▄ ││ Path System Modem Voice Fax CvrPage PrnCap Save │ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ │├────────────────────────────────────────────────────────────┤ │ Voice ▄ ││░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌──────────────────────────────────────────────────────┐░░░│ │ Data ▄ ││░│ System Password │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Printer Type HP Laser Jet II, Legal size │ ░│ │ Voice Mail ▄ ││░│ Printer Port LPT1 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Graphic Type AutoDetect │ ░│ │ Tx/Rx Log ▄ ││░│ Video Type Mono │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Screen I/O Type AutoDetect │ ░│ │ Utility ▄ ││░│ User Defined HotKey Alt+SpaceBar │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Pulse/Tone Tone │ ░│ │ Configure ▄ ││░│ Connect Data Action Internal │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Normal Ring Answer Voice System │ ░│ │ 18:43:39 ▄ ││░│ Caller ID Log Disable │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Distinctive Ring Disable │ ░│ │ 01-30-94 ▄ ││░│ Ring 1 Answer Type Voice System │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Ring 2 Answer Type Voice System │ ░│ │ ││░│ Ring 3 Answer Type Voice System │ ░│ │ ││░╘══════════════════════════════════════════════════════╛ ░│ │ ESC=Exit ││░│ ░│ │ ENTER=Execute ││░╘════════════════════════════════════════════════════════╛░│ ╘════════════════╛╘════════════════════════════════════════════════════════════╛ 1 2 3 4 5 6 7 8 9 10 Figure 4-1 2. Select Normal Ring Answer and press <Enter>. The options in Figure 4-2 appear. 4 -18 ┌────────────────┐┌───────── ZyXEL Modem Fax Utility V3.12 ───────────────────┐ │ Fax ▄ ││ Path System Modem Voice Fax CvrPage PrnCap Save │ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ │├────────────────────────────────────────────────────────────┤ │ Voice ▄ ││░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌──────────────────────────────────────────────────────┐░░░│ │ Data ▄ ││░│ System Password │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Printer Type HP Laser Jet II, Letter size │ ░│ │ Voice Mail ▄ ││░│ Printer Port LPT2 ┌────────────────┐ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Graphic Type AutoDetect│ Voice System │ │ ░│ │ Tx/Rx Log ▄ ││░│ Video Type AutoDetect│ Fax only │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Screen I/O Type AutoDetect│ Data Shell │ │ ░│ │ Utility ▄ ││░│ User Defined HotKey Alt+SpaceB│ Ring Shell │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Pulse/Tone Tone │ DOS Shell │ │ ░│ │ Configure ▄ ││░│ Connect Data Action Internal │ Ignore │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Normal Ring Answer Fax Only ╘════════════════╛ │ ░│ │ 19:29:06 ▄ ││░│ Caller ID Log Enable │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Distinctive Ring Disable │ ░│ │ 10/20/93 ▄ ││░│ Ring 1 Answer Type Ignore │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Ring 2 Answer Type Ignore │ ░│ │ ││░╘══════════════════════════════════════════════════════╛ ░│ │ ││░│ ░│ │ ESC=Exit ││░│ Modem Status : U1496S V 6.01 M │░│ │ ENTER=Execute ││░╘════════════════════════════════════════════════════════╛░│ ╘════════════════╛╘════════════════════════════════════════════════════════════╛ Figure 4-2 3. Select Fax only and press <Enter>. 4. Press the <Esc> key to return to the main screen. 5. Select the Modem submenu and press <Enter>. The screen in Figure 4-4 appears. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌──────────────────────────────────────────────────────┐░░░│ │ Data ▄ ││░│ COM Port COM4-IRQ3:02E8 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Speaker Volume 4 │ ░│ │ Voice Mail ▄ ││░│ Dial Timer 128 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Dial Prefix String at │ ░│ │ Tx/Rx Log ▄ ││░│ Dial Postfix String at │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ User Defined IRQ Num 4 │ ░│ │ Utility ▄ ││░│ User Defined Address 03F8 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Ring Counter 002 │ ░│ │ Configure ▄ ││░│ Retry Counter 000 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Retry Delay Timer 000 │ ░│ │ 18:48:13 ▄ ││░╘══════════════════════════════════════════════════════╛ ░│ Figure 4-4 6. Select Ring Counter and type the number of rings you want to have occur before the modem automatically answers. For example, if you want your modem to answer calls after the second ring, type 002 and press <Enter>. Note: This value must be greater than 000. 7. Press <Esc> to exit the screen. 4 -19 8. Press <A> to save your selections. Your modem and ZFAX will now treat all incoming calls as fax calls. SPECIFYING DISTINCTIVE RING TYPE 1 CAPABILITIES FOR FAX CALLS ONLY The following procedure utilizes your modem's and ZFAX's Distinctive Ring capabilities. With this procedure, calls detected as Distinctive Ring Type 1 calls are treated as fax calls. However, voice, fax, and data calls that are detected as Normal Ring calls are handled appropriately by your modem. 1. Select the Configure vertical menu and the System submenu, then press <Enter> (<C><Y>). The screen in Figure 4-1 appears. 2. Select Normal Ring Answer and press <Enter>. The options in Figure 4-2 appear. 3. Select Voice System and press <Enter>. 4. Select Distinctive Ring and press <Enter>. The options in Figure 4-7 appear. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌──────────────────────────────────────────────────────┐░░░│ │ Data ▄ ││░│ System Password │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Printer Type HP Laser Jet II, Legal size │ ░│ │ Voice Mail ▄ ││░│ Printer Port LPT1 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Graphic Type AutoDetect │ ░│ │ Tx/Rx Log ▄ ││░│ Video Type Mono │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Screen I/O Type AutoDetect ┌────────────┐ │ ░│ │ Utility ▄ ││░│ User Defined HotKey Alt+SpaceBar│ Disable │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Pulse/Tone Tone │ Enable │ │ ░│ │ Configure ▄ ││░│ Connect Data Action Internal ╘════════════╛ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Normal Ring Answer Voice System │ ░│ │ 18:54:10 ▄ ││░│ Caller ID Log Disable │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Distinctive Ring Disable │ ░│ │ 01-30-94 ▄ ││░│ Ring 1 Answer Type Voice System │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Ring 2 Answer Type Voice System │ ░│ │ ││░│ Ring 3 Answer Type Voice System │ ░│ │ ││░╘══════════════════════════════════════════════════════╛ ░│ Figure 4-7 5. Select Enable and press <Enter>. 6. Select Ring 1 Answer Type and press <Enter>. 7. Select Fax only and press <Enter>. The screen should resemble the one in Figure 4-9. 4 -20 │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌──────────────────────────────────────────────────────┐░░░│ │ Data ▄ ││░│ System Password │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Printer Type HP Laser Jet II, Legal size │ ░│ │ Voice Mail ▄ ││░│ Printer Port LPT1 ┌────────────────┐ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Graphic Type AutoDetect│ Voice System │ │ ░│ │ Tx/Rx Log ▄ ││░│ Video Type Mono │ Fax only │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Screen I/O Type AutoDetect│ Data Shell │ │ ░│ │ Utility ▄ ││░│ User Defined HotKey Alt+SpaceB│ Ring Shell │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Pulse/Tone Tone │ DOS Shell │ │ ░│ │ Configure ▄ ││░│ Connect Data Action Internal │ Ignore │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Normal Ring Answer Voice Syst╘════════════════╛ │ ░│ │ 18:56:52 ▄ ││░│ Caller ID Log Disable │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Distinctive Ring Enable │ ░│ │ 01-30-94 ▄ ││░│ Ring 1 Answer Type Fax only │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Ring 2 Answer Type Voice System │ ░│ │ ││░│ Ring 3 Answer Type Voice System │ ░│ │ ││░╘══════════════════════════════════════════════════════╛ ░│ Figure 4-9 8. Press the <Esc> key to return to the main screen. 9. Select the Modem submenu and press <Enter>. The screen in Figure 4-4 appears. 10. Select Ring Counter and type the number of rings you want to have occur before the modem automatically answers. For example, if you want your modem to answer calls after the second ring, type 002 and press <Enter>. Note: This value must be greater than 000. 11. Press <Esc> to exit the screen. 12. Press <A> to save your selections. This completes the procedure. If your modem detects a call with a Normal Ring, it plays a Greeting Message and treats the voice, fax, or data call appropriately. However, if your modem detects a call with a Distinctive Ring Type 1, your modem automatically switches to fax mode to receive the incoming fax. VOICE/FAX SETUP This section describes how to set up your ZyXEL modem for voice and fax applications. This setup is ideal if you will be using a single telephone line to handle both voice and fax calls. In this application, callers are given the option to leave a voice or fax message in a system mailbox that the system administrator has set up. ZFAX can support up to 1,000 mailboxes. Callers can also access a FaxBack service, page the operator, retrieve voice and fax messages remotely, or choose other options described later in this chapter. Callers can access these different features using the Touch-Tone (DTMF) keys on their telephones. SETUP PROCEDURE 4 -21 To set up ZFAX for voice/fax applications: 1. Use the default Greeting Messages or record new ones (refer to Chapter 6). 2. Set up the mailboxes and their corresponding passwords (refer to Chapter 6). 3. Select the Configure vertical menu. 4. If you do not want a Ring Shell or DOS Shell program started as part of this procedure, proceed to step 5. Otherwise, if you want callers to access programs using ZFAX's Ring Shell and DOS Shell features: Select the Path submenu and press <Enter> to display the screen in Figure 4-11. ┌────────────────┐┌───────── ZyXEL Modem Fax Utility V3.12 ────────────────────┐ │ Fax ▄ ││ Path System Modem Voice Fax CvrPage PrnCap Save │ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ │├────────────────────────────────────────────────────────────┤ │ Voice ▄ ││░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ │ Data ▄ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ Zfax Working Path C:\ZFAX3 │ ░░│ │ Voice Mail ▄ ││░░│ External Editor │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ External Terminal │ ░░│ │ Tx/Rx Log ▄ ││░░│ Ring Shell Command │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ DOS Shell Command │ ░░│ │ Utility ▄ ││░░│ Data Shell Command │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░╘════════════════════════════════════════════════════╛ ░░│ Figure 4-11 Next to Ring Shell Command, type the complete path of the program you want started when Ring Shell mode is activated during a voice call, then press <Enter>. Next to DOS Shell Command, type the complete path of the program you want started when DOS Shell mode is activated during a voice call, then press <Enter>. Press <Esc> to return to the main screen. Note: If you load ZFAX as a TSR program, the shell functions will not be performed. Note: If you prefer, you can specify Ring Shell and/or DOS Shell programs as part of the Voice Mail DTMF options described in steps 16 through 18 of this procedure. 5. From the main screen, select the System submenu and press Enter. 6. Select Connect Data Action and press <Enter>.<W9> The options in Figure 4-13 appear. 4 -22 │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌──────────────────────────────────────────────────────┐░░░│ │ Data ▄ ││░│ System Password │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Printer Type HP Laser Jet II, Legal size │ ░│ │ Voice Mail ▄ ││░│ Printer Port LPT1 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Graphic Type AutoDetect │ ░│ │ Tx/Rx Log ▄ ││░│ Video Type Mono ┌──────────────┐ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Screen I/O Type AutoDetect │ Internal │ │ ░│ │ Utility ▄ ││░│ User Defined HotKey Alt+SpaceBar│ Data Shell │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Pulse/Tone Tone │ Disable │ │ ░│ │ Configure ▄ ││░│ Connect Data Action Internal ╘══════════════╛ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Normal Ring Answer Voice System │ ░│ │ 19:08:36 ▄ ││░│ Caller ID Log Disable │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Distinctive Ring Enable │ ░│ │ 01-30-94 ▄ ││░│ Ring 1 Answer Type Fax only │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Ring 2 Answer Type Voice System │ ░│ │ ││░│ Ring 3 Answer Type Voice System │ ░│ │ ││░╘══════════════════════════════════════════════════════╛ ░│ Figure 4-13 7. Select Disable and press <Enter>. 8. Select Normal Ring Answer and press <Enter>. 9. Select Voice System and press <Enter>. 10. If you subscribe to Caller ID and/or Distinctive Ring, you can move to these options and enable them (refer to Chapter 9 for more information). 11. Press <Esc> to return to the main screen. 12. Select the Modem submenu and press <Enter>. 13. Select Ring Counter and type the number of rings you want to have occur before the modem automatically answers. For example, if you want your modem to answer calls after the second ring, type 002 and press <Enter>. Note: This value must be greater than 000. 14. Press <Esc> to return to the main screen. 15. Select the Voice submenu and press <Enter>. The screen in Figure 4-16 appears. 4 -23 ┌────────────────┐┌───────── ZyXEL Modem Fax Utility V3.12 ────────────────────┐ │ Fax ▄ ││ Path System Modem Voice Fax CvrPage PrnCap Save │ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ │├────────────────────────────────────────────────────────────┤ │ Voice ▄ ││░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌──────────────────────────────────────────────────────┐░░░│ │ Data ▄ ││░│ Voice Record Timer 060 ┌──────────────────┐ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Format 2-Bit │ No Function │ │ ░│ │ Voice Mail ▄ ││░│ Call Transfer Digits 3 │ Page Operator │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ FaxBack Digits 1 │ FaxBack │ │ ░│ │ Tx/Rx Log ▄ ││░│ Announce Digits 1 │ Announcement │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 0 Page O│ Call Transfer │ │ ░│ │ Utility ▄ ││░│ Voice Mail DTMF 1 FaxBac│ Receive Fax │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 2 Announ│ Receive Data │ │ ░│ │ Configure ▄ ││░│ Voice Mail DTMF 3 Call T│ Voice MailBox │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 4 Receiv│ DOS Shell Out │ │ ░│ │ 19:12:34 ▄ ││░│ Voice Mail DTMF 5 Voice │ Data Shell Out │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 6 No Fun╘══════════════════╛ │ ░│ │ 01-30-94 ▄ ││░│ Voice Mail DTMF 7 No Funct │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 8 No Function │ ░│ │ ││░│ Voice Mail DTMF 9 No Function │ ░│ │ ││░╘══════════════════════════════════════════════════════╛ ░│ │ ESC=Exit ││░│ ░│ │ ENTER=Execute ││░╘════════════════════════════════════════════════════════╛░│ ╘════════════════╛╘════════════════════════════════════════════════════════════╛ 1 2 3 4 5 6 7 8 9 10 Figure 4-16 16. Select Voice Mail DTMF 0 and press <Enter>.<W9> 17. Select the action you want performed when your modem detects callers pressing 0 on their Touch-Tone telephones, then press <Enter>. 18. Use the < > key to move through the other Voice Mail DTMF options and repeat steps 16 and 17 to select the action you want performed when each of these tones is detected. Note: The default Main Greeting Message refers to the default settings shown in Table 4-1. DTMF Default Settings DTMF ACTION "O" PAGE OPERATOR "1" FAXBACK "2" ANNOUNCEMENT "3" CALL TRANSFER "4" RECEIVE FAX "5" VOICE MAILBOX If you change these default values, change the Greeting Message accordingly. 19. Press <Esc> to return to the main screen. 20. Press <A> to save your selections. This completes the procedure. 4 -24 VOICE/FAX OPERATION This section describes the actions that occur when ZFAX is set up for voice/fax applications and an incoming ring is detected. This section assumes Distinctive Ring is disabled. 1. Your modem waits for the number of rings defined in Ring Counter to occur before answering the call. Note: If Caller ID is enabled, the modem waits until at least two rings are detected before answering. 2. After the modem answers the call, it starts playing the Main Greeting Message. 3. If the modem detects a fax call, it enters fax mode automatically and prepares to receive the fax. OR If the modem does not detect a fax call, it continues playing the Main Greeting until it either detects a DTMF tone or reaches the end of the greeting and prompts the caller to leave a message in the system mailbox. OR If the modem detects a DTMF tone, it performs the action you defined for that DTMF tone. RETRIEVING MESSAGES REMOTELY If ZFAX is set up for voice/fax applications, you can use the following procedure and a Touch-Tone telephone to retrieve voice messages from a remote location. You can also use the following procedure, a Touch-Tone telephone, and a fax machine to retrieve fax messages remotely. 1. Call your system and enter the DTMF tone that corresponds to the DTMF Voice Mailbox function. For example, if Voice Mail DTMF 5 is set to Mailbox, press 5 on the Touch-Tone telephone. ZFAX prompts you for a mailbox number. 2. Enter your mailbox number. ZFAX prompts you to leave either a voice or fax message. 3. Press * on your telephone. 4. Enter your 4-digit password. ZFAX prompts you to enter either "0" to retrieve voice messages or "1" to retrieve faxes. 5. To retrieve voice messages, press 0 on your telephone, then press # on your telephone to play the first message. After playing the first message, ZFAX gives you three options: 4 -25 Press # to proceed to the next message. (You can also use # to skip message.) Press * to delete the message you just heard. Press 2 to repeat the message you just heard. Note: If you delete a message, it will still be stored on your computer's hard disk. To permanently remove it, use the Voice Message Log (described in Chapter 8). 6. To retrieve faxes, press 1 on your telephone. Press the START button on your fax machine when ZFAX prompts you to do so. You will receive all the fax messages sent to your mailbox. Note: After you receive your faxes, you can no longer retrieve them remotely. However, in the unlikely event you fail to retrieve your faxes successfully, ZFAX will give you another chance to retrieve them. VOICE/FAX/DATA SETUP This section describes how to set up your ZyXEL modem to handle voice, fax, and data applications. This setup is ideal if you will be using a single telephone line to handle voice, fax, and data calls. This application is identical to setting up the modem as a voice/fax system, except that the data option is enabled. SETUP PROCEDURE To set up ZFAX for voice/fax/data applications: 1. Use the default Greeting Messages or record new ones (refer to Chapter 6). 2. Set up the mailboxes and their corresponding passwords (refer to Chapter 6). 3. Select the Configure vertical menu. 4. If you do not want a Ring Shell or DOS Shell program started as part of this procedure, proceed to step 5. Otherwise, if you want callers to access programs using ZFAX's Ring Shell and DOS Shell features: Select the Path submenu and press <Enter> to display the screen in Figure 4-18. 4 -26 │ Data ▄ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ Zfax Working Path C:\ZFAX3 │ ░░│ │ Voice Mail ▄ ││░░│ External Editor │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ External Terminal │ ░░│ │ Tx/Rx Log ▄ ││░░│ Ring Shell Command │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ DOS Shell Command │ ░░│ │ Utility ▄ ││░░│ Data Shell Command │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░╘════════════════════════════════════════════════════╛ ░░│ Figure 4-18 Next to Ring Shell Command, type the complete path of the program you want started when Ring Shell mode is activated during a voice call and press <Enter>. Next to DOS Shell Command, type the complete path of the program you want started when DOS Shell mode is activated during a voice call and press <Enter>. Press <Esc> to return to the main screen. Note: If you load ZFAX as a TSR program, the shell functions will not be performed. Note: If you prefer, you can specify Ring Shell and/or DOS Shell programs as part of the Voice Mail DTMF options described in steps 16 through 18 of this procedure. 5. From the main screen, select the System submenu and press <Enter>. 6. Select Connect Data Action and press <Enter>. The options in Figure 4-20 appear. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌──────────────────────────────────────────────────────┐░░░│ │ Data ▄ ││░│ System Password │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Printer Type HP Laser Jet II, Legal size │ ░│ │ Voice Mail ▄ ││░│ Printer Port LPT1 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Graphic Type AutoDetect │ ░│ │ Tx/Rx Log ▄ ││░│ Video Type Mono ┌──────────────┐ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Screen I/O Type AutoDetect │ Internal │ │ ░│ │ Utility ▄ ││░│ User Defined HotKey Alt+SpaceBar│ Data Shell │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Pulse/Tone Tone │ Disable │ │ ░│ │ Configure ▄ ││░│ Connect Data Action Internal ╘══════════════╛ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Normal Ring Answer Voice System │ ░│ │ 19:08:36 ▄ ││░│ Caller ID Log Disable │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Distinctive Ring Enable │ ░│ │ 01-30-94 ▄ ││░│ Ring 1 Answer Type Fax only │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Ring 2 Answer Type Voice System │ ░│ │ ││░│ Ring 3 Answer Type Voice System │ ░│ │ ││░╘══════════════════════════════════════════════════════╛ ░│ Figure 4-20 7. Select Internal and press <Enter>. This setting tells your modem that, if no fax tone or message is detected, exit to the ZMODEM data communications protocol, perform a 4 -27 data handshake with the caller, and be prepared to receive a data file from the caller. 8. Select Normal Ring Answer and press <Enter>. 9. Select Voice System and press <Enter>. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌──────────────────────────────────────────────────────┐░░░│ │ Data ▄ ││░│ System Password │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Printer Type HP Laser Jet II, Legal size │ ░│ │ Voice Mail ▄ ││░│ Printer Port LPT1 ┌────────────────┐ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Graphic Type AutoDetect│ Voice System │ │ ░│ │ Tx/Rx Log ▄ ││░│ Video Type Mono │ Fax only │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Screen I/O Type AutoDetect│ Data Shell │ │ ░│ │ Utility ▄ ││░│ User Defined HotKey Alt+SpaceB│ Ring Shell │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Pulse/Tone Tone │ DOS Shell │ │ ░│ │ Configure ▄ ││░│ Connect Data Action Internal │ Ignore │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Normal Ring Answer Voice Syst╘════════════════╛ │ ░│ │ 18:56:52 ▄ ││░│ Caller ID Log Disable │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Distinctive Ring Enable │ ░│ │ 01-30-94 ▄ ││░│ Ring 1 Answer Type Fax only │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Ring 2 Answer Type Voice System │ ░│ │ ││░│ Ring 3 Answer Type Voice System │ ░│ │ ││░╘══════════════════════════════════════════════════════╛ ░│ Figure 4-21 10. If you subscribe to Caller ID and/or Distinctive Ring, you can move to these options and enable them (refer to Chapter 9 for more information). 11. Press <Esc> to return to the main screen. 12. Select the Modem submenu and press <Enter>. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌──────────────────────────────────────────────────────┐░░░│ │ Data ▄ ││░│ COM Port COM4-IRQ3:02E8 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Speaker Volume 4 │ ░│ │ Voice Mail ▄ ││░│ Dial Timer 128 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Dial Prefix String at │ ░│ │ Tx/Rx Log ▄ ││░│ Dial Postfix String at │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ User Defined IRQ Num 4 │ ░│ │ Utility ▄ ││░│ User Defined Address 03F8 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Ring Counter 002 │ ░│ │ Configure ▄ ││░│ Retry Counter 000 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Retry Delay Timer 000 │ ░│ │ 18:48:13 ▄ ││░╘══════════════════════════════════════════════════════╛ ░│ Figure 4-22 13. Select Ring Counter and type the number of rings you want to have occur before the modem automatically answers. For example, if you want your modem to answer calls after the second ring, type 002 and press <Enter>. Note: This value must be greater than 000. 14. Press <Esc> to return to the main screen. 4 -28 15. Select the Voice submenu and press <Enter>. 16. Select Voice Mail DTMF 0 and press <Enter>.<W9> The screen in Figure 4-24 appears. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌──────────────────────────────────────────────────────┐░░░│ │ Data ▄ ││░│ Voice Record Timer 060 ┌──────────────────┐ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Format 2-Bit │ No Function │ │ ░│ │ Voice Mail ▄ ││░│ Call Transfer Digits 3 │ Page Operator │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ FaxBack Digits 1 │ FaxBack │ │ ░│ │ Tx/Rx Log ▄ ││░│ Announce Digits 1 │ Announcement │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 0 Page O│ Call Transfer │ │ ░│ │ Utility ▄ ││░│ Voice Mail DTMF 1 FaxBac│ Receive Fax │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 2 Announ│ Receive Data │ │ ░│ │ Configure ▄ ││░│ Voice Mail DTMF 3 Call T│ Voice MailBox │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 4 Receiv│ DOS Shell Out │ │ ░│ │ 19:12:34 ▄ ││░│ Voice Mail DTMF 5 Voice │ Data Shell Out │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 6 No Fun╘══════════════════╛ │ ░│ │ 01-30-94 ▄ ││░│ Voice Mail DTMF 7 No Funct │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 8 No Function │ ░│ │ ││░│ Voice Mail DTMF 9 No Function │ ░│ │ ││░╘══════════════════════════════════════════════════════╛ ░│ Figure 4-24 17. Select the action you want performed when your modem detects callers pressing 0 on their Touch-Tone telephone, then press <Enter>. 18. Use the < > key to move through the other Voice Mail DTMF options and repeat steps 16 and 17 to select the action you want performed when each of these tones is detected. Note: Selecting Receive Data is similar to selecting Internal for Connect Data Action. This setting tells your modem that, if no fax tone or message is detected, perform a data handshake with the caller, and use the ZMODEM data communications protocol to download a data file from the caller. Note: The default Main Greeting Message refers to the default settings shown in Table 4-1. If you change these default values, change the Greeting Message accordingly. 19. Press <Esc> to return to the main screen. 20. Press <A> to save your selections. VOICE/FAX/DATA OPERATION This section describes the actions that occur when ZFAX is set up for voice/fax/data applications and an incoming ring is detected. This section assumes Distinctive Ring is disabled. 1. Your modem waits for the number of rings defined in Ring Counter to occur before answering the call. 4 -29 Note: If Caller ID is enabled, the modem waits until at least two rings are detected before answering. 2. After the modem answers the call, it starts playing the Main Greeting Message. 3. If the modem detects a fax call, it enters fax mode automatically and prepares to receive the fax. OR If the modem does not detect a fax call, it continues playing the Main Greeting until it either detects a DTMF tone or reaches the end of the greeting and prompts the caller to leave a message in the system mailbox. OR If the modem detects a DTMF tone, it performs the action you defined for that DTMF tone. OR If the modem detects a data call, the entire Main Greeting is played. When the Main Greeting ends, the caller is prompted to leave a voice message. Since this is a data call, and Connect Data Action is set to Internal, ZFAX performs a data handshake with the caller and attempts to download files using ZMODEM. Any files downloaded from the caller are stored in the \INDATA subdirectory. Note: Depending on the length of the Main Greeting Message, you may want to advise data callers to increase the amount of time their modems will wait between handshaking and hanging up. <R> <R> To shorten the wait time until the handshaking starts, a caller can press a DTMF tone that starts ZFAX's Receive Data action. For example, if ZFAX has been configured so that DTMF tone 6 will place ZFAX into fax mode, a caller can issue the following command from the computer keyboard to the modem: ATDT171455512126 In this command specifies the pause time before DTMF 6 is dialed (by default, each comma instructs your modem to pause 2 seconds). The 6 is the DTMF tone that places ZFAX into fax mode. VOICE/FAX/DATA SETUP WITH DATA SHELL This section describes how to set up your ZyXEL modem for voice, fax, and data applications using ZFAX's Data Shell feature. This setup is ideal if you will be using a single telephone line to handle voice, fax, and data calls and want callers to be able to access an external program you defined in ZFAX. 1. Use the default Greeting Messages, or record new ones (refer to Chapter 6). 4 -30 2. Set up the mailboxes and their corresponding passwords (refer to Chapter 6). 3. Select the Configure vertical menu. 4. Select the Path submenu and press <Enter> to display the screen in Figure 4-25. │ Data ▄ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ Zfax Working Path C:\ZFAX3 │ ░░│ │ Voice Mail ▄ ││░░│ External Editor │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ External Terminal │ ░░│ │ Tx/Rx Log ▄ ││░░│ Ring Shell Command │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ DOS Shell Command │ ░░│ │ Utility ▄ ││░░│ Data Shell Command │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░╘════════════════════════════════════════════════════╛ ░░│ Figure 4-25 5. Select Data Shell Command and enter the complete path of the program you want started, then press <Enter>. For example, to specify PROCOMM PLUS, which resides in the \PCPLUS subdirectory on drive C, enter: C:\PCPLUS\PCPLUS. Note: The Data Shell option tells your modem to handshake, in data mode, with the caller and then start the program specified for this option. 6. Press <Esc> to return to the main screen. 7. Select the System submenu and press <Enter>. 8. Select Connect Data Action and press <Enter>.<W9> │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌──────────────────────────────────────────────────────┐░░░│ │ Data ▄ ││░│ System Password │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Printer Type HP Laser Jet II, Legal size │ ░│ │ Voice Mail ▄ ││░│ Printer Port LPT1 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Graphic Type AutoDetect │ ░│ │ Tx/Rx Log ▄ ││░│ Video Type Mono ┌──────────────┐ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Screen I/O Type AutoDetect │ Internal │ │ ░│ │ Utility ▄ ││░│ User Defined HotKey Alt+SpaceBar│ Data Shell │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Pulse/Tone Tone │ Disable │ │ ░│ │ Configure ▄ ││░│ Connect Data Action Internal ╘══════════════╛ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Normal Ring Answer Voice System │ ░│ │ 19:08:36 ▄ ││░│ Caller ID Log Disable │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Distinctive Ring Enable │ ░│ │ 01-30-94 ▄ ││░│ Ring 1 Answer Type Fax only │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Ring 2 Answer Type Voice System │ ░│ │ ││░│ Ring 3 Answer Type Voice System │ ░│ │ ││░╘══════════════════════════════════════════════════════╛ ░│ Figure 4-26 9. Select Data Shell and press <Enter>. 4 -31 This setting tells ZFAX to transfer control to the program defined in the Data Shell option in the Path submenu screen when making a data connection. 10. Select Normal Ring Answer and press <Enter>. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌──────────────────────────────────────────────────────┐░░░│ │ Data ▄ ││░│ System Password │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Printer Type HP Laser Jet II, Legal size │ ░│ │ Voice Mail ▄ ││░│ Printer Port LPT1 ┌────────────────┐ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Graphic Type AutoDetect│ Voice System │ │ ░│ │ Tx/Rx Log ▄ ││░│ Video Type Mono │ Fax only │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Screen I/O Type AutoDetect│ Data Shell │ │ ░│ │ Utility ▄ ││░│ User Defined HotKey Alt+SpaceB│ Ring Shell │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Pulse/Tone Tone │ DOS Shell │ │ ░│ │ Configure ▄ ││░│ Connect Data Action Internal │ Ignore │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Normal Ring Answer Voice Syst╘════════════════╛ │ ░│ │ 18:56:52 ▄ ││░│ Caller ID Log Disable │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Distinctive Ring Enable │ ░│ │ 01-30-94 ▄ ││░│ Ring 1 Answer Type Fax only │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Ring 2 Answer Type Voice System │ ░│ │ ││░│ Ring 3 Answer Type Voice System │ ░│ │ ││░╘══════════════════════════════════════════════════════╛ ░│ Figure 4-27 11. Select Voice System and press <Enter>. 12. If you subscribe to Caller ID and/or Distinctive Ring, you can move to these options and enable them (refer to Chapter 9 for more information). 13. Press <Esc> to return to the main screen. 14. Select the Modem submenu and press <Enter>. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌──────────────────────────────────────────────────────┐░░░│ │ Data ▄ ││░│ COM Port COM4-IRQ3:02E8 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Speaker Volume 4 │ ░│ │ Voice Mail ▄ ││░│ Dial Timer 128 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Dial Prefix String at │ ░│ │ Tx/Rx Log ▄ ││░│ Dial Postfix String at │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ User Defined IRQ Num 4 │ ░│ │ Utility ▄ ││░│ User Defined Address 03F8 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Ring Counter 002 │ ░│ │ Configure ▄ ││░│ Retry Counter 000 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Retry Delay Timer 000 │ ░│ │ 18:48:13 ▄ ││░╘══════════════════════════════════════════════════════╛ ░│ Figure 4-28 15. Select Ring Counter and type the number of rings you want to have occur before the modem automatically answers. For example, if you want your modem to answer calls after the second ring, type 002 and press <Enter>. Note: This value must be greater than 000. 16. Press <Esc> to return to the main screen. 4 -32 17. Select the Voice submenu and press <Enter>. 18. Select Voice Mail DTMF 0 and press <Enter>. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌──────────────────────────────────────────────────────┐░░░│ │ Data ▄ ││░│ Voice Record Timer 060 ┌──────────────────┐ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Format 2-Bit │ No Function │ │ ░│ │ Voice Mail ▄ ││░│ Call Transfer Digits 3 │ Page Operator │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ FaxBack Digits 1 │ FaxBack │ │ ░│ │ Tx/Rx Log ▄ ││░│ Announce Digits 1 │ Announcement │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 0 Page O│ Call Transfer │ │ ░│ │ Utility ▄ ││░│ Voice Mail DTMF 1 FaxBac│ Receive Fax │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 2 Announ│ Receive Data │ │ ░│ │ Configure ▄ ││░│ Voice Mail DTMF 3 Call T│ Voice MailBox │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 4 Receiv│ DOS Shell Out │ │ ░│ │ 19:12:34 ▄ ││░│ Voice Mail DTMF 5 Voice │ Data Shell Out │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 6 No Fun╘══════════════════╛ │ ░│ │ 01-30-94 ▄ ││░│ Voice Mail DTMF 7 No Funct │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 8 No Function │ ░│ │ ││░│ Voice Mail DTMF 9 No Function │ ░│ │ ││░╘══════════════════════════════════════════════════════╛ ░│ Figure 4-29 19. Select the action you want performed when your modem detects callers pressing 0 on their Touch-Tone telephone, then press <Enter>. 20. Use the < > key to move through the other Voice Mail DTMF options and repeat steps 18 and 19 to select the action you want performed when each of these tones is detected. Note: Selecting Receive Data is similar to selecting Internal for Connect Data Action. This setting tells your modem to perform a data handshake with the caller if no fax tone or message is detected and to use the ZMODEM data communications protocol to download a data file from the caller. Note: The default Main Greeting Message refers to the default settings shown in Table 4-1. If you change these default values, change the Greeting Message accordingly. 21. Press <Esc> to return to the main screen. 22. Press <A> to save your selections. This completes the procedure. The next section describes the actions that occur when an incoming call is detected. VOICE/FAX/DATA OPERATION WITH DATA SHELL This section describes the actions that occur when ZFAX is set up for voice/fax/data and Data Shell applications and an incoming ring is detected. This section assumes Distinctive Ring is disabled. 1. Your modem waits for the number of rings defined in Ring Counter to occur before answering the call. 4 -33 Note: If Caller ID is enabled, the modem waits until at least two rings are detected before answering. 2. After the modem answers the call, it starts playing the Main Greeting Message. 3. If the modem detects a fax call, it enters fax mode automatically and prepares to receive the fax. OR If the modem does not detect a fax call, it continues playing the Main Greeting until it either detects a DTMF tone or reaches the end of the greeting and prompts the caller to leave a message in the system mailbox. OR If the modem detects a DTMF tone, it performs the action you defined for that DTMF tone. OR If the modem detects a data call, the entire Main Greeting is played. When the Main Greeting ends, the caller is prompted to leave a voice message. Since this is a data call, and Connect Data Action is set to Data Shell, ZFAX performs a data handshake with the caller and transfers control to the program specified in the Data Shell option in the System Submenu screen. Note: Depending on the length of the Main Greeting Message, you may want to advise data callers to increase the amount of time their modems will wait between handshaking and hanging up. To shorten the wait time until the handshaking starts, a caller can dial a DTMF tone that starts ZFAX's Receive Data action. For example, if ZFAX has been configured so that DTMF tone 6 will place ZFAX into fax mode, a caller can issue the following command from the computer keyboard to the modem: ATDT1714-555-1212,,,6 In this command "," specifies the pause time before DTMF 6 is dialed (by default, each comma instructs your modem to pause 2 seconds). The 6 is the DTMF tone that places ZFAX into fax mode. -34 CHAPTER 5 FAX FUNCTIONS The core of ZFAX is its ability to send, receive, and manipulate faxes. ZFAX provides a number of ways to send faxes. For example, you can send text and images to remote fax machines immediately or at a scheduled date and time when telephone charges are low. You can also use ZFAX to send faxes directly from other applications, without having to switch to ZFAX. ZFAX also provides state-of-the-art features to maximize fax reception. For example, ZFAX provides a polling feature that lets you poll remote facsimile machines and retrieve documents from them without requiring an operator to be present at the remote location. You can also use ZFAX's TSR feature to automatically receive faxes in the background. This chapter describes how to use ZFAX's fax functions. Topics include: Fax setup Sending faxes Receiving faxes Viewing files Printing a fax Converting files to a different format Note: ZFAX also provides a FaxBack service, which lets callers retrieve faxes using their Touch-Tone telephones. For more information, see Chapter 6. FAX SETUP Before you send or receive faxes, select the hardware and fax setup for your particular requirements. You may also need to refer to your ZyXEL Modem User's Manual for information on configuring and using your ZyXEL modem. SENDING FAXES There are five ways to send faxes: Using the Send Fax function -- described in the next section. Scheduling a fax for transmission Sending a captured file immediately from another application. Using the Fax In Log -- Chapter 8. Using ZFAX's DOS command line function -- see Chapter 10. USING SEND FAX To sendd a fax using the Send Fax feature: 1. Select the Fax vertical menu and the Send submenu, then press <Enter> (<F><S>). 5 -35 The screen in Figure 5-1 appears. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ Voice Mail ▄ ││░░│ File Name : │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ Fax Number : │ ░░│ │ Tx/Rx Log ▄ ││░░│ < OK > │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░╘════════════════════════════════════════════════════╛ ░░│ │ Utility ▄ ││░░░░ ░░│ Figure 5-1 2. In the File Name field, enter or select the name of the file you want to fax. Note: You can send up to four files during a single transmission. For more information on selecting files. 3. Press the < > key to move to Fax Number. 4. Enter the fax number of the remote fax machine. OR If the fax recipient is entered in your Phone Book, press <F3> to display the Phone Book (see Figure 5-2) and select the recipient. For more information on using the Phone Book, refer to Chapter 9. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ │├────────────────────────────────────────────────────────────┤ │ Voice ▄ ││░┌─────────── ZFAX 3.12 PhoneBook Utility ──────────────┐░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Name │ Comments │ ░│ │ Data ▄ ││░│ │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ │ ░│ │ Voice Mail ▄ ││░│ │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ │ ░│ │ Tx/Rx Log ▄ ││░│ │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ │ ░│ │ Utility ▄ ││░│ │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ │ ░│ │ Configure ▄ ││░│ │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ │ ░│ │ 12:57:53 ▄ ││░│ │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░├─────────────────────┴────────────────────────────────┤ ░│ │ 01-31-94 ▄ ││░│ Fax Number : │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Phone Number : │ ░│ │ ││░│ Data Number : │ ░│ │ ││░│ Group 1 : Group 2 : Group 3 : │ ░│ │ ESC=Exit ││░╘══════════════════════════════════════════════════════╛ ░│ Figure 5-2 5. Move to <OK>, then press <Enter>. If ZFAX is not set up for a cover page, the fax is sent to the recipient immediately, as described in "Transmission procedure" on next section. If ZFAX is set up for a cover page, the screen in Figure 5-3 appears. 5 -36 ░░╒════════════════════════════════════════════════════╕░░░ ░░│ To : ZyXEL Users │░░░ ░░│ From : ZyXEL │░░░ ░░│ cc. : ZFAX Developers │░░░ ░░│ Subject : ZFAX 300 Release News │░░░ ░░╘════════════════════════════════════════════════════╛░░░ Figure 5-3 6. If the screen in Figure 5-3 appears, complete it as follows: To enter the recipient's name. From enter your name. cc enter the name of any other people who will receive a copy of this fax. Subject enter the purpose of this fax. When you complete this screen, select <OK> to send the fax immediately. Refer to "Transmission procedure" on next section. SCHEDULING A FAX You can set up faxes to be sent at a scheduled date and time. With this convenient feature, you can have faxes sent at times when telephone charges are low. You can even specify multiple entries with the same scheduled time. ZFAX will send the faxes one by one when the scheduled time has arrived. 1. Select the Utility vertical menu and the Schedule submenu, then press <Enter> (<S>). The Voice/Fax Schedule Utility screen appears. If this is the first fax you are scheduling, the screen will have no entries, as shown in Figure 5-4. 5 -37 ┌────────────────┐┌───────── ZyXEL Modem Fax Utility V3.12 ───────────────┐ │ Fax ▄ ││ ExtEdit DialNum ManAnswer PhoneBook Schedule │ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ │├────────────────────────────────────────────────────────────┤ │ Voice ▄ ││░┌─────── ZFAX 3.12 Voice/Fax Schedule Utility ──┬──────┐░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Date │ Time │ Remote Number │ Type │░░░│ │ Data ▄ ││░│ 10/18/93│ 02:50pm │ 9,6930333 │ Fax │░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ ┌──────────────────────────────────────────────────┐ │░░░│ │ Voice Mail ▄ ││░│ │ Date : 10/18/93 │ │░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ Time : 02:50pm │ │░░░│ │ Tx/Rx Log ▄ ││░│ │ Schedule Type : Fax │ │░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ File Name : C:\ZFAX3\demo.fax │ │░░░│ │ Utility ▄ ││░│ │ Remote Number : 9,6930333 │ │░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ < OK > │ │░░░│ │ Configure ▄ ││░│ ╘══════════════════════════════════════════════════╛ │░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ │ │ │░░░│ │ 14:03:24 ▄ ││░│ │ │ │ │░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ │ │ │─┐░│ │ 10/18/93 ▄ ││░├─────────┴─────────┴───────────────────────────┴──────┤ │░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ File Name : C:\ZFAX3\demo.fax │ │░│ │ ││░│ │ │░│ │ ││░│ │ │░│ │ ESC=Exit ││░│ │ │░│ │ ENTER=Execute ││░╘══════════════════════════════════════════════════════╛═╛░│ ╘════════════════╛╘════════════════════════════════════════════════════════════╛ Figure 5-4 2. press <F3>. 3. In the Date field, specify the month, day, and year when you want the fax to be sent. 4. Press the < > key to move to Time. Specify the hour and minute you want the fax sent. 5. Move to Schedule Type. If Fax does not appear in this field, press <Enter>, select Fax from the list of options that appears, and press <Enter> again. 6. Move to File Name and enter or select the name of the file you want to send. Note: You can send up to four files during a single transmission. For more information on selecting files, refer to Chapter 3. 7. Move to Remote Number and enter the fax number. To broadcast the fax to a group of recipients, type "g" followed by the two-digit group number you assigned in the Phone Book. For example to call all persons assigned to group "01" type "g01". For more information, refer to Chapter 9. OR If the fax recipient is entered in your Phone Book, press <F3> to display the Phone Book (see Figure 5-2) and select the recipient. For more information on using the Phone Book, refer to Chapter 9. 5 -38 8. If ZFAX is not set up for a cover page, move to <OK> and press <Enter>. The fax will be sent at the scheduled date and time. OR If ZFAX is set up for a cover page, the screen in Figure 5-3 appears. Refer to step 6 to complete this screen. When you select <OK>, you return to the Voice/Fax Schedule Utility screen. The cover page and fax will be sent at the scheduled date and time. Note: For more information about the transmission process, refer to "Transmission procedure" on next section. Note, however, that your computer must be turned on, ZFAX must be loaded, and the file(s) to be sent must be available at the scheduled date and time to send the fax(es). 9. To send additional faxes at scheduled dates and times, repeat this procedure. Note: If you want to perform other scheduling tasks, such as removing scheduled faxes, refer to Chapter 8. SENDING A FAX FROM ANOTHER APPLICATION To send a fax from another application: 1. Select the Configure vertical menu and the PrnCap submenu, then press <Enter> (<C><R>). The screen in Figure 5-6 appears. │ Data ▄ ││░┌──────────────────────────────────────────────────────┐░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Print Capture Option Enable │░░░│ │ Voice Mail ▄ ││░│ Send Capture Immediately Enable │░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Capture Printer Port LPT1 │░░░│ │ Tx/Rx Log ▄ ││░│ Capture Timeout Count 002 │░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Capture HotKey Define Alt+Ctrl+Z │░░░│ │ Utility ▄ ││░╘══════════════════════════════════════════════════════╛░░░│ Figure 5-6 2. Enable Print Capture Option and Send Capture Immediately, and specify the appropriate Capture Printer Port. 3. Save your selections and exit ZFAX. 4. Enter the application from which you want to send a fax. Then configure the application to print to the LPT port you specified as the Capture Printer Port. The screen in Figure 5-1 appears. 5. Complete steps 2 through 6, starting on Send Fax section. TRANSMISSION PROCEDURE 5 -39 When ZFAX sends a fax, the current status window shows the progress of the transmission. The screen in Figure 5-7, for example, appears when ZFAX is dialing the fax number. ┌────────────────┐┌───────── ZyXEL Modem Fax Utility V3.12 ───────────────┐ │ Fax ▄ ││ Send Polling View Print Convert StartRcv │ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ │├────────────────────────────────────────────────────────────┤ │ Voice ▄ ││░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ Data ▄ ││░░│ To : ZyXEL │░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░┌───────── ZFAX 3.12 Send Fax Utility ─────┐░░░░│ │ Voice Mail ▄ ││░░│ Source File : C:\ZFAX3\DEMO.FAX │░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ Destination : 9,6938811 │░░░░│ │ Tx/Rx Log ▄ ││░░├────────────────────────────────────────────────────┤░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ Status : Dial the fax number ... │░░░░│ │ Utility ▄ ││░░╘════════════════════════════════════════════════════╛░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░░░░░░░░░░░░░░░▒▒▒░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ │ Configure ▄ ││░░░░░░░░░░░░░░░░▒▒▒░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ and │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ Data ▄ ││░░│ To : ZyXEL │░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░┌───────── ZFAX 3.12 Send Fax Utility ─────┐░░░░│ │ Voice Mail ▄ ││░░│ Source File : C:\ZFAX3\DEMO.FAX │░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ Destination : 9,6938811 │░░░░│ │ Tx/Rx Log ▄ ││░░├────────────────────────────────────────────────────┤░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ ███████████████████████71%█████████▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ │░░░░│ │ Utility ▄ ││░░╘════════════════════════════════════════════════════╛░░░░│ Figure 5-7 When ZFAX sends the fax, a "thermometer" shows the percentage of the transmission completed. In addition, the current status window displays the following fields to indicate the progress of the fax transmission: Elapse Time -- the duration of the connection. Connect Speed -- the speed of the fax connection. Resolution -- the image resolution and image compression method used. Page Size -- the size of the page being sent. Remote Station ID -- the ID (if any) of the remote fax machine. After the fax is sent, the transmission results appear in the Fax Out Log. You can access this Log from the main screen by pressing <F4>. This Log provides all the information shown in the current status window and indicates whether the fax was sent successfully. For more information, refer to Chapter 8. Note: If ZFAX encounters a busy signal or fails to connect with the remote fax machine, it automatically redials the fax number based on the Retry Counter value you entered (refer to Appendix A). ZFAX waits the number of seconds specified in the Retry Delay Timer option between each redialing attempt (refer to Appendix A). RECEIVING FAXES 5 -40 There are four ways to receive faxes: Automatically, by loading ZFAX as a TSR -- described in the next section. Manually, using the Start Receive function Polling a remote facsimile machine Using ZFAX's DOS command line function -- in Chapter 10. AUTOMATICALLY RECEIVING A FAX The following procedure describes how to set up ZFAX to receive faxes automatically, without requiring your intervention. 1. Prepare ZFAX for TSR mode (refer to Chapter 3). 2. Set the Ring Counter to the number of rings you want to have occur before ZFAX automatically answers incoming calls. Ring Counter must be set to at least 1. Refer to Appendix A for more information. 3. Set Normal Ring Answer to Fax Only if you want to set up ZFAX to handle only fax calls. In this mode, ZFAX acts as a dedicated fax machine and will only answer fax calls. 4. If you want ZFAX to handle fax calls as well as voice and data calls, set Normal Ring Answer to Voice System. Then, when ZFAX detects a fax CNG tone from the caller, it automatically handles the call as a fax call. Otherwise, ZFAX plays the entire Main System Greeting, after which it waits for the caller to leave a voice message. If the caller does not leave a message within 6 seconds, ZFAX assumes the call is from a modem and automatically performs a handshake with the caller in an attempt to establish a data connection. If the data connection succeeds, ZFAX uses the ZMODEM protocol to automatically download whatever files the caller is sending. If the data connection fails, ZFAX will attempt a fax handshake again. Note: When ZFAX receives an incoming fax or data call, it temporarily pauses computer operations to answer the fax or data call, then returns control to you when the call ends. MANUALLY RECEIVING A FAX Using the StartRcv submenu, you can place your ZyXEL modem into the fax manual receive mode. This submenu is convenient if you are talking with a remote fax operator who wants to send you a fax. After your voice conversation, you can use this submenu to transfer to fax mode and receive a fax from that operator. This submenu is also convenient if your ZyXEL modem is set up to answer voice and fax calls on the same line. If you answer an incoming call and hear a fax tone, use the following proceedure to use receive fax mode to receive the incoming document. 1. When your telephone rings, answer the call as you normally would. 2. If the call is a voice call, you can talk to the person as you normally would. If you hear fax tones, however, proceed to step 3. 5 -41 3. If you hear fax tones, or if the person you are speaking with wants to send a fax, select the Fax vertical menu and the StartRcv submenu, then press <Enter>. ZFAX enters fax manual receive mode and will receive the document sent by the remote fax operator. After the fax is received, the results appear in the Fax In Log. You can access this Log from the main screen by pressing <F5>. For more information, refer to Chapter 8. POLLING A FAX The Polling option lets you retrieve a document from a remote fax machine without requiring the intervention of a remote operator. To poll a remote fax machine, the remote fax machine must be set up to be polled. Note: You can also poll fax machines using ZFAX's DOS command line function (refer to Chapter 10). 1. Select the Fax vertical menu and the Polling submenu, then press <Enter> (<F>). The screen in Figure 5-8 appears. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ Voice Mail ▄ ││░░│ Fax Number : 9,6938811 │░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ < OK > │░░░░│ │ Tx/Rx Log ▄ ││░░╘════════════════════════════════════════════════════╛░░░░│ Figure 5-8 2. In the Fax Number field, enter the fax number. OR If the fax number is entered in your Phone Book, press <F3> to display the Phone Book (see Figure 5-2) and select the recipient. 3. Press the < > key to move to <OK>, then press <Enter>. ZFAX dials the fax number you specified and polls the remote fax machine. If the remote fax machine is set up to be polled, ZFAX retrieves the document from it. After the fax is received, the results appear in the Fax In Log. You can access this Log from the main screen by pressing <F5>. For more information, refer to Chapter 8. VIEWING FILES The following procedure describes how to view a file. Using this procedure, you can view fax, PCX, TIFF, and text files. If you want to view fax files, you can do so at any time -- when a fax file is captured, when you are ready to send a fax, or even when you are sending a fax. Note: To view fax images, your computer needs a video display card that has graphic capabilities. 5 -42 Note: You can also view faxes using ZFAX's DOS command line function (refer to Chapter 10). 1. Select the Fax vertical menu and the View submenu, then press <Enter> (<F>). The screen in Figure 5-9 appears. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ Voice Mail ▄ ││░░│ File Name : C:\ZFAX3\DEMO.FAX │░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ < OK > │░░░░│ │ Tx/Rx Log ▄ ││░░╘════════════════════════════════════════════════════╛░░░░│ Figure 5-9 2. In the File Name field, enter or select the name of the file you want to view. Note: For more information on selecting files, refer to Chapter 3. 3. Press the < > key to move to <OK>. If the selected file is not in fax format, ZFAX automatically converts it for you. 4. When the file is displayed, two rows of information appear at the bottom of the window. The first row shows the keys you can use to manipulate the file (these keys are also described in Table 5-1). The second row shows the current page being viewed and the path where the file you are viewing resides on your computer's hard disk. ╔══════════════════════════════════════════════════════════════════════╗ ║ ║ ║ ║ ║ ║ ║ ║ ║ ║ ║ ║ ║ ║ ║ IMAGE SCREEN ║ ║ ║ ║ ║ ║ ║ ║ ║ ║ ║ ╚══════════════════════════════════════════════════════════════════════╝ Exit:ESC F2:PrPg F3:NxPg F4:Print F5:Flip Zin:+ Zout:- Move: Page:001 C:\ZFAX3\DEMO.FAX Figure 5-10 To... Press This Key... Print the current page <F2> Display the next page of a multiple-page file <F3> Print the complete document <F4> 5 -43 Rotate the document 180 degrees* <F5> Enlarge the document size on the screen <+> Reduce the document size on the screen <--> Shift the image Exit the file window <Esc> *Some faxes may be received upside-down. Using the <F5> <R> key you can rotate the fax rightside-up so you can read it. PRINTING A FAX There are three ways to print a fax. If you are viewing a fax (described in the previous section), press <F4> to print it. If you are at the DOS prompt, use ZFAX's DOS command line function (see Chapter 10). If you are at the main screen, use the following procedure to print a fax. 1. Select the Fax vertical menu and the Print submenu, then press <Enter> (<F>). The screen in Figure 5-12 appears. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ Voice Mail ▄ ││░░│ File Name : C:\ZFAX3\DEMO.FAX │░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ < OK > │░░░░│ │ Tx/Rx Log ▄ ││░░╘════════════════════════════════════════════════════╛░░░░│ Figure 5-12 2. In the File Name field, enter or select the name of the fax you want to print. Note: For more information on selecting files, refer to Chapter 3. 3. Press the < > key to move to <OK>. ZFAX prints the selected fax. Note: If you are using more than one printer, or if your printer has more than one port, make sure you selected the appropriate port in the Printer Port selection on the System Setup screen (refer to page Appendix A). Note: ZFAX will not answer any incoming calls while printing. Therefore, you may want to use a print spool or print buffer to expedite printing. CONVERTING FILES TO A DIFFERENT FORMAT ZFAX lets you convert files among the following four formats: FAX, PCX, TIFF, and PRN. For example, if you receive an image in FAX format from a remote fax machine and want to edit the image using your Paintbrush program, you can use ZFAX's 5 -44 conversion feature to convert the image to PCX format. Note: You can also convert files using ZFAX's DOS command line function (refer to Chapter 10). To convert a file to a different format: 1. Select the Fax vertical menu and the Convert submenu, then press <Enter> (<F><E>). The screen in Figure 5-13 appears. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ Voice Mail ▄ ││░░│ File Name : C:\ZFAX3\demo.fax ┌────────┐ │░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ Dest Format : PRN │ FAX │ │░░░░│ │ Tx/Rx Log ▄ ││░░│ Convert To : C:\ZFAX3\demo.PRN │ PCX │ │░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ < OK > │ TIFF │ │░░░░│ │ Utility ▄ ││░░╘══════════════════════════════════════│ PRN │════╛░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░░░░░░░░░░░░░░░▒▒▒░░░░░░░░░░░░░░░░░░░░╘════════╛░░░░░░░░░│ │ Configure ▄ ││░░░░░░░░░░░░░░░░▒▒▒░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ Figure 5-13 2. In the File Name field, enter or select the name of the file you want to convert. Note: For more information on selecting files, refer to Chapter 3. 3. Press the < > key to move to Dest Format. 4. Press the <Enter> key. The options shown in Figure 5-13 appear. 5. Select the format you want the file converted to. For example, to convert the file to PCX format, select PCX and press <Enter>. 6. Move to Convert To. ZFAX assumes you want to use the same file name, and just changes the extension to conform to the format you selected. 7. If you want to specify a file name other than the one shown, enter a different file name. Include the drive and directory if you want the converted file to reside in a different location on your computer's hard disk. 8. Move to <OK> and press <Enter> to convert the file. Note: If the path specified in step 7 contains a file with the same name as the one you want to convert, ZFAX asks if you want to overwrite the existing file with the one you want to convert. Press <Y> to overwrite it or <N> to specify a different name for the file to be converted. 5 -45 CHAPTER 6 VOICE MAIL AND VOICE UTILITIES The ZFAX Voice Mail System lets you receive voice, fax, and data messages in up to 1,000 different mailboxes. It also provides a remote access utility that lets you retrieve voice messages and fax documents from these mailboxes when you are away from your home or office. ZFAX also provides voice utilities that let you record, play, and convert voice message files. This chapter describes ZFAX's Voice Mail System and voice utilities. Topics include: Overview Voice Mail System setup Adding and editing mailboxes Retrieving messages Working with messages Setting up the FaxBack service Setting up voice announcements Accessing voice utilities OVERVIEW When you enable ZFAX's Voice Mail System, ZFAX answers phone calls and plays the Main Greeting Message. This is the greeting for Mailbox 0, which is the mailbox that answers all calls. As ZFAX plays the Main Greeting Message, it listens for fax CNG ("calling") tones or DTMF tones from a Touch-Tone telephone. If a fax CNG tone is detected, ZFAX switches to fax receive mode and prepares to receive the fax from the calling fax machine. If a DTMF tone is received, ZFAX performs the appropriate action you have defined in setup (described in Table A-3 on page in Appendix A). If neither a CNG tone nor a DTMF tone is detected, ZFAX allows callers to leave a message. If no message is detected, ZFAX tries to handshake with the caller in an attempt to make a fax or data connection if you set Connect Data Action to Internal or Data Shell (refer to Appendix A). VOICE MAIL SYSTEM SETUP Before you use ZFAX's Voice Mail System, make select the appropriate setup options in Appendix A. Connect Data Action Normal Ring Answer Distinctive Ring Ring 1 Answer Type Ring 2 Answer Type Ring 3 Answer Type Also, verify your Voice Mail System setup selections. 6 -46 ADDING AND EDITING MAILBOXES The following sections describe how to add and edit voice/fax/data mailboxes. ADDING MAILBOXES When you receive ZFAX, only one mailbox is set up. This is Mailbox 0, the mailbox that answers all calls. You can use the following procedure to add up to 1,000 mailboxes. When you add mailboxes, you specify their extension and password. Passwords let you and other callers access the system remotely, such as when you want to retrieve voice messages or faxes that were received while you were away from your office or home. The password for Mailbox 0 is defined as the System Password (refer to Appendix A). Passwords for all other mailboxes are defined when you add mailboxes, as described in this section. 1. Select the Voice Mail vertical menu and the MailBox submenu, then press <Enter> (<M>). The screen in Figure 6-1 appears. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░░░░░░░░░░░░┌─ Mail Box Utility ─┐░░░░░░░░░░░░░░░░░░░░░░░│ │ Data ▄ ││░░░░░░░░░░░░░░░│ Ext │ Password │░░░░░░░░░░░░░░░░░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░░░░░░░░░░░░│ 100 │ 9999 │░░░░░░░░░░░░░░░░░░░░░░░│ │ Voice Mail ▄ ││░░░░░░░░▒▒▒▒▒▒▒│ │ │▒░░░▒▒▒▒▒▒░░░▒▒░░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░░░░░░░░░▒▒▒│ │ │░░░▒▒░░░░░░░▒▒░░░░░░░░░│ │ Tx/Rx Log ▄ ││░░░░░░░░░░▒▒▒▒░│ │ │░░▒▒▒▒▒░░░░▒▒░░░░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░░░░░▒▒▒▒░░░│ │ │░▒▒░░░░░░░▒▒░░░░░░░░░░░│ │ Utility ▄ ││░░░░░▒▒▒▒▒▒▒▒▒▒│ │ │▒▒▒▒▒▒▒░░▒▒▒▒▒▒▒░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░░░░░░░░░░░░│ │ │░░░░░░░░░░░░░░░░░░░░░░░│ │ Configure ▄ ││░░░░░░░░░░░░░░░│ │ │░░░░░░░░░░░░░░░░░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░░░░░░░░░░░░│ │ │░░░░░░░░░░░░░░░░░░░░░░░│ │ 12:03:11 ▄ ││░░░░░░░░░░░░░░░│ │ │░░░░░░░░░░░░░░░░░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌─────────────│ │ │─────────────────────┐░│ │ 10/19/93 ▄ ││░│ Last Event │ │ │34am 10/19/93 │░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Next Event │ │ │ │░│ │ ││░│ No. Pending │ │ │ │░│ │ ││░│ No. Received│ │ │ce Message │░│ │ ESC=Exit ││░│ Modem Status╘═════╧══════════════╛ │░│ Figure 6-1 2. Press <F3> or <Enter>. 3. In the Extension field, enter the extension you want to assign to this mailbox. 4. Press the < > key to Password and enter the password you want to assign to this mailbox. 5. Move to <OK> and press <Enter>. 6 -47 The mailbox is added. 6. Repeat steps 3 through 6 to add more mailboxes. When you finish, press <Esc> to return to the main screen. EDITING MAILBOXES If you want to change a mailbox's extension and/or password: 1. Select the Voice Mail vertical menu and the MailBox submenu, then press <Enter> (<M>). The screen in Figure 6-1 appears. 2. Use the < > and < > keys to select the mailbox you want to edit, then press <F2>. 3. Change the Extension and/or Password. 4. Move to <OK> and press <Enter>. 5. Repeat steps 2 through 5 to edit more mailboxes. When you finish, press <Esc> to return to the main screen. RETRIEVING MESSAGES You can retrieve voice and fax messages locally or from a remote location. To retrieve messages locally: Use the Fax vertical menu and the View or Print submenu to view or print faxes (refer to page or ). Use the Voice vertical menu to play back voice messages. To retrieve messages from a remote location, use the following procedure with either a Touch-Tone telephone (to retrieve voice messages) or a fax machine equipped with a Touch-Tone telephone (to receive fax messages). 1. Call ZFAX from a Touch-Tone telephone. 2. When you hear the Main System Greeting, use your Touch-Tone telephone to enter the extension of the mailbox you want to access. 3. When the greeting for that mailbox starts, press * on your Touch-Tone telephone. If a password has been set up for this mailbox, ZFAX asks you to enter it now. 4. Use the digits on your Touch-Tone telephone to enter the password for the mailbox you want to access. 6 -48 If you entered the correct password, ZFAX informs you of the number of voice and fax messages recorded for you. You can now use your Touch-Tone telephone to retrieve voice messages (described next) or use a phone-equipped fax machine to retrieve fax messages (described on next page ). RETRIEVING VOICE MESSAGES To retrieve voice messages: 1. Press 0 on your Touch-Tone telephone. When ZFAX informs you that it is ready to play back your voice messages, you can press # on your telephone to play the first message. 2. As the first message is played, you can press: # on your telephone to move to the next message. 2 on your telephone to replay the current message. * on your telephone to delete the current message. Note: If you delete a message, you will not hear it the next time you call for messages. However, the message remains on your computer's hard disk for precautionary purposes. You can permanently delete it, though, by removing it from the Voice Message Log (described in Chapter 8). 3. After the last message is played, ZFAX repeats that it is ready to play back your voice messages. ZFAX waits for you to press #, *, or 2 on your Touch-Tone telephone. If you do not press #, *, or 2, the message repeats one more time. If you still do not press #, *, or 2, ZFAX hangs up. RETRIEVING FAX MESSAGES To retrieve fax messages using a telephone connected to a fax machine: 1. Listen for the recorded message, "Please press the START key of your fax machine now". 2. When you hear this message, press the START key on your fax machine and hang up the handset to receive your fax messages. Note: After you successfully receive faxes from a mailbox, you cannot receive them remotely from that mailbox again. However, if you did not successfully receive them, ZFAX will let you try to receive them again. WORKING WITH MESSAGES The following sections describe how to listen and change greeting messages. MESSAGES LIST The ZFAX Voice Mail System uses up to 45 different messages. Some, like the Main Greeting Message, are instructions, while others, such as remote access 6 -49 messages and numbers, are utilities provided for your own use. Table 6-1 lists the supplied messages. ┌───────── ZFAX 3.12 Greeting Message ─────────────────┐ │ File Name │ Date │ Message Description │ │ mgreet.ad2 │ 09/02/92│ Main greeting │ │ announce.ad2│ 09/02/92│ Announcement greeting │ │ faxback.ad2 │ 09/02/92│ Faxback greeting │ │ vocback.ad2 │ 10/06/93│ Voice playback greeting │ │ operator.ad2│ 09/02/92│ Operator greeting │ │ goodbye.ad2 │ 09/02/92│ Say Goodbye │ │ opbusy.ad2 │ 09/02/92│ Operator is not available │ │ incentry.ad2│ 09/02/92│ Warning for invalid entry │ │ tranext.ad2 │ 09/21/93│ Ask for transfer extnum │ │ askext.ad2 │ 09/21/93│ Ask for extension number │ │ askpwd.ad2 │ 09/14/93│ Ask for password number │ │ askrma.ad2 │ 09/02/92│ Ask for retrieve message │ │ nextmsg.ad2 │ 04/23/93│ Select next message │ │ rdyfax.ad2 │ 09/14/93│ Start to receive fax │ │ rdyvoc.ad2 │ 09/13/93│ Start to record message │ │ youve.ad2 │ 09/02/92│ You have │ │ no.ad2 │ 09/02/92│ no │ │ and.ad2 │ 09/02/92│ and │ │ faxmsgs.ad2 │ 09/02/92│ fax messages │ │ vocmsgs.ad2 │ 09/02/92│ voice messages │ │ novocmsg.ad2│ 09/02/92│ no more voice message │ │ nofaxmsg.ad2│ 09/02/92│ no more fax │ │ gotobox.ad2 │ 09/13/93│ You have reached │ │ leavemsg.ad2│ 09/02/92│ Mailbox greeting │ │ 00.ad2 │ 09/13/93│ zero │ │ 01.ad2 │ 09/13/93│ one │ │ 02.ad2 │ 09/13/93│ two │ │ 03.ad2 │ 09/13/93│ three │ │ 03.ad2 │ 09/13/93│ three │ │ 04.ad2 │ 09/13/93│ four │ │ 05.ad2 │ 09/21/93│ five │ │ 06.ad2 │ 09/13/93│ six │ │ 07.ad2 │ 09/13/93│ seven │ │ 08.ad2 │ 09/13/93│ eight │ │ 09.ad2 │ 09/13/93│ nine │ │ 10.ad2 │ 09/13/93│ ten │ │ 11.ad2 │ 09/13/93│ eleven │ │ 12.ad2 │ 09/13/93│ twelve │ │ 13.ad2 │ 09/13/93│ thirteen │ │ 14.ad2 │ 09/13/93│ fourteen │ │ 15.ad2 │ 09/13/93│ fifteen │ │ 16.ad2 │ 09/13/93│ sixteen │ │ 17.ad2 │ 09/13/93│ seventeen │ │ 18.ad2 │ 09/13/93│ eighteen │ │ 19.ad2 │ 09/13/93│ nineteen │ │ 20.ad2 │ 09/13/93│ twenty │ └─────────────┴─────────┴──────────────────────────────┘ Table 6-1 You can use these prerecorded messages as part of your ZFAX Voice Mail System, 6 -50 or you can record over them. It is recommended that you keep most of the utility messages as they are. LISTENING TO MESSAGES To listen to messages: 1. Select the Voice Mail vertical menu and the GreetMsg submenu, then press <Enter> (<M><G>). The Greeting Message Utility screen in Figure 6-3 appears, listing the messages, the dates they were created, and a brief description about them. Each message resides in the \GREETMSG subdirectory. 2. Use the < > and < > keys to select the message you want to hear. As you scroll, a text note for each message appears at the bottom of the screen. This message has the same name as the greeting message (but with a .TXT extension) and is also stored in the \GREETMSG subdirectory. For example, the Main Greeting Message is stored as a file called MGREET.AD2; the corresponding message file is stored as MGREET.TXT. 3. When you reach the message you want to hear, press the <F2> key. │ Voice ▄ ││░┌───────── ZFAX 3.12 Greeting Message Utility ─────────┐░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ File Name │ Date │ Message Description │░░░│ │ Data ▄ ││░│ mgreet.ad2 │ 09/02/92│ Main greeting │░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ announce.ad2│ 09/02/92│ Announcement greeting │░░░│ │ Voice Mail ▄ ││░│ faxback.ad2 │ 09/02/92│ Faxback greeting │░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ vocback.ad2 │ 10/06/93│ Voice playback greeting │░░░│ │ Tx/Rx Log ▄ ││░│ operator.ad2│ 09/02/92│ Operator greeting │░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ goodbye.ad2 │ 09/02/92│ Say Goodbye │░░░│ │ Utility ▄ ││░│ opbusy.ad2 │ 09/02/92│ Operator is not available │░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ incentry.ad2│ 09/02/92│ Warning for invalid entry │░░░│ │ Configure ▄ ││░│ tranext.ad2 │ 09/21/93│ Ask for transfer extnum │░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ askext.ad2 │ 09/21/93│ Ask for extension number │░░░│ │ 12:23:56 ▄ ││░├─────────────┴─────────┴──────────────────────────────┤░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Contents of the greet message │─┐░│ │ 10/19/93 ▄ ││░│ Hello, to page the operator, please press 0 │ │░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ To use the faxback options, please press 1 │ │░│ │ ││░│ To receive more information of our products, plea │ │░│ │ ││░│ se press 2 │ │░│ │ ESC=Exit ││░╘══════════════════════════════════════════════════════╛ │░│ Figure 6-3 4. If you do not want to listen to the greeting message using the default device, press <Enter> to display the list of playback devices. Choose another playback device and press <Enter>. Your choices are: 6 -51 │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ Voice Mail ▄ ││░░│ Channel : Telephone Set │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ < OK > │ ░░│ │ Tx/Rx Log ▄ ││░░╘════════════════════════════════════════════════════╛ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░ ┌──────────────────────┐ ░░│ │ Utility ▄ ││░░░░░▒▒▒▒▒▒▒▒▒▒░░░░│ Telephone Set │ ░▒▒▒▒▒▒▒░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░░░░░░░░░░░░░░░▒│ Internal Speaker │ ░░░░░░░░░░░░░░░│ │ Configure ▄ ││░░░░░░░░░░░░░░░░▒▒▒│ SoundBlaster Card │ ░░░░░░░░░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░░░░░░░░░░░░░░░░╘══════════════════════╛ ░░░░░░░░░░░░░░░│ Figure 6-4 Telephone Set this option supports either a handset connected to your modem's Line jack or a telephone connected to a ZyVoice Switch Box. Refer to your <MI>ZyXEL Modem User's Manual or Appendix D for more information. If you select Telephone Set, lift the handset to listen to the message. CAUTION: Never plug the handset into the modem's Phone jack because it will be damaged by the phone line's DC voltage and current. Internal Speaker the message will play through the ZyXEL modem's internal speaker. SoundBlaster the message will play through the SoundBlaster card if one is installed in your computer. 5. Select <OK>. The selected message is played through the playback device you specified. CHANGING A MESSAGE Like some answering machines, ZFAX lets you change the greeting message that you want your callers to hear. In fact, you can rerecord almost all of the messages; however, it is suggested that you preserve the utility messages. You can record a message: 1. Connect a Touch-Tone telephone to a ZyVoice Switch Box (refer to Appendix D) or a handset of your Touch-Tone telephone to the Line jack of your modem. 2. Select the Voice Mail vertical menu and the GreetMsg submenu, then press <Enter> (<M><G>). The screen shown in Figure 6-3 appears, listing the messages, the dates they were created, and a brief description about them. Each message resides in the \GREETMSG subdirectory. 3. Use the < > and < > keys to select the message you want to rerecord. 4. Press the <F3> key. 6 -52 A message tells you to press any key to start recording. 5. Press any key on your computer to start recording. 6. Speak into the mouthpiece if you are using a ZyVoice Switch Box, speak into the earpicec if you use handset direct connection, to record your new message. 7. When you finish recording the message, press the <Esc> key. 8. If you want to change the text for that voice message, which appears at the bottom of the screen in Figure 6-3, use a word processor or text editor to edit the corresponding .TXT file in the \GREETMSG subdirectory. For example, the voice message gotobox.ad2 corresponds to the text file gotobox.txt. COPYING A MESSAGE If there is an existing voice message you want to use, you can copy it over one of the current messages. 1. Select the Voice Mail vertical menu and the GreetMsg submenu, then press <Enter> (<M><G>). The screen shown in Figure 6-3 appears, listing the messages, the dates they were created, and a brief description about them. Each message resides in the \GREETMSG subdirectory. 2. Use the < > and < > keys to select the message that will be copied over. Note: The message you select in step 2 will be replaced with the one you select in step 4. Therefore, make sure you do not need the message in step 2 before copying over it. 3. Press the <F8> key. The screen will ask for File Name 4. In the File Name field, enter or select the name of the file that will overwrite the one you selected in step 2. 5. Press the < > key to move to <OK>, then press <Enter> to copy the file over the one you selected in step 2. 6. If you want to change the text for that voice message, which appears at the bottom of the screen in Figure 6-3, use a word processor or text editor to edit the corresponding .TXT file in the \GREETMSG subdirectory. For example, the voice message gotobox.ad2 corresponds to the text file gotobox.txt. SETTING UP THE FAXBACK SERVICE For added versatility, you can set up ZFAX as a small scale FaxBack service. You 6 -53 can store up to 10 different documents that callers can choose to receive. Each document can be a one-page fax or a multiple-page fax. The following sections describe how to set up a FaxBack service. DEFINING FAXBACK DTMF TONES The first step in setting up a FaxBack service is determining which DTMF tones callers are to press on their Touch-Tone telephones to access the FaxBack service. The default DTMF Tone is 1. If you want to replace this DTMF Tone with another one, or supplement it with additional DTMF Tones: 1. Select the Configure vertical menu and the Voice submenu, then press <Enter> (<C><O>). ┌────────────────┐┌───────── ZyXEL Modem Fax Utility V3.12 ────────────────────┐ │ Fax ▄ ││ Path System Modem Voice Fax CvrPage PrnCap Save │ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ │├────────────────────────────────────────────────────────────┤ │ Voice ▄ ││░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌──────────────────────────────────────────────────────┐░░░│ │ Data ▄ ││░│ Voice Record Timer 060 ┌──────────────────┐ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Format 2-Bit │ No Function │ │ ░│ │ Voice Mail ▄ ││░│ Call Transfer Digits 3 │ Page Operator │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ FaxBack Digits 1 │ FaxBack │ │ ░│ │ Tx/Rx Log ▄ ││░│ Announce Digits 1 │ Announcement │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 0 Page O│ Call Transfer │ │ ░│ │ Utility ▄ ││░│ Voice Mail DTMF 1 FaxBac│ Receive Fax │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 2 Announ│ Receive Data │ │ ░│ │ Configure ▄ ││░│ Voice Mail DTMF 3 Call T│ Voice MailBox │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 4 Receiv│ DOS Shell Out │ │ ░│ │ 16:14:48 ▄ ││░│ Voice Mail DTMF 5 Voice │ Data Shell Out │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 6 No Fun╘══════════════════╛ │ ░│ │ 01-31-94 ▄ ││░│ Voice Mail DTMF 7 No Funct │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 8 No Function │ ░│ │ ││░│ Voice Mail DTMF 9 No Function │ ░│ │ ││░╘══════════════════════════════════════════════════════╛ ░│ │ ESC=Exit ││░│ ░│ │ ENTER=Execute ││░╘════════════════════════════════════════════════════════╛░│ ╘════════════════╛╘════════════════════════════════════════════════════════════╛ 1 2 3 4 5 6 7 8 9 10 Figure 6-7 The screen shown in Figure 6-7 appears. 2. Move to the DTMF tone you want associated with the FaxBack service and press <Enter> to display a list of all the Voice Mail options. For example, if you want callers to press 0 on their Touch-Tone telephones to access the FaxBack service, select Voice Mail DTMF 0 and press <Enter>. 3. Select FaxBack and press <Enter>. 4. If you want more DTMF tones available for the FaxBack service, repeat steps 2 and 3. 6 -54 5. When you finish, press <Esc> to return to the main screen. 6. Press <A> to save your selections. 7. If you changed the DTMF tones used to access the FaxBack service, change the Main Greeting to let callers know which DTMF tones to press in order to access this service. SELECTING FAXBACK DOCUMENTS After you define the DTMF tones used to access the FaxBack service, specify the FaxBack documents that callers can retrieve. You specify these documents by copying existing PC documents into the ZFAX FaxBack utility. 1. Select the Voice Mail vertical menu and the FaxBack submenu, then press <Enter> (<M><X>). The screen in Figure 6-9 appears. The dates Not Exist mean there are no FaxBack documents for that row. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ │├────────────────────────────────────────────────────────────┤ │ Voice ▄ ││░┌───────── ZFAX 3.12 FaxBack Document Utility ─────────┐░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ File Name │ Date │ Message Description │ ░│ │ Data ▄ ││░│ faxback.000 │ NotExist│ FaxBack document No. 000 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ faxback.001 │ NotExist│ FaxBack document No. 001 │ ░│ │ Voice Mail ▄ ││░│ faxback.002 │ NotExist│ FaxBack document No. 002 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ faxback.003 │ NotExist│ FaxBack document No. 003 │ ░│ │ Tx/Rx Log ▄ ││░│ faxback.004 │ NotExist│ FaxBack document No. 004 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ faxback.005 │ NotExist│ FaxBack document No. 005 │ ░│ │ Utility ▄ ││░│ faxback.006 │ NotExist│ FaxBack document No. 006 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ faxback.007 │ NotExist│ FaxBack document No. 007 │ ░│ │ Configure ▄ ││░│ faxback.008 │ NotExist│ FaxBack document No. 008 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ faxback.009 │ NotExist│ FaxBack document No. 009 │ ░│ │ 16:19:42 ▄ ││░├─────────────┴─────────┴──────────────────────────────┤ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Contents of the FaxBack Document │ ░│ │ 01-31-94 ▄ ││░│ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ ░│ │ ││░│ │ ░│ │ ││░│ │ ░│ │ ESC=Exit ││░╘══════════════════════════════════════════════════════╛ ░│ Figure 6-9 2. Move to the first row. 3. Press <F8>. The screen will ask for File Name 4. In the File Name field, enter or select the name of a file you want available to FaxBack callers. 5. Press the < > key to move to <OK>, then press <Enter>. You return to the screen in Figure 6-9. The File Name and Message Description will not change, but the Date column shows the date the file 6 -55 was selected. 6. To specify additional FaxBack documents (up to 10), move through each row and repeat steps 3 through 5. To replace one FaxBack document with another, select the document you want to replace and repeat steps 3 through 5. 7. If you want to view a document, select it and press <F2>. You can then use the keys described in Table 5-1 on page to manipulate the document. 8. If you want to delete a document from the FaxBack screen, select it and press <F7>. The document is deleted from the screen in Figure 6-9 and Not Exist appears in the Date column for the file you deleted. 9. If you want to print a document from the FaxBack screen, select it and press <F3>. 10. When you finish, press the <Esc> key to return to the main screen. 11. If you desire, you can modify the FaxBack greeting message, faxback.ad2, to tell callers about the FaxBack documents that are available for each DTMF tone. For example, "Press 0 to retrieve the latest CD catalog, entitled faxback.000." Refer to page. HOW THE FAXBACK SERVICE WORKS After you set up ZFAX for the FaxBack service and define which FaxBack documents will be available to callers, the following actions occur when callers call ZFAX using a Touch-Tone telephone connected to a fax machine: 1. ZFAX plays the System Greeting Message. (As part of this Greeting, you may want to tell callers which DTMF tone to press to access the FaxBack service.) 2. When the caller presses the DTMF tone to access the FaxBack service, the FaxBack greeting message, faxback.ad2, plays. (As part of this greeting, you may want to tell callers what FaxBack documents are available for each DTMF tone.) 3. When callers press 0 through 9 on their Touch-Tone telephones and hang up, ZFAX sends the corresponding FaxBack document to the caller's fax machine. For example, if callers press 1, ZFAX sends the document defined as faxback.001. VOICE ANNOUNCEMENTS ZFAX's Voice Mail System lets you set up voice announcements for callers. This convenient feature can be used as a voice bulletin board, alerting callers to new product announcements, office location, or business hours. ZFAX supports up to 10 different voice announcement files, which correspond to DTMF tones 0 to 9. DEFINING ANNOUNCEMENT DTMF TONES 6 -56 The first step in setting up an announcement service is to determine which DTMF tones callers are to press on their Touch-Tone telephones to access announcements. The default DTMF tone is 2. If you want to replace this DTMF tone with another one, or supplement it with additional DTMF tones: 1. Select the Configure vertical menu and the Voice submenu, then press <Enter> (<C><O>). The screen shown in Figure 6-7 appears. 2. Move to the DTMF tone you want associated with announcements and press <Enter> to display a list of all the Voice Mail options. For example, if you want callers to press 0 on their Touch-Tone telephones to access announcements, select Voice Mail DTMF 0 and press <Enter> to display the screen in Figure 6-8. 3. Select Announcement and press <Enter>. 4. If you want more DTMF tones available for the announcement service, repeat steps 2 and 3. 5. When you finish, press <Esc> to return to the main screen. 6. Press <A> to save your selections. 7. If you changed the DTMF tones that are used to access the announcement service, change the Main Greeting to let callers know which DTMF tones to press in order to access this service. SELECTING ANNOUNCEMENTS After you define the DTMF tones that will be used to access the announcement service, you can record the announcements or copy them if they already exist. 1. Select the Voice Mail vertical menu and the Announce submenu, then press <Enter> (<M><A>). The Announce Message utility screen in Figure 6-11 appears. The dates Not Exist mean there is no announcement for that row. 6 -57 ┌────────────────┐┌───────── ZyXEL Modem Fax Utility V3.12 ────────────────────┐ │ Fax ▄ ││ MailBox GreetMsg FaxBack Announce │ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ │├────────────────────────────────────────────────────────────┤ │ Voice ▄ ││░┌───────── ZFAX 3.12 Announce Message Utility ─────────┐░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ File Name │ Date │ Message Description │░░░│ │ Data ▄ ││░│ announce.000│ 09/20/93│ Announcement Message No. 1 │░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ announce.001│ NotExist│ Announcement Message No. 2 │░░░│ │ Voice Mail ▄ ││░│ announce.002│ NotExist│ Announcement Message No. 3 │░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ announce.003│ NotExist│ Announcement Message No. 4 │░░░│ │ Tx/Rx Log ▄ ││░│ announce.004│ NotExist│ Announcement Message No. 5 │░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ announce.005│ NotExist│ Announcement Message No. 6 │░░░│ │ Utility ▄ ││░│ announce.006│ NotExist│ Announcement Message No. 7 │░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ announce.007│ NotExist│ Announcement Message No. 8 │░░░│ │ Configure ▄ ││░│ announce.008│ NotExist│ Announcement Message No. 9 │░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ announce.009│ NotExist│ Announcement Message No. 10 │░░░│ │ 16:14:14 ▄ ││░├─────────────┴─────────┴──────────────────────────────┤░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Contents of the greet message │─┐░│ │ 10/19/93 ▄ ││░│ │ │░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ │░│ │ ││░│ │ │░│ │ ││░│ │ │░│ │ ESC=Exit ││░╘══════════════════════════════════════════════════════╛ │░│ │ ENTER=Execute ││░╘════════════════════════════════════════════════════════╛░│ ╘════════════════╛╘════════════════════════════════════════════════════════════╛ 1 2Play 3Record 4 5 6 7Delete 8CopyFrm9 10 Figure 6-11 2. Move to the first row. 3. Either record the announcement (described next) or copy it from another location (described on page ). RECORDING ANNOUNCEMENTS There are two ways to record voice announcements, using a telephone connected to a ZyVoice Switch Box or a handset connected to the Line jack of your modem. To record announcements using a ZyVoice Switch Box: 1. Connect a telephone to the ZyVoice Switch Box (refer to Appendix D). 2. Display the screen in Figure 6-11 if it is not currently displayed and select the row where you want to record an announcement. Note: If you select a row that already has an announcement, the announcement you record will replace the existing one. 3. Press the <F3> key. A message tells you to press any key on your computer to start recording. 4. To begin recording, press a key and speak into the telephone mouthpiece just as you would for a normal conversation. 6 -58 5. When you finish recording, press the <Esc> key. 6. After you record an announcement, you can use the procedure on page to play it back. If you do not have a ZyVoice Switch Box, use the following procedure to record announcements. You can also use this procedure to record greetings. 1. Connect a handset to the Line jack of your modem (refer to your <MI>ZyXEL Modem User's Manual). CAUTION: Never plug the handset into the modem's Phone jack because it will be damaged by the phone line's DC voltage and current. 2. Select the Voice vertical menu and the Record submenu, then press <Enter> (<V><R>). │ Fax ▄ ││ Send Play Record Convert │ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ │├────────────────────────────────────────────────────────────┤ │ Voice ▄ ││░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ │ Data ▄ ││░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ Voice Mail ▄ ││░░│ Channel : Telephone Set │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ Dest Format : 2-Bit ADPCM │ ░░│ │ Tx/Rx Log ▄ ││░░│ File Name : C:\ZFAX3\ANNOUNCE\announce.000 │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ < OK > ┌──────────────────────┐ │ ░░│ │ Utility ▄ ││░░╘═══════════════════════════│ Telephone Set │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░ │ External MicroPhone │ ░░│ │ Configure ▄ ││░░░░░░░░░░░░░░░░▒▒▒░░░░░░░░░░░╘══════════════════════╛ ░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░ ░░░░│ │ 16:32:35 ▄ ││░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ Figure 6-12 3. If Telephone appears in the Channel field, press <Enter> and select External MicroPhone. 4. Press the < > key to move to Dest Format and press <Enter> to display the screen above. 5. Select the voice compression format you want to use, then press <Enter>. 6. Move to File Name and enter the complete path (drive and subdirectory) where you want the recorded announcement to reside. Note: If you specify a file name that already exists in the specified path, ZFAX asks if you want to overwrite the existing file with the one you are about to record. Press <Y> to overwrite the existing file or <N> to keep the file and assign a new name to the file you are about to record. 7. Select <OK> and press <Enter>. 8. Speak into the earpiece of the handset. 6 -59 9. When you finish recording, press the <Esc> key. 10. If you recorded an announcement, select the Voice Mail vertical menu and the Announce submenu, then press <Enter> to display the Announce Message utility screen in Figure 6-11 (<M><A>). OR If you recorded a greeting, select the Voice Mail vertical menu and the GreetMSG submenu, then press <Enter> to display the Greeting Message utility screen in Figure 6-2 (<M><G>). 11. Press <F8>. The screen will ask for File Name. 12. From the File Name field, press the <F3> key to find the file you recorded. 13. Press <Enter>. 14. Press the < > key to move to OK, then press <Enter>. When you exit the Announce Message utility screen in Figure 6-11 and then redisplay it, your announcement will appear in the screen. 15. After you record an announcement, you can use the procedure on page to play it back. COPYING ANNOUNCEMENTS If announcements have already been recorded, use the following procedure to copy them into the ZFAX announcement utility. 1. Display the screen in Figure 6-11 if it is not currently displayed. Then select the row where you want to record an announcement. 2. Press the <F8> key. The screen will ask for File Name. 3. In the File Name field, enter or select the name of a file that contains the announcement you want to use. 4. Press the < > key to move to <OK>, then press <Enter>. You return to the screen in Figure 6-11. The File Name and Message Description will not change, but the Date column shows the date of the selected file. 5. To specify additional announcements (up to 10), move through each row and repeat steps 2 through 4. To replace one announcement with another, select the announcement you want to replace and repeat steps 2 through 4. 6. When you finish, press <Esc> to return to the main screen. 6 -60 LISTENING TO ANNOUNCEMENTS To listen to announcements: 1. Select the Voice Mail vertical menu and the Announce submenu, then press <Enter> (<M><A>). <MI>The screen in Figure 6-11 appears, listing the announcements. 2. Use the < > and < > keys to select the announcement you want to hear. 3. Press the <F2> key. The screen will ask for Channel : 4. If you do not want to listen to the announcement using use the device specified on the screen, press <Enter> to display the list of playback devices. Choose another playback device and press <Enter>. Your choices are: Telephone Set -- this option supports either a handset connected to your modem's Line jack or a telephone connected to a ZyVoice Switch Box. Refer to your <MI>ZyXEL Modem User's Manual or Appendix D for more information. If you select Telephone Set, lift the handset to listen to the announcement. Internal Speaker the announcement will play through the ZyXEL modem's internal speaker. SoundBlaster the announcement will play through the SoundBlaster card if one is installed in your computer. 5. Select <OK>. The selected announcement is played back through the device you specified. 6. When you finish, press the <Esc> key to return to the main screen. DELETING AN ANNOUNCEMENT When you no longer need an announcement, use the following procedure to delete it. 1. Select the Voice Mail vertical menu and the Announce submenu, then press <Enter> (<M><A>). 2. Select the row that has the announcement you want to delete. 3. Press <F7>. The announcement is deleted from the screen in Figure 6-11 and Not Exist appears in the Date column for the file you deleted. 4. Repeat this procedure to delete additional announcements. When you 6 -61 finish, press <Esc> to return to the main screen. HOW ANNOUNCEMENTS WORK After you set up ZFAX for announcements, the following actions occur when callers call ZFAX using a Touch-Tone telephone: 1. ZFAX plays the System Greeting Message. (As part of this Greeting, you may want to tell callers which DTMF tone to press to access announcements.) 2. When the caller presses the DTMF tone to access announcements, the Announcement Greeting Message, vocback.ad2, plays. (As part of this greeting, you may want to tell callers what announcements are available for each DTMF tone.) 3. When callers press 0 through 9 on their Touch-Tone telephones, ZFAX plays the corresponding announcement. For example, if callers press 1, ZFAX plays the announcement defined as announce.001. ACCESSING VOICE UTILITIES In addition to the Voice Mail System features described in the preceding sections, ZFAX provides additional voice utilities in the Voice vertical menu. This vertical menu provides the following submenus: Send -- lets you send a voice message file to a remote location. See the next section. Play -- lets you play a voice message file. Record -- lets you record a voice message file. Convert -- lets you convert a voice message file to other formats. SENDING A VOICE MESSAGE FILE TO A REMOTE LOCATION Sending a voice message is similar to sending a fax, except that a voice message file is being transmitted instead of a document file. ZFAX provides three ways to send a voice message file: Using the Schedule Utility (described in Chapter 9) Using the DOS command line function (described in Chapter 10) Using the Voice Send function (described here) 1. Select the Voice vertical menu and the Send submenu, then press <Enter> (<V><S>). The screen in Figure 6-18 appears. 6 -62 ┌────────────────┐┌───────── ZyXEL Modem Fax Utility V3.12 ────────────────────┐ │ Fax ▄ ││ Send Play Record Convert │ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ │├────────────────────────────────────────────────────────────┤ │ Voice ▄ ││░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ │ Data ▄ ││░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ Voice Mail ▄ ││░░│ File Name : │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ Phone Number: │ ░░│ │ Tx/Rx Log ▄ ││░░│ < OK > │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░╘════════════════════════════════════════════════════╛ ░░│ │ Utility ▄ ││░░░░ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░░░░░░░░░░░░░░░▒▒▒░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ 1 2 3DirFile4 5 6 7 8 9 10 Figure 6-18 2. In the File Name field, enter or select the name of the file you want to send. Note: You can send up to four files during a single transmission. For more information on selecting files, refer to Chapter 3. 3. Press the < > key to move to Phone Number. 4. Enter the telephone number. OR If the recipient is entered in your Phone Book, press <F3> to display the Phone Book (see Figure 5-2 in Chapter 5) and select the recipient. For more information on using the Phone Book, refer to Chapter 9. 5. Move to <OK>, then press <Enter>. For information on what happens next, refer to "Transmission procedure" in Chapter 5. PLAYING A VOICE MESSAGE FILE Using the Voice vertical menu and the Play submenu, you can play voice message files. Note: You can also use ZFAX's DOS command line function to play voice message files (refer to Chapter 10). 1. Select the Voice vertical menu and the Play submenu, then press <Enter> (<V>). The screen in Figure 6-19 appears. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ Voice Mail ▄ ││░░│ File Name : C:\ZFAX3\ANNOUNCE\announce.000 │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ Channel : Telephone Set │ ░░│ │ Tx/Rx Log ▄ ││░░│ < OK > │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░╘════════════════════════════════════════════════════╛ ░░│ │ Utility ▄ ││░░░░ ░░│ Figure 6-19 2. In the File Name field, enter or select the name of the voice message file you want to play. 6 -63 Note: For more information on selecting files, refer to Chapter 3. 3. Press the < > key to move to Channel. 4. If you do not want to listen to the voice message file using the device shown in Figure 6-19, press <Enter> to display the list of playback devices shown in Figure 6-20. Choose another playback device and press <Enter>. Your choices are: │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ Voice Mail ▄ ││░░│ File Name : C:\ZFAX3\ANNOUNCE\announce.000 │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ Channel : Telephone Set │ ░░│ │ Tx/Rx Log ▄ ││░░│ < OK > ┌──────────────────────┐ │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░╘═══════════════════════════│ Telephone Set │ ░░│ │ Utility ▄ ││░░░░ │ Internal Speaker │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░░░░░░░░░░░░░░░▒▒▒░░░░░░░░░│ SoundBlaster Card │ ░░░░│ │ Configure ▄ ││░░░░░░░░░░░░░░░░▒▒▒░░░░░░░░░░░╘══════════════════════╛ ░░░░│ Figure 6-20 Telephone Set this option supports either a handset connected to your modem's Line jack or a telephone connected to a ZyVoice Switch Box. Refer to your <MI>ZyXEL Modem User's Manual or Appendix D for more information. If you select Telephone Set, lift the handset to listen to the message. CAUTION: Never plug the handset into the modem's Phone jack because it will be damaged by the phone line's DC voltage and current. Internal Speaker the voice message file will play through the ZyXEL modem's internal speaker. SoundBlaster the voice message file will play through the SoundBlaster card if one is installed in your computer. 5. Select <OK>. The selected voice message file is played through the playback device you specified. 6. When you finish, press the <Esc> key to return to the main screen. RECORDING A VOICE MESSAGE FILE The following procedure describes how to use the Voice vertical menu and the Record submenu to record voice message files. This procedure requires you to connect a handset to the Line jack on your ZyXEL modem or a telephone to a ZyVoice Switch Box. If Normal Ring Answer is set to Voice System in the System Setup screen (described on page ), you can also record messages using a telephone connected to a separate telephone line. Just call your system, record a message after the System Greeting tone sounds, and use the procedure on page to copy the recording. 6 -64 You can also use ZFAX's DOS command line function to record voice message files from the DOS prompt (refer to Chapter 10). 1. Select the Voice vertical menu and the Record submenu, then press <Enter> (<V><R>). The screen in Figure 6-21 appears. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ Voice Mail ▄ ││░░│ Channel : Telephone Set │░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ Dest Format : 2-Bit ADPCM │░░░░│ │ Tx/Rx Log ▄ ││░░│ File Name : C:\ZFAX3\GREETMSG\00.AD2 │░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ < OK > ┌──────────────────────┐ │░░░░│ │ Utility ▄ ││░░╘═══════════════════════════│ Telephone Set │═╛░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░░░░░░░░░░░░░░░▒▒▒░░░░░░░░░│ External MicroPhone │░░░░░░│ │ Configure ▄ ││░░░░░░░░░░░░░░░░▒▒▒░░░░░░░░░░░╘══════════════════════╛░░░░░░│ Figure 6-21 2. If you do not want to record the voice message file using use the device shown in Figure 6-21, press <Enter> to display the list of recording devices shown in Figure 6-21. Choose another recording device and press <Enter>. Your choices are: External MicroPhone this option supports a handset connected to your ZyXEL modem's Line jack. Refer to your <MI>ZyXEL Modem User's Manual for more information. If you select Telephone Set, lift the handset to listen to the message. Telephone Set this option supports a telephone connected to a ZyVoice Switch Box. Refer to Appendix D for more information. If you select Telephone Set, lift the telephone handset to listen to the message. CAUTION: Never plug the handset into the modem's Phone jack because it will be damaged by the phone line's DC voltage and current. 3. Press the < > key to move to Dest Format and press <Enter> to display the screen in Figure 6-23. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ Voice Mail ▄ ││░░│ Channel : Telephone Set ┌────────────────┐ │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ Dest Format : 2-Bit ADPCM │ 9600 CELP │ ░░│ │ Tx/Rx Log ▄ ││░░│ File Name : │ 2-Bit ADPCM │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ < OK > │ 3-Bit ADPCM │ ░░│ │ Utility ▄ ││░░╘═════════════════════════════════╘════════════════╛ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░ ░░│ Figure 6-23 4. Select the voice compression format you want to use, then press <Enter>. Note: Refer to "Voice format" in Appendix A if you need assistance. 5. Move to File Name and enter the complete path (drive and subdirectory) 6 -65 where you want the recorded file to reside. Note: If you specify a file name that already exists in the specified path, ZFAX asks if you want to overwrite the existing file with the one you are about to record. Press <Y> to overwrite the existing file or <N> to keep the file and assign a new name to the file you are about to record. 6. Select <OK> and press <Enter>. 7. If you are using a handset connected to the modem's Line jack, speak into the earpiece. 8. When you finish recording, press the <Esc> key. CONVERTING VOICE MESSAGE FILES TO OTHER FORMATS Using the following procedure, you can convert voice message files to any of three different formats -- 2-Bit ADPCM, 3-Bit ADPCM, and SoundBlaster. Note: You can also convert voice message files using ZFAX's DOS command line function (refer to Chapter 10). 1. Select the Voice vertical menu, and the Convert submenu, then press <Enter> (<V><O>). The screen in Figure 6-24 appears. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ Voice Mail ▄ ││░░│ File Name : C:\ZFAX3\GREETMS ┌────────────────┐ │░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ Dest Format : SoundBlaster │ 2-Bit ADPCM │ │░░░░│ │ Tx/Rx Log ▄ ││░░│ Convert To : C:\ZFAX3\GREETMS │ 3-Bit ADPCM │ │░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ < OK > │ SoundBlaster │ │░░░░│ │ Utility ▄ ││░░╘═════════════════════════════════╘════════════════╛═╛░░░░│ Figure 6-24 2. In the File Name field, enter or select the name of the voice message file you want to convert. Note: For more information on selecting files, refer to Chapter 3. 3. Press the < > key to move to Dest Format and press <Enter> to display the available selections. 4. Select the format to which you want the selected voice message file converted, then press <Enter>. 5. Move to Convert To. ZFAX assumes you want to use the same file name, and changes just the extension to conform to the format you selected. 6. If you want to specify a file name other than the one that ZFAX suggested, enter a different file name. Include the drive and directory if you want the converted file to reside in a different location on your computer's hard disk. 6 -66 7. Move to <OK> and press <Enter> to convert the file. Note: If the path you specified in step 6 contains a file with the same name as the one you want to convert, ZFAX asks if you want to overwrite the existing file with the one you want to convert. Press <Y> to overwrite it or <N> to specify a different name for the file to be converted. 6 -67 CHAPTER 7 DATA COMMUNICATION FUNCTIONS ZFAX has a built-in terminal program, which supports ANSI terminal emulation and ZMODEM file-transfer protocol. It also has a DOS Shell utility, which lets you start an external data communication program. Since ZFAX requires only 64K of base memory, this should leave you with more than enough memory to operate a full-scale communication program or Bulletin Board System after loading ZFAX. This chapter describes how to use ZFAX's data communication functions. Topics include: Setting up data communication functions Using an external terminal program Using ZFAX's terminal program Using ZFAX to send and receive files Receiving data files automatically Using ZFAX's shell features SETTING UP DATA COMMUNICATION FUNCTIONS If you have setup ZFAX for fax or voice mail operation, you are ready to use ZFAX's data communication features to exchange data with remote modems. Otherwise, make sure you have selected the proper hardware and modem setup, especially the COM Port setting, before proceeding. USING AN EXTERNAL TERMINAL PROGRAM For your convenience, ZFAX contains built-in Send and Receive Data functions, which allow you to exchange data with remote modems without having to exit ZFAX. For more information, refer to page . For added versatility, ZFAX provides a built-in terminal program that lets your ZyXEL modem communicate with remote modems using the ZMODEM protocol. For more information, refer to page . If you prefer to use functions available in another data communication program, you can use the procedure described in the next section to specify an external data communication program and then switch to that program directly from ZFAX. When you finish using the external program, you can exit and return to ZFAX. SELECTING AN EXTERNAL TERMINAL PROGRAM To use an external terminal program, you need only tell ZFAX where the external program resides on your computer's hard disk. 1. Select the Configure vertical menu and the Path submenu, then press <Enter> (<C>). The screen in Figure 7-1 appears. 7 -68 │ Data ▄ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ Zfax Working Path C:\ZFAX3 │ ░░│ │ Voice Mail ▄ ││░░│ External Editor │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ External Terminal │ ░░│ │ Tx/Rx Log ▄ ││░░│ Ring Shell Command │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ DOS Shell Command │ ░░│ │ Utility ▄ ││░░│ Data Shell Command │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░╘════════════════════════════════════════════════════╛ ░░│ │ Configure ▄ ││░░░░ ░░│ Figure 7-1 2. Use the < > key to move to External Terminal. 3. Enter the path where the external terminal program you want to use resides. For example, if you want to use Procomm Plus, which resides in the \PCPLUS subdirectory on drive C, type:<R> C:\PCPLUS\PCPLUS 4. Press <Esc> to return to the main screen. 5. Press <A> to save your selection. 6. When you want to access the external terminal program from the ZFAX main screen, select the Data vertical menu and the ExTerminal submenu, then press <Enter>. OR Press <X>. ZFAX takes you directly to the external terminal program you specified. 7. When you want to return to ZFAX, exit the external terminal program as you normally would. Note: It is recommended that you set your external terminal program to the following settings to expedite your switching between it and ZFAX: Set the DTE communication speed to 38,400 bps. Set the software to use hardware (CTS/RTS) flow control. Use the command AT&F or ATZ as the initialization string. (If you need to use a different string, switch between ZFAX and your program several times to ensure smooth transfers between them.) SELECTING ZFAX'S TERMINAL PROGRAM The following procedure describes how to use ZFAX's terminal program to communicate with remote modems. Note: You can also use ZFAX's DOS command line function to access ZFAX's terminal program (refer to Chapter 10). 1. Verify ZFAX's modem and hardware set up (see page ). 7 -69 2. Select the Data vertical menu and the InTerminal submenu, then press <Enter> (). OR Press <Shift>+<F2>. The screen in Figure 7-2 appears. ┌──────────────────────────────────────────────────────────────────────────────┐ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ └──────────────────────────────────────────────────────────────────────────────┤ ALT-X Quit │ 38400 N81 │ ALT-D PhoneBook │ ALT-S Speed │ ALT-E E71 │ OFF LINE │ Figure 7-2 3. Refer to the next section for instructions on using ZFAX's terminal program. USING ZFAX'S TERMINAL PROGRAM Once you start ZFAX's terminal program, you can use the following procedure to perform various functions: DTE SPEED ZFAX's terminal program supports DTE speeds from 1,200 to 57,600 bps. The currently configured DTE speed appears in the status bar. It is recommended that you keep this speed set to 38,400, since ZFAX uses 38,400 for all communications. Should you want to change it, use <Alt>+<S>. PHONE BOOK ZFAX's terminal program uses the same Phone Book you set up in ZFAX. When you 7 -70 press <Alt>+, the Phone Book appears over the screen. You can then use the < > and < > keys to select the number you want to dial and press <Enter> to start dialing. To remove the Phone Book from the screen, press <Esc>. LINE SETTING The internal terminal program supports two different line settings: E71 -- which stands for Even parity, 7 data bits, and 1 stop bit N81 -- which stands for No parity, 8 data bits, and 1 stop bit. To toggle between these two line settings, press <Alt>+<N>. Note: The remote modem must use the same line settings to make a successful connection with your modem. FILE TRANSFER The ZFAX terminal program supports only ZMODEM protocol. When ZFAX makes a data connection with a remote modem, <PgUP UpLoad> appears in the rightmost area of the status bar. If you want to send (or "upload") files to the remote modem, press the <PageUp> key and specify in the File Name field which files you want to upload. Note: You can upload up to four files during a single connection by separating the file names with semicolons (;) or using <Ctrl>+<Enter>. For more information on selecting files, refer to page . If you want to receive (or "download") files from the remote modem, you do not need to do anything. Just allow the remote modem to start sending file(s) using ZMODEM, and ZFAX will automatically start the downloading process. All incoming files will be placed in the \INDATA subdirectory. EXITING When you want to exit ZFAX's terminal program: 1. Press <Alt>+<X>. A message asks if you really want to exit. 2. Press <Y> or <Enter> to exit and return to ZFAX. OR Press <N> to remain in the ZFAX terminal program. USING ZFAX TO SEND AND RECEIVE FILES For added convenience, ZFAX provides Send and Receive Data functions, which let you use the ZMODEM protocol to exchange data files with remote modems without 7 -71 having to exit to a terminal program. SENDING FILES The following procedure describes how to use the ZFAX menus to send data files to remote modems. Note: You can also use ZFAX's DOS command line function to send data files to remote modems (refer to Chapter 10). 1. Select the Data vertical menu and the SendFile submenu, then press <Enter> (<S>). The screen in Figure 7-4 appears. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ Voice Mail ▄ ││░░│ File Name : │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ Data Number : │ ░░│ │ Tx/Rx Log ▄ ││░░│ < OK > │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░╘════════════════════════════════════════════════════╛ ░░│ │ Utility ▄ ││░░░░ ░░│ Figure 7-4 2. In the File Name field, enter the name of the file you want to send. Note: You can upload up to four files during a single connection by separating the file names with semicolons (;) or using <Ctrl>+<Enter>. For information on selecting files, refer to page . 3. Press the <<F128M><143><F255D>> key to move to Data Number. 4. Next to Data Number, enter the telephone number of the remote modem. OR If the telephone number is entered in your Phone Book, press <F3> to display the Phone Book and select the recipient. For more information on using the Phone Book, refer to page . 5. Move to <OK> and press <Enter>. ZFAX dials the specified telephone number and, when a data connection is made, transfers the selected files using ZMODEM. RECEIVING FILES The following procedure describes how to use ZFAX menus to receive files from remote modems. Note: You can also use ZFAX's DOS command line function to receive data files from remote modems (refer to Chapter 10). 1. Make a data connection with a remote modem. 2. Select the Data vertical menu and the ReceiveFile submenu, then press <Enter> (<R>). 7 -72 ZFAX automatically starts the downloading process using ZMODEM. All incoming files will be placed in the \INDATA subdirectory. RECEIVING DATA FILES AUTOMATICALLY The following procedure describes how to set up ZFAX to automatically receive data files from remote modems using the ZMODEM protocol, without requiring your intervention. 1. Prepare ZFAX for TSR mode (refer to page ). 2. Select Ring Counter and type the number of rings you want to have occur before the modem automatically answers. For example, if you want your modem to answer calls after the second ring, type 002 and press <Enter>. Note: This value must be greater than 000. 3. Set Normal Ring Answer to Data Only if you want to set up ZFAX to handle only data calls. In this mode, ZFAX acts as a dedicated modem and will only answer data calls. 4. If you want ZFAX to handle fax and voice calls as well as data calls, set Normal Ring Answer to Voice System. Then, when ZFAX detects a fax CNG tone from the caller, it automatically handles the call as a fax call. Otherwise, ZFAX plays the entire Main System Greeting, then it waits for the caller to leave a voice message. If the caller does not leave a message within 6 seconds, ZFAX assumes the call is from a modem and automatically performs a handshake with the caller in an attempt to establish a data connection. If the data connection succeeds, ZFAX uses the ZMODEM protocol to automatically download whatever files the caller is sending. If the data connection fails, ZFAX hangs up and waits for the next call. Note: When ZFAX receives an incoming fax or data call, it temporarily pauses computer operations to answer the fax or data call, then returns control to you when the call ends. USING ZFAX'S SHELL FEATURES ZFAX provides Data Shell, DOS Shell, and Ring Shell functions. Using these shells, you can specify other programs that callers can access through ZFAX. For example, if you receive calls from remote modems, you can set up one or more shells to transfer callers to a data communication program so that a data connection can be made with the calling modem. For added convenience, the Data Shell instructs ZFAX to handshake with callers in an attempt to make a data connection. The DOS and Ring Shells, on the other hand, do not; if any handshaking is to occur, it will be up to the program defined for these shells to perform it. The programs defined for all three shells are specified in the Path Setup screen shown in Figure 7-5. You can access this screen by selecting the Configure vertical menu and the Path submenu, and then pressing <Enter>. 7 -73 The following sections describe the Data Shell, DOS Shell, and Ring Shell functions. For more information on setting up the ZFAX shells, refer to Appendix A. │ Data ▄ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ Zfax Working Path C:\ZFAX3 │ ░░│ │ Voice Mail ▄ ││░░│ External Editor │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ External Terminal │ ░░│ │ Tx/Rx Log ▄ ││░░│ Ring Shell Command │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ DOS Shell Command │ ░░│ │ Utility ▄ ││░░│ Data Shell Command │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░╘════════════════════════════════════════════════════╛ ░░│ │ Configure ▄ ││░░░░ ░░│ Figure 7-5 Note: If data connections fail once the shell program activates, you may need to send commands to your modem after ZFAX transfers control to the shell programs. These commands include: AT&N0 sets your modem to data mode. ATA sets your modem to answer mode and handshakes with the remote modem. For more information, refer to your ZyXEL Modem User's Manual. DATA SHELL After you use the screen shown in Figure 7-5 to define a program for the Data Shell, callers will be able to access that program through ZFAX's Voice Mail System and/or Distinctive Ring feature: Voice Mail If you specify Data Shell Out for one or more Voice Mail DTMF options in the Voice Mail Setup screen (shown in Figure 7-6), callers can press the appropriate DTMF button on their Touch-Tone telephones during the Main Greeting to access the Data Shell. 7 -74 ┌────────────────┐┌───────── ZyXEL Modem Fax Utility V3.12 ────────────────────┐ │ Fax ▄ ││ Path System Modem Voice Fax CvrPage PrnCap Save │ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ │├────────────────────────────────────────────────────────────┤ │ Voice ▄ ││░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌──────────────────────────────────────────────────────┐░░░│ │ Data ▄ ││░│ Voice Record Timer 060 ┌──────────────────┐ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Format 2-Bit │ No Function │ │ ░│ │ Voice Mail ▄ ││░│ Call Transfer Digits 3 │ Page Operator │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ FaxBack Digits 1 │ FaxBack │ │ ░│ │ Tx/Rx Log ▄ ││░│ Announce Digits 1 │ Announcement │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 0 Page O│ Call Transfer │ │ ░│ │ Utility ▄ ││░│ Voice Mail DTMF 1 FaxBac│ Receive Fax │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 2 Announ│ Receive Data │ │ ░│ │ Configure ▄ ││░│ Voice Mail DTMF 3 Call T│ Voice MailBox │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 4 Receiv│ DOS Shell Out │ │ ░│ │ 19:42:01 ▄ ││░│ Voice Mail DTMF 5 Voice │ Data Shell Out │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 6 No Fun╘══════════════════╛ │ ░│ │ 01-31-94 ▄ ││░│ Voice Mail DTMF 7 No Funct │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 8 No Function │ ░│ │ ││░│ Voice Mail DTMF 9 No Function │ ░│ │ ││░╘══════════════════════════════════════════════════════╛ ░│ │ ESC=Exit ││░│ ░│ │ ENTER=Execute ││░╘════════════════════════════════════════════════════════╛░│ ╘════════════════╛╘════════════════════════════════════════════════════════════╛ 1 2 3 4 5 6 7 8 9 10 Figure 7-6 To access the Voice Mail Setup screen, select the Configure vertical menu and the Voice submenu, then press <Enter>. Distinctive Ring if you subscribe to your telephone company's Distinctive Ring service, and enable ZFAX's Distinctive Ring feature, callers can call a number whose ring type (1, 2, or 3) will alert ZFAX to answer in Data Shell mode. You enable ZFAX's Distinctive Ring Feature and specify the program to be started when a Ring Type 1, 2, or 3 is detected using the System Setup screen (shown in Figure 7-7). To access the System Setup screen, select the Configure vertical menu and the System submenu, then press <Enter>. For more information, refer to Appendix A. Once the Data Shell is activated, ZFAX places your modem into data mode, then handshakes with the remote modem in an attempt to make a data connection. After the data connection is made, your modem starts the program defined for the Data Shell. If the data connection fails, your modem hangs up. The communication program in the Data Shell must specify a DTE speed of 38,400 bps and hardware (CTS/RTS) flow control. Otherwise, communications with the remote modem will fail; in this case, use an external communications program that is configured to allow communications with the remote modem (refer to Chapter 6). DOS SHELL AND RING SHELL 7 -75 The DOS and Ring Shells have similarities with and differences from the Data Shell. Like the Data Shell, the DOS Shell can be specified as part of ZFAX's Voice Mail System and Distinctive Ring feature. Ring Shell, however, can only be specified as part of ZFAX's Distinctive Ring feature. Unlike the Data Shell, ZFAX will not perform any handshaking before starting the DOS and Ring Shells. Instead, ZFAX relies on the external program defined for these shells to perform any necessary handshaking in order to make a data connection with a remote modem. Note, however, that if you specify a data communication program for the Ring Shell, the incoming ring that activates this shell may also be used to start the communication program and answer the phone. (The manual that came with your data communication program should provide more information on ring activation.) For example, assume you want the Ring Shell program to be Procomm Plus, located in the \PCPLUS subdirectory on drive C. Also, assume that when Procomm Plus is activated, you want it to start a script file called DATA.ASP. To have these actions performed, type the following entry in the Ring Shell field shown in Figure 7-5: C:\PCPLUS\PCPLUS /fDATA.ASP Note: When using the Ring Shell in a data communication program, you can send the following commands to your modem once you shell out to the data communication program: AT&N0 sets your modem to data mode. ATA sets your modem to answer mode and handshakes with the remote modem. For more information, refer to your ZyXEL Modem User's Manual. 7 -76 CHAPTER 8 TRANSACTION LOGS This chapter describes the three transaction logs that ZFAX provides: Fax In Log -- keeps track of the faxes you receive. Fax Out Log -- keeps track of the faxes you send. Voice Message Log -- keeps track of the voice messages you receive. FAX IN LOG Each time you receive a fax, an entry is made in the Fax In Log and the fax is placed in the \INDATA subdirectory where you installed ZFAX. To display the Fax In Log, select the TX/RX Log vertical menu and the FaxIn submenu, then press <Enter> (<L>). OR Press <F5>. Figure 8-1 shows the Fax In Log screen. ┌────────────────┐┌───────── ZyXEL Modem Fax Utility V3.12 ────────────────────┐ │ Fax ▄ ││ FaxIn FaxOut VoiceMsg │ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ │├────────────────────────────────────────────────────────────┤ │ Voice ▄ ││░░░┌─── ZFAX 3.12 FaxIn Transaction Log Utility ───┐░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░│ Ext │ Date │ Time │ File Name │ RmDel │ ░░░░░│ │ Data ▄ ││░░░│ SYS │ 12/24/93│ 07:58pm │ Dec24000.fax│ │ ░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░│ SYS │ 12/26/93│ 01:30am │ Dec26000.fax│ │ ░░░░░│ │ Voice Mail ▄ ││░░░│ │ │ │ │ │ ░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░│ │ │ │ │ │ ░░░░░│ │ Tx/Rx Log ▄ ││░░░│ │ │ │ │ │ ░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░│ │ │ │ │ │ ░░░░░│ │ Utility ▄ ││░░░│ │ │ │ │ │ ░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░│ │ │ │ │ │ ░░░░░│ │ Configure ▄ ││░░░│ │ │ │ │ │ ░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░│ │ │ │ │ │ ░░░░░│ │ 15:19:54 ▄ ││░░░│ │ │ │ │ │ ░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌─├─────┴─────────┴─────────┴─────────────┴────────┤ ───┐░│ │ 10/20/93 ▄ ││░│ │ Connect : 00:37 Psize : A4 Speed : 14400 │ │░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ Res : 1-D Normal Pages : 01 Status : OK │ │░│ │ ││░│ │ Caller CID : - │ │░│ │ ││░│ │ Remote Fax LID : 714 693 8811 │ │░│ │ ESC=Exit ││░│ ╘════════════════════════════════════════════════╛ │░│ │ ENTER=Execute ││░╘═══ ═══╛░│ ╘════════════════╛╘════════════════════════════════════════════════════════════╛ 1 2View 3ReSend 4Print 5 6 7 8Delete 9Del ALL10 Figure 8-1 Each row in the Fax In Log is a fax you have received. The most recent fax appears at the top of the Log. The Fax In Log contains five columns, which show the following information about each fax: 8 -77 Ext the mailbox extension where the fax was sent. For example, SYS indicates the System Mailbox (Mailbox 0). Date the date when each fax was received. Time the time when each fax was received. FileName the name of the received fax. ZFAX automatically assigns a file name to each incoming fax. The file name consists of the date the fax was received, a 3-digit number, and a .fax extension. For example, the first fax received on December 24 will be named Dec24000.fax, the second fax received on that date will be named Dec24001.fax, and so on. RmDel an asterisk (*) in this column indicates that an authorized caller has deleted the fax (described on Chapter4). You can use the < > and < > keys to scroll line-by-line through the Fax In Log. If you prefer, you can use the <Page Up> and <Page Down> keys to scroll one window at a time, or use the <Home> and <End> keys to move to the first or last fax in the Log, respectively. As you move through the Fax In Log, the following information about the currently selected fax appears at the bottom of the Log: The duration of the fax connection The page size The connection speed Fax resolution The number of pages in the fax The reception status Caller ID information, if available The remote fax machine's ID, if any With the Fax In Log displayed, you can view, send, print, and delete selected faxes, as well as delete every fax in the Log, as described in the next sections. To remove the Fax In Log from the screen, press <Esc>. VIEWING FAXES IN THE FAX IN LOG To view faxes in the Fax In Log: 1. Select the fax you want to view. 2. Press <F2>. The fax appears in its own window. 3. Use the keys described in Table 5-1 to manipulate the fax. 4. To exit the fax window and return to the Fax In Log, press <Esc>. SENDING FAXES FROM THE FAX IN LOG 8 -78 The following procedure describes how to send or forward faxes from the Fax In Log to another location. 1. Select the fax you want to send. 2. Press <F3>. The screen in Figure 8-2 appears. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ Voice Mail ▄ ││░░│ File Name : C:\ZFAX3\INFAX\Jan41000.fax │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ Fax Number : 5551212 │ ░░│ │ Tx/Rx Log ▄ ││░░│ < OK > │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░╘════════════════════════════════════════════════════╛ ░░│ │ Utility ▄ ││░░░░ ░░│ Figure 8-2 Note: If you change your mind and want to send a different fax, backspace over the fax in the File Name field and enter the name of the one you want to send. For more information on selecting files, refer to Chapter 3. 3. Press the < > key to move to Fax Number. 4. Enter the fax number of the recipient's fax machine. Include the area code and country code, if applicable. OR If the fax recipient is entered in your Phone Book, press <F3> to display the Phone Book (see Figure 5-2) and select the recipient. For more information on using the Phone Book, refer to page . 5. Move to <OK> and press <Enter> to send the fax. PRINTING FAXES FROM THE FAX IN LOG To print faxes from the Fax In Log: 1. Select the fax you want to print. 2. Press <F4> to print the fax. DELETING A FAX FROM THE FAX IN LOG If you no longer need a record of a particular fax, use the following procedure to delete it from the Fax In Log and your computer's hard disk. Note: There is no warning provided when you delete a fax, so be sure you do not need the fax before you delete it. 1. Select the fax you want to delete. 2. Press the <F8> or <Delete> key to delete the fax. 8 -79 DELETING ALL FAXES FROM THE FAX IN LOG To delete all the faxes in the Fax In Log and your computer's hard disk, press the <F9> key from the Fax In Log screen. FAX OUT LOG Each time you send a fax, an entry is made in the Fax Out Log. To display the Fax Out Log, select the TX/RX Log vertical menu and the FaxOut submenu, then press <Enter> (<L><O>). OR Press <F4>. Figure 8-3 shows the Fax Out Log screen. │ Voice ▄ ││░┌───── ZFAX 3.12 FaxOut Transaction Log Utility ───────┐░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Ext │ Date │ Time │ Remote Number │ ░│ │ Data ▄ ││░│ SYS │ 10/18/93│ 12:01am │ 9,6930705 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ │ │ │ ░│ │ Voice Mail ▄ ││░│ │ │ │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ │ │ │ ░│ │ Tx/Rx Log ▄ ││░│ │ │ │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ │ │ │ ░│ │ Utility ▄ ││░│ │ │ │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ │ │ │ ░│ │ Configure ▄ ││░│ │ │ │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░├─────┴─────────┴─────────┴────────────────────────────┤ ░│ │ 16:47:12 ▄ ││░│ Connect : 00:33 Psize : A4 Speed : 14400 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Res : 1-D High Pages : 02 Status : FAIL │ ░│ │ 10/20/93 ▄ ││░│ Remote Fax LID : 714 693 0705 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ File Name : C:\ZFAX3\DEMO.FAX │ ░│ │ ││░│ │ ░│ │ ││░│ │ ░│ │ ESC=Exit ││░╘══════════════════════════════════════════════════════╛ ░│ │ ENTER=Execute ││░╘═ ░│ ╘════════════════╛╘════════════════════════════════════════════════════════════╛ 1 2View 3ReSend 4Print 5 6 7 8Delete 9Del ALL10 Figure 8-3 Each row in the Fax Out Log is a fax you have sent. The most recent fax appears at the top of the Log. The Fax Out Log contains four columns, which show the following information about each transmitted fax: Ext the mailbox extension from which each fax was sent. For example, SYS indicates the fax was sent from the System Mailbox (Mailbox 0). 8 -80 Date the date when you sent each fax. Time the time when you sent each fax. Remote Number the fax number where you sent each fax. You can use the < > and < > keys to scroll line-by-line through the Fax Out Log. If you prefer, you can use the <Page Up> and <Page Down> keys to scroll one window at a time, or use the <Home> and <End> keys to move to the first or last fax in the Log, respectively. As you move through the Fax Out Log, the following information about the currently selected fax appears at the bottom of the Log: The duration of the fax connection. The page size The connection speed Fax resolution The number of pages in the fax The reception status The remote fax machine's ID, if any The name of the selected file, including the drive and directory where it resides With the Fax Out Log displayed, you can view, resend, print, and delete selected faxes, as well as delete every fax in the Log, as described in the next sections. To remove the Fax Out Log from the screen, press <Esc>. VIEWING FAXES IN THE FAX OUT LOG To view faxes in the Fax Out Log: 1. Select the fax you want to view. 2. Press <F2>. The fax appears in its own window. 3. Use the keys described in Table 5-1 on page to manipulate the fax. 4. To exit the fax window and return to the Fax Out Log, press <Esc>. RESENDING FAXES FROM THE FAX OUT LOG The following procedure describes how to resend faxes from the Fax Out Log. When you resend a fax, you can send it to the originally dialed fax number or to a different number. This feature is particularly convenient if your previous transmission attempts failed. 1. Select the fax you want to resend. 2. Press <F3>. The screen in Figure 8-4 appears. 8 -81 │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ Voice Mail ▄ ││░░│ File Name : C:\ZFAX3\INFAX\Jan41000.fax │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ Fax Number : 5551212 │ ░░│ │ Tx/Rx Log ▄ ││░░│ < OK > │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░╘════════════════════════════════════════════════════╛ ░░│ │ Utility ▄ ││░░░░ ░░│ Figure 8-4 Note: If you change your mind and want to send a different fax, backspace over the fax in the File Name field and enter the name of the one you want to send. For more information on selecting files, refer to page . 3. Press the < > key to move to Fax Number. The fax number where you previously sent the fax appears in the Fax Number field. 4. To resend the fax to the number shown in the Fax Number field, proceed to the next step. OR To send the fax to a different fax number, backspace over the number shown in this field and enter the number where you want the fax sent. OR If the fax recipient is entered in your Phone Book, press <F3> to display the Phone Book (see Figure 5-2) and select the recipient. For more information on using the Phone Book, refer to page . 5. Move to <OK> and press <Enter> to resend the fax. PRINTING FAXES FROM THE FAX OUT LOG To print faxes from the Fax Out Log: 1. Select the fax you want to print. 2. Press <F4> to print the fax. DELETING A FAX FROM THE FAX OUT LOG If you no longer need a record of a particular fax, use the following procedure to delete it from the Fax Out Log and your computer's hard disk: 1. Select the fax you want to delete. 2. Press the <F8> or <Delete> key to delete the fax. DELETING ALL FAXES FROM THE FAX OUT LOG To delete all the faxes in the Fax Out Log and your computer's hard disk, press the <F9> key from the Fax Out Log screen. 8 -82 VOICE MESSAGE LOG Each time a voice message is left in a mailbox, an entry is made in the Voice Message Log. To display the Voice Message Log, select the TX/RX Log vertical menu and the VoiceMsg submenu, then press <Enter> (<L><E>). OR Press <F6>. Figure 8-5 shows the Voice Message Log screen. │ Voice ▄ ││░░░┌─── ZFAX 3.12 Voice Transaction Log Utility ───┐░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░│ Ext │ Date │ Time │ File Name │ RmDel │ ░░░░░│ │ Data ▄ ││░░░│ SYS │ 10/19/93│ 10:34am │ Oct19000.ad2│ │ ░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░│ SYS │ 10/17/93│ 08:23pm │ Oct17000.ad2│ │ ░░░░░│ │ Voice Mail ▄ ││░░░│ 100 │ 10/14/93│ 02:11pm │ Oct14000.ad3│ │ ░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░│ 100 │ 10/14/93│ 02:09pm │ Oct14000.ad3│ * │ ░░░░░│ │ Tx/Rx Log ▄ ││░░░│ 100 │ 10/14/93│ 02:08pm │ Oct14000.ad3│ * │ ░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░│ │ │ │ │ │ ░░░░░│ │ Utility ▄ ││░░░│ │ │ │ │ │ ░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░│ │ │ │ │ │ ░░░░░│ │ Configure ▄ ││░░░│ │ │ │ │ │ ░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░│ │ │ │ │ │ ░░░░░│ │ 17:36:40 ▄ ││░░░│ │ │ │ │ │ ░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌─│ │ │ │ │ │ ───┐░│ │ 10/20/93 ▄ ││░│ │ │ │ │ │ │ │░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ ├─────┴─────────┴─────────┴─────────────┴────────┤ │░│ │ ││░│ │ Connect : 00:12 Status :OK │ │░│ │ ││░│ │ Caller CID : 7135551414-John │ │░│ │ ESC=Exit ││░│ ╘════════════════════════════════════════════════╛ │░│ 1 2Play 3 4 5 6 7 8Delete 9Del ALL10 Figure 8-5 Each row in the Voice Message Log is a voice message received in one of the mailboxes you have set up. The most recent voice message appears at the top of the Log. The Voice Message Log contains five columns, which show the following information about each voice message: Ext the mailbox extension where the voice message was left. For example, SYS indicates the System Mailbox (Mailbox 0), while 100 stands for mailbox number 100. Date the date when you received each voice message. Time the time when you received each voice message. FileName the name of the received voice message. ZFAX automatically assigns a file name to each incoming voice message. The file name consists of the date the voice message was received, a 3-digit number, and an .ADn extension -- where n is either 2 8 -83 (for 2-bit ADPCM) or 3 (for 3-bit ADPCM). For example, the first 2-bit ADPCM voice message received on December 24 will be named Dec24000.ad2; a second voice message recorded on the same day using 3-bit ADPCM will be named Dec24001.ad3; and so on. All messages are stored in the \INVOC subdirectory. RmDel an asterisk (*) in this column indicates that an authorized caller has deleted the voice message. You can use the < > and < > keys to scroll line-by-line through the Voice Message Log. If you prefer, you can use the <Page Up> and <Page Down> keys to scroll one window at a time, or use the <Home> and <End> keys to move to the first or last voice message in the Log, respectively. As you move through the Voice Message Log, the following information about the currently selected voice message appears at the bottom of the Log: The duration of the voice message The reception status Caller ID information, if available With the Voice Message Log displayed, you can play and delete selected voice messages, as well as delete every voice message in the Log, as described in the next sections. To remove the Voice Message Log from the screen, press <Esc>. PLAYING VOICE MESSAGES IN THE VOICE MESSAGE LOG To play voice messages in the Voice Message Log: 1. Select the voice message you want to play. 2. Press <F2>. The screen will request for Channel :. 3. If you do not want to listen to the message using the playback device specified on the screen, press <Enter> to display the list of options shown in Figure 8-7. Then choose another playback device and press <Enter>. Your choices are: │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ Voice Mail ▄ ││░░│ File Name : │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ Channel : Telephone Set │ ░░│ │ Tx/Rx Log ▄ ││░░│ < OK > ┌──────────────────────┐ │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░╘═══════════════════════════│ Telephone Set │ ░░│ │ Utility ▄ ││░░░░ │ Internal Speaker │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░░░░░░░░░░░░░░░▒▒▒░░░░░░░░░│ SoundBlaster Card │ ░░░░│ │ Configure ▄ ││░░░░░░░░░░░░░░░░▒▒▒░░░░░░░░░░░╘══════════════════════╛ ░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░ ░░░░│ Figure 8-7 Telephone Set this option supports either a telephone connected to a 8 -84 ZyVoice Switch Box or a handset connected to the Line jack of your ZyXEL modem. Please refer to Appendix D or your<MI> ZyXEL Modem User's Manual for more information. If you select Telephone Set, lift the handset to listen to the message. CAUTION: Never plug the handset into the modem's Phone jack because it will be damaged by the phone line's DC voltage and current. Internal Speaker the message will play through the ZyXEL modem's internal speaker. SoundBlaster Card the message will play through the SoundBlaster card if one is installed in your computer. 4. Select <OK>. The selected message is played through the playback device you specified. DELETING A MESSAGE FROM THE VOICE MESSAGE LOG If you no longer need a record of a particular message, use the following procedure to delete it from the Voice Message Log and your computer's hard disk. Note: There is no warning provided before you delete a voice message, so be sure you do not need the message before you delete it. 1. Select the message you want to delete. 2. Press the <F8> or <Delete> key to delete the message from the Log and your computer's hard disk. DELETING ALL MESSAGES FROM THE VOICE MESSAGE LOG To delete all the voice messages in the Voice Message Log and your computer's hard disk, press the <F9> key from the Voice Message Log screen. 8 -85 CHAPTER 9 UTILITIES This chapter describes the utilities ZFAX provides to make your tasks easier to perform. Topics include: Using an external editor. Initiating a voice call. Manually answering an incoming call. Using the Phone Book. Scheduling calls. USING AN EXTERNAL EDITOR If you perform a lot of typing and editing, you can set up ZFAX to make it easy to switch between it and your favorite word processing or text editing program. All you need to do is tell ZFAX which external editor you want to switch to. You will then be able to switch between the two programs. SPECIFYING AN EXTERNAL EDITOR To tell ZFAX which external editor you want to use: 1. Select the Configure vertical menu and the Path submenu, then press <Enter> (<C>). OR Press <Alt>+<F1>. The screen in Figure 9-1 appears. │ Data ▄ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ Zfax Working Path C:\ZFAX3 │ ░░│ │ Voice Mail ▄ ││░░│ External Editor │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ External Terminal │ ░░│ │ Tx/Rx Log ▄ ││░░│ Ring Shell Command │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ DOS Shell Command │ ░░│ │ Utility ▄ ││░░│ Data Shell Command │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░╘════════════════════════════════════════════════════╛ ░░│ │ Configure ▄ ││░░░░ ░░│ Figure 9-1 2. In the External Editor field, enter the complete path (drive and subdirectory) where the external editor you want to use resides. 3. Press the <Esc> key to return to the main screen, then press <A> to save your selection. SWITCHING TO THE EXTERNAL EDITOR To switch to the external editor you defined in the previous procedure: 1. Select the Utility vertical menu and the ExtEdit submenu, then press <Enter> (<E>). 9 -86 You automatically switch from ZFAX to the external editor you specified in the previous procedure. 2. When you finish using the external editor, exit as you normally would. You return to ZFAX automatically. INITIATING A VOICE CALL ZFAX provides a utility that lets you initiate voice calls. To initiate voice calls: 1. Connect a telephone to the Phone jack of the modem or the ZyVoice Switch Box. Refer to your <MI>ZyXEL Modem User's Manual or Appendix D for more information.<MI> 2. Select the Utility vertical menu and the DialNum submenu, then press <Enter> (<N>). The screen in Figure 9-2 appears. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ Voice Mail ▄ ││░░│ Phone Number: 5551212 │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ < OK > │ ░░│ │ Tx/Rx Log ▄ ││░░╘════════════════════════════════════════════════════╛ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░░ ░░│ Figure 9-2 3. Enter the telephone number you want ZFAX to dial. OR If the number is entered in your Phone Book, press <F3> to display the Phone Book and select the recipient. For more information on using the Phone Book, refer to page . 4. Select <OK> and press <Enter>. ZFAX automatically dials the specified telephone number. When the receiving end picks up the telephone, your computer beeps and a flashing message appears on your computer screen to prompt you to pick up your telephone. 5. Lift the telephone handset, press any key on your computer keyboard, and begin your conversation. When you finish your conversation, hang up the handset as you normally would. MANUALLY ANSWERING A CALL If you will be answering voice, fax, and data calls over a single telephone line, use the following procedure to answer calls manually. This procedure assumes that you do not know in advance whether a call is a voice, fax, or 9 -87 data call. If you know in advance that a call is a fax or data call, proceed to Fax calls or Data calls on the next page. VOICE CALLS To manually answer a call: Select the Utility vertical menu and the ManAnswer submenu, then press <Enter> (<A>). OR Press <F8>. Your modem goes off-hook and answers the call. Then ZFAX plays the Main Greeting Message and performs one of the following actions: If the call is a voice call, the caller is given the option of accessing the menu of DTMF tones or leaving a message in the system mailbox after the beep. If the call is a fax call, ZFAX automatically enters auto fax receive mode, so long as the originating fax machine or the fax/modem is emitting fax tones. ZFAX then attempts to receive a fax from the remote fax machine or fax/modem. If the call is a data call and Connect Data Action is set to Data Shell or Internal (see page ), ZFAX performs a data handshake after determining that the call is neither a voice nor fax call and attempts to make a data connection with the remote modem. FAX CALLS To manually answer a fax call, select the Fax vertical menu and the StartRcv submenu, then press <Enter> (<F><R>). ZFAX enters fax manual receive mode and will receive the document sent by the remote fax operator. After the fax is received, the results appear in the Incoming Fax Log. You can access this Log from the main screen by pressing <F5>. For more information, refer to Chapter 8. DATA CALLS To manually answer a data call, select the Data vertical menu and the ReceiveFile submenu, then press <Enter> (<><R>). ZFAX automatically starts the downloading process using ZMODEM. All incoming files will be placed in the \INDATA subdirectory. USING THE PHONE BOOK For your convenience, ZFAX provides a Phone Book that can hold the fax, voice, and data telephone numbers you frequently dial. As an added convenience, you can define three groups. A group is a collection of recipients that have something in common. For example, if you frequently send faxes to your salespeople throughout the USA, you can divide them into regional groups. ZFAX will automatically send the fax to every individual 9 -88 recipient you have defined for that the group, without requiring you to dial each recipient individually. To access the Phone Book: 1. Select the Utility vertical menu and the PhoneBook submenu, then press <Enter> (). The Phone Book in Figure 9-3 appears below. The first time you display the Phone Book, it will have no entries. ADDING ENTRIES TO ADD A PHONE BOOK ENTRY: 1. Press <F3>. The screen in Figure 9-4 appears. 2. Complete the fields as follows: ┌────────────────┐┌───────── ZyXEL Modem Fax Utility V3.12 ────────────────────┐ │ Fax ▄ ││ ExtEdit DialNum ManAnswer PhoneBook Schedule │ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ │├────────────────────────────────────────────────────────────┤ │ Voice ▄ ││░┌─────────── ZFAX 3.12 PhoneBook Utility ──────────────┐░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Name │ Comments │ ░│ │ Data ▄ ││░│ │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ ┌──────────────────────────────────────────────────┐ │ ░│ │ Voice Mail ▄ ││░│ │ Name : │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ Fax Number : │ ░│ │ Tx/Rx Log ▄ ││░│ │ Phone Number : │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ Data Number : │ ░│ │ Utility ▄ ││░│ │ Group 1 : │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ Group 2 : │ ░│ │ Configure ▄ ││░│ │ Group 3 : │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ Remark : │ ░│ │ 10:19:39 ▄ ││░│ │ < OK > │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░├─╘══════════════════════════════════════════════════╛ ░│ │ 02-01-94 ▄ ││░│ Fa ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Phone Number : │ ░│ │ ││░│ Data Number : │ ░│ │ ││░│ Group 1 : Group 2 : Group 3 : │ ░│ │ ESC=Exit ││░╘══════════════════════════════════════════════════════╛ ░│ │ ENTER=Execute ││░╘═ ░│ ╘════════════════╛╘════════════════════════════════════════════════════════════╛ 1 2 3 4 5 6 7 8 9 10 Figure 9-4 Name enter the recipient's name. Fax Number enter the fax number of the recipient's fax machine. Include the area code and country code, if applicable. Phone Number enter the recipient's voice telephone number. Include the area code and country code, if applicable. Data Number enter the recipient's modem telephone number. Include the 9 -89 area code and country code, if applicable. Group 1 if you want the recipient to be part of a group, enter the group number (from 00 to 99) here. Group 2 if you want the recipient to be part of a second group, enter the group number (from 00 to 99) here. Group 3 if you want the recipient to be part of a third group, enter the group number (from 00 to 99) here. Remark enter any optional comments about the recipient, if you desire. These comments will appear in the Comments column on the right side of the Phone Book; however, they are for your own reference, and will not be sent to the recipient during data or fax calls. 3. When you finish, select <OK>. You return to the Phone Book and the entry you added appears in the Phone Book. 4. Repeat steps 1 through 3 to add more recipients to the Phone Book. Note: As you add entries, ZFAX automatically arranges them alphabetically in the Phone Book. EDITING PHONE BOOK ENTRIES If you need to modify information for a Phone Book entry: 1. Select the entry you want to modify. 2. Press the <F2> key. The screen in Figure 9-4 appears with information about the recipient. 3. Edit the information as necessary. Refer to step 2 on page if you need assistance. 4. When you finish, select <OK>. You return to the Phone Book and the modifications are saved automatically. DELETING A PHONE BOOK ENTRY If you no longer need a particular Phone Book entry, use the following procedure to delete it from the Phone Book and your computer's hard disk. Note: There is no warning provided before you delete a Phone Book entry, so be sure you do not need the entry before you delete it. 1. Select the entry you want to delete. 2. Press the <F8> or <Delete> key to delete the entry from the Phone Book. Deleting all Phone Book entries 9 -90 DELETING ALL PHONE BOOK ENTRIES To delete all the entries from the Phone Book and your computer's hard disk, press the <F9> key from the Phone Book screen. SCHEDULING CALLS ZFAX lets you schedule fax, voice, and data calls to be dialed at a predetermined time. This convenient utility lets you place calls when telephone-line charges are at their lowest, or when you are certain that a remote fax machine or modem is turned on. Select the Utility vertical menu and the Schedule submenu, then press <Enter> (<S>) to display the screen in Figure 9-5. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ │├────────────────────────────────────────────────────────────┤ │ Voice ▄ ││░┌─────── ZFAX 3.12 Voice/Fax Schedule Utility ┬────────┐░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Date │ Time │ Remote Number │ Type │ ░│ │ Data ▄ ││░│ │ │ │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ │ │ │ ░│ │ Voice Mail ▄ ││░│ │ │ │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ │ │ │ ░│ │ Tx/Rx Log ▄ ││░│ │ │ │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ │ │ │ ░│ │ Utility ▄ ││░│ │ │ │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ │ │ │ ░│ │ Configure ▄ ││░│ │ │ │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ │ │ │ ░│ │ 10:27:49 ▄ ││░│ │ │ │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░├─────────┴─────────┴─────────────────────────┴────────┤ ░│ │ 02-01-94 ▄ ││░│ File Name : │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ ░│ │ ││░│ │ ░│ │ ││░│ │ ░│ │ ESC=Exit ││░╘══════════════════════════════════════════════════════╛ ░│ Figure 9-5 The screen in Figure 9-5 has four columns: Date shows the date when calls are scheduled to be placed. Time shows the time when calls are scheduled to be placed. Remote Number shows the telephone number to be dialed at the scheduled date and time. Type indicates whether the call will be a fax, voice, or data call. If you select a call that requires ZFAX to transfer a fax or data file, the name of the file appears in the File Name field at the bottom of the screen. SCHEDULING CALLS 9 -91 To schedule calls: 1. If you will be scheduling a voice call, connect a telephone to the Phone jack on your modem OR Connect a telephone to the same telephone line as your modem. 2. Press <F3> from the Call-Scheduling screen shown in Figure 9-5. The screen in Figure 9-6 appears. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ ┌──────────────────────────────────────────────────┐ │ ░│ │ Voice Mail ▄ ││░│ │ Date : 02-01-94 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ Time : 10:29am │ ░│ │ Tx/Rx Log ▄ ││░│ │ Schedule Type : Fax │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ File Name : │ ░│ │ Utility ▄ ││░│ │ Remote Number : │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ Cover Page : │ ░│ │ Configure ▄ ││░│ │ < OK > │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ ╘══════════════════════════════════════════════════╛ ░│ Figure 9-6 3. Complete the fields as follows: Date enter the month, day, and year when you want the call placed. Time enter the time when you want the call placed. Be sure to include am (if the call is to be placed after midnight) or pm (if the call is to be placed after noon). Schedule Type press <Enter> to display the options list in Figure 9-7. Then select whether the call is a Fax, Voice, Data, or Phone call. 9 -92 ┌────────────────┐┌───────── ZyXEL Modem Fax Utility V3.12 ────────────────────┐ │ Fax ▄ ││ ExtEdit DialNum ManAnswer PhoneBook Schedule │ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ │├────────────────────────────────────────────────────────────┤ │ Voice ▄ ││░┌─────── ZFAX 3.12 Voice/Fax Schedule Utility ┬────────┐░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Date │ Time │ Remote Number │ Type │ ░│ │ Data ▄ ││░│ │ │ │ │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ ┌──────────────────────────────────────────────────┐ │ ░│ │ Voice Mail ▄ ││░│ │ Date : 02-01-94 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ Time : 10:29am │ ░│ │ Tx/Rx Log ▄ ││░│ │ Schedule Type : Fax │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ File Name : │ ░│ │ Utility ▄ ││░│ │ Remote Number : │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ Cover Page : │ ░│ │ Configure ▄ ││░│ │ < OK > │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ ╘══════════════════════════════════════════════════╛ ░│ │ 10:29:42 ▄ ││░│ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░├─────────┴─────────┴─────────────────────────┴────────┤ ░│ │ 02-01-94 ▄ ││░│ File Name : │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ │ ░│ │ ││░│ │ ░│ │ ││░│ │ ░│ │ ESC=Exit ││░╘══════════════════════════════════════════════════════╛ ░│ │ ENTER=Execute ││░╘═ ░│ ╘════════════════╛╘════════════════════════════════════════════════════════════╛ 1 2 3 4 5 6 7 8 9 10 Figure 9-7 Note: Phone lets you schedule a voice call at a scheduled time when you will be able to accept a call if the receiving side answers your call. For example, if your call to a busy doctor's office is answered, ZFAX prompts you to pick up the telephone handset connected to your modem's Line jack. You can then press any key on your keyboard and start your conversation. File Name for fax and data calls, enter or select the name of the file to be sent. Note: You can send up to four files during a fax, voice, or data call. For more information on selecting files, refer to page . Remote Number enter the fax number of the remote fax machine. To broadcast fax, voice, and data calls to a group of recipients, type g followed by the two-digit group number you assigned in the Phone Book. For example to call all persons assigned to group <169>01,<170> type g01. For more information, refer to page .<R> OR If the recipient is entered in your Phone Book, press <F3> to display the Phone Book (see Figure 9-3) and select the recipient. For more information on using the Phone Book, refer to page . 9 -93 Cover Page if you selected Fax for Schedule Type and Cover Page Option is set to Enable in the Cover Page Setup screen (see page ), move to Cover Page and complete the screen shown in Figure 9-8. Refer to step 6 on page if you need help. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│┌────────────────────────────────────────────────────┐│ ░│ │ Voice Mail ▄ ││░││ To : │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░││ From : │ ░│ │ Tx/Rx Log ▄ ││░││ cc. : │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░││ Subject : │ ░│ │ Utility ▄ ││░││ < OK > │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│╘════════════════════════════════════════════════════╛ ░│ Figure 9-8 Note: If you did not select Fax for Schedule Type, or if the Cover Page Option is set to Disable in the Cover Page Setup screen, ZFAX skips over the Cover Page field automatically. 3. Select <OK>. You return to the screen in Figure 9-6. 4. Press <Esc> to return to the main screen. ZFAX will place the call at the scheduled date and time, so long as your computer and modem are turned on and not performing another task at the scheduled date and time. Note: If you leave ZFAX to go to another communications program, your scheduled entry will be delayed but not lost if the specified time has expired. When you return to ZFAX, the scheduled job will automatically resume. EDITING SCHEDULED CALLS If you need to modify the scheduling of a call: 1. Select the call you want to modify. 2. Press the <F2> key. The screen in Figure 9-6 appears. 3. Edit the information as necessary. Refer to step 3 on page if you need assistance. 4. When you finish, select <OK>. You return to the screen in Figure 9-5 and the modifications are saved automatically. DELETING A SCHEDULED CALL If you no longer need a scheduled call, use the following procedure to delete it from the screen in Figure 9-5. 9 -94 Note: There is no warning provided before you delete a scheduled call, so be sure you do not need to place the scheduled call before you delete it. 1. Select the scheduled call you want to delete. 2. Press the <F8> or <Delete> key to delete the scheduled call from the screen in Figure 9-5. DELETING ALL SCHEDULED CALLS To delete all the scheduled calls from the Call-Scheduling screen, press the <F9> key from the Call-Scheduling screen. 9 -95 CHAPTER 10 COMMAND LINE FUNCTIONS For your convenience, all the functions you can perform within ZFAX can also be performed from the DOS prompt. These command line functions are described in this chapter. Topics include: Command line format. Sending a fax Receiving a fax Printing a fax Converting a fax file Viewing a fax Polling a fax machine Sending a voice file Converting a voice file Recording a voice file Playing a voice file Manually answering a call Dialing a telephone number Starting ZFAX's terminal program Sending data Receiving data COMMAND LINE FORMAT Use the following format when typing ZFAX commands at the DOS prompt: zfax <command> <parameters> <options> The following sections describe the commands you can use to perform ZFAX functions from the command line. Any parameters associated with the commands are also described in the following sections. Table 10-1 lists the options you can include in the command line. Note: If you want to view a summary of the available commands, parameters, and options on your computer screen, type zfax /? and press <Enter> from the \ZFAX300 subdirectory. Table 10-1. Command Line Options To Type This... Display the command line help screen /? Remove ZFAX as a TSR /u Specify page size /z:n where n is: 0 = A4 size 1 = B4 size 2 = A3 size Specify page resolution /s:n where n is: 0 = normal 1 = high 10 -96 Specify a retry counter value to redial /r:nn where n= 0 to 99 busy or unsuccessful calls Specify a printer port /p:n where n is: 0= LPT1 1= LPT2 2= LPT3 /g:n where n is: Specify the graphic adapter used by a 0 = AutoDetect computer 1 = VGA 2 = EGA 3 = CGA 4 = Hercules Specify a COM port /c:n where n is: 0= IRQ4 3F8 1= IRQ3 3E8 2= IRQ4 3E8 3= IRQ3 2E8 4= IRQ5 3E8 5= IRQ2 2E8 6= User-Defined Specify a printer type /t:n where n is: 0= Epson FX (8 pins) 1= Epson LQ (24 pins) 2= LaserJet II letter 3= LaserJet II legal 4= LaserJet II A4 5= LaserJet III letter 6= LaserJet III Legal 7= LaserJet III A4 SENDING A FAX To send a fax from the command line, type the following command and press <Enter>: zfax sf <filename> <faxnumber> where: <filename> is the complete path where the fax you want to send resides. <faxnumber> is the fax number of the remote fax machine. For example: zfax sf c:\wordstar\alana.ws 5551212 10 -97 sends the file alana.ws, which resides in the \WORDSTAR subdirectory on drive C, to the telephone number 5551212. RECEIVING A FAX From the command line, type the following command and press <Enter> to receive a fax from a remote facsimile machine: zfax rf All faxes received are placed in the \INDATA subdirectory. PRINTING A FAX To print a fax from the command line, type the following command and press <Enter>: zfax pf <filename> where: <filename> is the complete path where the fax you want to print resides. For example: zfax pf d:\company\salary.txt sends the file salary.txt, which resides in the \COMPANY subdirectory on drive D, to your printer. CONVERTING A FAX FILE To convert a fax file to another format from the command line, type the following command and press <Enter>: zfax cf <filename> <destfile> <cnvtype> where: <filename> is the complete path where the fax file you want to convert resides. <destfile> is the complete path and file name where the converted fax file will reside. <cnvtype> is the number that corresponds to the format you want the file converted into:<%0> 0 = FAX format 1 = PCX format 2 = TIFF format 3 = PRN format 10 -98 For example: zfax cf c:\files\logo.img c:\company\logo.pcx 1 converts into PCX format the file logo.img in the \FILES subdirectory on drive C and places the converted file, renamed logo.pcx, in the \COMPANY subdirectory on drive C:. VIEWING A FAX To view a fax from the command line, type the following command and press <Enter>: zfax vf <filename> where: <filename> is the complete path where the fax you want to view resides. For example: zfax vf c:\workers\salary.fax displays a window containing the fax salary.fax in the \WORKERS subdirectory on drive C. When you display a fax, you can use the keys in Table 5-1 on page to manipulate the fax. POLLING A FAX MACHINE To poll a remote fax machine from the command line, type the following command and press <Enter>: zfax lf <faxnumber> where: <faxnumber> is the fax number of the fax machine you want to poll. For example: zfax lf 5552121 polls the fax machine whose telephone number is 5552121. The remote fax machine must be set up for polling in order for you to retrieve a document from it. SENDING A VOICE FILE To send a voice file from the command line, type the following command and press <Enter>: zfax sv <filename> <phonenumber> 10 -99 where: <filename> is the complete path where the voice file you want to send resides. <phonenumber> is the telephone number where you want the voice file sent. For example: zfax sv\ C:\ZFAX3\greetmsg\announce2.ad2 5551212 sends the voice file announce2.ad2, which resides in the \ZFAX300\GREETMSG subdirectory on drive C, to the telephone number 5551212. CONVERTING A VOICE FILE To convert a voice file to another format from the command line, type the following command and press <Enter>: zfax cv <filename> <destfile> <vcnvtype> where: <filename> is the complete path where the voice file you want to convert resides. <destfile> is the complete path and file name where the converted voice file will reside.<%0> <vcnvtype> is the number that corresponds to the format you want the file converted to: 0 = 2-bit ADPCM format 1 = 3-bit ADPCM format 2 = VOC format For example: zfax cv:\zfax300\greetmsg\announce2.ad2 d:\messages 1 converts the voice file announce2.ad2 in the \GREETMSG subdirectory from 2-bit ADPCM format to 3-bit ADPCM format and places the converted file in the \MESSAGES subdirectory on drive D. RECORDING A VOICE FILE To record a voice file from the command line, type the following command and press <Enter>: zfax rv <filename> <channel> <vcmptype> where: <filename> is the complete path where the voice file you want to record will 10 -100 reside. <channel> is the number that corresponds to the device to be used during recording: 0 = a telephone connected to the ZyVoice Switch Box 1 = a handset connected to your modem's Line jack <vcmptype> is the number that corresponds to the format you choose for the file: 0 = 2-bit ADPCM format 1 = 3-bit ADPCM format 2 = VOC format For example: zfax rv C:\ZFAX3\greetmsg\announce4.ad2 0 0 tells ZFAX you will be recording a message called announce4.ad2<M>, in 2-bit ADPCM format, using a telephone connected to a ZyVoice Switch Box. The message will reside in the subdirectory \ZFAX300\GREETMSG<M> on drive C. PLAYING A VOICE FILE To play a voice file from the command line, type the following command and press <Enter>: zfax pv <filename> <channel> where: <filename> is the complete path where the voice file you want to play resides. <channel> is the number that corresponds to the device to be used during play back: 0 = a telephone connected to the ZyVoice Switch Box 1 = a handset connected to your modem's Line jack For example: zfax pv C:\ZFAX3\greetmsg\announce4.ad2 1 plays the voice file announce4.ad2, which resides in the \ZFAX300\GREETMSG subdirectory on drive C. Playback will occur through a handset connected to your modem's Line jack. MANUALLY ANSWERING A CALL To manually answer an incoming call file from the command line, type the following command and press <Enter>: zfax ma 10 -101 This command tells ZFAX to place your modem off-hook so that your modem can answer the calling modem. DIALING A TELEPHONE NUMBER To dial a telephone number from the command line, type the following command and press <Enter>: zfax dp <phonenumber> where: <phonenumber> is the telephone number you want dialed. For example: zfax dp 5551212 tells ZFAX to place your modem off-hook and dial the telephone number 5551212. STARTING ZFAX'S TERMINAL PROGRAM If you want to start ZFAX's built-in terminal program from the command line, type the following command and press <Enter>: zfax tm For more information, refer to page. SENDING DATA If you want to use the ZMODEM protocol to send (or <169>upload<170>) data to a remote modem from the command line, you can type the following command and press <Enter>: zfax sd <filename> <phonenumber> where: <filename> is the complete path where the file you want to send resides. <phonenumber> is the telephone number of the remote modem. For example: zfax sd c:\wordstar\alana.ws 5551212 uses the ZMODEM protocol to send the file alana.ws from the \WORDSTAR subdirectory on drive C to the telephone number 5551212. For more information, refer to page. 10 -102 RECEIVING DATA From the command line, type zfax rd and press <Enter> to receive (or "download") data from calling modems. This command instructs your modem to go off-hook and use the ZMODEM protocol to receive files sent from a remote modem. All data files received are placed in the \INDATA subdirectory. 10 -103 APPENDIX A. CONFIGURATION This appendix describes how to configure ZFAX for your particular requirements. A few minutes spent here will ensure that you get the most out of ZFAX. Topics in this appendix include: Setting up application paths Setting up ZFAX. Setting up your hardware and modem. Setting up your Voice Mail System. Setting up fax options. Setting up the fax cover page. Setting up print capture options. SETTING UP APPLICATION PATHS. When you start ZFAX, a small part of the program is loaded into the computer's memory. When other ZFAX functions are needed, they are also automatically loaded into the computer's memory. In this way, ZFAX leaves as much memory as possible for your computer. Because ZFAX loads other functions as they are needed, you must inform ZFAX where those different functions reside. For example, ZFAX's Ring Shell function allows ZFAX to start a program and transfer callers to that program when a certain (or distinctive ) ring is detected. You can tell ZFAX which program to start and transfer callers to by specifying the complete path (drive and subdirectory) where the program resides. ZFAX also supports an external editor for text-editing purposes. You can specify the path where your text editor or word processor resides and then perform text editing without having to exit ZFAX. To access path setup: 1. Select the Configure<M> vertical menu and the Path<M> submenu, then press <Enter> (<C>). OR Press <Alt>+<F1>. The screen shown in Figure A-1 appears. │ Data ▄ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ Zfax Working Path C:\ZFAX3 │ ░░│ │ Voice Mail ▄ ││░░│ External Editor │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ External Terminal │ ░░│ │ Tx/Rx Log ▄ ││░░│ Ring Shell Command │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ DOS Shell Command │ ░░│ │ Utility ▄ ││░░│ Data Shell Command │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░╘════════════════════════════════════════════════════╛ ░░│ │ Configure ▄ ││░░░░ ░░│ Figure A-1 ZFAX WORKING PATH a -104 Choices: Any valid path Default: None Zfax Working Path indicates the drive and directory where you installed ZFAX. If you installed ZFAX in the \ZFAX300 subdirectory on drive C, then this option reads: C:\ZFAX3 EXTERNAL EDITOR Choices: Any valid path Default: None If you want to edit text without having to exit ZFAX, specify next to External Editor the drive and directory where your text editor or word processor resides. For example, if you want to use the DOS EDIT text editor, which resides in the \DOS subdirectory on drive C type: C:\DOS\EDIT After you specify the path, you can access the text editor or word processor from ZFAX by pressing +<E> or <Shift>+<F5>. EXTERNAL TERMINAL PROGRAM Choices: Any valid path Default: None To use a data communications program with ZFAX, specify in the External Terminal field the drive and directory where your data communications program resides. For example, if you want to access Procomm Plus in the \PCPLUS subdirectory on drive C, type: C:\PCPLUS\PCPLUS RING SHELL COMMAND Choices: Any valid path Default: None When Ring Shell mode is activated, ZFAX automatically starts the program you specify in the Ring Shell Command field. When ZFAX transfers callers to the program you specify here, it does so without first handshaking with the caller. This allows the external program to determine the type of incoming ring and answer the call accordingly. Therefore, if you want a data or fax connection to occur, the program you specify here must be able to perform the necessary handshaking to make a data connection. High-speed data communication programs such as Procomm Plus, Telix, and QModem, are able to perform such handshaking. For example, assume that you want ZFAX to transfer callers to Procomm Plus, a data communications program capable of handshaking with a remote modem or a fax/modem. Also, assume that Procomm Plus resides in the \PCPLUS subdirectory on drive C, and that you want a script file called DATA.ASP to be started automatically. To have ZFAX perform this task, type the following line in the Ring Shell Command field: C:\PCPLUS\PCPLUS /fDATA.ASP A -105 Note: In the example above, /f is a Procomm command that identifies the script to be started (in this case, DATA.ASP). If you use a different data communications program, refer to its user manual for information on scripts. Note: For more information on Ring Shell, refer to page. DOS SHELL COMMAND Choices: Any valid path Default: None DOS Shell Command is identical to Ring Shell Command, except that ZFAX starts the DOS Shell program specified here, and transfers callers to it, when DOS Shell mode is activated. Note: For more information on DOS Shell, refer to page. DATA SHELL COMMAND Choices: Any valid path Default: None Data Shell Command is identical to Ring Shell Command, except that ZFAX automatically completes a data handshake with the calling modem or fax machine before transferring callers to the Data Shell program specified here. Note:For more information on Data Shell, refer to page. SAVING YOUR SELECTIONS After you complete your selections: 1. Press <Esc> to return to the main screen. 2. Press <A> to save your selections. SETTING UP ZFAX This section describes how to set up ZFAX. To access ZFAX setup: 1. Select the Configure<M> vertical menu and theSystem<M> submenu, then press <Enter> (<C><Y>). OR Press <Alt>+<F2>. The screen shown in Figure A-2 appears. -106 │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌──────────────────────────────────────────────────────┐░░░│ │ Data ▄ ││░│ System Password │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Printer Type HP Laser Jet II, Legal size │ ░│ │ Voice Mail ▄ ││░│ Printer Port LPT1 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Graphic Type AutoDetect │ ░│ │ Tx/Rx Log ▄ ││░│ Video Type Mono │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Screen I/O Type AutoDetect │ ░│ │ Utility ▄ ││░│ User Defined HotKey Alt+SpaceBar │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Pulse/Tone Tone │ ░│ │ Configure ▄ ││░│ Connect Data Action Internal │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Normal Ring Answer Voice System │ ░│ │ 15:31:49 ▄ ││░│ Caller ID Log Disable │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Distinctive Ring Disable │ ░│ │ 02-01-94 ▄ ││░│ Ring 1 Answer Type Voice System │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Ring 2 Answer Type Voice System │ ░│ │ ││░│ Ring 3 Answer Type Voice System │ ░│ │ ││░╘══════════════════════════════════════════════════════╛ ░│ Figure A-2 2. To move through the options, use the and keys. 3. If an option has choices, press <Enter> to display the list of choices. Then use the and keys to highlight your choice and press <Enter> to select it. OR Press <Esc> to remove the list of choices without changing the current setting. SYSTEM PASSWORD Choices: Any 4-digit password Default: 0000 System Password lets you specify a 4-digit Voice Mail System password for the Main System Mailbox (Mailbox 0). This is the mailbox that callers reach when your modem answers the call, and where messages or faxes are left if callers do not specify another mailbox. (If you are away, you can call the Main System Mailbox and obtain these messages -- see Chapter 6.) Assigning a password to the Main System Mailbox protects it from unauthorized callers. PRINTER TYPE Choices: Epson FX (8 pins) Epson LQ (24 pins) HP LaserJet II, letter size HP LaserJet II, legal size HP LaserJet II, A4 size HP LaserJet III, letter size HP LaserJet III, legal size HP LaserJet III, A4 size Default: HP LaserJet II, legal size Printer Type specifies the type of printer connected to your computer and the A -107 size of your printed documents. If you do not have any of the printers shown above, set your printer to emulate one of the above (see your printer manual). PRINTER PORT Choices: LPT1 LPT2 LPT3 Default: LPT1 Printer Port specifies the computer port to which your printer is connected. If you are not sure which port your printer connects to, refer to your computer manual for port information. GRAPHIC TYPE Choices: AutoDetect VGA EGA CGA Hercules Default: AutoDetect Graphic Type specifies your computer's graphics display adapter. Selecting AutoDetect lets ZFAX automatically ascertain this information. VIDEO TYPE Choices: AutoDetect LCD (for notebook computers) Color Mono Default: AutoDetect Video Type refers to your computer's monitor. Selecting AutoDetect lets ZFAX automatically ascertain your computer's video type. USER-DEFINED HOTKEY Choices: Two-key combinations Default: <Alt>+<Spacebar> User Defined HotKey is the key combination used to activate ZFAX in TSR mode. The default HotKey is <Alt>+<Spacebar>. If this HotKey conflicts with one used for ZFAX or another application, specify a different one. For example, to specify <Alt>+<Ctrl>+ as the HotKey, display the screen shown in Figure 5-2 and move to the User Defined HotKey field; then hold down the <Alt> key, hold down the <Ctrl> key and press . For more information on TSR mode, refer to page. Note: Do not use single keystrokes, as this may cause the ZFAX TSR to activate unintentionally. Note: If you change the HotKey, but the contents of this field do not change, choose a different combination. A -108 PULSE/TONE Choices: Tone Pulse Default: Tone Pulse/Tone specifies the dialing method ZFAX uses to originate calls. The default is Tone (Touch-Tone) dialing. If your dialing area uses pulse (rotary) dialing, select Pulse. CONNECT DATA ACTION Choices: Internal Data Shell Disable Default: Internal Connect Data Action<M> tells ZFAX to perform the tasks in Table A-1 if it does not detect a fax calling tone or voice message when receiving a call. Table A-1. Connect Data Action Scenarios If You Select... ZFAX... Internal Tries to make a data connection with the caller and uses ZMODEM to receive a data file. Data Shell Tries to make a data connection with the caller start the program specified in the Data Shell Command option, and transfer callers to it. Disable Will not attempt a data handshake. NORMAL RING ANSWER Choices: Voice System Fax only Data Shell Ring Shell DOS Shell Ignore Default: Voice System Normal Ring Answer<M> tells ZFAX how to answer Normal Ring calls received by your modem. If you subscribe to the Distinctive Ring service, and you enable ZFAX's Distinctive Ring feature (described on page ), Normal Ring corresponds to Ring Type 1. Otherwise, Normal Ring refers to all calls received by your modem. Table A-2 shows how Normal Ring Answer works with Distinctive Ring enabled or disabled. Table A-2. Normal Ring Answer Scenarios A -109 Choice Distinctive Ring Distinctive Ring Enabled Disabled Voice ZFAX's Voice Mail System ZFAX's Voice Mail System System answers all voice fax answers Ring Type 1 *default and data calls. Then... calls. Then... ZFAX plays either the supplied Greeting Message or a message you recorded. Callers can retrieve fax-on-demand documents listen to prerecorded voice messages transfer to another extension or page you. If you select Voice System set up ZFAX's Voice Mail options Fax only ZFAX acts like a fax ZFAX acts like a fax machine for all calls machine when answering received. Ring Type 1 calls. Data When answering all When answering Ring Shell calls... Type 1 calls... ZFAX tries to make a data connection with all received calls. After making a data connection ZFAX transfers callers to the program you specified in the DOS Shell Command option Ring For all received When a Ring Type 1 call Shell calls... is received... ZFAX transfers callers to the program you specified in the Ring Shell Command option DOS Shell When answering all When answering Ring Type calls... 1 calls... ZFAX transfers callers to the program you specified in the DOS Shell Command option Ignore ZFAX ignores all ZFAX ignores all Ring received calls. Type 1 calls. CALLER ID LOG Choices: Disable Enable Default: Disable If you subscribe to the Caller ID service, you can enable Caller ID Log. Then, when you receive an incoming call, ZFAX logs the Caller ID information and displays it on the computer screen. The Caller ID information will also be logged to the Voice or Fax Transaction Log. DISTINCTIVE RING Choices: Disable Enable A -110 Default: Disable Distinctive Ring determines whether ZFAX responds to Distinctive Ring signals. If you do not subscribe to the Distinctive Ring service, disable this option. All calls are then treated as Normal Ring calls. If you subscribe to the Distinctive Ring service, you can enable this option and have ZFAX respond to different ring signals as described under Ring answer types, next. RING ANSWER TYPES Choices: Voice System Fax only Data Shell Ring Shell DOS Shell Ignore Default: Voice System Ring 1 Answer Type, Ring 2 Answer Type, and Ring 3 Answer Type specify the actions that are to be performed when Distinctive Ring is enabled and a type 1, 2, or 3 ring is detected by your modem. For more information, refer to page . SAVING YOUR SELECTIONS After you complete your selections: 1. Press <Esc> to return to the main screen. 2. Press <A> to save your selections. SETTING UP YOUR HARDWARE AND MODEM This section describes how to configure your hardware and modem. Once you complete these configuration options, you will be able to receive calls and send and receive faxes. To display the configuration screen: 1. Select the Configure<M> vertical menu and the Modem<M> submenu, then press <Enter> (<C><E>). OR Press <Alt>+<F3>. The screen shown in Figure A-3 appears. A -111 │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌──────────────────────────────────────────────────────┐░░░│ │ Data ▄ ││░│ COM Port COM4-IRQ3:02E8 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Speaker Volume 4 │ ░│ │ Voice Mail ▄ ││░│ Dial Timer 128 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Dial Prefix String at │ ░│ │ Tx/Rx Log ▄ ││░│ Dial Postfix String at │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ User Defined IRQ Num 4 │ ░│ │ Utility ▄ ││░│ User Defined Address 03F8 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Ring Counter 002 │ ░│ │ Configure ▄ ││░│ Retry Counter 000 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Retry Delay Timer 000 │ ░│ │ 15:47:52 ▄ ││░╘══════════════════════════════════════════════════════╛ ░│ Figure A-3 2. To move through the options, use the and keys. 3. If an option has choices, press <Enter> to display the list of choices. You can then use the and keys to highlight a choice and press <Enter> to select it. OR Press <Esc> to remove the list of choices without changing the current setting. COM PORT Choices: COM1 -- IRQ4:3F8 COM2 -- IRQ3:2F8 COM3 -- IRQ4:3E8 COM4 -- IRQ3:2E8 COM3 -- IRQ5:3E8 COM4 -- IRQ2:2E8 USER -- IRQ4:3F8 Default: COM1 -- IRQ4:3F8 COM Port is the computer port to which your modem is connected. You must specify a COM port whether you have an internal or external modem. Be sure to select IRQ and COM port settings that are not being used by another device installed in or attached to your computer; otherwise, ZFAX will not work. If all of the settings provided here are being used by other devices, select USER; then specify the IRQ in the User Defined IRQ Num option and the address in the User Defined Address option. Note: If you need help selecting a COM port or IRQ for your internal modem (the U-1496B or U-1496B+), refer to the <MI>ZyXEL U-1496 Series User's Manual. SPEAKER VOLUME Choices: 0 (softest) to 7 (loudest) Default: 4 (medium) By default, your speaker is set to medium volume (4). To increase volume, enter a higher number; to decrease volume, enter a lower number. A -112 DIAL TIMER Choices: 0 to 300 seconds Default: 128 Dial Timer determines how many seconds ZFAX waits for a connection with a remote fax machine or modem after dialing. By default, ZFAX will wait up to 128 seconds for a connection after dialing a fax or data telephone number. If a connection is not made within the time specified by this option, ZFAX automatically hangs up. To increase the wait time, enter a higher number; to decrease it, enter a lower number. DIAL PREFIX STRING Default: AT <<MI>commands> Dial Prefix String specifies the AT character followed by the commands that your modem requires to dial a call. You should not have to change the default setting. DIAL POSTFIX STRING Default: AT <<MI>commands> Dial Postfix String specifies the AT character followed by the commands that your modem requires when a call is completed. You should not have to change the default setting. USER-DEFINED IRQ NUMBER Range: 0 through 9 Default: 4 If you set the COM Port option to USER, enter the interrupt request (IRQ) setting you want to use in the User Defined IRQ Num field. Note: This option is ignored if COM Port is set to anything other than USER. USER-DEFINED ADDRESS Choices: A valid 3-digit hexadecimal address Default: 3FA If you set the COM Port option to USER, enter the address you want to use next to User Defined Address. Specify the address in hexadecimal notation. Note: This option is ignored if COM Port is set to anything other than USER. RING COUNTER Choices: 000 to 999 rings Default: 000 rings A -113 Ring Counter tells ZFAX how many incoming rings must occur before it automatically answers a call. By default, ZFAX will not automatically answer calls; to answer calls, use the manual procedure described on page . To have ZFAX automatically answer calls, specify a value other than 000. Note: If you set Ring Counter to answer after 1 ring, and subscribe to Caller ID, your modem automatically answers calls after 2 rings. RETRY COUNTER Choices: 000 to 999 retries Default: 000 Retry Counter indicates the number of times ZFAX retries fax or data calls if ZFAX encountered no answer or a busy signal during the previous dialing attempt. By default, ZFAX will not automatically redial a call. To have ZFAX automatically redial a call, enter a number that corresponds to the maximum number of redialing attempts you want ZFAX to perform. RETRY DELAY TIMER Choices: 0 to 999 retries Default: 001 Retry Delay Timer specifies the number of seconds ZFAX waits before retrying a busy number. By default, ZFAX waits one second. To change this value, enter a number from 0 to 999. SAVING YOUR SELECTIONS After you complete your selections: 1. Press <Esc> to return to the main screen. 2. Press <A> to save your selections. SETTING UP YOUR VOICE MAIL SYSTEM The following sections describe how to set up your Voice Mail System. The selections you make here will take effect if: You selected Voice System for the Normal Ring Answer option. OR You enabled Distinctive Ring and then selected Voice System for any of the Ring Answer Types . If ZFAX is set up for Voice Mail System, callers will hear a Main Greeting Message. As the Main Greeting Message plays, ZFAX listens for the tones described in Table A-3 and performs the appropriate actions (refer to Chapter 6 for more information). If ZFAX detects... These Actions Occur... A -114 Fax calling (CNG) tones ZFAX switches to fax receive mode so you can receive the incoming fax. DTMF tones ZFAX ascertains which tone is being received -- that is which digit ( 0 through 9 ) the caller is pressing on his Touch-Tone phone. ZFAX then performs the procedure you defined for this section. Neither a CNG nor a DTMF tone ZFAX allows the caller to leave a message in the system mailbox (Mailbox 0). That no message is left ZFAX assumes the caller is a fax machine or modem and tries to perform a handshake to make a fax or data connection, if Connect Data Action is set to Data Shell or Internal. To display the configuration screen: 1. Select the Configure vertical menu and the Voice submenu, then press <Enter> (<C><O>). OR Press <Alt>+<F4>. The screen shown in Figure A-4 appears. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌──────────────────────────────────────────────────────┐░░░│ │ Data ▄ ││░│ Voice Record Timer 060 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Format 2-Bit ADPCM, 19200bps │ ░│ │ Voice Mail ▄ ││░│ Call Transfer Digits 3 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ FaxBack Digits 1 │ ░│ │ Tx/Rx Log ▄ ││░│ Announce Digits 1 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 0 Page Operator │ ░│ │ Utility ▄ ││░│ Voice Mail DTMF 1 FaxBack │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 2 Announcement │ ░│ │ Configure ▄ ││░│ Voice Mail DTMF 3 Call Transfer │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 4 Receive Fax │ ░│ │ 15:58:26 ▄ ││░│ Voice Mail DTMF 5 Voice MailBox │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 6 No Function │ ░│ │ 02-01-94 ▄ ││░│ Voice Mail DTMF 7 No Function │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Voice Mail DTMF 8 No Function │ ░│ │ ││░│ Voice Mail DTMF 9 No Function │ ░│ │ ││░╘══════════════════════════════════════════════════════╛ Figure A-4 2. To move through the options, use the and keys. 3. If an option has choices, press <Enter> to display the list of choices. You can then use the and keys to highlight a choice and press <Enter> to select it. A -115 OR Press <Esc> to remove the list of choices without changing the current setting. VOICE RECORD TIMER Choices: 000 to 999 seconds Default: 060 (1 minute) Voice record timer specifies the number of seconds that callers have to leave a voice message. By default, callers have one minute. To change this value, enter a number from 000 (which prevents callers from leaving a message) to 999. The value you enter here applies to all voice mailboxes. VOICE FORMAT Choices: CELP, 9600bps (PLUS Series only) 2-Bit ADPCM, 19200bps 3-Bit ADPCM, 28800bps Default: 2-Bit ADPCM, 19200bps Voice Format determines the type of voice compression format used to record voice messages left by callers. When selecting a method, consider: The hard disk space each voice file requires The voice recording quality Table A-4 shows the space requirements for each 10 minutes of voice messages (based on different voice compression algorithms). Table A-4. Compression Method and Disk Space A Recording Using This Requires This Much Hard Time This Long... Compression... Disk Space... 10 minutes 3-bit ADPCM 2,160,000 bytes 10 minutes 2-bit ADPCM 1,440,000 bytes 10 minutes CELP* 720,000 bytes * Only ZyXEL's PLUS Series modems support CELP. Typically, the more hard disk space a recording occupies, the better the voice recording quality. For general use, 2-bit ADPCM should suffice, unless you run low on hard disk space. If you have adequate hard disk space and voice quality is important to you, 3-bit ADPCM is the best choice. CALL TRANSFER DIGITS Choices: 0 to 4 Default: 3 Call Transfer Digits determines the number of digits used to transfer calls within a PBX. For example, if your PBX uses extensions 123, 234, and 421, you A -116 would set Call Transfer Digits to three because your PBX extensions consists of three digits. Note: Call Transfer Digits is valid in PBX environments only. VOICE MAIL DTMF 0 Choices: No Function Page Operator FaxBack Announcement Call Transfer Receive Fax Receive Data Voice MailBox DOS Shell Out Data Shell Out Default: Page Operator Voice Mail DTMF 0 specifies the action ZFAX performs when it detects callers pressing 0 on their Touch-Tone telephones during the Main Greeting Message. There are 10 different options available. Table A-5 describes them. Table A-5. Voice Mail DTMF 0 Actions Tells ZFAX To Perform These Actions When This Selection... Callers Press 0 on a Touch-Tone Phone... No Function Ignore the DTMF tone 0 and perform no action. Page Operator, Have your computer emit a ring to indicate that the caller wants to speak to you. If you do not pick up your phone the caller can leave a message in the Main Voice mailbox. FaxBack Allow the caller to choose from up to 10 FaxBack documents. To define which documents can be retrieved exit the current screen and press <M><X> from the main screen (see page in Chapter 6). Announcement Play a prerecorded voice announcement. This can be used to set up a voice bulletin board or to announce new products. ZFAX supports 10 different voice announcements. To define announcements, exit the current screen and press <M><G> from the main screen. Call Transfer Prompt the caller for an extension. When the caller enters an extension using the buttons on a Touch-Tone phone ZFAX transfers the call to that extension. A -117 This selection designed for PBXs will not validate the accuracy of the number nor whether it exists in your PBX. Receive Fax Enter fax receive mode. If a caller has an older fax machine that does not emit CNG tones this selection allows a fax connection that would otherwise fail due to the limitations of the caller's fax machine.* Receive Data Attempt a data handshake with the caller. If the handshake is successful, ZFAX attempts to receive a data file from the caller using ZMODEM. If a data file is received,it is placed in the \INDATA subdirectory. Voice Mailbox Ask caller to press a button on a Touch-Tone phone that corresponds to a voice mailbox number. The caller can then leave a message in the voice mailbox. To use this selection you must set up mailboxes (see Chapter 6); otherwise callers receive an Invalid Entry" response. DOS Shell Out Start and transfer the caller to the program specified in the DOS Shell Command option without performing any handshaking . If a handshake is needed such as when communicating with a modem or fax machine it will be up to the DOS program to perform it. Data Shell Out Perform a data handshake with the caller. If a data connection is made ZFAX starts and transfers the caller to the program specified in the Data Shell Command option . * To further ensure a connection with older fax machines ZFAX performs a continuous data or fax handshake if no message DTMF tone or CNG tone is detected during the System Greeting so long as Connect Data Action is not set to Disable. VOICE MAIL DTMF 1 -- VOICE MAIL DTMF 9 Selecting the settings for each DTMF tone is identical to Voice Mail DTMF 0. Refer to page for more information. Note: There are two DTMF tones not listed in the screen in Figure A-5, # and *. These tones are reserved for the following special purposes: A -118 # can be used to return callers to the Main Greeting any time. * is a remote access key that lets callers retrieve voice or fax messages remotely. For more information about these tones, refer to Chapter 6. SAVING YOUR SELECTIONS After you complete your selections: 1. Press <Esc> to return to the main screen. 2. Press <A> to save your selections. SETTING UP FAX OPTIONS This section describes how to set up the fax options for sending faxes. To access fax setup: 1. Select the Configure<M> vertical menu and the Fax<M> submenu, then press <Enter> (<C><X>). OR Press <Alt>+<F5>. The screen shown in Figure A-5 appears. │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌──────────────────────────────────────────────────────┐░░░│ │ Data ▄ ││░│ Paper Size A4 ( 210 X 297mm ) │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Resolution High Res.(7.7 pixels/mm) │ ░│ │ Voice Mail ▄ ││░│ Coding Scheme 1-D, Modified Huffman Coding │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Fax Top Message │ ░│ │ Tx/Rx Log ▄ ││░│ Local Fax ID │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Left Margin 010 │ ░│ │ Utility ▄ ││░│ Vertical Space 04 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Horizontal Space 02 │ ░│ │ Configure ▄ ││░│ Lines Per Page 060 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Text File Format Ascii Code │ ░│ │ 16:14:39 ▄ ││░│ PCX Image Resize Disable │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Auto Print Disable │ ░│ │ 02-01-94 ▄ ││░│ Print Resize Disable │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░╘══════════════════════════════════════════════════════╛ ░│ Figure A-5 2. To move through the options, use the and keys. 3. If an option has choices, press <Enter> to display the list of choices. You can then use the keys to highlight a choice and press <Enter> to select it. OR Press <Esc> to remove the list of choices without changing the current A -119 setting. PAPER SIZE Choices: A4 (210 mm wide x 297 mm high) B4 (250 mm wide x 353 mm high) A3 (297 mm wide x 420 mm high) Default: A4 (210 mm wide x 297 mm high) Paper size specifies the size of the paper you will be using for your fax documents. In most cases, use the default A4, which is the closest size to Letter size. Note: Fax communications are governed by standards set by ITU--T (formerly known as CCITT). This standard does not support Letter Size as an option. RESOLUTION Choices: Normal Res (3.85 pixels/mm) High Res (7.7 pixels/mm) Default: High Res (7.7 pixels/mm) Resolution specifies the type of resolution ZFAX uses when sending your faxes. If you want to achieve superior image quality, use High Res for high resolution; however, it will take more time to send your fax documents. Otherwise, use Normal Res. Note: Resolution only affects the faxes you send. It does not affect faxes you receive; when you receive a fax, the sender decides what resolution to use. CODING SCHEME Choices: 1--D, Modified Huffman Coding 2--D, Modified READ Coding Default: 1--D, Modified Huffman Coding Coding Scheme specifies the image data compression method to be used when faxing. In most cases, use the default 1D, Modified Huffman Coding. The 2-D , Modified READ Coding selection provides superior data compression data and takes less time to send faxes; however, the remote fax machine must also support this compression method. If you select 2-D, Modified READ Coding and the remote fax machine does not support it, ZFAX automatically switches to 1--D, Modified Huffman Coding. FAX TOP MESSAGE Choices: None Default: None Fax Top Message is the message you want to have appear at the top of your outgoing faxes. A -120 Note: The FCC requires this information on all faxes sent within the United States. LOCAL FAX ID Choices: None Default: None Local Fax ID is the fax number you want to have appear at the top of your outgoing faxes. This information is transferred to the remote fax machine's Transaction Log. Note: The FCC requires this information on all faxes sent within the United States. LEFT MARGIN Choices: 00 to 99 Default: 010 Left Margin is the left margin of the page on your outgoing faxes. This value is in millimeters (th of an inch). The default measures of an inch. Note: There are 25.4 millimeters in 1 inch. VERTICAL SPACE Choices: 000 to 999 Default: 04 Vertical Space is the space between lines of text on your outgoing faxes. This value is in millimeters (th of an inch). The default measures of an inch. Note: There are 25.4 millimeters in 1 inch. HORIZONTAL SPACE Choices: 00 to 99 Default: 02 Horizontal Space<M> is the space between characters on your outgoing faxes. This value is in millimeters (th of an inch). The default measures of an inch. Note: There are 25.4 millimeters in 1 inch. LINES PER PAGE Choices: 000 to 999 Default: 060 Lines Per Page is the number of lines of text on your outgoing faxes. This value is in millimeters (th of an inch). Any lines of text that follow the value you enter here will be placed on a new page. In this way, Lines Per Page can instruct ZFAX to perform a form feed after the specified number of lines. ZFAX ignores this option if it is set to 0. A -121 Note: There are 25.4 millimeters in 1 inch. TEXT FILE FORMAT Choices: Ascii Code WordStar format Default: Ascii Code Text File Format specifies the text file format you want your outgoing text documents converted to prior to faxing them. By default, outgoing text documents are converted to ASCII documents. If you prefer, you can convert them to WordStar format before sending them. Note: Text File Format applies only to text files. It does not apply to image files such as TIFF, PCX, and Epson LQ-1000, which can be sent without conversion. PCX IMAGE RESIZE Choices: Enable Disable Default: Disable If your cover pages have PCX images, the resolution of these images shown on your computer monitor is approximately 80 pixels wide by 60 pixels high per square inch. However, a normal fax page will range from 200 by 200 pixels (for high resolution) to 200 by 100 pixels (for normal resolution). If you enable PCX Image Resize<M>, ZFAX enlarges PCX images to fit a normal-size fax page. The default setting, Disable, maintains a pixel-to-pixel ratio on your monitor; for example, a full-screen PCX image will be shown at a size of 3.2 by 2.4 (or 4.8 in normal fax mode). AUTO PRINT Choices: Enable Disable Default: Disable If you enable Auto Print, ZFAX sends each fax you receive to the printer connected to the LPT port you specified on page . If you have a slow printer, it is recommended that you use a printer spooler or buffer to increase printing performance. Note: If ZFAX detects an incoming ring when printing a fax, it will stop printing to answer the call. Once the call ends, printing resumes. SAVING YOUR SELECTIONS After you complete your selections: 1. Press <Esc> to return to the main screen. 2. Press <A> to save your selections. A -122 SETTING UP THE FAX COVER PAGE This section describes how to have a cover page accompany your faxes, or how to prevent one from accompanying faxes. If you send a cover page, you can also use these instructions to have a logo and name appear on the cover page. To access fax cover page setup: 1. Select the Configure<M> vertical menu and the CvrPage<M> submenu, then press <Enter> (<C><G>). OR Press <Alt>+<F6>. The screen shown in Figure A-6 appears. │ Data ▄ ││░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌──────────────────────────────────────────────────────┐░░░│ │ Voice Mail ▄ ││░│ CoverPage Option Disable │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ CoverPage Logo File │ ░│ │ Tx/Rx Log ▄ ││░│ Sender Full Name │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Send PageBreak Disable │ ░│ │ Utility ▄ ││░╘══════════════════════════════════════════════════════╛ Figure A-6 2. To move through the options, use the < > and < > keys. 3. If an option has choices, press <Enter> to display the list of choices. You can then use the < > < > and < > < > keys to highlight a choice and press <Enter> to select it. OR Press <Esc> to remove the list of choices without changing the current setting. COVER PAGE OPTION Choices: Enable Disable Default: Disable CoverPage Option specifies whether a cover page appears as the first page in each fax you send. By default, a cover page is not sent with your faxes. If you enable this option, ZFAX prompts you to complete a cover page each time you want to send a fax. Then, each time ZFAX sends a fax, a cover page resembling the one below will accompany the fax. A -123 │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░┌────────────────────────────────────────────────────┐░░░░│ │ Voice Mail ▄ ││░░│ To : │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ From : │ ░░│ │ Tx/Rx Log ▄ ││░░│ cc. : │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░│ Subject : │ ░░│ │ Utility ▄ ││░░│ < OK > │ ░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░╘════════════════════════════════════════════════════╛ ░░│ │ Configure ▄ ││░░░░ ░░│ Figure A-7 If you enable this option, you can use the next two options to have a logo and name appear on the cover page. COVER PAGE LOGO FILE Choices: None Default: None If you enabled the CoverPage Option, use CoverPage Logo File to include a logo on the cover page. Just specify the complete path (drive and subdirectory) where the logo resides. The logo can be any PCX or TIFF image file. You can attach a company logo above this box by converting your logo file to either PCX or TIFF format and entering the file name in the "CoverPage Logo File" field. SENDER FULL NAME Choices: None Default: None If you enabled the CoverPage Option, use Sender Full Name to specify the name that you want to appear in the From field on the cover page. This eliminates your having to manually enter a name in the From field each time you want to send a fax. Saving your selections SAVING YOUR SELECTIONS After you complete your selections: 1. Press <Esc> to return to the main screen. 2. Press <A> to save your selections. SETTING UP PRINT CAPTURE OPTIONS The print capture option lets you fax a document by printing it in another application. For example, if you want to fax a WordStar document, you can do so from within WordStar -- without having to exit to ZFAX. Before you print a document you want to fax, you must place ZFAX into TSR (memory-resident) mode. Then, when you print a document, it will be saved as a file named ZCAP<MI>nnn.PRN (<MI>nnn is a 3-digit number). ZFAX starts with 000 and increments each additional captured file by one number. The captured files A -124 reside in a subdirectory where ZFAX is located. For example, if ZFAX resides in the C:\ZFAX3 subdirectory, the captured file is stored in the C:\ZFAX3\PRNCAP subdirectory. For more information, refer to Chapter 5. To access the print capture setup: 1. Select the Configure<M> vertical menu and the PrnCap<M> submenu, then press <Enter> (<C> ). OR Press <Alt>+<F7>. The screen shown in Figure A-7 appears. │ Data ▄ ││░┌──────────────────────────────────────────────────────┐░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Print Capture Option Disable │ ░│ │ Voice Mail ▄ ││░│ Send Capture Immediately Disable │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Capture Printer Port LPT1 │ ░│ │ Tx/Rx Log ▄ ││░│ Capture Timeout Count 002 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Capture HotKey Define Alt+Ctrl+Z │ ░│ │ Utility ▄ ││░╘══════════════════════════════════════════════════════╛ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░░░ ░│ Figure A-7 PRINT CAPTURE OPTION Choices: Enable Disable Default: Disable Print Capture Option specifies whether the print capture option is enabled or disabled. This selection allows you to fax any document that can be printed using an Epson LQ1000 printer. If you enable this option, files that are sent to the Capture Printer Port are automatically converted by ZFAX into fax format prior to being transmitted to a remote fax machine. Once the fax-formatted file is sent, it is automatically removed from your computer's hard disk. SEND CAPTURE IMMEDIATELY Choices: Enable Disable Default: Disable If you enabled Print Capture Option, use Send Capture Immediately to indicate whether captured fax files are immediately transmitted. The default selection, Disable, tells ZFAX not to send a captured fax file until you tell it to be sent by using the Send Fax or Schedule Fax functions (described in Chapter 5). If you select Enable, the Send Fax menu appears as soon as you print-capture a A -125 file. You can then specify the fax number where the fax is to be sent and send the file. CAPTURE PRINTER PORT Choices: LPT1 LPT2 LPT3 Default: LPT1 If you enabled Print Capture Option, use Capture Printer Port to specify the printer port where files are captured. ZFAX can capture files from ports LPT1 through LPT3. It is recommended that you select a port that does not have a printer attached. For example, if you have a printer connected to LPT1 and set the Capture Printer Port to LPT2, you can send documents you want printed to LPT1 and documents you want faxed to LPT2. CAPTURE TIMEOUT COUNT Choices: 000 to 999 Default: 002 If you enabled Print Capture Option, use Capture Timeout Count to specify the number of seconds that ZFAX waits before it assumes that you have finished print-capturing. If you print-capture files that require significant computing power and time, increase the value for this option. For example, if you print capture CAD/CAM files, the computer will need to perform alternate cycles of computing and printing. In this case, you will need to set a longer Capture Timeout Count; otherwise, ZFAX may assume that the print capture is done when it is actually just between cycles. CAPTURE HOTKEY DEFINE Choices: See description Default: <Alt>+<Ctrl>+<Z> If you did not enable Print Capture Option, you can use Capture HotKey Define to specify the key combination used to activate the print capture feature. The default is <Alt>+<Ctrl>+<Z>. If this combination conflicts with one used for ZFAX or another application, enter a different capture HotKey. The print capture HotKey has to be a combination of at least two keys. One of these keys has to be the <Shift>, <Alt>, or <Ctrl> key; the other key(s) can be any one you choose from your keyboard. SAVING YOUR SELECTIONS After you complete your selections: A -126 1. Press <Esc> to return to the main screen. 2. Press <A> to save your selections. A -127 APPENDIX B TROUBLESHOOTING In the unlikely event you encounter a problem using ZFAX, refer to the troubleshooting suggestions in this appendix to resolve your problem. Note: If the suggestions in this appendix do not resolve your problem, please call the ZyXEL Technical Support department at (714) 693-0808. Technical support is available from 8:00 am to 5:00 pm Pacific Standard Time. Be sure to have your ZyXEL modem and ZFAX nearby when you call, so that your problems can be resolved quickly. Problem Cause Solution You select the You did not specify the Access the Path Setup Configuration vertical correct drive and/or screen, then specify in menu but cannot access directory where ZFAX is the Zfax Working Path any submenu except Path installed on your field the location where even though you highlight computer's hard disk. ZFAX is installed. the submenu and press One or more of the ZFAX <Enter>. sub-directories are missing. , Delete ZFAX from your computer's hard disk then reinstall ZFAX (refer to page ). You cannot send or You may have specified If your ZyXEL modem has receive faxes or record the wrong COM port. LEDs check the DTR LED. or play voice messages. If it is off select the The modem does not Configure vertical menu respond to your commands. and the Modem submenu then press <Enter>. Select the appropriate COM port then press <Esc> and <A>. If you are not sure which COM port to select use MSD (MicroSoft Diagnostics) to see which devices are using which COM ports. You may have another Turn off all devices device installed in or except ZFAX and your attached to your computer modem. Then turn on other that is trying to use the devices one at a time and same address and/or IRQ. perform a ZFAX function. If you encounter a problem you will have identified the conflicting device. Either change that device's COM port setting or turn it off when using ZFAX. If you have an B -128 internal modem refer to the user's manual for information on jumper settings. Your modem refuses to You may have ZFAX dial calls from ZFAX. configured to dial calls using one method (Touch-Tone for example) but your telephone lines support another method (pulse). Change the Pulse/Tone You may have changed the setting in the System Dial Prefix String in the Setup screen Modem Setup screen., Return this value to the default setting. Your modem may still be online from the previous call. Return this value to the Your modem refuses to The Ring Counter option default setting. automatically answer on the Modem Setup screen incoming calls forcing may be set to 000. you to manually answer them. Use your communications program to hang up. Then dial the new call. Set Ring Counter to a You may have changed the value greater than 000 Dial Postfix String in (refer to page ). the Modem Setup screen., Return this value to the If you set Ring Counter default setting. to answer after 1 ring and you subscribe to Caller ID your modem automatically answers calls after 2 rings. Return this value to the You can send faxes If your fax files are 16 default setting. successfully but not bytes in size the problem receive them. may be with your cable. Older modem cables do not support hardware (CTS/RTS) flow control. Replace your modem cable Data received from remote Your communications with one that supports modems is garbled or software character setup hardware (CTS/RTS) flow missing. (start bit data bits stop B -129 control. bit and parity bit) may not match the setup used by the remote system. Talk with the remote Poor telephone line modem operator to compare conditions may have settings and make sure induced errors in the they are identical. data. Connect with the modem You cannot get ZFAX to ZFAX is a DOS program and again to try to obtain a work in a DOS window not intended to be used better connection. If you under Microsoft Windows. with Windows. are using an external communications program that supports error correction and the remote modem supports error correction too exchange data in error-correction mode. Exit Windows completely. You can run ZFAX in the Then use ZFAX. foreground without any problems but when you install it as a TSR you have problems copying files from your hard disk or floppy diskettes. You may be encountering a Refer to the manual that You recorded a message problem with your came with your using the external-mic memory-management memory-management option and saw the CPS software (such as QEMM or software for suggestions value incrementing in the 386MAX). on resolving memory blue box during problems. recording. However the recorded message will not play back.You may have recorded the message using the telephone handset's mouthpiece instead of the earpiece Rerecord your message by The telephone handset's speaking into the RJ-11 jack was not telephone handset's properly plugged into the earpiece. modem. Make sure the handset is You select the DOS Shell The program to which ZFAX firmly connected to the for voice mode but transfers control may be modem's Line jack. Then instead of transferring causing your modem to rerecord your message. you to DOS ZFAX hang up. For example the disconnects or your modem DOS Shell may be does not respond to transferring control to a commands. communications program B -130 that sends the command ATZ0 to your modem causing it to hang up. Once you enter the ZFAX will not receive a ZFAX only allows you to program specified for the fax while you are perform one action at a DOS Shell you are in the operating your BBS. time., voice mode(+FCLASS=8). If necessary change the specified DOS Shell program to acknowledge that you are in voice mode. Type the rf command and You try to record a voice Neither your ZyXEL modem press <Enter> from the message using a telephone nor ZFAX supports DOS command line handset connected to your recording using a modem's Phone jack. telephone handset However when you play connected to the modem's back the message you only Phone jack. hear a dial tone., To record a message You installed You are using ZFAX locally either connect a SoundBlaster and the version 3.01 or earlier telephone handset to the drivers correctly but you but failed to copy the ZyVoice Switch Box or cannot play a voice CTVDSK.DRV SoundBlaster connect a telephone message. driver to the \ZFAX300 handset to the modem's subdirectory. Line jack. Refer to page for information. Upgrade to ZFAX version 3.02 or later or copy the SoundBlaster driver to the \ZFAX300 subdirectory (refer to the SoundBlaster manual if you need assistance). Note: ZFAX upgrades are free of charge. To download ZFAX dial (714) 693-0762 in the United States or call our international BBS at 011-886-75787 B -131 APPENDIX C DISTINCTIVE RING This appendix describes what Distinctive Ring is and how your ZyXEL modem and ZFAX let you get the most out of your Distinctive Ring service. This appendix also describes how to use Extended Distinctive Ring with ZFAX. OVERVIEW Distinctive Ring is a service that is available from some telephone companies. Distinctive Ring allows as many as three different telephone numbers to be connected to a single telephone line. Each telephone line has its own unique (or distinctive ) ring, so that it can be differentiated from the other lines. As a result, Distinctive Ring provides the same benefits as installing separate, multiple telephone lines, while eliminating the cost. The benefits of Distinctive Ring are obvious. For example, a business person who works from home can use Distinctive Ring to combine his residence telephone number and his business telephone number on a single telephone line, and use separate rings to differentiate between residence and business calls. Alternatively, a business person can use Distinctive Ring to receive voice calls with one type of ring, data calls with a second type of ring, and fax calls with a third type of ring. This cost-effective solution eliminates the need for separate voice, fax, and data telephone lines. Each separate ring in a Distinctive Ring scenario is referred to as a ring type. Each ring type consists of a series of ringing and no-ringing sequences of various durations. Table C-1 describes the differences among the three types of rings. Table C-1. Distinctive Ring Types Ring Type Description Type 1 1.2 to 1.0 seconds ringing 4 seconds off (normal ring) 1.2 to 1.0 seconds ringing 4 seconds off Type 2 0.8 seconds ringing 0.4 seconds off 0.8 seconds ringing 4 seconds off Type 3 0.4 seconds ringing 0.2 seconds off, 0.8 seconds ringing 4 seconds off Your ZyXEL modem and ZFAX are equipped with Distinctive Ring features. If you subscribe to your telephone company's Distinctive Ring service, you can use the Distinctive Ring option in the System Setup screen to enable Distinctive Ring (see Figure C-1). You can then use the Ring 1 Answer Type, Ring 2 Answer Type, and Ring 3 Answer Type to tell ZFAX what actions to take when it detects these types of rings. According to the configuration settings shown in Figure C-1, for example, ZFAX will act as a dedicated fax machine if a Type 1 ring is received, transfer control to a data communications program if a Type 2 ring is received, or act as an answering machine if a Type 3 ring is received. Note: If you do not subscribe to Distinctive Ring, or have not enabled ZFAX's Distinctive Ring, all calls are handled as Normal Ring Answer calls (refer to page ). C -132 ┌────────────────┐┌───────── ZyXEL Modem Fax Utility V3.12 ────────────────────┐ │ Fax ▄ ││ Path System Modem Voice Fax CvrPage PrnCap Save │ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ │├────────────────────────────────────────────────────────────┤ │ Voice ▄ ││░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░┌──────────────────────────────────────────────────────┐░░░│ │ Data ▄ ││░│ System Password │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Printer Type HP Laser Jet II, Legal size │ ░│ │ Voice Mail ▄ ││░│ Printer Port LPT1 │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Graphic Type AutoDetect │ ░│ │ Tx/Rx Log ▄ ││░│ Video Type AutoDetect │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Screen I/O Type AutoDetect │ ░│ │ Utility ▄ ││░│ User Defined HotKey Alt+SpaceBar │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Pulse/Tone Tone │ ░│ │ Configure ▄ ││░│ Connect Data Action Internal │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Normal Ring Answer Voice System │ ░│ │ 18:02:56 ▄ ││░│ Caller ID Log Disable │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Distinctive Ring Disable │ ░│ │ 02-01-94 ▄ ││░│ Ring 1 Answer Type Voice System │ ░│ │ ▀▀▀▀▀▀▀▀▀▀▀▀▀ ││░│ Ring 2 Answer Type Voice System │ ░│ │ ││░│ Ring 3 Answer Type Voice System │ ░│ │ ││░╘══════════════════════════════════════════════════════╛ ░│ │ ESC=Exit ││░│ ░│ │ ENTER=Execute ││░╘════════════════════════════════════════════════════════╛░│ ╘════════════════╛╘════════════════════════════════════════════════════════════╛ 1 2 3 4 5 6 7 8 9 10 Figure C-1 USING EXTENDED DISTINCTIVE RING WITH ZFAX While Distinctive Ring provides significant advantages and cost savings (as described in the previous section), it provides certain dilemmas as well. For example: If you let a fax/data software application answer incoming calls, you will miss voice calls. If an answering machine answers calls, you will miss fax and data calls. If a person answers a call, the call may be mishandled as the person tries to route it to the appropriate application. None of these methods is acceptable, since each one results in lost calls. To overcome this dilemma, your ZyXEL modem provides an Extended Distinctive Ring (EDR) feature. Designed for single telephone-line residence use, EDR ensures that fax and data calls are handled appropriately, without interfering with voice calls. EDR's advanced technology allows your modem to detect both fax calling (CNG) tones and DTMF tones without physically answering a call: If a CNG tone is detected, your modem reports the RING or RING n to the software application, which can then request the modem to answer the call. C -133 If DTMF tones are detected, your modem reports the RING or RING n to the software application. Note: RING refers to a normal ring. RING n refer to the type of Distinctive Ring (Type 1, Type 2, or Type 3). As a result, voice, fax, and data calls will be handled appropriately when your modem is used with answering machines and voice telephones. The following example illustrates this advantage. Assume that you want to use an answering machine with your ZyXEL modem, and want to make sure you do not miss any voice or fax calls. You can configure your modem so it does not report regular rings to the communications software; this will prevent the software from instructing the modem to answer the telephone when the telephone rings. Then, when you receive a call: 1. The answering machine answers the telephone and plays a prerecorded voice message. 2. Once your modem detects that there are no more ring signals, it listens for a CNG tone or DTMF tones on the telephone line. 3. If an unattended fax machine is calling, it transmits its CNG tone for a certain period of time. When your modem detects the CNG tone, it immediately reports the RING to the software application. The software application can then issue the appropriate commands to have the modem answer the call and receive faxes. 4. Assume, however, that the remote caller is using a fax phone, which does not provide a CNG tone. In this case, the caller waits for a fax answer tone before pressing the START button on his fax machine to send a fax. In this case, the caller can press a designated key on his Touch-Tone telephone. The DTMF tone will activate the modem and instruct it to answer the fax call. This example demonstrates just one of the applications in which EDR can be used. There are many different ways to set your modem for both basic use and various extended applications. SETTING UP EDR EDR is specifically designed to be used in residences, where multiple telephones are installed. Once EDR is enabled, your modem enters EDR mode when the incoming rings stop. Your modem can then listen to the telephone line, and detect a CNG tone or the pressing of *, 0, or # on a Touch-Tone telephone. Your modem reports the CNG tone or DTMF tones as different types of rings. S-REGISTERS You can use modem registers S51 and S40 to set up your modem's EDR feature for your needs: S51 bit 2-0, 000 Disable EDR C -134 001 Enable EDR, single RING or RING n will be reported 010 Enable EDR, RING or RING n will be reported twice 011 Enable EDR, RING or RING n will be reported 3 times 100 Enable EDR, RING or RING n will be reported 4 times : : : 111 Enable EDR, RING or RING n will be reported 7 times S51 bit 5-3, 000 Disable CNG tone detection 001 Enable CNG tone detection report as RING 010 Enable CNG tone detection, report as RING 1 011 Enable CNG tone detection, report as RING 2 111 Enable CNG tone detection, report as RING 6 S40 bit 5-3, 000 Disable DTMF tone detection for EDR 001 Enable * detection and report as RING 010 Enable 0 detection and report as RING 1 or RING if only one ring type is enabled 100 Enable # detection and report as RING 2 or RING if only one ring type is enabled Note: You can enable more than one ring type by turning on more than one of the 3 bits. Note: If you need assistance setting modem register values, refer to your ZyXEL Modem User's Manual. Register S51 bit 2-0 is used to control the number of rings that the modem will report to the application software once the modem detects a CNG or DTMF tone. Make sure you set your software program to answer calls on the same number of rings specified by Register S51 bit 2-1 or fewer rings. For example, if Register S51 bit 2-0 tells your modem to answer a call after two rings are detected, set up your software program to also answer calls after two rings are detected. Figure C-2 shows the timing relationship between caller ID (if enabled), EDR, and the Ring Indicator signal on EIA pin 22. 1'st 2'nd 3'rd on off on off on ****--------****---------****------------------------------------ 3s 3s 3s 3s s7 timeout +------+----+-------+----+------+----+---------------------+---- RD EDR RD Figure C-2 CID: Caller ID task B -135 RD : Ring Detector task SA : EDR task When EDR is enabled and your modem detects a CNG or DTMF tone from a caller, the modem's auto-baud function is disabled; therefore, issuing a command at a different baud may prevent the modem from responding to any AT commands. In addition, if an AT command is sent and accepted before Register S7 times-out, as shown in Figure C-1, your modem disables the EDR function automatically. By default, Register S7 is set to 60 seconds. APPLICATION EXAMPLE In the previous example, an answering machine was installed with a ZyXEL modem. In this example, we will use ZFAX as our fax receive application, and have ZFAX answer only fax calls. To achieve this task: 1. Set ZFAX's Ring Counter option to answer on 1 ring (see page ). 2. Set Register S51.0=1 to: enable EDR and report RING once. 3. Set Register S51.3=1 to: enable the detection of a fax CNG tone and report it as RING. 4. Set Register S40.3=1 to: Enable regular Distinctive Ring type 1. The modem will not report this ring type as a normal ring, so ZFAX will not answer the call unless EDR is reported. Enable the detection of the DTMF tone * and report it as RING in case the remote fax machine does not generate a CNG tone. In your answering machine message you can ask fax callers to press * on their Touch-Tone telephones when they want to send a fax. 5. Save the settings in a profile and reset the modem from this profile (for example, type AT&W0Z0 and press <Enter>). C -136 APPENDIX D USING THE ZYVOICE SWITCH BOX This appendix describes how to install the ZyVoice Switch Box and use it with your ZyXEL modem and ZFAX. If you do not have a ZyVoice Switch Box, you can skip this appendix. OVERVIEW ZyXEL U-Series modems are the only ultra high-speed modems offering digitized voice capabilities with speech compression. ZyXEL modems are primarily designed to be used as data communication devices. In fact, their advanced digitized voice capabilities prompt many users to include ZyXEL modems in their voice systems. There are various ways you can make the modem operate for voice recording and as a voice playback system. If you have a second telephone line in your home or office, you can call the modem to make your recording. Alternatively, you can use your phone's intercom to make the recording. To record in the absence of these options, you would need to: 1. Unplug the handset from your telephone. 2. Disconnect the line from the modem's Line jack. 3. Plug the handset cord in to the modem's Line jack. 4. Speak into the earpiece of the handset. There are some variations to playing back messages that are stored in your system. In most cases, you would play them back from the modem's built-in speaker. This works best with an external modem in a relatively quiet environment. If the output does not meet your requirements, you can connect the telephone handset to the modem the same way you would to record a message. With the ZyVoice Switch Box, you can record a voice message by pressing a button and speaking directly into the telephone handset that connects to the Switch Box. This eliminates having to plug a telephone handset into the back of the modem. ZYVOICE SWITCH BOX DESCRIPTION The following sections describe the ZyVoice Switch Box features. Each feature is numbered according to its depiction in Figure D-2. 1. ZyVoice Switch Box NORM/VOICE button activates Normal mode or Voice recording/playing mode. In Voice mode, the telephone is connected to the modem Line (7). This setup prevents the modem from making any calls because it connects to the outside line only when the button is in the NORM position. 2. ZyVoice Switch Box LED is turned off when the NORM/VOICE button is in the NORM position. It stays on when the button is in the VOICE position. Note: When the ZyVoice Switch Box is not being used for voice playback or recording, the NORM/VOICE button should always stay in the OUT (NORM) position; and the LED (2) should be off. D -137 3. ZyVoice Switch Box DIAL UP LINE jack connects to the telephone line from the wall jack. 4. ZyVoice Switch Box POWER jack connects to the Y connector cable (12). It can also accept regular AC or DC power input between 9V and 20V as long as the power supply unit uses the same style jack. 5. ZyVoice Switch Box PHONE jack (Telephone jack, 5) is used to connect any telephone set, fax machine or answering machine to the modem. 6. ZyVoice Switch Box M.PH jack (Modem Phone jack) is used to connect the Phone jack at the back of a modem (17) to the phone. The appropriate cable (8) is provided. 7. ZyVoice Switch Box M.LINE jack (Modem Line jack) is used to connect the Line jack at the back of a modem (16) to the phone. The appropriate cable (8) is provided. 8. Two short phone cords are used to connect (6)-(17) and (7)-(16) if distances allow. 9. Y connector provides power to the ZyVoice Switch Box from an existing ZyXEL power adapter (without the need of an extra power adapter). 10. Y connector 3-prong male (10) is used to connect the Power jack to the back of the U-Series modem (15). 11. Y connector 3-prong female takes output from a ZyXEL power adapter (14) and sends it to the modem. 12. Y connector round power connector, female, connects to the ZyVoice Switch Box Power jack (4). 13. ZyXEL power adapter (not included with ZyVoice Switch Box ). 14. ZyXEL power adapter 3-prong male jack with AC 20V output attaches to the Y connector (11). 15. ZyXEL modem's POWER jack, female, takes power input from the Y connector (10). 16. ZyXEL modem's LINE jack (16) connects to the M.LINE jack (7) on the ZyVoice Switch Box. 17. ZyXEL modem's PHONE jack (17) connects to the M.PH jack (6) on the ZyVoice Switch Box. SUPPORTED INPUT/OUTPUT DEVICES D -138 ZyXEL modems support three different types of voice output devices and two different types of voice input devices. Telco line or telephone line (input/output) supports input/output through the RJ-11 Line jack at the back of the modem. Select the Telco Line option when you use the ZyVoice Switch Box with your software. External microphone (input/output) supports input/output through the RJ-11 Line jack at the back of the modem. If necessary, the modem will amplify the signal to boost voice capabilities to an adequate level. Select this option when you plug a handset into the modem for recording. The voice quality with the external microphone is not as good as with the one described above since the modem amplifies noise as well as your voice. Internal speaker (output) outputs voice messages to the modem's internal speaker. To utilize the ZyVoice Switch Box, your software application needs to support the Telco Line or the Telephone Line. This option comes with all versions of ZFAX. However, it is not supported by earlier versions of VoiceWizard from Silver Soft, SuperVoice from Pacific Image, and MaxFax from Prometheus. If you bought your ZyVoice software before November 30, 1993, you will need a patch or an upgrade for your current application. The upgrade or patch is available from ZyXEL's BBS at (714) 693-0762, CompuServe GO ZyXEL , Internet ZyXEL FTP site - ftp.sdsc.edu, or other FTP sites with which you are familiar. If you do not have access to these information services, you can call ZyXEL at (714) 693-0808. We will be glad to mail the update you need. RECORDING VOICE MESSAGES Use the following procedure to record voice messages using the ZyVoice Switch Box. Note: If a number appears within a step, such as the number (1) in step 2 of this procedure, it refers to an item shown in Figure D-2. 1. Activate ZFAX's voice recording function. Make sure Telephone Set is selected for Channel. 2. Push the NORM/VOICE button (1) to the IN position (VOICE mode) and make sure the green LED (2) is on. 3. Use the telephone that connects to the PHONE jack on the ZyVoice Switch Box (5) and speak into the mouthpiece of the handset. 4. When you are finished recording, push the NORM/VOICE button (1) on the ZyVoice Switch Box to the OUT position (NORM mode) and make sure the green LED (2) is off. Note: Make sure the NORM/VOICE button (1) is returned to the OUT position (NORM mode) after you finish the recording; otherwise, the modem will not be able to answer or originate calls. D -139 PLAYING BACK VOICE MESSAGES Use the following procedure to play back voice messages using the ZyVoice Switch Box. Note: If a number appears within a step, such as the number (1) in step 2 of this procedure, it refers to an item shown in Figure D-2. 1. Activate ZFAX's voice recording function. Make sure Telephone Set is selected for Channel. 2. Push the NORM/VOICE button (1) to the IN position (VOICE mode) and make sure the green LED (2) is on. 3. Listen to the voice message using the telephone that connects to the PHONE jack of the ZyVoice Switch Box (5). Listen through the earpiece of the instrument. The voice message can also be played through the telephone's speaker if applicable. 4. When you finish listening, push the NORM/VOICE button (1) of the ZyVoice Switch Box to the OUT position (NORM mode). Make sure the green LED (2) is off. Note: Make sure the NORM/VOICE button (1) is returned to the OUT position (NORM mode) after you finish the recording (see Figure D-5); otherwise, the modem will not be able to answer or originate calls. USING YOUR FAX MACHINE AS A SCANNER If you own a fax machine, you can also use it as a scanner, so long as your application has a Manual Receive option. You can then perform the following procedure to use your fax machine as a scanner. Note: If a number appears within a step, such as the number (5) in step 1 of this procedure, it refers to an item shown in Figure D-2. 1. Have your fax machine connected to the PHONE jack (5) of the ZyVoice Switch Box. 2. Activate ZFAX's Manual Receive fax function. 3. Push the NORM/VOICE button (1) to the IN position (VOICE mode) and make sure the green LED (2) is on. 4. Feed the document to be scanned into the fax machine, pick up the handset and press the START button on your fax machine when you hear the dial tone. 5. You should be able to hear the modem handshaking with the fax machine. The connection is being established. 6. When finished, push the NORM/VOICE button (1) on the ZyVoice Switch Box to the OUT position (NORM mode). Make sure the green LED (2) is off. D -140 This procedure should work for most fax applications on most fax machines. If it does not work properly, it may be due to the timing when the NORM/VOICE button is pushed or when the START button on the fax machine is pushed. You can try different timing if it does not work properly. Note: Make sure the NORM/VOICE button (1) is returned to the OUT position (NORM mode) after you finish the recording (see Figure D-5); otherwise, the modem will not be able to answer or originate calls. USING YOUR FAX MACHINE AS A PRINTER Using the ZyVoice Switch Box, fax machine owners can also use their fax machines as a printer. Printing to your fax machine is the same as sending a fax from your computer, except that the modem does not make a phone call. The following procedure describes how to use your fax machine as a printer. Note: If a number appears within a step, such as the number (5) in step 1 of this procedure, it refers to an item shown in Figure D-2. 1. Have your fax machine connected to the PHONE jack (5) of your ZyVoice Switch Box. 2. On your computer, prepare the document to be printed the same way you would prepare a fax. 3. Activate ZFAX's Send Fax function. You can enter any fax number or leave the fax number blank. 4. Once you see the OH light on the modem turn on, the modem has gone off-hook. Immediately push the NORM/VOICE button (1) on the ZyVoice Switch Box to the IN position (VOICE mode). Make sure the green LED (2) is on. 5. Pick up the fax machine's telephone handset and push the fax machine's START button. You should be able to hear the modem handshaking as the connection is being established. 6. When finished faxing, push the NORM/VOICE button (1) on the ZyVoice Switch Box to the OUT position (NORM mode). Make sure the green LED (2) is off. This should work for most fax applications on most fax machines. If it does not work properly, it may be due to the timing when the NORM/VOICE button is pushed or when the START button on the fax machine is pushed. You can try different timing if it does not work properly. Note: Make sure the NORM/VOICE button (1) is returned to the OUT position (NORM mode) after you finish the recording (see Figure D-5); otherwise, the modem will not be able to answer or originate calls. RECEIVING DATA IN PARALLEL WITH YOUR FAX MACHINE You can connect your ZyXEL modem and your fax machine to the same telephone line D -141 and have the modem answer data calls and the fax machine answer fax calls. 1. Connect your fax machine to the Switch Box as in the last two applications (see Figure D-6). 2. Enable Register S38 bit 4 on your ZyXEL modem. This can be done from any terminal program by sending the command ATS38.4=1 to your modem. To avoid setting the modem every time you turn it on, you may want to save the setting AT&WATZS0 to one of the user profiles. If your data communication program provides an initialization string, you can add this command to it. For more information, refer to your <MI>ZyXEL Modem User's Manual. 3. Set your modem to answer after the same number of rings as your fax machine. For example, if your fax machine answers after two rings, set your modem to answer after two rings. Most data applications allow you to set this parameter. 4. When a call is detected, both the modem and the fax machine go off-hook after the same number of rings. However, the modem will take control of the line first since it has the control by way of the connection. If the modem fails to make a connection, it will pass the line to your fax machine and a fax handshake will occur. D -142 APPENDIX E GLOSSARY ADPCM An abbreviation for Adaptive Delta Pulse Code Modulcation, a technique that ZFAX uses to convert voice recordings. ASCII Acronym for American Standard Code for Information Interchange, pronounced "AS-KEE." ASCII is a standard 8-bit code used for text storage and communication. The IBM PC and most microcomputers use ASCII. Auto-answer The ability to answer incoming calls without requiring your intervention. ZFAX provides a Ring Counter option in the System Setup screen that lets you specify the number of rings that must be received before a call is automatically answered. Bit An acronym for binary digit and represents a 0 or 1, which is the smallest unit of information that can be used in the binary number system between two pieces of equipment. Bps An abbreviation for bits per second, the basic unit of measure for serial data transmission. This is the number of bits of information transmitted in one second. For example, if your modem is operating at 14,400 bits per second, it can send or receive 14,400 binary digits of information every second. Caller ID A service available through some telephone companies, which lets you view a caller's telephone number. ZFAX displays the Caller ID information on the computer screen and logs it in the Caller ID Log. Caller ID Log A Log that ZFAX uses to keep track of callers that subscribe to the Caller ID service. CELP An acronym for Code Excited Linear Prediction, a compression method that ZFAX uses for voice recordings. Command line Contains the command instructing your computer to perform a certain function. You can type ZFAX commands at the DOS prompt and have ZFAX perform them. COM port An abbreviation for "communications port." A COM port is a serial port on your personal computer that connects the PC to serial devices. To avoid communication problems, every serial device connected to your computer must have its own unique COM port setting. Cover page A cover page is the first page in a fax document, and typically includes the date, the name of the person sending the fax document, and the name of the document's recipient. ZFAX lets you personalize cover pages by adding a company logo. E -143 Default A preset configuration setting. For example, your software uses portrait orientation as the default orientation for your documents. Distinctive Ring A service available from some telephone companies that lets you have several telephone numbers assigned to the same telephone line. The telephone company will provide a different ring signal for each telephone number being called. ZFAX and your ZyXEL fax/modem can distinguish between these Distinctive Rings, allowing you to instruct them to perform different functions based on the type of incoming ring detected. DOS Acronym for Disk Operating System. IBM and IBM-compatible personal computers have some form of DOS (MS-DOS, PC DOS, etc.) as their operating system. The DOS operating system controls the way your PC loads programs into memory, stores information on the hard disk, and communicates with peripheral devices such as your fax/modem. FaxBack A service that lets you dial a telephone number and obtain a fax on demand. ZFAX provides a FaxBack service that lets callers choose from up to 10 faxes you have defined for that purpose. Fax In Log A Log that keeps a chronological record of faxes received from remote fax machines and fax/modems. Fax Out Log A Log that keeps a chronological record of faxes that you send, or try to send, to remote fax machines. Group Dial A feature that simplifies dialing by allowing you to place multiple members into a group. Then, when you want to send a document to each member of a group, you need only instruct ZFAX to dial the group. This feature saves you valuable time and is extremely useful if you frequently send documents to the same members of a group. ITU-T An abbreviation for International Telecommunications Union -- Telecommunications (Standardization Section), an international standards organization formerly known as CCITT. Legal size Paper that measures 8 inches wide by 14 inches long. Letter size Paper that measures 8 inches wide by 11 inches long. LPT An abbreviation for line printer. LPT is the standard way of addressing parallel ports on IBM and IBM-compatible personal computers. If a computer has one parallel port, the port is typically configured as LPT1. Off-hook E -144 A telephone that is in use is said to be off-hook. Similarly, when your fax/modem is accessing the telephone line, it is said to be off-hook. On-hook A telephone that is not in use is said to be on-hook. Similarly, when your fax/modem is not accessing the telephone line, it is said to be on-hook. PBX An abbreviation for Private Branch Exchange. A PBX is a telephone-switching system on the user's premises that connects private telephones to each other and to the public telephone network. To access a telephone line outside a PBX, a number (typically 9) must be dialed; a short pause may occur before the outside telephone line can be accessed. Phone Book A Phone Book is a collection of single recipients and groups that you frequently call. Port A connector found on electronic devices, such as your fax/modem and most personal computers, through which data is transmitted. Pulse dialing A dialing method in which telephone numbers are sent as pulses over the telephone line. Rotary telephones use pulse dialing. RAM An acronym for Random Access Memory, computer memory that stores data and programs while the computer is in use. Data can be read from RAM and written to RAM. Resolution The amount of space between each scanned line. To ensure that your transmitted documents are received with maximum clarity, ZFAX lets you adjust the resolution for the faxes you send. RS-232 The recommended standard interface between computers and serial devices such as your fax/modem. The number is assigned by the Electronic Industries Association, a standards organization in the U.S.A. that specializes in the electrical and functional characteristics of interface equipment. Scheduled sending The ability to send documents at a scheduled date and time. ZFAX lets you automatically send documents when telephone-line charges are at their lowest, usually late at night and on weekends. This feature is also useful if you want to send a document to a remote fax machine or fax/modem that is only on during certain hours. Serial A type of communication between two pieces of equipment in which information is transmitted one bit at a time. Tone dialing A dialing method where telephone numbers are sent as tones over the telephone line. Touch-Tone telephones use tone dialing. E -145 Voice Message Log A Log that keeps a chronological record of the voice messages you receive. Windows Windows is a product developed by Microsoft that lets you run multiple applications at the same time and transfer information between them. ZMODEM A protocol used to exchange data files between two modems. If the data connection between the two modems is broken, ZMODEM allows the data transfer to continue where it left off once the data connection between the two modems is reestablished. E -146