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Text File  |  1987-08-31  |  1KB  |  46 lines
  1.                 [APOLOGY FOR EMPLOYEE'S ACTIONS]
  2.  
  3.  
  4. General rules:
  5.  
  6.      * Thank customer for bringing matter to your attention.
  7.      * Apologize for the specific incident.
  8.      * Do not speak negatively about employee.
  9.      * Close letter with request for forgiveness and wish for
  10.        continued patronage.ì
  11. .paìè                            COMPANY
  12.                             ADDRESS
  13.                         CITY, STATE ZIP
  14.  
  15.  
  16. Date
  17.  
  18.  
  19. Name
  20. Address
  21. City, State Zip
  22.  
  23.  
  24. Dear               ,
  25.  
  26.      Thanδá yo⌡ fo≥ notifyinτ mσ abou⌠ thσ unpleasan⌠ inciden⌠ t∩ ì
  27. whicΦá yo⌡á werσ subjected«á Pleasσ accep⌠ m∙á apolog∙á fo≥á [emì
  28. ployee]'≤ behavior.
  29.  
  30.      ╔ havσ discusseΣ thσ inciden⌠ witΦ [him/her▌ anΣ ╔ havσ beeε ì
  31. assureΣá i⌠á wil∞ no⌠ happeε again«á Therσ i≤ n∩ excusσ fo≥á wha⌠ ì
  32. happened¼á bu⌠ ╔ wanteΣ t∩ le⌠ yo⌡ kno≈ thi≤ wa≤ aε unusua∞á cirì
  33. cumstancσ tha⌠ i≤ no⌠ likel∙ t∩ be repeated.ì
  34.  
  35.      ╔ aφ gratefu∞ fo≥ you≥ patronagσ anΣ hopσ yo⌡ wil∞ accep⌠ m∙ ì
  36. apolog∙ fo≥ thσ incident.
  37.  
  38. Sincerely,
  39.  
  40.  
  41.  
  42. Name
  43. Title
  44. ì
  45. ì
  46.