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Contacting Quarterdeck Technical Support
Quarterdeck Technical Note #144 Filename: CONTACT.TEC
by Heather Kratt CompuServe: CONTAC.TEC
Last revised: 04/26/95 Category: INF
Subject: A list of available options for contacting Quarterdeck
Technical Support.
1-800-ROBOTECH
--------------
1-800-ROBOTECH (1-800-762-6832) is our automated technical support
hotline. This free service is available 24 hours a day, 7 days a
week (including holidays). Using a touchtone telephone, you can
get answers to a variety of commonly asked questions, including
product information, installation, configuration, and
troubleshooting tips.
Navigation is easy! Once connected to 1-800-ROBOTECH, simply
press the number on your telephone keypad that corresponds to the
menu selection you desire. Below are some helpful shortcut keys:
MENU COMMANDS:
Press *P to go to the Previous menu.
Press *T to go to the Top system menu.
Press *C to hear the Current level.
Press *J and the 4 digit level number to Jump to that menu
level.
MESSAGE COMMANDS:
Press N to hear the Next part of a message.
Press P to hear the Previous part of a message.
Press A to hear the message Again.
Press T to go to the Top or beginning of a message.
Press # to pause a message and # again to resume.
For more information and a complete list of 1-800-ROBOTECH topics,
refer to Quarterdeck Technical Note #272, "1-800-ROBOTECH"
(ROBOTECH.TEC).
CompuServe
----------
With over 2 million subscribers, CompuServe is the most popular
computer information service in the world. And with good reason!
CompuServe provides electronic mail, online reference material,
up-to-date news services, travel services, weather information,
online shopping, investor services, games, over 500 special
interest forums, and much more.
If you are already a member of CompuServe, just type GO
QUARTERDECK at any ! prompt to access our forum. Private e-mail
is accepted at 76004,2310.
FREE INTRODUCTORY MEMBERSHIP!
If you are not a current member of CompuServe, you are entitled to
a free introductory membership. This offer includes a personal
user ID and password, $15 usage credit, and a complimentary
subscription to CompuServe magazine.
To receive this membership and go online today, call
(800) 524-3388 and ask for Representative #372.
For more information about our CompuServe forum, refer to
Quarterdeck Technical Note #134, "Technical Support via
CompuServe" (CIS.TEC).
Quarterdeck White Papers
------------------------
Individual Quarterdeck Technical Notes cover a specific topic of
interest to users of Quarterdeck products. Whether you need
assistance in correcting a problem or you simply want a better
understanding of how something works, these notes are an
invaluable source of information. Our complete technical note
library is available on most of the online services listed above.
Some of the more common technotes are included with your QEMM,
DESQview 386, or DESQview/X installation disk. Those technotes
are installed to your \QEMM\TECHNOTE directory, and can be viewed
with QSetup (or any text editor).
These technical notes are collectively referred to as the
Quarterdeck White Papers. QWHITE.COM, our complete technical note
library and reader, is also available on most of the online
services listed above.
For more information about QWHITE.COM, refer to Quarterdeck
Technical Note #236, "Quarterdeck White Papers" (QWHITE.TEC).
Q/FAX
-----
Our innovative Q/FAX system gives you access to our complete
technical note library. Quarterdeck Corporation was the first
software company to offer this 24-hour outbound self-faxing
system! Using the telephone attached to your FAX, you can access
our Q/FAX service by dialing (800) 354-3202 or (310) 309-3214.
For an updated list of technical notes available, request document
#100. This master list is updated as new technical notes become
available.
Other Online Services
---------------------
Online services provide a convenient way to contact Quarterdeck
Technical Support. Our electronic forums are staffed by our most
senior technical support representatives. In these forums, you
will find discussions of the latest issues, our complete technical
note library, product upgrades, development tools, user-submitted
utilities, and much more!
Although many of these forums offer private e-mail, we recommend
posting your messages publicly whenever possible. In addition to
Quarterdeck Technical Support, there are many users in these
forums who are eager to help. Because these public messages can
be read by anyone, you may get a faster response.
If you have a modem, the following options are available to you:
1. Quarterdeck BBS
------------------
The Quarterdeck Bulletin Board System (BBS) is available 24 hours
a day, 7 days a week. Our BBS has 8 nodes on rotary lines, which
support communications up to 14,400 bps. The recommended modem
settings are 8 bit word length, no parity, and 1 stop bit. Our
BBS is also a SmartNet node. You can reach the Quarterdeck BBS at
(310) 309-3227.
For more information about our BBS, refer to Quarterdeck Technical
Note #105, "Using The Quarterdeck BBS" (BBS.TEC).
2. Internet -- Messages and Anonymous FTP Site
----------------------------------------------
Public messages: comp.os.msdos.desqview
Please note that the above message group is not run by
Quarterdeck, but our senior technical support representatives do
monitor the messages.
Private e-mail: support@qdeck.com
Anonymous FTP Site:
To access our anonymous FTP site, use the following information:
Host: qdeck.com (149.17.8.10)
Login: anonymous
Password: Type your e-mail address here
(e.g., johndoe@netcom.com).
Note: Refer to the README file in ~\pub for a list
of files available for download.
3. BIX (Byte Information Exchange)
----------------------------------
Public messages: JOIN DESQVIEW
Private e-mail: QOS.REP2
For more information about BIX, refer to Quarterdeck Technical
Note #160, "Technical Support via BIX (Byte Information
eXchange)" (BIX.TEC).
4. MCI Mail
-----------
Private e-mail: QUARTERDECK
5. SmartNet
-----------
Public messages: DESQview conference
SmartNet is a network of individual BBSes that exchange messages
and files. The Quarterdeck BBS is a SmartNet node, or member. If
a BBS in your area is a SmartNet node, and carries the DESQview
conference, you can contact Quarterdeck Technical Support via that
BBS. The advantage of these echoed conferences is that you can
contact us via a local phone call, rather than dialing our BBS
directly which may be long distance. If your local SmartNet node
does not carry the DESQview conference, send a note to the Sysop.
If enough interest is shown, the Sysop may consider adding the
conference to that system.
For more information about SmartNet, refer to Quarterdeck
Technical Note #159, "Technical Support via Smartnet" (SNET.TEC).
6. Fidonet
----------
Public messages: DESQview echo
FAX
---
All FAXes are responded to within 24 hours of receipt (weekends
and holidays excluded). Please include your telephone number and
either your product serial number or customer VIP number on all
FAX correspondence. FAX all technical support inquiries to
(310) 309-3217.
Mail a Letter
-------------
All letters are responded to within 24 hours of receipt (weekends
and holidays excluded). Please include your telephone number and
either your product serial number or customer VIP number on all
mailed correspondence. Mail all inquiries to the following
address:
Quarterdeck Corporation
Technical Support
13160 Mindanao Way
Marina del Rey, CA 90292-9705
Telephone Support Hotline
-------------------------
Quarterdeck Technical Support can be reached at (310) 309-4250,
during the following hours:
Monday - Thursday 7:30 a.m. - 4:00 p.m. Pacific Time
Friday 10:00 a.m. - 4:00 p.m. Pacific Time
******************************************************************
* Trademarks are property of their respective owners. *
* This and other technical notes may be available in updated *
* forms through Quarterdeck's standard support channels. *
* Copyright (C) 1996 Quarterdeck Corporation *
******************** E N D O F F I L E ***********************