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1994-12-21
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10KB
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193 lines
October 25, 1995
Personal Systems Support Family
Platform Offering Options
----------------------------------------------------------------------
+--------------------------------------------------------------------+
| Figure 1 (Page 1 of 2). Platform Offering Options |
+--------------+-----------------+-----------------+-----------------+
| | SUPPORT LINE | SUPPORT LINE | SUPPORT LINE |
| | PER INCIDENT | STANDARD | PREMIUM |
+--------------+-----------------+-----------------+-----------------+
| Fees | $190 Per | $4,495 for | $29,995 for |
| | Incident | Unlimited | Unlimited |
| | | Incidents | Incidents |
| | | ($4,050 with | ($28,645 with |
| | | certification) | certification) |
+--------------+-----------------+-----------------+-----------------+
| Support for | Not Applicable | Priced Per | All products |
| Additional | | Product Added | are included |
| Products | | | |
+--------------+-----------------+-----------------+-----------------+
| Support | 8 AM to 5 PM | 8 AM to 5 PM | 24 X 7 |
| Hours | Customer Time | Customer Time | (excluding |
| | Zone - Monday | Zone - Monday | Christmas Day) |
| | through Friday | through Friday | |
| | (excluding U.S. | (excluding U.S. | |
| | national | national | |
| | holidays) | holidays) | |
+--------------+-----------------+-----------------+-----------------+
| 24 X 7 | $260 Per | $1,575 | Included |
| Coverage | Incident | additional | |
| | | ($6,070 total | |
| | | includes the | |
| | | base operating | |
| | | system)* | |
+--------------+-----------------+-----------------+-----------------+
| Priority | Not Applicable | $4,995 | Included |
| Handling | | additional | |
+--------------+-----------------+-----------------+-----------------+
| Customer | Not Applicable | 2 primary / 2 | 6 primary / 6 |
| Contacts | | alternates | alternates |
| Included | | | (includes 2 |
| | | | primary and 2 |
| | | | alternates for |
| | | | extended hours |
| | | | coverage) |
+--------------+-----------------+-----------------+-----------------+
| Additional | Not Applicable | $2,995 each | $2,995 each |
| Customer | | | |
| Contacts | | | |
+--------------+-----------------+-----------------+-----------------+
| Multivendor | Not Applicable | $1,995 | Included |
| Coordination | | additional | |
+--------------+-----------------+-----------------+-----------------+
| | SUPPORT LINE | SUPPORT LINE | SUPPORT LINE |
| | PER INCIDENT | STANDARD | PREMIUM |
+--------------+-----------------+-----------------+-----------------+
| Monthly | Not Applicable | Included | Included |
| Activity | | | |
| Reports | | | |
+--------------+-----------------+-----------------+-----------------+
| NOTE: * The charge for Extended Hours Coverage includes the |
| OPERATING SYSTEM ONLY. 24 X 7 coverage for each additional |
| product is subject to a 35% premium of the cost of support for |
| that product, on a product-by-product basis, and must be added to |
| the base charge. |
| |
| A 10% discount will apply for multiple purchases of either Support |
| Line Standard or Support Line Premium. Discounts do not apply to |
| optional charges. |
+--------------------------------------------------------------------+
************************************************************************
Personal Systems Support Family
Fees
----------------------------------------------------------------------
PERSONAL SYSTEMS FORUM
o Forum - No charge
o IBM TalkLink Fee - $18 per month (plus one-time registration
charge of $15)
PERSONAL SYSTEMS TECHNICAL CONNECTION PERSONAL SOFTWARE CD-ROM
o Single copy - $59
o Annual Subscription - Quarterly updates $119
o Annual Subscription - Monthly updates $299
PERSONAL SYSTEMS CONSULT LINE, PER HOUR (MINIMUM OF 1 HOUR)
$240
IBM HOUSE CALL, PER HOUR (MINIMUM OF 2 HOURS)
o Hourly - $170
o 2 - 19 Hours - $170 per hour
o 20 -99 Hours - $155 per hour
o 100+ Hours - $140 per hour
CUSTOMER APPLICATION ASSISTANCE, PER HOUR
$240
DESKTOP APPLICATION SUPPORT
o $64 per Incident
o $600 for 10 Incidents
TECHNICAL SOLUTIONS
Annual Subscription - $50
***********************************************************************
Personal Systems Support Family
Single User Services Options
----------------------------------------------------------------------
+--------------------------------------------------------------------+
| Figure 2. Single User Services Options |
+--------------+-----------------+-----------------+-----------------+
| | SINGLE INCIDENT | SINGLE INCIDENT | UNLIMITED |
| | - 800 # | - 900 # | INCIDENTS |
+--------------+-----------------+-----------------+-----------------+
| Contract | Single Incident | Single Incident | Annual |
| Period | | | |
+--------------+-----------------+-----------------+-----------------+
| Fees | $45.00 Per | $2.00 Per | $179.00 Per |
| | Incident | Minute, $50 | Year |
| | | Maximum Per | |
| | | Incident | |
+--------------+-----------------+-----------------+-----------------+
| Standard | OS/2 & DOS | OS/2 & DOS | OS/2 & DOS |
| Products | | | (limited |
| | | | product set) |
+--------------+-----------------+-----------------+-----------------+
| Extended | N/A | N/A | N/A |
| Products | | | |
+--------------+-----------------+-----------------+-----------------+
| Support | 8AM to 5PM | 8AM to 8PM | 8AM to 5PM |
| Hours | Customer Time | Eastern Time - | Customer Time |
| | Zone - Monday | Monday through | Zone - Monday |
| | through Sunday | Sunday | through Sunday |
| | (excluding U.S. | (excluding U.S. | (excluding U.S. |
| | national | national | national |
| | holidays) | holidays) | holidays) |
+--------------+-----------------+-----------------+-----------------+
| 24 X 7 | N/A (Customer | N/A | N/A |
| | can purchase | | |
| | platform 24 X 7 | | |
| | Single Incident | | |
| | if required) | | |
+--------------+-----------------+-----------------+-----------------+
| Priority | N/A | N/A | N/A |
| Handling | | | |
+--------------+-----------------+-----------------+-----------------+
| # of | N/A | N/A | Single User, |
| Contacts | | | Single License |
+--------------+-----------------+-----------------+-----------------+
| Multivendor | N/A | N/A | N/A |
| Coordination | | | |
+--------------+-----------------+-----------------+-----------------+
| Monthly | N/A | N/A | N/A |
| Activity | | | |
| Reports | | | |
+--------------+-----------------+-----------------+-----------------+