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<p>TeamViewer (<a href="http://www.teamviewer.com" title="http://www.teamviewer.com">http://www.teamviewer.com</a>), a provider of solutions for<br />
online communication and collaboration, has expanded their offering<br />
with TeamViewer Manager, a cross-platform (including Mac OS X)<br />
database tool designed to record and archive support session details.<br />
Created for large companies and demanding call centers, TeamViewer<br />
Manager stores session information for quick recall and increased<br />
client service in a secure environment.</p>
<p>As call centers play an increasingly important role in client and<br />
customer support, companies strive to manage information collected<br />
from each support session. To offer quality and efficient service,<br />
companies must be able to reference details from previous sessions<br />
quickly and easily.</p>
<p>Specifically engineered for large enterprise, TeamViewer Manager is<br />
included as part of the Premium License. Customers simply run the<br />
free Host Module or QuickSupport, and technicians are able to<br />
establish an immediate connection.</p>
<p>As soon as the connection is established, entire support sessions can<br />
be recorded as a movie and saved in the customer file. These files<br />
can be categorized and sorted into as many customized folders as the<br />
administrator creates. With hundreds of customer files sorted into<br />
folders, session details can be easily sourced for future reference<br />
or training purposes, and safely stored for security insurance.</p>
<p>Clicking on an individual customer file provides the ID name and<br />
password, as well as information about customer hardware, previous<br />
support issues, and any other notes technicians have included. In<br />
addition, the database references which technician or technicians<br />
were present on the support session.</p>
<p>TeamViewer Manager also automatically saves the session start and<br />
finish times, providing technicians with exact support duration. This<br />
duration is especially important when customers are billed on an<br />
hourly rate, which can be entered and stored individually for each<br />
customer.</p>
<p>Additional fields can be added to TeamViewer Manager, making the<br />
solution a customized fit for a variety of organizations. Large<br />
enterprise will benefit from SQL-server connectivity while smaller<br />
companies may choose to use the TeamViewer Manager locally.<br />
TeamViewer Manager is portable for technicians working in distant<br />
locations. "We are pleased to partner with large-scale enterprise,<br />
providing these groups with the opportunity to improve their remote<br />
support offering," begins Dr. Tilo Rossmanith, Founder and Director<br />
of TeamViewer GmbH. "The customer information in each database makes<br />
subsequent support sessions easy and straightforward, while the<br />
session time options facilitate hourly billing rates," finishes<br />
Rossmanith.</p>
<p>Like all TeamViewer solutions, TeamViewer Manager maintains the<br />
highest possible security standards. TeamViewer works behind<br />
firewalls, enabling information sharing without compromising computer<br />
security.</p>
<p>TeamViewer Manager is available as part of the Premium License key,<br />
which can be bought with a one-time payment.</p>
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