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QANALYST The First Professional Phone Bill Analyzer for Qmodem Version 2.0 Barn Owl Software P.O. Box #74, O'Fallon, IL 62269 voice: (618) 632-7345 BBS: (618) 398-5703 Copyright (c) 1988,89 by Barn Owl Software ┌─────────┐(tm) ┌─────┴───┐ │ ──│ │o │────────────────── │ ┌─────┴╨──┐ │ Association of │ │ ├─┘ Shareware └───┤ o │ Professionals ──────│ ║ │──────────────────── └────╨────┘ MEMBER Contents Legal notices 1 Qanalyst warranty · · · · · · · · · · · · · · · · 2 Evaluation copies 3 Disk vendors · · · · · · · · · · · · · · · · · · · 3 Colleges & teachers · · · · · · · · · · · · · · · 3 Registering Qanalyst 4 Volume discounts · · · · · · · · · · · · · · · · · 4 Chapter 1 Getting started 6 1.1 Requirements · · · · · · · · · · · · · · · · 6 1.2 Floppy drive users · · · · · · · · · · · · · 7 1.3 A word to the wise · · · · · · · · · · · · · 7 1.3.1 DOS 3.20 users · · · · · · · · · · · · · 7 1.4 Setting up Qmodem · · · · · · · · · · · · · · 8 1.4.1 Session logging · · · · · · · · · · · · 8 1.4.2 Date/time separators · · · · · · · · · · 8 1.5 Setting up Qanalyst · · · · · · · · · · · · · 8 1.6 Compatibility · · · · · · · · · · · · · · · · 9 1.6.1 Call Data Standard · · · · · · · · · · · 9 1.6.2 With other programs · · · · · · · · · · 9 1.6.3 Task/Omni/DESQView · · · · · · · · · · · 9 1.6.4 MicroSoft Windows · · · · · · · · · · · 9 1.6.5 DoubleDOS · · · · · · · · · · · · · · · 9 Chapter 2 Using Qanalyst 10 2.1 Command line summary · · · · · · · · · · · 10 2.2 Program initialization · · · · · · · · · · 11 Chapter 3 Main menu options 13 3.1 Verification mode · · · · · · · · · · · · · 13 3.2 Edit configuration mode · · · · · · · · · · 14 Chapter 4 Log file maintenance 16 4.1 Condense · · · · · · · · · · · · · · · · · 16 4.2 Remove · · · · · · · · · · · · · · · · · · 17 Chapter 5 Qanalyst reports 18 5.1 Sample reports · · · · · · · · · · · · · · 18 Chapter 6 Phone-rate file maintenance 19 6.1 Holiday schedule · · · · · · · · · · · · · 21 6.2 Local rates · · · · · · · · · · · · · · · · 22 6.3 Toll rates · · · · · · · · · · · · · · · · 25 6.4 Long-distance rates · · · · · · · · · · · · 26 6.5 Other rates · · · · · · · · · · · · · · · · 26 Chapter 7 Utility options 27 7.1 Editing the utility options · · · · · · · · 28 Appendix A Error messages 31 A.1 Regular error messages · · · · · · · · · · 31 A.2 Fatal error messages · · · · · · · · · · · 33 A.3 Exit codes · · · · · · · · · · · · · · · · 35 Appendix B Qanalyst v1.0 users 36 Appendix C Helpful hints 37 C.1 Invoking Qanalyst · · · · · · · · · · · · · 37 C.2 Last call? One phone number? · · · · · · · 37 C.3 Getting rates from Ma Bell · · · · · · · · 38 C.4 Get the correct time · · · · · · · · · · · 38 C.5 Shelling to DOS from Qmodem · · · · · · · · 39 C.6 Special calling problems · · · · · · · · · 39 C.7 Special phone rates · · · · · · · · · · · · 40 Appendix D Troubleshooting 41 D.1 Log file problems · · · · · · · · · · · · · 41 D.2 Qmodem log anomalies · · · · · · · · · · · 41 D.3 Phone-rate file problems · · · · · · · · · 42 D.4 Report problems · · · · · · · · · · · · · · 42 D.5 Modem problems · · · · · · · · · · · · · · 43 Appendix E Acknowledgments 45 E.1 Dedication · · · · · · · · · · · · · · · · 45 E.2 The beta testers · · · · · · · · · · · · · 45 E.3 Many thanx to · · · · · · · · · · · · · · · 45 Index 46 Figures Figure 3.1: Configuration screen · · · · · · · · · ·13 Figure 4.1: Sample maintenance messages · · · · · · ·16 Figure 5.1: Analysis status messages · · · · · · · ·18 Figure 6.1: Phone-rate menu · · · · · · · · · · · · ·19 Figure 6.2: Append-records status messages · · · · ·20 Figure 6.3: Holiday schedule screen · · · · · · · · ·21 Figure 6.4: Phone record screen · · · · · · · · · · ·23 Figure 7.1: Utility options screen · · · · · · · · ·27 Figure C.1: Sample QANALYST.SCR SCRipt file · · · · ·39 Tables Table 1.1: Mandatory Qanalyst files · · · · · · · · · 6 Table 1.2: Optional Qanalyst files · · · · · · · · · 6 Table A.1: Qanalyst exit codes · · · · · · · · · · ·35 Legal notices QANALYST Version 2.0 Barn Owl Software P.O. Box #74 O'Fallon, IL 62269 Voice line: (618) 632-7345, regular business hours Support BBS: (618) 398-5703, three modem lines supporting up to 9600 baud (USR HST) modems CompuServe: send an EasyPlex message to userID 74017,1344 GEnie: leave notes in QMODEM RoundTable, QANALYST subtopic Telex: send to 3762848. The first line of your message must read as "TO:EASYPLEX:74017,1344" Qanalyst software and documentation copyright (c) 1988,89 by Barn Owl Software. All rights reserved. Barn Owl Software is a member of the Association of Shareware Professionals. Qanalyst falls under ASP guidelines for shareware products. Barn Owl Software is in no way connected with The Forbin Project, Inc. except for being legally registered to use Qmodem software. Some Qanalyst versions may be incompatible with some Qmodem versions because of this. Any specific hardware/software names used in this manual are the (registered) trademarks of specific companies. ┌─────────┐(tm) ┌─────┴───┐ │ ──│ │o │────────────────── │ ┌─────┴╨──┐ │ Association of │ │ ├─┘ Shareware └───┤ o │ Professionals ──────│ ║ │──────────────────── └────╨────┘ MEMBER "This program is produced by a member of the Association of Shareware Professionals (ASP). ASP wants to make sure that the shareware principle works for you. If you are unable to resolve a shareware-related problem with an ASP member by contacting the member directly, ASP may be able to help. The ASP Ombudsman can help you resolve a dispute or problem with an ASP member, but does not provide technical support for members' products. Please Qanalyst v2.0 User Manual 2 write to the ASP Ombudsman at P.O. Box 5786, Bellevue, WA 98006 or send a Compuserve message via easyplex to ASP Ombudsman 70007,3536" Qanalyst warranty Qanalyst software and documentation are provided AS IS. It is provided to users under the shareware concept, in which users may test the program thoroughly before paying for it. Because of the diversity of conditions, hardware, and other software under which the program may be used, no warranty of fitness for a par- ticular purpose can be offered. Materials supplied by Barn Owl Software are warranted to be free of defects in material and workmanship for thirty (30) days from the date of receipt. Users may return defective materials during that time for replacement at no charge. We will reimburse you for the return postage as well. Evaluation copies 3 Evaluation copies You may try Qanalyst on a 30-day trial basis to determine if this program meets your needs. You must then either register the program or quit using it. You may not modify Qanalyst in any way that changes the pro- gram's computer instructions unless these methods are approved by Barn Owl Software. You may give UNMODIFIED copies of Qanalyst to others so they can evaluate it for their needs, subject to the same restrictions and conditions above. Disk vendors Barn Owl Software keeps a list of disk vendors who have been issued a master Qanalyst disk, and we keep vendors up to date at no cost. Just mail us a copy of your current catalog. We'll do the rest. (Our address is on page 1.) The Association of Shareware Professionals offers associate memberships for disk vendors. As they say, "membership has its privileges." You can get details by writing directly to the ASP, Attn: vendor memberships, P.O. Box 5786, Bellevue, WA 98006. Colleges & teachers Barn Owl Software will be happy to help teachers who offer courses on Qanalyst. We can supply master disks and/or manuals as course materials. Please contact us for details. Our address is on page 1. Qanalyst v2.0 User Manual 4 Registering Qanalyst If you want to keep using Qanalyst after your 30-day trial period, mail the registration form (page 5) with proper payment. Please register your copy of Qmodem before you register your copy of Qanalyst. Your Qanalyst registration will include the following: ■ No charge for using an upgrade. Your registration will be valid for ALL future versions of Qanalyst, period. ■ One year of BBS support at (618) 398-5703, voice support at (618) 632-7345, and newsletter support. ■ The latest version of Qanalyst is sent on disk. ■ Order disks & manuals anytime at the registered-user rate. ■ Help "beta test" future versions of Qanalyst if you wish, before they are publicly marketed. Volume discounts Corporate-wide licenses are available and can be tailored to your company's specific needs. Please contact Barn Owl Software for more details. Our address & phone numbers are listed on page 1. Normal volume discounts are as follows: 1 - 4 copies 0% discount 5 - 9 copies 10% discount 10 - 19 copies 20% discount 20 - 49 copies 30% discount 50 - 99 copies 40% discount 100 or more 50% discount Registering Qanalyst 5 Form QANALYST REGISTRATION 20101 (Registration is good for all future versions) Make checks payable to: (U.S. funds only) Barn Owl Software P.O. Box #74, O'Fallon, IL 62269 or use a credit card! We take MasterCard & Visa. Registration (disk incl.) @ $15.00 $_________ 3.5" diskette surcharge @ $1.65 $_________ Printed manual @ $7.50 $_________ Total $_________ Volume discounts are available if you purchase five or more copies. See page 4 for details. Name: _____________________________________ Date: ___________ Company: ________________________________________________________ Address: ________________________________________________________ ________________________________________________________ Tell us where you found Qanalyst! _________________________________________________ _________________________________________________ If paying by credit card: MasterCard ____ or Visa ____ Card Nmbr: ______________________________ Expires: _____________ Signature: __________________________________ Date: ___________ Any comments? Qanalyst v2.0 User Manual 6 Chapter 1 Getting started 1.1 Requirements Qanalyst will run on an IBM PC, XT, AT, PS/2, or compatible computer. You must use DOS 2.0 or better and have at least 190k of free memory. The following tables describe the necessary and the optional files which make up Qanalyst: Table 1.1: Mandatory Qanalyst files ───────────────────────────────────────────────────────────────── QANALYST.EXE The actual program QANALYST.OVR The program's "overlay" file SESSION.LOG A Qmodem v4.0 log file, but it can be any filename you choose ───────────────────────────────────────────────────────────────── Table 1.2: Optional Qanalyst files ───────────────────────────────────────────────────────────────── QANALYST.CFG Qanalyst configuration file, but it can be any filename you choose QANALYST.PRF CDS standard phone-rate file, but it can be any filename you choose QMODEM.CNF Qmodem v4.0 configuration file QANALYST.DOC Contains this documentation READ.ME! Contains late-breaking Qanalyst notes SAMPLE.BAT Runs a sample Qanalyst session SAMPLE.* The various sample files used by SAMPLE.BAT VENDOR.DOC A documentation file specifically for disk vendors DISCOUNT.DOC A documentation file specifically for people who need corporate-wide licenses or volume discounts WHATSNEW.DOC A documentation file telling what's new in Qanalyst LOWERIBM.EXE Changes IBM graphic characters in the QANALYST.DOC file so some Epson printer owners can print out the Qanalyst documentation LOWERIBM.DOC Contains the documentation for LOWERIBM.EXE ───────────────────────────────────────────────────────────────── Chapter 1, "Getting started" 7 1.2 Floppy drive users Qanalyst will work with a floppy drive system. The analysis requires only one sweep of the log file(s) and all data is stored in memory, so you won't be slowed too much by floppy drive access times. You may find it difficult to perform maintenance, though. Qanalyst will terminate with an error message if it runs out of room on the disk. (The program will warn you if it thinks there may not be enough room for it to do its job.) Be aware that Qmodem will turn off the log if it runs out of disk space. You may lose some important log entries and the log may become corrupted if this happens. Make sure you have enough disk space so the log file can grow while you're using Qmodem. 1.3 A word to the wise chronology (kra näl'a jee) n., ... 2. the arrangement of events, dates, etc. in the order of occurrence 3. a list or table of dates in their proper sequence ... ─── New World Dictionary, 2nd ed. Your log file must (repeat must) be correct if you expect Qanalyst to work right. This means you have to set the DOS date and time whenever you boot up. If you don't do this, your log file will show you made some calls on 1-1-80 just after midnight. That's not right! Please, don't change your DOS date or time while Qmodem is running. It will be reflected in your log file and that may mean trouble when it's Qanalyst's turn to use it. Qanalyst can check log files to make sure they were written in chronological order, if you want it to do so. See chapter 7. 1.3.1 DOS 3.20 users Some people who use DOS 3.20 may already know about a weird bug which doesn't change the DOS date when the clock strikes mid- night. Qanalyst will attempt to handle phone calls that continue past midnight if DOS 3.20 corrupted the log file, but the program may still terminate with an error message or produce an inaccu- rate report. We say "some" people may have this bug. DOS 3.21 corrected the problem but, for whatever reason, some DOSs tell applications they are operating under DOS 3.20. 1.4 Setting up Qmodem Qanalyst v2.0 is compatible ONLY with logs created by Qmodem version 4.0. It will not work properly with any logs produced by earlier versions and it may not work properly with logs created Qanalyst v2.0 User Manual 8 by later versions. Caution: if you're upgrading from an older Qmodem, start new log files! Don't keep appending to older- version logs, it'll just confuse Qanalyst. The Qmodem v4.0 log file format has three major problems in it that will affect Qanalyst. Please read appendix section D.2 for details. You should take special note if you use Qmodem's ALT-D manual dialing or Host Mode security callback features. 1.4.1 Session logging Qanalyst can only tell you about calls listed in your log file. You can save yourself from a lot of hassle by configuring Qmodem so it begins using the log file right when it starts up. Every call you make will then be recorded in your log. Use the Qmodem ALT-N/O/T/U command to set the "aUto start Log" option. Consult your Qmodem manual if you are unfamiliar with this. WARNING! Be careful when running Qanalyst from Qmodem's DOS shell! (Consult your Qmodem manual if you are unfamiliar with this.) Unpredictable things may happen if both programs try to use the same log file at the same time. Consult appendix section C.5 for details. 1.4.2 Date/time separators Qmodem v4.0 lets you alter the date/time string format. You can decide if dates will be written as "xx-xx-xx" or "xx/xx/xx", or even "xx█xx█xx". It's up to you. See chapter 7 if you use a date separator other than "/" or "-", or a time separator other than ":". 1.5 Setting up Qanalyst Qanalyst is pretty easy to install. Just copy all the files into your Qmodem directory, or create a new directory to hold the Qanalyst files. Data files can be placed in other directories if you wish. You're good to go if you know where the support files will be stored. You should check the utility options to make sure everything is set up the way you like. See chapter 7 for details. You can always get an accurate analysis of your modem usage, but you'll need to create phone-rate files if you want to study your modem expenditures. This is covered in a later section. There are a number of SAMPLE files included in the Qanalyst application. Feel free to play around! You can get a feeling of how Qanalyst works by entering "SAMPLE" at the DOS prompt. Chapter 1, "Getting started" 9 1.6 Compatibility 1.6.1 Call Data Standard Qanalyst is compatible with "CDS", the Call Data Standard, in that it reads & writes CDS phone-rate data files. However, it does not recognize CDS call history logs, nor does it work with CDS single-call files. We expect the Forbin Project will switch to the powerful CDS standard in a future version of Qmodem. We will then be able to provide complete CDS support. 1.6.2 With other programs At this time, we know of no other program specially designed to modify Qmodem v4.0 log files. However, we recommend that you refrain from using them. Qanalyst makes a few assumptions about Qmodem log files that other programs may ignore or approach from a different angle. 1.6.3 Task/Omni/DESQView Qanalyst is fully compatible with TaskView, OmniView, and DESQView. It will automatically adjust itself to work in any of these environments. Load Qanalyst like any program that writes screen data via the BIOS. (Consult your multitasking manual if you are unfamiliar with this.) Qanalyst needs at least 190k of memory to run. You should give it up to 640k if you can spare it because Qanalyst needs to "grow" in memory while it is working. 1.6.4 MicroSoft Windows When creating your .PIF file, specify that Qanalyst directly modifies the screen. Set the "KB required" value to 190k and set the "KB desired" value to 640k. (Consult your Windows manual if you are unfamiliar with this.) You can, however, declare that Qanalyst writes information to the screen via the BIOS as long as you invoke the program with the /B command-line option (see page 10). This special case lets you run Qanalyst as a "background" task while you're working on other projects in the foreground. 1.6.5 DoubleDOS Qanalyst is NOT fully compatible with DoubleDOS. If you try to run Qanalyst as the background task, you'll get intense screen bleed-thru. (Consult your DoubleDOS manual if you are unfamiliar with this.) You should run Qanalyst as the foreground task. You can, however, run Qanalyst in the background partition if you use the /B command-line option (see page 10). Qanalyst writes information to the screen via the BIOS in this instance, letting you work on another project in the foreground. Qanalyst v2.0 User Manual 10 Chapter 2 Using Qanalyst 2.1 Command line summary QANALYST [cfg-file] [options...] Qanalyst begins when you enter "QANALYST" at the DOS prompt. There are also quite a few options you can use to alter the way the program runs, but don't worry. Some options are for advanced concepts, and some may not even apply to you. cfg-file Qanalyst configuration filename. Qanalyst looks for QANALYST.CFG, but this option lets you specify another name. You can also specify a path if you wish. /8 Toggle 8x8 font. This option toggles the EGA/VGA "8x8" font to provide more than 25 lines on a screen. It only works if an EGA or VGA monitor is present. /B Batch file execution. Qanalyst asks you to confirm the current configuration before doing anything else. This option orders the program to use a configuration file as-is. Note: This options requires a cfg-file name, or QANALYST.CFG must be available where Qanalyst can find it (see page 11). /BL Last-call analysis. Reports cover only the last call you made. This option implies batch file execution. See appendix section C.2 for further details. /BS[ph#] Single-number analysis. Reports cover only a specific telephone number you declare. This option implies batch file execution. See appendix section C.2 for further details. /E Ignore EMS. Qanalyst will use expanded (LIM EMS) memory if there is enough available to store a copy of its overlay file. This command tells Qanalyst to ignore EMS memory. /F[date][:nnn] Default "From" date. Qanalyst normally uses the first date in each log file as the default "From:" date for analysis and maintenance. This option lets you specify a different date. It's extremely useful with the /B command-line option because it lets you do batch-mode work on specific dates in a log file. The syntax is Chapter 2, "Using Qanalyst" 11 "/Fxx-xx-xx". If you don't specify a date, Qanalyst will use today's date. ...You can also specify a variable /T value from the /F parameter by including a ":nnn" at the end. This tells Qanalyst you want to set the default "To:" date to be nnn days forward of the "From:" date. (See the /B option if you just want a report on the last call you made.) /I Ignore Qanalyst configuration files. Qanalyst is geared to hunt for its configuration file. This option tells the program to use its internal defaults. Note: The /B and /I options are mutually exclusive. /N Noiseless operation. This option toggles the program into total silence at startup. /T[date][:nnn] Default "To" date. Qanalyst normally uses the last date in each log file as the default "To:" date for analysis & maintenance. This option lets you specify a different date. It's extremely useful with the /B command-line option because it lets you do batch-mode work on specific dates in a log file. The syntax is "/Txx-xx-xx". ...You can also specify a variable /F value from the /T parameter by including a ":nnn" at the end. This tells Qanalyst you want to set the default "From:" date to be nnn days back from the "To:" date. (See the /B option if you just want a report on the last call you made.) Syntax: You must put a space between each option. Qanalyst accepts parameters in any order. And, you may use "-x" instead of "/x" if you wish. See appendix C for visual aids on starting Qanalyst at the DOS prompt. 2.2 Program initialization When Qanalyst starts up, it displays an opening "shareware" screen which contains the program's copyright notice. Qanalyst will wait for you to read it and then "PLEASE WAIT" will appear. The program is now initializing itself. Qanalyst searches for the configuration file QANALYST.CFG if you didn't specify one at start-up. It searches: 1. The default directory; 2. The directory where the Qanalyst program is kept; 3. The directories listed on the DOS PATH (consult your DOS manual if you are unfamiliar with this); and, 4. The directory designated by the QMODEM= environment variable (consult your Qmodem manual if you are unfamiliar with this). Qanalyst v2.0 User Manual 12 Qanalyst searches for QMODEM.CNF, the Qmodem configuration file, like it searches for the Qanalyst configuration file. If found, Qanalyst will use Qmodem's screen colors to make you feel a bit more "at home" with the program. Qanalyst uses the log and phone-rate files described in the configuration file. If it finds no such file, it will search the default directory for a phone-rate data file called QANALYST.PRF and a Qmodem log file called SESSION.LOG (or whatever you called it in the QMODEM.CNF file). Chapter 3, "Main menu options" 13 Chapter 3 Main menu options 3.1 Verification mode The configuration screen will eventually appear: ───────────────────────────────────────────────────────────────── Log file #1 Qmodem Log file: C:\QMODEM\SESSION.LOG Qanalyst config: C:\QMODEM\QANALYST.CFG Phone-rate data: C:\QMODEM\QANALYST.PRF Analyze this log file: No YES ╒══ Main menu commands ═══╕ Starting date: 03/22/88 │ BEGIN WORKING │ Ending date: 04/21/88 │ Next log info │ │ Previous log info │ Maintain phone log file: No CONDENSE Remove │ First log info │ Starting date: 03/22/88 │ Add new log info │ Ending date: 04/21/88 │ Drop this log │ │ Edit this log info │ │ Save configuration │ │ Utility options │ Phone bill rpt: None SUMMARY Detailed │ edit phone-Rate data │ U/D stats rpt: NONE Summary Detailed │ prInt registration form │ Report title: │ Toggle bells & whistles │ Send report to: PRINTER File Screen │ eXit to DOS │ ╘═════════════════════════╛ Begin! Analyze/maintain log file(s) as directed ───────────────────────────────────────────────────────────────── Figure 3.1: Configuration screen The options shown above may not be the same as the ones you see on your screen. Qanalyst modifies the screen to show options that are currently active. If an option is capitalized and high- lighted, it means it is the selected option. Use the cursor keys to select a command (press ENTER when ready), or press any capitalized & highlighted letter. Both will make Qanalyst perform the selected menu function: BEGIN WORKING. Qanalyst will proceed with the current config- uration. Next log info. Displays the configuration for the next log. The top line of the screen shows which of the log files is displayed. Qanalyst v2.0 User Manual 14 Previous log info. This is like the "Next" command, but it moves you backward through the log configurations. First log info. Displays the configuration for the first log. Add new log info. Lets you add another log to the configura- tion. You can specify up to 20 log files. Drop this log. Removes the current log from the configura- tion. Edit this configuration. Lets you change details about what Qanalyst should do with the current log. See section 3.2. Save configuration. Saves all configuration data (including the utility-option data explained below) to a file. If no filename was specified, QANALYST.CFG will be created in the default directory. edit phone-Rate data. Lets you view, edit, & save phone-rate data which is used when analyzing a log file. See chapter 6 for detailed information. Utility options. Lets you view & edit some advanced options available in Qanalyst. These options are saved with the log configuration data. See chapter 7. prInt registration form. Sends a Qanalyst registration form to the printer. Toggle bells & whistles. Turns beeps ON and OFF. eXit to DOS. Stop the program. You can also press ALT-X like in Qmodem, or plain old CTRL-C. 3.2 Edit configuration mode If you edit the current log's configuration, you can change the settings that tell Qanalyst what to do with it. Options will become capitalized and highlighted, meaning you can modify them. The following lists each option available on the configura- tion screen and the possible settings: Qmodem Log file: the name of a Qmodem v4.0 log file. Qanalyst config: the name of a Qanalyst configuration file. Phone-rate data: the name of a Qanalyst phone-rate data file. Analyze log file: tells Qanalyst whether to include the log file in a report. Chapter 3, "Main menu options" 15 Starting date: and Ending date: come up if you request an analysis. They show the inclusive dates of log entries to be studied for the report. Note: these dates are not saved as part of the configuration file. If you want to work with specific dates, you have to declare the starting/ ending dates each time you use Qanalyst. (See the /F & /T options in section 2.1 for more details.) Maintain Qmodem Log file: is set to the type of maintenance to be performed on the log. See chapter 4. Starting date: and Ending date: come up if you request log maintenance. They show the inclusive dates of log entries to be condensed or removed. Note: these dates are not saved with the configuration file. If you want to work with specific dates, you have to declare the starting/ ending dates each time you use Qanalyst. (See the /F & /T options in section 2.1 for more details.) Phone bill rpt: comes up only if a log file will be analyzed. Choose the type of phone bill analysis report you desire. See chapter 5. U/D stats rpt: comes up only when a log file will be analyzed. Choose the type of upload/download analysis report you desire. See chapter 5. Report title: comes up only if a log file will be analyzed. This text will be printed at the top of every page of a report. Send report to: comes up when you request a report. Set it to where you want the report to go. Output file: comes up when the report will go to a file. Enter the name of a file to hold the report. File exists: comes up when the report will go to a file. Set this to Append to attach the report to the end of the file, or set it to Overwrite to erase the old infor- mation in the file. Press ESC when you're satisfied. This takes you back to the verification mode. Qanalyst will go to work when you tell it to BEGIN WORKING. Qanalyst v2.0 User Manual 16 Chapter 4 Log file maintenance Qanalyst will maintain your log file by condensing or removing information from it (if you choose). This is useful if you want to remove entries that have shown up on a phone bill, or if you just want to keep a small log file. Qanalyst looks at every log entry to see what must be kept or deleted. Retained entries are sent to a temporary file. When finished, it gives the original file a ".BAL" extension and renames the temporary file so it is the new log file. An older backup file will be deleted if found, even if it is set to read- only status. Note: Qanalyst accounts for the fact that a call might con- tinue past midnight. When condensing or deleting log entries, it treats all entries for a call as if the entire call took place on the day it started. (DOS 3.20 users should consult section 1.3 for more information.) Qanalyst displays various status messages (shown below) when it maintains a log file. You can always stop the program and return to DOS by pressing ALT-X or CTRL-C. ───────────────────────────────────────────────────────────────── Using C:\QMODEM\SESSION.LOG Selected Qmodem log call entries will be condensed. Writing new log to temporary file. Please be patient. There may not be enough free space on the disk. Deleting backup log file. Renaming old log file to SESSION.BAL Renaming temp log file to SESSION.LOG Condensing resulted in a 71% smaller log file. ───────────────────────────────────────────────────────────────── Figure 4.1: Sample maintenance messages 4.1 Condense Qanalyst removes unneeded log entries that fall within the specified "To/From" dates. A log entry is kept only if: 1. It is vital to Qanalyst; or, 2. It is a STAMP log entry; or, 3. It doesn't look like Qmodem created it. If you choose to condense a log that will also be analyzed, Qanalyst will determine if it can safely condense the log first. This is why you may sometimes see Qanalyst analyzing files before condensing them. Chapter 4, "Log file maintenance" 17 4.2 Remove Qanalyst removes all log entries that fall within the speci- fied "To/From" dates. It still keeps anything that doesn't look like Qmodem created it. If you specified the log file for an analysis as well, then the analysis will always occur first. It is otherwise possible to remove some calls before they're analyzed. Qanalyst v2.0 User Manual 18 Chapter 5 Qanalyst reports Qanalyst produces summary and/or detailed analysis reports of the log file(s) if you so choose. There are a total of four different analysis reports you can generate. You can also print a phone-rate data report if you wish (see page 20 for details on that type of report). Qanalyst must first analyze the log(s) in order to create a report of any kind. It displays various status messages while it does the analysis: ───────────────────────────────────────────────────────────────── Using C:\QMODEM\SESSION.LOG Searching for the first selected log entry. Now analyzing the selected log entries. Remember, condensed log files operate faster. ───────────────────────────────────────────────────────────────── Figure 5.1: Analysis status messages The report(s) you specified will be created when analysis is complete. You can stop the program and return to DOS at any time by pressing ALT-X or CTRL-C. 5.1 Sample reports We've included some files that will generate sample reports so you can see Qanalyst in action. Feel free to print them out or view them on the screen. Make sure the SAMPLE.* files are in the current directory and type "SAMPLE" at the DOS prompt. Chapter 6, "Phone-rate file maintenance" 19 Chapter 6 Phone-rate file maintenance The "edit phone-Rate data" command on the main menu lets you view, edit, and save phone-rate data. Qanalyst uses this infor- mation when it analyzes the log file(s). The program will work without phone-rate data, but it won't be able to calculate the cost of each phone call. Note to previous Qanalyst v1.0 users: There has been a major addition to the phone-rate data. Host BBS usage costs can now be specified separately from the actual cost of the phone call. But don't worry, Qanalyst will still read your old phone-rate files. See appendix B for details. Setting up a phone-rate data file isn't hard if you keep one thing in mind. Keep phone-rate data only for numbers that are an EXCEPTION to the defaults. See appendix section D.3 for more details about phone-rate files. The phone-rate menu will appear if you choose to view or edit the phone-rate data: ───────────────────────────────────────────────────────────────── Log file #1 Qmodem Log file: C:\QMODEM\SESSION.LOG Qanalyst config: C:\QMODEM\QANALYST.CFG Phone-rate data: C:\QMODEM\QANALYST.PRF Analyze this log file: No YES Starting date: ╒════ Phone-rate menu ═════╕ Ending date: │ Return to higher menu │ │ Append from these logs │ Maintain this log file: │ Condense phone-rata data │ Starting date: │ Save phone-rate data │ Ending date: │ Print phone-rate data │ │ edit Holiday schedule │ Phone bill rpt: None SU│ edit Local phone rates │ U/D stats rpt: NONE Su│ Edit toll phone rates │ Report title: │ edit long-Distance rates │ Send report to: PRINTER │ edit "Odd" number rates │ │ Toggle bells & whistles │ │ eXit to DOS │ ╘══════════════════════════╛ Return to the next higher menu level ───────────────────────────────────────────────────────────────── Figure 6.1: Phone-rate menu Qanalyst v2.0 User Manual 20 The phone-rate menu shows the current selection in reverse video. Use the cursor keys to select a different command (press ENTER when ready), or press a capitalized and highlighted letter. Both make Qanalyst perform the selected menu function: Return to higher menu. The phone-rate menu will disappear and the main menu will reappear. Qanalyst will check the phone- rate data before exiting and, if it finds redundant records, it will ask you if you want to remove them. (See below for details about "condensing" the phone-rate data.) Append from these logs. Qanalyst will study each log, looking for numbers not already stored as phone-rate data. New phone numbers will be added when they are found. Prefix and area- code default records will be created for each phone number if they don't already exist. ("Default" phone-rate records are discussed below.) Caution: See appendix section D.3 before you use this command. A window will open up on the screen for the status messages. Qanalyst displays a "." (number is known) or "!" (new number for the phone-rate data) each time it comes across a phone number in the log file(s). ────────────────────────────────────────────────────────────── Using C:\QMODEM\SESSION.LOG Remember, condensed log files operate faster. !....!!.!!!!!....!....!...!.!.!!.............!................ .!.............!....................... ────────────────────────────────────────────────────────────── Figure 6.2: Append-records status messages Condense phone-rate data. This is pretty much the opposite of the "Append from logs" command. Qanalyst studies the phone- rate data for any redundant records and deletes them. This is very handy after you make changes to records brought in by the "Append from logs" command, since it removes redundant phone- rate records. Save phone-rate data. This command saves the current phone- rate data to a file. QANALYST.PRF is created in the default directory if no filename was specified. If Qanalyst finds any redundant phone-rate records, it will ask if you want them removed before saving them to a file. (See above for details about "condensing" the phone-rate data.) Print phone-rate data. Sends a special phone-rate data report to the printer. edit Holiday schedule. Lets you enter specific dates Qanalyst will view as a holiday (instead of a regular day of the week). See section 6.1. edit Local phone rates. Lets you view and edit the phone-rate information for local numbers. See section 6.2. Chapter 6, "Phone-rate file maintenance" 21 Edit toll phone rates. Lets you view and edit the phone-rate information for toll numbers. See section 6.3. edit long-Distance rates. Lets you view & edit the phone-rate information for long-distance numbers. See section 6.4. edit "Odd" number rates. Lets you view & edit the phone-rate information for phone numbers that do not fall under the other three categories. An overseas phone number is a good example. See section 6.5. Toggle bells & whistles. Turns beeps ON and OFF. eXit to DOS. Stop the program. You can also press ALT-X like in Qmodem, or plain old CTRL-C. 6.1 Holiday schedule The "edit Holiday schedule" command on the phone-rate menu lets you view and edit information about upcoming holidays. When Qanalyst is calculating the cost of a call, it checks the holiday schedule to see if any portion of the call fell on a holiday. The following screen will appear if you choose to view/edit the holiday schedule: ───────────────────────────────────────────────────────────────── No holidays listed in the schedule. ╒═══ Holiday commands ════╕ │ Return to higher menu │ │ Add a holiday │ │ Delete a holiday │ │ Kill all old holidays │ │ Toggle bells & whistles │ │ eXit to DOS │ ╘═════════════════════════╛ Return to the next higher menu level ───────────────────────────────────────────────────────────────── Figure 6.3: Holiday schedule screen The holiday menu shows the current menu selection in reverse video. Use the cursor keys to select a different command (press ENTER when ready), or press a capitalized and highlighted letter. Both make Qanalyst perform the selected menu function: Return to higher menu. The holiday menu will disappear and the phone-rate menu will reappear. Add a holiday. Lets you add a date to the holiday schedule. Up to 24 holidays can be entered. Qanalyst v2.0 User Manual 22 Delete a holiday. Removes a date from the holiday schedule. Kill all old holidays. Lets you delete all the old holidays with a single keystroke. Toggle bells & whistles. Turns beeps ON and OFF. eXit to DOS. Stop the program. You can also press ALT-X like in Qmodem, or plain old CTRL-C. 6.2 Local rates The "edit Local phone rates" command on the phone-rate menu lets you view/edit information about local phone rates. First, let's cover some important concepts about phone-rate data. Local numbers are composed of seven digits. Dashes, spaces, and commas are ignored. New phone record is created for the phone-rate data when Qanalyst discovers a phone number it doesn't already know about. The program creates new phone records while it analyzes the log files. You can enter phone numbers into the phone-rate data that can be saved to a file so a number is "known" when Qanalyst studies the log files. Caution: see appendix section D.3 before saving any phone-rate data. Root default record contains default data covering any phone number which is NOT already defined in the phone-rate data. Root default records always exist, they never have to be created. Qanalyst uses the phone-rate data in the root default record to initialize new records, with some exceptions... Area-code default record contains data covering any specific area code. These are made up of a "1" followed by an area code and seven zeros. (Spaces and dashes can be used, so "1 618 000-0000" is acceptable.) If an area-code default record exists, Qanalyst uses its data instead of the root default data when initializing records for new phone numbers with that area code. Prefix default record contains default data covering any specific tele- phone prefix. These are made of the first three numbers of a seven-digit phone number, followed by Chapter 6, "Phone-rate file maintenance" 23 four zeros. If "398-0000" or "1-618-398-0000" is included in the phone-rate data, Qanalyst will use it to initialize a record for a phone number in the 398 prefix. A window will open up on the screen where local phone-rate data will be displayed: ───────────────────────────────────────────────────────────────── DAYTIME PHONE CO. cost info for LOCAL phone records Phone number: ROOT DEFAULT RECORD ╒═══ Phone record menu ════╕ Phone Co. charges by the: MINUTE Hour │ Return to higher menu │ First minute: $0.00 │ view phOne co. cost data │ Subsequent minute: $0.00 │ view Host BBS cost data │ Daytime rates start at: 08:00:00 (24hr clock) │ view Daytime rates │ │ view eVening rates │ │ view nIghttime rates │ DAYTIME PHONE CO. master override-rate schedule: │ Next phone record │ Sunday rate: Daytime Evening NIGHTTIME │ Prev phone record │ Monday rate: DAYTIME Evening Nighttime │ First phone record │ Tuesday rate: DAYTIME Evening Nighttime │ Specific phone record │ Wednesday rate: DAYTIME Evening Nighttime │ Edit this phone record │ Thursday rate: DAYTIME Evening Nighttime │ Add new phone record │ Friday rate: DAYTIME Evening Nighttime │ Kill this phone record │ Saturday rate: Daytime Evening NIGHTTIME │ Toggle bells & whistles │ Holiday rate: Daytime EVENING Nighttime │ eXit to DOS │ ╘══════════════════════════╛ Return to the next higher menu level ───────────────────────────────────────────────────────────────── Figure 6.4: Phone record screen The first two lines show in a glance what phone number data is being displayed, what section of rate data is being displayed (phone company rates or host BBS rates), what portion of the data is displayed (daytime/evening/nighttime), and what category the number falls under (local/toll/long-distance/"odd"). The above screen shows the data connected with daytime local phone company rates. You can work with the data for evening or nighttime rates by choosing the appropriate menu command, or you can switch over to the host BBS daytime/evening/nighttime rates by choosing the appropriate menu commands. Be careful when you modify phone-rate data! Make sure you modify only the data you want to modify. If you make an error in your data entry, say you enter host BBS rates in a phone company portion of the record, then future reports could be thrown off. (See page 20 for information about printing out the phone-rate data. See Appendix C about problems that can mess up a report.) The phone record menu shows the current menu selection in reverse video. Use the cursor keys to select a different command (press ENTER when ready), or press a capitalized and highlighted letter. Both make Qanalyst perform the selected function: Qanalyst v2.0 User Manual 24 Return to higher menu. The phone record menu will disappear and the phone-rate menu will reappear. view phOne co. cost data. Switches the data on the screen so phone company rates can be viewed & edited. view Host BBS cost data. Switches the data on the screen so host BBS rates can be viewed & edited. This data is usually only needed by people who use CompuServe, GEnie, or other "pay as you use them" networks. view Daytime rates. Switches the screen so daytime phone- rate data can be viewed & edited. (Phone company daytime rates are separate from host BBS daytime rates.) view eVening rates. Switches the screen so evening phone- rate data can be viewed & edited. (Phone company evening rates are separate from host BBS evening rates.) view nIghttime rates. Switches the screen so nightly phone-rate data can be viewed & edited. (Phone company nighttime rates are separate from host BBS nighttime rates.) Next phone record. Displays the next phone record. Prev phone record. Displays the previous phone record. First phone record. Displays the root default record for the local (or toll or long-distance or "odd") phone numbers. Specific phone record. Displays data for the specific phone number entered by the user. It's a quick way to view infor- mation for a given record. A message appears if the number isn't stored in the phone-rate data. If you specify a phone record in a different category (local/toll/long-distance/odd), Qanalyst will shift over to that category. Edit this phone record. Lets you change the displayed cost data for the current phone record. If daytime phone company cost data is on the screen, then only daytime phone company data can be altered at this time. This also goes for evening & nighttime data, and host BBS cost data, when they appear on the screen. (Remember, each phone record has six different data entry screens!) The following lists each alterable item on the phone record screen and its possible settings: Calls are charged by the: will be set either to Minute or Hour, depending if the costs are considered as hourly or minute-by-minute rates. First minute: or First hour: will appear depending how you set the charge rate above. Enter a number in the format "x.xx". If you pay eight cents per minute for the first Chapter 6, "Phone-rate file maintenance" 25 minute, enter "0.08". If you pay $7.55 per hour for the first hour, enter "7.55". Note: make sure you enter the correct value! Don't enter a minute cost when the charge rate above it says it's an hourly rate. Reports will be WAY OFF the dollar mark if you mess this up. Subsequent minute: or Subsequent hour: appears depending on how you set the charge rate above. The value you enter here will be the cost for subsequent minutes or hours spent on a call. Enter the data just like you did for the first minute or hour costs. Uploads are free: comes up only if a charge shows up in the host BBS cost data for that record. This tells Qanalyst if it should suspend host BBS charges during an upload (except for an ASCII upload). Daytime rates start at: (or evening/nighttime rates) shows the time at which these charges go into effect. Enter the starting time in 24-hour (military) format: 1:00pm = 13:00, 2:00pm = 14:00, and so on. (Hint: "13:00" can be shortened to "13".) DAYTIME master override-rate schedule: (evening & nighttime schedule) determines the rate at which a call is calculated depending on the day of the week the call is made. In most cases, a daytime call made on a weekday will be charged at daytime phone company and daytime host BBS rates. But on weekends and holidays, daytime calls are usually billed at the evening or nighttime rate. Set each day of the week (including "holiday") to the rate which is really in effect at that time. Add new phone record. Lets you enter a new phone number into the phone-rate data. Kill this phone record. Lets you delete the displayed record from the phone-rate data. Toggle bells & whistles. Turns beeps ON and OFF. eXit to DOS. Stop the program. You can also press ALT-X like in Qmodem, or plain old CTRL-C. 6.3 Toll rates Toll rate information is entered like the local rate infor- mation. (See section 6.2.) Toll numbers start with a "1" or a prefix code and have seven digits after it. Note to Qanalyst v1.0 users: Qanalyst now handles the ALT-D prefix code capability in Qmodem v4.0. See appendix B for more information. Qanalyst v2.0 User Manual 26 6.4 Long-distance rates Long-distance rate information is entered like local rate information. (See section 6.2.) Default area-code records can be created for long-distance numbers. Long-distance numbers start with a "1" or a prefix code and have ten digits after it. Note to Qanalyst v1.0 users: Qanalyst now handles the ALT-D prefix code capability in Qmodem v4.0. See appendix B for more information. 6.5 Other rates "Odd" phone numbers do not fall under the other three cate- gories. Office intercom systems and overseas phone numbers are good examples. "Odd" phone numbers are entered similar to long- distance phone numbers. (See section 6.4.) Credit card calls ── calls which start with a "0" instead of a "1" ── are considered "odd". This lets two sets of records be defined for the same phone number since costs are different for a credit card call. Users can also create default prefix and area code records which would apply in these cases. Note to Qanalyst v1.0 users: Qanalyst now handles the ALT-D prefix code capability in Qmodem v4.0. See appendix B for more information. Chapter 7, "Utility options" 27 Chapter 7 Utility options The "Utility options" command on the main menu lets you view and edit some of the more advanced options available in Qanalyst. The following screen will appear if you choose to view/edit the utility options: ───────────────────────────────────────────────────────────────── ╒══════════════════════════════ Utility options ═══════════════════════════════╕ │╒═════════════ Reports ══════════════╕ ╒═════════════ Program ══════════════╕│ ││ Number of copies: 1 │ │ Currency symbol: $ ││ ││ Left indent (chars): 1 │ │ Status msg delay (sec): 15 ││ ││ Hdr/ftr margin (lines): 3 │ │ Return from analysis: No YES ││ ││ Lines per page: 66 │ │ Round calls to next min: No YES ││ ││ Printer device name: PRN: │ │ Auto-save for PRF data: NO Yes ││ ││ Sort by BBS identity: No YES │ │ Use EGA/VGA 8x8 font: NO Yes ││ ││ Always print a summary: No YES │ │ Use growing windows: NO Yes ││ ││ Single-sheet paper: NO Yes │ ╘════════════════════════════════════╛│ ││ Eject using formfeed: No YES │ │ │╘════════════════════════════════════╛ │ │ ╒═ Utility options menu ══╕│ │╒════════════ Log files ═════════════╕ │ Return to higher menu ││ ││ Date separator: / │ │ Edit these options ││ ││ Time separator: : │ │ Printer-specific items ││ ││ Full chrono log check: NO Yes │ │ Save configuration ││ ││ Remove U/D entries: No YES │ │ Toggle bells & whistles ││ │╘════════════════════════════════════╛ │ eXit to DOS ││ │ ╘═════════════════════════╛│ ╘══════════════════════════════════════════════════════════════════════════════╛ Return to the next higher menu level ───────────────────────────────────────────────────────────────── Figure 7.1: Utility options screen The Utility options menu shows the current menu selection in reverse video. Use the cursor keys to select a different command (press ENTER when ready), or press a capitalized and highlighted letter. Both make Qanalyst perform the selected function: Return to higher menu. The phone record menu will disappear and the phone-rate menu will reappear. Edit these options. Lets you change the settings of utility options (see below). Printer-specific items. Lets you view and change the settings of items that are specific to a particular printer. Qanalyst can even be quick-configured for some popular printers. Press ESC to return to the next higher menu. Qanalyst v2.0 User Manual 28 Choose a printer. Lets you quickly configure Qanalyst for some of the many popular printers on the market. Check your printer manual to see if your printer "thinks" like one of the printers listed on the screen. Press ESC to return to the next higher menu. Change the printer name. Lets you enter a new name for the printer. This is for your information only. Printer init string. This is the first thing sent to the printer when a report is printed. One special key, the CTRL-P key, lets you put control codes in the string. If you wanted to insert a formfeed for example, press CTRL-P and then press CTRL-L. (An "L" will appear in a different color from the regular text.) prInter exit string. This is the last thing sent to the printer when a report is printed. See above. Begin boldface command. This is the command you'd send in order to turn ON the boldface printing capability of your printer. End boldface command. This is the command you'd send in order to turn OFF the boldface printing capability of your printer. Save configuration. Saves all configuration data, including the utility-option data, in a file. This command is identical to the one on the main menu. QANALYST.CFG will be created in the default directory if no filename was specified. Toggle bells & whistles. Turns beeps ON and OFF. eXit to DOS. Stop the program. You can also press ALT-X like in Qmodem, or plain old CTRL-C. 7.1 Editing the utility options If you edit the utility options, you can "tweak" Qanalyst so it does just what you like. Options will become capitalized and highlighted, meaning you can modify them. The following lists each item on the Utility options screen and its possible settings: Date separator. Qanalyst assumes log entry dates appear in one of two formats: "xx/xx/xx" or "xx-xx-xx". The "/" or "-" symbol is called a date separator character. This option lets you specify a third separator character. Qanalyst will automatically insert the date separator defined in QMODEM.CNF if it finds the file at startup. (Qanalyst still looks for a "/" or "-" date separator, don't worry about that.) Chapter 7, "Utility options" 29 Time separator. Qanalyst assumes log entry times appear in one format: "xx:xx:xx". The ":" symbol is a time separator. This option lets you specify a second separator character. Qanalyst automatically inserts the time separator defined in QMODEM.CNF if it finds the file at startup. (Qanalyst will still look for the ":" time separator, don't worry about that.) Full chrono log check. Qanalyst assumes a log file runs in chronological order. But if you want to be certain, set this option to Yes to make Qanalyst check the chronology of every log entry. NOTE: the initial reading of each log file will take about six times longer to complete! (Everything else runs the same, though.) Remove U/D entries. Qanalyst removes log entries concerning uploads & downloads during a condense if you set this to Yes. This is useful for people who (1) don't care to see reports on files they transferred and (2) don't call places like GEnie or CompuServe. Condensed log files will retain upload/download log entries if you set this to No. Number of copies. This dictates how many copies of a report will be printed. Use the up & down arrow keys to change this value. Left indent (chars). The number of spaces Qanalyst will "pad" on the left side before it prints a line. This is especially useful for people using wide paper because they can center the report on the page. Use the up & down arrow keys to change this value. The centering formula is (x-78)/2, where x is the number of characters you can print on a line. Hdr/ftr margin (lines). The number of blank lines Qanalyst puts at the top & bottom of each page. Use the up & down arrow keys to change this value. Lines per page. The number of lines on a page of paper. Use the up & down arrow keys to change this value. Printer device name. If Qanalyst sends a report to a printer, it will send it to this device name. Many printers are set up to be the "PRN" device, but some people have different needs. Do NOT put a colon at the end of the device name. Sort by BBS identity. Set this to Yes to make Qanalyst sort the detailed reports by BBS name. Set this to No to sort the reports by their phone numbers. Always print a summary. Set this to Yes if you want Qanalyst to print a summary report when you choose to print a detailed report. Qanalyst v2.0 User Manual 30 Single-sheet paper. Set this to Yes if you want Qanalyst to stop at the end of each page so you can load another sheet. Eject using formfeed. Set this to Yes if your printer uses the common "formfeed" symbol to eject a page. (Most printers will accept this.) Currency symbol. America uses "$" to designate money. Use the up & down arrow keys to change this character if you wish. Status msg delay (sec). The maximum number of seconds a status message remains on the screen before it disappears. Use the up & down arrow keys to change this value. Return from analysis. Set this to Yes if you want to go back to the main menu screen when analysis/maintenance is complete. Set it to No if you want to go back to DOS. (This is ignored when the /B command-line option is used.) Round calls to next min. Set this to Yes if the phone company begins charging for a call as soon as the other party picks up the phone. It takes modems a few seconds to connect with each other, and Qanalyst normally rounds each call up to the next higher minute to make up for this. PC-Pursuit users may want to set this to No if calls begin with one free minute. Note: every call, to every telephone number, is affected by this option. Auto-save for PRF data. Qanalyst will automatically generate a new phone-rate data file after analyzing the log(s) if this is set to Yes. It will leave the phone-rate data file as-is if it is set to No. Caution: See appendix section D.3 before changing this option. Use EGA/VGA 8x8 font. This works only on computers using an EGA or VGA (or better) monitor. It is equivalent to the /8 option (see page 10 for details). Qanalyst switches into the 8x8 font when this is set to Yes, and will use whatever font is active when it is set to No. The switching occurs as soon as you return to the main menu screen. Use growing windows. This is equal to the "Growing Windows" option in Qmodem. Windows will "grow" as they appear and will "shrink" as they disappear. Try it, it doesn't hurt anything. Qanalyst automatically uses the growing-windows toggle defined in QMODEM.CNF if it finds the file at startup. (Hint: choose growing windows, go to the main menu, and then go back to the utility options. Windows will grow all over the screen.) Chapter A, "Error messages" 31 Appendix A Error messages A.1 Regular error messages Regular error messages appear for a few seconds to tell you something is wrong. The following is a list of such messages and their possible causes. (We left out the obvious possible causes like an unformatted disk or an open drive door.) Cannot send report to a read-only file. Cannot send report to an invalid filename. Caution: using a v1.0 config file. Qanalyst determined the configuration file is stored in the v1.0 format. Check to make sure the data is what you expect. Caution: using a v1.0 phone-rate file. Qanalyst determined the phone-rate file is stored in the v1.0 format. Check to make sure the data is what you expect. Could not find that file. Couldn't find log listed in configuration. One or more log files listed in the configuration file could not be found. Couldn't recognize "xxxxxxxx". Multiple command-line options were specified without a space or tab to separate them. "/I/N" is not acceptable, you must say "/I /N". An invalid command-line option was specified. The specified Qanalyst configuration file doesn't exist. DOS says today is Tue 1-1-80! That's not right! The DOS date is not set properly. It won't affect Qanalyst, but it could mean a bad log file. See section 1.3 for more information. Qanalyst v2.0 User Manual 32 Error detected while writing a report to the printer or file. The printer has gone off-line for some unknown reason. The disk has become full. Tried to write a file on a write-protected disk. You declared an invalid printer device name in the utility options. See chapter 7. You declared a printer initialization (or exit) string which somehow shuts down the printer so no more text will be accepted. See chapter 7. Too many files open at once. Check your CONFIG.SYS file to see about increasing the FILES= entry. (Consult your DOS manual if you are unfamiliar with this.) If you use a program that can remove TSRs from memory, it may not have closed the files used by those TSRs. Error while reading or writing the xxxxxxxx file. The file is not a valid Qanalyst v2.0 configuration file or phone-rate file, or QMODEM.CNF v4.0 file. (You might be trying to read a file generated by a later version of Qanalyst.) The disk has become full. Tried to write or erase a read-only file. (Note: This error doesn't occur if Qanalyst tries to erase a backup log file. The file will be erased whether or not it is read-only.) Tried to write or erase a file on a write-protected disk. Printer is not connected, or is not turned on. Printer is not ready, for some unknown reason. Sorry, that is a backup log file. The log file has a ".BAL" extension. Rename the file. That file is labeled as "read-only". That is not a valid filename. That phone record already exists. The phone number you tried to add to the phone-rate data has already been entered. Qanalyst will display the record for you. The DOS PRINT program has control of the printer. Background printing is being performed on your system. The program will simply wait for the printing to finish. The log file has no log entries. The file is not a true Qmodem log file. The file exists but is empty. You used a date separator and/or a time separator character other than the ones specified in Qanalyst. Appendix A, "Error messages" 33 The log file is corrupted in some way! The computer lost power or rebooted while Qmodem was using the log file. Some log entries were lost before being written to the log file. Qanalyst is executing inside a Qmodem-invoked DOS shell and is trying to use the same log file. WARNING: Unpredictable things may happen if you do this! Be smart ── don't run Qanalyst from a Qmodem DOS shell. (Consult appendix section C.5 for more details.) The log file was condensed by a program that does not retain vital log entries, or changes them to a different format. The log file is not in chronological order! The DOS date & time weren't set properly each and every time the computer was booted. See section 1.3 for more information. An internal clock/calendar device failed to roll over to the new year or failed to recognize a leapday. We know Juko products have this design flaw, among others. You reset the computer time to make up for Daylight Savings Time just before or after a Qmodem session. The log file was created by a computer using DOS 3.20 but is being analyzed by Qanalyst under a different DOS version. See section 1.3 for details. There may not be enough free space on the disk. Qanalyst is about to perform maintenance on a log file but has noticed the disk is nearly full. The program will still do maintenance but will terminate with an error message if it runs out of working space. The original log file will not be harmed if this occurs. Warning: a DOS 3.20 bug can corrupt logs! This information message appears whenever Qanalyst runs on a computer using DOS version 3.20. See section 1.3. A.2 Fatal error messages Fatal errors are errors which force Qanalyst to come to an abrupt end. "QANALYST PROGRAM TERMINATED:" appears on the screen with an explanation message right below it. The following is a list of such messages and their possible causes. Qanalyst v2.0 User Manual 34 Bad parameter or filename on the MS-DOS command line. Multiple command-line options were specified without a space or tab to separate them. "/I/N" is not acceptable, you must say "/I /N". An invalid command-line option was specified. The /B option was specified but the program could not find a configuration file. Declare a valid filename on the DOS command line, or put QANALYST.CFG where it can be found. The /B option and /I option were specified together. These two options are mutually exclusive. The /F or /T option was not correctly specified. The format must be "/F" or "/Fxx/xx/xx". Don't put a space anywhere in it. The date specified for the /F option is later than the date specified for the /T option. Swap the dates. The /F or /T option specifies an invalid date. Cannot send report to a read-only file. The /B option was specified and the report was to be sent to a file, but it is designated as a read-only file. Cannot send report to an invalid filename. The /B option was specified and the report was to be sent to a file, but the filename is invalid. It might now be a directory or a volume label instead of a legitimate filename. Couldn't find log listed in configuration. The /B option was specified but one or more of the log files listed in the configuration file could not be found. Error while reading or writing the xxxxxxxx file. See the reasons listed for this same error message in appen- dix section A.1. The phone-rate file is corrupted. Error detected while writing a report to the printer or file. See the reasons listed for this same error message in appen- dix section A.1. Not enough memory to continue. Qanalyst "grows" while it analyzes log files, and grew too large to fit in memory. Remove memory-resident programs and try it again. If you use multitasking software, increase Qanalyst's memory allotment or remove other programs from the queue. Qmodem Log file: xxxxxxxx was positioned at line nnnn. An information message showing which log file Qanalyst was using and the line number it was positioned at when the program terminated. This message appears only if the problem involved a log file. Runtime error nnnn at xxxx:yyyy This "catch-all" error message means a problem occurred that Qanalyst wasn't programmed to handle. Please tell Barn Owl Soft- ware if you get this message and give a detailed description of Appendix A, "Error messages" 35 what you did that led up to it. Call the support BBS 24 hours a day at (618) 398-5703. The log file has no log entries. See the reasons listed for this same error message in appen- dix section A.1. The log file is corrupted in some way! See the reasons listed for this same error message in appen- dix section A.1. The log file is not in chronological order! See the reasons listed for this same error message in appen- dix section A.1. A.3 Exit codes Qanalyst generates an exit code when it is done that tells how the session went. The code is known as the "ERRORLEVEL" in batch files. (Consult your DOS manual if you are unfamiliar with this.) The possible exit codes are: Table A.1: Qanalyst exit codes ───────────────────────────────────────────────────────────────── 0 : Normal termination (or user pressed ALT-X or CTRL-C) 1 : Error while reading or writing the configuration file 2 : Error while reading or writing the phone-rate file 3 : Error while reading the QMODEM.CNF file 4 : Error while writing a report to the printer or file 5 : Error while reading or writing the log file 6 : The log file has no log entries 7 : The log file is not in chronological order 8 : The log file is corrupted in some way 9 : Bad parameter or filename on the MS-DOS command line 10 : Couldn't find log file listed in configuration 11 : Not enough memory to continue 12 : Cannot send report to a read-only file 13 : Cannot send report to an invalid filename ───────────────────────────────────────────────────────────────── Qanalyst v2.0 User Manual 36 Appendix B Qanalyst v1.0 users This appendix is for users upgrading from Qanalyst v1.0. A number of changes have been made to the program. This will offer the upgrading Qanalyst user a quick look at what's new. The biggest addition to Qanalyst is its ability to analyze your uploads and downloads. This of course includes the cost to transfer those files. Qanalyst can now generate a report based solely on the last call you made or on a specific telephone number. See appendix section C.2. Host BBS charges can now be entered separate from the cost of the phone call itself. (This will be a boon to CompuServe and GEnie subscribers.) You can even specify if a host BBS suspends charges during uploads, meaning a more accurate cost analysis. See chapter 6. Qanalyst v2.0 automatically reads its v1.0 files. Qanalyst v2.0 isn't compatible with Qmodem v3.x logs. Don't keep appending to an old Qmodem log file! Start a brand-new log when you get Qmodem v4.0. We no longer call it the "phone log file." We now refer to it simply as the "log file". Some users were confusing the phone log file with the phone-rate file. The following command-line options are no longer valid: /L, /P, /S, and /W. They are now part of the configuration file data and you can change them on the screen. See section 7. The following command-line options were added: /E, /F, and /T. See section 2.1. You can now declare specific to/from dates on the command line. You are no longer forced to analyze/maintain an entire log file when running under the /B command-line option. Qmodem v4.0's ALT-D prefix codes are now reflected in the log file, giving users the power to tailor some phone numbers so Qanalyst views them as toll records instead of long-distance or "odd" records, for example. (Consult your Qmodem manual if you are unfamiliar with this.) See appendix section D.4. Qanalyst now sorts the detailed report by BBS name, not by phone number. You can still request sorting by the phone number if you wish. See chapter 7. The Append-from-phone-logs menu command has been augmented by the Condense-phone-rate-data menu command. See page 20 and also see appendix section D.3. There is better support for people who use MicroSoft Windows or DoubleDOS multitasking software. See section 1.6. Qanalyst can now initialize your printer and use boldface to accentuate reports. See page 27. Appendix C, "Helpful hints" 37 Appendix C Helpful hints C.1 Invoking Qanalyst Here are a few visual aids for Qanalyst's start-up options: QANALYST Starts the program with no special instructions. QANALYST /I/N Wrong! You must put a space between each option. The program will only see the /I option in this case. QANALYST /N The program starts up in silent mode. You can turn the bells & whistles on or off at any menu. QANALYST /B /F1-1:60 C:\DOS\DATA\MY-DATA.CFG The program runs automatically, using the configuration information in MY-DATA.CFG. (You could print a report of your calls whenever you boot up, for example.) The program will only operate on log entries that fall between 1-1-89 and the date which is 60 days later ── in this case, 3-2-89. QANALYST /F /T The program defaults to log entries falling on today's date. It's an easy way to summarize what calls you made and what files you've transferred so far today. QANALYST /I /E Orders the program to use its internal defaults instead of looking for a configuration file. It will also ignore LIM EMS memory if present. QANALYST /BL C:\QMODEM\LASTCALL.CFG The program runs automatically and generates reports on the very last call you made. LASTCALL.CFG is a special Qanalyst configuration file which is set up for last-call analysis. C.2 Last call? One phone number? Qanalyst v2.0 introduces the option of "last-call" analysis and "single-number" analysis. You can now order the program to generate reports based solely on the last call you made, or just on calls to a specific telephone number. Qanalyst v2.0 User Manual 38 Use the /BL option when you want to generate a report on the last call you made. Use the /BS option when you want to generate a report for a specific telephone number. Please become familiar with the /B option first. (See page 10.) Be sure to create a special Qanalyst configuration file for each purpose and include the name on the command line when you use the /BL or /BS option. You can even get Qmodem to do all the work for you in a SCRipt file if you want. (See appendix section C.5 for hints.) If you use the /BL option, you must list only one log file in your configuration file. If you use the /BS option, you may specify all the log files you want (up to 20). You can, of course, specify /BL and /BS together. You can get a report of the last call you made to a specific BBS whether or not it was the very last call you placed. You're probably thinking that Qmodem might someday be able to directly query Qanalyst for phone call costs and pop it up on the screen in a Qmodem window, right? We encourage you to bug Forbin Project about it if you'd like to see this capability in a future version of Qmodem. Tell them they should switch to the powerful new Call Data Standard for communications programs. C.3 Getting rates from Ma Bell Your biggest problem with Qanalyst may be getting phone-rate data out of your phone company. The following tips are probably the most important ones you'll find in this manual. Operators usually say long-distance calls are charged by the mileage between you and the other line. However, if you know the cost for one number in a given area code, you can pretty much use that figure for all numbers in that area code. Area code default records come in quite handy in Qanalyst. Operators will usually supply you with two complete sets of phone-rate data for a given area code or toll prefix. Try not to ask for more data in a single call. Remember, operators have to help other customers too. If you use AT&T, call (800) 222-0300 and ask for the "cheat sheet" for nationwide long-distance rates. It shows distances to many cities and the rates for various distances. Their chart can help you calculate phone-rate data on your own. (The other long- distance services probably have a similar chart.) C.4 Get the correct time One thing you can depend on is the fact that all phone com- panies set their timing clocks according to an atomic clock. You can find out the absolute correct time by dialing one. You might Appendix C, "Helpful hints" 39 want to call one occasionally to make sure your computer is set to the correct time. You can hear the correct time from the Naval Observatory's master atomic clock by dialing (900) 410-8463. There is a fifty- cent charge for each call. You can also get the correct time from any ham radio tuner by tuning to 10.0000MHz. The time is called out by voice and by Morse code once a minute with an audible tick every second. C.5 Shelling to DOS from Qmodem We've said it before and we'll say it again. You run a risk of corrupting your log file if you use Qanalyst while you're in a Qmodem DOS shell. The problem surfaces when both programs fight for control of the same log file at the same time. This problem can be fixed if you use Qmodem's ALT-0 command just before you shell to DOS. You will of course have to press ALT-0 again to restart the log when you exit the shell. If you want to use Qanalyst from inside a Qmodem DOS shell, we recommend you use the following QANALYST.SCR SCRipt file: ───────────────────────────────────────────────────────────────── ; SCRipt to *safely* run Qanalyst from a Qmodem DOS shell. TURNOFF LOG DOS "QANALYST" LOG SESSION.LOG RETURN ───────────────────────────────────────────────────────────────── Figure C.1: Sample QANALYST.SCR SCRipt file Next, attach this SCRipt to one of your function keys so you can call it with a single keystroke. (Consult your Qmodem manual if you are unfamiliar with this.) Put "@SCRIPT QANALYST.SCR" in the function key. If you decide to execute Qanalyst from Qmodem, you can press a single function key. Qmodem will relinquish SESSION.LOG while you work in the DOS shell. You can modify this SCRipt slightly so Qanalyst reports only on the last phone call you made! You'll instantly know how much you spent on your most recent call. See appendix section C.2 for more details. C.6 Special calling problems There are a number of cases where people dial local or toll numbers that can confuse Qanalyst. In Maryland for example, you have to dial your area code to make a toll call. In Los Angeles, you never dial a "1" prefix to reach a toll number. Brookville, Indiana residents don't have to dial all seven digits for a local call (they can get away with five). The list goes on. Qanalyst v2.0 User Manual 40 Qanalyst has to draw the line at some point: it can't handle every possible dialing anomaly. But there are a few ways you can fool Qanalyst into handling these cases so the phone numbers show up in the right place on your report. The methods presented here have their pros & cons, and this is by no means a complete list. They're here to spur your imagination to find a solution to your dialing anomaly. Please note that most of these methods involve Qmodem v4.0's enhancements to the ALT-D prefix code capability. See appendix section D.4 and also consult your Qmodem manual before you play with prefix codes. If you have to dial your own area code to make a toll call, you can create a Qmodem ALT-D prefix code that contains the "1" prefix and your area code. Next, change your dialing directory entries so they show the prefix code instead of your area code. The prefix code will show up in your log file and Qanalyst will internally convert it to a "1". As far as Qanalyst is concerned, it's working with a toll number. Or, you can just create a default area code record for your area code. It will act like the toll root default record. The toll-rate function of the program will simply go unused. If you don't need a "1" prefix to call a toll number, create a Qmodem ALT-D prefix code with no information in it. Add this prefix code to the appropriate dialing directory entries. Qmodem will write it in the log file and Qanalyst will think you dialed a toll number. If you don't need to dial all seven digits to connect with a local BBS, it's best to put the whole phone number in the dialing directory entry. Two digits won't make a difference to Qmodem. C.7 Special phone rates If you pay a set rate for calls no matter how long you talk, specify that cost as the daytime/evening/nighttime "first minute" phone company rate. The "subsequent minute" phone company rate should be set to zero. If you have AT&T's "Reach Out America" plan, enter the same rate for the first & subsequent hour nighttime rates. Qanalyst doesn't calculate calls like AT&T does on this plan. (Change the nighttime rates on the long-distance root default record and any long-distance records you've declared). And remember to set the nighttime starting time to 22:00. PC-Pursuit users may want to consider setting the Utilities menu "Round calls to next min" option to No. This might improve the accuracy of long-distance reports. See chapter 7 for more information. Appendix D, "Troubleshooting" 41 Appendix D Troubleshooting D.1 Log file problems Remember to exit from Qmodem with the ALT-X command before you shut off your computer! Failing to do so may corrupt the log file. Important information will be lost before it is written to disk. You should ALWAYS terminate Qmodem with the ALT-X command. Be nice to your log file. Be sure to start new log files if you ever change the Qmodem date/time separator characters. Qanalyst expects these to remain constant in each log file. You'll confuse Qanalyst if it changes to some other character. D.2 Qmodem log anomalies The Forbin Project made quite a few changes to the log file format based on our suggestions, but they didn't heed all of our advice. Please be aware of the following: 18:24:01 01-17-89 MANUAL DIAL > ATDT398-5703^M All MANUAL DIAL commands are logged regardless of whether a connection is made. The modem command sequence itself is entered into the log file (not just the phone number). Qanalyst cannot properly extract the phone number in many cases, and it sometimes mishandles a call that fails to connect. Qanalyst will highlight any MANUAL DIAL entries in its reports because of this. Caution: if you use Qmodem's Manual Dial capability and you enter a bad number (say you forgot to put a "1" at the start of a long-distance number), your error will show up in the log file. Please avoid Qmodem's manual dialing capability. We suggest you temporarily place the number in a free phone directory entry, tag it for dialing, and then remove it when you're done. 18:32:06 01-19-89 @HOST CALLBACK KAREN MILLER Number > 398-5703 All HOST CALLBACK attempts are logged regardless of whether the remote user establishes a re-connect. Qanalyst can handle it correctly in most cases, but there are a few exceptions where the program will unknowingly generate an inaccurate report. Qanalyst v2.0 User Manual 42 D.3 Phone-rate file problems Be careful when you use the "Append from phone logs" menu command or the "Auto-save for PRF data" option! Both will create records for specific phone numbers, which can cause big problems later on. These commands let you quickly create a phone-rate data file with records for every phone number in the log(s). You can make changes to records without having to create them first. The problem comes along later, when you make more changes to the phone-rate data. If you change an area-code default record and you didn't realize there were still some records for specific numbers, your reports will probably be inaccurate. Qanalyst will ignore the area-code default record if it finds a prefix default record or a specific-number record. The "Condense phone rate data" menu command will remove any redundant phone-rate records. Be sure to use it when you finish making changes to the phone-rate data. You won't have to change so many records later on if your phone rates go up or down. (Why keep redundant data?) If you call networks which charge you for your online time (CompuServe and GEnie are good examples), check your phone-rate files and separate the network's charges from the phone company's charges. This helps produce more accurate reports. D.4 Report problems If your report cost totals come out weird, it usually means you supplied bad phone-rate data. Check the following: 1. Did you specify the proper to/from analysis dates for each log configuration? Did you accidentally enter a log configuration twice? (Some people do this on purpose to generate reports for a non-contiguous calling period.) 2. Does the phone-rate data file contain a record for the specific phone number? If so, Qanalyst will use that cost data instead of looking at a default record. See appendix section D.3. 3. Did you specify minute or hourly rates? Costs will be 60 times larger or smaller if you mix these up. (If Qanalyst prints '****' instead of a number, you probably entered an hourly rate and said the cost was by the minute.) 4. Did you specify when daytime/evening/nighttime rates go into effect? Did you enter the times correctly? Appendix D, "Troubleshooting" 43 5. Did you specify if uploads are free of host BBS charges? (This only applies if you entered host BBS cost data.) Did you use a v1.0 phone-rate file? Study your phone-rate data to make sure it's accurate. It could be that a host BBS charge was combined with a phone company charge. 6. Did you set the master override-rate schedules properly for daytime/evening/nighttime rates? Did you set them for phone company costs as well as for host BBS costs? You might find it easier to print the phone-rate data so you can see it on paper. The "Print phone-rate data" menu command is explained on page 20. Problems may be hidden in the Qmodem ALT-D prefix codes. (Consult your Qmodem manual if you are unfamiliar with this.) Qanalyst tries its best to handle the prefix codes but it can't account for every possibility. Qanalyst internally strips all front-end prefix codes and appends a "1" to the number unless it is already present. Prefix codes at the end of the number will be stripped off. Any prefix code in the middle of the number will be left where it stands. As you can see, dialing a local number with front-end prefix codes would make Qanalyst think you dialed a toll number. (This is just one example, of course.) D.5 Modem problems The following bulletin was taken from The Forbin Project BBS (the official support board for Qmodem). It details some of the problems which affect log files and thus affect Qanalyst. Many thanx go to John Friel for this useful information. Registered Qmodem users can contact the Forbin Project BBS at (319) 233-6517 to read many other helpful bulletins. Problem: When I start up Qmodem, the Online/Offline indicator in the status line always says ONLINE. Why? Answer : The modem is sending a signal back to Qmodem saying it is connected to another computer. On Hayes 2400 modems & clones using the '&' (ampersand) extended commands, there is usually a command to control the CD (carrier detect) signal. The default mode (unfortunately) is for CD to be on all the time which makes Qmodem think it is ONLINE. To make things right, send the following command to your modem from Qmodem's terminal mode: AT&C1 Qanalyst v2.0 User Manual 44 You will have to check your modem manual to verify this command in case it is not quite 100% Hayes compatible. Modems this is known to cure: Hayes 2400 (all models) Hayes V-Series (all models) Practical Peripherals (all models) Anchor Automation Patriot 2400i Some modems, as in the case of the Courier HST from USRobotics, have a switch which by default has Carrier forced true. Switch number 6 is DOWN from the factory and must be set to UP to work correctly. Running the HST20.SCR will bring this fact to light. Appendix E, "Acknowledgments" 45 Appendix E Acknowledgments First, a note of thanks to every registered Qanalyst user. The shareware concept is based on the honesty & integrity of the person using the program. Registered Qanalyst users have proven there's still a lot of honesty in the world. Please support all the shareware products you use. And look for the ASP's distinctive three-disk logo ── you can bet there's a professional standing behind his or her program! E.1 Dedication To my computer-widow wife, Denise, without whom I would have no one to tuck into bed at night. (Can I say "I love you" in the Qanalyst manual?) I hope no one will mind that I listed her name in the index. <grin> E.2 The beta testers Everyone on the beta test crew is a registered Qmodem user. There were quite a few beta testers since I opened up the testing to all registered users, so forgive me for not listing everyone by name. They know know who they are! Thanx, guys. E.3 Many thanx to John Friel III and The Forbin Project, for the all-powerful Qmodem that got me started as a modemer; Karl Brendel, author of QFE (another great Qmodem enhance- ment program) and a good friend to have in the ASP; Philippe Kahn and his crew at Borland International, for the Turbo Pascal compiler and every structured program it spawns, and for the Sprint word processor which created this manual; Kim Kokkonen and his crew at TurboPower Software, for their great Turbo Pascal toolkits & other fantastic products; Jim Button, for pioneering the concept of shareware and for helping form the Association of Shareware Professionals. Qanalyst v2.0 User Manual 46 Index /8 10, 30 floppy drive 7 /B 9, 10, 11, 30, 34, Forbin Project 1 36, 38 /E 10 G /F 10, 15, 34 GEnie See: networks /I 11, 34 /N 11 H /T 11, 15, 34 hints 25, 30, 37, 38 holidays 21 A AT&T L Reach Out America 40 legal notices 1 license B corporate 4 backup file 16 volume discounts 4 BAL 16, 32 Barn Owl address 1 M batch mode See: /B MicroSoft Windows 9 C Call Data Standard 9 N cautions 8, 20, 22, 30, networks 1, 24, 42 41, See Also: notes 6, 8, 10, 11, 15, warnings 16, 19, 25, 26, 29, CDS 9 30, 32, 40, See Also: cfg-file 10 cautions CompuServe See: networks O CONFIG.SYS 32 OmniView 9 configuration 10, 11, 12, 13, 14, 28, 31, P 34, 37 PC-Pursuit 30, 40 phone-rate data 19, 22 D phone rates 22 Denise 45 PIF file See: MicroSoft DESQView 9 disk vendors 3 Q distributors See: disk Qanalyst vendors limited license 3 DOS 3.20 7 registration 5 DoubleDOS 9 support 4 syntax 11 E QMODEM.CNF See: /B ERRORLEVEL 35 Qmodem exit code 35 DOS shells 33, 39 log anomalies 41 F files 6 Index 47 prefix code shareware 1, 2, 11 capability 25, 26, 36, 40, 43 T versions 8 TaskView 9 Telex See: networks R The Source See: registration 4, 5 networks corporate 4 trademarks 1 volume discounts 4 reports V bad reports 7, 23, visual aids 37 25, 41, 42 just on last call 37 W warnings 8, 33, See S Also: notes screens warranty 2 EGA/VGA 10