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cost-effective forums for customer questions, concerns, suggestions and<br />
ideas--all invaluable resources for any business looking to improving its<br />
products, relating to customers and earning their loyalty."</p>
<p>Powerful, Automated Customer Support and Community Support Crossing<br />
automatically transfers tickets amongst technicians based on customizable<br />
ticket categories, product categories and problem class, with hot items<br />
easily identified by color and position on a screen. "Priority" tickets<br />
trigger an email follow-up reminder to technicians after a pre-set number<br />
of minutes.</p>
<p>At the onset, each ticket is automatically assigned a unique tracking<br />
number, and automatically archived once closed. Support Crossing attaches<br />
all relevant files to tickets saving time and ensuring technicians have all<br />
relevant materials at their fingertips. An unlimited number of files can be<br />
attached to a ticket such as log files, text files, and screen captures.<br />
Support Crossing's ticket tracking system provides a complete audit trail,<br />
including any billing support.</p>
<p>Now, customers can participate in ongoing discussions with a community of<br />
involved customers to get their questions answered and maximize their<br />
experience. Companies can save on market research costs by listening to<br />
their customers discuss the product with each other. A familiar browser<br />
interface allows customers to request support any time from anywhere around<br />
the globe. Live chat sessions between customers and support staff are<br />
automatically recorded and added to the support ticket. Support by email is<br />
easy with appropriate information automatically added, such as customer<br />
name, address, organization, cc, sent time, etc.</p>
<p>Beyond discussion groups, chat and ticket tracking, Support Crossing<br />
provides a support organization with a full internal email infrastructure<br />
including personal mailboxes, Webmail, POP3, IMAP and SMTP, plus email list<br />
serving and autoresponding. Easy administration features reduce<br />
administration training costs and helps management organize, schedule and<br />
track their support staff. To demonstrate Support Crossing see<br />
(<a href="http://webcrossing.com/sc2" title="http://webcrossing.com/sc2">http://webcrossing.com/sc2</a>). For more information and a complete list of<br />
features see (<a href="http://webcrossing.com/aboutsc" title="http://webcrossing.com/aboutsc">http://webcrossing.com/aboutsc</a>).</p>
<p>About Web Crossing Software<br />
Built on a scalable Internet/intranet server, Web Crossing features<br />
threaded or linear discussions, integrated newsgroups and mailing lists,<br />
full email services, secure communications, personal calendar, real-time<br />
chat and live event functionality, all highly extensible with powerful web<br />
application programming capabilities. About Web Crossing, Inc.<br />
Web Crossing, Inc. is the Internet's virtual-communities powerhouse,<br />
committed to providing high-quality software and related services at a fair<br />
price. Web Crossing software is scalable, customizable and highly<br />
extensible to address the needs of virtual communities and collaborative<br />
groups. Privately held, Web Crossing, Inc. runs its own business using Web<br />
Crossing to work with its customers and employees from San Francisco to<br />
Boston and Tokyo. Award-winning Web Crossing software serves over 15<br />
million pages per day at thousands of sites, including well-known, high<br />
traffic sites as CNN, NY Times, Apple, Adobe and Autodesk. Further<br />
information on Web Crossing software and Web Crossing, Inc. may be obtained<br />
by calling 916/771-7099, accessing Web Crossing's Web site at<br />
(<a href="http://www.webcrossing.com" title="http://www.webcrossing.com">http://www.webcrossing.com</a>), or sending email to <a href="mailto:info@webcrossing.com">info@webcrossing.com</a>.</p>
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