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1992-06-05
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Most Common Questions and Answers
Microsoft Windows Operating System Version 3.1
Q: What could be causing printing problems that didn't occur
in Windows version 3.0?
A: When you set up Windows 3.1, some printer drivers may not
get updated correctly. To make sure your printer driver was
updated correctly, do the following.
1. Remove the printer driver that you are using from your
system. Run Control Panel and choose Printers. Select the
printer driver and choose the Remove button.
2. Use File Manager to change to the WINDOWS\SYSTEM directory.
Select the printer driver filename and press the DEL key.
3. Reinstall the printer driver by running Control Panel
and choosing Printers. Choose the Add button, select your
printer, and choose the Install button.
Note: By reinstalling your printer driver, almost all
(90 percent of) TrueType and third-party printing problems
will be corrected.
Q: When I print in landscape mode on a Linotronic printer,
the Encapsulated PostScript (EPS) graphic portions of the
document are rotated. Why?
A: If you are using the Linotronic or another PostScript
printer driver, try adding the following line to the
[ModelName,Port] section of the WIN.INI file. This is the
section that says [Linotronic 200/230,LPT1], and not the
section that says [PostScript,LPT1]:
LandScapeOrient=270
Q: Can I use TrueType fonts with my Hewlett-Packard (HP)
DeskJet printer?
A: The printer drivers supplied by Hewlett-Packard do not
support TrueType fonts. You can use the DeskJet printer
driver that comes with Windows 3.1, but it does not support
Hewlett-Packard scalable fonts.
Q: Can I print in color using my Hewlett-Packard (HP)
DeskJet 500c printer?
A: Using the printer driver supplied by Hewlett-Packard,
you can print in color using this printer. However, printer
drivers supplied by Hewlett-Packard do not support TrueType
fonts. If you want to use TrueType fonts, you can use the
printer driver that comes with Windows 3.1; however, you
won't be able to print in color.
Applications:
Q: Since upgrading from Windows 3.0 to version 3.1, I can no
longer use the OLE features in Excel or Word for Windows.
Why?
A: If you upgrade from Windows 3.0 to Windows 3.1, and you
had installed in Windows 3.0 an application that supports
object linking and embedding OLE), Windows 3.1 may not
recognize the OLE database. You need to update the database,
which is a file named REG.DAT. To update the REG.DAT file,
do the following:
1. From the File menu in Program Manager, choose the Run
command.
2. In the Command Line box, type:
regedit
The Registration Information Editor appears.
3. From the File menu, choose the Merge Registration File.
4. Select the registration file that corresponds to the OLE
server application you are using. For example, if you are
using Microsoft Publisher, choose MSPUB.REG.
5. Choose the OK button.
Q: When I tried to upgrade to Windows 3.1 using DR-DOS 6.0,
I received the following error message. Why?
Standard Mode: Fault in MS-DOS Extender
A: Microsoft can only ensure the stability of Windows 3.1
running on MS-DOS or PC-DOS versions 3.1 or later. Digital
Research has announced the availability of a software update
for running Windows with DR-DOS. Microsoft neither endorses
nor ensures the stability of Windows 3.1 running on DR-DOS
either with or without the Digital Research software update.
Q: Does SMARTDrive make my system run more slowly in
Windows 3.1?
A: If SMARTDrive is set up to use double buffering, it is
going to run more slowly than without double buffering. To
make SMARTDrive faster when it is using double buffering,
try adding the /L switch to the SMARTDrive command line in
your AUTOEXEC.BAT file. This switch forces SMARTDrive to load
its buffer "low," into conventional memory.
Note: When your hard disk requires the use of double
buffering, Windows places a SMARTDrive command in your
CONFIG.SYS file as well as in your AUTOEXEC.BAT file. You
must place the /L switch on the command line in your
AUTOEXEC.BAT file.
Q: In my CONFIG.SYS file, I have the line:
DEVICE=C:\WINDOWS\SMARTDRV.EXE /DOUBLE_BUFFER
Why is it there? And why can't I run Windows in 386 enhanced
mode even through I have a 386 computer with 4 megabytes of
memory?
A: When Windows is set up, it tests to see if it can
understand the hard drive. If the hard drive uses a SCSI
controller or a caching controller, then Windows adds the line
DEVICE=C:\WINDOWS\SMARTDRV.EXE /DOUBLE_BUFFER to CONFIG.SYS.
Sometimes, double buffering may not be activated even though
you have the line in CONFIG.SYS. If you have a SCSI controller
and double buffering is not active, then you may not be able to
run Windows in 386 enhanced mode. To force double buffering,
add a + to the end of the SMARTDrive (SMARTDRV.EXE line):
DEVICE=C:\SMARTDRV.EXE /DOUBLE_BUFFER+