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- Path: senator-bedfellow.mit.edu!faqserv
- From: elharo@shock.njit.edu (Elliotte Rusty Harold)
- Newsgroups: comp.sys.mac.wanted,misc.forsale.computers.mac,comp.answers,misc.answers,news.answers
- Subject: Macintosh for sale frequently asked questions (FAQ)
- Supersedes: <macintosh/wanted-faq_870773728@rtfm.mit.edu>
- Followup-To: comp.sys.mac.wanted
- Date: 19 Aug 1997 10:17:49 GMT
- Organization: Department of Mathematics, NJIT
- Lines: 1294
- Approved: news-answers-request@mit.edu
- Expires: 16 Sep 1997 10:14:59 GMT
- Message-ID: <macintosh/wanted-faq_871985699@rtfm.mit.edu>
- References: <macintosh/general-faq_871985699@rtfm.mit.edu>
- Reply-To: elharo@shock.njit.edu (Elliotte Harold)
- NNTP-Posting-Host: penguin-lust.mit.edu
- Summary: This document answers a number of the most frequently asked
- questions about Macintoshes on Usenet. To avoid wasting bandwidth
- and as a matter of politeness please familiarize yourself with this
- document BEFORE posting.
- Keywords: FAQ, sale, for sale, Macintosh, Mac, macintosh, mac
- X-Last-Updated: 1995/09/08
- Originator: faqserv@penguin-lust.MIT.EDU
- Xref: senator-bedfellow.mit.edu comp.sys.mac.wanted:143030 comp.answers:27672 misc.answers:6381 news.answers:110226
-
- Archive-name: macintosh/wanted-faq
- Version: 2.4.0
- Last-modified: September 8, 1995
- Maintainer: elharo@shock.njit.edu
- URL: http://www.macfaq.com/wantedfaq.html
-
- Buying and Selling Macintosh Computers, Software and Peripherals
- ================================================================
-
-
- comp.sys.mac.faq, part 5:
- comp.sys.mac.wanted & misc.forsale.computers.mac
-
- Copyright 1993,1994 by Elliotte Harold
- Please see section 5.8 of the general FAQ if you wish
- to redistribute or revise this document in any way.
-
- Archive-name: macintosh/wanted-faq
- Version: 2.4.0
- Last-modified: September 8, 1995
- URL: http://www.macfaq.com/wantedfaq.html
- Address comments to elharo@shock.njit.edu
-
-
- What's new in version 2.4.0:
- ----------------------------
-
- I've improved the URL formatting.
-
- I've added info about several new models, current and future.
-
- And of course prices have continued to fall over the last few months.
-
-
- Table of Contents
- -------------------------------------------------------------------
-
- I. Buying and Selling Used Equipment
- 1. Should I buy/sell on Usenet?
- 2. Where should I buy/sell used equipment?
- 3. I've decided to completely ignore your excellent advice and
- post my ad anyway. What should I do?
- 4. I've decided to completely ignore your excellent advice and
- buy something offered for sale on the net anyway. How can
- I avoid being ripped off?
- II. Fair Market Value
- 1. How much is my computer worth?
- 2. What is used software worth?
- 3. Going prices?
- III. Where Should I Buy a New Mac?
- 1. Authorized Dealers
- 2. VAR's
- 3. Superstores
- 4. Performas
- 5. Educational Dealers
- 6. Direct From Apple
- 7. Auctions
- 8. Does anyone know a dealer in New York City?
- 9. New Equipment Prices
- IV. When Should I buy a new Mac?
- 1. Macrotime
- 2. Microtime
- 3. When will I get my Mac?
- V. How Should I Buy a New Mac?
- 1. Know what you want
- 2. The dealer needs to sell you a mac more than you need to buy one
- 3. Have a competitor's ad handy
- 4. Cash on delivery
- 5. The sales tax game
- 6. Leasing
- 7. Be nice to the salesperson.
- VI. The Gray Market and Mail Order
- 1. What is the gray market?
- 2. Are gray market Macs covered by Apple warranties?
- 3. Does anyone know a good mail-order company?
-
-
- RETRIEVING THE ENTIRE FAQ
- =========================
-
- This is the FIFTH part of this FAQ. The first part is also
- posted to this newsgroup under the subject heading "Introductory
- Macintosh frequently asked questions (FAQ)" and includes a complete
- table of contents for the entire document as well as information on
- where to post, ftp, file decompression, trouble-shooting, preventive
- maintenance and conditions for reproduction, posting and use of this
- document outside of Usenet. The second, third, fourth, and sixth parts
- are posted every two weeks in comp.sys.mac.system, comp.sys.mac.misc,
- comp.sys.mac.apps, and comp.sys.mac.hardware respectively. Please
- familiarize yourself with all six sections of this document before
- posting. All pieces are available for anonymous ftp from
-
- <URL:ftp://rtfm.mit.edu/pub/usenet/news.answers/macintosh/>
-
- Except for the introductory FAQ which appears in multiple
- newsgroups and is stored as general-faq, the name of each
- file has the format of the last part of the group name followed
- by "-faq", e.g the FAQ for comp.sys.mac.system is stored as
- system-faq. You can also have these files mailed to you
- by sending an email message to mail-server@rtfm.mit.edu
- with the line:
-
- send pub/usenet/news.answers/macintosh/name
-
- in the body text where "name" is the name of the file you want as
- specified above (e.g. general-faq). You can also send this server
- a message with the subject "help" for more detailed instructions.
- For access via Mosaic use
-
- <URL:http://www.macfaq.com/faqs.html>
-
-
-
- ========================================
- BUYING AND SELLING USED EQUIPMENT (1.0)
- ========================================
-
- SHOULD I BUY OR SELL ON USENET? (1.1)
- --------------------------------------
-
- No, you should not. Usenet is a medium by which information
- is broadcast to millions of different people around the world.
- It's almost certain that noone in Singapore wants to buy a Canadian
- Classic 4/40, even at a really great price. Import laws, the cost
- of international shipping and a host of other concerns pose too
- big an obstacle to the sale of small quantities of used equipment.
- Even within one country geographical distances often pose a severe
- obstacle to the sale of used goods. There is simply too great
- a chance of either seller or buyer being ripped off in a
- long-distance transaction via non-payment, non-delivery,
- or non-usable equipment.
-
-
- WHERE SHOULD I BUY/SELL USED EQUIPMENT? (1.2)
- ----------------------------------------------
-
- LOCAL bulletin boards, both of the electronic and paper
- varieties, are a far better medium for the sale of used hardware,
- software, and other tangible quantities. Some Usenet sites and
- local areas have local for sale newsgroups (e.g. nj.forsale
- here in New Jersey) which are more appropriate for classified
- advertising than netwide groups like comp.sys.mac.wanted. In
- large cities and college towns you should reach just as many
- potential buyers by advertising locally as by posting to the net.
- Advertising locally gives both the seller and the buyer the BIG
- advantage of being able to meet to test the system, verify that
- what is being offered is in fact what is available, and avoiding
- the hassle of shipping. The chance of being ripped off either
- through non-payment or non-delivery is GREATLY reduced by
- advertising and selling locally.
-
-
- I WANT TO POST MY AD ANYWAY. WHAT SHOULD I DO? (1.3)
- ------------------------------------------------------
-
- First see section 2.0 below to try and decide on a reasonable
- price. Be prepared for flames if your price is too far out of line
- including follow-up posts warning potential buyers that you are
- trying to rip them off. You may just want to state "best offer."
- That way you aren't responsible if someone else misvalues your
- equipment. If an offer does come in that meets your minimum price,
- you can sell it. If there are no reasonable offers, you don't have
- to sell.
-
- Be sure to include a descriptive subject line in your post.
- For Sale, Macintosh For Sale, and Macintosh Software For Sale are
- all HORRIBLE subject lines. Better subject lines would be
-
- SE/30 4/40, $395 or best offer
- or
- Photoshop 3.0, full edition, unopened, $250.
-
- Then include a more detailed description in the body of the post.
- Also be sure to state whether or not you'll pay shipping. (It's
- much easier to sell an item if you agree to pay shipping.)
-
- You should post your notice in comp.sys.mac.wanted and
- misc.forsale.computers.mac ONLY. Posting a for sale ad to
- comp.sys.mac.misc is guaranteed flame-bait, even more so if your
- offer is over-priced. You should also restrict the distribution of
- your message to as local an area as possible. Ask your local news
- administrator for help if you don't know how to do this.
-
- Finally if you've sold your item please don't post a message
- saying the item has been sold. Most of us don't care. If you are
- getting a lot of offers and want to take the item off the market,
- it's better to cancel the original message. The bandwidth cost is
- the same, but you'll save a lot of people the trouble of reading
- two now-pointless messages from you. Again you may need to ask
- your local news administrator how to do this.
-
-
- HOW CAN I AVOID BEING RIPPED OFF WHEN I BUY SOMETHING FROM THE NET? (1.4)
- --------------------------------------------------------------------------
-
- You can't, which is the single biggest reason I recommend
- against buying and selling on Usenet. The most effective
- precaution you can take is to insist on check-on-delivery. That
- way you give the seller nothing until something is delivered, and
- you can stop payment on the check if what is delivered is not what
- was advertised. This may cost a few dollars more, but the added
- security is more than worth it. NEVER pay in advance for used
- goods from an unknown shipper.
-
- You may also want to insist on a work address and phone number
- for the seller. This is especially effective if the forsale post
- originates from a company account. The threat of being harassed at
- work is more effective than the threat of legal action against some
- unscrupulous individuals who realize you probably won't sue but may
- complain to their boss. Even when dealing with completely honest
- individuals it's still much easier to haggle over terms and work
- out shipping arrangements via phone than through protracted
- email exchanges.
-
-
-
- ========================
- FAIR MARKET VALUE (2.0)
- ========================
-
- HOW MUCH IS MY USED HARDWARE WORTH? (2.1)
- ------------------------------------------
-
- Make your lowest estimate of the resale value of your hardware
- taking into account current prices on new hardware of equivalent
- capability. Then divide that estimate by two. The price you now
- have is somewhere above the fair market value of your hardware.
- Almost everyone severely overestimates the value of their
- equipment. I've seen friendships and business relationships
- destroyed once buyers realized how badly they'd been taken EVEN
- THOUGH THE SELLERS DID NOT INTENTIONALLY MISLEAD THE BUYERS.
-
- Computers are like cars in that they lose 30% of their value
- as soon as you walk out of the dealer's showroom with one. They
- are unlike cars in that they lose more value when new models are
- released irregardless of the condition or age of the previous model.
- Unlike cars newer models of computer really are better. High-end
- systems retain their value longer. My 8/45 SE/30, a high-end system
- when I bought it four years ago, is still barely salable today.
- Had I purchased a low-end Plus instead it would at most be worth
- $100 for parts.
-
-
-
- WHAT IS USED SOFTWARE WORTH? (2.2)
- -----------------------------------
-
- Almost nothing. It's certainly worth less than the cost of
- distributing a for sale message around the world on Usenet. If the
- software is the current version AND includes all original master
- disks and manuals AND a notarized letter transferring ownership
- from the original purchaser to the new owner, then it's worth
- about half of the current mail-order or educational discount price,
- whichever is lower. Especially note that software left on a hard
- disk when a computer is sold adds NOTHING to the value of the
- system. The buyer can pirate payware and download shareware
- just as easily as the seller.
-
-
- NO REALLY, HOW MUCH IS MY SYSTEM WORTH? (2.3)
- ----------------------------------------------
-
- I'll give a few numbers I consider current as of Fall, 1995.
- Unlike the completely ridiculous prices you'll find in the AmCo
- index these values shouldn't leave the buyer feeling ripped off.
- As a seller you can often get higher prices than these, but as a
- buyer these represent what you should be able to bargain somebody
- down to. Asking prices and configurations vary WILDLY so haggle
- and don't be afraid to wait for a better deal if you don't like
- what someone is offering.
-
- When trying to determine reasonable prices for discontinued
- equipment I consider several factors. First I set a floor for a
- given model based on what used equipment dealers like Sun Remarketing
- are willing to pay for inventory and by what repair shops will pay
- for parts. Then I set a ceiling based on two thirds of typical
- prices for a model at used computer dealers. Used computer dealers
- can charge more than individuals because they do offer warranties
- that provide some protection against buying a lemon. Nonetheless the
- Macintosh market moves so fast that dealers of used equipment
- sometimes aren't able to unload inventory before the price of
- equivalent new models drops below what they paid for inventory. The
- existence of many of these dealers is marginal and depends heavily on
- customers who assume that new equipment is more expensive than old
- and that mail order is cheaper than buying from the local dealer,
- neither of which is necessarily true. Thus I also considered the
- prices of equivalent and better new machines as well.
-
- The real kicker here is the LC 475 (a.k.a. Quadra 605), a 25 MHz
- 68LC040 (no FPU), 4 megs RAM, 80 megabyte hard disk, keyboard,
- several useful applications and a twelve month warranty for about
- $499 new. Very few used Macs currently being offered for sale have
- as much horsepower as this machine though some may have additional
- features such as a monitor or more slots. However very few people
- buying used equipment need more than one expansion slot. Thus as a
- buyer or a seller ask yourself what a machine is worth compared to
- an LC 475. Within this range I try to set the suggested price
- in the ballpark of the lowest asking price I've seen on Usenet or
- elsewhere. Finally I adjust the prices a little between models to
- make sure that equivalently capable used Macs cost about the same
- amount. My ultimate goal is to ensure that a buyer who pays the
- price listed here does not feel cheated in a transaction, either
- because they see the Mac they just bought for $1000 advertised for
- $500 two weeks later or because they realize they could have bought
- a better Mac new for the same money. Both of these happen far
- too frequently.
-
- These prices are mainly for discontinued models. For models
- that are still available new, see the list in question 3.8. Figure
- the same system used is worth about 70% of that price plus an
- extra half percent for every month of warranty coverage left. For
- compact Macs all prices include a keyboard and mouse. Take $100
- off the price if there's no keyboard or mouse or both. Otherwise
- the prices are just for the base CPU with internal hard drive and
- RAM. Most offers to sell do include a monitor, keyboard and mouse
- and some room for haggling so asking prices will typically be
- somewhat higher. RAM and hard drive configurations can vary
- greatly. I've tried to include the high and low ends as well as
- the configurations you're most likely to run across. Use your best
- judgment when interpolating and extrapolating to other models.
-
-
- Mac 128 $50
- Mac 512 $50
- Mac 512ke $50
- Mac Plus 1/0 $50
- Mac Plus 4/0 $100
- SE 1/0 $75
- SE 1/20 $100
- SE 4/0 $100
- SE 4/40 $125
- SE/30 1/0 $150
- SE/30 4/40 $350
- SE/30 5/80 $400
- SE/30 8/80 $450
- Classic 4/40 $140
- Classic 4/80 $165
- Classic II 2/40 $265
- Classic II 4/80 $370
- Color Classic 4/80 $410
-
- LC 4/40 $175
- LC 4/80 $225
- LC 10/80 $300
- LC II 4/40 $175
- LC II 4/80 $200
- LC II 8/80 $250
- LC III 4/80 $300
- LC III 4/160 $350
- LC 520 4/80 $650
- LC 520 5/80/2CD $800
- LC 520 8/160/2CD $900
- LC 550 4/160 $895
- LC 575 5/160/2CD $940
- LC 575 8/160/2CD $995
-
- Mac II 0/0 $200
- Mac II 0/0/FDHD $225
- Mac II 8/40 $300
- Mac II 4/105/FDHD $400
- Mac IIx 0/0 $300
- Mac IIx 8/80 $525
- Mac IIci 0/0 $400
- Mac IIci 8/80 $600
- Mac IIcx 0/0 $250
- Mac IIsi 2/0 $325
- Mac IIsi 3/40 $420
- Mac IIsi 5/80 $475
- Mac IIsi 5/120/FPU $500
- Mac IIfx 0/0 $700
- Mac IIfx 4/270 $900
- Mac IIvx 4/80 $400
- Mac IIvx 5/80/2CD $550
- Mac IIvx 4/230 $450
- Mac IIvx 4/230/2CD $600
-
- Centris 610 4/80 $500
- Centris 610 8/80 $575
- Centris 610 8/230 $675
- Centris 610 8/230/2CD $800
- Centris 650 8/230 $800
- Centris 650 8/230/2CD $950
-
- Mac Portable 1/40 $200
- Mac Portable 4/40 $250
- Mac Portable 4/80/Backlit $300
-
- Quadra 605 4/80 (LC 475) $400
- Quadra 605 4/160 (LC 475) $469
- Quadra 605 8/160 $579
- Quadra 605 8/250 $599
- Quadra 610 8/160 $700
- Quadra 610 8/160/DOS $990
- Quadra 610 8/230 $800
- Quadra 610 8/230/2CD $900
- Quadra 650 8/230 $1100
- Quadra 650 8/500 $1400
- Quadra 650 16/230 $1500
- Quadra 650 8/230/2CD $1280
- Quadra 650 8/500/2CD $1600
- Quadra 660av 8/80 $1050
- Quadra 660av 8/230 $1095
- Quadra 660av 8/230/2CD $1200
- Quadra 660av 8/500 $1320
- Quadra 660av 8/500/2CD $1560
- Quadra 800 8/230 $1400
- Quadra 800 8/500 $1500
- Quadra 800 8/500/2CD $1600
- Quadra 800 8/1000 $1900
- Quadra 840av 8/230 $1660
- Quadra 840av 8/230/2CD $1895
- Quadra 840av 8/500 $2050
- Quadra 840av 16/500 $2200
- Quadra 840av 16/500/2CD $2450
- Quadra 840av 16/1000/2CD $3900
- Quadra 950 8/0 $1960
- Quadra 950 8/230 $2100
- Quadra 950 8/400 $2250
- Quadra 950 8/500 $2500
- Quadra 950 16/1000 $2900
- Quadra 700 4/0 $600
- Quadra 700 4/80 $700
- Quadra 700 8/105 $800
- Quadra 900 4/0 $1200
- Quadra 900 4/160 $1500
-
- PowerMac 6100/60 8/160 $905
- PowerMac 6100/60 8/250 $1000
- PowerMac 6100/60 8/250/2CD$1205
- PowerMac 6100/60 16/250 $1300
-
- PowerBook 100 2/20 $300
- PowerBook 100 4/40 $375
- PowerBook 140 2/20 $400
- PowerBook 140 4/40 $475
- PowerBook 140 4/120 $650
- PowerBook 145 4/40 $650
- PowerBook 145b 4/40 $595
- PowerBook 145b 4/80 $695
- PowerBook 145b 4/120 $795
- PowerBook 160 2/20 $600
- PowerBook 160 4/40 $700
- PowerBook 165 4/80 $1095
- PowerBook 165 4/160 $1195
- PowerBook 165 4/160/Modem $1295
- PowerBook 165c 4/80 $1295
- PowerBook 165c 4/120 $1395
- PowerBook 165c 4/120/Modem $1495
- PowerBook 170 4/40 $900
- PowerBook 170 4/80 $975
- PowerBook 170 8/40/modem $995
- PowerBook 170 4/120 $965
- PowerBook 180 4/80 $1350
- PowerBook 180 4/120 $1460
- PowerBook 180 4/120/Modem $1570
- PowerBook 180c 4/80 $1550
- PowerBook 180c 4/160 $1660
- PowerBook 180c 4/160/Modem $1770
- PowerBook 540 4/240 $2195
- PowerBook 540 12/240/Modem $2595
-
- Duo 210 4/80 $605
- Duo 230 4/80 $695
- Duo 230 4/120 $795
- Duo 230 4/120/Modem $895
- Duo 250 4/200 $1150
- Duo 250 12/200/Modem $1350
- Duo 270c 4/240 $1500
- Duo 270c 12/240/Modem $1895
-
- ImageWriter $50
- ImageWriter II $75
- ImageWriter LQ $100
- StyleWriter $135
- Personal Laserwriter SC $200
- Personal Laserwriter LS $235
- Personal Laserwriter NT $285
- Personal Laserwriter NTR $335
- LaserWriter IISC $300
- LaserWriter IINT $500
- LaserWriter IINTX $600
- LaserWriter IIf $735
- LaserWriter IIg $995
-
- Apple CDSC $50
- Apple CD-150 $75
- Apple CD-300 $125
- Apple Standard Keyboard $50
- Apple Extended Keyboard $85
- Apple 12" B/W Monitor $115
- Apple 13" HiRes Color $300
- Apple Portrait Display $265
-
-
-
- ====================================
- WHERE SHOULD I BUY A NEW MAC? (3.0)
- ====================================
-
- AUTHORIZED DEALERS (3.1)
- -------------------------
-
- Hard as it may be to believe Apple authorized dealers are
- normally the most reliable, best stocked, and cheapest source of
- Apple brand equipment. You are unlikely to do better by buying at
- educational discount, at a superstore, or by mail-order (though
- walking in with the price list from a local university or
- superstore is often the quickest way to cut through a lot
- of haggling).
-
- The larger dealers should offer you a price several percentage
- points less than offered by smaller dealers since Apple charges them
- less for product. The key number is $5,000,000. A dealer that orders
- five million dollars of merchandise from Apple in a year pays about
- three percent less for its product than a dealer that only orders
- $1,000,000 of Apple products in a year. (This is also a great
- incentive for dealers that are on the borderline of one of the two
- tiers to cut margins to move more volume.) Dealers that order less
- than a million dollars a year normally order product through a master
- reseller like MicroAge which tacks on its own markup. Apple sets
- minimum advertised pricing and punishes dealers that advertise lower
- prices so that smaller dealers can compete, at least for the business
- of uninformed consumers (which isn't you since you're reading this
- FAQ list.) This helps keep advertised prices pretty much in lockstep,
- but you should expect that the larger dealers will offer prices
- several percent less than what they advertise when you visit
- their store.
-
-
- VAR'S (3.2)
- ------------
-
- I include Value Added Resellers (VAR's for short) only for the
- sake of completeness. These dealers custom configure Macintoshes
- for specific purposes and sell them at a premium price. Generally
- they are uninterested in single CPU, retail sales. Very few will
- even attempt to match rock bottom prices. However they are about
- the only part of the dealer channel that provides significant
- after-sale support to their customers.
-
-
- SUPERSTORES (3.3)
- ------------------
-
- Superstores like CompUSA are fairly hassle-free since they
- won't do any haggling except on the largest orders. They should be
- able to match a competitor's advertised price though you may need
- to show them an ad with the better price first. On the other hand
- any authorized dealer should almost certainly be able to beat a
- superstore price. After all, noone puts their best price in an ad
- for all their competitors to see. The best use for a superstore is
- to tell salespeople at authorized dealers what prices they need to
- beat to get your business.
-
-
- PERFORMAS (3.4)
- ----------------
-
- At various times Apple repackages different models of LC's,
- Classics and Quadra's with slightly different software and sells
- them as Performa's through consumer outlets like Sears. With
- one exception (the Performa 600) these have all been virtually
- identical to one model or another of the Macs sold at authorized
- dealers except for the bundled software. Most of the time the
- regular model is cheaper than the equivalent Performa, especially
- if you don't want the bundled software; but this isn't always true
- so you should double-check the price of a Performa compared to the
- model you want to buy. Finally most Performa dealers will sell Macs
- over the phone to customers they've never met. So if you can't find
- what you want locally, a Performa may be a reasonable choice.
-
-
- EDUCATIONAL DEALERS (3.5)
- --------------------------
-
- The nicest thing about campus computer stores is that they're
- willing to distribute firm price lists with reasonable prices so
- there's no need to haggle. Also since they typically don't work
- on commission they're much more honest and open than the average
- authorized dealer. The worst thing about campus computer stores is
- that they're normally the last part of the channel to get product.
- If you order a Mac that isn't in stock through an educational dealer,
- plan on waiting at least two months for delivery.
-
- Educational prices haven't fallen at the same rate as have prices
- in other channels over the last two years (mainly because educational
- prices were much lower to start with) so larger authorized dealers
- should now be able to match or beat educational prices. One of the
- most effective tactics for dealing with an authorized dealer that
- cuts through a lot of hassle and haggling is walking in with a copy
- of a local university price list and asking "Can you do better?"
-
-
- DIRECT FROM APPLE (3.6)
- ------------------------
-
- Apple does not sell Macs retail except to their largest
- accounts. They occasionally sell discounted Macs to certain
- developers but like educational discounts, developer's discounts
- aren't what they used to be. Most developers agree that the
- paperwork and delays involved in buying direct aren't worth any
- small savings that might be had by buying from Apple rather than
- from a dealer.
-
-
- AUCTIONS (3.7)
- ---------------
-
- Apple occasionally dumps overstocked equipment at various
- auctions around the country. Most of the time this is NOT a good
- way to get a good deal on a new Mac. Once auctioneers fees (5%)
- are factored in prices tend to be higher than you'd pay at a dealer
- for newer, better models. However some deals are possible if you
- know what you want and how much its worth. Here are a few rules
- of thumb for shopping at auction:
-
-
- 1. Get a list of the merchandise offered for sale. Be sure to
- preview the items before the auction. Auction configurations
- are not always the same as dealer configurations. Check whether
- the models you're interested in are new or demos and what their
- warranty status is. New equipment should have a full
- one year warranty.
-
- 2. Make a list of street prices and prices you're willing to pay
- for everything you might bid on. The sections on new and used
- equipment prices in this FAQ can be of great help here.
-
- 3. Don't get caught up in the excitement of the auction. NEVER
- bid more than you planned on for any piece.
-
- 4. Powerbooks almost always sell for more than their street
- price. Don't even bother attending an auction if you only
- want a PowerBook.
-
-
-
- DOES ANYONE KNOW A DEALER IN NEW YORK CITY? (3.8)
- --------------------------------------------------
-
- If you're planning a trip to New York, you may want to do a
- little Mac shopping on the side. New York City is one of the most
- competitive Mac markets in the United States, and the prices here
- reflect it. For the current ads of most NYC dealers pick up a copy
- of Tuesday's New York Times. Below I list several dealers you may
- want to check out.
-
- PCSI
- 26 West 23rd Street between Fifth and Sixth Avenues
- (212) 255-7600
- I've dealt with PCSI several times over the last few years
- and they've always been friendly, honest, and had competitive
- prices.
-
-
- MPC
- 4 West 20th Street between Fifth and Sixth Avenues
- (212) 463-8585
- I worked at MPC for about a year a few years back. Since
- MPC is also a full-service service bureau as well as being an
- authorized dealer, they're by far the most technically
- knowledgable dealership in NYC. The prices aren't bad either.
-
-
- J&R Computer World
- 15 Park Row
- NY NY 10038
- (212) 238-9000
- (800) 221-8180
- This is New York City's superstore. Like most superstores
- there's limited haggling, not particularly knowledgable
- salespeople, and decent prices; but you can often do better by
- going to one of the other dealers and saying "J&R has it for
- $2000. Can you beat that?" J&R is also authorized to sell
- Macs over the phone.
-
-
- Sam Ash
- 160 West 48th Street
- NY NY
- (212) 719-2299
- While most New York City dealers cater to the graphics design
- market and the occasional business user, Sam Ash has developed
- a large and loyal following among musicians. If you need advice
- on MIDI to Mac hookups and the like, you won't do better than
- Sam Ash. Be warned, however, that the salsepeople work on
- straight commission so they can be somewhat aggressive and hard
- bargainers. There are also locations in Queens, New Jersey,
- and other parts of the metro area.
-
-
- NEW EQUIPMENT PRICES (3.9)
- ---------------------------
-
- What follows are mostly maximum prices you should expect to
- pay for current Apple models in standard configurations. You should
- have no trouble getting these prices at any Apple reseller in the
- United States with a little haggling. In competitive markets or
- if you're buying several Macs at once, you may be able to get up to
- 10% or more off these prices. If you do manage to significantly beat
- these prices on a single Mac purchase I'd like to hear about it so I
- can keep this list current. Most dealers are unlikely to stock all
- configurations listed here. You'll generally get a better price if
- you order what's in stock (not to mention you'll get it quicker.)
- Finally several of the models below are officially discontinued. I
- keep them on the new list as long as some authorized dealers still
- have stock and are selling them new with full Apple warranties.
-
- Finally be sure to check the Last modified date at the top of
- this file. Apple has been known to cut prices faster than I can
- post FAQ lists. To get possibly more recent price lists you can
- connect to the University of Texas Microcenter Store at
- <URL:http://www.mc.utexas.edu/>. This contains price and product
- lists from the University of Texas in Austin. While you have to be
- affiliated with the university to actually buy here, these lists
- should give you a pretty good idea of what a fair price might be
- elsewhere. You can be also try Joe Holmes Mac Street Price Index
- at <URL:http://www.users.interport.net/~joholmes/street_price.html>.
-
- For non-Apple equipment prices just scan the back pages of any
- issue of MacWorld or MacUser. Since most companies besides Apple
- are willing to authorize mail-order dealers, the mail-order prices
- on Radius monitors, GCC printers, Quantum Hard Drives and other
- third party peripherals should be fairly close to the minimum you
- can expect to pay for such items.
-
- In the listings below the first number si the amount of RAM included,
- the second number is the hard duisk size. 2CD means a double-speed
- CD-ROM drive, 4CD means a quad speed CD-ROM drive. A number followed
- by double quotes is the monitor size in inches. (e.g. 14" means the
- unit comes with a 14 inch monitor). 14.4 means a 14,400 bps modem.
-
- Mac TV 5/160/2CD $1095
-
- LC 550 8/160/2CD/14" $895
- LC 5200/75 8/500/2CD/15" $1695
-
- Quadra 630 4/250 $895
-
-
- (All Performa models include keyboards)
-
- Performa 450 4/120/14" $779
- Performa 475 4/160/modem/14" $999
- Performa 550 5/160/2CD/9.6/14" $1199
- Performa 550CD 5/160/2CD/9.6/14" $1235
- Performa 575CD 5/250/2CD/modem/14" $1275
- Performa 577CD 5/320/2CD/modem/14" $1295
- Performa 578CD 8/320/2CD/modem/14" $1445
- Performa 630 4/250/modem/14" $1199
- Performa 630CD 8/250/2CD/modem/14" $1295
- Performa 631CD 8/500/2CD/modem/14" $1499
- Performa 635CD 5/250/2CD/modem/15" $1299
- Performa 636 4/250/ $799
- Performa 636 4/250/14" display $1099
- Performa 636CD 8/250/2CD $999
- Performa 636CD 8/250/2CD/14" $1199
- Performa 636CD 8/500/2CD/14" $1269
- Performa 638CDV 8/350/2CD/modem/15"/ $1449
- TV tuner
- Performa 640CD 12/500/2CD/14.4/DOS $2295
- Performa 5200CD 8/800/2CD/modem/15" $1820
- Performa 5215CD 8/1000/4CD/14.4/15" $2295
- Performa 6112CD 8/250/2CD/modem/15" $2060
- Performa 6115CD 8/350/2CD/modem/15" $1800
- Performa 6116CD 8/700/2CD/14"/14.4 $1899
- Performa 6200CD 8/1000/4CD/14.4 $2295
- Performa 6214CD 8/1000/2CD/15" $1820
- Performa 6220CD 8/1000/4CD/14.4 $2300
- Performa 6220CD 16/1000/4CD/14.4 $2500
-
-
- PowerMac 6100/60 8/250 $1095
- PowerMac 6100/66 8/350 $1339
- PowerMac 6100/66 8/350/2CD $1400
- PowerMac 6100/66 8/500 $1430
- PowerMac 6100/66 8/500/2CD $1550
- PowerMac 6100/66 16/500/DOS $2050
- PowerMac 6100/66 16/500/2CD/DOS $2180
- PowerMac 7100/66 8/250 $1199
- PowerMac 7100/66 8/250/2CD $1299
- PowerMac 7100/66 8/500 $1100
- PowerMac 7100/66 8/500/2CD $1199
- PowerMac 7100/66av 8/500/2CD $1650
- PowerMac 7100/66av 16/500/2CD $1950
- PowerMac 7100/66 16/250 $1300
- PowerMac 7100/66 16/500/DOS $1935
- PowerMac 7100/80 8/500 $1999
- PowerMac 7100/80 8/700/2CD $2070
- PowerMac 7100/80 12/500/2CD/14.4 $2695
- PowerMac 7100/80av 16/700/2CD $2800
- PowerMac 7200/75 8/500/4CD $1585
- PowerMac 7200/90 8/500/4CD $1772
- PowerMac 8100/80 8/250 $2400
- PowerMac 8100/80 8/250/2CD $2435
- PowerMac 8100/80 8/500 $2435
- PowerMac 8100/80 16/250/2CD $2595
- PowerMac 8100/80 16/500 $2750
- PowerMac 8100/80av 16/500/2CD $3035
- PowerMac 8100/80 16/1000/2CD $2900
- PowerMac 8100/100 8/700 $2575
- PowerMac 8100/100 8/700/2CD $2800
- PowerMac 8100/100 16/700/2CD $3100
- PowerMac 8100/100 16/1000/2CD $3200
- PowerMac 8100/100 16/2000/2CD $4095
- PowerMac 8100/100/AV 16/1000/2CD $3400
- PowerMac 8100/110 16/2000/2CD $3779
- PowerMac 7500/100 16/500/2CD $2552
- PowerMac 7500/100 16/1000/2CD $2835
- PowerMac 8500/120 16/1000/4CD $3777
- PowerMac 8500/120 16/2000/4CD $4249
- PowerMac 9500/120 16/1000/4CD $4400
- PowerMac 9500/132 16/2000/4CD $5097
-
- Workgroup Server 95 16/230 $4555
- Workgroup Server 95 48/1230 $8535
- Workgroup Server 6150 8/500/2CD/AS $3635
- Workgroup Server 8150 16/1000/2CD/DAT $6290
- Workgroup Server 8150 16/1000/2CD/DAT/AS $7165
- Workgroup Server 6150 8/500/2CD/AS $3635
- Workgroup Server 8150 16/1000/2CD/DAT $6290
- Workgroup Server 8150 16/1000/2CD/DAT/AS $7165
- Workgroup Server 9150 16/2000/2CD $7780
- Workgroup Server 9150 16/2000/2CD/DAT $8660
-
- PowerBook 150 4/120 $895
- PowerBook 150 4/240 $1109
- PowerBook 520 4/160 $1255
- PowerBook 520 4/240 $1475
- PowerBook 520c 4/160 $1715
- PowerBook 520c 4/240 $1729
- PowerBook 520c 4/320 $2195
- PowerBook 520c 12/320/Modem $2639
- PowerBook 540c 4/320 $2900
- PowerBook 540c 12/320/Modem $3450
- PowerBook 540c 12/500/Modem $3950
- PowerBook 5300 8/500 $2079
- PowerBook 5300c 8/500 $3435
- PowerBook 5300cs 8/500 $2599
- PowerBook 5300ce/117 32/1100 $6030
- PowerBook 5300cs/100 16/750 $3250
- PowerBook 5300c/100 16/750 $4174
-
- Duo 280 4/240 $2275
- Duo 280c 4/320 $3170
- Duo 280c 12/320 $3595
- Duo 280c 12/320/Modem $3700
-
-
- Duo Dock 512K VRAM $445
- Duo Dock 1/230/FPU $717
- Duo Minidock $280
- Duo Dock II 1 MB VRAM $820
- Duo Express Modem $275
- Duo external floppy adapter $92
- Duo Type II Battery $73
- Duo AC Adaptor $60
- PowerBook Rechargeable Battery $75
- PowerBook External Battery Recharger $75
- PowerBook AC Adaptor (100 series) $60
- PowerBook AC Adaptor (500 series) $125
- PowerBook Intelligent Battery $120
- PowerBook PCMCIA Module $190
-
-
- StyleWriter II $195
- StyleWriter Portable $395
- Color StyleWriter Pro $495
- StyleWriter 1200 $245
- Color StyleWriter 2200 $399
- Color StyleWriter 2400 $365
- Color StyleWriter 2400B $399
- ImageWriter II $350
- Personal LaserWriter 300 $379
- Personal LaserWriter 320 $805
- LaserWriter Select 300 $500
- LaserWriter Select 310 $650
- LaserWriter Select 320 $805
- LaserWriter Select 360 $1215
- LaserWriter Pro 600 $1300
- LaserWriter Pro 630 $1785
- LaserWriter Pro 810 $4070
- LaserWriter 16/600 PS $2135
- LaserWriter 4/600 PS $840
- Apple Color Printer $430
- LWPro 500 sheet Cassette $110
- PLW, LW II, LW Select trays $62
- Portable Stylewriter battery $44
- LW 360 PostScript Fax Card $255
-
-
- 12" Monochrome Monitor $155
- Apple Basic Color Monitor $195
- Apple Color Plus 14" Display $275
- Apple AudioVision 14" RGB Display $555
- Macintosh 14" Hi-Res Display $450
- Apple Multiscan 15" Display $392
- Macintosh 15" Display $399
- Macintosh 16" Color Display $850
- Apple Multiscan 17" Display $799
- Apple Multiscan 20" Display $1785
- Macintosh 21" Color Display $2145
-
-
- ADB Mouse II $70
- Apple Keyboard II $69
- Extended Keyboard II $129
- Apple Adjustable Keyboard $99
- Apple Design Keyboard $75
-
-
- Apple CD-600E $305
- Speech Kit for Power Macintosh $45
- Apple Video System $130
- Apple Video/TV System $215
- Apple One-Scanner $590
- Apple Color One-Scanner $755
- GeoPort Telecom Adapter $99
- Power-CD $179
- Apple QuickTake 150 $632
-
-
- Mac IIsi NuBus Adapter $120
- Centris 610 NuBus Adapter $55
- Quadra 660AV NuBus Adapter $108
- Quadra 610 NuBus Adapter Card $55
- PowerMac 6100 NuBus Adapter $82
- PowerMac 256K cache Card $247
- Workgroup Server 95 128K cache $320
- Workgroup Server 95 256K cache $245
- Apple IIe card $135
- PowerMac 6100 DOS Card $665
- PowerMac AV Card $411
-
- PowerMac Upgrade NuBus Card $577
-
-
-
- ===================================
- WHEN SHOULD I BUY A NEW MAC? (4.0)
- ===================================
-
- MACROTIME (4.1)
- ----------------
-
- Apple releases new models of Macs about every three months. In
- September the first PowerPC 603e based PowerBooks will hit the
- market. The 5000 series PowerBooks will include two Type II
- PCMCIA slots, a PowerBook 500 form factor, 100 or 117 MHz PowerPC
- 603e CPU's, an infrared LocalTalk port and 10.4 inch active and
- passive matrix color and 9.5 inch passive matrix gray scale screens.
- Street prices will run from about $2000 to $6000 dollars. The Duo
- 2000 series will debut in October with an 80 MHz PPC 603e CPU for
- around $3500. Also in October the PowerBook 190 will take its place
- at the low end with a 68LC040 CPU and a PowerBook 500 form factor.
- As usual all new models will be faster and cheaper than the models
- they replace. Prices on models being replaced often drop by 15-20%
- either shortly before or after the introduction of new models. In
- particular the introduction of a rebate program is a sure sign that
- Apple is clearing out old stock in preparation for the introduction
- of new models.
-
- Now is a GREAT time to buy a Mac. While prices may drop after
- the initial back orders are filled (probably around February, 1996),
- no major new models or significant changes in hardware are expected
- after October (when the new Duos debut) for about the next year.
- There will of course be models released with faster CPU's, bigger hard
- disks and more memory, probably starting around January; but it will
- still be quite some time before anything significantly different
- (e.g. FireWire, PowerPC 615 or 620 CPU's, CHRP Macs or even new
- form factors) comes out of Apple.
-
- I advise against buying any more 680X0 series Macs though. The future
- lies with the PowerPC, not with the 68040 and 68030 models available
- now; and if you buy one of those now, it's going to become obsolete
- and slow even faster than Macs have done in the past. (The Mac
- doesn't really become slower. It's the software that gets more
- bloated and less efficient, but you get the idea. When I recently
- complained about the speed of some software I was beta-testing, the
- programmer told me it seemed fine on his low-end Mac, a IIci that's
- twice as fast as my SE/30. It took four years for my high-end SE/30
- to become something not worth programmers' time to worry about.
- Today's Quadra 630's should make that same journey in less than half
- that time.) Apple may not even port the next version of its system
- software, codename Copland, to the 680X0.
-
-
- MICROTIME (4.2)
- ----------------
-
- If you're buying a low end home system from a high end corporate
- dealer and you want demos or a lot of questions answered, shop on
- the weekend. During the week salespeople tend to be busy with much
- larger sales and aren't very interested in selling one Performa 575.
- On the weekends, however, especially on Sundays, salespeople are
- often twiddling their thumbs waiting for any customer at all. On the
- other hand if you know exactly what you want and how much you want to
- pay for it, shop in the middle of a weekday, preferably the day or
- two after the ads come out in the local papers. During busy times
- salespeople are much more inclined to give in to your $650 cash offer
- for a Quadra 605 just to get you out of their hair.
-
-
- WHEN WILL I GET MY MAC? (4.3)
- ------------------------------
-
- I've never heard of a delivery taking more than a year, and
- most Macs ordered through whatever channels arrive within six
- months. However I strongly recommend not putting more than a one
- dollar deposit on any Mac purchase and making certain that you can
- back out of a purchase at any time up until the goods are actually
- delivered and signed for. It's not uncommon for Apple to lower
- prices or deliver an improved model at lower cost before all orders
- for older models have been filled. This is especially common for
- orders placed through the educational channel. For hot models like
- the PowerMac 8500/120 you may want to place orders at several dealers
- to have a reasonable chance of getting what you want when you want it.
-
-
-
- ==================================
- HOW SHOULD I BUY A NEW MAC? (5.0)
- ==================================
-
- KNOW WHAT YOU WANT (5.1)
- -------------------------
-
- When you walk into the store where you're thinking about buying
- for the first time, you should know exactly what you need and the
- exact maximum price you will pay for that equipment. Never go in
- to "discuss" your needs with a salesperson. Remember they are
- there to sell you a computer, not to help you out. If you really
- want to discuss your needs, talk to a knowledgable friend or
- even hire a freelancer who specializes in Macintosh (not PC!)
- pre-purchase consulting. At least that way you're talking to some
- one who works for you rather than the store. You probably want
- to ask the salesperson what price they can give you on the system
- you want before you tell them what price you want to pay. I have
- occasionally been surprised by a salesperson who initially offered
- me a system at a price several hundred dollars lower than the price
- I expected to pay. This is more common on high end systems like
- 840av's than on low end ones like Classics since there's still more
- money for a dealer in a 3% markup on an 8500/120 than in a 10% markup
- on a Quadra 630.
-
- Buy the base CPU with the minimum amount of RAM it ships with
- and possibly an internal Apple hard disk, an external monitor, and
- maybe an Apple printer from your authorized dealer, nothing else.
- Many dealers have excellent prices on CPU's but jack up the price
- on peripherals to near list. They offer very good prices on the
- base configurations of Macintosh and then pile on the extras, $200
- for a modem, $50 for a surge supressor, $100 a megabyte for RAM.
- Guess where their profit's coming from. Some dealers don't even
- bother to put individual prices on your sales order, just a package
- price, so you won't realize how much they're ripping you off on the
- peripherals. Almost no Authorized Apple Dealer is able to beat
- mail-order or unauthorized dealer prices on non-Apple peripherals.
- All other non-Apple brand equipment should be purchased from a
- dealer who specializes in peripherals, possibly through mail order.
- And never, ever, buy software from an authorized Apple dealer.
- Software can always be had mail order for about half the price
- you'd pay an Apple dealer.
-
- Many stores offer to set-up and test your system for you.
- Typical fees range from $50 to $100 and include hard disk
- initialization, system software installation, burn-in time, and
- installation of one software package (normally HyperCard Player
- unless you request otherwise in writing on the sales order). In
- other words they're trying to get an extra $75 out of your pocket
- to make sure that the computer they're selling you works. This is
- a crock. While these charges might be justified on a PC whose setup
- is traditionally more problematic, Macintosh set-up is so easy that
- anyone who can navigate Usenet can certainly plug in their own Mac.
-
-
- THE DEALER NEEDS TO SELL YOU A MAC MORE THAN YOU NEED TO BUY ONE (5.2)
- -----------------------------------------------------------------------
-
- Remember that the salesperson needs the sale more than
- you do. The more time a salesperson spends with you the more
- pressure they're under to justify that time to their sales manager
- by selling you something. Hemming and hawing over the price
- (especially if you haven't told the salesperson how much you expect
- to pay) can often lower it. You can ALWAYS get a lower price than
- advertised. Aside from the prices in this list a good idea of when
- a salesperson is genuinely giving you the lowest price can be had
- by noticing the level at which they have to check a price with
- their sales manager.
-
-
- HAVE A COMPETITOR'S AD HANDY (5.3)
- -----------------------------------
-
- Nothing is more helpful in convincing salespeople to
- lower their prices than a competitor's published ad or written
- estimate showing a lower price. This works even if you have no
- intention of buying from the competitor in the first place (for
- instance because it's a mail order ad and you don't want to buy
- through the mail). Except on the cheapest systems you should ask
- that the salesperson beat the price by at least $50 and maybe as much
- as $300 on high end systems. Justify it on the grounds that you don't
- want to have to shuttle back and forth between dealers to keep
- getting a $10 drop in price every time.
-
-
- CASH ON DELIVERY (5.4)
- -----------------------
-
- If you're buying at a dealership, don't pay a penny until the
- salesperson brings all pieces of what you've paid for out for you
- to see. While delivery is sometimes more convenient, it's a lot
- safer if you walk out the store with your computer. Too many
- disreputable dealers sell stock they don't have, especially of very
- popular items. If you must have the computer delivered to you,
- insist on a clause in the sales contract specifying that delivery
- must be made by a certain date and time or else the full purchase
- price shall be immediately refunded. The clause should also
- specify that delivery is the responsibility solely of the seller.
- It will normally be necessary to cross out (and initial the change)
- of a standard clause in the sales contract stating the opposite.
- For maximum safety insist that the sales manager also approve that
- change in the contract in writing.
-
- Dealers typically pay between 3-5% of the purchase price
- (including sales tax) to the credit card company for any purchase
- you make on a credit card. Since the margins they'll be getting on
- their sale to you are thin enough already, expect that they will
- pass the cost of a credit card on to you. If you intend to
- purchase your Macintosh on credit and you're not buying mail order,
- you're probably better off getting a bank loan or getting a cash
- advance on your credit card so that you can give the dealer cash
- (or a certified check.) Your interest charges shouldn't be any
- higher than if you paid with a credit card in the first place,
- (though there won't be any grace payment for repayment) and the
- loan or advance charges probably won't be as much as the dealer
- would raise prices for a credit sale. Of course if you're buying
- by mail you should definitely use a credit card despite any added
- expense. Since most mail order companies have higher volume and
- lower overhead than independent dealers, the price difference
- shouldn't be very far away from the cash price. Some credit cards
- offer extended warranties and theft protection on purchases made
- with the card. If yours does then the added protection may be
- worth the extra money for using a credit card, especially if you're
- buying an easily stolen or easily broken item like a Powerbook.
-
-
- THE SALES TAX GAME (5.5)
- -------------------------
-
- In some sections of the U.S. a significant savings can
- be realized by crossing a city or state line in search of a more
- favorable sales tax rate. For instance in New York City sales
- tax is 8.25% while right across the George Washington Bridge in
- New Jersey it's 3.5% and a bit northerly in Westchester County it
- drops to 6.25%. Drive all the way down to Delaware and there's
- no sales tax at all. A New York City resident is supposed to
- pay New York City tax even on purchases made out of state; but it
- is perfectly legal to use the possibility of your going outside
- the city to buy your computer to convince a salesperson to lower
- their price. And in most other venues except New York and California
- a purchase made by mail from a company outside the state of the
- purchaser is non-taxable.
-
-
- LEASING (5.6)
- --------------
-
- The short answer to this option is DON'T. If you're VERY
- strapped for capital think about it, but most commonly the lease
- payments over the term of the lease add up to as much as or even
- more than the cost of the system itself plus the interest on a loan
- to buy it. If you absolutely must lease try to keep the term as
- short as possible. Generally Mac power doubles every year while
- price comes down by about a third. You don't want to lock yourself
- into obsolete equipment. The most common lease term is two years,
- but with a little shopping around you can find one year leases.
-
-
- BE NICE TO YOUR SALESPERSON (5.7)
- ----------------------------------
-
- This final tip ought to be obvious, but many people have a hard
- time grasping it. If your salesperson likes you, he or she will
- be much more amenable to giving you a good price. At the larger
- dealers that will give you the best prices (if you know how to ask)
- salespeople often don't care about low-end sales enough to do much
- hard bargaining, and will often decide how low they're willing to
- go based solely on how much they like a customer and what sort of
- mood they're in. (Of course if your salesperson just broke up with
- his boyfriend last night you're out of luck.) Not all stores will
- be able to offer you a rock bottom price. Please don't get angry
- about it if they can't. If your salesperson tells you that the
- price you're asking for is ridiculous, get their lowest price,
- thank them, and go somewhere else.
-
-
-
- =====================================
- THE GRAY MARKET AND MAIL ORDER (6.0)
- =====================================
-
- WHAT IS THE GRAY MARKET? (6.1)
- -------------------------------
-
- Due to Apple's reluctance to authorize mail order dealers,
- there are few authorized Apple mail-order dealers (unlike in the
- PC world). Unauthorized "Gray Market" dealers take advantage of lower
- foreign prices in countries like Mexico by buying computers there and
- reselling them in the United States, sometimes selling them to the end
- user for prices as low as other dealers can get their machines wholesale
- from Apple. They also buy excess inventory from authorized dealers at
- cost. The gray market dealers get product, and the authorized dealers
- get steeper discounts from Apple for ordering more machines.
-
-
- ARE GRAY MARKET MACS COVERED BY APPLE WARRANTIES? (6.2)
- --------------------------------------------------------
-
- Gray market computers are still official Apple product
- manufactured in the same four factories that make the machines sold
- in the United States. The main caveat in the gray market is that
- the computer you buy may or may not be eligible for warranty repair
- by Apple. Whether an authorized Apple dealer will perform warranty
- service on a gray market Mac depends almost entirely on the
- authorized dealer you bring it to. You must make sure your gray
- market Mac has a valid, non-defaced Apple serial number to have
- any reasonable chance of getting warranty service. Some authorized
- dealers remove serial numbers before selling the Macs into the gray
- market so that Apple can't trace the product back to them. It is
- almost impossible to find an Apple dealer who will perform warranty
- service an a Mac without a valid serial number.
-
- In the end a gray market Mac's warranty is only as good as
- the company that sold it to you so make sure that the company you
- buy from is reliable in performing service. When you buy from an
- authorized dealer even if that dealer has a totally dishonest and
- incompetent service department, you can always bring it to their
- competitors for warranty service. In the gray market you're only
- promised service from the company you buy from. If that company
- goes out of business while they've got your computer in their
- repair shop, you may never see it again. It's also very
- inconvenient to have to ship your computer away by mail for
- service and then have it shipped back.
-
-
- DOES ANYONE KNOW A GOOD MAIL-ORDER COMPANY? (6.3)
- --------------------------------------------------
-
- Many mail-order dealers advertise in the back pages of MacUser
- and MacWorld. One that has to date seemed reasonably honest and
- reliable is MacFriends (1-800-331-1322). However their prices are
- not necessarily better than what you could get from an authorized
- dealer. Don't automatically assume mail-order prices are better.
- In many cases they're not.
-
- Some Performa dealers like Staples (1-800-333-3330) will sell
- their Performa configurations over the phone. MacMall (1-800-222-2808)
- and J&R Computer World (1-800-221-8180) are two regular dealers
- that are authorized to sell non-Performa CPU's over the phone.
-
- There are several steps you should take to protect yourself
- when buying Macs through the mail. First pay by credit card even
- if there's a surcharge for using a credit card. You should verify
- that the card will not be charged until the computer is shipped. If
- there is a problem with the shipment or if it fails to arrive, you
- can contact the credit card company to dispute the charge. This is
- a good idea even if you have had numerous good experiences with the
- company previously. Jasmine Technologies, a primarily mail order
- company, had an excellent reputation for fast, dependable service;
- but when it went bankrupt in 1990, many people who had paid in
- advance by check for hard drives were stranded without either a
- drive or their money. Those who had paid by credit card were able
- to get the charges removed by their credit card companies.
-
- Secondly ask a few questions before purchasing a Mac by mail.
- Keep a written record of who you talked to including time, dates
- and what was said. Some good questions are:
-
- * Is the equipment brand new?
- * Is the box factory-sealed?
- * Does it come with an Apple warranty?
- * Does it come with an Apple registration card?
- * Does it have a valid serial number?
- * What is your return policy?
-
- You may also want to verify with a local authorized dealer that the
- offered configuration is indeed one Apple manufactures.
-
- --
- Elliotte Rusty Harold
- elharo@shock.njit.edu
- webmaster@nymug.org
- ..
-