IBM Presents OS/2 Software Hits 1995

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Text File | 1995-01-12 | 10KB | 193 lines

October 25, 1995 Personal Systems Support Family Platform Offering Options ---------------------------------------------------------------------- +--------------------------------------------------------------------+ ! Figure 1 (Page 1 of 2). Platform Offering Options ! +--------------+-----------------+-----------------+-----------------+ ! ! SUPPORT LINE ! SUPPORT LINE ! SUPPORT LINE ! ! ! PER INCIDENT ! STANDARD ! PREMIUM ! +--------------+-----------------+-----------------+-----------------+ ! Fees ! $190 Per ! $4,495 for ! $29,995 for ! ! ! Incident ! Unlimited ! Unlimited ! ! ! ! Incidents ! Incidents ! ! ! ! ($4,050 with ! ($28,645 with ! ! ! ! certification) ! certification) ! +--------------+-----------------+-----------------+-----------------+ ! Support for ! Not Applicable ! Priced Per ! All products ! ! Additional ! ! Product Added ! are included ! ! Products ! ! ! ! +--------------+-----------------+-----------------+-----------------+ ! Support ! 8 AM to 5 PM ! 8 AM to 5 PM ! 24 X 7 ! ! Hours ! Customer Time ! Customer Time ! (excluding ! ! ! Zone - Monday ! Zone - Monday ! Christmas Day) ! ! ! through Friday ! through Friday ! ! ! ! (excluding U.S. ! (excluding U.S. ! ! ! ! national ! national ! ! ! ! holidays) ! holidays) ! ! +--------------+-----------------+-----------------+-----------------+ ! 24 X 7 ! $260 Per ! $1,575 ! Included ! ! Coverage ! Incident ! additional ! ! ! ! ! ($6,070 total ! ! ! ! ! includes the ! ! ! ! ! base operating ! ! ! ! ! system)* ! ! +--------------+-----------------+-----------------+-----------------+ ! Priority ! Not Applicable ! $4,995 ! Included ! ! Handling ! ! additional ! ! +--------------+-----------------+-----------------+-----------------+ ! Customer ! Not Applicable ! 2 primary / 2 ! 6 primary / 6 ! ! Contacts ! ! alternates ! alternates ! ! Included ! ! ! (includes 2 ! ! ! ! ! primary and 2 ! ! ! ! ! alternates for ! ! ! ! ! extended hours ! ! ! ! ! coverage) ! +--------------+-----------------+-----------------+-----------------+ ! Additional ! Not Applicable ! $2,995 each ! $2,995 each ! ! Customer ! ! ! ! ! Contacts ! ! ! ! +--------------+-----------------+-----------------+-----------------+ ! Multivendor ! Not Applicable ! $1,995 ! Included ! ! Coordination ! ! additional ! ! +--------------+-----------------+-----------------+-----------------+ ! ! SUPPORT LINE ! SUPPORT LINE ! SUPPORT LINE ! ! ! PER INCIDENT ! STANDARD ! PREMIUM ! +--------------+-----------------+-----------------+-----------------+ ! Monthly ! Not Applicable ! Included ! Included ! ! Activity ! ! ! ! ! Reports ! ! ! ! +--------------+-----------------+-----------------+-----------------+ ! NOTE: * The charge for Extended Hours Coverage includes the ! ! OPERATING SYSTEM ONLY. 24 X 7 coverage for each additional ! ! product is subject to a 35% premium of the cost of support for ! ! that product, on a product-by-product basis, and must be added to ! ! the base charge. ! ! ! ! A 10% discount will apply for multiple purchases of either Support ! ! Line Standard or Support Line Premium. Discounts do not apply to ! ! optional charges. ! +--------------------------------------------------------------------+ ************************************************************************ Personal Systems Support Family Fees ---------------------------------------------------------------------- PERSONAL SYSTEMS FORUM o Forum - No charge o IBM TalkLink Fee - $18 per month (plus one-time registration charge of $15) PERSONAL SYSTEMS TECHNICAL CONNECTION PERSONAL SOFTWARE CD-ROM o Single copy - $59 o Annual Subscription - Quarterly updates $119 o Annual Subscription - Monthly updates $299 PERSONAL SYSTEMS CONSULT LINE, PER HOUR (MINIMUM OF 1 HOUR) $240 IBM HOUSE CALL, PER HOUR (MINIMUM OF 2 HOURS) o Hourly - $170 o 2 - 19 Hours - $170 per hour o 20 -99 Hours - $155 per hour o 100+ Hours - $140 per hour CUSTOMER APPLICATION ASSISTANCE, PER HOUR $240 DESKTOP APPLICATION SUPPORT o $64 per Incident o $600 for 10 Incidents TECHNICAL SOLUTIONS Annual Subscription - $50 *********************************************************************** Personal Systems Support Family Single User Services Options ---------------------------------------------------------------------- +--------------------------------------------------------------------+ ! Figure 2. Single User Services Options ! +--------------+-----------------+-----------------+-----------------+ ! ! SINGLE INCIDENT ! SINGLE INCIDENT ! UNLIMITED ! ! ! - 800 # ! - 900 # ! INCIDENTS ! +--------------+-----------------+-----------------+-----------------+ ! Contract ! Single Incident ! Single Incident ! Annual ! ! Period ! ! ! ! +--------------+-----------------+-----------------+-----------------+ ! Fees ! $45.00 Per ! $2.00 Per ! $179.00 Per ! ! ! Incident ! Minute, $50 ! Year ! ! ! ! Maximum Per ! ! ! ! ! Incident ! ! +--------------+-----------------+-----------------+-----------------+ ! Standard ! OS/2 & DOS ! OS/2 & DOS ! OS/2 & DOS ! ! Products ! ! ! (limited ! ! ! ! ! product set) ! +--------------+-----------------+-----------------+-----------------+ ! Extended ! N/A ! N/A ! N/A ! ! Products ! ! ! ! +--------------+-----------------+-----------------+-----------------+ ! Support ! 8AM to 5PM ! 8AM to 8PM ! 8AM to 5PM ! ! Hours ! Customer Time ! Eastern Time - ! Customer Time ! ! ! Zone - Monday ! Monday through ! Zone - Monday ! ! ! through Sunday ! Sunday ! through Sunday ! ! ! (excluding U.S. ! (excluding U.S. ! (excluding U.S. ! ! ! national ! national ! national ! ! ! holidays) ! holidays) ! holidays) ! +--------------+-----------------+-----------------+-----------------+ ! 24 X 7 ! N/A (Customer ! N/A ! N/A ! ! ! can purchase ! ! ! ! ! platform 24 X 7 ! ! ! ! ! Single Incident ! ! ! ! ! if required) ! ! ! +--------------+-----------------+-----------------+-----------------+ ! Priority ! N/A ! N/A ! N/A ! ! Handling ! ! ! ! +--------------+-----------------+-----------------+-----------------+ ! # of ! N/A ! N/A ! Single User, ! ! Contacts ! ! ! Single License ! +--------------+-----------------+-----------------+-----------------+ ! Multivendor ! N/A ! N/A ! N/A ! ! Coordination ! ! ! ! +--------------+-----------------+-----------------+-----------------+ ! Monthly ! N/A ! N/A ! N/A ! ! Activity ! ! ! ! ! Reports ! ! ! ! +--------------+-----------------+-----------------+-----------------+