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<div class="left_inner_box_heading"><h1>Excel Software releases LicenseSupport 1.0 for Mac</h1></div>
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<p>Excel Software (<a href="http://www.excelsoftware.com" title="http://www.excelsoftware.com">http://www.excelsoftware.com</a>) has introduced<br />
LicenseSupport 1.0 for customer support on Mac OS X and Windows<br />
Systems. Software vendors can use LicenseSupport to manage customer<br />
licenses for protected applications and documents.</p>
<p>A support person can provide an activation code, reset a license,<br />
block an activated license before issuing a refund or change the<br />
number of allowed activations for a serial number. LicenseSupport<br />
works directly with an application or document protected by<br />
QuickLicense, QuickLicense Server, DocProtect or AppProtect.<br />
LicenseSupport also connects by Internet to the Safe Activation<br />
server.</p>
<p>This task-oriented tool prompts the customer support person for the<br />
required information and generates a license code to support a<br />
customer by phone or email. LicenseSupport stores customer records,<br />
maintains an historical log of support activities, provides<br />
integrated email support and presents a secure log-in process,<br />
according to the folks at Excel Software.</p>
<p>In addition to direct and Internet based support of protected<br />
applications and documents, LicenseSupport documents a programming<br />
API (application programming interface) for the Safe Activation<br />
server. A vendor's web site can access support commands to retrieve a<br />
serial number for a specific product, check the status of a license<br />
or view a customer record. The license status of a serial number can<br />
be changed including suspend, reset, subscriber, used, notify,<br />
allowed activations or optional features in the customer's license<br />
can be remotely enabled.</p>
<p>Customer data including custom fields and checkboxes can be edited,<br />
searched, imported from comma-separated text, exported or added from<br />
a Safe Activation generated email message. By integrating customer<br />
data, license commands and historical logs, LicenseSupport can<br />
simplify and optimize the support process for a specific customer<br />
license based on the serial number.</p>
<p>LicenseSupport 1.0 is US$395 for a single user license on either Mac<br />
OS X (PowerPC or Intel systems) and Windows (XP, Vista or 7 with 32<br />
or 64 bit processor). A site license edition allows any support<br />
representative on the vendor's network to access the license data.<br />
The product includes a printed and PDF User Guide.</p>
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