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TSCDQA.TXT
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1994-01-17
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TommySoftware(R) CAD/DRAW for Windows - Questions and Answers
=============================================================
Latest update: 17 Jan 1994
Supplier: 100273,1143 (TommySoftware Support Center)
Latest version: 1.11b
Frequent user requests
----------------------
Question: I have a 2 MB AT and TommySoftware CAD/DRAW doesn't work.
TommySoftware CAD/DRAW requires approx. 1600KB free RAM. Please check Program
Manager, Help, About Program Manager if you have 1.6 MB RAM free. You may
however delete the file TSCADRAW.MPI - this will force TommySoftware CAD/DRAW
to start with minimal memory usage.
___
Question: I have a 2 MB 386SX and TommySoftware CAD/DRAW doesn't work.
Please check if you are running in standard or enhanced mode. If you have not
enough memory you have to run Windows in enhanced mode. Use a permanent
swapfile to get more RAM (see Windows manual).
___
Question: I'm a citizen of a country which is not listed in the start-up
dialog. How can I get an official version of TommySoftware CAD/DRAW?
In the start-up dialog box, choose the entry "- Unlisted Country -". If you
then register, you will be presented an international registration form.
___
Question: I'm working with Windows 3.0 and I tried to use your TASS-software.
This is not possible. TASS (not TommySoftware CAD/DRAW) requires Windows 3.1
or later versions.
If you do not have Windows 3.1, you will have to create and print any request
by means of a standard editor. Send this request to the TommySoftware Support
Center, whose address is stated in the file ADDRESS.TXT within the directory
TSCADRAW\INFOS.
If you have access to CompuServe or Internet, you can mail your requests to
CompuServe: 100273,1143
Internet: 100273.1143@CompuServe.COM
___
Question: I have problems with running TommySoftware CAD/DRAW in my OS/2
Windows Box. What should I do?
Use Windows 3.x. We do not support OS/2 and the OS/2 Windows Box. There is
no intend to fix that problem, because it shows only that the OS/2-Windows Box
isn't really compatible to Windows 3.x. Ask IBM for help.
___
Question: Sometimes TommySoftware CAD/DRAW does not copy all objects to the
Clipboard and sometimes it does not print the whole drawing.
This bug is known in versions 1.05 and older. The bugs however were based on a
bug in Microsoft's Windows. Just order an update from your local distributor.
Make sure to receive the latest version of TommySoftware CAD/DRAW, at least
version 1.11.
___
Question: I've downloaded TommySoftware CAD/DRAW and everything works fine -
with one exception: colors, zoom areas and the symbol-names in the
sample library are in a foreign language.
You've got an old, faulty version of TommySoftware CAD/DRAW. Download the
latest English version of TommySoftware CAD/DRAW.
___
Question: What is the latest version of TommySoftware CAD/DRAW and how to get
an upgrade?
The latest version of TommySoftware CAD/DRAW is version 1.11b. If there will
be a new version we will report it through this file. We will make the upgrade
available through your local TommySoftware CAD/DRAW-Partner (see list below).
Ask them for prices.
You will also find TommySoftware CAD/DRAW within most BBS systems and within
CompuServe, "GO GRAPHS", library section 5 ("Paint and draw programs").
___
Question: How to register the software by CompuServe?
Use "GO SWREG" and register for number 320. This service is only available for
US-citizen and should not be used by others!
___
Question: I have received my registration card. How can I remove the words
"Unregistered version" from the program title?
In order to license your copy of TommySoftware CAD/DRAW, start the program.
Then press the keys ALT+CTRL+SHIFT+RETURN (ALT+CTRL+RETURN, ALT+SHIFT+RETURN or
SHIFT+CTRL+RETURN should also work). In the appearing dialog box, enter your
name, the name of the company you work for (optional) and your serial number.
You can find the serial number on your licence card.
___
Question: I moved the TommySoftware CAD/DRAW files into another directory. Now
the program cannot find the file "DINDRAFT.TVL". What shall I do?
It is recommended NOT to move the TommySoftware CAD/DRAW files after the
installation. They should always reside in the directory TSCADRAW in the root
directory. If you have to move the files to another drive, please do first
re-install TommySoftware CAD/DRAW to that drive and then move all additional
files (your own drawings, libraries and settings) into the new directory.
___
List of all TommySoftware CAD/DRAW key vendors
----------------------------------------------
Argentina:
Estudio Shareware Estudio Shareware
Av. Rivadivia 5040 Local 21 Riobamba 436 piso 3 of 5
(1424) Capital Federal (1025) Capital Federal
Argentina Argentina
Phone (541) 903 7310 Phone (541) 953 1829
Fax (541) 583 1570 Fax (541) 583 1570
Australia: Austria: - German Version only -
BRIGHTSPARK Husco
PO Box 253 Boesendorferstrasse 4
Morley WA 6062 A-1010 Wien
Phone (09) 3751187 Phone 505 4311-11
Fax (09) 3751668 Fax 505 9406-21
Belgium: Denmark:
TRAX Professional Shareware
Steenstraat 61 Benloese Skel 4G
B-8211 Zedelgem-Aartrijke DK-4100 Ringsted
Phone (0 50) 200 735 Phone 53 61 90 42
Fax (0 50) 200 735 Fax 53 61 93 91
CompuServe 100031,3552 CompuServe 100065,1744
England: France:
Omicron Systems Ltd. DP Tool Club
45 Blenheim Crescent B.P. 745
Leigh-On-Sea, Essex, SS9 3DT 99 rue Parmentier
Phone 702 710 391 F-59657 Villeneuve d'Ascq
Fax 702 471 113 Phone 200 53 566
CompuServe 100016,454 Fax 200 53 827
CompuServe 100012,1410
Germany: - German Version only -
TommySoftware Deutschland
Abt. Shareware
Selchower Strasse 32
D-12049 Berlin
Fax (0 30) 621 40 64
CompuServe 100142,3665
Italy: Japan:
MASLED INFORMATICA Personal Data Factory
Via dei Pioppi 9 Shimoueki-cho 451-3, Isesaki-shi
I-04011 Aprilia (LT) Gunma-ken 372
Phone (06) 92 71 733 Phone 0270-21-1423
Fax (06) 92 71 733 Fax 0270-21-1423
CompuServe 101153,21
Netherlands: New Zealand:
Copy Cats Micro South
Postbus 1088 PO Box 2275
NL-1700 BB Heerhugowaard Dunedin 9001
Phone 02207 45993 Phone 03 455 3669
Fax 02207 45993 Fax 03 455 3669
CompuServe 100121,1562
Philippines: Singapore:
E & J Global Enterprise ProjectLynx Systems & Services
Eduardo C. De Guzman Circuit Road P.O.Box 23
MCPO Box 2336, Makati Singapore 9137
1263 Metro Manila Phone 336 6704
Phone (632) 817 5410 Fax 336 8589
Fax (632) 817 5410
Sweden: Switzerland: - German Version only -
Megatec Software News!
Kalabratsvaegen 14 Sissacherstrasse 57
S-54492 Hjo CH-4052 Basel
Phone 0503-40330 Phone (061) 313 45 45
Fax 0503-40033 Fax (061) 313 42 02
CompuServe 100045,1002
USA, Canada & Mexico:
Pik A Program
13 Saint Marks Place
NY, NY 10003
Phone 1-800-445-3346 TOLL FREE (ORDERS ONLY!)
Phone (212) 598 4459
Fax (212) 228 5879
CompuServe 73730,2117
Citizens from countries not stated above should either contact Pik A Program
in the USA (for English Versions) or TommySoftware in Germany (for German
Versions).
To be continued.....