Segue customer support and services: A complete automated testing solution

Choose from 3 Hands-on Training Courses and
Learn to
Unleash the Power of QualityWorks


More than ever, Segue Software is committed to helping its customers derive the maximum possible benefit from QualityWorks, the complete client/server testing solution. Our QA training courses will shorten the learning curve and deepen your understanding of these powerful testing tools. The net result is your ability to speed up the testing process, reduce testing costs and get high-quality GUI and client/server application software to market faster.

No matter what your testing needs or the experience level of your staff, Segue offers a wide range of technical support, as well as training and consulting services designed to help you tap the full power and potential of QualityWorks. There's no better way to speed the return on your investment than signing up for a customer support program or training class taught by one of our highly experienced staff -- QA professionals with an in-depth understanding of both software testing methodology and the best ways to use QualityWorks to maximum advantage.

Segue training

These hands-on classes are held at convenient locations. Read the descriptions and choose the level that's right for you. Each course includes a FREE Student Guide (a $100 value!) and a FREE Exercise Disk. Once we've received your reservation and payment, we'll mail you a confirmation packet that will include your receipt as well as complete information regarding training site location, maps, parking and hotel accommodations. Space is limited, so act now!

QA Partner Foundations - $895
Develop a working knowledge of QA Partner with this intensive, 2-day hands-on training course. While no previous experience with QA Partner is necessary, students should be familiar with simple programming constructs and have experience with a GUI environment. Students will have an opportunity to understand the QA Partner testing paradigm, build a Test Frame, learn about the 4Test language and its built-in GUI functions, record Testcases that effectively test an application, verify the application's behavior and values, track the results, and recover from errors.

QA Planner - $495
This intensive 1-day, hands-on course will show you how you can use QA Planner to integrate test planing and management with QA Partner. Learn how to create a test plan, link plans to test scripts and testcases, structure test data, create and run queries, create reports and use the groupware capabilities of QA Planner.

QA Partner Advanced Topics - $895
Utilize the advanced capabilities of QA Partner with this in-depth, 2-day, hands-on training course. The course is designed for anyone who needs to develop a fuller working knowledge of QA Partner. Students will have an opportunity to apply additional object-oriented techniques to script development, learn the nuances of the 4Test language and extend the built-in functionality, and explore alternative techniques for handling exceptions. Students will also learn to store data, structure test scripts and examine a wide variety of testing issues, including custom objects, portability and localization. Prerequisite: successful completion of QA Partner Foundations or equivalent experience.

For more information or to register, please contact:

By Mail: Melissa Albert

Segue Software

1320 Centre Street

Newton, MA 02159

By Phone: 1-800-922-3771

By Fax: 1-617-796-1610

Consulting services

QuickStart -- After just two days of QuickStart on-the-job training with a Segue trainer, your staff will be off and running with QA Partner. They'll quickly become instant experts on the latest cross-platform GUI and client/ server testing methods. And you'll get a jump on testing a key application in your business. A specially assigned Segue trainer will work closely with your testing team -- in a customized, hands-on, highly interactive workshop environment. With our help, your QA staff will immediately begin using Visual 4Test to lay a solid foundation for their testing structure. Plus, the QuickStart trainer will help develop a sound testing framework, write utilities and create script templates for solving common testing problems.

TestExpress -- If you can't spare the time or staff to attend a training class or other program, but you need to become productive with QA Partner immediately, let Segue give your QA Partner testing program a jump-start. Just send your application to Segue and our QA Partner experts will quickly analyze it and create a test frame for it. You can even have them create a smoketest and selected test scripts, at your option. There's no need for a site visit.

Custom consulting

Segue supports its QA Partner customers with custom consulting services designed to provide them with a turnkey testing solution and a solid framework for continuing test development. These services are an extension of the QA Partner QuickStart Program, and actively involve staff in either completing the QuickStart pilot project or another major testing effort. The objectives are twofold: to produce the agreed-upon deliverables for the project and enhance your staff's understanding of the methodology and techniques used in applying QA Partner to these requirements.

Technical support

All QA Partner customers under maintenance are eligible for Technical Support. If you have a question -- on customizing window declarations, handling custom objects, approaching difficult testing problems or any other product or implementation issue -- our highly trained customer support staff will respond to your telephone, fax and email requests as quickly and professionally as possible.

To reach Segue's Technical Support, call 617.796.1300. Or send email to support@segue.com.

Technical Support hours are: 9 a.m. to 7 p.m. (Eastern time) Monday - Thursday 9 a.m. to 6 p.m. (Eastern time) Friday

If you are interested in receiving information about services we provide, please submit a request.


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