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New Horizons Shareware Collection
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SUPPORT.DOC
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1994-11-22
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How to report problems or submit comments regarding Integrity Master:
Read file QUESTION.TXT to see if your concern may be documented there.
If you don't have your own utility, enter "IMVIEW QUESTION.TXT" to read this
file.
If you have a problem, please gather the following information:
1) Describe the problem. What do you see on your screen? Under what
circumstances does it happen?
2) Please describe the steps required to reproduce the problem:
3) Print your CONFIG.SYS and AUTOEXEC.BAT files.
4) Print the IMPROC.TXT file you used to install Integrity Master.
5) Please describe your computer:
PC type: Video Adapter: Hard disk:
DOS Version: Other adapters: Floppies:
BIOS version:
6) Do you use special disk partitioning software such as DMdriver?
7) Serial number (from the diskette label) and version number of Integrity
Master (You are NOT required to already be a registered user to report
a problem)
If you have suggestions for improvements, complaints, compliments...whatever,
P L E A S E let us know. We'd like to meet your needs!
Mail the above information to:
Stiller Research
2625 Ridgeway St.
Tallahassee, FL 32310
or if you are a registered user of Integrity Master, you may call
Stiller Research directly for support with Integrity Master or help
with a virus related problem.
or THE FASTEST WAY TO GET EXPERT ASSISTANCE WITH INTEGRITY MASTER is:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
to call the Advanced Support Group (ASG) at 1-900-88-HELP8
(1-900-884-3578) and have the relevant information ready. If you can
not place 1-900 phone calls you may call the Advanced Support Group
at 1-314-256-3130 and use your VISA or Mastercard. ASG is providing
this support as a service to Stiller Research customers. They are
specialists in PC technical support and are familiar with Integrity
Master; they should be able quickly assist you with any IM problem
you are having. There is a $2 charge per minute (after the first 24
seconds) which will be added to your phone bill for this service.
(Registered users of Integrity Master will be eligible for free
telephone support directly from Stiller Research plus free assistance
in dealing with virus attacks)
or extract the above points you think may have relevance and
send via electronic mail to:
72571,3352 on CompuServe
72571.3352@compuserve.com on InterNet, Bitnet, etc.
uunet!compuserve.com!72571.3352 on Uunet
STILLER on GEnie
o In the UK, The Shareware Support BBS (0442) 890807 HST-DS. We provide
support and downloads via conference 10 - "Runway Link"
(Registered users have direct telephone access to Stiller Research)