Microsoft Picture It! Photo Studio/PI_B_CD2.ISO/pip/pip2001/support.txt

Text File | 2000-07-07 | 22.3 KB | 868 lines

MICROSOFT PRODUCT SUPPORT SERVICES
Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.

Support Options:    Unlimited no-charge support for retail versions of this product
Online Support:     http://support.microsoft.com/support/WebResponse.asp
Phone Support:        425-637-9308 in the U.S.
No-Charge Hours:    M-F, 5 A.M. to 9 P.M. and Saturdays, 9 A.M. to 3 P.M. Pacific time
Paid Hours:        Available 24 hours a day, 7 days a week, including holidays
Worldwide:        Support options, hours, and cost in your country may differ from the U.S.; please check with your local office for details.

Personal Support Options

Online Self-Help
Free, fast, easy to use, and available whenever you are:
    -Need help fast? Try our "Ask Maxwell" service, FAQ's, WebCasts, or search
    our Knowledge Base for step-by-step articles on our Personal Support site.
    -Get the most up-to-date answers 24 hours a day, 7 days a week, including
    holidays, at http://support.microsoft.com/support

No-Charge Assisted Support
M-F, 5 A.M.-9 P.M. & Sat., 9 A.M.-3 P.M. Pacific time
    -If your product was bundled with the purchase of your computer, your
    computer manufacturer provides support. For more details in the U.S., go to
    http://support.microsoft.com/directory/directory/oemdirectory.asp
    -For retail versions of this product, unlimited no-charge support is provided by
    Microsoft. You can choose between instantly submitting your issues online at
    http://support.microsoft.com/support/WebResponse.asp or you can call us at
    425-637-9308 (normal toll charges will apply).

Paid Assisted Support
Experts available 24x7 and holidays:
    -Our experts are always here to help you! Paid assisted Personal Support is
    available 24 hours a day, 7 days a week, including holidays. A U.S. $35
    charge is billed to your VISA, MasterCard, or American Express card.
    -In the U.S., call [phone] or instantly submit your issue online at
    http://support.microsoft.com/support/WebResponse.asp

Additional Support Options
What if my issue is in a business setting, is more complex than the average home
user's, or I need advanced support for my company? The following support options
are also available:

Professional Advanced support for experts and businesses. Visit our customized
support sites for per-incident assistance online (U.S. $195) and phone (U.S. $245)
by experts trained to assist business professionals. To advance-purchase support
incidents, please call Professional Support Sales at [phone].

    -Professional Support for Developers
    -Professional Support for IT Professionals
    -Professional Support for Value Add Partners, Resellers, Consultants
    -Professional Support for Microsoft Certified Solution Providers
    -Professional Support for OEMs

Premier Proactive access to specialized technical expertise needed by large
enterprises, maximizing business value and minimizing total cost. See our
customized support sites for Premier customers, or view the following fact sheets for
more information. For further information, contact your Microsoft account
representative or call Microsoft Enterprise Support Sales at [phone] in the
United States or Canada.
    -Microsoft Premier Support for Enterprise Systems
    -Microsoft Premier Support for Developers
    -Microsoft Premier Support for MCSPs
    -Microsoft Premier Support for Original Equipment Manufacturers (OEM)
    -Microsoft Authorized Premier Support

Alliance Designed to help very large enterprise customers to successfully develop,
deploy, and manage enterprise systems built around a broad range of high-quality
Microsoft solutions for the server and the desktop. See the following fact sheets for
more information. For further information, contact your Microsoft account
representative or call Microsoft Enterprise Support Sales at [phone] in the
United States or Canada.
    -Microsoft Alliance Support for Enterprise Systems
    -Microsoft Alliance for High Availability

Microsoft Certified Support Centers Our Microsoft Certified Support Centers are
selected for their ability to provide high-quality support and a full range of support
services for organizations using Microsoft products in all kinds of environments.
Certified Support Centers provide the highest-quality service for both Microsoft
products and a wide range of third-party products to ensure a cohesive, high-
performance business solution.

    -For more information, see http://www.microsoft.com/support/mcsc

Worldwide Support

Important! Phone numbers for Microsoft Subsidiaries are subject to change. For the
most recent listing, please visit http://support.microsoft.com/directory and click
"Worldwide Support". If there is no Microsoft subsidiary office in your country, please
contact the establishment from which you obtained your Microsoft product.

International Subsidiary Information
Argentina
Microsoft de Argentina S.A.
Fax: [phone]
Customer Service: (54-11) 4316-4600
Technical Support Phone [phone]


Armenia
See Russia


Australia
Microsoft Pty. Ltd.
Phone: 13 20 58
Fax: [phone]
Technical Support Phone: 13 20 58


Austria
Microsoft Ges.m.b.H.
Phone:[phone]
Fax: [phone]
InfoServices: 08000-123 345, Fax: [phone], [e-mail]
Direct Services (Updates, etc.): [phone], Fax: [phone],[e-mail]
Standard Support (Installation and Handling): [phone]


Azerbaijan
See Russia


Belgium
Microsoft NV
Phone: [phone]
Fax: [phone]
TechNet Subscription: [phone]
MSDN Subscription: [phone]
Microsoft Information Center: [phone]
Technical Support:
[phone] (Dutch speaking)
[phone] (English speaking)
[phone] (French speaking)


Belarus
See Russia


Bolivia
See Uruguay


Brazil
Microsoft Informatica Ltda.
Phone: (55) (11) 5514 - 7100
Fax: (55) (11) 5514 - 7106/5514-7107
Technical Support:
Phone: (55) (11) 5504-2155
Fax: (55) (11) 5504-2227
Automatic Fax: (55) (11) 5506-8506
Bulletin Board Service: (55) (11) 5506-1234
Customer Services: (55) (11) 822-5764
Customer Services Fax: (55) (11) 822-6227


Canada
Microsoft Canada Co.
Head Office Phone: [phone]
Customer Information Centre: 1 [phone]
Technical Support:
Desktop Systems including Microsoft Windows 95: [phone]
Microsoft Office and Office Components: [phone]
Other Standard Technical Support: [phone]
Priority Support Information: [phone]
Text Telephone (TTY/TDD) [phone]


Caribbean
Microsoft Caribbean, Inc.
Phone: [phone]
Fax: [phone]
Technical Support/Soporte Tecnico: [phone]
Support E-mail/Correo Electronico para Soporte Tecnico: mscasup
Customer Service/Centro de Servicios: [phone] for area codes 787 & 809 only
Customer Service E-mail/Correo Electronico para Atencion a Usarios: msccatus


Central America
Technical Support/Soporte Tecnico: [phone]
Support E-mail/Correo Electronico para Soporte Tecnico: mscasup
Customer Service/Centro de Servicios: [phone]
Customer Service E-mail/Correo Electronico para Atencion a Usarios: mscarsup


Chile
Microsoft Chile S.A.
Phone: [phone]
Fax: [phone]
Customer Service: 56-2-800-330600
Personal Operating System and Applications:
Phone: [phone]
Fax: [phone]


China
Microsoft (China) Co. Ltd
6/F, Beijing Sigma Center
No. 49, Zhichun Road, Haidian District
Beijing, 100080, PRC
Phone: [phone]
Fax: [phone]
Microsoft Asia Regional Engineering Center
19th - 20th Floor, Metro Tower
No. 30 Tian Yao Qiao Road,
Shanghai, 200030, P.R.C.
Phone: [phone]
Fax: [phone]


Colombia
Microsoft Colombia
Carrera 7a. # 71-21 Torre B Piso 7
Santa FΘ de Bogotß
Phone: [phone]
Fax: [phone]
Technical Support:
Lφnea de Respuesta Bogota
Phone: [phone]
Other cities: 9800-10595
Fax: [phone]


Croatia
Microsoft Hrvatska d.o.o.
Trg D. Petrovica 3
10 000 Zagreb
Croatia
Phone: [phone]
Fax: [phone]
Product Support Phone Number 385 1 393539, e-mail: [e-mail]
Customer Service + 385 0800 300 300, e-mail: [e-mail]


Czech Republic
Microsoft s.r.o.
Phone: (+420) (2) 611 97 111
Fax: (+420) (2) 611 97 100
Technical Support: (+420) (2) 2150 3222


Denmark
Microsoft Denmark
Phone: (45) (44) 89 01 00
Fax: [phone]
Technical Support:
Phone: [phone]
Microsoft Sales Support: (45) 44 89 01 90
Microsoft FastTips: (45) 44 89 01 44 (Document 303030 in FastTips contains detailed instructions)
Microsoft MSDL (BBS): (45) 44 66 90 46


Dominican Republic
See Central America


Dubai
Microsoft Middle East
Phone: [phone]
Fax: [phone]
Technical Support (Personal Operating Systems & Desktop Applications only):
Phone: (971) (4) 3975443
Fax: (971) (4) 3972304
E-mail: [e-mail]
Customer Service Center (Version upgrade / TechNet and MSDN subscription):
Phone: (971) (4) 3975752
Fax: (971) (4) 3972304


Ecuador
Corporation Microsoft del Ecuador S.A.
Phone/PBX: (593 2) 460453
Fax: [phone]
Customer Service: (593 2) 258025
Technical Support: (593 2) 258025


Egypt
Technical Support (Personal Operating Systems & Desktop Applications, and Development Tools
"Installation ONLY"):
Tel no.: 202 - 338 8724
202 - 338 9794
Fax: [phone]
E-mail: [e-mail]


England
See United Kingdom


Estonia
Technical Support: ([phone]


Finland
Microsoft OY
Phone: [phone]
Fax: [phone]
Technical Support:
Phone: [phone]
Standard: [phone]
Priority: [phone]


France
Phone: [phone] (*)
Customer Svc. Phone: [phone] (*)
Fax: [phone]
Telex: MSPARIS 604322
Customer Svc. Phone: [phone] (*)
Technical Support Phone: [phone] (*) access code 1020
Technical Support Fax: [phone]
(*) indigo number 0,99 F TTC per minute


French Polynesia
See France


Georgia
See Russia


Germany
Microsoft GmbH
Phone: [phone]
Fax: [phone]
Telex: (17) 89/83 28 MS GMBH D
Information: 089/3176 1199
Prices, updates, etc.: 01805 / 25 11 99
Standard Support (Installation and Handling): 01805/67 22 55
General information about Microsoft Support in Central Europe: Fax: [phone]


Greece
Microsoft Hellas, S.A.
Phone: [phone] through (30)(1)6806-779
Fax: [phone]
Technical Support:
Phone: (30) (1) 6806111
Fax: (30) (1) 6809528


Gulf & Eastern Mediterranean
PO Box 52244
Dubai, UAE
Tel: [phone]
Fax: [phone]
Personal Support Contact Details: (Personal Operating Systems & Desktop Applications ONLY)
Gulf (Bahrain, Malta, Qatar and United Arab Emirates)
Phone: [phone]
Fax: [phone]
E-mail: [e-mail]


Lebanon (Cyprus and Lebanon)
Phone: [phone]
Fax: [phone]
E-mail:  [e-mail]


Kuwait
Phone: [phone]
Fax: [phone]
E-mail: [e-mail]


Oman
Phone: [phone]
Fax: [phone]
E-mail: [e-mail]


Pakistan
Phone: [phone]
Fax: [phone]
E-mail: [e-mail]
Customer Service Center (Version upgrade / TechNet and MSDN
subscription):
Phone: (971) (4) 3975752
Fax: (971) (4) 3972304


Hong Kong SAR, PRC
Microsoft Hong Kong SAR, PRC Limited
Fax: [phone]
Microsoft Information Hotline: [phone]
Personal Technical Support: (852) 2804-4222
Professional Technical Support: (852) 2804-4288


Hungary
Microsoft Hungary
Phone: (+36) (1) 437-2800
Fax: (+36) (1) 437-2899
Customer Services: (+36) (1) 267-4636 (2MSINFO)
Technical Support: (+36) (1) 267-7846 (2MSSUGO)


Iceland
See Denmark


India
Microsoft India
Phone: (91) (80) 559-5733, (91) (11) 6294600,6294601 , (91) (22) 2850193
Fax: (91) (80) 559-7133, (91) (11) 629-2650


Indonesia
Microsoft Indonesia - Jakarta
Technical Support:
╖ Phone: [phone]
╖ Fax: [phone]


Ireland
Technical Support:
Phone: [phone]
See United Kingdom


Israel
Microsoft Israel Ltd.
Reception:
Phone: [phone]
Fax: [phone]
Customer Service & Information Center:
Phone: [phone]
Fax: [phone]
Technical Free Support for Windows, Office, and Microsoft Fun:
Phone: [phone]
Fax: [phone]


Italy
Microsoft Srl
Phone: (39) (2) 70-398-398
Fax: (39) (2) 7039-2020
Microsoft Rome Office: (39) (6) 5095-01 - Fax: (39) (6) 5095-0600
Customer Service (New product info, product literature): (39) (2) 70-398-398
Operatori del Settore IT (Customer Service for IT): (39) (2) 70-398-398
Technical Support: (39) (2) 70-398-398
Microsoft Consulting Service: (39) (2) 70-398-398


Japan
Microsoft Company Ltd.
Technical Support (Standard Support): (81) (3) 5354-4500
Technical Support options/ Support Contract: (81) (3) 5354-4700
Channel Marketing Information Center (Presales Product Support):
Tokyo Phone: (81) (3) 5454-2300
Osaka Phone: (81) (6) 6245-6995
Customer Service Phone (Version upgrade/Registration):
Phone: (81) (48) 226-5500
Fax: (81) (48) 226-5511


Kazakhstan
See Russia


Kingdom of Saudi Arabia
Phone: [phone]
Fax: [phone]
Technical Support (Personal Operating System and Desktop Applications only):
Phone: [phone] (toll free within Saudi Arabia)
Fax: [phone]


Kyrgyzstan
See Russia


Korea
Microsoft CH
Phone: (82) (2) 531-4500
Fax: (82) (2) 531-1724
Customer Satisfaction Center: 080-985-2000 (toll free domestic only), (82) (2) 558-8161
Technical Support Center: (82) (2) 508-0040
Microsoft FastTips: (82) (2) 3453-7555
Support Sales: (82) (2) 531-4544


Kuwait
PO Box 5244
13053 Safat
Kuwait
Tel: [phone]
Fax: [phone]
Technical Support (Personal Operating Systems, Desktop Applications, and Developer Tools ONLY):
Tel: [phone]


Latin America
Microsoft Latin American Headquarters (U.S.A.)
Phone: [phone]
Fax: [phone]
Customer Service: [phone]
Technical Support: [phone]


Liechtenstein
See Switzerland


Luxembourg
Microsoft NV
Phone: [phone]
Microsoft Support Network Info. Center: [phone]
TechNet Subscription: [phone]
MSDN Subscription: [phone]
Microsoft Information Center: [phone]
Bulletin Board: [phone] (1200/2400/9600/14400 bd, 8N1, ANSI)
Technical Support:
[phone] (Dutch speaking)
[phone] (English speaking)
[phone] (French speaking)


Malaysia
Microsoft (Malaysia) Sdn Bhd:
Phone: [phone]
Fax: [phone]
Customer Services:
Phone: Toll-free - 1-800-88-3249
Fax: [phone]
Technical Support:
Phone: [phone]
Fax: [phone]


MΘxico
Microsoft MΘxico, S.A. de C.V.
267-2110 Atencion a Distribuidores
265-3380 Atencion a Clientes
265-3399 Soporte Sistemas Operativos y Applicaciones de Escritorio
267-2190 Soporte de Servidores y Herramientas de Desarrollo
FastTips: (52)(5) 2612199
Microsoft BBS 628-6200/02 MSMEXICO sin password


Middle East
Microsoft Middle East
Phone: [phone]
Fax: [phone]
Technical Support (Personal Operating Systems & Desktop Applications ONLY):
Phone: (971) (4) 397 5443
Fax: (971) (4) 397 2304
E-mail: [e-mail]
Customer Service Center (Version upgrade / TechNet and MSDN subscription):
Phone: (971) (4) 299 5082
Fax: (971) (4) 299 5097


Morocco
Microsoft Afrique du Nord et de l'Ouest
Phone: [phone]
Fax: [phone]


Netherlands, The
Jaar 2000 informatie centrum
Netherlands: [phone]
Belgium: [phone]
Luxemburg: [phone]
Support and Services
Product Support:
Netherlands (Dutch): [phone]
Netherlands (English): [phone]
Belgium (Dutch): [phone]
Belgium (French): [phone]
Belgium (English): [phone]
Luxemburg (French): [phone]
Luxemburg (English): [phone]


Microsoft Consulting Services Benelux
Netherlands, Belgium and Luxemburg: [phone]
Information Services and Subscriptions
TechNet
Netherlands: [phone]
Belgium: [phone]
Luxemburg: [phone]
Microsoft Developer Network
Netherlands: [phone]
Belgium: [phone]
Luxemburg: [phone]

See also Luxembourg


New Zealand
Microsoft New Zealand Ltd
Phone: [phone]
Fax: [phone]
Technical Support:
Phone: [phone]
Fax: [phone]


Northern Ireland
See United Kingdom


Norway
Microsoft Norway AS
Phone: +(47) 22 02 25 00
Fax: +(47) 22 95 06 64
Technical Support:
Standard: + (47) 22 02 25 50
Priority: + (47) 22 02 25 45
Premier: + (47) 22 02 25 46
Microsoft Sales Support: +(47) 22 02 25 80
Microsoft MSDL: +( 47) 22 18 22 09
Microsoft FastTips: + (47) 22 02 25 70 (Document 404040 in FastTips contains detailed instructions)


Panama
Technical Support/Soporte Tecnico: [phone]
Support E-mail/Correo Electronico Para soporte tecnico: mscasup
Customer Service/Centro de Servicios: [phone]
Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus


Papua New Guinea
See Australia


Paraguay
See Uruguay


Per·
Phone: [phone]
Fax: [phone]
Technical Support:
(511) 2155002 & (511) 2155005


Philippines
Phone: [phone]
Technical Support:
Phone: [phone]
Fax: [phone]


Poland
Microsoft Sp. z o.o.
Phone: +(48-22) 661-54-00
Fax: +(48-22) 661-54-34
Information Service: +(48-22) 865-99-33
Technical Support: +(48-22) 865-99-66


Portugal
Microsoft Portugal MSFT, Lda.
Phone: [phone]
Fax: [phone]
Technical Support:
Standard Support: +(351) 1 4409280
Fax : +(351) 1 4411655


Puerto Rico
Soporte Tecnico: [phone]
Support E-mail/Correo Electronico Para soporte tecnico: mscarsup
Customer Service/Centro de Servicios: [phone] for area codes 787 & 809 only
Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus


Romania
Microsoft s.r.l.
Phone: (+40) (1) 222 90 16
Fax: (+40) (1) 222 90 12
Technical Support: (+40) (1) 312 09 48


Russia
Microsoft Z.A.O.
Microsoft Information Center:
Phone:
Moscow: [phone]
St.Peterburg: [phone]
Novosibirsk: [phone]
Kiev [phone]
Fax:
Moscow: [phone]
Technical Support:
Phone:
Moscow: [phone]
St.Peterburg: [phone]
Novosibirsk: [phone]
Kiev [phone]
Fax:
Moscow: [phone]


Saudi Arabia
Phone: [phone]
Fax: [phone]
Technical Support (Personal Operating System and Desktop Applications only):
Phone: [phone] (toll free within Saudi Arabia)
Fax: [phone] (Press 2 to send a fax)


Scotland
See United Kingdom


Singapore
Microsoft Singapore Pte Ltd
Phone: [phone]
Fax : [phone]
Customer Services Phone: [phone]
Customer Services Fax: [phone]
Product Support Services Phone: [phone]
Product Support Services Fax: [phone]


Slovakia
Microsoft Slovakia s.r.o.
Bratislava Business Center IV
Prievozska 6/A
821 09 Bratislava
SLOVAK REPUBLIC
Phone: [phone]
Fax: [phone]
Hotline: [phone]
Infoservice: [phone]
Y2K Infoservice: [phone]


Slovenia
Microsoft d.o.o.
Phone: (+386) (61) 1 800 800
Fax: (+386) (61) 1 800 822
Technical Support: (+386) (61) 185 3449


South Africa
Microsoft South Africa
All services
Phone: [phone] or
0860225567 (inside South Africa)
Fax: [phone]
Technical Support Fax: [phone]


South East Africa and Indian Ocean Islands
See South Africa


Spain
Microsoft Iberica SRL
Inside Spain
Phone: [phone]
Fax: [phone]
Technical Support: 902 197 198
Customer Service: 902 197 198
Fax Back telephone: [phone]
Outside Spain
Phone: [phone]
Fax: [phone]
Technical Support: (34) 91 353 69 60
Customer Service: (34) 91 353 69 60
Fax Back telephone: [phone]


Sweden
Microsoft AB
Phone: [phone]
Fax: [phone]
Technical Support:
Standard: [phone]
Priority: [phone]
Premier: [phone]
Sales Support: [phone]


Switzerland
Microsoft AG
Phone: [phone]
Fax: [phone]
Customer Service Phone: [phone]
Microsoft Info-Service, Postfach, 8001 Zⁿrich, Fax: [phone]
Support:
Standard Technical Support (German speaking) Installation and Handling: Phone 0848 80 - 2255
Standard Technical Support (French speaking): Phone [phone]
General information about Microsoft Support in Central Europe: Phone [phone]


Tajikistan
See Russia


Taiwan
Microsoft Taiwan Corp.
Phone: (886) (2) 2504-3122
Fax: (886) (2) 2504-3121
Technical Support:
Phone: (886) (2) 2508-9501
Fax: (886) (2) 2508-9575


Thailand
Microsoft (Thailand) Limited
Phone: [phone]
Fax: [phone]
Product Support:
Phone: [phone] through 11
Fax: [phone]


Turkey
Microsoft Turkey
Phone: [phone]
Fax: [phone]
Support Hotline:
Phone: [phone]
Fax: [phone]


Turkmenistan
See Russia


United Kingdom
Microsoft Limited
Phone: [phone]
Fax: [phone]
Microsoft Technical Support
Desktop Applications, Home Products, Personal Operating Systems, and hardware. 0870 50 10 100
Developer Products 0870 50 10 200
Business Systems 0870 50 10 300
Customers phoning from Ireland should dial 706-5353 for technical support.
Pre-sales Information: Microsoft Connection (0345) 00 2000


Uruguay
Technical Support:
Phone: (598) (2) 774934
Fax: (598) (2) 774935
See also Uruguay Online


Uzbekistan
See Russia


Venezuela
Corporation MS 90 de Venezuela S.A.
Other information: [phone]
Fax: [phone]
Technical Support: [phone]


Wales
See United Kingdom



⌐ 2000 Microsoft Corporation. All rights reserved.


Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.