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Date: Sun, 16 May 2004 06:00:00 EDT
Newsgroups: rec.travel.air,alt.travel.uk.air,rec.answers,news.answers,alt.answers
From: [e-mail] (John R. Levine)
Subject: Airline information on-line on the Internet FAQ
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Summary: access to on-line airline info and travel agents (weekly)
Organization: I.E.C.C., Cambridge MA
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Archive-name: travel/air/online-info
Last-modified: 2004/05/16
No changes from last week.

Please look through this entire FAQ, particularly the PLEASE NOTE at the end,
before e-mailing me a question or comment, since most of the questions I get
are already answered in the FAQ.

* April 2004 update

The airline industry is in lousy shape. (So what else is new?) Planes are
quite full, schedules just now getting back to what they were in 2001,
National, Midway and Vanguard Airlines are out of business, United, Hawaiian,
and Air Canada are flying in bankruptcy and are squabbling with their unions.
(United's hanging on, trying to get out of bankruptcy, but it has such
valuable routes that they'll be reincarnated as something if they go. Air
Canada will survive in some form since it's the only airline in most of
Canada. Too soon to tell for Hawaiian, maybe Aloha will absorb the corpse.) US
Airways emerged from bankruptcy but is still financially fragile and is
threatening bankruptcy again. The only major U.S. airlines currently making
money are low fare carriers Southwest, Jet Blue, Frontier, and Airtran. Since
early 2003 there's been a mild industry recovery, but it only improved the
situation from really, really bad to merely really bad.

Passengers are subject to much more extensive screening than in the past,
including screening of checked baggage at check-in time, so airlines recommend
arriving at least an hour earlier than before. In my experience the extra
delay is rarely more than 15 minutes, even with the extra baggage screening,
although I usually fly out of smaller airports, not big hubs where you can get
the killer two hour lines. The new government-operated TSA has taken over
screening at most airports, to relatively positive reviews, although there
still can be great inconsistency in procedures from one airport to another.
Foreign airlines are flying to and from the U.S. normally.

Other changes include: some airports have stopped curb-side baggage check,
anything vaguely resembling a knife may or may not be confiscated, you're
often only allowed one carry-on plus a purse, briefcase, diaper bag or the
like, non-passengers aren't allowed past security without a gate pass from an
airline, all passengers must have a boarding pass (not just a copy of the
itinerary) at most airports to get past security, some parking areas close to
terminals are closed. But check-in clerks no longer have to ask you whether
you packed your own suitcase. In theory a boarding pass you printed from an
airline's web site is valid for getting through security, in practice the TSA
agents sometimes don't understand what they are and will send you back to the
counter to get a "real" one.

* What's in this FAQ?

There's an enormous amount of information available on the Web about airlines
and aviation. This FAQ concentrates on two things: schedules, fares,
reservations, and tickets for commercial airlines, and on-line travel agents.
We list both airline-sponsored and independent information.

The first parts of this FAQ discuss on-line sources of airline schedules and
fares, of which there are several general-purpose services.

After that it lists airlines that have any of online schedules, fares,
reservations, ticket sales, and flight status.

Next comes a listing of on-line specials, sources of special fares and other
deals available over the net. Many airlines have short-notice specials which
are worth checking out.

The rest of the FAQ lists travel agents that offer service over the net and
have indicated that they'd like to be listed. I am not a travel agent (I
consult and write computer books which you can find out about in my web site
at http://www.johnlevine.com, and have only one client in the travel industry,
Orbitz) and the agent listings are provided free to any agent that asks and
sends in a short description of what he or she offers.

* Where is this FAQ available?
It's on the Web at http://airline.iecc.com, and perhaps at mirror sites.
Anyone is welcome to mirror the HTML version of this FAQ so long as the mirror
is kept up to date with the original. If you make a mirror, please let me know
by e-mail <[e-mail]> so I can tell you when there are updated
versions.

You can also get it by e-mail every Sunday. To get on the mailing list, send a
message to [e-mail] containing the line "subscribe airline".
(Don't type the quotes, nor any other punctuation.)

* How do on-line reservations work?

Four giant airline computer systems in the United States handle nearly all the
airline reservations in the country. (They're known as CRSs, for computer
reservations systems, or more often now GDS for global distribution systems.)
Although each airline has a ``home'' CRS, the systems are all interlinked so
that you can, with few exceptions, buy tickets for any airline from any CRS.
The dominant systems in the U.S. are Sabre (home to American and US Airways),
Galileo (home to United), Worldspan (home to Delta, Northwest), and Amadeus
(Continental and many European lines.) Many of the low-price start-up airlines
don't participate in any of these systems but have their own Web sites where
you can check flights and buy tickets. Southwest, the largest and oldest of
the low-price airlines, doesn't participate, either. Southwest's web site gets
car and hotel info from Galileo, but the info seems not to flow the other way.

In theory, all the systems show the same data; in practice, however, they get
a little out of sync with each other. If you're looking for seats on a
sold-out flight, an airline's home system is most likely to have that last,
elusive seat. If you're looking for the lowest fare to somewhere, check all
four systems because a fare that's marked as sold out on one system often
mysteriously reappears on another system. Some airlines have rules about
flight segments that are not supposed to be sold together even though they're
all available, and at least once I got a cheap US Airways ticket on Expedia,
which didn't know about all the US Airways rules even though I couldn't on
their own site or Travelocity which did know about them. On the other hand,
many airlines have available some special deals that are only on their own Web
sites and maybe a few of the online agencies. Confused? You should be. We are.

The confusion is even worse if you want to fly internationally. Official fares
to most countries are set via a treaty organization called the IATA, so most
computer systems list only IATA fares for international flights. It's easy to
find entirely legal ``consolidator'' tickets sold for considerably less than
the official price, however, so an online or offline agent is extremely useful
for getting the best price. The airlines also can have some impressive online
offers on their web sites.

Here's our distilled wisdom about buying tickets online:

* Check the online systems to see what flights are available and for an idea
of the price ranges. Check more than one CRS. For tickets within the U.S. and
Canada, the prices in the CRS are for the most part the real prices that
people are paying.
* After you have found a likely airline, check that airline's site to see
whether it has any special Web-only deals. If a low-fare airline has the
route, be sure to check that one too, since most low-fare airlines don't
appear in CRS listings.
* If your schedule is flexible, check ticket bidding sites including Hotwire
(http://www.hotwire.com) and Priceline (http://www.priceline.com) and ticket
auctions such as Sky Auction (http://www.skyauction.com/).
* Particularly if you don't qualify for the lowest fare visible on the CRS,
check with a travel agent to see whether he can beat the online price, and buy
your tickets from the agent unless the online deal is better. Most agents get
no commission on fares visible on the CRS, so you can expect an agent to
charge you for ticking them.
* For international tickets, do all the steps above in this list, and then
check both online and with your agent for consolidator tickets. This is
particularly important if you don't qualify for the lowest published fare. See
Edward Hasbrouck's Consolidators and Bucket Shops FAQ
(http://hasbrouck.org/faq) for much more detailed information on consolidator
tickets.

* How can I get airline schedules on the Internet?

There are many sources listed below. Many of them will also let you book and
buy tickets. Until mid-1996 there were paid services were considerably better
than the free ones, but now I find that the free services are just as good.


* What's available on the Internet?

There are now several Internet gateways to airline CRS (computer reservation
systems) described later in this section. Also check this interesting
comparison of many of them (http://www.travelterminal.com/cgi-bin/compare.pl).

* Are these the same systems that travel agents use?

The underlying data are the same, but the interface is different. Some data
are visible to agents, but not to these systems. A good way to work is to make
the best reservation you can on-line, then call a travel agent, tell him what
you've reserved, and see if he can do better.

* How do I get access to them?

Most of these systems are provided through web sites. Many of the sites use
frames and SSL secure connections so you need a relatively recent browser such
as Opera, Netscape 6.0 or later, or Microsoft Internet Explorer 5.0 or later.

A few systems provide their own software which invariably run on Windows
95/98/NT/2000/Me/XP.

Travelocity: Travelocity (http://www.travelocity.com) is an online agent owned
by Sabre. Travelocity merged with Preview Travel in a complex transaction in
which the surviving company was Preview but was renamed to Travelocity and was
eventually repurchased by Sabre. You need to provide a credit card number to
make reservations, but they won't charge you until you tell them to. Tickets
can be issued as e-tickets or, at extra cost, by mail. There is also a great
deal of travel destination information of variable usefulness. Unlike most
other web-based systems, it lets you hold a reservation without buying it.
Also handles hotels and rental cars. A nice fare watcher feature lets you list
a few routes you're interested in, and it sends you e-mail when an interesting
fare becomes available. They have a Travel Deals page that often has private
fares, two-for-one deals, and the like.

Some fares are marked "good buy" which means that they're only available on
Travelocity. But that doesn't mean that they're any cheaper than other fares.
All fares now include a $5/ticket service fee.

Travelocity includes a "last minute deals" feature which is a rebranded
version of Site59 (http://www.site59.com), which Travelocity owns.

Expedia: Expedia (http://www.expedia.com) was Microsoft's flashy entrant into
the web travel biz. In July 2001 they sold a controlling interest to USA
Networks, owner of Home Shopping Network and other great cultural monuments.
In August 2003, the two companies were merged under the extremely trendy name
of IAC/InterActive Corp, along with hotels.com, Match.com and LendingTree. It
still has that Microsoft feel, although I can hardly wait to see them start
cross-selling. The site is garish, but it's reasonably easy to negotiate and
to find schedules and fares. Underlying info is from Worldspan, prices now
include a $5 per ticket service fee. You have to provide a credit card number
to make a reservation, even if you don't want to buy immediately. Early on,
when I tried to reserve, it said it the credit card link was down, no
reservations possible, call a number in Florida if it's urgent. Yeah, right.
(At Microsoft, quality is job 1.1.) It seems to work better now. There's also
lots of promos and tie-ins, with Expedia-only special fares. You can sign up
for weekly e-mail about best fares on routes you select. Your web browser must
accept cookies or Expedia doesn't work.

Worldspan (http://www.worldspan.com) is another large international CRS. They
provide a Web availability and pricing system, which underlies the web sites
of participating agents as well as the Delta and Northwest web sites, only
available via customer sites, not on their own site. It's the system that
underlies Expedia (described above) and Orbitz (described below).

Apollo systems:

Internet Travel Network (http://www.itn.net) is now part of American Express.
It's a WWW-based flight booking system. You make reservations, using Apollo,
which are then ticketed by American Express, unless you entered via another
agency's web site. Several other sites on the net including several airlines
have ``private label'' connections to ITN, but it's the same system, usually
just with slightly different screen backgrounds and titles. The base ITN
system uses data from Apollo, but apparently some of the private label
versions use other CRS. Now that Easy Sabre is gone, this is the only system I
know that can display available fare classes, an important feature for some
kinds of discounts and special fares. It also displays an approximate number
of seats available in each fare class, useful both for guessing whether you
need to buy a cheap ticket right away, and for seeing which flights are likely
to have seats available for upgrades to first class. Set your display
preferences to ``expert.''

* Sidestep

Sidestep (http://www.sidestep.com) searches multiple airline web sites to find
the lowest fares, along with promotions like weekend fares and extra frequent
flyer miles. You download and install an add-in to Internet Explorer so it
only runs on Windows with IE. It's gotten wonderful reviews but when I've
tried to use it I haven't been very impressed with what it found, no better
than fare searches at Travelocity, often worse than Orbitz. It splatters your
browser, desktop, toolbar, and start menu with icons which is really annoying.

* OneTravel

OneTravel (http://www.onetravel.com) offers booking and ticketing. (They
recently absorbed FLIFO.) A "fare beater" feature searches negotiated and
"white label" fares. Similar data to Travelocity, less flashy, but less buggy,
too. Data from Amadeus. In some quick tests, Travelocity found fares that they
didn't and vice versa, with Travelocity's lower.

* Orbitz

Orbitz (http://www.orbitz.com), intended to be the "killer" airline ticket web
site. It's owned by United, Northwest, Continental, Delta, and American, with
at least 25 other airlines as affiliates. It has a very nice lowest fare
search engine. You can tell it to add alternate airport within 70 miles, and
it gives you the possible routings, cheapest first. It now lets you give a
range of dates, or say that you want to take a weekend trip in a particular
month, and it gives you a grid showing the lowest available fare for each
combination of departure and return dates. They promise unbiased fare and
schedule listings, and have agreements with affiliate airlines to include all
publicly available fares (a term that is harder to define than it looks) such
as web specials. Their search engine does a more thorough job than others
(it's written in Lisp and runs on PCs, the others are written in assembler on
mainframes) so it'll often find fares and connections that are entirely valid
but not shown on other systems. They also have some spiffy customer service,
e.g., they can call you or send a text message to your mobile phone or PDA a
few hours before flight time to tell you your gate and whether there are
delays. They charge a service fee of $6 per ticket. (Disclaimer: I am a paid
member of Orbitz' Consumer Advisory Board.)

* Galileo

Trip.com (http://www.trip.com) has been merged into Cheap Tickets.

Cheap Tickets (http://www.cheaptickets.com) originally sold mostly cheap
tickets to Hawaii, but is now a general purpose online agent. I gather that
unlike most other web sites, the live agents at their 800 number have access
to fares not on the web site and often not available through other sites.
Owned by Cendant, which recently bought Galileo and owns a whole bunch of
familiar travel names including Avis. Travelodge, and Howard Johnson.

* Amadeus

AmadeusLink (http://www.amadeus.net/), the successor to System One which
started a long time ago as Eastern Airlines' reservation system, has now grown
into an enormous international CRS called Amadeus, with a bunch of attractive
web pages. They offer extensive schedule and availability info, along with
rental car, hotel, and destination info. For bookings, you need to use a
subscribing travel agency, such as one of the agent systems that link to
Amadeus such as TripWeb and Travelweb, below. The AmadeusLink booking systems
all link into the same site, so other than some of the graphics, the function
they provide is identical. Once you've made a reservation on an Amadeus site
or through an Amadeus agent, Check My Trip (https://www.checkmytrip.com/) lets
you look up bookings if you have the six-character locator code and the
traveller's last name.

TripWeb (http://www.tripweb.com) is run by a Florida travel agency and offers
search and bookings through Amadeus, with free ticket delivery. Underneath
it's ITN, but it uses Amadeus for underlying data.

Travelweb (http://www.travelweb.com) has a lot of travel info, graphics that
look like they were drawn with a crayon (it's an aesthetic effect, I guess),
and airline reservations via Expedia.

* Fare searches and comparisons

ITA Software (http://matrix.itasoftware.com/cvg/dispatch) builds the search
engine used by Orbitz and an increasing number of airline sites, and you can
use a copy of the latest version of their search system. No booking, you have
to take what you find and book elsewhere.

Qixo (http://www.qixo.com) searches two dozen airline sites and returns a
combined list of the lowest fares found for route. If you book through them,
there's a $20 booking fee, but of course once you know the airline and times,
there's nothing keeping you from booking up the same flights on another site.

Air Fare Scout (http://www.airfarescout.com) offers a low-fare search service.
They sell tickets (via an 800 number) and offer slighty better fares if you
join their $30/yr VIP club. The last time I checked I got an awful lot of
Microsoft SQL Server error messages rather than fare quotes.

Cheap Flights (http://www.CheapFlights.com) offers a nice search engine for
low cost tickes to US and international destinations. Not a travel agency,
they link to other agents and airlines where they presumably collect a
referral fee (which is fine, it doesn't affect the price of the ticket.) It's
the same people as Apple Fares, listed next.

Sky Scanner (http://www.skyscanner.net) offers an excellent search engine for
cheap flights within the UK and Europe. Don't miss their month views with
little bar charts of daily fares.

Flight Atlas (http://www.flightatlas.com/) offers cute animated maps showing
what routes are available among European airports, with links to the airlines
serving them. (To me it looks like of like a game of Battleship.)

SimplyQuick (http://travel.simplyquick.com/discount-airfares/) is an
independent guide to who's cheapest online for discount airfares, based on a
large survey of the top 8 online booking services, and providing a search
tailored city by city (US only). They also rate online travel agents and
travel service web sites. They're in New Zealand, but most of the info is for
US travellers.

Discounted international tickets: Apple Fares (http://www.applefares.com) has
an excellent search engine for low-cost European airlines. You can search both
for specific dates and destinations and for more general questions like
weekend trips from London to Spain two weeks from now.

AirTreks (http://www.airtreks.com) has a spiffy web site that helps construct
and price multi-stop and round-the-world international travel. They're a
travel agency, the site estimates the price, exact prices and tickets come
from live agents at the agency. (That's what you want, no computer can
navigate the swamp of international routes and fares very well.)

Farepoint (http://www.farepoint.co.uk/) provides a large database of fares via
UK travel agents. The site links to some of the agents who offer their
service.

Flights.com (http://www.flights.com) (formerly called TISS) is an online
database in Germany with current airfares provided by a group of
consolidators. They offer departures from a lot of different countries, now
including the U.S. They claim the prices they offer are the best available.
For routes within the US they act as a front end to flifo. One reader reports
a bad experience with their US agent, rebooking his reservation in a way that
lost the discount fare he'd reserved, although he'd had good results with
their UK agent.

Air Fare (http://www.air-fare.com) tracks lowest fares among major U.S.
cities, with daily updates of significantly lower fares. Worldspan-based Res
and ticketing also available.

* Real-time flight status and information

The extremely cool service from TheTrip (http://www.trip.com/) (scroll down to
Flight Tracker on their home page) gives you a real-time position map and ETA
for most domestic flights. Choice of plain text or way beyond cool animated
Java relief maps, and you can tell it to send e-mail when the plane arrives,
or an hour or two before. If you haven't already got your ticket, they offer
ITN for info and ticketing.

Microsoft Expedia (http://expedia.msn.com) now has real-time flight ops
including times and gates for major US airlines.

The Track A Flight (http://www.trackaflight.com/) service (formerly Flyte
Trax, same organization as flytecomm.com) also provides real-time position map
and ETA for most domestic flights, by flight number, or departing or arriving
airports. It's as nice as TheTrip.

Flight Arrivals (http://www.flightarrivals.com/) offers impressively complete
arrival info for most US airports. (It even has info for the teensy Ithaca NY
airport.) No maps, but lots of data.

* What about the airlines' own web sites??

Many airlines are on the World Wide Web. Five good directories of them are:

http://dir.yahoo.com/Business_and_Economy/Shopping_and_Services/Travel_and_Transportation/Airlines/
http://www.airlineguide.info http://smilinjack.com/airlines.htm
http://flyaow.com/

This list contains only airlines sites that have schedule or booking
information available; see the pages mentioned above for lots of other airline
web pages with other info.

In the discussions below, flight ops means flight operations, that is, delays,
gates, cancellations, and the like. Ticketless ticketing means that rather
than issuing a real ticket, the airline sends you a receipt with a ticket
number. You cite that number and show ID when you check in. They send the
receipt via e-mail, fax, or (if there's time) snail mail. You pay with a
credit card.

This list is for North American (U.S., Canada, Mexico, and nearby islands)
airlines. The next section lists airlines elsewhere in the world.

Air Aruba (http://www.interknowledge.com/air-aruba/) has a rather dusty page
with limited route and contact info, on which the most useful item is that
they don't fly any more.

Air Canada (http://www.aircanada.ca/schedules/) has schedule info,
reservations, ticketing, and weekly Websaver special fares. Aussi disponible
en francais (http://www.aircanada.ca/francais/horaires/). You can also
download a 400K PC version of the entire schedule.

Air St Pierre (http://209.205.50.254/AspWeb/) flies from St Pierre (which, for
those who slept through geography class, is a French island near Newfoundland)
to nearby points. Schedule and fares, in French.

Airtran (http://www.airtran.com), a low-fare airline in the eastern U.S., has
schedules, reservations, ticketless ticketing, special offers, and an e-mail
specials newsletter.

Air Transat (http://www.airtransat.com) is a Canadian scheduled charter line
that flies to the US, the Caribbean, and Europe. Well-organized web site has
schedules, reservations, and flight ops.

Alaska Airlines (http://www.alaska-air.com/) has a web site with flight info,
reservations, ticketless ticketing, and special offers. On-line tickets get
250 bonus miles, more for e-tickets and automated checkin. The reservation
system finally seems to be working reliably, new design is pretty but not as
cute as the old retro design. Downloadable PDF schedule, too.

America West (http://www.americawest.com) has schedule info, reservations, and
ticketless ticketing in a site that is quite attractive now that the images
hold still. Weekly web specials for both air and air/land packages.

American Airlines (http://www.aa.com/) has a newly redesigned very blue web
site with schedules, fares, and flight ops. Reservations and ticketing
available, using the Orbitz booking and search engine. (So much for the
company that built Sabre in the first place, 40 years ago.) They also offer
timetables (http://www.aatimetable.com) in various online and printable
formats.

ALM (http://www.airalm.com/) flies to and from the Netherlands Antilles.
Routes, schedules, destination info, and occasional specials.

American Trans Air (http://www.ata.com) has a web site with schedules, fares,
flight ops. Reservations provided through a system which appears to be a
private label version of Travelocity. They currently offer a free companion
ticket after three round trips, free ticket after six round trips, for travel
booked on their web site.

Amtrak (http://www.amtrak.com) isn't an airline, but they're competitive on
many routes in urban parts of the U.S., and have scenic long distance routes.
Schedule info and reservations available, although the reservation system can
be awfully slow.

Bearskin Airlines (http://www.bearskinairlines.com/) flies small planes around
northern Ontario and Manitoba with hubs in bustling Thunder Bay and Sioux
Lookout. Sounds like fun. Info and reservations via a private label version of
Amadeus. The logo sweatshirts are attractive but seem a little pricey at
C$49.95.

BWIA (http://www.bwee.com/) flies to, from, and around the Caribbean. They
have a separate site (http://www.bwee-ticket.com), if you want to buy tickets
rather than just look at their soothing green web site.

Canadian Airlines (http://www.cdnair.ca) has been absorbed into Air Canada,
familiarly known as Mapleflot.

Continental (http://www.continental.com) has a spiffy new design with schedule
info, on-line booking, and flight status. CO.O.L. system offers a general
purpose reservation system with hotels and cars as well as flights, with the
same features as Microsoft's Expedia. Currently offering up to 1000 extra FF
miles for tickets bought on-line. Weekly specials via mailing list or web
site. (CO.O.L. requires cookies.)

Cubana (http://www.cubana.cu/) flies from Havana to points in Europe and the
Americas. Schedules, destinations, and fleet info. I wonder where they get the
spare parts for their DC-10 and 727.

Delta (http://www.delta.com) has fares, schedules, on-line ticketing, and
flight ops. Currently offering up to 1000 extra FF miles for tickets bought
on-line.

Firstair (http://www.firstair.ca/), a Canadian regional airline, has schedule
info. (Finally, you can get from North America to Greenland without flying
through Iceland.)

The current incarnation of Frontier (http://www.frontierairlines.com/) is a
low-fare line with a hub at Denver flying to points in the US and Mexico. Site
has reservations, flight ops.

Great Plains Airlines (http://www.gpair.com/) is a low-fare carrier with a hub
in St Louis.

Interstate Jet (http://www.flyijet.com/) is a low fare public charter line
flying from Atlanta to a few cities in the east central US. Schedule and fare
info (much of which is way out of date) and online reservations.

Jet Blue (http://www.jetblue.com), an airline that may yet bring sane airfares
to upstate New York, has an elegant web site with routes, fares, and on-line
ticket sales, Don't miss the rotating 3-D Airbus A320, even though it does
make Internet Exploder crash.

LIAT (http://www.flyliat.com), who island-hop in the Caribbean, had a web site
with a route map, promises of schedule and fare info, and an impressive range
of other stuff, from company history to downloadable Flight Simulator modules,
except now their domain appears to be inactive.. It also warned about a pirate
site (http://www.liat.com) which purports to be LIAT but in fact appears to be
a travel agency squatting on a similar domain name.

Midway Airlines (http://www.midwayair.com/), isn't flying. Apparently they're
in the process of morphing into a feeder for US Airways.

Midwest Express (http://www.midwestexpress.com/) has routes, schedules, and
fares. Also reservations through what appears to be a private label version of
Travelocity.

National Airlines (http://www.nationalairlines.com), a low-fare startup with a
hub in Las Vegas ceased operations the first week in November 2002.

New England Airlines (http://www.block-island.com/flybi/sumsched.html) flies
between Block Island RI and Westerly RI. Schedule and fare info, reservations
via an e-mail form.

Northwest Airlines (http://www.nwa.com) has schedule, fares, reservations, and
flight ops, using the Orbitz booking and search engine. Weekly Cybersaver
specials offered, book through the web site for the lowest price. On-line
store offers a $12.99 plush moose and a $279 1/100 scale 747-400. That's only
$10/inch!

Pan Am (http://www.flypanam.com) flies 727s has its hub at Portsmouth NH and
flies between the northestern US and Canada and Florida and the Caribbean.
It's owned by the parent company of the Boston and Maine railroad and has no
connection to the old Pan Am other than buying the logo. Online schedules,
reservations, and destination info.

Royal Airlines (http://www.royalairlines.com) has shut down.

Song (http://www.flysong.com)is Delta's low-cost airline within an airline.
Their web site is all fluffy and beautiful and offers the same stuff as
everyone else, schedules, reservations, flight ops, and online checkin. For
some unfathomable reason, Delta's regular web site doesn't include Song
flights.

Southwest Airlines (http://www.iflyswa.com) has schedules and fares, and now
reservations and ticketless ticketing. The graphics are still too big, but the
site loads faster than it used to. Mailing list for weekly specials.

Spirit (http://www.spiritair.com) is a low-cost airline that flies between
Florida and the northeast and midwest, and also from Detroit and Chicago to
California. Has schedules, reservations, and weekly "syber" specials. You can
change the name on any ticket for $25. Wow!

Sun Country (http://www.suncountry.com/), a regional airline headquartered in
Minneapolis, stopped scheduled service as of December 8th. They still do
vacation charters.

Ted (http://www.flyted.com) is United's low-cost airline within an airline.
Their previous attempt, Shuttle by United, failed dismally, but what the heck,
maybe the laws of economics are different this year. The web site is United's
with minor cosmetic changes. Either the United version or the Ted version
shows you the same flights and fares. Join the Ted Club which appears to be
Milage Plus and a maiing list with special deals.

Transmeridian (http://www.tmair.com) is mostly a charter airline but has a
scheduled flight from Syracuse to Sanford FL (near Orlando) to San Juan and
back. Online schedule and reservations.

TWA has been absorbed into American (http://www.aa.com). Where's Howard Hughes
now that we need him?

United (http://www.ual.com) has resdesigned their site so that instead of
being intriguingly bizarre, now it's just plain ugly. Reservations and booking
via ITN. Web site requires cookies, although ITN itself doesn't. Direct link
(https://wunited.itn.net/unitedair) to United's reservation sub-site on ITN is
a lot faster than navigating through the main pages.

US Airways (http://www.usair.com) has schedules and reservations via a
customized version of Travelocity. message rather than a ticket. 1000 frequent
flyer miles for tix bought online. Also weekly weekend travel specials from
(and occasionally to) USAair hub cities. Don't miss the company store
(http://www.usairwayscompanystore.com/) featuring a wide variety of cult
objects, including some nice-looking model planes, although the've run out of
the DC-3's in Allegheny, Mohawk, or Lake Central trim.

USA 3000 (http://www.usa3000airlines.com/) flies a sparse schedule of A320s
between the northeastern US, and Florida and the Caribbean with pretty low
fares. Onboard services include food, movies, and "first flight" certificates
for small children. (Nice, but not as cool as the Jr Pilot wings TWA gave me
in about 1959.) Schedules, reservations, flight ops. The site uses a lot of
Javascript but it all seems to work.

Via Rail Canada (http://www.viarail.ca) isn't an airline but is competitive in
the Montreal-Ottawa-Toronto corridor. Schedule and fare info, on-line
reservations. Aussi disponible en francais. (Was developed in French and
translated into English, I know the guy who did it.)

Westjet (http://www.westjet.com) is a low-fare Canadian airline. Schedules,
reservations, weekly web specials. Pas disponsible en francais, mais ils n'ont
pas des vols au Quebec, hein?

* Airlines outside North America

Air Asia (http://www.airasia.com/) is a startup headquartered in Kuala Lumpur
(Malaysia) offering low-fare single-class point to point service along the
lines of JetBlue or Ryanair. They have some amazing intro fares, like round
trip from Kuala Lumpur to Johor, across the bridge from Singamore, for RM78,
about US$20. Online reservations, info, and a nice three page menu of onboard
food offerings. I think I'll try the Asian egg salad sandwich.

Air Berlin (http://www.airberlin.com) flies from about twenty hubs in Germany
to holiday spots all over Europe and North Africa and to London. The very
thorough web site has schedules, reservations, specials, and lots of other
info, including the fact that the airline was originally headquartered in
Oregon, USA.

Air Europa (http://www.air-europa.com), a low-cost airline based in Spain, has
routes and schedules in an intriguing mix of English and Spanish.

Air New Zealand (http://www.airnz.co.nz) offers schedules and booking via a
private-label version of ITN/Getthere, which assured me that you can't fly
from Auckland to New York. Also special fares and frequent flyer info.

Alitalia (http://www.alitalia.it) is the Italian flag carrier with a web site
in, not surprisingly, Italian. USA site (http://www.alitaliausa.com) has info
and reservations via a lightly customized version of ITN/Getthere. Also online
specials, e.g., a fairly impressive 25% off what appears to be any coach or
business fare through 25 Oct.

Ansett Australia (http://www.ansett.com.au) stopped flying in March 2002. But
the web site has lots of tedious details of the financial dissection of the
carcass.

Aer Arann (http://www.aerarann.ie) flies ATR turboprops within Ireland and to
Scotland, England and the Isle of Man.

Aerolineas Argentinas (http://www.aerolineas.com.ar) has schedules and
reservations (for Argentine residents) through a private label version of
Amadeus. In Spanish and English. I think it's flying this week, labor has been
battling owner Iberia.

Air Scotland (http://www.air-scotland.com) is a new airline apparently flying
between Scottish airports and Mediterranean holiday destinations. It has a
nice site full of plaid Scottish motifs, but I was unable to get it to cough
up any actual flights I could book.

Austrian Airlines (http://www.aua.com) offers schedule and availability info,
and a downloadable Excel spreadsheet schedule. Also special offers in a
sometimes inscrutable mix of German and English.

Basiqair (http://www.basiqair.com/en) is a low cost airline flying from
Amsterdam and Rotterdam to destinations around Europe. It's part of Transavia
which is a subsidiary of KLM, making it an airline within an airline within an
airline. They have a L 8.20 (plus tax) one way fare between London and
Rotterdam, not as good as the initial 6.60, but still pretty cheap.

British Airways (http://www.british-airways.com/) has schedules and
reservations on an improved site with ticket-by-mail. Also flight ops, and,
depending on what part of the site you believe, there may be some special
offers for some flights departing from some countries, sometime.

British Midland (http://www.flybmi.com/) has a Web-based booking and ticketing
system which appears intended to let you reserve and buy tickets. Their web
site uses a lot of broken javascript, and seems to assume that you know what
city pairs they serve, so I wasn't able to get past the fare selection screen.

bmibaby (http://www.bmibaby.com/) is a low-fare subsidiary of British Midland,
with a hub at the East Midlands airport. They also have a system that appears
intended to let you reserve and buy tickets, but it uses the same broken
javascript as its parent's web site.

SN Brussels Airlines (http://www.flysn.com) is trying very hard to persuade us
that they're not Sabena. (Legally they're not, but they arose from the ashes
of the Sabena bankruptcy and seem to have the same cheerfully inept attitude.)
They fly around Europe and to a few places in Africa, but not to North
America. Flights to the US on their web site are in fact code-shares on
American.

Cathay Pacific (http://www.cathay-usa.com) offers booking through ITN and a
variety of special offers such as bonus AA frequent flyer miles or package
deals to Asia.

Crossair (http://www.crossair.ch/), has morphed into the new Swiss
(http://www.swiss.com) Swiss airline that's filling the hole left by
Swissair's demise.

Easyjet (http://www.easyjet.com) is a low fare airline with a hub at London
Luton. Site offers routes, reservations, and other info, with garish but easy
to read orange and blue graphics. Don't miss the stuffed pilot bear with
goggles and faux leather jacket, for only L 5.95. They acquired and absorbed
Go, formerly the low fare branch of British Airways.

El Al (http://www.elal.co.il) has U.S. schedules and some US-oriented package
info. Appears to have on-line booking although I couldn't get it to work.

Emirates (http://www.emirates.com), the airline of Dubai, has an attractive
site with info about schedules, packages and special offers, and requent flyer
info. The on-line booking makes it easy to search by schedule, even among
multiple days, nearly impossible to search by fare, and due to Javascript bugs
I can't tell whether it actually sells tickets.

Finnair (http://www.us.finnair.com/) has schedule info and occasional have
seat auctions. They have a reservation system hosted by Amadeus, but for some
reason they only let you buy expensive business class tickets through it.
Travellers in Finland can apparently access the web site through their cell
phones, which is kind of cool.

flybe (http://www.flybe.com) is a low-fare airline with its hub at London
City, flying mostly within the UK. Schedules and reservations. It used to be
called British European, but that name evidently wasn't contrived enough.

GermanWings (http://www.germanwings.com) is a cost airline flying from its
base at Cologne/Bonn and Stuttgart all over Europe. E-Specials (see tab near
top of home page) include ticket sales and hotel discounts.

Globespan (http://www.flyglobespan.com) flies between Scottish airports and
mostly Mediterranean destinations. Site offers booking of flights and vacation
packages.

Hapag-Lloyd Express (http://www.hlx.com/en/) is a cost airline, flyingfrom
Cologne/Bonn and Hannover to airports in Spain, Italy, England and Germany.
Schedules, reservations, destination info.

Iberia (http://www.iberia.es/) has schedules and fares in Spanish, English,
Danish, Swedish, Japanese, and Russian. Reservations through a private label
Amadeus site.

Iceland Express (http://www.icelandexpress.com) is an Icelandic low cost
airline linking Reykjavik with London and Copenhagen. Nice icebergs on the web
site, and you can change the name on a ticket for only L 20.

Icelandair (http://www.icelandair.is) offers info and reservations through a
private label Amadeus site. Lucky Fares mailing list offers trans-Atlantic
specials most weeks, occasionally at amazing prices, like $200 from NYC to
Paris, for people who don't mind whale meat on the menu.

Jet2 (http://www.jet2.com) fliees from Leeds/Bradford in England to to Spanish
and French holiday spots, Amsterdam, Prague and Milan. Schedules,
reservations, links to places to buy holiday cottages.

KLM (http://www.klm.com) has a gateway site to national sites all over the
world, most of which offer schedules and some offer reservations. The US and
Canada sites are actually Northwest's.

Lan Chile (http://www.lanchile.cl) has an attractive multi-lingual site with
schedules, fares, and some cheap Internet-only specials.

Lufthansa Info Flyway (http://www.lufthansa.com) offers schedule info (for
most airlines, not just LH) and also reservations. Also has a US site
(http://www.lufthansa-usa.com/) with info tailored to US customers, including
occasional Web Specials live seat auctions.

Malaysia Airlines (http://www.malaysiaairlines.com) has route and schedule
information, with frequent special deals.

Malev (http://www.malev.hu) Hungarian airlines has an attractive site with
schedule info. There's supposed to be fare info but it pops up a box saying
it's out of order.

Manx Airlines (http://www.manx-airlines.com) has schedule info.

Norwegian Airlines (http://www.norwegian.no) is a low cost airline flying from
Oslo to Norway and elsewhere in Europe. Site has reservations and info mostly
translated from the Norwegian.

Polynesian Airlines (http://www.polynesianairlines.co.nz/) has basic routes
and schedules.

Qantas (http://www.qantas.com.au) has an attractive site with online booking,
schedule info and flight ops and a downloadable off-line Windows itinerary
manager. Bookings are oriented toward but not limited to Australian residents.
Also a mirror site (http://www.qantas.com) in the U.S which appears to be
unreachable due to mistakes at the Internic.

Royal Jordanian (http://www.rja.com.jo) has a stylish but slow web site with
routes and schedules to and from their Amman hub.

Ryanair (http://www.ryanair.ie) is a rapidly expanding low-fare airline with a
hub at London Stansted and minor hubs in London Luton, Dublin, Shannon,
Glasgow, Brussels, Stockholm Skavsta, Frankfurt Hahn, and Milan Orio Al Serio.
Web site offers routes, fares, and booking.

Sabena (http://www.sabena.com/), the notoriously inept Belgian airline,
finally went bankrupt in October 2001 and has shut down. Their replacement is
SN Brussels Airlines, described above.

SAS (http://www.sas.se) has schedule info on-line, and in large downloadable
text file. Windows interface program (2MB download) lets you search through
the schedule file, but it's far faster to search with a text editor. Also
limited reservations for pass holders and frequent flyer redemptions.

Singapore Airlines (http://www.singaporeair.com) has schedule info, best
viewed via a proxy server that will filter out anything that's unwholesome.

South African Airways (http://www.saa.co.za/saa) has schedules and a little
destination info, but they've toned down the eye-straining graphics.
Occasional seat auctions.

Swiss (http://www.swiss.com), the successor to Crossair, has schedule info and
on-line booking on a somewhat sloppy site, and some web specials. (Click Top
Offers on the home page, then Web Specials.)

Swissair (http://www.swissair.ch) has schedule info and on-line booking. They
went bankrupt in September 2001 and their schedules have somewhat been taken
over by Swiss airlines.

Transavia (http://www.transavia.nl/en) is a subsidiary of KLM flying from
Amsterdam to holiday destinations in Europe and north Africa. Info and online
reservations.

Varig (http://www.varig.com.br) has schedule info and reservations via
Amadeus.

Virgin Atlantic (http://www.fly.virgin.com/) has a spiffy looking site with
reservations, fares, and ticketing. Also tours and occasional specials.

Virgin Blue (http://www.virginblue.com.au) is a low-fare domestic airline in
Australia with its hub in sunny Brisbane. Schedules and on-line booking. Lunch
costs extra.

Airlines often offer special fares or promotions to Internet users, and there
are some other specialist outfits selling tickets on-line.

* Special fare newsletters

The Air Travel Update mailing lists sponsored by Prodigy reports on specials
they find on the web, and send a detailed weekly compendium of special deals.
Highly recommended. Send "subscribe airtravel" to
[e-mail] <[e-mail].>

Smarter Living (http://www.smarterliving.com/) collects weekly specials from
selected major cities and both puts them on their web site and e-mails them to
mailing lists. You can sign up for the cities you're interested in flying
from, as well as general newsletters about travel deals. (If you sign up,
there's a "referrer" box to tell where you found out about it, please put my
address [e-mail] so I qualify for some some Fabulous Prize.)

The Wednesday Airfares webring (http://www.bomis.com/rings/airline) has links
to many sites with. on-line specials

Travelocity has a Travel Deals page that often has private fares, two-for-one
deals, and the like. Click Flights on the home page, then Deals on the blue
bar.

* Ticket auctions and the like

Priceline (http://www.priceline.com) sells tickets over the web using a
peculiar system sort of like an auction. You tell them where and when you want
to go and how much you're willing to pay. You have to be prepared to go at any
time of day, on any major domestic airline or one of a list of international
ones, and to accept a stop or change of plane. You tell them what you're
willing to pay, along with credit card info. If they find a ticket at that
price, you've bought it and can't change or refund it (like most any low-price
ticket.) Flights must originate in the U.S., or via an affiliate, in the U.K.

If they have a ticket available at or below your bid, they'll sell it to you,
but you don't know if you're getting the best price. They'll charge what you
offered even if the carrier would have accepted less, and they make it
difficult to offer increasing bids. They now offer seats on all the major US
airlines except Southwest, as well as Singapore, Lufthansa, and perhaps other
airlines. A lot of reports, including articles in the Consumer Reports Travel
Letter, and the Wall Street Journal, say that in practice bids for lower than
published prices are rarely accepted, and they admit that they accept less
than 10% of the bids people make, although they do sell 15,000 tickets a day.
Early on, Priceline sold tickets below cost to build up their volume, but
they've apparently stopped that.

I haven't ever bought a ticket through Priceline, but would welcome more
reports from people who have. (I tried to get a NYC hotel room one time, they
turned down all my offers, but I've heard from at least one person who got a
room at a nice Boston hotel for about half the normal price.) The idea of
auctioning left-over tickets is a good one, and it's a shame if it can't be
put into practice. If you're planning to travel on a route well-served by one
of the airlines listed above, and can fly at any time of day, try bidding
slightly less than the best fare you can find on one of the regular
reservation sites or Hotwire and see if they take it. Otherwise, you're better
off with a agent who knows about unpublished fares, many of whom are listed in
subsequent sections of this FAQ.

Hotwire (http://www.hotwire.com) and is a sort of competitor to Priceline now
owned by InterActive Corp which owns Expedia and Hotels.com. You tell them
where you want to go, what dates, and a few conditions such as no red-eye, and
they offer you a price. Unlike Priceline you'll get to see what they offer
before you pay and have an hour to decide before you buy it. Like Priceline,
you don't get to know the times and airline until you buy the tickets. Hotwire
is another good place to check for last minute tickets. It hasn't yet ever
offered me a ticket I wanted to buy, but considering that I fly from Ithaca
NY, not exactly a hotbed of airline competition, I can't say I'm surprised.
Flights must originate in the U.S., but you can fly internationally.

Sky Auction (http://www.skyauction.com/), in contrast to Priceline and
Hotwire, auctions off tickets and travel packages using a "second bid" scheme
similar to what eBay and other online auctioneers use. (The best strategy is
to bid the maximum you're willing to pay, since if you win you'll pay just
enough to beat the runner up regardless of what your maximum was.) The
descriptions of what they're selling are quite concrete, and you can see what
the competing bids are. Tickets are offered in small lots, you can end up with
fewer tickets than you asked for unless you make a bid "all or nothing". Be
sure to add in the often large service charge for each ticket, and be sure you
know what normal fares are since tickets are often bid up above published
fares. I've bought tickets to London through them, their service was prompt
and efficient, but I've seen reports that it is very difficult to get a refund
if there's a problem with the flights.

General auction sites often have airline tickets available. You can find them
in "Miscellaneous:Travel" at eBay
(http://listings.ebay.com/aw/listings/list/category1310/index.html) or Travel
Tickets:Airline at Yahoo Auctions
(http://auctions.yahoo.com/26180-category-leaf.html). Many of the tickets
offered appear either to be frequent flyer tickets, which the airline will
confiscate if they can tell that you bought them, or dubious deals where the
air tickets are "free" if you buy an expensive vacation package. There do seem
to be a few transferrable bump certificates, and quite a few ancillary items
like drink coupons.

Site59 (http://www.site59.com/) offers last minute weekend travel packages.
They all include air and hotel, but the price is often lower than what you'd
otherwise pay for air only (Travelocity's "last minute deals" are really
Site59.)

* FairAir

FairAir (http://www.fairair.com) used to sell transferrable tickets. Now their
web site says they're out of business. (If you just want to change the name on
a ticket, check out Spirit Airlines which permits name changes for $25.)

* Individual airlines

Air Canada (http://www.aircanada.ca/schedules/) has weekly Websaver special
fares.

Airtran (http://www.airtran.com) has weekend specials. Double frequent flyer
credit for specials purchased on-line. (Actually worth something, since six
round trips earn a free ticket.) Also an e-mail newsletter you can sign up for
on the site that announces weekly specials.

Alaska Airlines (http://www.alaskaair.com/Webspecials/start.asp) has web
special fares.

American Airlines has weekly mailing lists for ``Net SAAver fares'', otherwise
unadvertised specials from Chicago or Dallas, as well as some hotel packages.
Visit their web page (http://www.aa.com) and click on specials on the toolbar
at the top.

American Trans Air (http://www.ata.com) has ``net fares'', special fares
available only on their web site.

America West (http://www.americawest.com) has Surf'n'Go weekly specials and
Quick Trips air/land package specials.

Austrian Airlines (http://www.aua.com) has weekly lists of specials, with
occasional web-only last minute specials.

Cathay Pacific Airlines (www.cathay-usa.com/dotm) has regular web specials.
The currently have web-only fares from, Los Angeles, or San Francisco to
Bangkok for $599, from New York for $699. You have to register in their free
``Cybertraveller'' at the web site. They're also currently offering an
All-Asia Pass that offers round-trip travel from the U.S. to Hong Kong and up
to 16 other Asian cities for $999, and a deal that offers three free hotel
nights if you fly to Beijing.

Continental (http://www.coticket.com/) has a mailing list and web site for
net-only specials. You buy tickets on-line, but you have to subscribe to the
mailing list to get access. (Site requires cookies.)

Finnair (http://www.us.finnair.com/) has occasional seat auctions.

Lufthansa's US site (http://www.lufthansa-usa.com/) has occasional Web
specials and live seat auctions. Sign up for mailing list to find out when
they are.

Malaysia Airlines (http://www.malaysiaairlines.com) offers RT from the USA
west coast to Kuala Lumpur and 30 days of travel within Asia for $747 plus
tax, a very attractive deal. (East coast residents should look at the similar
Cathay Pacific offer.)

Northwest (http://www.nwa.com/nwa/flight/promos/index.shtml) has promotions
including a few web-only fares which they put on their site on Wednesdays.

South African Airways (http://www.saa.co.za/saa has) occasional seat auctions.

Southwest (http://www.iflyswa.com/email has a mailing list) with weekly
specials. Also there's a package specials list
(http://www.swavacations.com/guest/guest.htm) with special deals if you sign
their guest book and answer a bunch of nosy questions.

Sun Country (http://www.suncountry.com/) has weekly on-line ``Cy-Fly''
specials.

United (http://www.ual.com) has E-Fares specials for members of their Milage
Plus program posted every Wednesday, also by e-mail. (Signup info on their web
site.) Choose E-Fares from the menu on the home page. You have to sign in but
it's free.

US Airways (http://www.usair.com/travel/fares/esavers.htm) has an "e-savers"
mailing list with weekly special fares from (and occasionally to) their hub
cities. Web site also has Internet-only special fares to and from Baltimore
and Washington, with extra frequent flyer miles.

* Are there many on-line agents?

There's lots of them, grouped below by location of the agent and type of
service.

NOTE: All of the descriptions below are edited from info provided by the
agencies themselves. There are many resources other than travel agents
available on the net, as well, but they're not listed here. Most agencies
offer a broad range of services, so the groupings by type of service below are
pretty arbitrary.

NOTE: If you're a travel agent and would like to be listed, drop me a note and
I'll add you. Please make my life easier by e-mailing me a three-line or so
description in the style above. Thanks.

* Generalist agents located in the U.S.

Bayless Travel Associates (http://www.baylesstravel.com) Full-service Vacation
Travel (Domestic and International) in Oklahoma City. Book your vacation
on-line.

Isha Tours & Travels (http://www.ishatravels.com) in Edison NJ provide
consolidators airfares to anywhere in the world.

Enid Cohen <[e-mail]> affiliated with WorldTravel Partners
in Dallas, has over 30 years of experience both arranging travel and
travelling herself, specializes in meticulous, old-fashioned service to
business and leisure/personal travellers.

JetStar Travel Service (http://jetstartravel.vacation.com) is a full service
agency Specializing in Cruises, Family Vacations, Honeymoons, European Travel,
Las Vegas, and much more.

Compass Point Travel <[e-mail]> is a full service agency that
welcomes Internet customers. Specialties include custom planning of major
trips, Club Med, discount cruises, adventure travel, and US-originating
international travel. Web page (http://www.cptravel.com/).

Edward Hasbrouck (http://www.airtreks.com), now at High Adventure Travel, San
Francisco, around-the-world specialist; also other discounted international
tickets; NOT a general-purpose, corporate, or domestic travel agency. Also see
his Airline Ticket Consolidators and Bucket Shops FAQ
(http://hasbrouck.org/faq) for info on getting the lowest international air
fares.

Germantown Travel <[e-mail]> in Germantown Md is a full service
airline ticket agency suppling information and discounted tickets for domestic
and international travel. Web site (http://airtravel.com) with special fares
and Caribbean tour info.

CTM Travel <[e-mail]> in Coral Springs FL welcomes
business from the Internet.

Genie Travel Services Inc. <[e-mail]> specializes in discounted
international and domestic airline tickets for Internet customers. For prices,
see their web page (http://www.genietravel.com).

Endeavour Travel <[e-mail]> is a travel agency specialising in NZ
and Australian travel, staffed in large part by Aussies and Kiwis. Web pages
(http://www.anzac.com/endvr/endvr.htm). I got Circle Pacific tickets from
them, service was decent.

Marla Baer-Peckham <[e-mail]> of Cornucopia First Class Travel is a
full-service travel agency. Web page (http://iquest.com/~marla).

Uniglobe GEM Travel <[e-mail]> or Full service agency, WWW site
(http://www.uniglobe-gem.com/) with leisure info and travel request forms. Our
goal is not to find the cheapest product, but the best value for money.

Park'N Ticket Travel <[e-mail]> located in Atlanta GA,
specializes in Business Travel. We have a 24 hour travel agency as well as a
1,250 car parking facility with a 24 hour shuttle service.

Paul Foley <[e-mail]>, at Passport Executive Travel of Alexandria, VA, a
full-service agency, CLIA, and IGTA, specializes in Corporate Travel, personal
preference is Gay and Lesbian travel. Web page
(http://www.prairienet.org/business/travex/homepage.html).

The Travel Experts <[e-mail]> in Champaign, Illinois is a full
service agency with a special emphasis in Caribbean destinations and the UK,
and have expertise in Israel and the Middle East. Web page
(http://www.prairienet.org/business/travex/homepage.html).

Newlywed Susan Mitchell Skinner <[e-mail]> at Online Travelservices
near Atlanta specializes in honeymoons and family vacations -- but also work
with consolidators and offer fast turnaround on quotes to international
destinations.

Priority Travel <[e-mail]> is a small agency in Waltham, Mass
specializing in corporate travel for small companies and start-ups who need to
minimize their travel costs. Also have specialist in European business or
vacation travel.

World Travel <[e-mail]> located in Stockton, CA, specializes in
travel to Southeast Asia. A Traveler's Choice Associate.

Super Saver Travel <[e-mail]>, Aurora, CO, offer personalized
service in getting you the lowest available airfares out of Denver and
Colorado Springs area. Domestic & International.

Adventure Travel Service (http://www.greencis.net/~ats) provides domestic and
international consolidator tickets. Book online for domestic tickets using
ITN, and Spring Break '97 packages now available. Email <[e-mail]>.

QuinWell Travel Service (http://www.quinwell.com) is a full-service travel
agency offering SABRE online reservations & ticketing, discounted cruises &
tours, free newsletter, and an extensive web site.

Metropolitan Travel (http://www.mettravel.com), specializes in corporate
travel, res/tickets through ITN, offers reports online, tracking for companies
and employees, tracks trips, FF miles, etc., including pre-trip reports. Also
vacation specials through "Club Met".

Heather Trofholz <[e-mail]>, Aliso Veijo CA, corporate/business executive
specialist. Knowledgeable, personalized service, delivery, maps, vacation
planning to the traveling individual. Available for new So. Orange County
clients. Web site (http://www.geocities.com/Hollywood/Hills/3005).

Certified Travel Services (http://www.certravel.com) is building a network of
independent travel agents who operate from their homes or places of business.
Complete training, software, reservations system, manuals and continuing
support is offered. Listings of travel specials and on-line air travel booking
is provided through their Internet site.

RMS InHouse Travel (http://www.rmssys.com) is a full service agency offering
on-line reservation system.

Travel Service, Inc. <[e-mail]> has three offices in the Tulsa area,
in the business since 1973, are a full service agency, specializing in groups.

Rosemarie Hughey at Go Vegas First Class <[e-mail]> located in Las
Vegas NV provides a service to travelers to Las Vegas and surroundings as well
as airfares to Europe. German spoken.

Lovely Planet Discount Travel Service <[e-mail]> in Hailey, ID
specializes in researching international discounted airfares.

Biztravel.com went out of business in September 2001

B. Charles and Co. (www.airreservations.com) has lists of discounted fares and
travel agent contacts. No on-line schedules or booking, call their toll-free
number.

Kayron and Don Lance <[e-mail]>, independent agents for Carroll
Cruises and Tours, specialize in cruises, tours and packages. Especially
knowledgable about the Caribbean. Online reservations
(http://www.travelopinion.com) and Caribbean hotel information
(<http://www.caribbeanopinion.com).

Terminal One Travel (http://www.terminal-one-travel.com) offers direct
bookings via Worldspan. Also packages, custom tours. E-mail mailing list.

MtRoyalTravel (http://www.MtRoyalTravel.com), full service "personalized"
travel agency for leisure and corporate travel arrangements, many packages,
all experienced agents and many price ranges (economy to first class). Over 25
years of experience.


* Tours, cruises, and special interest agents located in the U.S.

Trav.com (http://www.trav.com) offers Online Reservations for Budget
Accommodation. Book hostels, hotels, apartments, campsites and bed and
breakfasts online.á Instant reservations guaranteed.á Online accommodation
finder.

Airline Consolidator (http://www.airlineconsolidator.com) is a retail
consolidator and travel agency specializing in discount international
airfares. Offers online booking and live telephone support.

Destination Southern Africa (http://www.amasafari.com) is a full service
travel company for Southern and Eastern Africa. Tours, safaris, car hire,
packages, hotels, transfers for groups or individuals.

Since 1980, Eric Fenster <[e-mail]> has organized affordable
study trips to Moscow to examine political and economic change in Russia
first-hand. All adults welcome.


Air Discounters International (http://www.airdiscounters.com/) offers
discounted airline tickets from the US to Europe, Africa, Asia, South Pacific,
Central America, and South America. They also have hotel discounts in most
major cities worldwide.

Bonjour USA tours (http://www.bonjourusa.com) specializes in providing ground
services for leisure and business group travel to all major cities,
attractions, sights and National Parks of the USA.

Travel Tek (http://travtek.net) specializes in discounted business and first
class airfares to international destinations.

Walter Ward ([e-mail]) at Jacquin Travel in Miami, a full service
agency including Gay/Lesbian travel.

Air Overseas (http://www.airoverseas.com) in Miami specializes in travel to
Europe. Air fares, car rental rates, and European Rail programs.

Travel Network (http://www.tvllink.com/travel.network) of Walnut Creek, CA is
a full service agency. Cruises, Jamaican All Inclusive Resorts and Hawaiian
Vacations are among our specialties. Try our "Rock Bottom Fare Finder" E-mail
<[e-mail].>

Superior Travel Service <[e-mail]> specializing in Singles Groups, age
45 to 60's. Accredited CLIA member specializing in cruises, Have cruised
Europe, Panama Canal,Bermuda, Alaska, etc.

Mike Espinosa <[e-mail]> at Maluku Adventures is a tour operator
specializing in SE Asia, and Nepal. We offer kayaking, diving, and treks.

Manny Segall at Vacation Partners <[e-mail]> runs a service
that finds compatible travel mates for single travelers, for companionship and
to avoid the dreaded single supplement. Web page
(http://www.vacationpartners.com).

Bill Byrnes <[e-mail]> author of "Airfare Secrets" specializes in
high value Round the World, long haul and missionary travel. Offshore
ticketing from Euro and Asian consolidators.

Torcaza Trails <[e-mail]> offer a mountain treking and a tropical
forest option in western Venezuela. Web page of Venezuela info
(http://venezuela.mit.edu).

Maryann Novajosky <[e-mail]> publishes a free bi-weekly e-mail
newsletter of discounted cruise vacation specials and cruise-related news.

Travel Incorporated <[e-mail]> publishes a weekly newsletter
listing midwest departures of discounted charter programs to the Caribbean &
Mexico. The free listing can be obtained by e-mail
<[e-mail]>.

High Adventure Travel <[e-mail]> has a WWW site (
http://www.highadv.com) focused on Around-the-World airfares and adventures.
They have considerable personal experience in Africa and the Himalayas. Handy
RTW fare builder on web site.

European Traveler,Inc. <[e-mail]> specializes in individual
vacations to Europe. Full colour brochure "EURO CITY TRIPS" available on
request offers 2-3-5 and 7 days packages in up to 40 cities all over Europe.

Association of Business Travellers <[e-mail]> offers the international
traveller a hotel reservation service, specials at top class hotels,
restaurants, service office facilities, lost lugage tracing, etc. Web page
(http://www.abt-travel.com).

Stephen P. Aleksza <[e-mail]> with Travelink on the shores of
beautiful Bamber Lake in Whiting NJ specializes in cruises and vacation
packages. Web page (http://www.eclipse.net/~vacation/travlk.htm).

Cruisin <[e-mail]> The first exclusively on line cruise only agency.
Web page (http://www.crocker.com/cruisin).

Island Dreams Tours & Travel <[e-mail]> specializes in scuba
diving, snorkeling, and world-wide adventure travel. Web page
(http://www.islandream.com/island/index.htm) with a broad range of information
of interest to scuba divers and international travelers.

Bill Welk <[e-mail]> of Vacation Connection operate a lodging
reservation service in Oshkosh, Wi. and serve many special events organizers
by providing free use of our toll free phone numbers for information and
lodging connections. Web page (http://www.atw.fullfeed.com/~dadvanc/).

OnlineTravel <[e-mail]> offers European railpasses, Eurail travel,
and the Chunnel channel tunnel, with planning maps, car rental and discount
air fares. Web page (http://www.eurorail.com).

Travel Agents International (http://www.traveltai.com) specialize in corporate
travel and cruises. Located in Florida, offering special insight into Florida
vacation destinations. Reservations via ITN, and a custom designed form for
cruise quotations.

First Class Travel <[e-mail]> specializes in sports and leisure
travel, welcome Internet customers, E-mail for info.

Classic Travel <[e-mail]>, full service agency specializing in
cruises, caribbean dream vacations, european discoveries, mexican getaways,
las vegas sprees, etc. Travelfax newsletter loaded with specials, send your
fax number for our latest copy.

Barbara & Earl Seppala (http://www.selective-travel.com/) of Selective Travel,
Scottsdale AZ, outside agents, specializing in cruises and international
tours. Email <[e-mail]>.

ModTravel (http://www.modtravel.com) are Leisure Travel Consultants
specializing in Hawaii and Mexico destinations.

Mexico Online (http://www.mexonline.com/travel) is a complete reservation
service dedicated to Mexico. We offer vacation packages to 100 of the most
popular resort and specialty properties, archeological tours and the Copper
Canyon, and can include discounted airfare, car rental, and fishing
expeditions.

Marvelous Tickets (http://www.marveloustickets.com) specializes in worldwide
sports tours & tickets, offering tickets and travel for major events in
football, baseball, tennis, boxing, racing, etc. for individuals & groups.
Event information is available at web site.

Barbara Kwiatek <[e-mail]>, CTC, MCC, Aussie Specialist, Holland
Specialist, Disney Specialist, Unique Travel.

Phil Carta's NEW ADVENTURES (http://www.newadventures.com) specialize in
vacations to exotic, sunny, tropical destinations and do 75% of our business
through the internet. E-mail newsletter.

Lighthouse Travel (http://www.lighthousetravel.com) is a travel agent that
specializes in cruises, members of the Cruise Lines International Association
(CLIA) and experienced cruise counselor. No fee for our services and discount
all cruises.

Global Express Travel <[e-mail]> specializes in discount leisure
and discount midweek business travel.


* Agents located in Canada

African Wings Travel & Tours (http://africanwings.com) in Toronto specializes
in travel to Africa and other international destinations.

Debby Lampron-Lynch at Voyage Absolue (http://www.voyageabsolue.com) of
St-Hyacinthe, Quebec, offers travel service to individuals and groups. Will
serve you in Engish as in French. Email <[e-mail]>.

Future Travel/Voyages L'Avenir <[e-mail]> of Montreal offers
complete leisure and corporate travel services, they accept reservation and
information requests via e-mail, in business since 1974.

Marc-Andre Lalande <[e-mail]> at Voyages Vacances Tourisme in
Montreal specializes in incoming and outgoing tourism, leisure and corporate
travel from all over the world. Affiliated with wholesaler Groupe Voyages
Quebec.

Jimmy Georgiadis <[e-mail]>, Montreal, Que., has 45 years of
experience with travel to the land of the Gods - GREECE. "If it's Greece, we
have it". Can arrange, hotels, car rentals, yacht rentals, tours. Web page
(http://www.generation.net/~rextrvl).

Robert Zuzek at Kompas Express Travel (http://home.istar.ca/~kompex) is a
specialist on Spain and Italy has contacts with many local suppliers does "a
la carte" itineraries and has best Airfares with 6 European carriers ex
Toronto.

B & P Travel Services (http://imf.nb.ca/bptravel) operates from Fredericton,
N,B.,Canada. Dealing in Quality Travel Products, Insurance and Discounted
International Air Fares. Departing from Halifax, Montreal and Ottawa.


* Agents located in Europe

Destinations Europe (http://www.destinationseurope.com) is a
specialistácompany offering a personal service foráUK and Europe
includingáweddings, honeymoons, tailormade holidays, adventure holidays for
couple or small groups. Also garden and military group holidays.

Flight Bureau (http://www.flightbureau.com) is based in Edinburgh but serving
people worldwide, specialise in flights, particularly odd itineraries or RTW
trips. Other services include hotels, car hire and travel insurance.
Discounted fares available with many airlines, including inbound fares from
Australia and the US to the UK.

Sky Tours (http://www.sky-tours.com) is a German agency offering a combined
database of published and discounted airfares. They note that European fares
are occasionally lower than US fares for the same flights.

DriveEurope (http://www.driveeurope.com/) offers the European Driving Tours as
well as car and motorhome rentals and more then 5000 hotels.

Zak Travel <[e-mail]> is an on-line British discount flight agency
specialising in flights from the UK to Europe and worldwide. We offer the
cheapest scheduled and charter flights and offer a no-obligation flight
reservation service.

Jan Hutchings <[e-mail]> of Concord World Travel, London, arranges
tailor-made travel worldwide at sensible prices: tours, flights,
accommodation, car hire, cruises. For departures from Britain.

Global Adventures <[e-mail]> specializes in custom travel
for the active and adventurous traveler to Australia, the South Pacific, and
Southern Africa. Web page:http://www.globaladventures.com (.)

Andean Trails <[e-mail]> specializes in small group,
off beat trekking and mountain biking adventures in the Andes. Web site
(http://www.abel.co.uk/~belmont/andean-trails.htm).

Shelley at Goel Travel International
<[e-mail]> offers business flights, hotels,
conferences, and limousines for discerning individuals who appreciate
hassle-free service and privacy. Web site
(http://www.ukbusiness.com/goel-travel-international).

European Travel Network (http://www.etn.nl/) has an extremely cluttered web
site which lets you get discounted fare quotes from a variety of travel
agents. Also a link to ITN for regular booking. In March 2001 they sent mail
to me which looked to me to be spam, they swear that I'd left the address they
spammed with a fare info request on their site a year earlier. I find that
very hard to believe, both because I don't recall visiting their site at all
in 2000, and because the address they spammed isn't one that I'd have used
there.

Airline Network (http://www.airnet.co.uk/) has on-line discount fares and
booking for flights from the UK.

Flightbookers (http://www.flightbookers.co.uk)p offers flight booking and
info. They appear to be affiliated with TISS, described earlier.

Imp Travel ([e-mail]) of Lincoln UK offer discounted
schedule and charter flights ex Uk,plus discounted package holidays. We also
arrange incoming ground arrangements within the UK and Germany on an
individual basis or groups.


* Agents located in other parts of the world

Middle East Travels & Tours (P) Ltd. <[e-mail]> in Kupondole,
Lalitpur, Nepal, arranges trekking, mountaineering, and other tours in Nepal.

IranGashtTour.com (http://www.irangashttour.com), located in Iran, offers
tours and other travel services for visitors to Iran.

Traveller Services (HK) Ltd (http://www.traveller.com.hk) is a travel agent
and local hotel consolidator in Hong Kong. Online ticketing and consolidator
fares, also online hotel booking.

Stellenbosch Travel (http://www.stellenbosch-travel.co.za) in South Africa,
provide flights, tours and car hire in South Africa at subsidised tourist
rates, also all accommodation in Cape Town and our Winelands Area.

Shannon Services (http://www.marflam.com) of the Marina Flamingo, Costa Rica
provides free personal on-line information on fishing, sailing, and diving
charters centered around the Marina Flamingo on the Gold Coast of Costa Rica
(northwest Pacific coast).

Meet the People provides small-group and private-charter day tours for
international visitors to Sydney, Australia. Their web page
(http://www.meetoz.com.au/g_day) has links and other visitor info.

Bagwis Travel & Tours Inc. <[e-mail]> in Davao, Philippines.
specializes in international travel & local tours of the beautiful white sand
beaches in Mindanao. especially Pearl farm, a must for all tourists

Cyber Air Broker <[e-mail]>, Sydney, Australia, offers discounted
airfares worldwide. Free internet access for travelers in Sydney. Web page
(http://www.airdiscounter.com), also separate web pages for offices in Manila
(http://www.airdiscounter.com/ph) and Auckland
(http://www.airdiscounter.com/nz).

Lucky Travel <[e-mail]> in Bahrain offers best rates from the
Arabian Gulf to all over the world, also arranges tours to US and far east.

Re'em Greiver <[e-mail]>, Patra Travel Agency in Israel,
specializes in business travel, as well as groups & FIT to Israel on the upper
class standards.

Costa Rica Express <[e-mail]>, the oldest travel agency in
Costa Rica, offers tours and packages on their web page
(http://www.icr.co.cr/crexpress) with a 20% discount to Internet users.

Alex Poplavskiy at Transit Travel and Tours <[e-mail]> in Cape Town,
South Africa, offers domestic and worldwide ticketing with response and
confirmation within 24 hours. Also tour operator in Southern Africa.

Bob Tierney (http://vader.nw.com.au/~harley), owner of Australian Harley
Holidays and Hawg Custom Harley Tours, in Western Australia, offer motorcycle
tour packages, a unique holiday experience and cater to individuals through to
corporate groups.

Cyber Air Broker (http://www.airdiscounter.com) is an Australian based travel
agency. Fare discounts offered, higher discounts if you book your own ticket
via Travelocity.

Gateway Travel (http://www.magna.com.au/~gatrav) is a full service agent with
expertise in to travel to Russia and other CIS countries.

NELL Tour & Travel Services Ltd. <[e-mail]>, tour operator in
Sulawesi (Celebes) UjungPandang. Indonesia. Specializing in daily Bugis-Toraja
package tour, off the beaten track tours, special interest tours ,cruises ,
etc.

* Not recommended

A few agents are not recommended, mostly due to spamming, sending out bulk
e-mail advertisements to people who haven't asked to get them.

"Connie George Travel Associates" claims to arrange Christian travel to the
Holy Land, but I can't see anything very holy about spamming (copy on the web
site) out ads to people who haven't asked for them.

I've gotten spam (copy on the web site) from someone in Canada called
itravel2000.com with what look like ads for vacation packages, but if they
can't even figure out that people in the US aren't likely to buy travel
packages from Canada, I wouldn't suggest doing business from them. They used
to call themselves "Virgin Holidays" but they were spamming (copy on the web
site) then, too.

An outfit calling itself Cruiseawards claims to be a travel agency selling
crusises, but since they seem to be chronic spammers (copy on the web site),
who knows what the real story is.

A company calling itself CheapAirlines has a web site that appears to be
selling air tickets and the like. But since they send out spam (copy on the
web site) to addresses harvested from spamware CD-ROMs that falsely claim that
the spam recipients are "registered users", who can tell whether anything else
they say is true.

A company called something like AMT Travel purports to be somehow affiliated
with American Express. But since they spam (copy on the web site) random
usenet addresses, I'm not inclined to give much credence to their claims.

A website called go4less.com purports to sell discounted travel of some sort,
but since they spam (see web site for a copy) I wouldn't do business with
them.

A Malaysian company calling itself ATN Interactive or asiatravelnet claims to
offer travel booking software, but I wouldn't consider using it since they
advertise it by postage-due spam.

A Washington DC outfit called bargain-airfares.com claims to offer
international travel discounts. But since they advertise by spam (see web site
for a copy) I wouldn't count on anything else they do being honest or ethical,
either.

An outfit calling itself "German Tourist Center of Florida" with an address at
naplesinfo.com advertises various packages and tours, but since they spam out
their ads, I can't have any confidence that they're for real.
Update: In May 1998 they sent me e-mail denying that they spam and threatening
to sue me. If anyone cares, a copy of their spam is on my web site at
http://airline.iecc.com/germanspam.txt.

TravelUSA which has a web site name containing "travusa" claims to be an
on-line travel agent, but since they have advertised using junk e-mail, I
remain sceptical. The president of the company has confirmed that they used to
spam, but says they don't any more. Glad to hear it.

WorldWide Family Travel appears to offer cruises from Florida, but since they
advertise using junk e-mail, I would recommend not doing business with them.

supertour.com has a nice looking web site, but since they're spammers (copy of
spam on our web site) I would exercise great caution should you consider doing
business with them.

NOTE: If you're a travel agent and would like to be listed, drop me a note and
I'll add you. Please make my life easier by e-mailing me a three-line or so
description in the style above. Thanks. PLEASE NOTE: I am not a travel agent,
just an interested traveller. Everything I know about on-line travel info is
in this FAQ. Don't write or call me asking for fare quotes, packages, or any
other travel agent info, because I don't have it.