General FAQ
Why does the start button not highlight green?
Why can't I see the map?
How can I search only for people or companies?
Why can't I see all the toolbars?
How can I print my search results out?
What do the symbols represent in the results table?
How can I use the personal database feature?
How can I use the index feature?
How do I view the next page of results?
Why can't I see all of the UK-Info 2003 screen or map?
Q) Why does the start button not highlight green?
A) You have not entered the minimum search criteria. With the standard version of UK-Info, the minimum criteria for an electoral roll search is any entry in either the Surname or Company box. The professional version allows location based searching without a name. For Directory Enquiries searches you must enter at least the first three characters of a Surname and a Locality or first two characters of a Postcode.
Another possible reason is that your UK-Info 2003 is not licensed correctly. Please contact sitekey@192.com for further details.
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Q) Why can't I see the map?
A) Reboot the machine. You .ocx control might not be registered correctly. Also, maps may have not have been selected when the program was installed, in which case you will need to re-install the program selecting "Map Files" when prompted. Or it may have been hidden at the bottom of the screen. To correct this, go to the "View" menu then select "View UK Map".
Ensure that the Map Viewer has been enabled by clicking on the "View" menu and selecting "Map Properties". Ensure that the "Show Map" tick box is ticked.
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Q) How can I search only for people or companies?
A) Go to the "View" menu then select "Record Settings". A popup window will appear containing a "Show Records" section. Within this you can select whether you wish to show business records, residential or both.
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Q) Why can't I see all the toolbars?
A) It is possible to hide toolbars by selecting their names in the "View" menu. If they are shown they will be ticked. There is also a "Show All Toolbars" option, allowing you to make them all visible.
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Q) How can I print my search results out?
A) It is not possible to print results directly from the UK-Info program. You must first export them to another Windows application such as a word processor or a spreadsheet. Please read the using results section for information on how to do this.
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Q) What do the symbols represent in the results table?
A) Records shown with a green envelope are electoral roll without telephone number.
Records shown with a blue telephone are Directory Enquiries records.
Records shown with a pound symbol are business records.
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Q) How can I use the personal database feature?
A) The personal database feature allows you to build up a set of records that you may find over a number of searches. Read the using results section for more details.
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Q) How can I use the index feature?
A) The index feature allows you to validate entry of certain fields before you carry out a search. Read the more on searching section to find out how to use it.
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Q) How do I view the next page of results?
A) To view the next page of results click on the forward arrows at the bottom right of the UK-Info window.This will give you the next 200 records. You are, however, limited to showing 200 records only on directory enquiries searches. Electoral roll searches allow you to view 2000 records on the Standard version of UK-Info and 5000 on the Professional.
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Q) Why can't I see all of the UK-Info 2003 screen or map?
A) Your program may not be maximised or you may have a screen area of less than 800x600. To change your screen area please follow these steps:
- Click on START then SETTINGS then CONTROL PANEL then DISPLAY
- Once in the Display box choose the SETTINGS tab.
- In the screen area box move the slider so that the display reads at least 800x600
- Then click APPLY, then OK and follow the screen prompts.
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© 2002 i-CD Publishing (UK) Ltd.