Microsoft Picture It! Photo Studio

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Supplemental Information for: * Microsoft Picture It! Publishing Platinum 2001 * Microsoft Picture It! Publishing Gold 2001 * Microsoft Picture It! Publishing Silver 2001 * Microsoft Picture It! Publishing 2001 * Microsoft Greetings 2001 * Microsoft Picture It! Photo Premium 2001 * Microsoft Picture It! Photo 2001 * Microsoft Picture It! Express 2001 Thank you for purchasing quality software from the Microsoft Picture It! line of products. This file contains suggestions for handling common problems and offers other late-breaking news that will help you get the most out of the program. You can print this file by opening it in any Windows word-processing program and clicking the Print command on the File menu. To read this file on-screen, scroll up or down using the Page Down and Page Up keys on your keyboard. Table of Contents 1. Installation tips 2. Upgrading 3. Graphics and layout tips 4. Video cards and display problems 5. CD-ROM problems 6. Error starting program 7. Program quits unexpectedly when used with Microsoft Camcorder program 8. Audio problems 9. Printing problems 10. Saving your projects to a floppy disk 11. Internet and e-mail issues 12. Microsoft Technical Support Services files 13. Hardware problems 14. Special information for users of Picture It! Photo Premium 2001 & Picture It! Photo 2001 14(a). Printing tips 14(b). Installing onto a network or installing everything to your hard disk 15. Special information for users of Greetings 2001, Picture It! Publishing Platinum 2001, Picture It! Publishing Gold 2001, Picture It! Publishing Silver 2001, and Picture It! Publishing 2001 15(a). Opening projects from Home Publishing 2000, Greetings 2000, Home Publishing 99, Greetings 99, or Greetings Workshop 2.0 15(b). Printing tips 15(c). Installing onto a network or installing everything to your hard disk 15(d). Mail merge problems 15(e). Duplication of holiday data 1. Installation tips Shut down other programs It is best to shut down other programs, including virus checkers running in the background, before running Setup. Setup installs system files that may be shared with other programs. Setup will install Internet Explorer and Outlook Express You must have Microsoft Internet Explorer 5.5 or later and Outlook Express 5.0 or later installed on your machine to run this program successfully. Setup will install Internet Explorer 5.5 and Outlook Express 5.0 if you do not have them on your computer. Uninstall beta versions of Internet Explorer 5.5 Internet Explorer 5.5 Setup does not uninstall pre-release versions (e.g., Beta) of Internet Explorer 5.5. In order to complete Setup of this program correctly, please uninstall any Beta versions of internet Explorer before installing this program. Check proxy settings if installing from a network If you are installing this program from a network onto a computer with Windows NT 4.0, make sure the proxy settings for Internet Explorer are correctly set before starting Setup of this program. When Internet Explorer 5.5 Setup is started, it will prompt for a source site location if the proxy settings are incorrect. Choose the appropriate Setup options You have three choices when installing this program: 1. Typical Installation (Recommended) - Choose this option for quick and easy browsing of clips, photos, and templates. Recommended for most users. 2. Minimum Installation - Choose this option if you have limited space available on your hard drive. 3. Custom Installation - Choose this option to customize your installation by putting content on your hard drive. Installing clips or templates to your hard drive will reduce CD swapping. * Template files will be installed on the drive you install this program on. * Clips and Photographs will be installed on the drive that contains the Windows folder and the Common Files. Free hard disk space on your computer If Setup indicates that your drive doesn't have enough room, you can make room on this drive by deleting files or choose another drive. Setup installs most content to the drive the Windows folder and Common Files folder are on. Choosing Minimum Installation may solve the problem. Register your product online Online registration requires that your computer have a correctly installed modem. See your Windows documentation on checking for and installing a modem on your computer. If the online registration for this program does not work, you can try again by starting this program, clicking About Microsoft Picture It! 2001 on the Help menu, and then clicking Registration. Install Microsoft Windows NT 4.0 Service Pack 6a If your computer is running Windows NT 4.0 with a service pack that's older than Service Pack 4, you will need to upgrade in order to use this program. Customers in the 50 United States and Canada can order the North American version of Service Pack 6a for Microsoft Windows NT. The cost is US $14.95 (CDN $19.95) plus customer service and handling charges of US $5 (CDN $7.50). Customers can order the product online, and by phone, fax, or mail. * Online: http://www.microsoft.com/ntserver/ * Phone: (800) 370-8758 * Fax (716) 447-7330 * In the 50 United States, mail to Microsoft NT Service Pack 6a P.O. Box 1095 Buffalo, NY 1420-1095 * In Canada, mail to Microsoft NT Service Pack 6a P.O. Box 643 Fort Erie, ON L2A6M1 Request part number 227-01408 for the High Encryption version (128-bit), part number 227-01409 for the Standard (40-bit) version, or part number 227-01411 for the French Canadian version. If you're ordering the 128-Bit version of Service Pack 6a, please note: The North American (128- bit) of Microsoft NT 4.0 Service Pack 6a (128-bit SP5) contains strong encryption features. 128-bit SP5 may be distributed in the United States, its territories, possessions and dependencies, and Canada without an export license. Export of 128-bit SP5 from the United States is regulated under "EI controls" of the Export Administration Regulations (EAR, 15 CFR 730-744) of the U.S. Commerce Department, Bureau of Export Administration (BXA). An export license or applicable license exception is required to export the 128-bit SP5 outside the United States or Canada. For additional information see the Microsoft Export home page at http://www.microsoft.com/exporting/. Log on as administrator on Windows NT 4.0 SP4 or later. This program will not install correctly on a Windows NT system when you are logged on as a user without administrative privileges. To ensure correct installation, log on as an administrator before running Setup. Reinstall this program if you remove Microsoft Office 95 or later Removing Office 95 or later will remove some shared components that this program requires. If you uninstall Office 95 or later, be sure to remove and then reinstall this program before using it again. Turn off virus checkers Some virus checking programs will not allow this program to be properly installed. If you encounter problems during installation, it might be necessary to first turn off the virus-checking program. To turn off a virus-checking program perform one of the following procedures: * If an icon appears on the right end or bottom of your Microsoft Windows operating system Taskbar, right-click the icon and choose a command to turn it off (command names vary, but may include Close, Exit, and Suspend). * If no icon appears on your Microsoft Windows Taskbar, hold down the following keys at once: CTRL+ALT+DELETE. You will see a list of all the programs that are running. Select the virus-checking program, and click End Task. Turn off HP OfficeJet devices If you have Hewlett-Packard OfficeJet devices installed on your system, you might have trouble installing this program. Usually, turning off the OfficeJet software before installing solves this problem. To turn off the OfficeJet software: * On the Microsoft Windows operating system Taskbar, right-click the OfficeJet Software icon, then click Close OfficeJet Software. 2. Upgrading Upgrading from earlier versions of Home Publishing, Greetings, or Picture It! If you have an older version of Home Publishing, Greetings, or Picture It! installed on your computer, Setup will detect this and ask if you want to upgrade to the newer version or let the two versions co-exist. Setup will recommend co-existence when there is some benefit to having the older program installed, such as access to different content. If there is no benefit to having both programs installed, Setup will recommend that you choose Upgrade. 3. Graphics and layout tips Choose small fonts instead of large fonts for on-screen display The templates in this program have been designed to look best with the small fonts display setting. Using the large fonts display setting may change how text and graphics appear in relation to each other. As a rule, use small fonts for optimal appearance. Or, reformat the text in the templates to look good with large fonts. Set a default printer to avoid graphics and layout problems If you do not have a default printer selected, you may encounter problems with graphics and layouts. To add a new printer, click the Windows Start menu, point to Settings, and then click Printers. Double-click Add Printers and follow the on-screen instructions. Note playback differences between Internet Explorer and Netscape Navigator When playing back your e-mail or Web projects, you may see differences between how Internet Explorer plays back a project and how Netscape Navigator handles it. Use specific techniques to scale line thickness as you resize rotated shapes Resizing a rotated shape using the mouse to drag the Resize handle inward may cause the shape border to thicken. To avoid this problem, resize your object by holding down the SHIFT key while dragging the corner Resize handle. 4. Video cards and display problems Set your monitor to display at least 256 colors This program requires you to set your display to 256 colors (minimum) to run. If you have a VGA card running in 16-color mode, you may be able to change it to a higher color mode, such as 256 colors with a resolution of 800x600. If your video driver supports it, you may even want to set your display to 16-bit or 24-bit color for optimal on-screen display of the color templates and other content. Please see your Windows documentation for instructions on setting your display to a higher color mode. Troubleshooting If you are having display problems, try the following: * Close down other programs to ensure there is enough memory. * Switch to the Super-VGA driver supplied by Windows 95, Windows NT 4.0, or later. * Obtain updated drivers from your video card manufacturer. Most problems can be fixed by obtaining new drivers. Contact the manufacturer of your video card to determine if there are newer versions available. The phone number should be in the manuals that came with the video card or with your personal computer. * Change to a different display mode. An alternative to using a different driver is to change your video mode to a standard video mode, such as 800x600 resolution with 256 colors. Problems when selecting anything when previewing, changing effects, or changing the page background in e-mail and Web projects When you preview, change effects, or change the page background in an e-mail or Web project that contains many animated .gifs and you have an ATI Rage PRO or Matrox display driver, the Preview, Change Effects, or Page Background dialog boxes may disappear and you will be unable to select anything. Hold down the ALT key and press the TAB key until the Preview, Change Effects, or Page Background dialog box is visible, and then release the ALT key. You will then be able to interact with the dialog box. 5. CD-ROM problems Always keep a CD from this program in your CD-ROM drive when running the program To access the designs and other content for your projects, you must keep a CD from this program in the CD-ROM drive while running the program. The program will tell you if you need to switch this program's CDs to locate different content. Verify that the CD-ROM drive is working If you encounter a CD problem, first make sure that the CD-ROM drive is working. Insert a different CD that you have used before in the drive and make sure that it works. If other CDs also do not work in your CD-ROM drive, then try the following: * Check for conflicts with your CD-ROM by right-clicking the My Computer icon on the Windows desktop, and clicking Properties. In the System Properties dialog box, click the Device Manager tab and look for the CD-ROM in the list. If it appears with an exclamation point to the right of it, there is a conflict with the hardware setup. You should check the manuals that came with the CD-ROM drive for information on setting it up correctly. * If you still see an error message after checking the points above, check the manuals that came with the CD-ROM drive for information on how to set up the drive, or contact the company that supplied the CD-ROM drive. Verify that the CD is working If your CD-ROM drive works, check the following: * Make sure that this program's CD is correctly inserted into the CD-ROM drive. * Ensure that the CD is free of dust or marks. Clean the CD with a dry cloth. * Try the CD in a different computer's CD-ROM drive. * Make sure all the files on this program's CD are visible in Windows Explorer by doing the following: 1. Insert this program's CD. 2. Click the Start menu, point to programs, and then click Windows Explorer. 3. Click the plus symbol (+) next to the CD-ROM drive containing this program's CD. It will be listed with a label similar to "PIP_CD1" or "PIP_DES". 4. Locate the file named autorun.exe If you cannot see this file on this program's CD, you may be using an earlier version of the CD-ROM driver. Contact the CD-ROM drive manufacturer for an updated driver. If you can see this file on this program's CD, try to copy this file from the CD to a location on your hard drive. If the file does not copy successfully, you may be using an earlier version of the CD-ROM driver. Contact the CD-ROM drive manufacturer for an updated driver. 6. Error starting program Reinstall the program If you get a "Missing File" error message after you start this program, or if you get an error message that says, "The application could not be initialized. The session has been terminated," you will need to reinstall this program. 7. Program quits unexpectedly when used with Microsoft Camcorder program Possible conflict with Microsoft Camcorder This program may quit unexpectedly when used with the Microsoft Camcorder program included with Office 97. 8. Audio problems Sound does not play at all If the volume is turned up and you do not hear sound, something may be wrong with your audio card installation. Check to see that the audio card drivers are installed correctly and reinstall them if necessary. You can do this by running Media Player from the Accessories group and playing a .wav file (click the Start menu, point to Programs, and then click Accessories). You should also try to play a .mid (midi) file. Troubleshooting In addition, check the following: * Are the speakers plugged into the computer and connected to the batteries or to the power outlet? * Check the volume control on the speaker itself. * Check the volume control in Windows by clicking the speaker icon on the Windows taskbar. * Do you hear sounds in other programs? If not, make sure you have a properly installed sound card by checking the sound card manual or by contacting the sound card manufacturer for help. Find out if you have a sound card Check your computer to make sure that a sound card in installed. 1. Right-click the My Computer icon, and click Properties. 2. Click the Device Manager tab. If you have a sound card, it will appear in the Device Manager list. If you do not have one, it will not be listed. You get a "Sound is not available on your machine" message Check for Audio Compression. 1. Click the Start menu, point to Settings, and then click Control Panel. Double-click Add/Remove Programs. 2. Click the Windows Setup tab, and click Multimedia. 3. Click Details, and check whether Audio Compression is selected. If it is not selected, click it, and then click OK. Sound plays but is distorted or "fuzzy" Playing sounds at a higher volume than your speakers can handle often causes sound distortion. You can adjust the volume in one of two ways: * Turn down the volume dial on the back of the sound card (in the rear of the computer where the speakers plug in). * Change the volume control in Windows by clicking the speaker icon on the Windows taskbar and adjusting the controls. Sounds are cut off Most sound cards play one sound at a time; therefore, other sound-producing programs could interrupt the sounds from this program. If you suspect you have such a program, do not run it at the same time as this program. Sound files only play one at a time If you set up multiple sound files to play simultaneously in an e-mail or Web project, only the file you inserted first will play. Sound (.wav) files do not play in Netscape Navigator If you create an HTML page with a .wav file and then open it in Netscape Navigator 4.05 Standard Edition, the sound will not play back. (The Standard Edition does not include the necessary Sound Player Java applet.) To play back a sound, you must use Netscape Navigator 4.05 Professional Edition or later. Sound (MIDI) does not stop playing at end of scene, or plays on wrong scenes You may find MIDI sound files playing out of sequence or starting and stopping at incorrect times. You may experience better results by saving your file as MHTML. 9. Printing problems Printer variations Printers differ in their ability to print fonts, colors, graphics, and various text attributes, such as spacing, alignment, and character formats. Therefore, the appearance of your printed project may vary from printer to printer. If you encounter problems while printing from this program, such as no printout, low print quality, or missing text, there are several ways to troubleshoot the problem. Check the printer If the printer displays a message or an error indicator, see the printer manual for information on how to correct the problem. The printer does not print at all When a printer does not print at all, the cause is often mechanical: * Check that the printer is plugged in and turned on. * Check that the correct port is specified for the printer. Most printers are connected to the LPT1 port on a computer. * Make sure that you have the correct cable for your printer and that the cable is connected properly. * Try printing from another program, such as Microsoft Word. If you are not able to print, and the printer is turned on and correctly connected, see the printer manual for further assistance. If you are able to print with another program, then the problem may be specific to this program. * Check to ensure that you are using the correct printer driver. For more details, see the documentation that came with the printer or contact the printer manufacturer. * Check the printer setup. 1. Click the Windows Start menu, point to Settings, and then click Printers. 2. Verify the printer information displayed. 3. Click the General tab and try printing a test page. 4. Click the Details tab and verify port and driver settings. Graphics could be clipped or may not print on some printers Some printer drivers have difficulty printing some graphics. An updated printer driver often corrects the problem. Contact the printer manufacturer to obtain the latest printer drivers for your printer. Graphics clipped with a Canon printer Canon printers may 'clip' graphics (part of the graphic does not print). If you are using a Canon printer, using the latest printer driver may help correct the problem. Change printer settings if graphics are clipped If you have a problem with graphics getting clipped (only printing partially), or if the spooler crashes when you try to print, try changing the settings of your printer by doing the following: 1. Click the Start menu, then point to Settings, and then click Printers. 2. Right-click the printer icon you want, and click Properties. 3. Click the Details tab. Then click the Spool Settings button near the bottom of the dialog box. 4. Select RAW from the Spool data format list. 5. Click OK, and then click OK again to close the Properties dialog box. 6. Restart your computer. 7. Start this program, and print your project again. This change reduces the chance of a spooler crash. If you encounter this crash even after making these changes, switch off your computer and start the computer again. Doing so should further reduce the chance of a spooler crash. Light-colored text, lines, and shapes might not print with some printers Some printers print light-colored text, lines, and shapes as white, thus causing the objects to "disappear." If this happens, try using a darker color in your project and print again. Printed image quality is poor Some printers may be set to print at a quality, or mode, that is not well suited for photographs. To adjust the print quality: 1. In the File menu, click Print. 2. When the Print task comes up you will see an option to Change Printer Settings; click this button. 3. Look for a setting for either the print mode or the print quality and make sure that it is not set to Text or Draft-some printers may default to this selection. A better setting to use would be Photo, or Graphic if Photo is not offered. Canon BJC 6000 printer The Canon BJC 6000 defaults to Text mode, we recommend that you change this to Photo or SuperPhoto before printing. Printer not printing at all or printing poor quality images All printers have special software, called drivers, that translate the information between your computer and your printer. For best results, make sure that you have the most current drivers for your printer. Also be sure that the printer drivers are designed specifically for your operating system. The most current printer drivers can be downloaded from the printer manufacturer's Web site. Borders might be clipped with some printers This program will alert you about a border (or any other item) that is in the unprintable area of the paper. However, some printer drivers provide misinformation about the printer's unprintable region. As a result, portions of the border may not print correctly, or at all. If you encounter this problem, reduce the border's size and print again. Transparent graphics do not print correctly on HP DeskJet 600 and 900 series printers You may experience problems printing transparent .gif images on HP DeskJet 600 and 900 series printers. The problems may include dark horizontal streaks in the graphic, unusual patterns, and sections of image printing blank. To remedy this problem, update to the latest printer driver for your printer. The supported driver versions are: * 680 series: version 9.02 or later * 690 series: version 9.03 or later * 970 series: version 2.0 beta or later HP DeskJet 660C printers do not print rotated text correctly This problem occurs specifically with the version 7.0 printer driver. If you are using an HP DeskJet 660C printer, you must have the latest printer driver from Hewlett Packard to correctly print projects containing rotated text. A one-pixel gap appears between the border and the background This program paints any borders in your project after painting the background, leaving a one-pixel gap between the interior edge of the border and the outer edge of the background. With most projects, this gap is not noticeable. If this gap is noticeable, you can reduce the visual effect of the gap by selecting backgrounds and borders that are similar in color. A gap may appear when printing a three-page landscape banner with a Shaped Text item on Epson Stylus 400 printers If you create a three-page landscape banner with a Shaped Text item spanning all the pages and then print your project on an Epson Stylus 400 printer using Printer Driver version 2.22, you may see a small gap at the beginning of page two and three. As a result, the end of page two prints on an extra sheet. To resolve this problem, use Partial Printing to print pages two and three individually. Rotated text and graphics may be clipped on some dot matrix printers Some older dot matrix printers with non-square pixels (e.g. Epson FX-80, Panasonic KX-P2180) will cause printing and display problems with rotated text and graphics. Text may be clipped by the frame edges. Pictures may be clipped or significantly reduced in size. If you can change your printer's resolution to a square pixel resolution, this should fix the printing and display problems. Printer not printing flipped images for a T-shirt transfer In some cases, a printer is able to print a normal image but not a flipped image for a T-shirt transfer. To correct the problem, make sure that you have the most current drivers for your printer and that the printer drivers are designed specifically for your operating system. The most current printer drivers can be downloaded from the printer manufacturer's Web site. Some graphics may not print on Epson Stylus Color ESC/P2 printers Some image formats (e.g., .jpeg, .gif, .bmp, and .pcx) may not print properly on Epson Stylus Color ESC/P2 printers, especially if they are rotated or flipped. If this happens, try converting the images to another format, such as .wmf, and reinserting them in your project. White text on a black background may not print as expected If you are printing white text on an object with a black background to a PCL printer in Vector Graphics mode, the text may not appear in your printout. If this problem occurs, try switching to Raster Graphics mode in your printer's Properties dialog box, or change your background or text to a different color. Colors may dither when printing to Lexmark 5700 and 7000 printers from Windows 95 and Windows 98 If you are using a Lexmark 5700 or 7000 printer, and you are using printer driver 1.0.1.3, you may get discoloring around text boxes in some projects. To resolve this problem, download the latest drivers for your printer from the Lexmark Web site (http://www.lexmark.com). Kodak paper size EK-PH-007 When printing multiple pictures with the template for Kodak paper size EK-PH-007, some printer models will not format the pictures properly on the page. If you are not satisfied with the printing results with this template and your printer, try another paper size and template. 10. Saving your projects to a floppy disk Use a disk with sufficient space available If you intend to save your project to a floppy disk, make sure that there is sufficient space available on it. If this program does not allow you to save your project to a floppy disk, locate another one with more available space. Keep the floppy disk in the drive Once you have saved your project onto a floppy disk, do not remove the floppy disk from the disk drive until after you have quit this program, opened a different project, or saved the project onto your hard disk. 11. Internet and e-mail issues If you have difficulty connect to the Picture It! Web site You may be experiencing network connectivity problems. If you experience such problems, continue trying to connect. If you are able to connect to other sites, try connecting to the Picture It! Web site again at a later time. Use the Modem Troubleshooter If you encounter problems connecting to the Picture It! Web site using a modem, try using the Modem Troubleshooter in Windows online Help. It provides step-by-step instructions about how to solve modem problems. Recipient can't view greeting sent by e-mail or on floppy disk Try viewing the greeting yourself before you send it to others. If you continue to have problems, try repackaging it by opening up your saved greeting or project and clicking Send on the toolbar. Sounds don't play or pictures don't show when previewing an e-mail or Web project If you have turned off sounds, animations, or pictures in the Internet Properties dialog box, then you will not be able to see or hear them when you preview an e-mail or Web page project. To turn these back on: 1. Right-click the Internet Explorer icon on the Windows Desktop and click Properties. 2. Click the Advanced tab and scroll down to the Multimedia section. 3. Make sure that the Play Sounds, Play Animations, and Show Pictures boxes are selected, and then click OK. Problem with AOL 4.0 Client If you have installed AOL 4.0 Client that was included with Windows 98, you may encounter problems running it after you install this program. For details about how to handle this issue, visit the AOL Web site or contact AOL technical support. Position pointer completely over the buttons When you view an e-mail greeting in Netscape Navigator and click the Replay, Pause, Back, Forward, or About buttons, the buttons may not always respond. The Replay, Pause, Back, Forward, or About buttons are fully functional, however, you may have to position the pointer completely over the buttons in order to make them respond to your click. Problem viewing e-mail or Web projects on Macintosh Web browsers E-mail or Web projects that contain multiple pages and a navigation bar may not display correctly on Macintosh versions of Web browsers. Problems publishing to Geocities If you created your Geocities account before June 25th, 1999, you may not be able to log on to Geocities from this program. You must first go to the Geocities Web site and update your logon information. 12. Microsoft Product Support Services files The Microsoft Product Support Services team has provided additional information and tools to help you resolve problems that you might encounter with this program. This information is contained in the PIP2001 folder on your setup CD. You will likely find the answer to your question there in either support.txt or pss.chm. Additional information can be found on the Microsoft Support Web site (http://support.microsoft.com/support/search). 13. Hardware problems WIA compliant scanners WIA compliant scanners can have compatibility issues with TWAIN drivers and Windows Millennium Edition (Me). If your scanner is WIA compliant, be sure to scan using WIA drivers and not TWAIN drivers. You can tell that both WIA and TWAIN scanner drivers have been installed on your computer if you see that the scanner is listed twice in the drop-down list box of the Scan task. If you experience difficulty scanning, try selecting the other listing of the scanner from the list box. Differentiating between cameras and scanners In some cases, this program will not be able to distinguish between camera software and scanner software that you have installed on your computer. If you are no longer using one of these cameras or scanners, you can uninstall the software associated with that device. Epson PhotoPC 800 camera The Epson PhotoPC 800 camera does not support the Automatic Download feature. To transfer pictures from an Epson PhotoPC 800 to your computer, use the software provided with the camera. Once the pictures are saved on your computer, you can open the pictures with this program. Kodak DC240 Zoom camera The Kodak DC240 Zoom camera does not support the Automatic Download feature. To transfer pictures from an Kodak DC240 Zoom to your computer, use the software provided with the camera. Once the pictures are saved on your computer, you can open the pictures with this program. Microtek ScanMaker X6 scanner The Microtek ScanMaker X6 scanner has compatibility problems with Windows Millennium Edition (Me). If a computer is running Windows Me, it will not support a Microtek ScanMaker X6 scanner connected by a parallel (EPP) port. Check the scanner manufacturer's Web site to see if updated drivers are available that will make this scanner compatible with Windows Me. HP DeskJet 600 Series printers For all image types from this program to print properly, HP DeskJet 600 Series printers require updated drivers. The drivers may be downloaded from the printer manufacturer's Web site. Casio QV-7000SX camera The Casio QV-7000SX camera has compatibility with this program. If you have trouble downloading pictures from this camera, contact the manufacturer for updated TWAIN drivers. HP DeskJet 340 printer The HP DeskJet 340 printer will not be able to print some envelope types if the computer is running Windows 2000. Although standard #10 (9.5-inch by 4.35-inch) envelopes and quarter-fold (5.75-inch by 4.5-inch) envelopes will not print properly, the printer will successfully print half-fold (8.75-inch by 5.75-inch) envelopes. Visioneer OneTouch 5300 USB scanner The Visioneer OneTouch 5300 USB scanner has some compatibility issues with computers running Windows Millennium Edition (Me). If you are using the scanner software, it is necessary to always click the Preview button before clicking the Scan button. The scanner manufacturer may offer updated drivers for this scanner on their Web site; these drivers may eliminate the need to always preview before scanning. Epson Stylus 440 printer If your computer is running Windows 2000, you may experience difficulty printing envelopes on an Epson Stylus 440 printer. To print the envelopes correctly, always specify that you will be loading the envelope into the printer with the return address first. 1. In the options list, click Print, and then click Print this project. 2. In the Print dialog box, click Envelope Options. 3. In the Envelope Options dialog box, select Return address first. 4. Proceed with Printing as instructed on the screen. 14. Special information for users of Picture It! Photo Premium 2001 and Picture It! Photo 2001 14(a). Printing tips E-mail and Web projects You cannot print e-mail or Web projects. E-mail or Web projects should be sent through e-mail, sent as an executable on a floppy disk, or published to a Web site. Let this program show you how to print double- sided This program demonstrates how to print on both sides of the paper, even if your printer does not support duplex printing. The instructions for double-sided printing vary depending on the project type and type of printer. Be sure to follow the instructions carefully each time you print a double-sided project. The animation showing the process of printing on both sides of the paper displays a graphic at the top of the diagram: this represents the front page of your project. Always follow the animation to get the optimal printed results. You may have to run a print test if this program is not familiar with your printer. Once you have followed all of the instructions, this program will know which set of double-sided printing instructions to show you. If you follow the instructions and get incorrect results, click the Fix Printing Problems button displayed at the end of printing each project. Then click the Printing Test button. This will start the print test again so that this program can update the information it has about your printer and to show you the correct double-sided printing instructions. Note: If this program did not ask you to run a print test the first time it showed you instructions on double-sided or label printing, then you will not see the Printing Test option if you click Fix Printing Problems. Use the right kind of labels to print on a laser printer Before you print labels using a laser printer, be sure to check that the labels are designed for laser printers. Using non-laser printable labels in a laser printer may cause damage to the printer. Please read your laser printer's documentation on label printing carefully. Be certain that you do not feed the same sheet of label paper into a laser printer more than once or you may void your printer's warranty. Use Raster Graphics setting for better printing on laser printers Printers using HP PCL language will print graphics better if you set the printer to "raster graphics mode." To set the Raster Graphics mode, on the Start menu, point to Settings, then click Printers. Right click the printer icon and then select Properties. Look through the dialog box to get to the tab for setting Raster Graphics mode. 14(b). Installing onto a network or installing everything to your hard disk This program can easily be installed on a network. To install it, copy the contents of each CD to its own network folder. After completing the copy, run the setup.exe from each network folder to install the program on your computer. 15. Special information for users of Greetings 2001, Picture It! Publishing Platinum 2001, Picture It! Publishing Gold 2001, Picture It! Publishing Silver 2001, and Picture It! Publishing 2001 15(a). Opening projects from Home Publishing 2000, Greetings 2000, Home Publishing 99, Greetings 99, or Greetings Workshop 2.0 Installing multiple versions of the program This program and older versions of Greetings and Home Publishing can co-exist on the same computer. However, once you have opened and edited a project in this program, you will not be able to open it again in the older Home Publishing or Greetings programs. Opening Greetings Workshop 2.0 projects To open Greetings Workshop 2.0 paper projects, click Show My Pictures and Projects on this program's opening screen and then choose My Documents. Select Greetings Workshop Project (*.gwp) for File Type, and then locate the Greetings Workshop files you want to open. You cannot open multimedia projects from Greetings Workshop Deluxe 2.0 in this program. Opening Greetings 99 or Home Publishing 99 projects This program can co-exist with Greetings 99 or Home Publishing 99. Once you have opened a Greetings 99 or Home Publishing 99 project in this program, you will not be able to open it again in Greetings 99 or Home Publishing 99. Mail merge from Greetings 99 or Home Publishing 99 after installing this program If you create an address list in this program, you may have problems opening that address list in Greetings 99 or Home Publishing 99. Opening Greetings 2000 or Home Publishing 2000 projects This program can co-exist with Greetings 2000 or Home Publishing 2000. Once you have opened a Greetings 2000 or Home Publishing 2000 project in this program, you will not be able to open it again in Greetings 2000 or Home Publishing 2000. 15(b). Printing tips E-mail and Web projects You cannot print e-mail or Web projects. E-mail or Web projects should be sent through e-mail, sent as an executable on a floppy disk, or published to a Web site. Let this program show you how to print double- sided This program demonstrates how to print on both sides of the paper, even if your printer does not support duplex printing. The instructions for double-sided printing vary depending on the project type and type of printer. Be sure to follow the instructions carefully each time you print a double-sided project. The animation showing the process of printing on both sides of the paper displays a graphic at the top of the diagram: this represents the front page of your project. Always follow the animation to get the optimal printed results. You may have to run a print test if this program is not familiar with your printer. Once you have followed all of the instructions, this program will know which set of double-sided printing instructions to show you. If you follow the instructions and get incorrect results, click the Fix Printing Problems button displayed at the end of printing each project. Then click the Printing Test button. This will start the print test again so that this program can update the information it has about your printer and to show you the correct double-sided printing instructions. Note: If this program did not ask you to run a print test the first time it showed you instructions on double-sided or label printing, then you will not see the Printing Test option if you click Fix Printing Problems. Use the right kind of labels to print on a laser printer Before you print labels using a laser printer, be sure to check that the labels are designed for laser printers. Using non-laser printable labels in a laser printer may cause damage to the printer. Please read your laser printer's documentation on label printing carefully. Be certain that you do not feed the same sheet of label paper into a laser printer more than once or you may void your printer's warranty. Use Raster Graphics setting for better printing on laser printers Printers using HP PCL language will print graphics better if you set the printer to "raster graphics mode." To set the Raster Graphics mode, on the Start menu, point to Settings, then click Printers. Right click the printer icon and then select Properties. Look through the dialog box to get to the tab for setting Raster Graphics mode. Printing envelopes on HP DeskJet printers You may experience difficulty printing envelopes on an HP DeskJet printer if you change the setting for feeding the envelope into the printer. To print the envelopes correctly, always specify that you will be loading the envelope into the printer face down with the return address first. 1. In the options list, click Print, and then click Print this project. 2. In the Print dialog box, click Envelope Options. 3. In the Envelope Options dialog box, select Face down and Return address first. 4. Proceed with Printing as instructed on the screen. 15(c). Installing onto a network or installing everything to your hard disk This program can easily be installed on a network. To install it, copy the contents of all the CDs to the same network folder. Do NOT put the contents of the individual CDs into separate folders; keep them in the same folder. Some files are duplicated on all multiple CDs. When you are asked to overwrite these files, click Yes. This program should be installed onto computers using Setup.exe on this network share, not from the CDs. 15(d). Mail merge problems Unexpected Insert Field mail merge dialog box If you begin a mail merge with a project, and then close the project without saving the mail merge, you may get an unexpected Insert Field dialog box next time you open the project. To turn off the Insert Field dialog box: * On the menu bar, click Mail Merge, and then click Cancel Merge. Mail Merge fields do not print completely If the mail merge fields within a text box are not printing completely, it may be because the text box is not large enough to accommodate the merged-in entries. Make the text box large enough to fit the longest mail merge entries you wish to print, and try printing your project again. 15(e). Duplication of holiday data Duplication of holiday data You may find a duplication of holiday data in calendar projects if you have installed the 2001 version of this program on your computer to co-exist with another version of Microsoft Works, Greetings, or Home Publishing. To delete duplicated events: 1. Open or create a calendar project, and select the calendar object. 2. In the Calendar Options list, click Change dates & events, and then click Import holidays and events. The Select Calendar Events dialog box opens. 3. In the Select events to include in your calendar box, deselect any duplicated events by clearing its check box. (c) Copyright 2000 Microsoft Corporation