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SoftCD for Remote User Support

Up-to-date information globally, round the clock


Would you like to deliver product information to your remote employees and distributors without the limitations of slow, maybe unreliable access, security considerations and file size?
SoftCD provides:

Immediate access for remote users to company information but without the need for a slow dial-in Internet connection. Literature is always available even when an Internet connection is not.
Updates as often as required without distributing new CD-ROMs around the world. Staff and distributors always have the latest information with which to support products without telephoning in to the office.
Flexibility to reveal information only to a selected audience. For example, keep company confidential material internal and present sales figures only to managers.
Compatibility with any Windows applications. No need to change the way you work. Step up to SoftCD without reducing effectiveness.

In short, SoftCD puts you back in control:

In control of data flow - you can generate amendments as often as required. Keep remote information up-to-date with centrally managed sources.
In control of information - tailor the product to target different users. Specific information increases productivity.
In control of support costs - you control the format of information. Uniformity reduces costs.

How you use SoftCD
SoftCD requires no programming and is simple to use. The steps are:
softcd_sfa_use2.gif (8773 bytes)

1. Distribute information on CD-ROM.
All the information is available wherever and whenever the mobile executive or distributor wants. This removes any dependence on the stability and speed of a dial-in connection.
2. Produce updated content.
To tailor information to different users, produce alternative amendments to "complete" the site.
Any set of files, in any Windows compatible file format, can be a SoftCD publication.
2. Publish updates.
When information requires updating, the administrator uses SoftCD Publisher to publish the updates to the CD-ROM as Amendment Files. SoftCD's unique Epsilon Technology includes only the changes in the Amendment Files and then compresses the file size still further.
3. Download the amendment.
At the remote users' convenience, the Amendment Files are downloaded. One click starts the download.
Download times are typically minutes, some 10 to 100 times faster than with competitive products.
4. Keep working.
Whenever the remote user accesses the information, the latest information is displayed. The changes are seamless because SoftCD Client uses the Amendment Files to make it appear as if there is a revised CD-ROM.

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