[ACKNOWLEDGEMENT OF CUSTOMER COMPLAINT] General rules: * Acknowledge receipt of complaint the first time it is sent. * Assure the writer you are doing your best to solve the problem. * Apologize and indicate you will notify them concerning the outcome.«PG» COMPANY ADDRESS CITY, STATE ZIP Date NameAddressCity, State Zip Dear , I have received your letter of [March 1], and wantedto thank you for bringing your concerns to my attention. It is our policy at [XYZ] Co. to make sure everycustomer is a satisfied customer, so I am personallyinvestigating the matter to determine what has happened andwhat we can do to correct the situation. I am sorry for any inconvenience this may have causedyou. I will be in contact with you as soon as the matter isresolved. Sincerely, NameTitle
