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- Path: senator-bedfellow.mit.edu!faqserv
- From: groupware@arch.ping.dk (Groupware FAQ)
- Newsgroups: comp.groupware,comp.answers,news.answers
- Subject: comp.groupware FAQ: Bibliography3: Frequently Asked Questions
- Supersedes: <comp-groupware-faq/bibliography3_856937111@rtfm.mit.edu>
- Followup-To: poster
- Date: 1 May 1997 09:06:43 GMT
- Organization: University of Copenhagen
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- Approved: news-answers-request@MIT.EDU
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- Summary: Groupware Bibliography, part three
- Keywords: CSCW, orgware, group, interactive, shared, environments
- X-Last-Updated: 1995/09/08
- Originator: faqserv@penguin-lust.MIT.EDU
- Xref: senator-bedfellow.mit.edu comp.groupware:9934 comp.answers:25681 news.answers:101098
-
- Archive-name: comp-groupware-faq/bibliography3
- Posting-Frequency: monthly
- Last-modified: 1995.9.8
- Version: 3.2
- Copyright: 1989 - 1995 (C) David S. Stodolsky, PhD
-
- Groupware Bibliography - Part 3
- ===============================
-
-
- GLOBAL NETWORKS: Computers and International Communication
- ----------------------------------------------------------
- Those of you interested in issues and applications of global networks may
- find the recent book, GLOBAL NETWORKS, of value. The 21 chapters written
- by leaders in networking from around the world, examine global networks
- from a range of perspectives: design, policy, cross-cultural communication,
- and future directions and focus on applications of global networks in
- education, work, and social communication.
-
- I hope that you will find Global Networks, the book, stimulating and
- relevant.
-
- Cordially,
- Linda Harasim
- ---
-
- GLOBAL NETWORKS: Computers and International Communication
-
- edited by
- Linda M. Harasim
-
- email (Internet): linda_harasim@sfu.ca
-
- 1993
- MIT Press
- Cambridge, Massachusetts and
- London, England
-
- Contents
- Preface
-
- Part 1 Overview
-
- 1 Global Networks: An Introduction
- Linda M. Harasim
-
- 2 Networlds: Networks as Social Space
- Linda M. Harasim
-
- 3 The Global Matrix of Minds
- John S. Quarterman
-
- 4 A Slice of Life in My Virtual Community
- Howard Rheingold
-
- Part 2 Issues
-
- 5 Jurisdictional Quandaries for Global Networks
- Anne Branscomb
-
- 6 Computers, Networks, and Work
- Lee Sproull and Sara Kiesler
-
- 7 Integrating Global Organizations through Task/Team Support Systems
- Marvin Manheim
-
- 8 Cross-Cultural Communication and CSCW
- Hiroshi Ishii
-
- 9 Global Networking for Local Development: Task Focus and Relationship
- Focus in Cross-Cultural Communication
- Jan Walls
-
- 10 Information Security: At Risk?
- Michael Kirby and Catherine Murray
-
- Part 3 Applications
-
- 11 Building a Global Network: The WBSI Experience
- Andrew Feenberg
-
- 12 Computer Conferencing and the New Europe
- Robin Mason
-
- 13 Global Education through Learning Circles
- Margaret Riel
-
- 14 Technology Transfer in Global Networking: Capacity Building in Africa
- and Latin America
- Beryl Bellman, Alex Tindimubona, and Armando Arias, Jr.
-
- 15 Islands in the (Data)Stream: Language, Character Codes, and Electronic
- Isolation in Japan
- Jeffrey Shapard
-
- 16 Cognitive Apprenticeship on Global Networks
- Lucio Teles
-
- 17 Computer Networks and the Emergence of Global Civil Society
- Howard Frederick
-
- Part 4 Visions for the Future
-
- 18 Social and Industrial Policy for Public Networks: Visions for the Future
- Mitchell Kapor and Daniel Weitzner
-
- 19 Co-Emulation: The Case for a Global Hypernetwork Society
- Shumpei Kumon and Izumi Aizu
-
- 20 Sailing through Cyberspace: Counting the Stars in Passing
- Robert Jacobson
-
- 21 The Global Authoring Network
- Linda M. Harasim and Jan WallsJFJBO@acad1.alaska.edu
-
- Appendix
- Contributors
- Notes
- References
- Index
-
-
- ***********
- >From the MIT Press blurb:
-
- GLOBAL NETWORKS takes up the host of issues raised by the new networking
- technology that now links individuals, groups, and organizations in
- different countries and on different continents. The twenty-one
- contributions focus on the implementation, applications, and impact of
- computer-mediated communication in a global context.
-
- Previously limited to scientific research, global networks now have an
- impact on social, educational, and business communications. Individuals
- with a personal computer, a modem, and some simple software can join a new
- social community that is based on interest, not location. GLOBAL NETWORKS,
- which was written largely with the assistance of the Internet, provides an
- understanding of the issues, opportunities, and pitfalls of this new social
- connectivity. It looks at how networking technology can support and
- augment communication and collaboration from such perspectives as policy
- constraints and opportunities, language differences, cross-cultural
- communication, and social network design.
-
- July 1993---340 pp. -- $29.95
- 0-262-08222-5 HARNH
-
-
- BCS Computer Supported Cooperative Work Book Series
- ---------------------------------------------------
- Date: Wed, 21 Oct 1992 10:45:10 PDT
- From: Colston Sanger <colston@gid.co.uk>
-
- Announcing the BCS Computer Supported Cooperative Work Book Series
- ----------------------
-
- CSCW in Practice: An Introduction and Case Studies
- Dan Diaper and Colston Sanger (Eds.)
- Soft cover. 192pp (approx). UK pounds 24.95
- ISBN 3-540-197B4-2
- Publication: February 1993
-
- CSCW: Cooperatlon or Conflict? Steve Easterbrook (Ed.)
- Soft cover. 224pp (approx). UK pounds 24.95
- ISBN 3-540-19755-9
- Publication: February 1993
-
- Computer Supported Collaborative Writing
- Mike Sharples (Ed.)
- Soft cover. 240pp (approx). UK pounds 24.95
- ISBN 3-540-19782-6
- Publication: February 1993
-
- -----------------
-
- Forthcoming titles:
-
- Design Issues in CSCW
- Duska Rosenberg and Chris Hutchison (Eds.)
- (ISBN 3-540-19810-5)
-
- CSCW and Artificial Intelligence
- John Connolly and Ernest Edmonds (Eds.)
- (ISBN 3-540-19816-4)
-
-
- Use of groupware in cooperative work
- ------------------------------------
-
- From: m21672@mwunix.mitre.org (Howard Killam)
- Newsgroups: comp.groupware,comp.human-factors
- Subject: Re: (Q) Use of groupware in cooperative work
- Date: 15 May 92 13:48:06 GMT
- Organization: The MITRE Corporation
-
- One of the best articles I read on the human factors issues of groupware was
- in The American Psychologist a few years ago. [...]
- The main point of the article, which was
- a report on several existing groupware applications from a number of markets
- (law, business, etc.), indicated that one of the main complaints about groupware
- systems was the disruption of existing dynamics between users. In many system,
- the best computer user became the "leader" of any session. Since manager (of
- these particular systems) were more "casual" users than some others, they
- experienced a shift in the power dynamics and would refuse to use these systems
- or allow others to use them. Thouigh this articles was several years old, I
- still see CSCW designs that did not take into account this important aspects of
- group interaction.
-
-
- From: hagan@earthrise.Eng.Sun.COM (Hagan Heller)
- Date: 18 May 92 19:44:23 GMT
- Organization: Sun Microsystems
-
- The articles that Howard K. refers to are, I think:
-
- "Organizations of the Future"
- Lynn Offermann and Marilyn Gowing, American Psychologist, 2/1990
-
- "Work Teams"
- Eric Sundstrom, Kenneth De Meuse, and David Futrell,
- American Psychologist, 2/1990
-
-
- Groupware for Architectural Design
- ----------------------------------
- From: wjabi@srvr1.engin.umich.edu (Wassim M. Jabi,APRL-1232, Office Phone 936-0229, 769-1382)
- Subject: Summary: Groupware for Architectural Design
- Date: 11 Sep 91 16:34:49 GMT
- Organization: The University of Michigan, Ann Arbor
-
- I got a request to post a summary of the responses I got for
- Computer-Supported Collaborative Architectural Design (CSCAD).
- The general feeling was that if CSCW is a young field you should
- expect that CSCAD is practically unborn yet. However, here is the summary:
-
- * CSCW Proceedings.
-
- * Saul Greenberg produced a literature survey of CSCW, "An Annotated
- Bibliography of Computer Supported Cooperative Work", SIGCHI Bulletin
- July 1991, Vol.23, No.3.
-
- * Work done at Xerox PARC by Bob Stults, Steve Harrison, Scott
- Minneman, Sara Bly, John Tang and others between 1984 and the present.
-
- * Douglas Noble and Horst W.J. Rittel. "Issue-Based Information Systems for Design." In
- Computing in Design Education, pp. 275-286. ed P. Bancroft. Proceedings of the ACADIA 1988
- Workshop. Ann Arbor, MI: Association for Computer-Aided Design in Architecture, 1988.
-
- * Brian Lawson, "How Designers Think" (There is one chapter dedicated to
- group work in deisgn, especially, using design game as a metaphor);
-
- * Habraken and Gross invented a computer game call "Concept design game"
- as a reserch tool for studying the complex interaction between designers
- in the course of game playing;
-
- * Bucciarelli gave an ethographical account of design as a social process
- in terms of constraining, naming, and decision discourse;
-
- * Michael Middleton's book "Group Practice in Design" is quite a good
- general survey.
-
- * Mark Klein and Stephen C-Y Lu look at the technique of conflict resolution
- used by a team of architects in designing a house. The arcticle "Conflict
- resolution in cooperative design", can be found in Artificial Intelligence
- in Engineering, 1989, Vol. 4, No.4;
-
- Thanks to all who responded.
- --
- -- Wassim M. Jabi -- Please Don't e-mail to wjabi@srvr1
- -- Doctoral Program in Architecture -- It does not work. E-mail to this
- -- University of Michigan -- address:
- -- 2000 Bonisteel Boulevard --
- -- Ann Arbor, MI 48109-2069 -- wjabi@caen.engin.umich.edu
-
-
- Operating system support for groupware
- --------------------------------------
- From: palevich@apple.com (Jack Palevich)
- Subject: Re: Network Support for CSCW
- Date: 3 Jan 92 01:34:23 GMT
- Organization: OBS, Apple Computer, Inc.
-
- In article <8421@borg.cs.unc.edu>, bollella@rorem.cs.unc.edu (Gregory Bollella) writes:
- >
- > I am looking for information on what network and/or operating system
- > support groupware applications may find useful.
- >
- There were three good papers on this very topic in the UIST'91 proceedings:
-
- MMM: A User Interface Architecture for Shared Editors on a Single Screen,
- Eric A. Beir, et. al.
-
- Primitives for Programming Multi-User Interfaces, John F. Patterson
-
- Comparing the Programming Demands of Single-User and Multi-User Applications,
- Prasan Dewan et al.
-
-
- Brainstorming
- -------------
-
- Hymes, C. M. (1992, November). Unblocking Brainstorming
- through the use of a simple group editor. CSCW 92 Proceedings.
-
-
- Work performance of groups
- --------------------------
-
- David Coleman,
- Groupware '92, Morgan Kaufmann, 1992
- this collection contains many performance studies.
-
- Irene Greif,
- Computer-Supported Work: A Book of Readings, Morgan Kaufmann, 1988.
- there is a section on empirical studies that I would highly recommend
-
- --
- Michael Weiss
- Lehrstuhl fuer Praktische Informatik I
- Universitaet Mannheim, D-68131 Mannheim, Germany
-
-
- McGrath's study on small groups
- -------------------------------
- J. McGrath's study on small groups 27 Sep 93 09:10
- In article <pal.malm-250993113435@pal.tft.tele.no>, I wrote:
- > Joseph McGrath at University of Illinois has been doing a longitudinal
- > study on small groups. Eleven groups where studied under different
- > conditions in a period of 13 weeks.
- >
- > Some of the findings where presented at CSCW'92
- >
- Joe McGrath himself wrote to me. This is what he said:
-
- : We were fortunate to be able to publish a set of six articles on our
- : longitudinal study, as a special issue of SMALL GROUP RESEARCH, the Aug.
- : 1993 issue. That journal is published by SAGE Publications. In it, we
- : overview the whole study, have four reports of sets of empirical
- : findings (one on technolgoy and task effects, one on membership effects,
- : one on conflict, and one on integrative complexity) and then a final
- : piece that is a theoretical integration.
- : That issue is authored by myself and four colleagues (Arrow,
- : Hollingshead, OConnor, Gruenfeld). Also: I have a book, with
- : Hollingshead, on "Groups Interacting with Computers", also to be
- : published by SAGE about Dec. of this year. Both are related to my talk,
- : especially the former.
- : Thanks for the inquiry.
- : Joe McGrath
- --
- Paal S. Malm
- Office addr.:
- Norwegian Telecom Research,
- P.B. 1156, N-9001 Tromso, NORWAY.
- Phone: +47 08310-273/fax: -262; Email: paal.malm@tft.tele.no
-
-
- Multicultural groupware
- -----------------------
- Panko, R. R. (1990). Embedded, humble, intimate, and multicultural
- groupware for real groups. Pp 52-61 in the
- Proceedings of Twenty-Third Hawaii International Conference on System
- Sciences, Vol. IV, IEEE Computer Society Press.
-
- Panko, R. R. (1990). Skewed use in groupware. Pp 177-191 in K.
- M. Kaiser & H. J. Oppelland (eds.), Desktop Information Technology,
- Proceedings of the IFIP WG 8.2 Working Conference on Desktop
- Information Technology and Organizational Worklife in the 1990's,
- Ithica, NY, 2-4 July, 1989, Amsterdam: North-Holland.
-
-
- Multilateral Diplomacy
- ----------------------
- Unusual Business or Business as Usual: An Investigation of Meeting Support
- Requirements in Multilateral Diplomacy" in Accounting, Management and
- Information Systems, Vol. 3, No. 2,
-
-
- GroupWare News
- --------------
- GroupWare News is a subscription newsletter that covers all aspects of
- groupware, including workflow management, group scheduling, joint authoring,
- conferencing systems and teleworking. It also contains:
- reports of industry and market trends
- analyses of the implications of using groupware, for
- users and organizations
- news of current research in the area
- case histories of its use
- details of relevant conferences, events and
- publications.
-
- Contributors to GWN come from a wide variety of business, academic and user
- backgrounds; the newsletter carries no advertising nor any material paid for
- by suppliers.
-
- It is published ten times a year and costs UKP250.00 for 10 issues (UKP270
- outside the EC).
-
- --
- Roger Whitehead
- Director,
- Office Futures,
- 14 Amy Road,
- Oxted,
- Surrey RH8 0PX
- England
-
- Telephone: +44 883 713074
- Fax: +44 883 716793
- Email: rwhitehead@cix.compulink.co.uk
-
-
- Groupware Report
- ----------------
- Groupware Report is a subscription newsletter.
- $140 for 6 issues
-
- Richard Watson
- Managing editor
- 140 Lenox Place
- Athens, GA 30606, USA
- Telephone: +1 706 613 7807
- Bitnet: rwatson@uga
- Internet: rwatson@uga.cc.uga.edu
-
-
- Audiographics
- -------------
- From: janicewolf@aol.com (Janicewolf)
- Newsgroups: comp.groupware
- Subject: Re: AUDIOGRAPHICS/distance learning
- Date: 27 Jul 1994 15:15:02 -0400
-
- for info on distance learning contact the US Distance learning Association
- 1-800-829-3400. Many of their members "live" on audiographics.
-
-
- T.120 Standards
- ---------------
- From: teleconxiv@aol.com (TeleConXIV)
- Newsgroups: comp.groupware
- Subject: Re: T.120 Standards
- Date: 15 Aug 1994 13:13:04 -0400
-
- the place to get info on this is the Consortium for Audiographics
- Teleconferencing Standards - CATS. their office number is 510-743-4451.
- Deepak kamlani is the managing secretary of the group.
-
-
- From: glennr@teal.csn.org (Glenn Russell)
- Subject: International Multimedia Teleconferencing Consortium Home Page
- Date: 16 Mar 1995 22:02:32 GMT
-
- Announcing the International Multimedia Teleconferencing Consortium (IMTC)
- World Wide Web Home Page.
-
- URL=http://www.imtc.org/imtc
-
- The International Multimedia Teleconferencing Consortium (IMTC), is a
- non-profit corporation founded to promote the creation and adoption
- of international standards for Multipoint Document and Video
- Teleconferencing. The IMTC's mission is to foster a market where
- multiple vendors create interoperable conferencing products using open
- international standards.
-
- The IMTC Home Page Contains:
-
- - General Information about the IMTC (Objectives, FAQ, How to Join,
- List of members, etc.)
-
- - The T.120 and H.320 protocols for multimedia teleconferencing.
-
- - Links to ftp sites, mailing lists, and document servers devoted to
- multimedia teleconferencing.
-
- - Links to other Web pages with Standards information (ISO, ITU, IETF, etc.)
- --
- Glenn Russell glennr@csn.net
- ConferTech International (303) 633-3212
- Westminster, Colorado
-
-
- GroupTalk Newletter
- -------------------
- From: davidc121@aol.com (DavidC121)
- Newsgroups: comp.groupware
- Subject: GroupTalk Newletter Available
- Date: 4 Aug 1994 12:08:04 -0400
-
- GroupTalk, the newsletter of groupware and workgroup computing is now
- available. Although we have been publishing and distributing this
- newsletter for the last 1.5 years, we have printed some extra copies of
- the June/July double issue ( 16 pages) for the GroupWare'94 conference
- next week. If anyone is interested in subscribing please send us your
- (regular street) mail address and we will send you a copy of this issue
- for your perusal. Of course, if you wish to subscribe right away, we
- welcome you! Those of you who want back issues, we are pretty much out of
- them due to the large number of requests we have recieved.
-
- The June/July double issue contains articles and columns on:
-
- Real-Time Communication and Collaboration: Beyond Voice
- Book Review: The Workflow Imperitive ( review by David Coleman)
- Case Study: Oticon: Re-Organizing for Better Customer Service
- Team Dynamics for Groupware by peter & Trudy Johnson-Lenz (Part 2)
- GROUPproduct News
- COMPANYnews
- Groupware events calendar
-
- If you wish more information on GroupTalk, wish to submit an article, or
- send some product information please send it to David Coleman ( GroupTalk
- Editor) at : davidc121@aol.com
-
-
- IOPener
- -------
- The newsletter of the IOPT Club for the introduction of process technology.
-
- "The IOPT Project (Introduction of Process Technology) is a DTI sponsored
- collaborative project between ICL, Praxis, ISS, and Manchester University."
-
- Tim Huckvale
- Praxis Systems plc
- 20 Manvers St.
- Bath, UK
- BA1 1PX
-
- Tel: 0225 444 700
- Fax: 0225 465 205
- Email: iopt@praxis.co.uk
-
-
- Online Libraries
- ----------------
- Instructions:
- 1. telnet pac.carl.org or telnet 192.54.81.128
-
- 2. CURRENT ARTICLE INDEXES AND ACCESS:
-
- DATABASE: Online Libraries
- ONLINE NEWSLETTER and ONLINE LIBRARIES AND MICROCOMPUTERS are full
- text publications that comprise the world's foremost news service in the
- Online and CD-ROM field. The print edition of these publications is
- distributed in over 70 countries. This database presents articles from
- Online Libraries and Microcomputers (9/83 to date), Online Newsletter
- (1980-81 and 1988 to date), and Online Hotline (1982-1987). Published by
- Information Intelligence Inc., Phoenix, Arizona. (602-996-2283)
-
-
- A WORKFLOW BIBLIOGRAPHY
- -----------------------
- Subject: Re: BPR/workflow thesis and bibliography available
- Date: Mon, 26 Sep 1994 17:54:49 +0100 (BST)
- From: "Magnus Ramage" <magnusr@cogs.susx.ac.uk>
-
-
- Papers and books on Workflow
-
- K. Abbott & S. Sarin, "Experiences with Workflow Management: Issues for the
- Next Generation". Proceedings of CSCW 94 (ACM conference on Computer-Supported
- Cooperative Work, North Carolina, Oct 1994).
-
- James Bair (1992). "Methods for Success with new workflow systems". Proc.
- Groupware 92 (San Jose, Calif., Aug. 1992). San Mateo, Calif.:
- Morgan-Kaufmann.
-
- Mairtin Brady, "Planning for workflow management: analysing and re-engineering
- business processes in the insurance industry". Proc. OIS Document Management
- 92 (London, 1992), London: Meckler, pp.189-194.
-
- R.J. Carson (1992). "Developing an integrated customer service application".
- Proc. OIS Document Management 92 (London, 1992), London: Meckler, pp.371-373.
-
- Peter Cattermole (1994). "Workflow at [BigBank] Financial Services".
- Unpublished paper.
-
- Giorgio DeMichelis and Maria Grasso (1993). "Routines and Conversations".
- Structured Programming 14: 110-118.
-
- David Dobson (1993). "Go with the Flow". Which Computer, September 1993, pp.
- 59-62.
-
- The Economist (1993). "The wonders of workflow". The Economist, 11/12/93.
-
- Marc Fresko (1992). "How to identify imaging opportunities". Proc. OIS
- Document Management 92 (London, 1992), London: Meckler, pp.285-289.
-
- Candice Goodman (1994). "Will you go with the flow?". Computer Weekly, 4/8/94,
- p.20-1.
-
- Keith Hales and Mandy Lavery (1991). "Workflow management software: the
- business opportunity". London: Ovum Consultants.
-
- Chris Hallett (1992). "Improving Customer Service with workflo automation at
- Abbey National". Proc. OIS Document Management 92 (London, 1992), London:
- Meckler, pp.405-409.
-
- Meichun Hsu and Mike Howard, "Work-flow and Legacy Systems". Byte, July 1994,
- pp.109-116.
-
- Andrew Jones (1992). "Image and workflow automation for improved change
- control and cycle compression". Proc. OIS Document Management 92 (London,
- 1992), London: Meckler.
-
- Stef Joosten, Gaston Aussems, Matthijs Duitshof, Richard Huffmeijer, Erik
- Mulder (1994). WA-12: an Empirical Study about the Practice of Workflow
- Management, University of Twente, the Netherlands, July 1994.
-
- Mandy Lavery (1992). "A survey of workflow management software". Proc. OIS
- Document Management 92 (London, 1992), London: Meckler, pp.398-404.
-
- E. Lindholm (1992). "Building workflow bridges", Datamation, 38(12), pp.99-100
-
- E. Lindholm (1994). "Workflow through Notes", Datamation, 40(3), p.60
-
- Peter Lopes (1993). "Fine-Tuning Reengineering with Workflow Automation:
- Blueprint and Tool". Industrial Engineering, Aug. 1993, pp. 51-53.
-
- Ronni Marshak (1992). "Requirements for Workflow: What should we expect from
- the vendors?". Office Computing Report, 15(3): 3-8.
-
- Ronni Marshak (1992). "Requirements for Workflow Products", in Proceedings of
- Groupware 92, San Mateo, California: Morgan-Kaufmann, pp. 281-5.
-
- Thornton May (1994). "Know your work-flow tools". Byte, July 1994, pp.103-108.
-
- T. McCusker (1993). "Workflow takes on the enterprise". Datamation 39(23),
- p.88
-
-
- Ral Medina-Mora, Terry Winograd, Rodrigo Flores & Fernando Flores, "The
- Action Workflow Approach to Workflow Management Technology", Proc. of CSCW 92
- (ACM Conference on Computer-Supported Cooperative Work, Oct 1992, Toronto),
- pp. 281-288.
-
- Ovum Ltd (1992). "Introducing Workflow". Software World 23(3), p.13
-
- Ann Palermo and Scott McCready (1992). "Workflow Software: A Primer". Proc.
- Groupware 92 (San Jose, Calif., Aug. 1992). San Mateo, Calif.:
- Morgan-Kaufmann, pp.155-159.
-
- Alan Radding (1994). "Stopping the bottleneck with workflow analysis".
- InfoWorld, 31/1/94.
-
- Paula Rooney (1993). "Ad agency gets creative with workflow technology". PC
- Week, 20/9/93.
-
- K. Ryan (1993). "Notes adds workflow", Datamation, 39(11), p.92
-
- S. Sarin, K. Abbott & D.McCarthy, "A Process Model and System for Supporting
- Collaborative Work", Proc. COOCS 91 (ACM-SIGOIS Conference on Organizational
- Computing Systems), Nov. 1991, pp.213-224.
-
- Seybold (1993). "XSoft offer Workflow Management Software". Seybold Report on
- Publishing Systems, 22(12), March 1993.
-
- F.G. Shaftoe (1992). "Introducing image processing and workflow management at
- TSB: a radical approach". Proc. OIS Document Management 92 (London, 1992),
- London: Meckler, pp.290-294.
-
- Chris Staiti (1993). "Make Workflow Changes On The Fly". Datamation, 1 October
- 1993.
-
- K. Strehlo (1994). "A Standard for Workflow", Datamation, 40(1), p.7
-
- Martin Waldron (1992). "Achieving Quality Management through document
- control". Proc. OIS Document Management 92 (London, 1992), London: Meckler,
- pp.322-329. Scott Wallace (1994). "Working Smarter". Byte, July 1994, p.101.
-
- Russ Whales (1992). "From workflow automation to full case handling". Proc.
- OIS Document Management 92 (London, 1992), London: Meckler, pp.410-11.
-
- Tom White and Layna Fischer (eds.) (1994). New Tools for New Times: The
- Workflow Paradigm. Alameda, Calif.: Future Strategies. Workflow Management
- Coalition (1994a). From the Workflow Reference Model. Source: Speech by Nick
- Kingsbury at Groupware Europe 94.
-
- Workflow Management Coalition (1994b). Information Pack. Grenoble, France.
- July 1994.
-
-
- Papers and books on BPR
-
- NB A larger selection is to be found in the Bibliography for the Internet
- newsgroup "comp.groupware", Part IV, accessible via the WorldWide Web (Mosaic)
- at: http://www.cis.ohio-state.edu/hypertext/faq/usenet/comp-groupware-faq/
- bibliography4/faq.html
-
-
- P.W.G. Bots (1994). "Validity in dynamic modelling: a BPR case-study in public
- administration". Proc. TIMS XXXII (Anchorage, Alaska, June 1994).
-
- John Byrne (1993). "The horizontal corporation". Business Week, 20/12/93.
-
- CCTA (1994). BPR in the Public Sector: An overview of business process re-
- engineering. London: HMSO.
-
- James Champy (1994). "Time to re-engineer the manager". Financial Times,
- 14/1/94, p.17.
-
- Thomas Davenport and James Short (1990). "The New Industrial Engineering:
- Information Technology and Business Process Redesign". Sloan Management
- Review, Summer 1990.
-
- The Economist (1990). "Re-engineering Europe". The Economist 28/2/94, pp.67-8.
-
- Michael Hammer (1990). "Reengineering Work: Don't Automate, Obliterate".
- Harvard Business Review, July-August 1990.
-
- Michael Hammer and James Champy (1994). Reengineering the Corporation: A
- Manifesto for Business Revolution (updated paperback edition). New York:
- HarperBusiness.
-
- Nick Jackson (1993). "A toolkit for survival". Manufacturing Breakthrough,
- Nov/Dec 1993.
-
- Eddie Obeng and Stuart Crainer (1994). Making Re-engineering happen. London:
- Pitman Publishing.
-
- A.L. Scherr (1992). "A new approach to business processes". IBM System Journal
- 32(1): 80-98.
-
- J.W. vanMeel (1994). "Is experimental design difficult? Evaluation of the use
- of regression metamodels in a simulation case stud within the Amsterdam
- Municipal Police Force". Proc. TIMS XXXII (Anchorage, Alaska, June 1994).
-
- J.W. vanMeel (1994). "Business Reengineering for Crime Fighters: an outline of
- an integrated design approach". Proc. TIMS XXXII (Anchorage, Alaska, June
- 1994).
-
- A. Verbraeck (1994). "Animating Business Processes: Insight eases Change".
- Proc. TIMS XXXII (Anchorage, Alaska, June 1994).
-
-
- General Management Papers and Books
- Ewen Baird (1993). Organisational culture integration strategy: Scottish
- Mutual Assurance plc and Abbey National plc. MBA thesis, Loughborough
- University, England.
-
- Stafford Beer (1972). Brain of the Firm: the managerial cybernetics of
- organisation. London: Allen Lane.
-
- Stafford Beer (1975). "Fanfare for Effective Freedom: Cybernetic Praxis in
- Government", in Stafford Beer (1975), Platform for Change, London: John Wiley
- & Sons, pp. 423-451.
-
- Robert Boguslaw (1965). The New Utopians: A Study of System Design and Social
- Change. Englewood Cliffs, NJ: Prentice-Hall.
-
- W. Edwards Deming (1982). Out of the Crisis. Cambridge: Cambridge University
- Press.
-
- Geert Hofstede (1991). Cultures and Organisations: software of the mind.
- London: McGraw-Hill.
-
- H.K. Klein and Philip Kraft (1994). "Social Control and Social Contract in
- NetWORKing: Total Quality Management and the control of work in the United
- States". CSCW 2:89-108.
-
- Henry Mintzberg (1979). The Structuring of Organizations. Englewood Cliffs,
- New Jersey: Prentice-Hall.
-
- Tom Peters (1992). Liberation Management: Necessary Disorganisation for the
- Nanosecond Nineties. London: Macmillan.
-
- Tom Peters and Robert Waterman (1982). In Search of Excellence. New York:
- Harper and Row.
-
- D.S. Pugh, D.J. Hickson and C.R. Hinings (1969). "An Empirical Taxonomy of
- Structures of Work Organisations". Administrative Science Quarterly,
- 14:115-126.
-
- D.S. Pugh and D.J. Hickson (1989). Writers on Organizations (fourth edition).
- London: Penguin.
-
-
- Papers and books on CSCW and Office Information Systems
-
- Bob Anderson and Wes Sharrock (1993). "Can organisations afford knowledge?".
- CSCW 1:143-161. Liam Bannon (1994). "CSCW: Challenging Perspectives on Work
- and Technology". Unpublished paper.
-
- Liam Bannon (1993). "Use, Design and Evaluation: Steps towards an
- Integration". In Proc. of the Interdisciplinary Workshop on Design of CSCW and
- Groupware Systems, Sch>rding, Austria.
-
- Andrew Clement (1994). "Computing at Work: Empowering Action by 'Low-Level'
- Users". Communications of the ACM, 37(1): 52-63.
-
- Andrew Clement and C. Gotlieb (1987). "Evolution of an organisational
- interface: the new business department of a large insurance firm". ACM
- Transactions on Office Information Systems, 5(4): 328-339.
-
- Pelle Ehn (1989). Work-oriented design of computer artifacts: 2nd edition.
- Stockholm: Arbetslivscentrum.
-
- Clarence Ellis and Gary Nutt (1980). "Office Information Systems and Computer
- Science". ACM Computing Surveys, 12(1): 27-57.
-
- Elihu Gerson and Susan Leigh Star (1986). "Analyzing due process in the
- workflow". ACM Transactions on Office Information Systems, 4(3): 257-270.
-
- Jonathon Grudin (1993). "Interface". Communications of the ACM, 36(4):
- 112-119.
-
- Carl Hewitt (1986). "Offices are Open Systems". ACM Transactions on Office
- Information Systems, 4(3): 271-287.
-
- Edwin Hutchins and Tove Klausen (1990). "Distributed Cognition in an Airline
- Cockpit", in D. Middleton and Y. Engestrm (eds.) (1990), Communication and
- Cognition at Work, Cambridge: Cambridge University Press.
-
- Edwin Hutchins (1991). "Organizing work by adaptation". Organizational Science
- 2(1): 14-39.
-
- Marina Jirotka, Nigel Gilbert and Paul Luff (1992). "On the Social
- Organisations on Organisations". CSCW 1:95-118. David Kirkpatrick (1993).
- "Groupware goes boom". Fortune, 27/12/93.
-
- Bruno Latour (1992). "The missing masses: sociology of a few mundane
- artefacts", in W.E.Bijker & J.Law (eds) (1992), Shaping technology / building
- society: studies in sociotechnical change, Cambridge, Massachussets: MIT
- Press.
-
- John Law (ed.) (1991), A Sociology of Monsters: Essays on Power, Technology
- and Domination, London: Routledge, pp. 26-56.
-
- Thomas Malone (1983). "How do people organise their desks? Implications for
- the design of office information systems". ACM Transactions on Office
- Information Systems, 1(1):99-112.
-
- Yvonne Rogers and Judi Ellis (1994). "Distributed Cognition: an alternative
- framework for analysing and explaining collaborative working". To appear in
- Journal of Information Technology.
-
- Yvonne Rogers (1993). "Coordinating Computer-Mediated Work". CSCW 1:295-315.
-
- Yvonne Rogers (1994). "Exploring obstacles: integrating CSCW in evolving
- organisations". Proceedings of CSCW 94 (ACM conference on Computer-Supported
- Cooperative Work, North Carolina, Oct 1994).
-
- Lucy Suchman (1983). "Office Procedure as Practical Action: Models of Work and
- System Design". ACM Transactions on Office Information Systems, 1(4): 320-328.
-
- Lucy Suchman (1987). Plans and situated actions: the problem of human-machine
- communication. Cambridge: Cambridge University Press.
-
- Lucy Suchman (1994). "Do Categories Have Politics?: The language/action
- perspective reconsidered". CSCW 2:177-190.
-
- Terry Winograd (1994). "Categories, Disciplines, and Social Coordination".
- CSCW 2:191-7.
-
- Terry Winograd and Fernando Flores (1986). Understanding Computers and
- Cognition. Norwood, New Jersey: Ablex.
-
-
- WARIA Bibliography
- ------------------
- Date: Sun, 26 Mar 95 11:51:10 PST
- From: Layna Fischer <waria@gate.net>
-
- Book Title
- Author ISBN No. Our Retail Price
- _____________________________________________________________
- Advancing Business Concepts in a JAD Workshop Setting
- Anthony Crawford 0-13-146226-1 $40.00
-
- Agile Competitors and Virtual Organizations: Strategies for Enriching the Consumer
- Goldman, Steven, Nagel, Roger, Priess, Kenneth $35.00
-
- An Empirical Study about the Practice of Workflow Management (WA-12)
- Gaston Aussems, Matthijs Duitshof, R Stef Joosten $100.00
-
- Automating Business Process Reengineering
- Geogory A. Hansen 0-13-079179-2 $65.00
-
- Beyond Business Process Reengineering: Toward the Holonic Enterprise
- Patrick McHugh, Giorgio Merli and William A Wheeler 0-471-95087-4 34.95
-
- Break-Point and Beyond - Mastering the Future Today
- George Land and Beth Jarman 0-88730-547-4 $20.00
-
- Break-Through Process Redesign
- Charlene B. Adair/ Bruce A. Murray 0-8144-5150-0 $24.95
-
- Business Process Reengineering: Breakpoint Strategies for Market Dominance
- McHugh, Pendlebury, Wheeler, Johansson 0-471-93883-1 $34.95
-
- Business Re-engineering with Information Technology
- John J. Donovan 0-13-125907-5 $24.00
-
- Business Reengineering: The Survival Guide
- Dorine C. Andrews/Susan K. Stalick 0-13-014853-9 $34.95
-
- Computer Strategies for Reengineering the Organization
- Cheryl Currid & Company 1-55958-481-5 $24.95
-
- Conference Proceedings BIS' Business Process and Workflow Conference
- Orlando February 19-22, 1995 $295.00
- (Add $10 shipping to all North America destinations and $45 to overseas destinations)
-
- Conference Proceedings Workflow '94 Boston
- Layna Fischer 0-0640233-1-8 $55.00
-
- Conference Proceedings Workflow '94 San Jose
- Bob Bierman, The Conference Group 0-0640233-1-8 $85.00
-
- Conference Proceeding Groupware '94 Boston (limited inventory)
- David Coleman, The Conference Group $85.00
- (Add $5:00 extra shipping to all destinations)
-
- Conference Proceeding Groupware '94 San Jose (Limited Inventory)
- David Coleman, The Conference Group $135.00
- (Add $5:00 extra shipping to all destinations)
-
- Crossing the Chasm
- Geoffrey A. Moore 0-88730-519-9 $25.00
-
- Downsizing: Reshaping the Corporation for the Future (expanded and updated)
- Robert M. Tomasko 0-8144-7734-8 19.95
-
- Enterprise Working, Networking Together - Apart
- Ray Grenier and George Metes 1-55558-074-2 $39.95
- (Now Readily available again)
-
- Every Manager's Guide to Information Technology
- Peter Keen 0-87584-571-1 $21.95
-
- Every Manager's Guide to Business Processes
- Peter Keen 0-87584-575-4 $18.95
-
- Fusion; Integrating IE, CASE, and JAD:
- Dorine C. Andrews/Naomi S. Leventhal 0-13-325333-3 $52.00
-
- Future Tense
- Ian Morrison and Greg Schmid 0-688-12351-1 $27.50
-
- Groupware: Software for Computer-Support
- David Marca and Geoffrey Bock 0-818-526372 $70.00
- (Shipping - add $5.50 extra for all destinations)
-
- Innovate
- Schumann, Prestwood, Tong 0-07-055714-4 $24.95
-
- Jumping the Curve. Innovation and Strategic Choice in an Age of Transition
- Nicholas Imparato and Oren Harari 1-55542-705-7 $30.00
-
- Manufacturing 2000
- William L. Duncan 0-8144-02356-6 $32.95
-
- Mastering the Dynamics of Innovation
- James M. Utterback 0-87584-342-5 $24.95
-
- Navigating Through Change
- Harry Woodward 0-7863-0233-X $25.00
-
- New Tools for New Times: The Workflow Paradigm. The Impact of IT on Business Process
- Reengineering.
- Thomas E. White & Layna Fischer 0-9640233-0-X $29.95
-
- Paradigm Shift
- Don Tapscott/Art Caston 0-07062-8-57-2 $24.95
-
- Process Innovation
- Thomas H. Davenport 0-87584-366-2 $29.95
-
- Process Product Watch: Indepth Quarterly Reports on BPR products, tools and workflow
- vendors.
- Derek Miers, Enix Limited $235 per quarter or $795 per annual subscription.
-
- Re-Engineering Your Business
- Daniel C. Morris / Joel S. Brandon 0-070-431795 $19.95
-
- Reengineering
- Daniel Hunt 0-939246-33-3 $27.50
-
- Reengineering the Corporation (softcover)
- Michael Hammer & James Champy 0-88730-6-87X $13.00
-
- Reengineering ToolKit
- Cheryl Currid & Company 1-55958-504-8 $29.95
-
- ReThinking the Corporation,
- Robert M. Tomasko 0-8144-5022-9 $27.95
-
- Shared Minds
- Michael Schrage 0-394-56587-8 $24.00
-
- Successful Reengineering
- Daniel P. Petrozzo/ John C. Stepper 0-442-01722-7 $27.95
-
- Techno Trends
- Daniel Burrus with Roger Gittines 0-88730-627-6 $25.00
-
- Technologyy for Teams
- Susanna Opper/ Henry Fersko-Weiss 0-442-23928-9 $39.25
-
- The 1995 Guide to Workflow Software: A Visual Comparison of Today's Leading Products
- BIS Strategic Decisions $350.00
-
- The Age of Paradox
- Charles Handy 0-87584-425-1 $22.50
-
- The Fifth Discipline: The Art and Practice of Learning Organizations
- Peter Senge 0-38526-095-4 $33:00 (Hardcover)
- $22.50 (Softcover avail. Nov 30)
-
- The Fifth Discipline Fieldbook: Strategies for Building a Learning Organization
- Peter Senge 1-85788-060-9 $35:00
-
- The Learning Imperative
- Robert Howard/Robert D. Haas 0-87584-432-4 $29.95
-
- The Reengineering Handbook: Step by Step Guide to Business Transformation
- Raymond Manganelli/Mark M. Klein 0-8144-0236-4 $32.95
-
- The TQM Trilogy: Using ISO 9000, The Deming Prize and The Baldridge Award to establish
- a System for Total Quality Management
- Francis X. Mahoney/Carl G. Thor 0-8144-5105-5 $32.95
-
- The Virtual Corporation
- William H. Davidow/Michael S. Malone 0-88730-657-8 $13.00
-
- The Workflow CD-ROM Sampler
- Nina Burns, Creative Networks $99.00
-
- The Email and Groupware Industry CD-ROM Sampler
- Nina Burns, Creative Networks $99.00
-
- The Email and Groupware Industry CD-ROM Sampler
- Nina Burns, Creative Networks $99.00
-
- Understanding Computers and Cognition: A New Foundation for Design
- Terry Winograd / Fernando Flores 0-201-11297-3 $18.95
-
- Workflow Buyers' Guide 1994: Make Technology Decisions that Enable Your Business
- Strategy
- Creative Networks $195.00
-
- Work Teams That Work
- Anthony R. Motebello 0-9636268-1-7 $24.95
-
- Workflow Imperative
- Thomas M. Koulopoulos 1-884277-04-7 $69.00
- ____________________________________________________________________
-
- WARIA Bookstore
- Supplied by Future Strategies Inc. Book Division
- 3640 N. Federal Highway, Lighthouse Point, FL 33064
- 305-782-3376 or fax 305-782-6365
-
- (If you're interested in joining WARIA, email waria@gate.net or snailmail/fax Layna
- Fischer, WARIA Chair, at Future Strategies Inc. - address above - supplying your full
- snailmail (regular street) address. No fee to join, lots to gain.)
-
- ==
- Layna Fischer, chair waria@gate.net
- Workflow And Reengineering International Association (WARIA)
- c/o Future Strategies Inc.
- 3640 N. Federal Highway, Lighthouse Point, FL 33064 USA
- tel:305-782-3376 fax: 305-782-6365
- *Ask me about 1-800-GROUPWARE, the new international Fax -0n-Demand database of
- groupware, workflow/bpr products, tools and services. On line May '95. Free service
- for users.*
-
-
- Chaos or Strudel
- ----------------
- From: pmj@ux1.cso.uiuc.edu (Patricia M. Jones)
- Newsgroups: comp.groupware
- Subject: Re: Chaos or Strudel ?
- Date: 14 Oct 1994 21:14:15 GMT
-
- shah@bga.com (Snehanshu Shah) writes:
- >Has anybody heard of workflow/groupware tools called Chaos or
- >Strudel ? I believe these are university tools.
-
- two papers that are reprinted in David Marca and Geoffrey Bock
- (eds), Groupware: Software for computer-supported cooperative work,
- 1992, IEEE Press are:
-
- DeCindio, F., DeMichelis, G. and Simone, C. (1988). The
- communication discipline of CHAOS. Concurrency and Nets,
- pp. 115-139. Springer-Verlag.
-
- (this group is from the University of Milan and
- there is another paper on CHAOS in Proc. CSCW 1986)
-
- Shepherd, A., Mayer, N. and Kuchinsky, A. (1990). Strudel-
- An extensible electronic conversation toolkit. Proc. CSCW,
- 1990, pp. 93-104.
-
- (this group is from Hewlett-Packard)
- --
- Dr. P. M. Jones, University of Illinois, p-jones5@uiuc.edu
- Department of Mechanical and Industrial Engineering
- 1206 W. Green St. Urbana IL 61801
- VOICE: 217-333-3938 FAX:217-244-6534
-
-
- ================================================================
-
-
- David S. Stodolsky Euromath Center University of Copenhagen
- david@euromath.dk Tel.: +45 38 33 03 30 Fax: +45 38 33 88 80 (C)
-