Desktop
Finding Help
There are a few areas you can visit which contain useful
information:
-
The Open University FirstClass Client Documentation
Website:-
http://firstclass.open.ac.uk and click on the link to
Documentation.
This site contains documentation and animations which explain
and demonstrate how to perform certain tasks. This site will be updated
regularly as more animations are completed.
-
LTS Helpdesk
 - This conference can
be used to post questions asking for help on various topics these are then
answered by staff from the Learning and Teaching Solutions (LTS) Helpdesk or
the FirstClass Administrators.
There are several subconferences within the LTS Helpdesk
conference, so that queries on similar topics can be grouped together.
The LTS Helpdesk conference and FAQs are reserved for
announcements from Helpdesk staff, so you cannot send messages to the
'top-level' conferences yourself.
You can only post messages to the conferences inside the FAQ
areas. It would be particularly helpful if you could include your course code
and/or your role (e.g. student or associate lecturer) with your query, as
FirstClass desktops are unique to your situation.
-
Help (on the Menu Bar) - This help section has been customised to
cover topics that are relevant to the Open University's use of
FirstClass.
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