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- This collection was selected from the "Weird Reference Questions"
- thread that ran on LIBSUP-L, the Library Paraprofessionals Listserv
- in July 1997. Names and locations have been deleted partly because it
- was a lot easier to do it that way and partly to protect the
- reputations of all concerned. All of these situations are real and
- some of them were mighty embarrassing. Enjoy!
-
- Part 1: Actual reference queries reported by American and Canadian library
- reference desk workers of various levels.
-
- "Do you have books here?"
-
- "Do you have a list of all the books written in the English language?"
-
- "Do you have a list of all the books I've ever read?"
-
- "I'm looking for Robert James Waller's book, Waltzing through Grand Rapids."
- (Actual title wanted: "Slow Waltz in Cedar Bend.")
-
- "Where is the reference desk?" This was asked of a person sitting at a desk
- who had a sign hanging above her head. The sign said "REFERENCE DESK"!
-
- "I was here about three weeks ago looking at a cookbook that cost $39.95. Do
- you know which one it is?"
-
- "Which outlets in the library are appropriate for my hairdryer?"
-
- "Can you tell me why so many famous Civil War battles were fought on
- National Park Sites?"
-
- "Do you have any books with photographs of dinosaurs?"
-
- "I need a color photograph of George Washington [Christopher Columbus, King
- Arthur, Moses, Socrates, etc.]"
-
- "I need a photocopy of Booker T. Washington's birth certificate."
-
- "I need to find out Ibid's first name for my bibliography."
-
- "Why don't you have any books by Ibid? He's written a lot of important stuff."
-
- "I'm looking for information on carpal tunnel syndrome. I think I'm having
- trouble with it in my neck."
-
- "Is the basement upstairs?" (Asked at First Floor Reference Desk)
-
- "I am looking for a list of laws that I can break that would send me back to
- jail for a couple of months."
-
- ===
-
- Part 2: Actual Reference Interviews reported by American and Canadian library
- reference desk workers of various levels.
-
- Patron: "I'm looking for a book."
- Mental answer 1: "Well, you're in the right place."
- Mental answer 2: "Here's one." (Hand over nearest volume.)
- Audible answer : "Can you be a little more specific?"
-
- ===
-
- Patron: "I got a quote from a book I turned in last week but I forgot to
- write down the author and title. It's big and red and I found it on the top
- shelf. Can you find it for me?"
-
- Mental answer: "Books classified by color are shelved downstairs in the
- [non-existent] third sub-basement."
-
- Audible answer: "What were you looking for when you found the book the first
- time?"
-
- =====
- In an art library:
- Patron: Do you have any books on Art?
- Ref: Yes. Did you have a certain artist in mind, or a period or style in
- mind?
- Patron: No.
- Ref: I guess you'll have to look through our 120,000 books and see if you
- find anything.
- Patron: OK.
-
- =====
-
- Patron: "Do you have anything good to read?"
- Reference person getting her audible and mental answers mixed up:
- "No, ma'am. I'm afraid we have 75,000 books, and they're all duds."
-
- =====
-
- Telephone patron: Do you have books on leaves?
- Library worker: Nope, we keep them on shelves.
- (She then hung up. Can you tell she's not too fond of Reference duty?)
-
- =====
-
- Caller: "I have a painting by Vincent Van Gogh. It's all blue with swirly
- stars on it. Can you tell me where I can get it appraised?"
- Ref: "Sir, does it say 'Metropolitan Museum of Art' on the bottom? It
- does? Well, what you have there is a poster that they sell in the gift shop.
- I think they're about $10.00."
-
- =====
-
- Patron: "I am looking for a globe of the earth.
- Ref: "We have a table-top model over here."
- Patron: "No, that's not good enough. Don't you have a life size?"
- Ref (after a short pause): "Yes, but it's in use right now!"
-
-
-