[APOLOGY FOR EMPLOYEE'S ACTIONS] General rules: * Thank customer for bringing matter to your attention. * Apologize for the specific incident. * Do not speak negatively about employee. * Close letter with request for forgiveness and wish for continued patronage.«PG» COMPANY ADDRESS CITY, STATE ZIP Date NameAddressCity, State Zip Dear , Thank you for notifying me about the unpleasant incident towhich you were subjected. Please accept my apology for [employee]'s behavior. I have discussed the incident with [him/her] and I have beenassured it will not happen again. There is no excuse for whathappened, but I wanted to let you know this was an unusual circumstance that is not likely to be repeated. I am grateful for your patronage and hope you will accept myapology for the incident. Sincerely, NameTitle
