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-
- Dear
-
- Several of your associates in the shipping department have
- informed me of the incident that occurred last Friday with
- a representative of Gene's Tool Supplies. They have all
- agreed that this driver hurled some extremely abusive
- language at you and that his actions were unjustifiably
- offensive. They also all agreed that you remained a
- gentleman throughout the entire time, attempting to solve
- the problem. I compliment you on your self-control, and
- in handling the situation in such an exemplary manner. I
- have placed a call to the owner of Gene's Tools and fully
- anticipate your receiving an apology from them.
-
-