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-
- Dear
-
- This is to acknowledge receipt of your letter of [date]
- in which you set forth your reasons for cancelling your
- purchase order #
-
- I am very sorry about the misunderstanding that led to
- this cancellation and have taken the matter up with
- management in order to ensure that a problem of this
- nature does not occur again.
-
- As one of our valued customers, your satisfaction is one
- of our primary concerns. Please accept our apology.
-