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-
- Dear
-
- Thank you for your letter of [date] informing us
- that the [item] you ordered had not arrived.
-
- We are sorry for the inconvenience this has caused and
- have arranged to have another one sent to you today.
- In the event that the original order is delivered to
- you, please call the toll-free number listed on our
- letterhead.
-
- We have notified our shipping agent in an attempt to
- discover why this problem occurred. Please accept our
- apology and thanks for placing your order with us.
-
-