DP Tool Club 11/CD_ASCQ_11_0294.iso/maj/2095/helpme.doc

Text File | 1993-06-19 | 6KB | 106 lines

    TROUBLESHOOTING PC-PROOF

    If you have a problem or a question, please read this section before
    contacting Intellect Systems.

    WHEN I RUN PC-PROOF ON MY LAPTOP, SOME OF THE MENUS AND DIALOG BOXES
    ARE HARD TO READ.  CAN THE COLORS BE CHANGED?

    If you are using an LCD or monochrome screen, you can use a black and
    white screen color set by selecting 'Use LCD color set' under the
    'Options' menu. You can also change the colors in the "Color Options"
    menu.

    I CANNOT RUN PC-PROOF. WHEN I TRY TO START PC-PROOF, IT HANGS MY MACHINE.

    Check if you have a good copy of PC-Proof.  Try to load PC-Proof on
    another machine.  Go to a computer store if you don't have access to
    another computer.  If you can't get PC-Proof to run on any machine,
    then your copy of PC-Proof is defective.  Get another copy of PC-Proof
    and try again.  If PC-Proof won't work on just your machine, then you
    may be using an incompatible utility or driver.  Old mouse drivers can
    hang PC-Proof on startup.  The latest version of the Microsoft mouse
    driver is 8.2.  Try to use the latest mouse driver.  If PC-Proof still
    won't work, then boot your machine from a plain DOS disk (no
    autoexec.bat or config.sys file).  If PC-Proof runs, then one of the
    programs in your startup files is incompatible with PC-Proof.
    Eliminate programs from your autoexec.bat and config.sys files one at a
    time, until you find the incompatible program.  Please report any
    incompatible programs and drivers to Intellect Systems.  If you find
    that the program crashes or behaves in an unusual manner when you go
    through a particular sequence of events, then you may have detected a
    defect in the program.  The first person to report a defect will be
    eligible to receive a registered copy of PC-Proof with the correction.

    THE TSR FEATURE DOES NOT WORK. WHAT CAN I DO?

    You can try to eliminate the other programs running on your computer
    by clearing out your autoexec.bat and config.sys files (as outlined
    above). If it still doesn't work, you can try to turn off the XMS
    and EMS memory options.  Make sure that you have enough memory to
    use the TSR feature.  If this doesn't work, then your program is
    incompatible with the TSR feature.  Please report any incompatibilites
    to Intellect Systems.

    THE PROGRAM SAYS THAT I NEED TO WAIT FOR ANOTHER USER TO QUIT
    USING PC-PROOF. WHAT IS HAPPENING?

    PC-Proof will only allow a limited number of users to access the
    program at the same time.  You can increase the number of users by
    calling Intellect Systems and requesting additional network user
    licenses.  If you are certain that no one else is currently using
    PC-Proof and you are still getting this message, then the network
    tracking files need resetting.  To reset PC-Proof, run the batch file
    RESET.BAT, which is included with the program.  You should make sure
    that everyone who uses PC-Proof, quits the program normally.  If
    someone quits PC-Proof by just turning off their machine or their
    machine crashes, this will cause the network tracking files to become
    unsychronized.

    WHERE ARE MY CONFIGURATION FILES BEING WRITTEN TO? HOW DO I
    USE THE SAMPLE CONFIGURATION FILES.

    It is important to remember that when you use the "Save Options"
    command, your new configuration file is normally saved in the same
    directory that you started PC-Proof in.  For example, if you started
    PC-Proof from your C:\USR\MIKE directory, your new configuration file
    will be stored in this directory.  If you use "Retrieve Options", only
    the configurations files in C:\USR\MIKE will be displayed.  If you want
    to use the sample configuration files, you will need to type in the
    directory where PC-Proof is installed.  For example, you could type
    C:\PCPROOF in the Retrieve Options dialog box.  The configuration files
    found in C:\PCPROOF will then be displayed.  If all else fails, you can
    reset your configuration by deleting the file PCPROOF.FIL from your
    personal directories.  You can also install the program from the
    original disks.

    THE CHANGES I MADE IN THE DOCUMENT DON'T SHOW UP WHEN I LOOK
    AT THE FILE? WHAT HAPPENED TO MY CHANGES?

    First, you can only modify your original file if you are using either a
    WordPerfect, PC-Write or a pure ASCII file.  If you are using any other
    file format, your changes will not be written to the original file.

    I GET A DISK ACCESS ERROR WHILE USING PC-PROOF.  WHAT DOES THIS MEAN?

    This usually means that you cannot write to the disk that you are
    using.  Check if you have ample disk space.

    HOW CAN I RUN PC-PROOF FROM ANY DIRECTORY?

    You can run PC-Proof from any directory by including the PC-Proof
    installation directory in your DOS Path statement.

    WHEN I RUN PC-PROOF, IT SAYS THAT THERE IS NOT ENOUGH MEMORY.  HOW DO I
    GET MORE MEMORY?

    PC-Proof requires a minimum of 277K of main memory to run.  Use CHKDSK
    to see how much memory is available.  Check if you can remove any TSR
    programs that are loaded on your system.

               If you cannot resolve the problem, write to:
            Intellect Systems, P.O. Box 58213, Renton, WA 98058
   Send EMAIL to: CompuServe 72630,3457, Internet [e-mail]
 If you cannot wait for a written reply, call [phone] M-F 10AM-4PM PST