home
***
CD-ROM
|
disk
|
FTP
|
other
***
search
/
Share Gallery 1
/
share_gal_1.zip
/
share_gal_1
/
CO
/
CO022.ZIP
/
TAPDOC.EXE
/
TAPDOC.1
< prev
next >
Wrap
Text File
|
1990-09-28
|
13KB
|
304 lines
Section 1 -- Vital Information
Start Here! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
New TAPCIS Users . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Upgrading TAPCIS Users . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Command Conventions . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Recording the Registration . . . . . . . . . . . . . . . . . . . . . . 1-2
90-Day Satisfaction Guarantee . . . . . . . . . . . . . . . . . . . . 1-2
Shareware Trial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
New User Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Requirements & Limitations . . . . . . . . . . . . . . . . . . . . . . . 1-5
TAPCIS(tm) Documentation Copyright (c) 1990, Support Group, Inc.
800-USA-GROUP, 301-387-4500
========================================================================
Start Here!
========================================================================
Whether you are an old hand or someone who has never been "online," we know
that you are anxious to get started. We'll try to make the setup process as
painless and quick as possible. If you're like us, you start with the program,
get as far as you can until you get stuck, and then turn to the documentation.
To those of you who have already tried and failed, welcome back to the start!
Here's a little bit of advice:
****> You will find TAPCIS an easy program to use day-to-day. However, the set
up is extremely particular. We must install the files on your computer,
tell TAPCIS how to talk to your modem, get your modem to talk to
CompuServe, configure CompuServe to work with TAPCIS, and join the
forums you want to visit. This is not hard, and it doesn't take long.
But the sequence is important. Skipping any step will keep TAPCIS from
working properly.
------------------------------------
New TAPCIS Users
Follow with the documentation carefully until you are set up and reading and
writing messages in CompuServe Mail and in at least one forum. Once you have
set up the program and learned the rudiments, you may never need this documen-
tation again.
TAPCIS includes a free IntroPak with a CompuServe account number, password,
and $15 usage credit. If you are already a CompuServe subscriber, you should
skip the IntroPak sign-up sections that don't apply to you. Unfortunately, you
cannot use the $15 credit with an existing account.
------------------------------------
Upgrading TAPCIS Users
If you have been using a previous version of TAPCIS, be sure to backup your
existing files before installing the new version. Then, install the program
following the instructions in this manual and read the file CHANGES.TAP for
more information on new features and special details applicable to upgrading
from an earlier version.
Shareware users running the same version of the software need not install the
disks of the registered version but must follow the instructions for recording
the registration number.
------------------------------------
Command Conventions
TAPCIS commands are shown in the documentation in angle brackets. For example,
the command to write a message is <W>rite, and you would press <W> from the
main TAPCIS menu. Sometimes the shift, control, and alt keys are used in
combination with other keys. Both <Ctrl-K> and <^K> mean to hold down the
control key (usually marked Ctrl on the keyboard) and then press the letter K.
<Alt-F1> means to hold the alt key and press the F1 function key.
TAPCIS Vital Information 1-1
========================================================================
Registration
========================================================================
Once you have paid the license fee for this software, you will have a fully
registered version for a single user. You should have received a registration
number with your printed copy of the documentation. The registration number is
located on a label on the TAPCIS package, on the packing slip (if you
purchased from Support Group), on the inside front cover of the manual, or on
your original program disk label for versions prior to 5.3. You will need this
number when you install the program and register your purchase in the TAPCIS
Forum on CompuServe.
If the registration number on your main menu ends with a T, that means it is a
temporary registration number. TAPCIS will tell you that fact each time you
start the program. Be sure to enter your permanent registration number
following these instructions:
------------------------------------
Recording the Registration
This information will be provided to you with your fully registered copy of
TAPCIS.
------------------------------------
90-Day Satisfaction Guarantee
As a registered user you also have a 90-day money-back guarantee. If you are
not satisfied, return TAPCIS to the place of purchase for a full refund. You
must include your registration number, address, phone number, purchase price,
payment method (credit card or check), and the complete package including
disks with your return. Ship the package insured in case of loss. If the docu-
mentation is damaged, you will be charged replacement cost for the materials.
1-2 Vital Information TAPCIS
========================================================================
Shareware Trial
========================================================================
You may have procured this software from another source such as the libraries
on CompuServe, a BBS, a shareware disk vendor, a book, or from a friend.
That's fine! We encourage registered users to introduce new users to TAPCIS
by providing them with an unregistered copy. Try it out for up to 21 days, and
if you decide to continue using it, pay the license fee of $79. You'll receive
printed documentation and the current version on disk in return.
Shareware gives users a legal but limited trial period to test the software
before purchase. TAPCIS in shareware form is fully functional and completely
documented. However, telephone support is not available to unregistered users;
you must purchase the program (called "registering") before you can get
telephone support. Support is available for all users on the TAPCIS Forum (see
the Support section which follows).
You can register TAPCIS by electronic mail using MasterCard, Visa, or American
Express to user ID 74020,10, or by simply answering "Yes" to the registration
option when you start the program. The printed documentation and your
permanent registration number will be sent by mail. Registering the shareware
version still gives you 90 days from when you register to return the package
for a full refund. We're confident that you will find TAPCIS a terrific tool
that makes CompuServe access cost-effective and fun!
Support Group, Inc., is a member of the Association of Shareware Professionals
(ASP). ASP wants to make sure that the shareware principle works for you. If
you are unable to resolve a shareware-related problem with an ASP member by
contacting the member directly, ASP may be able to help. The ASP Ombudsman can
help you resolve a dispute or problem with an ASP member, but does not provide
technical support for members' products. Please write to the ASP Ombudsman at
P.O. Box 5786, Bellevue, WA 98006 or send a Compuserve Mail message to ASP
Ombudsman 70007,3536.
Support Group, Inc.
Lake Technology Park
McHenry, MD 21541 U.S.A
CompuServe 74020,10 (GO TAPCIS)
Phone (800) USA-GROUP (301) 387-4500 (301) 387-7322 (FAX)
TAPCIS Vital Information 1-3
========================================================================
Support
========================================================================
The program is supported through the TAPCIS Forum on CompuServe (GO TAPCIS).
All operational problems should be addressed to SYSOP in the forum. The
following sections should be used:
1. TAPCIS Q & A: General questions and answers on TAPCIS operation and
installation. Confidential messages can be addressed
to "*SYSOP" and sent as a "public" message that only
sysops can read.
2. Scripts & Tools: You can get help with scripts and find out about add-
on tools in this message section and accompanying
library.
3. Modems/HW/OS: If you are having trouble with your modem, hardware
(HW), or operating system (OS), leave a message in
this section. Hopefully one of the sysops or fellow
TAPCIS users will have similar equipment and be able
to offer some advice.
4. Problem reports: This section is for reports of cases where the
software has failed to work as expected.
5. Suggestion box: The development of TAPCIS revolves around the needs
and wants of our users. Please feel free to post
suggestions publicly in section 5 of the forum.
6. International: This is a special section for TAPCIS users outside the
U.S.
****> Be specific in your messages! Describe the hardware you are using
(especially the modem brand, model, speed, internal or external), the
TAPCIS version number from the main menu, the free RAM before TAPCIS is
loaded, and the phone number you are calling. If you are describing a
problem, we need the exact sequence of events, and the precise wording
of any error message or CompuServe response. You should test whether the
problem is repeatable if you eliminate all non-essential memory resident
programs and drivers.
------------------------------------
New User Help
The TAPCIS Forum is where you will get support for the product after you get
online. There is no extra charge for support beyond the normal CompuServe
access charges. Obviously, you cannot leave a message on the forum if you
cannot get online. Support Group, Inc., does provide toll-free support to
newly registered users during the 90-day guarantee period at 1-800-USA-GROUP.
Once you are set up and running properly, please address all questions in the
forum.
1-4 Vital Information TAPCIS
========================================================================
Requirements & Limitations
========================================================================
TAPCIS runs only on 100% IBM compatible machines. It requires approximately
384K of free RAM when running. You will need a modem, preferably Hayes AT
Command set compatible, and that modem should be properly installed before
trying to set up TAPCIS.
The documentation assumes a hard drive installed as drive C:, but you can use
any appropriate drive and subdirectory. TAPCIS will run on computers with at
least 720K of disk storage.
TAPCIS can run on a network drive as well, but be sure to have a registered
copy of the program for each user (quantity discounts are available). Each
user should be assigned a unique storage path, set of parameters (PARAMS.CIS
file), etc. The only "shareable" files are the TAPCIS program, help file, and
scripts.
TAPCIS will not share files with other applications. You may not, for example,
open a message file in a program outside of TAPCIS and then try to read or
write to the message file in TAPCIS. Doing so will result in a error and the
program will halt. If you operate under Desqview, Windows, or OS/2 (in the DOS
box), make sure not to access TAPCIS data files in more than one program at a
time.
TAPCIS can process message files up to 2000 messages and 255 "sessions" in
size. File library catalogs are limited to 2000 files per forum. Individual
CompuServe Mail messages cannot exceed 350 lines or they will have to be read
outside of TAPCIS. You are limited to 20 forums per parameter file. None of
these limits tend to pose problems for users. If you do have a problem or
question, there are ways to work around these limits. Feel free to drop a note
in the TAPCIS Forum for more information.
TAPCIS Vital Information 1-5