jQuery.extend(Drupal.settings, {"basePath":"\/","CTools":{"pageId":"page-99398fe816fb95027b95baeeb6739208"},"googleanalytics":{"trackOutgoing":1,"trackMailto":1,"trackDownload":1,"trackDownloadExtensions":"7z|aac|avi|csv|doc|exe|flv|gif|gz|jpe?g|js|mp(3|4|e?g)|mov|pdf|phps|png|ppt|rar|sit|tar|torrent|txt|wma|wmv|xls|xml|zip"},"lightbox2":{"rtl":0,"file_path":"\/(\\w\\w\/)sites\/default\/files","default_image":"\/sites\/all\/modules\/lightbox2\/images\/brokenimage.jpg","border_size":"2","font_color":"000","box_color":"fff","top_position":"","overlay_opacity":"0.6","overlay_color":"000","disable_close_click":1,"resize_sequence":"0","resize_speed":100,"fade_in_speed":100,"slide_down_speed":100,"use_alt_layout":0,"disable_resize":0,"disable_zoom":0,"force_show_nav":0,"loop_items":1,"node_link_text":"","node_link_target":0,"image_count":"Image !current of !total","video_count":"Video !current of !total","page_count":"Page !current of !total","lite_press_x_close":"press \x3ca href=\"#\" onclick=\"hideLightbox(); return FALSE;\"\x3e\x3ckbd\x3ex\x3c\/kbd\x3e\x3c\/a\x3e to close","download_link_text":"","enable_login":false,"enable_contact":false,"keys_close":"c x 27","keys_previous":"p 37","keys_next":"n 39","keys_zoom":"z","keys_play_pause":"32","display_image_size":"","image_node_sizes":"()","trigger_lightbox_classes":"","trigger_lightbox_group_classes":"","trigger_slideshow_classes":"","trigger_lightframe_classes":"","trigger_lightframe_group_classes":"","custom_class_handler":0,"custom_trigger_classes":"","disable_for_gallery_lists":true,"disable_for_acidfree_gallery_lists":true,"enable_acidfree_videos":true,"slideshow_interval":5000,"slideshow_automatic_start":true,"slideshow_automatic_exit":true,"show_play_pause":true,"pause_on_next_click":false,"pause_on_previous_click":true,"loop_slides":false,"iframe_width":"600","iframe_height":"400","iframe_border":0,"enable_video":0},"thickbox":{"close":"Close","next":"Next \x3e","prev":"\x3c Prev","esc_key":"or Esc Key","next_close":"Next \/ Close on last","image_count":"Image !current of !total"}});
<div class="content_inn"><!--[if !IE]>Start left content<![endif]-->
<div class="left_panal">
<div class="left_content_box">
<div class="left_inner_box_heading"><h1>MacsDesign Studio Releases Web Help Desk 5.1</h1></div>
<div class="left_inner_box_inn">
<div style="float:right; margin:5px;">
</div>
<p>MacsDesign Studio Releases Web Help Desk 5.1<br />
- Powerful Object Oriented Software for Technical Support</p>
<p>FREMONT, CA - November 19, 2001 - MacsDesign Studio today released Web Hel=<br />
p<br />
Desk 5.1, a powerful web application for technical support designed for<br />
education and small to medium sized business customers. Built with the<br />
industry's most powerful and mature application server, WebObjects 5 from<br />
Apple Computer=AE, Web Help Desk 5.1 offers an intuitive web interface and a=<br />
n<br />
excellent feature set for both end users and support technicians.</p>
<p>Next Generation Web Application<br />
Unlike scripted web applications based on technologies such as ASP or PHP,<br />
Web Help Desk uses Java=81 objects to manage your clients, assets and job<br />
tickets. This modular, object-oriented foundation provides a rich, flexible<br />
and extensible architecture that scripted applications cannot match.<br />
Because Web Help Desk is written in Java=81, it can run on any operating<br />
system with Java 2 SE installed. Supported platforms include MacOS X<br />
Server, Windows 2000/XP, and Solaris 8.</p>
<p>Web Help Desk Features<br />
Features of the application include:</p>
<p>* Finely crafted web interface with an Aqua look and feel<br />
* Intelligent business logic for job assignments based on location, problem<br />
type and load balancing<br />
* Asset management, including the ability to group assets into parent/child<br />
relationships<br />
* E-mail notifications of new jobs, job updates, and cancellations for both<br />
end users and support technicians<br />
* Graphic reporting of common job ticket details for both technicians and<br />
locations<br />
* Frequently Asked Questions module for end user self-help on commonly<br />
asked questions</p>
<p>Availability and Pricing<br />
Web Help Desk 5.1 is available now directly from MacsDesign Studio.<br />
Pricing for corporate customers ranges from $3000 - $7500, while<br />
education/government pricing ranges from $2000 - $5000. An online demo is<br />
available at <a href="http://www.webhelpdesk.info/" title="http://www.webhelpdesk.info/">http://www.webhelpdesk.info/</a></p>
<div class="links"><ul class="links inline"><li class="comment_forbidden first last"><span><a href="/user/login?destination=comment%2Freply%2F82605%23comment-form">Login</a> or <a href="/user/register?destination=comment%2Freply%2F82605%23comment-form">register</a> to post comments</span></li>
</ul></div>
</div>
<div class="left_inner_box_bottom"> </div>
</div>
<!--[if !IE]> End left box inner page <![endif]--></div>
<!--[if !IE]>End left content<![endif]--> <!--[if !IE]>Start right content<![endif]-->
<span class="field-content"><a href="http://forums.applecentral.com/ubbthreads.php/topics/537782/Analyst_sees_iPad_killers_less#Post537782" target="_blank"> Analyst sees iPad killers le...</a></span>
</div>
</div>
<div class="views-row views-row-5 views-row-odd">
<div class="views-field-title">
<span class="field-content"><a href="http://forums.applecentral.com/ubbthreads.php/topics/537649/Small_business_accounting_soft#Post537649" target="_blank"> Small business accounting so...</a></span>
<span class="field-content">Introducing the App Hall of Fame!</span>
</div>
<div class="views-field-body">
<div class="field-content"><div class="body-row" id="body-row-213485"><div style="background:#F5F5F5;">App discoverability continues to be a real issue. With the fast churn of apps in the App Store, an app has only a few weeks of promotional life in it before it‚Äôs largely forgotten. There are a few things developers can do to fix that, but those... | Read more »</div></div></div>
<span class="field-content">Gobliiins Are Coming</span>
</div>
<div class="views-field-body">
<div class="field-content"><div class="body-row" id="body-row-213486"><div style="background:#F5F5F5;">In the midst of the huge Q4 launch schedule, the cult classic, Gobliiins, as well as the rest of the trilogy, are being ported to the iPhone in all of their original glory. The Goblins trilogy was a quirky Atari/Amiga game series from the early 90‚Äôs... | Read more »</div></div></div>
</div>
</div>
<div class="views-row views-row-3 views-row-odd">
<div class="views-field-title">
<span class="field-content">myPhoneDesktop – Chrome to iPhone Extens...</span>
</div>
<div class="views-field-body">
<div class="field-content"><div class="body-row" id="body-row-213469"><div style="background:#F5F5F5;">Anyone who has used myPhoneDesktop knows that it is a fantastic tool for streamlining your onscreen workflow. Instead of having to type line after line into your phone directly, you can use myPhoneDesktop to type from your computer directly into... | Read more »</div></div></div>
<span class="field-content">AutoVerbal Talking Soundboard Pro helps...</span>
</div>
<div class="views-field-body">
<div class="field-content"><div class="body-row" id="body-row-213471"><div style="background:#F5F5F5;">Being able to speak and communicate with others is something that many of us take for granted. It‚Äôs not so easy for many folks though, in particular for individuals with autism spectrum disorders, as well as those who have suffered various brain... | Read more »</div></div></div>
<span class="field-content">Get Your Roast Right With ‘Time To Roast...</span>
</div>
<div class="views-field-body">
<div class="field-content"><div class="body-row" id="body-row-213473"><div style="background:#F5F5F5;">Roasting meat, in the cooking world, is about as simple as it gets. The greatest roast recipe I‚Äôve ever found is from Michael Ruhlman‚Äôs website, with the recipe titled, ‚ÄúThe World‚Äôs Most Difficult Roasted Chicken Recipe.‚Äù | Read more »</div></div></div>
MacTech is a registered trademark of Xplain Corporation. Xplain, "The journal of Apple technology", Apple Expo, Explain It, MacDev, MacDev-1, THINK Reference, NetProfessional, Apple Expo, MacTech Central, MacTech Domains, MacNews, MacForge, and the MacTutorMan are trademarks or service marks of Xplain Corporation. Sprocket is a registered trademark of eSprocket Corporation. Other trademarks and copyrights appearing in this printing or software remain the property of their respective holders. Not responsible for typographical errors.
</div>
</div>
<div class="footer_bottom"></div>
</div>
<div id="bootom_foo_ter">All contents are Copyright 1984-2010 by Xplain Corporation. All rights reserved. Theme designed by <a href="http://www.icreon.com">Icreon</a>.</div>
<div id="newuser-popup" style="font-size:14px">Greetings, and welcome to the new MacTech web site! Our home page is designed to be your <cite>Industry Dashboard</cite> -- so you can have a snapshot of all that's relevant in the industry in one easy location. Many readers tell us that because the information is updated so frequently, they are now checking the site multiple times a day.
Here's a quick run down of the features on the new web site, which can be subtle.
<UL><LI>We're running regular raffles. If you want free stuff make sure to register. <a href="/register">It's easy and only takes a minute!</a>
<LI>Registering for the site allows you greater functionality.
<LI>The first few blocks are original content from MacTech (for geeks) and our sister web site, MacNews (for general users)
<LI>Below that are MacTech's scanners, which scan the web and organizes it into News, Rumors, and Documentation. Updated every 15 minutes.
<LI>Our Whitepapers, Screencasts, and Videos section give you insight into great products
<LI>The Community Search narrows your search to the most relevant of Apple related sites for better results
<LI>The forums give you a place to ask questions, and share your knowledge.
<LI>Our partners at MacUpdate, MacPrices.net and the Jobs Boards keep you up to date
<LI>Want to see all the news in one big list? Check out our new <a href="/firehose">Information Firehose</a>
<LI>And, don't forget the Apple Central area, and ads throughout the site. Advertisers are what make the site possible</UL>
We truly hope you <a href="/register">register</a> so that we can keep you up to date about new features as they are implemented. And, please use the BETA button in the top right to provide us any feedback, suggestions or bugs. We love to hear from you. </div>
<!--[if !IE]>End pop_up<![endif]-->
<!-- Google Analytics now handled by Google Analytics Module in drupal -->
<!--VISISTAT SNIPPET//-->
<script type="text/javascript">
var DID=13280;
var pcheck=(window.location.protocol == "https:") ? "https://sniff.visistat.com/live.js":"http://stats.visistat.com/live.js";
