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5. Operation This chapter describes in detail each of the menu and submenu options. There are six main menu options: Phone, Messages, Activate, Control, Help, and Options. Each is listed below with each of their submenu functions fully detailed. Use the ARROW keys, the first letter of the menu or submenu command, or the mouse to select the choices. Use the ESCAPE key to return to the previous menu. Pressing ESCAPE from the Main Menu (no pull down window displayed) exits ANSWER. Also, at any time during message recording or playing, a keyboard press will stop the process. If the key is a valid Touch-Tone button, it will be interpreted as such. In addition, the keyboard numbers may be pressed in response to any Touch-Tone prompt. 5.1 Phone This menu provides direct manual control over the phone interface. 5.1.1 On Hook Manually puts the telephone line on hook - hangs up phone. The status of the phone hook is displayed on the status line. 5.1.2 Off Hook Manually takes the telephone off hook - picks up phone. This will terminate any data connection by lowering DTR, waiting one second, and raising DTR. 5.1.3 Dial Simply dials a number (up to 16 digits) with no conditions. Commands the VMC to dial a number and waits for an OK response, then returns control to the menu. If a CONNECT code is received, then the Terminal mode is entered. If a keyboard key is pressed, or a timeout (35 seconds) occurs waiting for a response, the dialing is aborted. 5.1.4 Flash Places the phone on hook for 1 second, then off hook. 5.1.5 Terminal Mode Data Communications Terminal. Provides a raw terminal mode for use in calling out via data communications. Commands available in the terminal mode are ALT-X to exit, ALT-D for dialing menu, ALT-C to clear the screen, ALT-H to hang-up. ALT-F4 to shell to DOS, PAGE-UP to send a file by calling PAGEUP.BAT, and PAGE-DN to receive a file by calling PAGEDN.BAT. For diagnostics, ALT-N performs a "receive Touch-Tone" test. In this mode, any Touch- Tone received will be displayed. ALT-T performs a "tone" test. In this mode, press a number from 0 to 7 to hear that tone played. The communications parameters are set to 19200,N,8,1. The Online/Offline indicator on the status line continually reflects the status of Data Carrier Detect (DCD). 5.2 Messages Because most modems do not have external speakers or microphones, the telephone receiver is used to play and record messages. In order to play and record messages with the telephone receiver, it must be taken off hook and in order to silence the dialtone, a single digit is dialed every 15 seconds by the modem. For some installations, an external box is available will simulate the phone line power so that dialing is not necessary. Also, if the modem or VMC is called from another telephone number, message recording and playing may proceed without dialing. If the modem is already off hook before going into play or record mode, it will not dial every 15 seconds. If the modem is on hook, it will dial digit 4 every 15 seconds. 5.2.1 Play Manually plays any file as specified. The default extension for voice files is *.bin. 5.2.2 Record Manually records any file as specified. If a sound card is detected, it will be used. If the Null Phone Number is not blank, it will be dialed instead of the single digit 4. No file is saved if no voice is recorded or an error occurs. A "Recording" Status is displayed on the status line. If a Touch- Tone button is pressed, a keyboard key is pressed, or a 3 (programmable) second silence period is detected, the recording is stopped. 5.2.3 InComing Allows you to review incoming messages, play them, and delete them as appropriate. All incoming messages begin with "ICM" and end with ".BIN" with the message number in between, for example, "ICM1.BIN". When incoming calls are recorded, the first available ICM number is used. For example, if ICM1.BIN and ICM3.BIN exist, but ICM2.BIN was previously deleted, the next recorded incoming message will be ICM2.BIN. The Call Log (CALLS.LOG) keeps record of all incoming messages. 5.2.3.1 Play Selectively plays an incoming message from the ICM directory. If the VMC or modem is already off hook, the message will just be played. If not, it is taken off hook, a single digit number is dialed, the message is played, and the modem is placed on hook. However, if a sound card is detected, the message is played through it instead. 5.2.3.2 Call Log Displays a record of incoming call activity. Use PAGE-UP, PAGE- DN, HOME, and END to move through the log file (an ASCII text file named CALLS.LOG). 5.2.3.3 Times/Dates Displays the date and time stamp of incoming message files. 5.2.3.4 Delete Removes an incoming message from the hard disk. The number of incoming calls is displayed in the lower right hand corner of the screen and will be updated. You should check incoming messages often and delete them as soon as you can since they can very quickly fill up the hard disk. Keep an eye on the "Free Disk Space" box. If the free space gets too low, the box will turn red and an audible beep will be played periodically. 5.2.3.5 Record Locally records an incoming message. The selection box automatically selects the next unrecorded ICM number and increments the counter if the recording was successful and it was a new message. 5.2.4 OutGoing Outgoing Message Management. Allows you to play, record, and edit outgoing messages. 5.2.4.1 Record Record an outgoing message. Outgoing messages must begin with "OGM" and end with ".BIN" and have the appropriate number in between. For example "OGM1.BIN". The selection box automatically selects the next unrecorded OGM number, and increments the counter if the recording was successful and it was a new message. 5.2.4.2 Select Selects an outgoing message for manipulation. (This function performs nothing at this time). 5.2.4.3 Edit Edits an outgoing message. This option allows you to enter up to four lines of text related to the selected outgoing message. This text may be the exact wording you want in the message. This allows you to read the text while recording the message. After entering the text, simply press the F9 key to begin recording. To hear the message played back, press the F10 key. You may advance and rewind through the message by using the ARROW keys. As you do this, the file counter will be updated which indicates the file position in increments of the Card Frequency divided by ten (Freq/10). You may begin recording over the current position in the outgoing message allowing you to redo parts of the message. 5.2.4.4 Delete Deletes any outgoing message. This also removes any text, any programming that was entered for the selected outgoing message, and updates the ogm counter. 5.2.4.5 Play Plays any outgoing message. 5.2.5 Examine Allows you to view recorded messages in a graphic "OSCILLOSCOPE" form and in a "FREQUENCY DOMAIN" mode. Also provides a diagnostic menu for displaying the comm port, or VMC status. 5.2.5.1 Graphic Editor Graphically displays any message file in a "Time Domain" or "Oscilloscope" form. This form is time (across) verses amplitude (up). You may use the ARROW keys (RIGHT, LEFT, UP, and DOWN) to move the graphic cursor 100 steps, the PAGE-UP and PAGE-DN keys to scroll an entire page, the HOME and END keys to move from one side of the screen to the other, and the CTRL-HOME and CTRL-END keys to move from the beginning of the file to the end of the file. You may mark a block of the file by positioning the graphic cursor at the beginning of the block an pressing '1'. Mark the end of the text by positioning the graphic cursor and pressing '2'. Write the block to a new file (called OUT.BIN) and pressing "shift-W" (upper case w). 5.2.5.2 Spectrum Analyzer Displays any message file in a "Frequency Domain" form, that is, frequency (across) by amplitude (up). Each channel represents 128 hertz. The display is updated as quickly as possible, but does not display in real time. 5.2.5.3 Diagnostics Comm Port Status or VMC Status. Displays the state of the serial port by displaying abbreviations for the flags in the UART's Modem Status Register and Line Status Register, and identifies the type of UART. The definitions of the abbreviations used are listed below. Press Escape to exit diagnostics. Modem Status Register (MSR) Line Status Register (LSR) --------------------------- -------------------------- DCTS Delta Clear-To-Send RXRD Received Data Ready DDSR Delta Data-Set-Ready OVRN Overrun Error DRNG Delta Ring Detect PARY Parity Error DDCD Delta Data-Carrier-DetectFRAM Framing Error CTS Clear-To-Send RBRK Received Break DSR Data-Set-Ready TXRD Transmit Ready RNG Ring Detect TXHE Transmit Hold Reg Empty DCD Data-Carrier-Detect For VMCs, the status is shown as below: 63 0 Status Register Single Bit Register Not Clock State of the Clock No DTMF Status of the DTMF (Touch-Tone) Receiver Silence Status of the Silence Detector No Ring Status of the Ring Detector On Hook Status of the Hook 0 Amplitude of the audio Freq: 8000 hz Frequency of the Clock 5.3 Activate The activation menu is used to invoke one of the four modes of operation. Each of these modes can be invoked directly from the command line. For more information on command line parameters, see chapter 8. 5.3.1 Answering Machine This is the Personal Answering Machine. In this mode, a specified outgoing message is played for every call, after which the caller will be allowed to leave a message limited by a maximum number of seconds. If the caller hangs up, or if 3 seconds of silence occurs, or the FFT routines detect a dialtone, then the session will be terminated. After the outgoing message or messages are played, a pause will occur to check for a special function requested by pressing a Touch-Tone button. After 4 seconds, the tone will be played to indicate to the caller to begin recording the incoming message. 5.3.1.1 Wait for Calls While waiting for calls, the screen is blanked after 10 seconds of inactivity. If a keyboard key is pressed or a ring is received, the screen is restored. Once the specified number of rings are received, the detected call is written to the log file. You may simulate reception of a call by pressing ALT-C. Pressing ESCAPE exits the Answer Mode. In the automatic mode, this section is skipped, but a call is still logged. 5.3.1.2 Answering the Phone The phone is taken off hook. If the Control/Answer/Answer Mode is set to No, then the call proceeds with OGM delivery. If the Control/Answer/Answer Mode is set to Data, then a Data connection is attempted as follows. If the Control/Answer/Answer Mode is also set to Prompt, then the "PROMPT.BIN" message is played, otherwise it is not. If a Touch-Tone is received within the timeout, then the call proceeds with OGM delivery assuming a human caller. If a Touch-Tone is not received, then "ATA" is sent to the modem to attempt a Data connect. If a connect is received, then ANSWER drops with an errorlevel equal to the numeric result code of the connection. If no connect is made, then the phone is placed on hook and ANSWER returns to waiting for calls. If the Control/Answer/Answer Mode is set to Fax, then a Fax connection is attempted as follows. If the Control/Answer/Answer Mode is also set to Prompt, then the "PROMPT.BIN" message is played, otherwise it is not. If a Touch-Tone is received within the timeout, then the call proceeds with OGM delivery assuming a human caller. If a Touch-Tone is not received, then ANSWER drops with a Fax Code errorlevel of 33. 5.3.1.3 Outgoing Messages Delivery Each outgoing message which is active for the time of the call is played. For those modems or voice cards that detect Touch-Tone signals during message delivery, the reception of a Touch-Tone aborts the message delivery. Please note that if no OGMs are active, none are played and logged as having been played. 5.3.1.4 Listen for Touch-Tone Once all active OGMs are played, ANSWER waits a timeout period for a Touch-Tone to indicate one of the below special functions. 5.3.1.5 Page Operator If the caller presses '0' after the OGM delivery but before the ICM prompt Tone 3, the System Operator is paged. "PAGE.BIN" will be played, then a tone will be audible over the PC's speaker for a period of 30 seconds. If the System Operator does not respond, then the call proceeds with ICM recording. 5.3.1.6 Fax Code Errorlevel Exit If the caller presses '*' after the OGM delivery but before the ICM prompt Tone 3, ANSWER exits with the Fax Code errorlevel of 33. This is used to have the modem/fax card receive a fax. 5.3.1.7 Remote Mode If the caller presses '#' after the OGM delivery but before the ICM prompt Tone 3, the caller is prompted for the Remote Mode access code. This allows you to call ANSWER from another number and have it play all active incoming messages. You will hear a Tone 3, then you must then enter the access code ('5' is the default). If the access code matches, remote mode will be entered indicated by Tone 11. The "REMOTE.BIN" and "RMOPEN.BIN" messages are played. Then a Tone 3 is played and you may enter a Touch-Tone signal. At this point you have several options. Press '1' to hear each incoming message. ANSWER will beep a number of times equal to the number of active incoming messages and then play each one in succession. Press '5' to execute a batch file called REMOTE.BAT. Press '#' to delete all incoming messages. Press '*' to exit Remote Mode. If no Touch-Tone is received after a timeout, the "TIMEOUT.BIN" message is played. After several timeouts the call is terminated. Once the Remote Mode is completed, the "EDITDONE.BIN" message is played and ANSWER returns to waiting for calls. 5.3.1.8 Incoming Message Recording Tone 0 is played to indicate the ICM is being recorded. Then "ICMEDIT.BIN" is played. If no Touch-Tone is received, "TIMEOUT.BIN" is played. After several timeouts, the editing is completed and the message is saved. If '0' is received, "SAVED.BIN" is played and the editing is completed. If '1' is received, Tone 0 is sounded and the message is re-recorded. If '2' is received, the ICM is played back. If '3' is received, Tone 0 is played and the ICM is appended. If '*' is received, the ICM is erased and editing is competed. If the ESCAPE key is pressed, the session is canceled. Once the editing is completed, "EDITDONE.BIN" is played and the function returns. 5.3.1.9 Session Completion The "BYE.BIN" message is played. The phone is placed on hook and the system returns to waiting for calls if not in automatic mode. 5.3.2 Voice Mail Box This is the Voice Mail Box system. This allows several people to receive voice mail. Each person has a mail box number which the caller uses to direct voice mail to the person. To use this system, the callers must know the extension number they wish to leave messages to. Also, each person receiving messages has to have been assigned a voice mail box by the System Operator who maintains the voice mail box accounts. 5.3.2.1 Wait for Calls See Answering Machine/Wait for Calls. 5.3.2.2 Answering the Phone See Answering Machine/Wait for Calls. If a human caller is detected, the caller will be prompted with "VMOPEN.BIN" to enter the voice mail box number (extension), and Tone 3 will be sounded to prompt for an extension. If the caller enters an '*', the System Operator will be paged. If the extension is not recognized, "VMRETRY.BIN" will be played to prompt the caller to reenter the voice mail box number. The call proceeds with either the Mail Box Number prompt or the Edit Extension prompt. Once the session is complete, if not in automatic mode ANSWER returns to waiting for calls. 5.3.2.3 Mail Box Number Once the caller enters a valid mail box number, if the box holder has an introduction message, it will be played. Then Tone 3 will be sounded to indicate the ICM is being recorded. The caller will then be presented with the ICM edit menu. If the recording is successful, it will be saved to the ICM directory with the voice mail box naming convention. 5.3.2.4 Edit Extension If the Edit Extension code is entered, the caller is prompted for the mail box number to edit and a password for access. Then the caller is presented with "VMEDIT.BIN" editing menu. This allows mail box holders to retrieve their messages. The selections are '1' to delete the message, '2' to play the message, '3' to play next message, '4' to play previous message, or '#' to end editing. 5.3.3 Information Server This is the Menu'ed Answering Mode, used for information services and is controlled by the TREE.CFG file. This mode can be used by the caller to selectively receive information on a variety of different subjects. The caller may also leave messages in this mode. See Control/Information Server for information on the TREE.CFG configuration file. All menu message files listed in the TREE.CFG file must reside in the OGM directory. The same Wait for Calls and answering sequence as in the Answer Mode takes place here. If a voice call is received, the screen displays the Information Server Menu. The caller is presented with the "MAINMENU.BIN" message. Then the Tone 3 is sounded prompting the caller for a Touch-Tone. An '*' branches to the "BYE.BIN" branch which terminates the call. A '#' branches to the previous menu, or to "BYE.BIN" from the "MAINMENU.BIN". A '0' returns to the "MAINMENU.BIN". The '1' through '9' keys are defined in the TREE.CFG file (see Control/Information Server). After a timeout, "TIMEOUT.BIN" plays prompting the caller for a Touch-Tone. After several timeouts, the call is terminated. If a branch has no definition, "INVALID.BIN" is played. The entered key is repeated back to the caller ("NUMS.BIN"). Then the branch or key word function is called. 5.3.4 PhoneBook Dialer This is the OutDialer mode. ANSWER can be use as a redialer to call a number entered is a PhoneBook, or from a list of numbers, or a manually entered number. 5.3.4.1 PhoneBook Maintains a list of numbers for outdialing. See Control/PhoneBook for further information. 5.3.4.2 FileList Selects numbers from an ASCII text for outdialing. Each number is read from the file and a call is attempted (see Outgoing Calls below). If any call is unsuccessful, the dialing is aborted. If the call is successful, the Information Server is invoked. Note: This function could use some improvement. Namely, it shouldn't abort after an unsuccessful call, but should log success or failure to a file and continue. But since automated dialers are controversial, no further work is planned for this function. 5.3.4.3 Manual Manually dials a phone number and tries to connect. 5.3.4.3.1 Outgoing Calls The phone is taken off hook and checked for a dial tone. If none, then it aborts. Then it dials the number. If a keyboard key is pressed it aborts. If busy, it retries. If it times out, it retries. If it connects data, it returns success. If it gets a "VOICE" result it continues. If it "RINGS", it continues. If it detects a Touch-Tone, it aborts. If the call continues, the success is logged with date and time. 5.4 Control This menu allows you to set modes of operation. 5.4.1 Answering Machine Select the outgoing message to be played in the Answering Machine mode. Also, set the maximum number of seconds for incoming calls, set the number of rings to wait before answering, and set the remote access code. Select the code length and code for remote access. 5.4.1.1 OGM Number You may have up to sixteen different outgoing messages available to play to callers. These may be active depending on the day of the week and the time of the day. Any of these may be active at any one time. An outgoing message must be already recorded to become active. Use the UP/DOWN ARROW keys and the ENTER key to activate/deactivate outgoing messages. Use the RIGHT/LEFT ARROW keys and the 'Y' and 'N' keys to select the active days. Enter the beginning and end active times using the numeric keys. Times are in the 24 hour clock format so that hours after 12:00pm noon are greater than 12. For example, 3:00pm would be 15. Midnight is 0. It is possible to have several outgoing messages active at any one time. If the hours overlap for outgoing messages, they are each played sequentially. # Active M T W Th F Sa Su Hours Available 1 Yes Y Y Y Y Y Y Y 0 23 Yes 2 No N N N N N N N 0 0 No 3 No N N N N N N N 0 0 No 4 No N N N N N N N 0 0 No 5 No N N N N N N N 0 0 No 6 No N N N N N N N 0 0 No 7 No N N N N N N N 0 0 No 8 No N N N N N N N 0 0 No 9 No N N N N N N N 0 0 No 10 No N N N N N N N 0 0 No 11 No N N N N N N N 0 0 No 12 No N N N N N N N 0 0 No 13 No N N N N N N N 0 0 No 14 No N N N N N N N 0 0 No 15 No N N N N N N N 0 0 No 16 No N N N N N N N 0 0 No [ESC]:exit [RET]:toggle active [ARROWS]:move [Y/N]:days 5.4.1.2 Rings Enter the number of rings (1 to 9) to wait before answering the phone. 5.4.1.3 Remote Code Enter the secret access code length (1 to 8) and the code itself. Use this access code to call ANSWER while you're away. With this code, you may gain access to your incoming calls and delete them after listening to them. 5.4.1.4 Answer Mode a) Detect Data/Fax calls or Not (choices: D/F/N) b) Play PROMPT.BIN or not (choices Y/N) When set to detect Data or Fax calls, ANSWER will wait 5 seconds after answering the phone for a Touch-Tone. But when set to Prompt, ANSWER will first play "PROMPT.BIN" before waiting for the Touch-Tone. If received, voice interaction will continue. Else, ATA is sent to the modem. If a connect is received, ANSWER will exit with an errorlevel equal to the numeric result code of the connection or 33 if CONNECT FAX. See the modem User's Manual for the numeric result codes. 5.4.2 Voice Mail Box This feature allows several people receive private messages by assigning each person a voice mail box number and password. The Systems Operator sets up the voice mail accounts through this menu. 5.4.2.1 Extension Digits Enter the number of digits each voice mail box will require to access it. The minimum is 2 digits and the maximum is 9 digits. Please note that this establishes the maximum number of voice mail boxes are available. For 2 digit extensions, 99 boxes are possible. However, the maximum overall limit is 256 regardless of the number of digits used for extensions. If this is changed, the user database will have to be re-established. 5.4.2.2 Password Digits Enter the number of digits for the voice mail box owner's password required to access it. The minimum is 2 digits and the maximum is 9 digits. If this is changed, the user database will have to be re-established. 5.4.2.3 Edit Extension No. Enter the access code for voice mail box owners to access their voice mail boxes. This extension number is entered at the "Enter the extension you wish to reach" (VMOPEN.BIN) prompt by each of the mail box holders to access the play messages menu. 5.4.2.4 Incoming Msgs Examines InComing messages. 5.4.2.5 User/Extension Edit The System Operator assigns the voice mail boxes from this menu. Each mail box owner receives a mail box number, password, and may record an introduction message. The user database also contains the user's name and a phone number where the user can be reached. If the user database does not yet exist when this function is selected, the database will be created using the digit lengths set above for extension and password. If those lengths are changed after establishing the database, the database will have to be re-established. Follow these steps to re-establish the database: a) Delete the VMAIL.SYS and VMAIL.DEF files in the PGM directory. b) Set the Extension Digits and the Password Digits. 5.4.3 Information Server This menu offers three different methods of editing the TREE.CFG file, an ASCII text file which is used to control the operation of the Information Server by the use of keywords which are described under Edit Menu below. You may used any ASCII text editor to edit this file. An example configuration file is provided on the software distribution disk and contains an example of how to set up the Information Server menu structure. Several commands are available and each is used in the example. 5.4.3.1 Edit Menu This is a menu driven configuration file editor. When selected, it will prompt for the name of the configuration file to edit. Once a filename to edit is chosen, the file is read and a menu box is presented as shown below. Editing tree for Key Choice Previous TM [mainmenu.bin] [ bye.bin] 1 [ invalid.bin] [ ] 2 [ invalid.bin] [ ] 3 [ invalid.bin] [ ] 4 [ invalid.bin] [ ] 5 [ invalid.bin] [ ] 6 [ invalid.bin] [ ] 7 [ invalid.bin] [ ] 8 [ invalid.bin] [ ] 9 [ invalid.bin] [ ] 0 [ bye.bin] [ ] * [ bye.bin] [ ] # [mainmenu.bin] [ ] [ESC] [RET]:edit [ARROWS] [DEL] The menu box lists branch menu definitions for each Touch-Tone selection. Use the ESCAPE key to either back up one branch menu if any, or terminate the editing session and save the configuration file. Use the RETURN key to edit the branch menu definition. If no branch is yet defined, you will be prompted for a branch menu filename. The box is then redrawn for editing the branch menu definition. Use the ARROW keys to move between the branch menu selections. Use the DELETE key to remove a branch definition. 5.4.3.1.1 Top Menu (TM) The first line states "Editing tree for" and refers to the branch listed to the right of TM. Notice that "MAINMENU.BIN" is always the first menu. The second line states "Key Choice Previous". 5.4.3.1.2 Key The "Key" column refers to the Touch-Tone signal entered by the caller. Valid keys are '0' through '9', '*', and '#'. Notice that "INVALID.BIN" appears after each choice which does not yet have a branch menu defined. Also, "BYE.BIN" always appears after the '*'. This choice is offered to the caller at each branch menu and can be selected by the caller to "Abort" or terminate the call from any branch menu. Additionally, notice that the previous branch menu always appears after the '#'. This choice is offered to the caller at each branch menu can be selected by the caller to "Back up one menu" and return to the previous menu. 5.4.3.1.3 Choice The "Choice" column refers to the branch menu which is called when the Key is pressed. "INVALID.BIN" is automatically entered for any key which does not have a branch menu definition. 5.4.3.1.4 Previous The "Previous" column refers to the branch menu from which the current menu is called. Notice that "BYE.BIN" is always at the top of the Previous column. When the caller presses '#', control is returned to the branch menu at the bottom of this column. 5.4.3.1.5 Key Words The Information Server menu begins with MAINMENU.BIN. All selections from the MAINMENU must define branch menus. When editing a branch menu, pressing RETURN on a selection brings up the keyword box. Use the ARROW keys to select the desired keyword, or select "Edit Branch" to branch to a submenu. 5.4.3.1.5.1 Edit Branch Creates a new branch menu or edits an existing branch menu definition. From the MAINMENU, branch menu filenames are possible. From branch menus, additional branch menu filenames and key words are possible. You must first record the branch menu message and place it in the OGM directory. 5.4.3.1.5.2 Record When the caller selects a key with this keyword as its choice, ANSWER records an incoming message and saves it to the ICM directory with the normal ICM naming convention and the ICM number counter is incremented. 5.4.3.1.5.3 Playback When the caller selects a key with this keyword as its choice, ANSWER records a temporary message in the TEMP directory, plays it back to the caller, then deletes it. 5.4.3.1.5.4 Yell When the caller selects a key with this keyword as its choice, ANSWER yells for (pages) the System Operator. If there is no answer within a timeout, the caller is informed that the System Operator is unavailable. 5.4.3.1.5.5 Exit When the caller selects a key with this keyword as its choice, ANSWER terminates the call (branches to "BYE.BIN"). 5.4.3.1.5.6 Remote When the caller selects a key with this keyword as its choice, ANSWER enters the remote mode (see Activate/Answer/Remote Mode). 5.4.3.1.5.7 GetDTMF When the caller selects a key with this keyword as its choice, ANSWER prompts the caller for a DTMF (Touch-Tone) signal. 5.4.3.1.5.8 GetFAX When the caller selects a key with this keyword as its choice, ANSWER drops with a Fax Code errorlevel of 33. 5.4.3.1.5.9 GetCode When the caller selects a key with this keyword as its choice, ANSWER prompts the caller for a code of a specified length with Tone 0. If the code is valid, then the code is repeated back to the caller ("NUMS.BIN"). Then "ICMEDIT.BIN" is played. If no Touch-Tone is received, then "TIMEOUT.BIN" is played. If '0' is received, "SAVED.BIN" is played and the code is recorded. If '1' is received, Tone 0 is sounded and the caller should re-enter the code. If '2' is pressed, the code is repeated back. If '*' is received, "EDITDONE" is played and this function returns. 5.4.3.1.5.10 GiveCode When the caller selects a key with this keyword as its choice, ANSWER generates and logs a unique code and says it out loud to the caller. A random code of a specified length is generated consisting of digits from '0' to '9'. This is repeated until the code does not already appear in the GIVECODE.DAT (which is in the PGM directory) text file. The code is then saved to GIVECODE.DAT file. The configuration file is scanned for the keyword CodeDir. If found, the directory name which follows it on the same line after one or more spaces or tabs, as a filename equal to the code (for example, 01234567.LOG). If the keyword is not found, the file is saved to the PGM directory. The file will contain the date and time followed by "Gave Code: nnnnnnnn". The code will then be spoken out loud to the caller. Then "GIVECODE.BIN" will be played, then Tone 3 sounded, giving the caller an option to hear the code again. Pressing '1' causes the code to be played again. Pressing '2', '*', '#', or '0' causes "SAVED.BIN" to be played and the function to return. 5.4.3.1.5.11 VMail When the caller selects a key with this keyword as its choice, ANSWER switches to the Voice Mail Box mode. 5.4.3.2 TED Editor Edits the TREE.CFG file. The editor commands are listed below. The keywords and configuration file format are described above in "Edit Menu". F1 : Exit editor without saving changes. F2 : Undo the last deletion. F3 : Print the text to the printer. F4 : Mark off text for cut. F5 : Cut marked off text. F6 : Paste text that was marked and cut. F7 : Exit and save changes. F8 : Delete from cursor to end of line. F9 : Find occurrence of string. F10: Undelete Last. 5.4.3.3 Other Editor (unavailable at this time) 5.4.4 PhoneBook Dialer Edits phonebook entries. There are 256 possible entries. Each entry contains the following editable fields. Type Name Code ###-###-#### Script Last Call ____ ____ ____ ____________ ______ _________ 5.4.4.1 Type Type is VOICE, DATA, or FAX and determines how ANSWER should act once the phone has been answered at the other end. If the type is VOICE, and the call is successful, then the Information Server is invoked. If the type is DATA and the call is successful, then the Terminal Mode is invoked. If the type is FAX and the call is successful, ANSWER exits with the Fax Code errorlevel of 33. 5.4.4.2 Name Name is an ASCII field identifying the entry. This field is not used by ANSWER, but is provided for your use to identify the entry. 5.4.4.3 Code Code is the dialing prefix code. See Dial Options. This can be used to enter a dialing prefix like 9, or 1-619-, or whatever is needed to completely dial the number. 5.4.4.4 Number ###-###-#### is the telephone number. Enter only the digits required to complete the call. 5.4.4.5 Script and Last Called Script and Last Called are not used at present. 5.4.4.6 Dial Options This menu is used to enter long distance dialing codes. Also, you can enter your local area code here. 5.4.4.6.1 Enter dialing prefix codes. 5.4.4.6.2 Enter redial pause delay length. 5.4.4.6.3 Enter the null connect telephone number. 5.4.4.6.4 Enter your local area code. 5.5 Help 5.5.1 Instant Help This menu displays the ASCII text file called ANSWER.HLP. You may use the HOME, END, PAGE-UP, and PAGE-DOWN keys. 5.6 Options 5.6.1 Colors You may customize your menu colors from this menu. Use the UP/DOWN ARROW keys to select the menu, the RIGHT/LEFT keys to select the boxes/text within the current menu, and the SPACEBAR to select the color for the current item. 5.6.2 Directory Select the directories for Program, Outgoing messages, Incoming messages, Temporary working directory, and Bin messages. If the specified directory does not exist, you will be asked if ANSWER should create the directory. All directories default to the current directory when ANSWER is run for the first time. 5.6.2.1 Program Tells ANSWER where to find its operating files. 5.6.2.2 InComing Enter the directory in which to keep incoming messages (ICM*.BIN and voice mail box messages). 5.6.2.3 OutGoing Enter the directory in which to keep outgoing messages (OGM*.BIN and Information Server voice messages). 5.6.2.4 Temporary Enter the directory in which to write temporary files. 5.6.2.5 Bin Enter the directory in which to keep the required operating voice files (all pre-recorded voice files). 5.6.3 Hardware 5.6.3.1 Addresses Select the base address / irq pair for the modem or VMC hardware. Refer to the modem or VMC User's Manual for possible address and interrupt settings. See Chapter 4 Setup/Address/Table 1 for more information on hardware address. 5.6.3.2 Mouse Enables/disables and sets the mouse sensitivity. 5.6.3.3 Zero Level Adjusts the level at which ANSWER decides there is no audio and stops recording. Press ESCAPE to abort. Use the ARROW keys to increase or decrease the level. You should set the threshold level shown as a decimal number in white to equal the noise level shown as a decimal number in red. Press RETURN to select the current level and perform the Voice Test. The voice test will sample the noise level of the phone line and will display a vertical white line to the left of the threshold level line. Press any key when you're finished with the test. You may want to re-adjust the level and perform the test again. When finished, press ESCAPE. This test does not apply to the ZyXEL since it performs zero level detection internally. 5.6.4 Messages Sets some message record/play options. 5.6.4.1 Limits Sets the maximum number of seconds for incoming messages (ICMs). 5.6.4.2 Buffers Set the size of RAM buffer to be used during message playback and record. When using the no interrupt method for messages, an audible gap can be heard in the message while ANSWER reads or writes to or from the hard disk. Use this option to reduce the amount of gap. 5.6.5 Tones ANSWER can be programmed to use eight different tones during its operation. In this menu, you can program the tones. A treble and bass clef are used to display the notes. Each tone has eight notes. Use the ARROW keys to select the pitch of the notes, and the plus "+" and minus "-" keys to select the duration of the notes. Use the page up "PG-UP" and page down "PG-DN" keys to select the different tones.