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-
- Dear
-
- Thank you for your letter of [date] in which you
- informed us that [product] you purchased was [nature
- of problem].
-
- We are sorry that you experienced this problem and are
- enclosing [nature of compensation]. While we make every
- attempt to insure that our products are [address
- complaint], this unfortunate incident can occasionally
- occur.
-
- We are very appreciative that you have taken the time to
- bring this to our attention and would like to thank you
- for purchasing our products.
-
-