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Text File  |  1992-07-14  |  6.6 KB  |  83 lines
  1.                                                                                 
  2. PRINT SELECTION FOR APAR - II06139 92/07/14                                     
  3. APAR= II06139  SER=                            DD DOC                           
  4. INFO APAR - OS/2 2.0 PROBLEMS RUNNING ON GATEWAY PC                             
  5. ( OS2INFOAPAR 2.0 R200 56107701 GATEWAY )                                       
  6. STAT= INTRAN       FESN5NFO000-000  CTID= II0000 ISEV= 4                        
  7. SB92/06/25  RC          CL          PD           SEV= 4                         
  8.                        PE=                       TYPE= I                        
  9. RCOMP= INFOPCLIB    PC LIB INFO ITE RREL= R001                                  
  10. FCOMP=                              PFREL= F     TREL= T                        
  11. ACTION=             SEC/INT=                     DUP/                           
  12. USPTF=              PDPTF=                       DUPS 0                         
  13. DW92/06/25  RT          SC          FT                                          
  14. RE          PT          UP          LP                                          
  15. PV          AP          EN          FL                                          
  16. LC92/06/26  RU92/06/25       MCEASPSA                                           
  17.                              CUST INST LVL/SU=                                  
  18. FAILING MODULE=              FAILING LVL/SU=                                    
  19. SYSROUTE OF:          RET APAR=             PS=                                 
  20. COMP OPER ENV=                                                                  
  21.                                                                                 
  22.                                                                                 
  23. SYSRES=      SYSIN=      SYSOUT=      CPU=             RE-IPL=                  
  24. OPTYPE=                 SPECIAL ACTIVITY=          REGRESSION=                  
  25. PRE-SCREEN NO.=          RSCP= RS000                                            
  26. ERROR DESCRIPTION:                                                              
  27. Subject:  OS/2 2.0 on Gateway 2000 machines - Here is an                        
  28. "official list" on what are known problems to look out for                      
  29. on Gateway 2000 machines.                                                       
  30. -                                                                               
  31. Problem 1 - Country.Sys not found message on all Nomad                          
  32. "notebook" models.                                                              
  33. This is a problem with the BIOS on the Nomad machines                           
  34. according to Bill Williams.  Nomad machines with Pheonix                        
  35. 1.02 BIOS will need to be upgraded.  The Gateway 2000 Tech                      
  36. support group expects us to send the customer over to them                      
  37. on this problem.                                                                
  38. -                                                                               
  39. Problem 2 - Gateway machines with a 486 can potential have                      
  40. DIVIDE UNDERFLOW errors.                                                        
  41. This problem is a bug on the 486 math coprocessor and will                      
  42. only be seen if the customer is running software that takes                     
  43. advantage of the coprocessor.  The Rev E mother boards of                       
  44. 486 Gateway machines may exhibit this problem.  If the                          
  45. customer is running into this problem we can send them to                       
  46. Gateway so they can upgrade to the Rev F version of the                         
  47. mother board.  The Rev F board has a HW fix workaround for                      
  48. the coprocessor bug.                                                            
  49. -                                                                               
  50. Problem 3 - Gateway machines that Trap 2 on boot or install                     
  51. This problem could be one of two things.  The first is                          
  52. that the Read Ahead Cache on the mother board could be bad.                     
  53. Gateway has seen several cases of this.  The workaround for                     
  54. this problem is to disable the external caching.  This can                      
  55. be done by hitting Ctl-Alt-Esc during POST to activate CMOS                     
  56. Setup.  The real solution however would be to get another                       
  57. board from Gateway or let them fix the one the customer has.                    
  58. The second thing that could cause the Trap 2 is bad                             
  59. memory.  In this case the only thing that will consistently                     
  60. fix the problem is locating the memory sim that is bad and                      
  61. replacing it.  Sometimes - just moving the sims around helps                    
  62. though.  - For either of the versions of the Trap 2 problems                    
  63. it is also okay to refer them to Gateway.                                       
  64. -                                                                               
  65. Problem 4 - Machine hangs or screen goes blank when user                        
  66. goes into a DOS session on Gateway 386 machines.                                
  67. Here we have the TSENG video chip set problem.  Most all of                     
  68. Gateway's 386 line has been shipped with the Diamond                            
  69. Speedstar video card that uses the TSENG chip set.  Here                        
  70. Gateway asks that we work with the customer to try the                          
  71. VSVGA.SYS fix for the problem.  They have the the fix module                    
  72. for this problem at Gateway and are helping customers that                      
  73. call there first without sending them to us.  Bill Williams                     
  74. thinks that we can do the same here since it is not a                           
  75. problem specific to Gateway 2000 machines.                                      
  76. LOCAL FIX:                                                                      
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  83.