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Subject: comp.groupware FAQ: Bibliography5: Frequently Asked Questions
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Summary: Groupware Bibliography, part five
Keywords: CSCW, orgware, group, interactive, shared, environments
X-Last-Updated: 1995/09/08
Originator: [e-mail]
Xref: senator-bedfellow.mit.edu comp.groupware:9888 comp.answers:25524 news.answers:100409

Archive-name: comp-groupware-faq/bibliography5
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Last-modified: 1995.4.4
Version: 3.2
Copyright: 1989 - 1995 (C) David S. Stodolsky, PhD

Groupware Bibliography - Part 5
===============================


Group Memory Management
-----------------------
From: [e-mail] (Nils Bundgaard)
Newsgroups: comp.groupware
Subject: Re: Group Memory, Group Memory Management
Date: 15 Sep 1994 10:42:57 GMT

Thus spake [e-mail] (Marcus Klosterberg):

>Hi there,

>i am looking for information, papers, books or any other kind of contributions
>about Group Memory and Group Memory Management. I need this literature for my
>dissertation.

You might benefit from "Organizational Memory", an article by James P
Walsh and Gedrado Rivera Ungsen trying to frame this
concept. Organizations is here groups of people, possibly large and
distributed, sharing a common goal. In Academy of Management Review,
1991, Vol 16, No 1, p57-91.



From: [e-mail] (DR. ROY SCHMIDT)
Subject: Re: Group Memory, Group Memory Management
Message-ID: <[e-mail]>

Hoffer & Valacich, "Group Memory in Group Support Systems:  A Foundation
for Design," in Jessup & Valacich (eds.) _Group Support Systems:  New
Perspectives_, MacMillan, 1993, pp. 214-229.

Information & Systems Management Dept, School of Business and Management
              The University of Science and Technology
                Clearwater Bay,  Sai Kung,  HONG KONG


From: [e-mail] (Munir Mandviwalla)
Newsgroups: comp.groupware
Subject: Re: Group Memory, Group Memory Management
Date: 16 Sep 1994 14:24:37 GMT

Sandoe, K., Olfmanl, L. and Mandviwalla, M. Meeting in Time: Recording the
Workgroup Conversation. Proceedings of the Twelfth International
Conference on Information Systems (ICIS), 261-271, 1991.

In addition, there is a minitrack dedicated to Organizational Memory
in the Hawaii International Conference on System Sciences. If you have
access to the proceedings, there were a number of interesting papers
in that track last year.


GDSS cultural impacts
---------------------
From: [e-mail] ([e-mail])
Newsgroups: comp.groupware
Subject: Re: GDSS cultural impacts
Date: 6 Sep 1994 13:57:52 GMT

In article <34g2oj$[e-mail]> [e-mail] (AlexiaM) writes:
>From: [e-mail] (AlexiaM)
>Subject: GDSS cultural impacts
>Date: 5 Sep 1994 17:32:03 -0400
>
   ...
>
>With this in mind, do you have research, articles, people to contact which
>deal with the cultural issues of GDSS?
>
  For a discussion of and experiments involving people from the Confucian
culture, see:
  1. "A Comparison of Malaysian & American Groups Using a GDSS"  Aiken, et
      al., Journal of Information Systems, in press.
  2.  "A Chinese GDSS" Aiken, et al., International Journal of Information
      and Management Sciences, in press.
  3.  "Using GDSS to Improve Meetings: Lessons for Korean Management,"
      Aiken, et al., International Journal of Management, in press.

   I have other papers currently under review on GDSS/culture.  Of
particular interest, I believe, is how Japanese people use a GDSS.  All
experiments with the GDSS involved subjects' written native languages.
I could find no other research on Confucian groups using a GDSS.


Groupware Apps analysis & design
--------------------------------
From: [e-mail] (KWLyon)
Newsgroups: comp.groupware
Subject: Re: Groupware Apps analysis & design
Date: 5 Feb 1995 22:03:01 -0500

>In article <3gg65h$[e-mail]> [e-mail]
(Eugenio
Vacca) writes:
>>>Groupware applications are rather different from classic data
>>>management systems. They involve, among the others,  things like
>>>coordination, workflow...
>
>In article <[e-mail]> I wrote:
>>I would suggest starting with the Wirfs-Brock book on object oriented
design
>>for learning about CRC and responsibility-driven design, then Design
>>Patterns, and then the book on ROOM, (Called "Real-Time Object-Oriented
>>Modelling").
>
>I should add that for designing coordination/workflow the Speech-Act
technique
>would apply. Look for various references authored by Flores and/or
Winograd.
>
Another important way in which groupware apps differ from traditional
information system apps is that they deal with an entirely different set
of systems.  By this I mean that while traditional information systems
improve our business processes, groupware improves our human collaboration
processes.

We've been doing the former for 50+ years now, and most everybody expects
to be applying computers to business systems.  (By business processes, I
mean whatever processes are core to an organization; that is, that give
the org its identity.  So every org has it's business processes, even if
it isn't a "business.")

But groupware addresses collaboration processes, and few organizations
focus very much attention on these processes.  Obviously, these processes
are necessary to get anything done, but we dont' pay attention to them.
(Ask any human resources or organizational effectiveness person how much
line managers pay attention to them.  The answer is:  "Not much!")

So....any application of groupware must deal with the fact that not only
do we not have much of a history of applying technology to collaboration
processes, we don't have much of a history of actually doing anything to
improve our collaboration processes in the first place.

I see this as being much more a traditional "change management" problem
than it is a technology implementation problem.  I'll be giving a paper at
Groupware '95 in Boston on Monday, March 6, on how to use change
management techniques to get organizational buyin to groupware .  Hope to
see some of you there!

As a resource, I'd recommend "Organizational Transitions:  Managing
Complex Change" by Beckhard & Harris, published as part of the Addison
Wesley OD Series.

Ken

Kenneth W. Lyon & Associates            [phone]
84 Saint Paul's Drive            Fax:  [phone]
Ventura, CA 93003           Internet:  [e-mail]


Virtual workgroups
------------------
From: [e-mail]
Newsgroups: comp.groupware
Subject: Re: WANTED - Info on Virtual workgroups
Date: Thu, 04 Aug 94 15:30:52 PDT

I have found a good source of information is the new book Globalwork: Bridging
Distance, Culture & Time by Mary O'Hara-Devereaux & Robert Johansen,
Jossey-Bass, 1994 ISBN 1-55542-602-6.


Virtual Organizations
---------------------
From: Andrew Luter <[e-mail]>
Newsgroups: comp.groupware
Subject: Re: REQUEST: Info on Virtual Organiza..
Date: 2 Feb 1995 14:56:38 GMT

You might want to look into the working of Chiat Day advertising.
They have rolled out the most hyped version of the virtual
office.

There was a really great article about it in I.D. [Industrial
Design] last month...and also one in Wired a few months back
[sorry no dates]

They have taken a true look at the virtual environment both from
a hardware/software viewpoint, as well as a workspace/environment
point of view.


From: schneider@horus
Newsgroups: comp.groupware
Subject: Re: REQUEST: Info on Virtual Organizations
Date: Mon, 6 Feb 1995 11:20:59

In article <[e-mail]> Bruce Sorrell <[e-mail]> writes:

>Our organization is searching for information on the design and operation

try the classic (if you don't know already)
- William Davidow & Michael Malone: The Virtual Corporation, New York (Harper
Collins) 1992,
and the brandnew
- David Birchall & Laurence Lyons: Demystifying the Virtual Organisation,
London (Pitman) 1995.

Virtual regards,
Uli Schneider, Siemens Nixdorf Informationssysteme AG, Munich, Germany


Readings in Groupware and Computer-Supported Cooperative Work
-------------------------------------------------------------
From: [e-mail] (Michael Morgan)
Subject: Baecker description

Readings in Groupware and Computer-Supported Cooperative Work:
    Assisting Human-Human Collaboration

Written and Edited by Ronald M. Baecker (University of Toronto)

882 pages, 1993
ISBN 1-55860-241-0

Morgan Kaufmann Publishers
340 Pine Street, San Francisco, CA 94104
[e-mail], 800-745-7323

Groupware is multi-user software that supports computer supported
cooperative work (CSCW).  CSCW is computer assisted cooperative
activity, such as problem solving or communication, carried out by
a group of collaborating individuals.  Together, this technology
and concept promise to revolutionize the use of computers.  This
book is a comprehensive introduction to this rapidly expanding
field.

The papers in this volume represent the best of the published
literature on groupware and CSCW.  They were chosen by the editor
for their breadth of coverage of the field, their clarity of
expression and presentation, their excellence in terms of technical
innovation or behavioral insight, their historical significance and
their utility as sources for further reading.  Taken as a whole,
the papers and their introductions are a complete sourcebook to the
area.

This book will be useful for computer professionals involved in the
development or purchase of groupware technology as well as
researchers and managers.  It should also serve as a valuable text
for university courses on CSCW, groupware and human-computer
interaction.


Expanded Table of Contents

Preface
Table of Contents
Expanded Table of Contents
I. Introduction

1. Introduction to Computer Supported Cooperative Work
    Groupware: Some Issues and Experiences
        Clarence Ellis, Simon Gibbs, and Gail Rein
    Computer Supported Cooperative Work: Cases and Concepts
        Mike Robinson
    CSCW: Four Characters in Search of a Context
        Liam J. Bannon and Kjeld Schmidt
    Being There: The Promise of Multimedia Communications
        David Brittan

2. The Adoption, Deployment, and Use of Groupware
    Groupware in Practice: An Interpretation of Work Experiences
        Christine V. Bullen and John L. Bennett
    Building the Business Case for Group Support Technology
        Brad Q. Post
    Groupware and Cooperative Work: Problems and Prospects
        Jonathan Grudin

II. Behavioural Foundations and Enabling Technologies

3. Human Behaviour in Groups and Organizations
    Groups and Human Behavior (excerpt) from Groups: Interaction
and Performance
        Joseph E. McGrath
    Time, Interaction, and Performance
        Joseph E. McGrath
    How to Run a Meeting
        Antony Jay
    The Group Facilitator: A CSCW Perspective
        Stephen Viller
    Visual Communication and Social Interaction from The Social
        Psychology of Telecommunications
        John Short, Ederyn Williams, and Bruce Christie
    A Typology of Tasks (excerpt) from Groups: Interaction and
        Performance
        Joseph E. McGrath
    Communication Modes and Task Performance from The Social
        Psychology of Telecommunications
        John Short, Ederyn Williams, and Bruce Christie
    A Typology of Organizational Structure
        Henry Mintzberg

4. Groupware Design and Evaluation Methodologies
    Designing for Cooperation Q Cooperating in Design
        Morten Kyng
    Methods for the Study of Groups (excerpt) from Groups:
        Interaction and Performance
        Joseph E. McGrath
    Understanding Practice: Video as a Medium for Reflection and
        Design
        Lucy A. Suchman and Randall H. Trigg
    Ethnographic Workflow Analysis: Specifications for Design
        Danielle Fafchamps
    Grounding in Communication
        Herbert H. Clark and Susan E. Brennan

5. Case Studies of Cooperative Work
    How People Write Together
        Ilona R. Posner and Ronald M. Baecker
    Findings from Observational Studies of Collaborative Work
        John C. Tang
    Twinkling Lights and Nested Loops: Distributed Problem Solving
        and Spreadsheet Development
        Bonnie A. Nardi and James R. Miller
    Analyzing Distributed Cognition in Software Teams: A Case
        Study of Team Programming During Perfective Software
        Maintenance
        Nick V. Flor and Edwin L. Hutchins
    Informal Communication in Organizations: Form, Function, and
        Technology
        Robert E. Kraut, Robert S. Fish, Robert W. Root, and
            Barbara L. Chalfonte
    Cooperative Support for Computer Work: A Social Perspective on
        the Empowering of End Users
        Andrew Clement

6. Enabling Technologies and Theories
    Networks
        Vinton G. Cerf
    Advances in Interactive Digital Multimedia Systems
        Edward A. Fox
    Sound Support for Collaboration
        Bill Gaver
    Hypertext: An Introduction and Survey (excerpts)
        Jeff Conklin
    What is Coordination Theory and How Can It Help Design
        Cooperative Work Systems
        Thomas W. Malone and Kevin Crowston
    CSCW and Distributed Systems: The Problem of Control
        Tom Rodden and Gordon Blair

III. Asynchronous Groupware

7. Electronic Mail and Computer Conferencing
    A Lesson in Electronic Mail from Connections
        Robert F. Sproull
    Computer-Mediated Communication Requirements for Group Support
        (excerpts)
        Murray Turoff
    Increasing Personal Connections from Connections
        Lee S. Sproull and Sara Kiesler
    Electronic Groups at Work
        Thomas Finholt and Lee S. Sproull
    Work Group Structures and Computer Support: A Field Experiment
        J.D. Eveland and Tora K. Bikson

8. Structured Messages, Agents, and Workflows
    The Information Lens: An Intelligent System for Information
        Sharing and Coordination
        Thomas W. Malone, Kenneth R. Grant, Kum-Yew Lai, Ramana
            Rao, and David A. Rosenblitt
    Object Lens: A Spreadsheet for Cooperative Work
        Kum-Yew Lai, Thomas W. Malone, and Ken-Chiang Yu
    Power, Ease of Use and Cooperative Work in a Practical
        Multimedia Message System
        Nathaniel S. Borenstein and Chris A. Thyberg
    Active Mail: A Framework for Integrated Groupware Applications
        Yaron Goldberg, Marilyn Safran, William Silverman, and
        Ehud Shapiro
    Computer Systems and the Design of Organizational Interaction
        Fernando Flores, Michael Graves, Brad Hartfield, and
            Terry Winograd
    Electronic Group Calendaring: Experiences and Expectations
        Beth M. Lange

9. Cooperative Hypertext and Organizational Memory
    Hypertext and Collaborative Work: The Example of Intermedia
        (excerpts)
        George P. Landow
    Higher Levels of Agency for Children in Knowledge Building: A
        Challenge for the Design of New Knowledge Media
        (excerpts)
        Marlene Scardamalia and Carl Bereiter
    Issues in the Design of Computer Support for Co-authoring and
        Commenting
        Christine M. Neuwirth, David S. Kaufer, Ravinder
            Chandhok, and James H. Morris
    Building an Electronic Community System
        Bruce R. Schatz
    Capturing Organizational Memory
        E. Jeffrey Conklin
    Report on a Development Project Use of an Issue-Based
        Information System
        K.C. Burgess Yakemovic and E. Jeffrey Conklin

IV. Synchronous Groupware

10. Desktop Conferencing
    WYSIWIS Revised: Early Experiences with Multiuser Interfaces
        Mark Stefik, Daniel G. Bobrow, Gregg Foster, Stan
        Lanning, and Deborah G. Tatar
    Design for Conversation: Lessons from Cognoter
        Deborah G. Tatar, Gregg Foster, and Daniel G. Bobrow
    Issues and Experiences Designing and Implementing Two Group
        Drawing Tools
        Saul Greenberg, Mark Roseman, Dave Webster, and Ralph
        Bohnet
    Designing Group-enabled Applications: A Spreadsheet Example
        Irene Greif

11. System and Language Support for Desktop Conferencing
    MMConf: An Infrastructure for Building Shared Multimedia
        Applications
        Terrence Crowley, Paul Milazzo, Ellie Baker, Harry
            Forsdick, and Raymond Tomlinson
    Replicated Architectures for Shared Window Systems: A Critique
        J. Chris Lauwers, Thomas A. Joseph, Keith A. Lantz, and
            Allyn L. Romanow
    Collaboration Awareness in Support of Collaboration
        Transparency: Requirements for the Next Generation of
        Shared Window Systems
        J. Chris Lauwers and Keith A. Lantz
    Languages for the Construction of Multi-User Multi-Media
        Synchronous (MUMMS) Applications
        Ralph D. Hill
    Primitives for Programming Multi-User Interfaces
        Prasun Dewan and Rajiv Chaudhary

12. Electronic Meeting and Decision Rooms
    Observation of Executives Using a Computer Supported Meeting
        Environment
        Marilyn M. Mantei
    Liveboard: A Large Interactive Display Supporting Group
        Meetings, Presentations and Remote Collaboration
        Scott Elrod, Richard Bruce, Rich Gold, David Goldberg,
        Frank Halasz, William Janssen, David Lee, Kim McCall,
        Elin Pederson, Ken Pier, John Tang, and Brent Welch
    Electronic Meeting Systems to Support Group Work
        Jay F. Nunamaker, Alan R. Dennis, Joseph S. Valacich,
        Douglas R. Vogel, and Joey F. George
    Experiences at IBM with Group Support Systems: A Field Study
        Jay F. Nunamaker, Douglas R. Vogel, Alan Heminger, Ben
        Martz, Ron Grohowski, and Chris McGoff
    The Impact of Technological Support on Groups: An Assessment
        of the Empirical Research
        Alain Pinsonneault and Kenneth L. Kraemer

13. Media Spaces
    Videoplace (excerpt) from Artificial Reality II
        Myron Krueger
    The Media Space: A Research Project into the Use of Video as a
        Design Medium (excerpts)
        Steve Harrison and Scott Minneman
    Experiences in an Exploratory Distributed Organization
        Mark Abel
    Experiences in the Use of a Media Space
        Marilyn M. Mantei, Ronald M. Baecker, Abigail J. Sellen,
        William A.S. Buxton, Thomas Milligan, and Barry Wellman
    Portholes: Supporting Awareness in a Distributed Work Group
        Paul Dourish and Sara Bly
    Telepresence: Integrating Shared Task and Person Spaces
        William A.S. Buxton
    Design of TeamWorkstation: A Realtime Shared Workspace Fusing
        Desktops and Computer Screens
        Hiroshi Ishii and Masaaki Ohkubo
    ClearBoard: A Seamless Medium for Shared Drawing and
        Conversation with Eye Contact
        Hiroshi Ishii and Minoru Kobayashi
    Disembodied Conduct: Communication through Video in a Multi-
        Media Office Environment
        Christian Heath and Paul Luff
    Beyond Being There
        Jim Hollan and Scott Stornetta

V. Summary and Conclusions

14. The Future of Groupware for CSCW

References
----------------------------------------

Michael B. Morgan
President
Morgan Kaufmann Publishers
340 Pine Street
San Francisco, CA 94104
USA

Email: [e-mail]
Voice: 415)392-2665 ext. 305
Fax:    [phone]


Meeting Space
-------------
From: [e-mail] (Chris Hand)
Subject: Meeting Space (comp.groupware FAQ)
Date: Thu, 6 Apr 1995 22:20:07 +0200 (BST)

Interview with
Jon Callas (of WorldBenders) which also covers MeetingSpace:

C Hand, ``Meet me in Cyberspace''. Computer-Mediated Communication
Magazine, Volume 1 Number 5, September 1994.
<URL: http://www.rpi.edu/~decemj/cmc/mag/1994/sep/toc.html>\

--
www: http://www.cms.dmu.ac.uk/~cph/

====================================================================


David S. Stodolsky      Euromath Center     University of Copenhagen
[e-mail]   Tel.: [phone]   Fax: [phone] (C)