DP Tool Club 31/CDASC_31_1996_juillet_aout.iso/vrac/3dpinbl.zip/3DPINBL.TXT

INI File | 1996-05-14 | 46KB | 1,356 lines

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Sierra Technical Support FAX: [phone]

PO Box 85006 BBS: [phone]

Bellevue, WA 98015-8506 EMail: [e-mail]

Phone: [phone] FTP/Telnet: bbs.sierra.com

3-D Ultra Pinball

Troubleshooting Guide

revised 10/10/95

Sierra Technical Support provides this documentation as a reference to
Sierra customers using Sierra software products. Sierra Technical Support
makes reasonable efforts to ensure that the information contained in this
documentation is accurate. However, Sierra makes no warranty, either
express or implied, as to the accuracy, effectiveness, or completeness of
the information contained in this documentation.

Sierra On-Line, Inc. does not warranty or promise that the information
herein will work with any or all computer systems. Sierra does not assume
any liability, either incidental or consequential, for the use of the
information herein, including any and all damage to or lost use of computer
hardware or software products, loss of warranties, or lost data by the
customer or any third party. No oral or written information or advice given
by Sierra, its employees, distributors, dealer or agents shall change the
restriction of liability or create any new warranties. In no case shall
Sierra's liability exceed the purchase price of the Sierra software
product.

TABLE OF CONTENTS

SECTION 1 - HARDWARE REQUIREMENTS

SECTION 2 - INSTALLATION PROCEDURES

SECTION 3 - COMMON INSTALLATION PROBLEMS

SECTION 4 - COMMON GAME PROBLEMS

SECTION 5 - TROUBLESHOOTING GENERAL PROTECTION FAULTS

SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES

SECTION 7 - WINDOWS 95 BOOT DISK INSTRUCTIONS

SECTION 8 - WINDOWS 3.1 BOOT DISK INSTRUCTIONS

SECTION 9 - IF YOU STILL HAVE PROBLEMS

SECTION 1 - HARDWARE REQUIREMENTS

REQUIRED

486DX33

4 MB RAM (Windows 3.1), 3700k Free

8 MB RAM (Windows 95) 7168k Free

Double Speed CD ROM drive

100k Hard drive Space

Windows 3.1 or higher

640 by 480, 256 color display, 300 pixels/second

RECOMMENDED FOR BEST PERFORMANCE

486DX2 or faster

8MB RAM

SECTION 2 - INSTALLATION PROCEDURES

Windows 95 Installation

Insert the CD into your CD ROM drive. Wait about 10 seconds, and Ultra
Pinball should prompt you with a message: "Ultra Pinball has not been
installed yet. Would you like to install it now?" Select Yes.

You can also install the program by clicking on Start, then Run..., then
typing in D:\SETUP.EXE and clicking OK. (If your CD ROM drive is a letter
other than D, substitute the appropriate drive letter.).

Once you are in the Installation program, select Test Hardware to see if
your computer and its present configuration will be sufficient to play the
game. If your system passes the Hardware Test, click on the Main Menu
button, then click on Install.

Windows 3.1 Installation

Insert the CD into your CD ROM drive. From the Program Manager menu bar,
select File, then Run. In the Command Line Box, type in D:\SETUP.EXE and
click on OK or press Enter. If your CD-ROM drive is a drive other than D,
substitute the appropriate drive letter.

SECTION 3 - COMMON INSTALLATION PROBLEMS

Windows 95

Problem: Your computer fails the Sound Card test; you cannot hear the voice
and fanfare in the Wave and MIDI tests.

Solution: Your sound card may be incorrectly configured for DAC (Audio) or
your sound card drivers may not be properly installed or configured for
Windows 95.

Make sure your speakers are turned on and run the Windows mixer program for
your sound card so you can increase its volume levels for MIDI (music) and
DAC (Audio). You should consult your sound card documentation or the
manufacturer for information regarding the correct configuration of your
sound card in Windows 95.

Problem: Your computer fails the Display test because you are not running
in 256 colors, or your video card does not meet the Pixels-per-second
second Speed requirement for the game.

Solution: First make sure you are running Windows in 256 colors. Even
though your monitor and video card may be capable of displaying 256 colors,
Windows may not be set up to use this resolution. Click on the Start
button, select Settings, then Control Panel. Double-click the Display icon.
You will see four tabs: Background, Screen Saver, Appearance, and Settings.
Click on Settings. In the box under Color Palette, it should say 256 Color.
If it does not, click on the down arrow next to the window to view a list
of choices, and select the one that says 256 Color. You will also notice a
slider bar under Desktop Area for adjusting resolution from 640 by 480
pixels (the lowest setting) upwards. If your video card failed the initial
speed test, try adjusting the resolution to 640 by 480 pixels. This will
decrease the screen resolution but may improve the speed of your video
card.

Problem: Your computer fails the Memory test; you get a message stating you
do not have enough memory to run Ultra Pinball.

Solution: 3-D Ultra Pinball requires a computer with a minimum of 8 MB
(8192k) of RAM to run, of which 7168k must be free. To free up memory in
Windows 95, close any and all Windows programs (including screen savers,
wallpaper, virus detection programs, shell programs like Norton Desktop or
Packard Bell Navigator, etc.) that may be running. On your Taskbar,
right-click on the program tab for the program you wish to shut down, and
select Close. Then run Pinball's Setup program again and try the memory
test. If your system still fails the test, consult the boot disk
instructions at the end of this document and create a Windows 95 boot disk
for your system. Then boot up with the boot disk, disable any and all other
Windows programs, and start the Setup/Install program again. These steps
should give you enough memory to run the program.

Windows 3.1

Problem: Your computer fails the Sound Card test; you cannot hear the voice
and fanfare in the Wave and MIDI tests.

Solution: Your sound card may be incorrectly configured for Windows 3.1, or
your drivers may not be installed properly. Make sure your speakers are
turned on and run the Windows mixer program for your sound card so you can
increase its volume levels for MIDI (music) and DAC (Audio). Additionally,
make sure you have these drivers listed in the Drivers section of your
Control Panel: Timer, MCI Midi Sequencer, MCI Sound, MCI Midi Sequencer,
and MCI CD Audio. In addition to these drivers you should have several
drivers specific to your sound card. Check your sound card documentation
for the exact names of these drivers.

Problem: Your computer fails the Display test because you are not running
in 256 colors, or your video card does not meet the Pixels-per-second
second Speed requirement for the game.

Solution: First make sure you are running Windows in 256 colors. Even
though your monitor and video card may be capable of displaying 256 colors,
Windows may not be set up to use this resolution.

If you've never changed your video display settings in Windows 3.1 before,
or if you are not familiar with the brand and type of video card installed
in your system, then we recommend contacting your system manufacturer or
your video card manufacturer for assistance with changing your Windows
video display driver. The steps below are generic and may not necessarily
apply to your particular video card.

From the Program Manager double-click the Main program group icon, then
select Windows Setup. You will see a dialog box with "Display" "Keyboard",
"Mouse", and "Network". Click on Options, then select Change System
Settings. You will see another dialog box, similar to the previous one.
Click on the down arrow to the right of "Display" to view a list of video
drivers available to you. Use the scroll bar to scroll up and down the list
of drivers. Select a 256 color driver appropriate for your video card. If
you are installing the driver from floppy disks or some other source,
choose "Other Display", and you will be instructed to type a path to the
driver, or to insert the disk with the drivers into your floppy drive.

Again, if you have any problems changing your video driver and need more
information, consult your Windows documentation, or contact the hardware or
video card manufacturer. Additionally, if you do not seem to have the
appropriate video drivers available to you, you will need to contact the
hardware or video card manufacturer to obtain them.

Problem: Your computer fails the Memory test; you get a message stating you
do not have enough memory to run Ultra Pinball.

Solution: Ultra Pinball requires a machine with a minimum of 4 MB (4096k)
of RAM to run if you are using Windows 3.1, and of that 4 MB at least 3700k
must be free. To free up memory in Windows, close any and all Windows
programs (including screen savers, wallpaper, virus detection programs,
shell programs like Norton Desktop or Packard Bell Navigator, etc.) that
may be running. Press CTRL+ESC to bring up the task list. Highlight any and
all programs other than Program Manager and click on the End Task button..
Then run the Setup program again and try the memory test. If your system
still fails the test, consult the boot disk instructions at the end of this
document and create a boot disk for your system. Start your computer using
the boot disk, disable any and all other Windows programs, and start the
Setup/Install program again.

SECTION 4 -- COMMON GAME PROBLEMS

Problem: Ball movement is jerky or choppy.

Solution: This indicates that you need to free up more memory, or you may
need to lower the resolution or color depth of the video display in which
you are running Windows. Create a boot disk using the instructions in
Section 7 or 8 to maximize available memory for Windows, and set your
display to a 640 by 480, 256 color display. See the instructions in Section
3 - Common Installation Problems for assistance with changing the video
display.

Problem: You get a number of horizontal lines across the screen.

Solution: This can be caused by running the game in High Color (32,000+
colors) or True Color (16.7 Million colors). The game works best on a
system configured for 256 colors. Consult the steps for changing your video
display given in Section 3 - Common Installation Problems.

Problem: Game will not start and displays an error message indicating an
improper WIN32S installation.

Solution: First, delete the directory C:\WINDOWS\SYSTEM\WIN32S. Make sure
you ONLY delete the WIN32S directory. Do not delete the other directories!
Then, at the C:\WINDOWS\SYSTEM prompt, type REN W32SYS.DLL W32SYS.OLD to
rename the WIN32S file. Reinstall the game. This should install WIN32S
correctly on your system and prevent the error message from occurring when
you restart the game. You should also make sure that the following line is
in your SYSTEM.INI file:

DEVICE=C:\WINDOWS\SYSTEM\WIN32S\W32S.386

SECTION 5 -- TROUBLESHOOTING GENERAL PROTECTION FAULTS

A General Protection Fault (GPF) is a generic Windows error message than
can occur in any Windows program. Insufficient memory, conflicts between
two or more drivers or programs, or corrupted files can all contribute to
GPFs. This section is broken into three sub-sections. The first are steps
that apply to both Windows 3.1 and Windows 95. The next two sections give
steps specific to Windows 3.1 and Windows 95, respectively.

Windows 3.1 and Windows 95

1) Create a Windows 3.1 or Windows 95 boot disk. See Sections 7 or 8 for
boot disk instructions.

2) Disable any and all other Windows programs (if any) that are running
prior to starting the game. This includes all screen savers, wallpaper,
etc.

3) Set your Video Display to 640 by 480, 256 colors. (Consult the steps
given for changing display settings in Section 2 - Common Installation
Problems.)

Windows 3.1 Only

1) Run the DOS SCANDISK or CHKDSK /F command on the hard drive. Correct any
hard drive errors (if any are found), then delete the game and re-install
it.

2) Contact your video card manufacturer or computer dealer to obtain video
driver updates. Outdated video drivers are a common cause of GPFs. You can
also use the generic Microsoft Windows SVGA 256 color video. These drivers
can be downloaded from CompuServe (GO SIERRA), America On-Line (KEYWORD
SIERRA), or the Sierra BBS at 206-644-0112. Look for the file SVGA.ZIP or
SVGA.EXE.

3) Check your Swap file (also called Virtual Memory) size. From Program
Manager, Double-click on Main, then on Control Panel, then on the 386
Enhanced icon. Click on Virtual Memory, then on Change. We recommend
setting up an 8 MB, permanent swap file. NOTE: A swap file cannot be
established on a compressed drive! Restart Windows for the swap file
changes to take effect.

Windows 95 Only

1) Run SCANDISK on your hard drive by clicking Start, then Programs,
Accessories, System Tools, Scandisk. Let Scandisk correct any errors, then
delete the game and re-install it.

2) Disable Video Acceleration. Click on Start, then Settings, Control
Panel. Double-click the System icon, choose Performance, then Graphics. You
should see a slider bar labeled Hardware Acceleration. Lower the bar a
notch (slide it to the left), then restart Windows when you are prompted
and run the game again. Continue doing this until you cannot lower the bar
any more or the problem is corrected. If this corrects the problem, you
should contact your video card manufacturer to obtain updated video
drivers.

3) Free up memory by lowering your CD ROM Supplemental Cache Size. From
Control Panel, click on System, then Performance, File System. Click on the
tab for CD ROM. Adjust the slider bar for Supplemental Cache Size from
"Large" to "Small", then click on OK.

SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES

Windows 3.1

In Windows 3.1, the SoundBlaster 16, Pro Audio Spectrum 16, and compatibles
support "Extended FM" in Windows. SoundBlaster Pro, SoundBlaster 2.0 and
compatibles, use "Base FM" in Windows. The Extended and Base FM settings
are defined in the MIDI Mapper. If your MIDI Mapper is configured
incorrectly, you may hear just music and no voice, or vice versa. The
following MIDI Mapper instructions cover the most common types of sound
card setups. If you are using a sound card that is not listed here, please
consult your sound card documentation for the correct MIDI Mapper setup.

SoundBlaster 16, ProAudio Spectrum 16 and compatibles: Click on Main, then
Control Panel and then on MIDI Mapper. If you have an option called
Extended FM or something similar, choose it. Close MIDI Mapper and run
Mixed-Up Mother Goose. If you don't have this option, you will need to make
a new MIDI Mapper setup. From the MIDI Mapper screen, click on New. Enter a
name such as "Extended FM" and then hit OK. You will be at a screen with
four columns and 16 rows. Click on the word None in the 3rd column and the
1st row. Now click on the small arrow that appears on the right of this
box. Choose the FM choice or Synthesizer choice. Do this for ports 1
through 9. Then, make sure that the SRC Channel values match the Dest
Channel values (i.e. if the SRC Channel is 10, the Dest Channel should be
10). If they are different, change the Dest Channel to match the SRC
Channel by clicking in the Dest Channel box and changing its value. Click
on OK and close out the MIDI Mapper. The music and voices should now play
correctly in Mixed-Up Mother Goose. For further information on the correct
MIDI Mapper configuration for your sound card, please contact your sound
card manufacturer.

SoundBlaster Pro and compatibles: Click on Main, then Control Panel and
then on MIDI Mapper. If you have an option called Basic FM or something
similar, choose it. Close MIDI Mapper and run Mixed-Up Mother Goose. If you
don't have a Basic FM option you will need to make a new setup. From the
MIDI Mapper screen, click on New. Enter a name such as "Basic FM" and then
hit OK. You will be at a screen with four columns and 16 rows. Click on the
word None in the 3rd column and the 13th row. Now click on the small arrow
that appears on the right of this box. Choose the FM choice or Synthesizer
choice. Do this for ports 13, 14 , 15, and 16. Click on OK and close out
the MIDI Mapper. The music and voices should now play correctly in Mixed-Up
Mother Goose. For further information on the correct MIDI Mapper
configuration for your sound card, please contact your sound card
manufacturer.

Problem: Starting the game gives you a "Waveout Open" or "Waveout Prepare
Header" error message.

Solution: The Windows error message you are receiving indicates that your
sound card is in use by another program. This is occasionally caused by
another sound program taking control in Windows and not sharing the sound
card properly. Programs like Icon Hear It, Wired for Sound or Packard Bell
Navigator can cause this type of problem. Some screen savers like After
Dark will also access the sound card directly instead of using Windows to
produce sounds. You should disable all programs of this type before playing
the game.

Problem: Using a Pro Audio Spectrum 16, the speech and other digitized
sounds are full of static.

Solution: This is caused by using the DMA 3 (the 8-bit DMA) for the Pro
Audio portion of the sound card. Change to DMA 5 or 7 (16-bit DMAs) and the
static should go away.

Problem: You hear no sound during the game

Solution: Check to make sure your MIDI Mapper is set up correctly. The
beginning paragraphs of this section give instructions for setting up the
MIDI Mapper for different sound cards. You should also make sure that your
sound card drivers in the Driver section of Control Panel are installed
correctly. If any of the needed drivers are missing from your system, you
may not hear sound. The following drivers are included with Windows 3.1 and
should be present in the Drivers section of Control Panel:

MIDI Mapper

Timer

[MCI] MIDI Sequencer

[MCI] Sound

If you are missing any of these drivers, they can be installed by choosing
the Add button in the Drivers window and installing them off of your
Microsoft Windows Installation disks. In addition to these standard Windows
drivers, there should be two or three sound card-specific drivers. These
drivers should have the name of your sound card in their title. If these
are missing, you will need to reinstall the sound card drivers off of the
sound card installation disks. To check and see if the drivers are
installed correctly, open the Media Player in the Accessories group. Choose
Device from the menu, and in the list that pops down, you should see at
least a MIDI Sequencer and Sound listing. If they are not in the list, even
after reinstalling the [MCI] drivers, your drivers are still not installed
correctly and you should contact your sound card manufacturer for
additional help.

If you are still experiencing sound problems, you may need to update your
sound drivers. If you do not have the current Windows drivers for your
sound device, you may need to contact the manufacturer of your sound device
or your local hardware supplier for an updated set of sound drivers. Check
your Windows documentation or your sound device documentation for full
instructions on updating your sound drivers.

Windows 95

To make sure that your sound card is configured correctly in Windows 95,
check the Audio and MIDI settings in the Multimedia section of Control
Panel. The Audio setting defines what driver will be used to produce
digitized sound (DAC). Speech and sound effects in a game are usually DAC
sounds. The MIDI setting indicates what driver is being used for music
playback. The following examples are for the SoundBlaster 16:

AUDIO: SB16 Wave Out

MIDI: MIDI for Internal OPL2/OPL3 FM Synthesis

The names of the Audio and MIDI drivers will vary, depending on your sound
card. However, they should be similar to these SoundBlaster 16 drivers. For
complete information (including driver names and installation instructions)
on Windows 95 drivers for your sound card, contact your sound card
manufacturer.

Problem: You hear no sound during the game

Solution: This usually occurs when your sound card's Windows 95 drivers are
not installed correctly. See the above paragraphs for information on
checking your Windows 95 sound card drivers.

SECTION 7 - WINDOWS 95 BOOT DISK INSTRUCTIONS

STEP 1

FORMATTING THE DISK

To make a boot disk, you must system format a high density diskette in the
A: drive. This procedure will transfer the "system files" to the disk and
allow the computer to boot up correctly. The disk must be in the A: drive;
the computer will not boot from the B: drive.

To format a disk in Windows 95, put the disk in the drive, open My
Computer, then right click on the A: icon. From the pop-up menu, select
Format. Under "Format type" select Full; under "Other options", choose Copy
system files. Click on Start.

After the disk is formatted, you must copy the MSDOS.SYS file from the hard
drive to the floppy disk. To do this, leave the floppy disk in the drive,
open Windows Explorer and find the MSDOS.SYS file in the root of the C:
drive. Right click on the file, then select Send to from the pop-up menu.
Send the file to the A: drive.

NOTE: If you don't see the MSDOS.SYS file in Explorer, the file is hidden.
To make the file visible, select View, Options, then Show all files. If you
do not wish the hidden files to remain visible, you can hide them again
after you've made the boot disk by choosing View, Options, Hide files of
this type.

STEP 2

LOCATING THE CD ROM DEVICE DRIVER

The CD ROM drive requires a device driver loaded in the CONFIG.SYS file.
This driver must be loaded correctly or you will be unable to access your
CD ROM drive. To make sure that the device driver loads correctly on the
boot disk, look at the CONFIG.SYS on the hard drive and copy the driver
line from there. To display the CONFIG.SYS, click on the Start button, then
choose Run. In the command line, type SYSEDIT. The SYSEDIT window will
appear. Click on the CONFIG.SYS title bar to display the CONFIG.SYS file.
Look for the line that loads the CD ROM device driver. The line should look
something like this:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

DEVICEHIGH /L:14652 =C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

The device driver in your CONFIG.SYS may differ slightly from those listed
above. Carefully write down the line for use in your boot disk.

If you have a SCSI CD ROM drive, there may be an additional driver in your
CONFIG.SYS that must be loaded for the CD ROM device drivers to load
correctly. Check your CD drive documentation for more information.

NOTE: If you cannot find your CD ROM driver in the CONFIG.SYS file, you may
need to look in the CONFIG.DOS file. To access this file, choose Start,
Run, then type NOTEPAD C:\CONFIG.DOS. If you still cannot locate the
driver, check your CD ROM drive documentation or contact the drive's
manufacturer.

STEP 3

LOCATING THE MSCDEX CD ROM EXTENSION (Optional - See Note below)

NOTE: If your CD ROM drive has native 32-bit Windows 95 drivers, you will
NOT need to load MSCDEX.EXE on your boot disk. If you are unable to access
your CD ROM drive if MSCDEX is not loaded, contact your system manufacturer
or CD ROM drive manufacturer for Windows 95 CD ROM drivers. In the
meantime, you can use these instructions to load MSCDEX in the AUTOEXEC.BAT
file on your boot disk.

In addition to the CD ROM device driver in the CONFIG.SYS, your CD ROM
drive requires MSCDEX, the Microsoft extension for CD ROM drives. If this
extension is not loaded correctly in the AUTOEXEC.BAT, you will be unable
to access your CD ROM drive. To make sure that MSCDEX loads correctly on
the boot disk, use SYSEDIT to look at the AUTOEXEC.BAT on your C: drive and
copy the MSCDEX line from there. It should look something like this:

C:\DOS\MSCDEX /D:MSCD001

LH C:\DOS\MSCDEX /D:MSCD001

LOADHIGH /L:14429 C:\DOS\MSCDEX /D:MSCD001

The MSCDEX line in your AUTOEXEC.BAT may differ slightly from the ones
above. Carefully write down the line for use in your boot disk.

If you cannot find the MSCDEX line in the AUTOEXEC.BAT file, then most
likely you do not need to load it to access your CD ROM drive in Windows
95. Skip this step and continue to Step 4.

STEP 4

CREATING THE CONFIG.SYS FILE

To create the CONFIG.SYS file on the boot disk, choose Start, Run, then
type NOTEPAD A:\CONFIG.SYS in the command line field. This will start the
Windows Notepad program. In the new Notepad screen, enter the following
lines:

DEVICE=C:\WINDOWS\HIMEM.SYS

DOS=HIGH,UMB

FILES=30

BUFFERS=20

Add the CD ROM device driver as you wrote it down in the "Locating the CD
ROM Device Driver" section. The device driver should look something like
this:

DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

Save the file by clicking on File, Save. Close Notepad by clicking on File,
Exit.

STEP 5

CREATING THE AUTOEXEC.BAT FILE

To create the AUTOEXEC.BAT file on the boot disk, choose Start, Run, then
type NOTEPAD A:\AUTOEXEC.BAT in the command line field. This will start the
Windows Notepad program. In the new Notepad screen, enter the following
lines:

@ECHO OFF

C:\

SET COMSPEC=C:\COMMAND.COM

PROMPT SIERRA BOOT DISK $_$P$G

PATH=C:\;C:\WINDOWS\COMMAND;C:\SIERRA

If your CD ROM drive requires the MSCDEX CD-ROM extension, add the line
loading MSCDEX that you wrote down in Step 3

Save the file by clicking on File, Save. Close Notepad by clicking on File,
Exit.

STEP 6

REBOOT THE COMPUTER AND RUN THE GAME

Leave the disk in the drive and restart the computer by clicking on Start,
Shut Down., then Restart the computer. The computer will now re-boot with
the boot disk. When Windows 95 restarts, start 3-D Ultra Pinball.

Section 8 - windows 3.1 boot disk instructions

IMPORTANT NOTE: Please read the entire instructions prior to starting at
Step 1.

STEP 1

FORMATTING THE DISK

To make a boot disk, you must system format a high density diskette in the
A: drive. This procedure will transfer the "system files" to the disk and
allow the computer to boot up correctly. The disk must be in the A: drive;
the computer will not boot from the B: drive. At a DOS prompt, type the
FORMAT command as follows:

FORMAT A: /S <ENTER>

If you get a "Bad command or file name" error message, type:

PATH=C:\DOS <ENTER>

Then retype the FORMAT command above. If you receive the error again, the
MS-DOS FORMAT command may not be on your system, or it may have been
renamed. Programs such as PC Tools and Norton Disk Utilities sometimes
rename the FORMAT command to prevent accidental loss of data. If you are
using a program of this type, check your documentation to find out how to
format a SYSTEM DISK, then proceed to Step 2.

STEP 2

LOCATING THE CD ROM DEVICE DRIVER

The CD ROM drive requires a device driver loaded in the CONFIG.SYS file.
This driver must be loaded correctly or you will be unable to access your
CD ROM drive. To make sure that the device driver loads correctly on the
boot disk, look at the CONFIG.SYS on the hard drive and copy the driver
line from there. To display the CONFIG.SYS, type the following at a DOS
prompt:

CD\ <ENTER>

EDIT CONFIG.SYS <ENTER>

The CONFIG.SYS file will display on the screen. Look for the line that
loads the CD ROM device driver. The line should look something like this:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

DEVICEHIGH /L:14652 =C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

The device driver in your CONFIG.SYS may differ slightly from those listed
above. Carefully write down the line for use in your boot disk.

To exit the CONFIG.SYS, press the <ALT>, <F>, then <X> keys.

If you have a SCSI CD ROM drive, there may be an additional driver in your
CONFIG.SYS that must be loaded for the CD ROM device drivers to load
correctly. Check your CD drive documentation for more information.

NOTE: If you cannot locate the driver in your CONFIG.SYS file, check your
CD-ROM drive documentation, or contact the drive's manufacturer.

STEP 3

LOCATING THE MSCDEX CD ROM EXTENSION

In addition to the CD ROM device driver in the CONFIG.SYS, your CD ROM
drive requires MSCDEX, the Microsoft extension for CD ROM drives. If this
extension is not loaded correctly in the AUTOEXEC.BAT, you will be unable
to access your CD ROM drive. To display the AUTOEXEC.BAT, type the
following at a DOS prompt:

CD\ <ENTER>

EDIT AUTOEXEC.BAT <ENTER>

The AUTOEXEC.BAT file will display on the screen. Look for the line that
loads MSCDEX. It should look something like this:

C:\DOS\MSCDEX /D:MSCD001

LH C:\DOS\MSCDEX /D:MSCD001

LOADHIGH /L:14429 C:\DOS\MSCDEX /D:MSCD001

The MSCDEX line in your AUTOEXEC.BAT may differ slightly from the ones
above. Carefully write down the line for use in your boot disk.

To exit the AUTOEXEC.BAT, press the <ALT>, <F>, then <X> keys.

STEP 4

LOCATING THE SOUND CARD DRIVERS

Many sound cards have drivers or initialization lines that must be loaded
in the AUTOEXEC.BAT or CONFIG.SYS. Some sound cards that require these
drivers or initialization routines are the SoundBlaster 16, MAD16 and the
Aria 16.

Section 10 contains the sound card lines for many common sound cards. Check
to see if your sound card is on the list. If it is, you will need to add
the appropriate lines to the AUTOEXEC.BAT and/or CONFIG.SYS on your boot
disk. If your sound card is not listed, you should check your documentation
for information on what needs to load in the AUTOEXEC.BAT and CONFIG.SYS.

STEP 5

CREATING THE CONFIG.SYS FILE

To create the CONFIG.SYS file on the boot disk, type the following at a DOS
prompt:

A: <ENTER>

CD\ <ENTER>

EDIT CONFIG.SYS <ENTER>

This will display the blank (usually blue) screen of the DOS Editor. Enter
the following lines:

DEVICE=C:\WINDOWS\HIMEM.SYS

DOS=HIGH,UMB

FILES=30

BUFFERS=20

Now add the CD ROM device driver as you wrote it down in the "Locating the
CD ROM Device Driver" section above. The device driver should look
something like this:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

If you need to load any sound card drivers, copy them from the "Sound
Cards" section now. The following example lines are for the SoundBlaster
16:

DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5

DEVICE=C:\SB16\DRV\CTMMSYS.SYS

Save the file by pressing <ALT>, <F>, then <S>. Exit the file by pressing
<ALT>, <F>, then <X>.

STEP 6

CREATING THE AUTOEXEC.BAT FILE

To create the AUTOEXEC.BAT file on the boot disk, type the following at a
DOS prompt:

A: <ENTER>

CD\ <ENTER>

EDIT AUTOEXEC.BAT <ENTER>

This will display the blank (usually blue) screen of the DOS Editor. Enter
the following lines:

@ECHO OFF

C:\

SET COMSPEC=C:\COMMAND.COM

PROMPT SIERRA BOOT DISK $_$P$G

PATH=C:\;C:\DOS;C:\SIERRA

C:\DOS\SMARTDRV

Now add the MSCDEX line as you write it down in the "Locating the MSCDEX CD
ROM Extension" section. For example:

C:\DOS\MSCDEX /D:MSCD001

If you need to run any sound card initialization programs or load any
drivers, copy them from the "Sound Cards" section now. The following
example lines are for the SoundBlaster 16:

SET BLASTER=A220 I5 D1 H5 T6

SET SOUND=C:\SB16

SET MIDI=SYNTH:1 MAP:E

C:\SB16\SB16SET /M:220 /VOC:220 /CD:220 /MIDI:220 /LINE:220

C:\SB16\DIAGNOSE /S

Save the file by pressing <ALT>, <F>, then <S>. Exit the file by pressing
<ALT>, <F>, then <X>.

STEP 7

REBOOT THE SYSTEM AND START WINDOWS

Reboot your system by depressing the <RESET> button on your computer or by
using the <CTRL>, <ALT>, <DEL> key sequence on your keyboard. When you are
at a C:\ prompt, type WIN /3 to start Windows.

STEP 8

CREATE A CLEAN WINDOWS ENVIRONMENT

You should make sure that all screen savers, virus scans, and sound-related
Windows programs (Icon Hear It, Wired for Sound, etc.) are disabled before
starting your game. In addition, if you are using an alternate Windows
desktop like Norton Desktop or PCTools, disable this and use standard
Program Manager

Also, make sure you have a swap file set up that is at least 8 MB permanent
or 16 MB temporary. You can check your swap file settings in the
386Enhanced icon in the Control Panel.

SECTION 9 IF YOU STILL HAVE PROBLEMS

If you continue to experience problems, or if you have any questions
concerning any of the above steps, Sierra Technical Support will be happy
to assist you. You can reach Technical Support at [phone] between
8:15 am and 4:45 pm, Monday through Friday. We can also be reached by fax
at [phone] or by mail at the following address:

Sierra On-Line Technical Support

PO Box 85006

Bellevue, WA 98015-8506

In Europe, please contact our office in England. The Customer Service
number is (44) 1734-303171, between

9:00 am and 5:00 pm, Monday through Friday. The BBS number is (44)
1734-304227 and the fax number

is (44) 1734-303201. Customer Service can also be reached at the following
address:

Sierra On-Line Limited

4 Brewery Court

The Old Brewery

Theale, Reading, Berkshire

RG7 5AJ UNITED KINGDOM

You can also contact our Technical Support Team on one of the following
services:

Sierra BBS [phone]

CompuServe GO SIERRA

America Online KEYWORD SIERRA

Internet [e-mail]

http://www.sierra.com

If you decide to write or fax, please fill out the attached "Technical
Support Request" form and return it to Sierra Technical Support. This will
give us the information we need to help you as efficiently as possible.
Thanks!

Sierra Technical Support Request

To help us help you, please fill out this information and return it to
Sierra Technical Support.

Name:

Fax number:

Phone number:

Address:

Game name, version number and UPC Code (from game box):

What problem are you having? Be VERY specific. Is there an error message?
What is it? Where does it occur? Does it happen the same way each time?

Are you playing in Windows or DOS?

Type of computer (386, 486, etc.)

Brand of video card (Trident, Diamond, etc.)

Amount of RAM (4 meg, 8 meg, etc.)

DOS version (MS-DOS 6.0, PC-DOS 6.2, etc.)

Windows version (3.1, WFWG, Win95, etc.)

Brand of sound card and sound card settings (SoundBlaster Pro, Forte16,
Mozart, etc. Please be VERY specific with the brand name. Sound card
settings include DMA, IRQ and I/O values.)

Any disk compression? What kind? (Doublespace, Stacker, etc.)

Any third-part memory manager? What kind? (QEMM, 386MAX, etc.)

Largest executable program size or bytes free after booting with the boot
disk. (Type MEM to find out.)

What have you tried so far? (Boot disk, no sound, etc.)

Please attach copies of your CONFIG.SYS and AUTOEXEC.BAT from your hard
drive and the boot disk.

SOUND CARDS

NOTE: The sound card drivers and initialization lines in this section are
the default settings for these devices. You should check your AUTOEXEC.BAT
and CONFIG.SYS on your hard drive to see if you are using any non-default
settings.

Sound Card AUTOEXEC.BAT CONFIG.SYS Notes

Adlib NONE NONE This is a MIDI card only and will not play most sound
effects.

Aria 16

Common on IBMs SET ARIA=C:\ARIA

SET BLASTER=A220 I5 D1 T5

C:\DOS\SOUNDCLT.COM* DEVICE=C:\ARIA\BIN\SOUNDCFG.SYS

DEVICE=C:\ARIA\BIN\SNDSAVER.SYS *This line is not always present.

ATI Stereo FXCD SET ATI_SND=C:\SFXCD NONE

Audio Rock It 16 None. NONE

Audio 16 by Aztech C:\GB2KAUDIO\UTILITY\GWBVOL

SET BLASTER=*

SET SOUND=* NONE *Check your AUTOEXEC.BAT on the hard drive for the SET
BLASTER and SET SOUND parameters.

Boca Sound Express SET BLASTER=A220 I5 D1 T5 DEVICE=C:\SE1440\CSACMOD1.EXE*

Breve Technologies C:\BRV16F\DOSDRV\INIT16

C:\BRV16F\DOSDRV\MIXER NONE

Crystal Clear Wave Table by Crystal Lake SET BLASTER=A220 I5 D1 T5

C:\CCLEAR\CSACMAX1.COM*

C:\CCLEAR\CSACHMX1.COM** DEVICE=C:\CCLEAR\CSAMOD1.EXE -S*** *Enables
Soundblaster compatibility.

**Add /ON to enable Soundblaster compatibility, /OFF to disable it.

***Use -S for Soundblaster mode and -W for Windows Sound System mode.

Diamond SET BLASTER=*

SET SOUND16=C:\DIAMOND

C:\DIAMOND\SNDINIT /B** NONE *Check your AUTOEXEC.BAT on the hard drive for
the SET BLASTER parameters.

**Use /C for Soundblaster mode and /B for Microsoft Sound System mode.

Diamond LX SET SOUND=C:\SONIC

SET BLASTER=A220 I5 D1 T5

C:\SONIC\MZTVOL.EXE

C:\SONIC\MZTINIT WSS* C:\SONIC\MTZINIT.SYS *Use WSS for Windows Sound
System mode and SB for Soundblaster mode.

DSP16 SET BLASTER=* NONE *Check your AUTOEXEC.BAT on the hard drive for the
SET BLASTER parameters.

Ensoniq Soundscape

Common on Gateways

Driver version 1.10 Driver dated 11/31/94 SET BLASTER=A220 Ixx Dx

SET SNDSCAPE=C:\SNDSCAPE

C:\SNDSCAPE\SSINIT FM*

C:\SNDSCAPE\VSB_EMM.COM** DEVICE=C:\DOS\EMM386.EXE*** *Use FM for FM synth,
GM for General MIDI and MT32 for Roland MT32 emulation.

**Can help with Soundblaster emulation. Requires the EMM386 line in the
CONFIG.SYS

***Necessary for the VSB_EMM.COM line in the AUTOEXEC.BAT

Ensoniq Soundscape

Common on Gateways

Driver version 1.20.02

Driver dated 12/19/94 SET BLASTER=A220 Ixx Dx

SET SNDSCAPE=C:\SNDSCAPE

C:\SNDSCAPE\SSINIT /I*

C:\SNDSCAPE\VSB_EMM.COM** DEVICE=C:\DOS\EMM386.EXE*** */I enables FM synth
and General MIDI emulation. Run MT32.EXE to enable Roland MT32 emulation.

**Can help with Soundblaster emulation. Requires the EMM386 line in the
CONFIG.SYS

***Necessary for the VSB_EMM.COM line in the AUTOEXEC.BAT

ESS Audio Drive

Common on Compaqs NONE DEVICE=C:\CPQDOS\VOLCTRL.EXE*

DEVICE=C:\PCAUDIO\VOLCTRL.EXE** *Loads the DOS mixer. <Ctrl/Right Shift>
turn up the volume, <Ctrl/Left Shift> turns it down.

**Necessary to load Windows mixer.

Forte 16

Common on Packard Bells SET BLASTER=*

SET GALAXY=*

SET SOUND=C:\FORTE16

C:\FORTE16\UTILITY\EMUTSR NONE *Check the AUTOEXEC.BAT on your hard drive
for these settings.

**Enables the Soundblaster emulation.

Fusion 16 SET BLASTER=* DEVICE=C:\SPECTRUM\MVSOUND.SYS D: Q:** *Check the
AUTOEXEC.BAT on your hard drive for these settings.

**D: is the DMA channel and Q: is the IRQ setting

Galant SET BLASTER=A220 I5 D1 NONE

Galaxy See Multi-Media Pro 16 See Multi-Media Pro 16

Gateway 2000 Audio Drive C:\G2KAUDIO\UTILITY\GWBVOL

SET BLASTER=A220 I5 D1 T5

SET SOUND=C:\G2KAUDIO NONE This sound card will autoconfigure itself to
Soundblaster or Microsoft Sound System mode.

Golden Sound by Topek C:\GS16\GS-ENV PC:\GS16ES NONE

Gravis Ultrasound or Gravis ACE SET ULTRASND=*

SET ULTRADIR=*

C:\ULTRASND\ULTRINIT

SBOS.BAT**

SET BLASTER=A220 I5 D1 NONE *Check the AUTOEXEC.BAT on your hard drive for
complete SET lines for the GUS.

**The SBOS.BAT line must be loaded to enable the card's Soundblaster
emulation. This line is not needed for the ACE.

IBM PS/1 SET BLASTER=A220 I5 D1 NONE

ISP 16

SET BLASTER=A220 I5 D1

SET ISP16=C:\ISP16

C:\ISP16\ISPINIT /B/M* NONE *Use /B switch for SB mode

*Use /M switch for Microsoft Sound System mode

Jazz 16 SET BLASTER=A220 I5 D1 DEVICE=C:\JAZZ\JAZZ.SYS D:* Q:*

*D: DMA CHANNEL.

*Q: IRQ SETTING. Specific values and directories may change

Mad 16 SET MAD16=C:\MAD16

SET BLASTER=A220 I5 D1

C:\MAD16\M16INIT /B /M* NONE *Use /B switch for Soundblaster mode. Use /M
switch for Microsoft Sound System Mode

Magic S20

Common on Acers SET BLASTER=A220 I5 D1

SET SOUND16=C:\MAGICS20

C:\MAGICS20\SNDINIT /B /M* NONE *Use /B switch for Soundblaster mode. Use
/M switch for Microsoft Sound System Mode

Magitek Green 16 SET BLASTER=A220 I5 D1 NONE

Media Concept SET MC=C:\MC NONE

Media Vision Deluxe SET BLASTER=A220 I5 D1

C:\MEDVSN\VBEAI.COM DEVICE=C:\MEDVSN\PROS.SYS

Media Vision Premium 3D SCSI2 SET BLASTER=A220 I5 D1
DEVICE=C:\MEDVSN\PA3D.SYS

DEVICE=MINI406A.SYS

MMCD16W SET BLASTER=*

SET SOUND=C:\MMCD16W

SET GALAXY=* NONE *Check the AUTOEXEC.BAT for the SET BLASTER and SET
GALAXY parameters

Monte Carlo by Turtle Beach SET BLASTER=A220 I5 D1

C:\MCARLO\MCHKMIX DEVICE=C:\MCARLO\MCMODE -S -W* *Use -S switch for SB mode

*Use -W switch for Microsoft Sound System Mode

Mozart Sound Card

Common on Canons SET BLASTER=A220 I5 D1

SET SOUND=C:\MOZART

C:\MOZART\MTZVOL.EXE DEVICE=C:\MOZART\MZTINIT.SYS WSS /530*

*WSS /530 Puts the card into WSS mode port 530

Multi-Media Pro 16 SET BLASTER=A220 I5 D1

SET GALAXY=*

SET SOUND=C:\MMP16P NONE *Check the AUTOEXEC.BAT on your hard drive for the
full SET GALAXY line.

MW Wave

Common on IBM Thinkpads SET BLASTER=

SET MWPATH=C:\MWD\MANAGER; C:\MWD\MWGAMES*

SET MWROOT=C:\MWD

MWGAMES=ON** NONE *This is all one line.

**ON turns on Soundblaster emulation and OFF turns it off.

Orchid Gamewave SET BLASTER=*

SET SOUND=*

C:\GW32\GW32.EXE NONE *Check the AUTOEXEC.BAT on your hard drive for the
complete SET SOUND and SET BLASTER lines.

Orchid Soundwave

SET BLASTER=*

SET SOUND=*

C:\SW32\SW32.EXE NONE *Check the AUTOEXEC.BAT on your hard drive for the
complete SET SOUND and SET BLASTER lines.

Phillips NONE NONE

Pro Audio Spectrum 16 SET BLASTER=A220 I5 D1 DEVICE=C:\SPECTRUM\MVSOUND.SYS
D:*Q:*

D: DMA CHANNEL. Q: IRQ SETTING. <DIR> may be PROAUDIO on older drivers.

Pro Sonic SET BLASTER=A220 I5 D1 DEVICE=C:\PROSONIC\PROSYS.SYS

SC400 SET SOUND=C:\SC400

SET BLASTER=A220 I5 D1

C:\SC400\UTILITY\SNDINIT /B NONE

SGBAS16 SET BLASTER=*

SET SOUND=C:\SGBAS16

SET GALAXY=* DEVICE=C:\SGBAS16\DRIVERS\EEPRO.SYS *Check the AUTOEXEC.BAT on
your hard drive for the complete SET GALAXY and SET BLASTER lines.

Soundblaster AWE 32 SET BLASTER=A220 I5 D1

SET SOUND=C:\SB16

C:\SB16\SB16SET /P/Q

C:\SB16\DIAGNOSE /S*

C:\SB16\AWEUTIL /S DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0

/BLASTER=A:220 I:5 D:1 H:5

DEVICE=C:\SB16\DRV\CTMMSYS.SYS**

*May be SBCONFIG on older cards.

**This line is only required to enable the sound card's CD-ROM interface.

Soundblaster Pro SET BLASTER=A220 I5 D1

SET SOUND=C:\SBPRO*

C:\SBPRO\SBP_SET* NONE

*On newer cards the drivers and such may look like the SB16 except loading
out of a different directory.

Soundblaster 16 SET BLASTER=A220 I5 D1 H5 T6

SET SOUND=C:\SB16

SET MIDI=SYNTH:1 MAP:E

C:\SB16\SB16SET*

C:\SB16\DIAGNOSE /S** DEVICE=C:\SB16\DRV\CTSB16.SYS

/UNIT=0 /BLASTER=A:220 I:5 D:1 H:5

DEVICE=C:\SB16\DRV\CTMMSYS.SYS***

*Check the AUTOEXEC.BAT on your hard drive for the complete SET SOUND and
SET BLASTER lines.

Sound Expression by Boca SET BLASTER=

C:\CE1440\CSACMAX1.COM*

C:\CE1440\CSACHMX1.COM** DEVICE=C:\SE1440\CSACMOD1.EXE -S -W*** *Enables
Soundblaster compatibility.

**/ON turns on Soundblaster compatibility, /OFF turns it off.

***-S for Soundblaster mode and -W for Windows Sound System mode.

Sound EZ See Mad 16 See Mad 16

Sound FX Plus SET BLASTER=A220 I5 D1

SOUND=C:\MMSUP NONE

Soundman by Logitech SET BLASTER=A220 I5 D1 DEVICE=C:\SOUNDMAN\MVSOUND.SYS

Sound 16A

Common on Packard Bells

1 OF 2** SET BLASTER=A220 I5 D1

SET GALAXY=*

C:\SOUND16A\UTILITY\

SETMODE /MSS**

SET SOUND16=C:\SOUND16A NONE *Check the AUTOEXEC.BAT on your hard drive for
the complete SET GALAXY line.

**Use /SB switch for SB mode. Use /MSS switch for Microsoft Sound System
Mode

Sound 16A

Common on Packard Bells

2 OF 2** SET BLASTER=A220 I5 D1

SET GALAXY=*

C:\AUDIO\SNDINIT.EXE /B**

SET SOUND16=C:\AUDIO NONE *Check the AUTOEXEC.BAT on your hard drive for
the complete SET GALAXY line.

**Use /B switch for SB mode

**Use /M switch for Microsoft Sound System Mode

Sound 144

Common on Packard Bell SET BLASTER=A220 I5 D1

SET GALAXY=*

SET SOUND=SOUND144

C:\SOUND144\UTILITY\SETMODE /SBP** NONE *Check the AUTOEXEC.BAT on your
hard drive for the complete SET GALAXY line.

**Use /SBP for Soundblaster mode and /MSS for Microsoft Sound System mode.

Strauss NONE NONE

Tropez by Turtle Beach SET BLASTER=A220 I5 D1

C:\TROPEZ\DOSAPPS\SETUPSND*

C:\TROPEZ\DOSAPPS\TZMODE -S* DEVICE=C:\TROPEZ\DOSAPPS\TZMODE** *Windows
will disable these lines, so they will need to be run again if Windows is
started and shut down. Use -S for Soundblaster mode and -W for Windows
Sound System mode on the TZMODE line.

**This line is necessary if the sound card is also acting as the CD-ROM
controller.

Vibra 16 SET BLASTER=A220 I5 D1 H5 T6

SET SOUND=C:\VIBRA16

SET MIDI=*

C:\VIBRA16\DIAGNOSE /S**

C:\VIBRA16\MIXERSET /P/Q DEVICE=C:\VIBRA16\DRV\VIBRA16.SYS

DEVICE=C:\VIBRA16\DRV\CTMMSYS.SYS

*Check the AUTOEXEC.BAT on your hard drive for the complete SET MIDI line.

**Older cards may use SBCONFIG instead of DIAGNOSE.

Voyetra Sound SET BLASTER=A220 I5 D1

SET ISP16=ISP16*

C:\ISP16\ISPINIT /B NONE *May be SET ISP16=VOYETRA

Waverider by Aztech SET BLASTER=

SET SOUND=C:\WAVRIDER

SET GALAXY=

C:\WAVRIDER\DRIVERS\

WAVERIDE.EXE

C:\WAVRIDER\SETMODE /SBP* NONE *Use /SBP for Soundblaster mode and /MSS for
Microsoft Sound System mode.