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<div class="left_inner_box_heading"><h1>Doctor Mac Direct Now Offers Mouse Calls</h1></div>
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<p>DOCTOR MAC DIRECT NOW OFFERS MOUSE CALLS LIKE YOU'VE NEVER EXPERIENCED BEFO=<br />
RE</p>
<p>- Doctor Mac Direct Staff of 100% Industry Veterans Troubleshoots Any Macint=<br />
osh<br />
Software Issue Via Phone or Web-based Remote Control -</p>
<p>SAN FRANCISCO, Calif., January 12, 2005 - at Macworld Expo - Bob "Dr. Mac"<br />
LeVitus today announced Doctor Mac Direct, a new service for troubleshooting=<br />
,<br />
technical support and training on any Macintosh=AE software issue. Now for t=<br />
he<br />
first time, any Macintosh user can request a Macintosh expert's help and<br />
receive<br />
phone support or use a totally new interactive Web-based control method that<br />
allows the Mac expert to see and work on the problem remotely. Doctor Mac<br />
Direct<br />
also offers online interactive training, assistance with system migration,<br />
pre-purchase buying advice, and more.</p>
<p>Bob "Dr. Mac" LeVitus and troubleshooting guru, Ted Landau, also demonstrate=<br />
d<br />
the service for the first time to select press attending Macworld Conference=<br />
&<br />
Expo=AE San Francisco 2005. The new Doctor Mac Direct service will be<br />
available to<br />
the general public later this month.</p>
<p>"Doctor Mac Direct is exactly the kind of set-up I wanted to help my own fat=<br />
her<br />
when he was alive," stated Bob LeVitus, founder of Doctor Mac Direct. "There<br />
were so many times I wanted to reach through the Internet, see his screen an=<br />
d<br />
move his mouse to quickly fix what he needed. The technology and bandwidth a=<br />
re<br />
finally here! Doctor Mac Direct is starting a revolution in tech support and<br />
training on the Mac using state of the art technology, leading industry expe=<br />
rts<br />
and the mother of all troubleshooting gurus in Ted Landau at the helm with m=<br />
e."</p>
<p>Hand-selected industry veterans comprise the staff of Doctor Mac Direct expe=<br />
rts<br />
who use jargon-free language to help users track down and resolve problems,<br />
conduct personal training or offer advice. Doctor Mac Direct services are<br />
available for any issue related to Mac OS X or Classic Mac system software,<br />
Apple software or third-party software. Doctor Mac Direct experts will also<br />
help<br />
Mac users migrate systems or transition to Mac OS X.</p>
<p>Doctor Mac Direct's experts use an incident-appropriate combination of<br />
telephone, email and a unique Web-enabled control software system to<br />
communicate<br />
with Macintosh users based on their needs and connectivity situation. Macint=<br />
osh<br />
users with a broadband connection can choose to install a plug-in for Safari<br />
that allows Doctor Mac Direct experts to see their screen and move their mou=<br />
se<br />
for quicker problem solving, migration help or training.</p>
<p>Starting later this month, Macintosh users can call, toll-free 1-877-DrMac4U<br />
(1-877-376-2248) or visit (<a href="http://www.doctormacdirect.com/" title="http://www.doctormacdirect.com/">http://www.doctormacdirect.com/</a>) to request a Doc=<br />
tor<br />
Mac Direct expert's help, training and advice. Requests will be answered<br />
with an<br />
estimated time, cost, matched expert and proposed appointment. Problem<br />
resolution prices start at $30 for a quarter-hour resolution. Doctor Mac Dir=<br />
ect<br />
guarantees resolution in the time estimated or will continue working toward<br />
resolution at no additional cost.</p>
<p>"Mac users win big with high-quality help and a resolution guarantee that we=<br />
'll<br />
fix what's wrong within our estimate or keep working on it at no additional<br />
cost<br />
until we do," LeVitus continued.</p>
<p>About Doctor Mac Direct<br />
Doctor Mac Direct, LLC is the world's first independent online remote<br />
troubleshooting, technical support and training service for the Macintosh.<br />
Focused on high-quality Macintosh consulting, the service is staffed by<br />
hand-selected industry veteran experts who use a combination of technology<br />
including phone, email and web-enabled, remote control software to fix any<br />
Macintosh or third-party software problem. Headquartered in Excelsior, Minn=<br />
=2E,<br />
Doctor Mac Direct is a privately held Corporation. For additional informati=<br />
on,<br />
contact Doctor Mac Direct, LLC at 877-DrMac4U (877-376-2248) or visit<br />
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