Kagi Frequently Asked Question

Question:

Step-by-step procedure: Common Mistakes

Answer:

We hope that you take the time to read this since you are here. We also hope that you do not have the problems that these people had in registering their programs.

Send registrations only to sales@kagi.com or the old address shareware@kagi.com. If you send it to the author or to admin@kagi.com it will have to be manually re-routed and that can add a delay of several days.

If you do not provide an e-mail address, you must give a postal mail address and check the "Postcard Receipt" box (this automatically adds $1 to the charge). If you do not provide either, you will not receive any confirmation from Kagi, and in particular Kagi will not send you the registration codes. We warn you in the instructions and in the register program. A fax number or a postal address without the postcard receipt being selected will not get you a reply back from Kagi.

Please provide a complete postal address for us to send you a postcard receipt. We cannot guess which country you are from, though we may try. Please give us your address in the format generally used in your country including the country name in all capital letters. Note: United States customers can leave off USA since we are mailing from within the USA. USA Military personnel must give an address to send the postcard to, not just your ID number. Without an address we have no idea how to get the postcard into the Military mail system.

Please type your email address correctly. If you do not know what your email address is, send an email message to a friend and have them tell you what it says. One letter wrong and you will not receive Kagi's confirmation message or the registration codes.
AOL users: yes AOL lets you have a space in your email address but when AOL sends and receives email from the internet it removes the space so if your AOL address is "Joan Doe" your internet address would be joandoe@aol.com
Compuserve users: the comma is replaced by a period and the "@compuserve.com" is appended, for example: 8675.309@compuserve.com
Niftyserve users: your internet address is your Niftyserve address with "@niftyserve.or.jp" appended, for example: BXQ01235@niftyserve.or.jp

Make sure you are registering the right program. Some people mistakenly register another program when there is more than one program to choose from. If you register the wrong program, you will not get the registration codes for the program you desire, and the payment will not be processed correctly. It will take a bit of communication from you to Kagi to correct this. The program you are registering is given on the "Program:" line of the resulting registration form, so you should double check that this line indicates the correct program.

Sending the "Register" program or a screen shot of the "Register" window is not the way to register. The Register program does not store information in it. You use the "Register" program to create a registration form (which consists of some text and possibly bar codes if you are using the printed version), and you then send that form to Kagi.

Type the quantity into the "Single User" box, not the purchase price. This box is for the number of copies you want to register, and in most cases you should just type "1". The "Register" application automatically computes the total cost for you. Also, do not try to put an "x" in the "Single User" box; it only takes numbers.

If you check the "Site" or "World-Wide" boxes and you really only want to register a single copy, you will be very surprised at how much you'll end up paying (maybe 100 times more than what you expected). These boxes are for companies or organizations that want a license to use the software on all their machines. If you mistakenly check one of these boxes, you will be charged significantly more than for a single copy.

Kagi does not reply via FAX. We will not send you a fax. If you have a FAX number but no e-mail address, you need to pay for the "Postcard Receipt" and provide us with your postal address.

There are only two forms of payment acceptable via fax, credit card and First Virtual. All other payment methods are not accepted, including invoice. Payment must accompany the registration request.

Payment must accompany the registration form. Kagi gets hundreds of payments each day and if the payment and the form come separately it's very unlikely that they will get matched together and processed any time soon. If you must send the check separately, make sure your email and the program name get put on the check. Otherwise Kagi has to wait for you to complain so that we can get all the information that would tie the two pieces of paper together.

Payments by check must be in US Dollars. We support payments in cash from many countries, see the choices when you select cash in the Register program. See the note about exchange rates! US Dollars work the best. Credit cards are the best way to go as all monies are converted, and are easier for you to trace.

For most software products, the assumption is that you have the software already. In most cases, neither Kagi nor the software authors will send you copies of these programs. You should download these programs yourself from any of the online services or the internet. Typically the payment reply that Kagi sends to you includes where the latest version of the software program can be obtained.

Modification Date: Thursday, April 10, 1997