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1987-08-31
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[ACKNOWLEDGEMENT OF CUSTOMER COMPLAINT]
General rules:
* Acknowledge receipt of complaint the first time it is
sent.
* Assure the writer you are doing your best to solve the
problem.
* Apologize and indicate you will notify them concerning
the outcome.
.paè COMPANY
ADDRESS
CITY, STATE ZIP
Date
Name
Address
City, State Zip
Dear ,
I have received your letter of [March 1], and wantedì
to thank you for bringing your concerns to my attention.
It is our policy at [XYZ] Co. to make sure everyì
customer is a satisfied customer, so I am personallyì
investigating the matter to determine what has happened andì
what we can do to correct the situation.
I am sorry for any inconvenience this may have causedì
you. I will be in contact with you as soon as the matter isì
resolved.
Sincerely,
Name
Title