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NetKeeper Help Desk & Asset Management software, today announced the<br />
immediate availabbility of NetKeeper Internet - a WEB based self-service<br />
help desk solution to add to NetKeeper Help Desk software programs. The new<br />
release integrates seamlessly with any present and future installation of<br />
NetKeeper Help Desk software - NetKeeper Help Desk Pro and NetKeeper Help<br />
Desk Captain. The program offers the same functionality and seamless<br />
operation as the NetKeeper LAN User Entry module - a program for end user<br />
access anywhere on the local and wide area networks.</p>
<p>Most companies today have working LAN's or WAN's and are also connected to<br />
the Internet. By installing NetKeeper Internet with NetKeeper Help Desk<br />
software, the help desk staff can give customers and employees access to<br />
the "self service" features of NetKeeper Help Desk program. NetKeeper has<br />
end-user entry and tracking of service calls, auto escalation of the calls,<br />
queue assignment of work orders and access to the SolutionsKeeper<br />
knowledgebase, for quick problem resolution. The browser will automatically<br />
download a small Java applet upon login to NetKeeper Internet. The end user<br />
enters a "virtual" help desk giving around the clock access and support for<br />
internal corporate support or external customer support.</p>
<p>NetKeeper Internet's access to SolutionsKeeper provides on-demand answers<br />
to any end user with a Java enabled WEB browser at any time and from any<br />
location. Using SolutionsKeeper's unique request tree, end users can easily<br />
access solutions to solve their own requests. The Help Desk staff can set<br />
up the SolutionsKeeper knowledgebase to handle requests about many<br />
different products or situations.</p>
<p>NetKeeper Internet reduces support time and enables staff to optimize<br />
service to end-users. The main help desk experiences diminished telephone<br />
traffic, reduction in costs and increased customer satisfaction. The<br />
NetKeeper Internet Help Desk is available 24 hours a day, 7days a week and<br />
allows help desks, even with limited staff, to handle increases in service<br />
request volume that can occur during peak times.</p>
<p>NetKeeper Internet is easy to install and implement. NetKeeper Internet<br />
includes the NetKeeper Internet Connect server. The server software is the<br />
gateway to the WEB and requires a Microsoft Windows NT server as the<br />
gateway PC. NetKeeper Internet requires zero administration since no<br />
NetKeeper software is installed on the workstations. The installation of<br />
NetKeeper Internet causes no interruption in help desk services. The help<br />
desk database can be located on any network server. Internet users have no<br />
direct access or rights to the help desk database. The NetKeeper Internet<br />
Connect serves an HTML representation of the database thus eliminating a<br />
security risk. Significantly, NetKeeper implements this WEB functionality<br />
using the same executable to access the Help Desk from the LAN or from the<br />
Internet or Intranet, thus maintaining the same user interface and similar<br />
speed.</p>
<p>End user access is speedy. On a normal 10Mbit/sec ethernet network, there<br />
is little difference in speed in loading or using the NetKeeper LAN User<br />
Entry module or NetKeeper Internet. End users log in from their desktops by<br />
simply clicking on the NetKeeper icon or by selecting the Help Desk URL. A<br />
simple and friendly Wizard leads end user through the call entry and<br />
solution. In addition, NetKeeper Help Desk Pro can be set up to<br />
automatically e-mail or page the correct tech for the incoming service call<br />
from the internet. NetKeeper Internet eliminates the "middle man" (service<br />
center staff) for most service calls.</p>
<p>According to Eric Tejera, Multima's Vice-President of Marketing, NetKeeper<br />
Internet fulfills the request of help desk managers to implement a<br />
self-service help desk at an affordable cost. "Most companies are looking<br />
for a way to improve help desk efficiency and to improve customer support.<br />
NetKeeper Internet turns the standard NetKeeper Help Desk program into a<br />
self-service help desk for effective servicing of end users without fixed<br />
personnel answering calls. Some companies using NetKeeper Internet and<br />
NetKeeper Help Desk software have successfully done away with the<br />
traditional help desk. All service requests are done through the LAN or<br />
Internet." Tejera said.</p>
<p>Pricing and Availability<br />
The program is presently shipping. Present owners of NetKeeper Help Desk<br />
software can easily add NetKeeper Internet. The program is priced at<br />
$3,200.00 per server for unlimited users.</p>
<p>Other NetKeeper Programs<br />
NetKeeper Help Desk Pro is a multi site distributed help desk. The program<br />
is the appropriate solution for help desks or service centers that support<br />
many departments within an organization or many sites around the country or<br />
around the world. Support centers can provide service from any site to any<br />
location even around the globe. NetKeeper Help Desk Pro will "Follow the<br />
Sun".</p>
<p>NetKeeper Help Desk Pro is a modular system. The base program is sold by<br />
the "seat". There are many modules that can be added to the help desk such<br />
as User Entry Module for the LAN or for the Internet, E Mail, Paging, LAN<br />
Inventory, Bar Code software and NetKeeper Help Desk Supervisor to automate<br />
many functions of the help desk.</p>
<p>NetKeeper Help Desk Captain is a complete help desk & LAN inventory<br />
solution for both external and internal support. It is designed<br />
specifically for the small or medium sized help desk to provide customer<br />
support and at the same time support computer users within the company. The<br />
system is a cost-effective solution that provides all the features needed<br />
for full service support centers.</p>
<p>Company Information<br />
Founded in 1985, Multima Corporation, with headquarters in East Greenwich,<br />
RI is a privately held software development company that specializes in<br />
Asset Management and Customer Support applications. There are about a<br />
million desktops running NetKeeper applications worldwide.</p>
<p>For more information, visit our WEB site: <a href="http://www.netkeeper.com" title="www.netkeeper.com">www.netkeeper.com</a>.</p>
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