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*********************************************************
The Oxford Interactive Encyclopedia
Version 1.1 for Windows 3.1/Windows 95/98
*********************************************************
Welcome to The Oxford Interactive Encyclopedia!
We would like to thank you for your purchase. It is our goal to
make you a happy and satisfied customer, so we have created this
file with useful information and solutions to problems you may
encounter.
This file contains important information to help you use this
product successfully. If you are uncertain how to make a
recommended change, please refer to the user manual that came
with Windows and/or your computer system.
CONTENTS
I. Installation Instructions and Suggestions
II. Troubleshooting
III. Contacting Technical Support
IV. Other Important Information
V. License Agreement
I. Installation Instructions and Suggestions
*********************************************************
A. Disk Compression
If you are using a disk compression utility, the available hard
disk space reported by the installation program may not be
accurate. Disk compression utilities can only ESTIMATE available
hard disk space. If the installation process is not successful,
you may need to free additional hard disk space by removing
un-needed files or applications from your hard drive.
B. Network Installation
This product is designed as a "stand-alone" application and does
not support use by multiple users over a network.
C. Under Windows 3.1, The Oxford Interactive Encyclopedia works
best with Windows operating in a 386-enhanced mode with a 20 MB
permanent swap file established on a non-compressed drive.
D. Installation Instructions
We suggest that you exit all applications before
installing this product. Other programs and drivers running on
the computer may interfere with the installation process.
1. Installation for Windows 95/98
Simply place The Oxford Interactive Encyclopedia CD in the CD-ROM
drive. The Windows 95 AutoPlay function automatically offers the
option to install the program. Click on "Install" to begin the
installation.
If The Oxford Interactive Encyclopedia CD is already in the CD-ROM
drive and you have bypassed the AutoPlay function, follow these
steps to begin the installation: Click on "Start" and select
"Run ...". In the "Open" box, type "D:\SETUP.EXE" and press Enter.
If your CD-ROM drive is not drive "D", substitute the letter of
your CD-ROM drive when you type this statement. For example, if
your CD-ROM drive is drive "E", type "E:\SETUP.EXE" and press Enter.
When the program has finished installing the files, you are
notified that the installation has been completed. Then,
whenever you want to use The Oxford Interactive Encyclopedia,
simply insert The Oxford Interactive Encyclopedia CD into your
CD-ROM drive and click on "OK" when asked if you want to run the
program. To start the program when the CD is already in your CD-ROM
drive, click on "Start", choose "Programs", choose "Oxford ", and
then choose "The Oxford Interactive Encyclopedia".
2. Installation for Windows 3.1
From the Program Manager, open the "File" menu and select
"Run...". In the "Command Line" box, type "D:\SETUP.EXE" and
press Enter. If your CD-ROM drive is not drive "D", substitute
the letter of your CD-ROM drive when you type this statement.
For example, if your CD-ROM drive is drive "E", type
"E:\SETUP.EXE" and press Enter.
Once the program files have been installed, the installation
program scans for Video for Windows. If Video for Windows
version 1.1e (or later) is already installed on your system, the
program offers you the option of starting the encyclopedia or
returning to the Program Manager. If Video for Windows is not
installed on your system, the installation program offers to
install it for you. Once Video for Windows 1.1e is installed,
simply open the "Oxford " group and double-click
on the "Oxford Interactive Encyclopedia " icon to start
the program.
To exit the installation program at any time, click Exit or
Cancel, or press F3.
E. Meeting the Minimum System Requirements
The encyclopedia installation program automatically determines
if your computer system meets the minimum requirements to run
the encyclopedia. If your system fails to meet the requirements,
the installation program tells you exactly which requirements
were not met. Three potential problems you may encounter and
their solutions are described below:
--"Detected: No suitable wave device"
or
"Detected: No MIDI device"
or
"Detected: No suitable MIDI device"
If you get any of these messages, make sure that you have
installed the Windows drivers that came with your sound
board. The encyclopedia requires at least one wave device
capable of at least 8-bit mono at 22.050kHz, and at least
one MIDI device with FM synthesis, all channels.
NOTE: Because of their special hardware setup, certain IBM
Aptiva and Thinkpad systems may generate these messages
even though they DO have the proper equipment and software.
If you own one of these systems and encounter one of the
above messages, disregard the message and proceed with the
installation.
To check that your system has met the minimum requirements, you
can run the program CNMSYSI.EXE, located in the "\WIN32"
directory (Windows 95/98 users) or the "\WIN" directory (Windows
3.1 users) on the encyclopedia CD-ROM.
Alternatively, load the encyclopedia and click on the "Menu"
button. Then, while holding down the "Ctrl" key on your
keyboard, click on the "About OIE" button. A screen will display
the minimum program requirements and the components found on
your system.
F. Running Directly from the CD-ROM
It is possible to run The Oxford Interactive Encyclopedia directly
from the CD-ROM without installing it on your hard drive. This is
not recommended because the program performance will be
significantly slower than normal. Also, any settings or preferences
you change while using the encyclopedia, such as the desired online
service, will not be recorded; The Oxford Interactive Encyclopedia
will return to the default settings the next time you start the
program.
II. Troubleshooting
*********************************************************
This product has been successfully tested with a wide variety of
hardware and peripheral equipment. It should be noted, however,
that Microsoft Windows is a "device-independent" operating
system that relies on device drivers to communicate with the
various devices on your system. Occasionally, issues may occur
with one of these drivers. Conflicts with sound cards, video
displays, and printers are often resolved by reconfiguring or
updating the device drivers supplied by the manufacturers. This
product is not designed specifically for compatibility with any
particular hardware item.
A. Troubleshooting for both Windows 95/98 and Windows 3.1
1. Font Problems / Font Error Messages When Starting
Encyclopedia
The encyclopedia requires that certain fonts be present on your
system to display text correctly. If the program is unable to
find the fonts it needs, some text may display poorly or in
unreadable fonts. (If you are using Windows 95/98, please also see
the section "Encyclopedia Text is Illegible or Displays in Wing
Ding or Symbol Font" under "Troubleshooting for Windows 95/98"
below.)
If the encyclopedia cannot find the proper fonts, you may see
one of the following error messages after the introductory
screen:
--"The following TrueType Fonts were not found: ..."
or
"The following Fonts were not found: ..."
To correct this problem, make a note of the missing font
or fonts listed, then exit the encyclopedia program.
If you are using Windows 95/98, click on the "Start" button,
choose "Settings" and then "Control Panel". In the
"Control Panel" window, double-click on the "Fonts" folder.
Then from the "File" menu choose "Install New Font...".
Then follow the instructions after the Windows 3.1 paragraph
below.
If you are using Windows 3.1, double-click on the
Control Panel icon located in the Main group on the
Windows desktop. In the Control Panel, double-click on the
"Fonts" icon, then click on the "Add ..." button.
Move to the "\WINDOWS\SYSTEM" directory on your hard
drive. A list of available fonts should appear; click on
the font that was listed as missing in the error message
and then click on the "OK" button. Then click on the
"Close" or "Cancel" button; there is no need to restart
Windows.
If no list of fonts appears in "\WINDOWS\SYSTEM", consult
your Windows user's manual for assistance in loading
Windows fonts.
--"The TrueType Rasterize is NOT enabled. ..."
If you are using Windows 3.1, to correct this problem,
first exit The Oxford Interactive Encyclopedia program. Then
double-click on the "Control Panel" icon located in the
"Main" group on the Windows desktop. In the "Control Panel",
double-click on the "Fonts" icon, then click on the
"TrueType ..." button. Click in the check box "Enable
TrueType Fonts" to place an "X" in the box. "Show Only
TrueType Fonts in Applications" should NOT be checked. Click
on the "OK" button. You must re-start Windows for the change
to take effect, so click on the "Restart Now" button.
2. Changing the MIDI Playback Device
The Oxford Interactive Encyclopedia program automatically detects
the MIDI device on your system upon loading. To change the MIDI
device used by the encyclopedia, click on the "Menu" button on
the encyclopedia program's path bar, and then click on the
"Preferences" button. Click on the "Setup MIDI Device ..." button
in the Preferences screen to manually select a MIDI device.
3. Boosting Performance
While it is possible to run the program directly from the CD,
performance will be sluggish because of the CD-ROM access time.
The encyclopedia runs best when installed on a hard drive using
the "medium" or "large" installation setting.
Turning off button sounds will also boost performance. To turn
off button sounds, click on the "Menu" button on the
encyclopedia's path bar, choose "Preferences", choose the "Sound
& Media" tab, then remove the "x" or checkmark from the "Play
sounds when buttons are clicked" checkbox.
4. Printing Tables
If you encounter difficulties when printing tables in the
encyclopedia, try changing your printer setup from "Landscape"
to "Portrait" or vice versa. Also try changing the resolution
setting of your printer. For example, change the printer
resolution from "High" to "Medium" or "Draft". Consult your
printer manual and your Windows user's manual for instructions
on how to change these settings for your printer.
5. Program Installed Successfully but Will Not Launch
You need to make two changes: First, locate the "CNM.INI" file in
the program directory on your hard drive. In the "[view]" section,
insert a semi-colon (;) at the start of the line reading
"SplashFile=.\splash.spl". Next, go to the "[Prefs]" section
and change the line reading "ButtonSounds=1" to "ButtonSounds=0".
The encyclopedia should now launch successfully.
B. Troubleshooting for Windows 95/98
1. Movies Do Not Play: "Cannot find VIDS:CVID Decompressor"
To address this problem, click on the Windows 95/98 "Start" menu,
select "Settings", then select "Control Panel". In the resulting
window, double-click on the "Add/Remove Programs" icon, then
click on the "Windows Setup" tab. Scroll down in the list to
"Multimedia" and double-click on it. In the new list that
appears, scroll to "Video Compression" and make sure that the
box next to it is checked. Click on the "OK" button, then click
on "OK" again.
When you change these settings, you may have to re-start Windows
95 in order for the changes to take effect. Click on "Yes" if
offered this option.
2. Encyclopedia Text is Illegible or Displays in Wing Ding or
Symbol Font
Certain Lotus or IBM products, such as Lotus Wordpro, install a
font that interferes with the fonts used by Windows 95. This
problem can be resolved by removing the Monotype Sorts Font
version 2.0 from your system.
To remove the font, click on the Windows 95/98 "Start" menu, select
"Settings", then select "Control Panel". In the resulting
window, double-click on the "Fonts" icon. In the resulting list
of fonts, find "Monotype Sorts Font" (sometimes listed as
"Mtsorts_.ttf") and remove it by dragging it into the Windows 95/98
recycle bin on your desktop.
3. Problems Reading CD
If you have trouble with your CD-ROM performance, the problem
may be solved by adjusting the cache settings on your CD-ROM
drive. To change these settings, click on the Windows 95/98 "Start"
menu, select "Settings", then select "Control Panel". In the
resulting window, double-click on the "System" icon, then click
on the "Performance" tab. Make sure that in the resulting box
both "File System" and "Virtual Memory" indicate "32-bit". Click
on the "File System ..." button, and then click on the "CD-ROM"
tab. Move the slider in the "Supplemental cache size" all the
way to "Large". Make sure that the contents of the "Optimize
access pattern for" box matches the speed of your CD-ROM drive;
for example, if you have a double-speed (2X) CD-ROM drive, this
box should read "Double-speed drives".
When you change these settings, you may have to re-start Windows
95 in order for the changes to take effect. Click on "Yes" if
offered this option.
4. Optimizing Performance
To make sure your system is operating at its peak graphic
abilities, click on the Windows 95 "Start" menu, select
"Settings", then select "Control Panel". In the resulting
window, double-click on the "System" icon, then click on the
"Performance" tab. Click on the "Graphics ..." button. In the
resulting box, make sure the "Hardware acceleration" slider is
set all the way to "Full".
To make sure your hard drive is operating to its fullest
potential, click on the Windows 95 "Start" menu, select
"Settings", then select "Control Panel". In the resulting
window, double-click on the "System" icon, then click on the
"Performance" tab. Click on the "File System ..." button, and
then click on the "Hard Disk" tab. Make sure under "Typical role
of this machine" it reads "Desktop computer". Also make sure
that the slider bar for "Read-ahead optimization" is all the way
to the right at "Full".
When you change these settings, you may have to re-start Windows
95 in order for the changes to take effect. Click on "Yes" if
offered this option.
5. Locating Possible Conflicts
To find potential conflicts with your hardware that might be
causing problems with the encyclopedia, use the Windows 95
Device Manager. Click on the Windows 95 "Start" menu, select
"Settings", then select "Control Panel". In the resulting
window, double-click on the "System" icon, then click on the
"Device Manager" tab. In the resulting list, look for yellow
warning triangles with "!" in them. If you find any such
triangles, click once on the item to highlight it and then click
on the "Properties" button. Windows 95 will display a dialog box
that explains the status of that device. Consult your Windows 95
or computer system manual for more information.
6. Using The Oxford Interactive Encyclopedia with SoftRam95
SoftRam95 is a memory expansion utility for Windows 95 made by
Syncronys Software. When using SoftRam95 and the encyclopedia,
manually entering your virtual memory setting can lead to error
messages. SoftRam95 will work properly with the encyclopedia if
Windows 95 is allowed to control the virtual memory setting
itself.
7. Working with the Windows 95/98 Taskbar
If you are using the "Always on Top" and "Auto Hide" settings
for the Windows 95 Taskbar, the Taskbar may obscure some of the
encyclopedia buttons. To keep the Taskbar from appearing on top
of the encyclopedia program, turn off the "Always on Top" and
"Auto Hide" settings by clicking on the Windows 95 "Start"
button, then "Settings", then "Taskbar...".
C. Troubleshooting for Windows 3.1
1. "GPF in Module ???.DRV"
This type of error message is often related to the video driver
being used by Windows. It can often be resolved by changing the
video resolution to "640x480 with 256 colours".
An alternative is to switch to using Microsoft's Super VGA video
drivers. These can be obtained from Microsoft.
2. "CDR-lOl" or "Not Ready Reading (CD-ROM drive)"
Error messages related to the computer's ability to read the CD
can often be resolved in one of the following ways:
--Make sure that the CD is clean and free of scratches.
CDs can be washed in warm water and washing up liquid.
Scratched CDs should be replaced.
--Don't cache the CD-ROM drive. If your computer is using
DOS version 6.20 or later and the SMARTDRV caching
driver, add a "/U" argument to the line that loads
SMARTDRV in the AUTOEXEC.BAT file. The line may appear
as "C:\DOS\SMARTDRV.EXE /X /U". For more information on
SMARTDRV, type "HELP SMARTDRV" at the DOS prompt.
--Assign 20 buffers to reading the CD. This is done by
setting the "/M:" argument on the MSCDEX line to 20. The
line may appear as "C:\DOS\MSCDEX.EXE /D:MSCD001 /M:20".
For more information on MSCDEX, type "HELP MSCDEX" at
the DOS prompt.
3. Videos Do Not Play
Under Windows 3.1 only, be sure that Video for Windows is
installed. The Oxford Interactive Encyclopedia includes
Video for Windows version 1.1e. This can be installed from the
Program Manager by opening the File menu and selecting "Run...".
In the "Command Line" box, type "D:\VFW11E\SETUP.EXE", and press
Enter. If your CD-ROM drive is not drive "D", substitute the
correct letter for your drive when you type this statement. For
instance, if your CD-ROM drive is drive "E", type
"E:\VFW11E\SETUP.EXE" and press Enter.
PLEASE NOTE: The Video for Windows supplied on the encyclopedia
CD is for Windows 3.1 ONLY. Do not install it on a Windows 95
system; Windows 95 already includes the necessary Video for
Windows software.
III. Contacting Technical Support
*********************************************************
We are here to assist you with any issues regarding this
product. The Learning Company Technical Support can be reached
via electronic mail or by phone.
When contacting technical support by any method, please provide
as much information as you can about your computer system and
the problem you are experiencing, and include a phone number
where we can reach you if we need more information.
Tech Support e-mail: uksupport@learningco.com
Phone: 09062165432 (Calls cost 25p/min & may be monitored/recorded. Correct at Apr 1999)
Facsimile: 09062165433 (All calls cost 25p/min. Correct at Apr 1999)
Mail: The Learning Company
PO Box 121
Crawley
RH11 9YP
ENGLAND
Attn: <product name>
We regret that we cannot offer game hints and tips, as the service is provided for technical difficulties only.
IV. Other Important Information
*********************************************************
A. Reinstalling or Removing The Oxford Interactive Encyclopedia
Under Windows 95/98
If you installed The Oxford Interactive Encyclopedia under
Windows 95/98, the operating system can help you remove the program
and its associated files. From the "Start" menu, select
"Settings", then "Control Panel". Then double-click on the
"Add/Remove Programs" icon. Follow the instructions in the
"Install/Uninstall" section to remove the encyclopedia.
Uninstalling the encyclopedia will not remove any files you may
have created yourself, such as bookmark lists or MediaStudio
presentations.
Under Windows 3.1
Once you have installed the encyclopedia, you may use the
SETUP.EXE program to change the configuration or the location of
the encyclopedia files on your hard drive, or to remove the
program and its associated files from your system. To do so,
make sure your encyclopedia disc is in your CD-ROM drive, and
then use the Program Manager or the File Manager to launch the
SETUP.EXE program located on the CD-ROM. You will then be guided
through the available options. Uninstalling the encyclopedia
will not remove any files you may have created yourself, such as
bookmark lists or MediaStudio presentations.
V. THE LEARNING COMPANY LICENCE AGREEMENT
SINGLE USER PRODUCTS
This is a legal agreement between you (either an individual or
an entity) and The Learning Company, Inc. ("The Learning
Company").
BY OPENING THE SEALED PACKAGES CONTAINING THE DISKS OR BY
USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF
THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS
AGREEMENT, AND YOU ARE THE ORIGINAL PURCHASER OF THE
SOFTWARE, PROMPTLY RETURN THE SOFTWARE (INCLUDING PRINTED
MATERIALS) TO THE PLACE WHERE YOU PURCHASED THEM FOR A FULL
REFUND.
THE LEARNING COMPANY SOFTWARE LICENCE
GRANT OF LICENCE. This Licence Agreement permits you to use one
copy of The Learning Company software (the "Software"), which
may include electronic documentation, on a single
computer/workstation. The Software is "in use" on a computer
when it is loaded into the temporary memory (i.e. RAM) or
installed into permanent memory (e.g. hard disk, CD-ROM drive or
other storage device) of that computer. You may not use the
software on or over a network or any other transfer device
without each concurrent user having an original copy of the
Software and its documentation.
COPYRIGHT. All intellectual property rights in the Software
(including all animations, audio, images, maps, music,
photographs, video and text incorporated into the Software) are
owned by The Learning Company, its suppliers and licensors and
are protected by United States copyright laws and international
treaty provisions. The Learning Company, its suppliers and
licensors retain all rights not expressly granted. You must
treat the Software like any other copyrighted material, except
that you may either make one copy of the Software solely for
backup or archival purposes or transfer the Software to a single
hard disk provided you keep the original solely for backup or
archival purposes. You may not copy the printed materials
accompanying the Software. You may not loan, rent or lease the
Software, but you may transfer your rights under this Agreement
on a permanent basis provided you transfer the licence granted
by this Agreement, the Software and all associated printed
materials and retain no copies, and the recipient agrees to the
terms of this Agreement. You may not reverse engineer, decompile
or disassemble the Software, except to the extent the this
restriction is expressly prohibited by applicable law. You may
not distribute printed copies of any user documentation provided
in electronic format. The restrictions contained herein apply
equally to hybrid CD-ROMS which may contain multiple versions of
the Software for use on different operating systems. Regardless
of the type of media you receive, you may use only the portion
appropriate for your single-user computer/workstation.
LIMITED WARRANTY
LIMITED WARRANTY. The Learning Company, its suppliers and
licensors warrant that the media on which the Software is
distributed are free from defects in materials and workmanship
for a period of thirty (30) days from the time of receipt.
ANY AND ALL OTHER IMPLIED WARRANTIES WITH RESPECT TO THE SOFTWARE
AND THE ACCOMPANYING WRITTEN MATERIALS, INCLUDING BUT NOT LIMITED
TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO THIRTY (30) DAYS.
REMEDIES. Your exclusive remedies shall be, at The Learning
CompanyÆs sole option, (a) the refund of the amount you paid for
the Software or (b) repair or replacement of the Software
provided that (i) the defective Software is returned to The
Learning Company or an authorised dealer within thirty (30) days
from the date of purchase and (ii) you have completed and
returned the enclosed registration card. This Limited Warranty
is void if failure of the Software has resulted from accident,
abuse or misapplication. Any replacement Software will be
warranted for the remainder of the original warranty period or
thirty (30) days, whichever is longer.
LIMITATION OF LIABILITIES. IN NO EVENT WILL THE LEARNING
COMPANY, ITS SUPPLIERS AND LICENSORS BE LIABLE FOR ANY INDIRECT,
SPECIAL, INCIDENTAL, ECONOMIC, COVER OR CONSEQUENTIAL DAMAGES
ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE, USER
DOCUMENTATION OR RELATED TECHNICAL SUPPORT, INCLUDING WITHOUT
LIMITATION, DAMAGES OR COSTS RELATING TO THE LOSS OF PROFITS,
BUSINESS, GOODWILL, DATA OR COMPUTER PROGRAMS, EVEN IF ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL THE
LEARNING COMPANY, ITS SUPPLIERSÆ AND LICENSORS' LIABILITY EXCEED
THE AMOUNT PAID BY YOU FOR THE SOFTWARE. BECAUSE SOME
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE
LIMITATION MAY NOT APPLY TO YOU.
IMPORTANT NOTE: In order to receive technical support and
notification of product upgrading and enhancements, please
register this product.