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Text File  |  1987-08-31  |  1KB  |  47 lines
  1.              [DISAGREEING WITH CUSTOMER COMPLAINT]
  2.  
  3.  
  4.  
  5. General rules:
  6.      
  7.      * Be straightforward and diplomatic.
  8.      * Express concern about the situation.
  9.      * Explain the situation and your position on it.
  10.      * End the letter on a positive and helpful note.
  11.  
  12. .paè                            COMPANY
  13.                             ADDRESS
  14.                         CITY, STATE ZIP
  15.  
  16.  
  17.  
  18.  
  19.  
  20. Date
  21.  
  22.  
  23. Name
  24. Address
  25. City, State Zip
  26.  
  27. Dear            ,
  28.  
  29.      We were sorry to hear that [the materials we shippedì
  30. to you were damaged by the time they reached you].
  31.  
  32.      We have investigated the [shipment and have determinedì
  33. that the shipper acknowledged receiving them in goodì
  34. condition, and signed a receipt to that effect. You willì
  35. need to take your concerns directly to the shipper.]
  36.  
  37.      Please let me know if there is anything else we can doì
  38. to help you resolve your concerns.
  39.  
  40. Sincerely,
  41.  
  42.  
  43.  
  44. Name
  45. Title
  46.  
  47.