Technical problems
Consumer problems

 

Technical problems

Technical Editor Jan Wikström solves readers' technical problems in his Answers column in each month's PC User. If you've got a technical problem you'd like answered, you can send details of your problem these ways:

E-mail Jan Wikström now at janw@acp.com.au
Fax to Jan Wikström, PC User, on (02) 267 4909
Post to Jan Wikström, PC User, GPO Box 37, Sydney 2001.

Be sure to include your name and address and as much detail as possible of both your problem and your system.

Please note that although we try our best, we can't provide personal technical support, and we may not be able to answer all queries. If your problem is urgent you should contact the supplier or retailer of the offending product.

Consumer problems

John Hilvert offers valuable advice to buyers in his Consumer Enquirer column in PC User each month -- and he can also help consumers more directly. If you're having a problem with a supplier or retailer of computer-related products, and direct negotiations have failed, send your details these ways:

E-mail John Hilvert now at hilvertj@ozemail.com.au
Fax to John Hilvert, PC User, on (02) 267 4909
Post to John Hilvert, PC User, GPO Box 37, Sydney 2001.

Please include as much detail as possible, including any relevant documentation.

Please note that although we try our best, we may not be able to help everyone who writes to us, we can't guarantee satisfaction for those we help, and we cannot become involved in legal action. If you have a serious problem consult your solicitor or your state's Consumer Affairs Department.