[RESPONSE IN CUSTOMER'S FAVOR] General rules: * Restate the problem and how it will be remedied. * Apologize for the error. * Offer some kind of repayment for the customer's trouble ( refund, discount, free products, free samples).«PG» COMPANY ADDRESS CITY, STATE ZIP Date NameAddressCity, State Zip Dear , I have investigated your concerns detailed in yourletter to us dated [Date]. The problem, as I understand it, [involved ourshipping department], and steps have been taken to make surethe error does not occur again. [The materials you ordered have been shipped. We haveenclosed an extra case of them with my compliments]. Weapologize for the error and appreciate your understandingand patience. Thank you for bringing the matter to ourattention. Sincerely, NameTitle
