This list is designed to help with common problems. If your problem is not
listed here and you need further help, please contact the
Help Desk.
I get an "Internet Explorer Script Error" when I try to run PHRS.
The index box to the left is always empty.
PHRS will not work with my browser.
Netscape is failing to load the plug-ins I need to run PHRS.
How do I print tables and images when there's no print button?
I try to print an article, but it just prints a small icon. Why?
How do I stop WP Link loading when I start up my PC?
I can't find an article which I know exists
I clicked on a link to a Web site, and now I can't get back to the PHRS.
I click on a link to a Web site, and I get an error message saying it could not connect.
I receive a "can't open" error when I click on an entry in the Contents list.
Why can't I view a picture and listen to an audio clip at the same time?
Why have I got three browser buttons on my Windows Taskbar?
Why do books I haven't selected keep appearing as open on the PHRS taskbar?
I get an "Internet Explorer Script Error" when I try to run PHRS.
The index box to the left is always empty.
PHRS will not work with my browser.
It is recommended that PHRS is viewed with one of the following browsers: Internet Explorer 3 or 4; Netscape 4. If you have problems running the PHRS with a different browser, you can install Netscape 4 from the PHRS CD-ROM. To do this, uninstall PHRS (go to Start, Programs, Penguin Hutchinson, then Uninstall PHRS). Once the uninstall is complete, reinstall PHRS, and when you are asked whether you want the program to install Netscape 4, say Yes.
Netscape is failing to load the plug-ins I need to run PHRS.
If you receive error messages about Netscape's failure to load plug-ins, you can run an installation program to load them from the PHRS CD. To do this, under Windows Explorer, double-click on your CD-ROM's drive letter, then on the folder called netscape plugin. Then double-click on the application plugininst.exe. You then need to close and re-start the Netscape application for this to take effect.
How do I print tables and images when there's no print button?
With the Media Browser active, press Ctrl-P (hold down the Control key on your keyboard, and press P). The standard Windows Print Dialogue will appear.
I try to print an article, but it just prints a small icon. Why?
Before you instruct your browser to print, you need to click on the text of the article. This selects the right-hand frame, which contains the article text, rather than the left frame (the default).
How do I stop WP Link loading when I start up my PC?
If you don't want WP Link to load at all when you start your PC, you will need to remove it from your StartUp program list. To do this:
I can't find an article which I know exists
Ensure that the book you are trying to search is open; click on the relevant icon of the Toolbar to open or close any book.
I clicked on a link to a Web site, and now I can't get back to the PHRS.
The first time you go to a Web site, PHRS opens up a new browser window specifically for viewing web pages. At the same time, your PHRS browser is minimized to your Windows 95 Taskbar. To retrieve it, simply click on the button labelled "The Penguin Hutchinson Reference Suite".
Once your web browser window has been opened by clicking on a Web link from the Internet Directory, it remains minimized on your Taskbar until you close the window. This way, you can switch between viewing web sites and PHRS. To view the current web site, simply click on the button on your Taskbar.
I click on a link to a Web site, and I get a message saying it could not connect.
You must have Internet access to look up Web sites. If you are using an Internet Service Provider (ISP) that requires you to log on (AOL or CompuServe, for example), you will need to make a connection as normal before the Web links will work. To do this, minimize the PHRS window to your Windows 95 Taskbar, connect to your ISP in the usual way, then maximize PHRS again. You will then be able to connect to Web sites via the PHRS. Remember to disconnect when you have finished your session.
I receive a "can't open" error when I click on an entry in the Contents list.
Ensure you are not 'double-clicking' on an entry. Your browser is only expecting a single click, and may give errors otherwise.
Why can't I view a picture and listen to an audio clip at the same time?
When you click on any multimedia item, the PHRS opens up a new browser window - the Media Window. This enables you to easily switch between PHRS and viewing pictures in the Media window. As different media items are selected, they replace the contents of the Media window.
Why have I got three browser buttons on my Windows Taskbar?
As well as the browser for the PHRS itself, if you have viewed a web site via the Internet Directory and listened to an audio clip, without closing their respective browser windows, they will be minimized to the Taskbar when you return to the PHRS browser.
Why do books I haven't selected keep appearing as open on the PHRS taskbar?
If you have followed a hyperlink to an article in a different book to those you already have open, that book will automatically open, and its contents will be added to the index list on the left-hand side of the screen.
If you have a Windows 2000 or NT machine, WP Link will not work. It is only designed to run on Windows 95/98 machines.