BUG: Outlook Web Access Stops on Distorted Calendar Data |
The information in this article applies to:
-
Collaboration Data Objects (CDO) for NTS, version 1.2
SYMPTOMS
The Internet Information Server (IIS) may access violate and stop running.
When this failure occurs, Outlook Web Access (OWA) clients experience long
browser delays prior to a time-out.
CAUSE
Corrupted data in a recurring appointment causes an access violation in
Inetinfo.exe.
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:
Q191014
XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes
or later:
Component: Collaboration Data Objects (CDO) for NTS
File Name Version
------------------------
Cdo.dll 5.5.2406.0
STATUS
Microsoft has confirmed this to be a problem in Collaboration Data Objects
for NTS version 1.2. This problem was first corrected in Exchange Server
5.5 Service Pack 2.
MORE INFORMATION
The occurrence of this error creates information in a Dr. Watson log
similar to the following:
State Dump for Thread Id 0x1f7
eax=00000000 ebx=087feb38 ecx=087feb38 edx=ffffffff esi=00000004
edi=087feb38
eip=6f0a8028 esp=0267fcf4 ebp=087f3968 iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202
function: CRecPatternOLK::ScReadFromBin
6f0a8010 83ec08 sub esp,0x8
6f0a8013 8b44240c mov eax,[esp+0xc] ss:0493e6fb=????????
6f0a8017 53 push ebx
6f0a8018 55 push ebp
6f0a8019 56 push esi
6f0a801a 57 push edi
6f0a801b 8d7004 lea esi,[eax+0x4] ds:022bea06=????????
6f0a801e 8bf9 mov edi,ecx
6f0a8020 c744241000000000 mov dword ptr [esp+0x10],0x0
ss:0493e6fb=????????
FAULT ->6f0a8028 668b0e mov cx,[esi] ds:00000004=????
6f0a802b 83c602 add esi,0x2
6f0a802e 66890f mov [edi],cx ds:087feb38=0000
6f0a8031 8b16 mov edx,[esi] ds:00000004=????????
6f0a8033 83c604 add esi,0x4
6f0a8036 895704 mov [edi+0x4],edx ds:0aabd53e=????????
6f0a8039 8b06 mov eax,[esi] ds:00000004=????????
6f0a803b 83c604 add esi,0x4
6f0a803e 894708 mov [edi+0x8],eax ds:0aabd53e=????????
6f0a8041 8b4704 mov eax,[edi+0x4] ds:0aabd53e=????????
6f0a8044 8b0e mov ecx,[esi] ds:00000004=????????
6f0a8046 83c604 add esi,0x4
*----> Stack Back Trace <----*
FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
0267fd08 6f09371c 00000000 00000000 00000000 0871e328
cdo!CRecPatternOLK::ScReadFromBin (FPO: [EBP 0x087f39e8] [2,2,4])
0267fd34 6f092ace 0882501c 0871e328 00000000 00000000
cdo!CRenITable::M_ScReadRecurBinary (FPO: [EBP 0x00000000] [1,4,4])
0267fd54 6f092667 0871e328 00000000 7fffffff 0267fde8
cdo!CRenITable::M_HrLoadCache (FPO: [EBP 0x0871e328] [0,2,4])
0267fd6c 6fa9ac41 0871e328 7fffffff 00000000 0267fd9c
cdo!CRenITable::QueryRows (FPO: [EBP 0x0871e328] [4,1,4])
0871e328 0877cbd0 00000001 00000002 6f0e3c98 00000000
mapi32!SESSOBJ_MessageOptions (FPO: Non-FPO [5,24,3])
REFERENCES
For more information about eligibility for no-charge technical support,
please see the following article in the Microsoft Knowledge Base:
Q154871
Determining If Your Product Is Eligible for No-Charge Technical Support
Additional query words:
exfclnfaq hang crash service restart WWW World Wide Web Publishing Collaboration kbMsg kbCDONTS
Keywords : exc55sp2fix kbCDO120bug kbGrpMsg
Version : WINDOWS:1.2
Platform : WINDOWS
Issue type : kbbug
